I'm about to pull the trigger on some chairs from these people, but wanted to sanity check on quality and customer service before I do.

I called once to place an order about a year ago. They were rude and unprofessional. They were no help at all. In fact it was the only time in my life where I ordered and canceled all in the same conversation. I thought if they are this way while taking an order then what are they like when I have a problem. It was a big red flag. It is too bad because their products are needed.

Beware!
http://www.avsforum.com/avs-vb/archive/index.php/t-696037.html
DO an AVS search on "4seating" - this group has not been getting any good reviews.

Not a good idea. It is a good thing you asked.

Like I said in another thread about them, I wouldn't buy from them with Bea Arthur's money.

Don't do it!!!

There are several vendors on here that are top notch. Do a search for Berks or whatever chair you are interested in and you will find the information you need.

Okay, thanks for the advice -- so one more question which may be dumb, but whatever, I'm not an expert. :)

My riser is 54" from the wall to the edge -- how do I know how much "chair" I can fit there? I looked at the Berk site and they really dont' show dimensions for a reclined chair. I'm not sure what my options are with a riser of that size.

The Berkline recliners require a min 6' deep platform, so for the second row you may consider stadium like seating unless you are willing to extend your riser.

I agree, I have a 58" riser and a row of actual theater seats, rockers actually. You need about 65" MINIMUM to use recliners.

so is 4seating.com still not recommended? Seems to have so good specials with buttshakers and shipping free.

so is 4seating.com still not recommended? Seems to have so good specials with buttshakers and shipping free.


Not by me. They are horrible

so is 4seating.com still not recommended? Seems to have so good specials with buttshakers and shipping free.
I would not go there.

it is such a shame. They have a good selection, a professional looking site and great prices. Too bad they suck at business, what does that tell ya?

I'm about to pull the trigger on some chairs from these people, but wanted to sanity check on quality and customer service before I do.

Using the search engine always pays off in the end...especially in this case.

I called them today and got through. They manufacture their own products in China. I guess they are not stocking much inventory here or they are cannot keep up inventory and therefore experience a lot of delays which makes for angry customers. Still waiting to see if anyone can give a opinion of the quality.

I called them today and got through. They manufacture their own products in China. I guess they are not stocking much inventory here or they are cannot keep up inventory and therefore experience a lot of delays which makes for angry customers. Still waiting to see if anyone can give a opinion of the quality.


It sounds like you really want to buy from them so i hope i am not wasting my breath. It goes way beyond product delays. Customer service is horrible, product returns issues etc. Take the advice of the forum and stay away. Good luck

It sounds like you really want to buy from them so i hope i am not wasting my breath. It goes way beyond product delays. Customer service is horrible, product returns issues etc. Take the advice of the forum and stay away. Good luck

Yes, I really want to but I just cannot ignore what others have experienced. On top of that, I have no knowledge of the product quality. I don't think I will be ordering from them unless 3 people post with raving positive experiences.

Its funny, on another thread today (not relating to this), someone remarked that people with positive experiences rarely come to forums and post, only those with bad ones. Even if that is the case, I need to see at least three good ones before even considering placing an order there.

I got my carpet from them, no hassle no fuss spent like $400-$500. But that was in 2006

duke, thanks for sharing your experience with them.

Now, hopefully we can get some opinions on their seat quality from others.

Tradewinds, yeah they do have a great website I didnt realize so many people had issues with 4seating.com. If you need theater seats I can recommend a place to get them. I got 6 Studio collection seats (Studio collection, is a step above the Showtime seats...Studio Collection are cushier and wider.) for about $2000 delivered! I live in NY.

duke, thanks for the tip. After further research I cannot go with either Showtime or the Studios. A row of 4 studios are wider than can fit in my HT with adequate clearance to walk at one side. Also, both of these do not have a micro-fiber or loveseat option. I am left to go with the Berkline 45004 which I actually got better quotes delivered than was quoted for the studios. Without knowing the quality of the 4seating brand as well as the feedback from the company so far, it is not worth taking the chance. I liked the Buccuneer since it had the shaker included free and also lifetime warranty on the structure, however, I need substantial feedback on the quality and improved service before looking there again.

I too had a bad experience with 4seating. I have detailed them here before so I won't repeat myself. In a nut shell, I never did get what I ordered and in order to cancel things I had to contact my credit card company. You are much better off to look to someone who may cost a little more, but who actually will return e-mails and phone calls and even deliver what they sell, than to waste time with these folks. Eventually you will probably end up buying the stuff somewhere else anyway.

Thanks John for confirming. I have already scratched them from my list. I think the Palliser will be the one I will go for.

Seriously, anyone thinking about buying from 4seating (also known as HTroom). Simple advice: Don't. They seem to have worked out a well timed scam in which customers are strung along with false FedEx tracking numbers and "extended delivery dates" that will take the customer past the standard 60 days in which they can dispute credit card charges. Don't be tempted by the low prices (like me), you'll just end up regretting it.

