I have the same glitches on my Superman Returns disc. The flying scene is a lock-up, skipping nightmare. Is it worth sending to Warner to exchange or are they all going to be like that?

My Superman Returns plays with no errors on my 360's addon. No skipping, no freezing, no issues. I pre-ordered when I bought....

I'd swap it out......

I exchanged mine through Warner and my copy plays flawlessly, it only took less than 2 weeks. I say it is definitely worth it.

where do you go for info on a exchange? also you dont need your receipt right because i bought this a real long time ago

can you exchange it for the coming bd version?

I'm going to send my combo in. I requested the new BD version or the non-combo version in the exchange. We'll see what happens. ;)

Definitely send it to them, I did and got a non defective disc. I was hesitant because of time it would take but after getting four defective copies from Fry's I decided I had to do it. They even sent a letter of apology. BTW I used a large post it and described the problem with the disc and the player I was using, I am not sure if that helped but I was not contacted.

http://www2.warnerbros.com/main/hel...vd_help.html#15

17. Can I send a defective DVD I purchased at a retail outlet to you if the outlet will not accept it as a return?

Please return the product to us so that our technical department can review it. Please note that the DVD must be returned in its original case. If you are returning a box set, you must also send the whole box set back. Please return to the following address: Warner Home Video, 4000 Warner Blvd., Burbank, CA 91522: Attn: Business Affairs. Once the product is received and reviewed someone will be in touch. Please remember to include your contact information.

18. I've returned the defective DVD that I purchased at a retail outlet back to Warner Home Video - when can I expect a replacement?

Please allow 4-6 weeks for delivery.

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I have the same glitches on my Superman Returns disc. The flying scene is a lock-up, skipping nightmare. Is it worth sending to Warner to exchange or are they all going to be like that?

I'd exchange it if I were you. Thankfully, my copy of SR plays flawlessly.

I exchanged my with Warner and happy that I did. Why keep a fault disc in your library? See this thread for more information: http://www.avsforum.com/avs-vb/showthread.php?p=10646947&&#post10646947

Wait! What? There's a problem with Superman Returns? HD-DVD? I don't think I've watched the movie in it's entirety (at home anyway). what scenes exactly? I don't want to keep a bad disc. Was there a bad batch or are all of them bad?

I exchanged mine through Warner and my copy plays flawlessly, it only took less than 2 weeks. I say it is definitely worth it.


Same here

I have the same glitches on my Superman Returns disc. The flying scene is a lock-up, skipping nightmare. Is it worth sending to Warner to exchange or are they all going to be like that?

What is the time index of the scene? I want to test my copy.

There really isn't a true time lockup but it happens either in chapters 18-20 for most people.

apparently combos have tons of problems of sd/hd side separating.

No problem with my Netflix rental except for the film... :p

No problem with my Netflix rental except for the film... :p

I thought it was a good film. Not the most action packed movie but it had enough sprinkled throughout.

The first two from Best Buy were bad. When I went to exchange for the third time I examined all the remaining copies they had to see if there was anything on the case to indicate a different batch. All bar code numbers were the same. The one thing that was different was the sticker on the front. The one that indicates it's a DVD and HDDVD. The ones I had the problems with the label was black. There were others with a silver label, so I gave one a try. It works. Might be something to check if you return. Could have been dumb luck.

The rooftop scene SUCKED when I first got it and the player, took like five minutes to get thru thirty seconds.

After the latest firmware, however, it plays flawlessly. As does everything else now.

I have the same glitches on my Superman Returns disc. The flying scene is a lock-up, skipping nightmare. Is it worth sending to Warner to exchange or are they all going to be like that?


what revision is your firmware? an update fixes this issue for most people.

on my A1 I get lockup at 1:17:XX every time right after Lois is asked about smoking.
I am running firmware 2.3
I have prepared a package to exchange it at Warner. I asked for the Blu-ray version or the non-combo version in return. we'll see what happens.

I exchanged mine with Amazon back when it first came out. I'm sure they were both from the same batch, but the second one worked perfectly. It is the only problem I have ever had wih my A2, and it wasn't even the players fault.