mmfs001
06-23-07, 02:37 AM
Hello
I want to tell you my experiences with the Optoma HD3000 and Optoma itself. I’m from Germany so please excuse my english. :rolleyes:
I bought the HD3000 in August 2006 from a dealer in the USA and imported it to Germany. I’m using it in conjunction with an Optoma HD72(i). One oft he main reasons for buying this unit was the ability of deinterlacing 1080i Material including pulldown-detection. In May 2007 I bought a PS3 as a Blu-ray-Player. This is were the trouble begins: :o
The HD72 can input 720p72 so I thought deinterlacing 1080i60 -> 720p72 would be no problem. I was wrong. The Image jittered extremly so I was forced to stay on 720p60. Another problem was that the HD3000 always loosed syncronisation with the PS3. Every time the PS3 changed its resolution the HD3000 went into a „loop“ were no picture was shown, I had to shutdown the HD3000 and put it on again. :eek:
Because I knew that Guitarman from AVS has good contacts to Optoma I wrote him a PM with my problem. He talked to a guy from Optoma and told me, that the problems are known and that the unit has to be sent in to Optoma for an Update (firmware wasn’t enough). Now I contacted my dealer in the USA and he was willing to help me. I sent him the HD3000 with an error description and when he got it, he has sent it to Optoma. The package arrived at Optoma May 1th, 2007.
Two weeks later I wrote a mail to Optoma about the status -> no answer. Two days later I tried again -> mail back: „sorry we do not have your Scaler, please give us tracking number„. I did so and finally got the answer, that they found the scaler in the inbox and that it was delayed, because they did not knew what to do with it (comment: a look in the RMA would have helped). They will sent the unit back within 3 business days. :)
Another two weeks later without my HD3000 back I tried to mail Optoma another time. The answer was, that another person was handling my RMA (Jeff) and he will contact me within the next 30 minutes. Guess what: no reply within the next 24 hours. Now I had enough, I’ve picked up my phone and called Optoma. I found out that the guy who was handling my RMA was called Jeff Davis and after some tries I got him on the phone. He told me that there are still some problems with my unit, and they want to replace the mainboard. I shall call again in two days for an update. I did so, but didn’t catch Jeff on the phone -> nobody answered. I tried about 30x a day. On the fourth day he finally answered: „sorry, more problems with the unit, it’ll take another week“. Just two days later my dealer contacted me, that he has gotten the unit back from Optoma -> I was happy :) . He sent it back to me and 10 days later I kept it in my hands.
The first thing I noticed was a crack in the front side of the HD3000, a little flaw, but it could have been happened on the way back to Germany. I plugged in all the cables and powered the unit and my PS3. I changed resolutions of the PS3 -> Sync was stable. The great moment has come. I changed resolution to 720p72 and put in my X-Men Blu-ray. There was it again: the jitter, worse than ever before and absolutely useless :mad: Then I had a look on the firmware-date. They’ve put a firmware from mid-2006 onto the unit (I had one of december 2006 on it before, so they did a downgrade).
Last week I wrote Jeff Davis again claiming for a statement, he wrote back telling me that he does not know what has went wrong. He wants to find out and give me the information on Thursday: No mail on Thursday. Friday morning I sent a reminder: no answer.
Now I’m sitting here with a cracked 2000$ scaler, spent another 475$ shipping for a repair that has not been done and could kick myself. :(
This is just a warning for all of you guys that bought Optoma products. Better do not send them in for a service and better do not buy an HD3000 (which seems to be the unloved child of Optoma). I will go for another Scaler next time, but before I have to save some money and nerves that I had lost on this odyssey.
More luck to you others
Michael
I want to tell you my experiences with the Optoma HD3000 and Optoma itself. I’m from Germany so please excuse my english. :rolleyes:
I bought the HD3000 in August 2006 from a dealer in the USA and imported it to Germany. I’m using it in conjunction with an Optoma HD72(i). One oft he main reasons for buying this unit was the ability of deinterlacing 1080i Material including pulldown-detection. In May 2007 I bought a PS3 as a Blu-ray-Player. This is were the trouble begins: :o
The HD72 can input 720p72 so I thought deinterlacing 1080i60 -> 720p72 would be no problem. I was wrong. The Image jittered extremly so I was forced to stay on 720p60. Another problem was that the HD3000 always loosed syncronisation with the PS3. Every time the PS3 changed its resolution the HD3000 went into a „loop“ were no picture was shown, I had to shutdown the HD3000 and put it on again. :eek:
Because I knew that Guitarman from AVS has good contacts to Optoma I wrote him a PM with my problem. He talked to a guy from Optoma and told me, that the problems are known and that the unit has to be sent in to Optoma for an Update (firmware wasn’t enough). Now I contacted my dealer in the USA and he was willing to help me. I sent him the HD3000 with an error description and when he got it, he has sent it to Optoma. The package arrived at Optoma May 1th, 2007.
Two weeks later I wrote a mail to Optoma about the status -> no answer. Two days later I tried again -> mail back: „sorry we do not have your Scaler, please give us tracking number„. I did so and finally got the answer, that they found the scaler in the inbox and that it was delayed, because they did not knew what to do with it (comment: a look in the RMA would have helped). They will sent the unit back within 3 business days. :)
Another two weeks later without my HD3000 back I tried to mail Optoma another time. The answer was, that another person was handling my RMA (Jeff) and he will contact me within the next 30 minutes. Guess what: no reply within the next 24 hours. Now I had enough, I’ve picked up my phone and called Optoma. I found out that the guy who was handling my RMA was called Jeff Davis and after some tries I got him on the phone. He told me that there are still some problems with my unit, and they want to replace the mainboard. I shall call again in two days for an update. I did so, but didn’t catch Jeff on the phone -> nobody answered. I tried about 30x a day. On the fourth day he finally answered: „sorry, more problems with the unit, it’ll take another week“. Just two days later my dealer contacted me, that he has gotten the unit back from Optoma -> I was happy :) . He sent it back to me and 10 days later I kept it in my hands.
The first thing I noticed was a crack in the front side of the HD3000, a little flaw, but it could have been happened on the way back to Germany. I plugged in all the cables and powered the unit and my PS3. I changed resolutions of the PS3 -> Sync was stable. The great moment has come. I changed resolution to 720p72 and put in my X-Men Blu-ray. There was it again: the jitter, worse than ever before and absolutely useless :mad: Then I had a look on the firmware-date. They’ve put a firmware from mid-2006 onto the unit (I had one of december 2006 on it before, so they did a downgrade).
Last week I wrote Jeff Davis again claiming for a statement, he wrote back telling me that he does not know what has went wrong. He wants to find out and give me the information on Thursday: No mail on Thursday. Friday morning I sent a reminder: no answer.
Now I’m sitting here with a cracked 2000$ scaler, spent another 475$ shipping for a repair that has not been done and could kick myself. :(
This is just a warning for all of you guys that bought Optoma products. Better do not send them in for a service and better do not buy an HD3000 (which seems to be the unloved child of Optoma). I will go for another Scaler next time, but before I have to save some money and nerves that I had lost on this odyssey.
More luck to you others
Michael