Want proof? I'll send you pics of seven, yup, seven badly damaged seats from these jokers. Best part is there weren't even the seats I ordered. They tried to tell me that they called me and I accepted these instead. What a joke. Oh, the replacement shipment that finally came, you guessed it, it was damaged as well. Long stoy short, AMEX saw the scam and gave me my money back. It only took two months to straighten that out. you'd think that this doesn't go on to this level but it does. They even hung up on me when I demanded a full refund after the second damaged shipment. UPS even called me to ask if I thought the company had a scam going. I could go on, but I got better things to do. You've been warned.

Now, back to my Crown Royal, three cubes, and "The Dark Night."

Stay away!

I am also here to share my disgust with this company. They are horrible to deal with and I am trying to get a refund from them as we speak. I have also launched a credit card dispute claim.

23 days ago they charged my card for a couple of light boxes. I have called and emailed with inquiries to my order, and they do not like to respond. When I do get someone on the phone, she merely says, "oh, they need to be packaged and sent, we will give you a tracking number probably tomorrow". This has happened several times. It is obvious they are floating peoples money.

The whole thing leaves a nasty taste in my mouth. Poor customer service and horrible wait times, yeah I am going somewhere else.

I truly would not recommend dealing with this company. I do plan on filing a report with the BBB as well.

I found the 4seating website on the internet and was very impressed. I wanted to convert a room in my house into a home theater and I liked the theater designs.

I worked with Kris at 4seating, who took my dimensions and did a great job of designing a room for us. He even changed the color scheme to one we wanted.

Before ordering, I searched for reviews of 4seating and to my disappointment they were not favorable. I spoke to my sales representative, Dario, at 4seating, and made him aware of the concerns I had read about. He assured me that all of the problems were in the past. His company (the manufacturer) had recently bought out the original 4seating people (who were the problem).

Dario supplied me with a letter before I ordered on company letterhead, assuring me that if any problems arose, I could go to my credit card company and cancel the payment and get a refund.

I went ahead and ordered the full theater package: 7 chairs, wallcoverings, decor, columns, star panel, and poster box, etc. The order was completed in three weeks and shipped one week ahead of schedule. During the entire process, Dario was easily accessible (both by phone and email) and very accommodating to some changes I needed to make. He was very professional. The entire package arrived at my house in 3 days in perfect condition.

My home theater is now complete and I could not be happier about the way it turned out. I know many of you will be concerned that this is my first post and I am just a "shill" for the company. That is not true. I live in El Paso, Texas and have no relationship to the company other than being a very satisfied customer. If you would like to discuss this with me, I can be reached via email at bkobren @ yahoo (dot)com. I will be glad to send pictures of my room or give you my phone number.

I hope my experience is one of many to come that will show that 4seating is a company to do business with.

No sure what to believe about this company. We'll need someone with some positive credentials here on AVS to feel confident we are not seeing trolls again.

Please don't take it personal if you are genuine. We just need to be sure this company does not have one very satisfy customer in 1000.

I don't take it personal because I don't have any credibility at your site. I don't know how to prove I am legitimate other than to have you contact me directly at my email. I will be glad to then give you my phone number (with an El Paso area code.)

I spoke to my sales representative, Dario, at 4seating, and made him aware of the concerns I had read about. He assured me that all of the problems were in the past. His company (the manufacturer) had recently bought out the original 4seating people (who were the problem).

Consider me skeptical...

There are now new owners that have purchased a company with a history of at least 5 years of horrible customer service (a quick forum search returns complaints as far back as 2004) which has alienated a huge portion of their potential clientel, and yet they've done absolutely nothing to distance themselves from the reputation of the previous owners? same website, same appearance, same merchandise?

If so, these new owners have a long, long road ahead if they hope to rise above the negative reviews that will be haunting them in cyberspace for years to come. It would take much, much more than one satisfied customer for me to ever attempt to do business with them, or to recommend them to anyone else.

Considering the track record of 4seating, if the "new owners" run things as poorly as the old owners, it will be revealed pretty quickly. However, I'll let someone else make that discovery.

My home theater is now complete and I could not be happier about the way it turned out. I know many of you will be concerned that this is my first post and I am just a "shill" for the company. That is not true. I live in El Paso, Texas and have no relationship to the company other than being a very satisfied customer. If you would like to discuss this with me, I can be reached via email at bkobren @ yahoo (dot)com. I will be glad to send pictures of my room or give you my phone number.

Shill or not, I'd suggest starting a thread here with pics of your theater room. People love sharing ideas and seeing other peoples' layouts. I, for one, would love to see what you've created.

I hope my experience is one of many to come that will show that 4seating is a company to do business with.

This last sentence (and the fact that it is your first post in the forum) does seem a bit odd for someone who claims to not have a vested interest in the company. Time will tell.

Enough said given all these posts.
I'd stick with the reputable dealers and sponsors on this forum if you are going to order online. I ordered my chairs this week after months of research and I can say that they never made my 'long' list...Caveat Emptor.

So how does a first time poster find these threads and come to the rescue? :confused:

BTDT

Are they searching for: crappy reviews for 4 seating ?

