In an earlier thread, I reported the problem my brother-in-law had recently with Epson support. My recollection of the saga:

*The Epson Powerlite 1080 Home Cinema projector failed after one month and a call to Epson support confirmed this and they said they would send a replacement.
*About two days later he heard nothing so he called again. They told him they had none in stock for replacements and didn't know when they would get in more. They had some in stock at the Epson store but would not send one of them.
*Another call to them and they said they could send one but needed proof of purchase first from where it was purchased (ProjectorPeople).
*He got this and sent it to them. Then they said they needed him to ship the unit to them before they could send a replacement.
*He did this and provided proof of shipment and they said they still had none to send him.

This happened during about a 10-12 day period as he talked to Epson almost every day. He talked to Ross at ProjectorPeople sometime during the process, but it kept looking like Epson was going to come through so he didn't push them to intervene. On Tuesday, he and I both called Ross at ProjectorPeople and updated him on the dilemma and shared our frustration. Since I recommended both Epson and ProjectorPeople to him, I wanted to help. Ross escalated this to his manager (Gene) who got immediately involved and got results. A new projector was delivered yesterday. Another projector was delivered today.

Epson seemed to have an excellent reputation of customer support so everyone I spoke with was surprised.

What can be learned - It does matter from whom you buy your equipment as you can't always depend on the manufacturer to meet their obligations.

ProjectorPeople came through - I cannot recommend them more highly.

Yes could not say it better,Buying from a AV SPONSOR really is the only way to go for me.It pay's off as your brother found out.Glad it has a happy ending.How is the new FP working.Hope it last longer.BOB

well this is the first problem Ive read on Espon warranty issues..most have been handles overnight based on what I've read here over the psat 15 months.

Just picked up a Epson 1080 from PP, Love it, glad to hear they came through for you.



LW

So epson delivered a day after PP did?

My brother-in-law got it working the same day it came in. He is new to av stuff like front projectors but learned quickly when I installed it originally with him. One of the reasons I got this model was the excellent 1080p otb image, good value with minimal setup, as I did not want to travel halfway across the US when something like this happened.

With regard to the 2nd delivery, he just left a message for me, so I assume it was from Epson. I guess ProjectorPeople have some juice with Epson.

I have an RS1 which I got through AVS, another trusted source.

I used to work with the guys in Tech Support at PP ... good group of guys and in some cases (I won't say "most" out of respect to the manufacturers) they are more knowledgable on the product than the guys you get when you call the manufacturer directly.

I always recommend making them the first line of defense if you have any trouble.