I give NON value to any first time poster with a "lengthy" review of a company needing positive reviews. Show me the photos or go. If they've spent five figues, I'm sure they have some photos to share.

And where is the motivation to defend this company? :rolleyes:

So how does a first time poster find these threads and come to the rescue? :confused:

BTDT

Are they searching for: crappy reviews for 4 seating ?

I give NON value to any first time poster with a "lengthy" review of a company needing positive reviews. Show me the photos or go. If they've spent five figues, I'm sure they have some photos to share.

And where is the motivation to defend this company? :rolleyes:

And for anyone still not suspicious, let me present this link: http://forums.audioholics.com/forums/showthread.php?t=41638

Sound familiar?
First time poster with unsolicited rave review of 4seating.
Heard about the negative reviews of 4seating but ordered anyhow.
Details experience and uses names from 4seating.
Doesn't post a single pic, but offers to contact people through PM or email.

I'll be the first to apologize if bkobren is legit, but his/her post shares a lot of the same traits as the post in the link (which turned out to be a post-and-run).

BUSTED! :cool:

Nice Find.

Seating is one of the most important parts!!! Go Lazyboy :)

Busted....No.
No need to apologize cause I'm not hurt.... but I am real. I left my email if you want to contact me bkobren @ yahoo (dot) com.... but if you don't want to believe that is fine too. I just told the company that if they didn't screw me I would post a positive review...nothing more or less.

If pictures help you there is a link in the next post.(pretty amateur photos)

Link to my Theater

http://www.flickr.com/photos/11450429@N06/sets/72157621874968336/detail/

Also do a google search for "Barry Kobren" and you will find many links that connect me to El Paso, Texas.

I think the thing to remember is even with one positive experience...think of the number of problem experiences that have been reported. Can a company change their practices and learn from their mistakes...certainly. Personally, I wouldn't want to be the lab rat to find out if they have turned the corner or not. It would take a number of positive reports over the long period of time to prove they are changed. Until then, no one has but themselves to blame if problems arise (there is too much negative information available through simple research to find that a problem has existed with this company).

I think the thing to remember is even with one positive experience...

Does this mean you believe me? Wow!!! Tough crowd....

Does this mean you believe me? Wow!!! Tough crowd....

The one positive experience would be yours. But there are countless other members that have had terrible experiences. It would seem either you got lucky or they've changed their ways.

Either way, if it were my money why would I take a chance on buying from them to save a few bucks vs another retailer with a history of taking care of customers? The risk vs reward/savings is too high.

Just because you had a good experience doesn't negate their negative history.

" I just told the company that if they didn't screw me I would post a positive review"

Just curious, did they help you with the wording of your review? It's so close to a previous review by "another" reviewer. We get that you live in texas, but, why would you tell a company that you would post a positive review if you weren't screwed? I'm a little confused here. Maybe it's my issue. Oh well. I drop it. :rolleyes:

No the company didn't help me write it. I do have a college education and am capable of crafting a post myself. If you are looking for a reason not to believe me than you will find one. I am who I say I am. What else can I do?

I ordered 3 chairs ( 13175) from 4seating spoke to dario he spent a half hour on the phone and gave me so many other suggestions pertaining to my set up... Chairs arrived in 2 weeks no problems..

Saving money on these chairs swayed by decision to buy from them....I pick them up from my shipping/receiving location when I get home from vegas next week....
Hope there are not any surprises. To tell you the truth Im a little worried now..
Will keep you guys posted.

I ordered mine from Ultimate and so far Roman has been wonderful. He seems to be available 24x7 (can't beat that when you have questions all the time). Anyway, mine will be delivered tomorrow. I didn't venture to 4seating with all the negative feedback here, so was not willing to gamble.

I ordered 3 chairs ( 13175) from 4seating spoke to dario he spent a half hour on the phone and gave me so many other suggestions pertaining to my set up... Chairs arrived in 2 weeks no problems..Besides all the chairs that start with the 1 by berkline are made in the same factory in china.

There is someone here that is popular that sells berkline he is very helpful and a great guy but the $500 differance in price was what swayed my decision.

I did call ultimate to match the price I would have paid them $100 more I was told 4seating is losing money on the chairs by including shipping which was basically the differance between the chairs.....Anyhow I got my chairs and I saved $500.00 which for me is a huge saving.

They won't keep the doors open long, if their business model is built around a net loss in each sale. When someone tells me they are losing money (on a typical sale vs the retailer is "making good" on a customer problem or issue) on each sale...color me skeptical.

I have the chairs there isnt any problems with them..Only thing I wish they had was Butt Kickers...They gave me these free Shakers..............
There isnt any dealer out there that installs buttkickers in the imported chairs...Berkline only installs them in domestic chairs.

There isnt any dealer out there that installs buttkickers in the imported chairs...Berkline only installs them in domestic chairs.

Berkline only installs them in domestic chairs - TRUE

There isnt any dealer out there that installs buttkickers in the imported chairs... - NOT TRUE.

Stop guessing....call Roman!