After receiving multiple requests that the SVS reliability survey be made a public poll, I decided to start a new one to see if the results would be any different. I also read valid feedback that the first poll did not accommodate owners of multiple SVS subs, so I'm attempting to satisfy both camps.

SVS owners, please let us know your experience with the reliability of SVS subs!

50% ?

that's not a great track record

:p

This thread ran out of legs in it's previous incarnation...let it die...and what's the point...again...unless you're trolling, then I get the point.

goofy11, you had a problem. Did SVS take care of the problem, or not ?

I have had 14 subs from them, and one failed. More accurately, I killed the poor thing running a high level 20 Hz sine wave in a truly anechoic setting in order to see how high a level of SPL it could deliver at the frequency.

Anyway, starting this poll had ONE chance of making sense, and that is if you did not participate.

What do we find ?

You voted in your own poll, and your vote was "Yes, I had a problem".

WHAT a shock ! :p :rolleyes: :D

This thread ran out of legs in it's previous incarnation...let it die...and what's the point...again...unless you're trolling, then I get the point.
That's my vote as well.

Goofy11 ... If you wanted to run a real poll on this, it should look like this ...

SVS Reliability and Customer Service Survey:

If you own or have owned an SVS subwoofer, which of the following best describes your experience:

1. I have owned one and had no problems.
2. I have owned more than one, and had no problems.
3. I have owned one or more, and had one problem which was resolved quickly, to my satisfaction.
4. I have owned one or more, and have had more than one problem, but each was resolved quickly, to my satisfaction.
5. I have had one or more, and have had at least one problem which was not resolved quickly, nor to my satisfaction .... (please post the nature of the problem(s)).

Goofy11 ... If you wanted to run a real poll on this, it should look like this ...

SVS Reliability and Customer Service Survey:

If you own or have owned an SVS subwoofer, which of the following best describes your experience:

1. I have owned one and had no problems.
2. I have owned more than one, and had no problems.
3. I have owned one or more, and had one problem which was resolved quickly, to my satisfaction.
4. I have owned one or more, and have had more than one problem, but each was resolved quickly, to my satisfaction.
5. I have had one or more, and have had at least one problem which was not resolved quickly, nor to my satisfaction .... (please post the nature of the problem(s)).
Excellent suggestion. I second it.
My vote is
2. I have owned more than one, and had no problems.

This is pointless x 2 now.

Any component can fail and does sometimes. From my experience, SVS components are just as or more reliable than any other comparable item sold. I have never seen a flood of problems from their subs that would warrant a poll like this.

What really sets them apart besides excellent build quality, superior parts used during assembly and performance vs price it the knowledgeable, very prompt and supportive CS before, during, and after the sale which is simply AMAZING.

Chances are you won't have a problem. But as with any product it can happen, you might and if you do you can KNOW not hope (as with some other companies) that they will make it right no matter what it takes.

I don't get the in depth probing x 2 now toward 1 companies products which has proven themselves time and time again to be outstanding.

Goofy11 ... If you wanted to run a real poll on this, it should look like this ...

SVS Reliability and Customer Service Survey:

If you own or have owned an SVS subwoofer, which of the following best describes your experience:

1. I have owned one and had no problems.
2. I have owned more than one, and had no problems.
3. I have owned one or more, and had one problem which was resolved quickly, to my satisfaction.
4. I have owned one or more, and have had more than one problem, but each was resolved quickly, to my satisfaction.
5. I have had one or more, and have had at least one problem which was not resolved quickly, nor to my satisfaction .... (please post the nature of the problem(s)).

That would have been a far more accurate poll, I totally agree. But I'm starting to get the feeing after all the effort with multiple polls with the choices chosen that the op isn't looking for accurate numbers.

My vote is both 1 and 2
SB12-Plus
20-39 PC-Plus
no problems with either

That would have been a far more accurate poll, I totally agree. But I'm starting to get the feeing after all the effort with multiple polls with the choices chosen that the op isn't looking for accurate numbers.

My vote is both 1 and 2
SB12-Plus
20-39 PC-Plus
no problems with either
Your vote then should be 2. logically, 'cause, 2, encompasses 1.

Your vote then should be 2. logically, 'cause, 2, encompasses 1.

I read it again and as I'm taking it option 2 only mentioned cylinder subs and 1 only mentioned box subs. I've had both.

I read it again and as I'm taking it option 2 only mentioned cylinder subs and 1 only mentioned box subs. I've had both.
As I read it, there is no differentiation between cylinders and boxes.

As I read it, there is no differentiation between cylinders and boxes.

Maybe we're viewing different things but at the top of this tread their are 4 options. 1 clearly specifies box and 2 cylinder.

1 option reads:
No -- I've owned 1 or more box subs with no problems

2nd reads:
No -- I've owned 1 or more cylinder subs with no problems

Talk about picking fly $hit out of pepper :rolleyes:

Here is my vote!

I bought a used SVS PB-10 on ebay. It still has some of the transferable warranty left on it. However, I don’t feel it is worth it to spend the time to get the serial number and send it in because their reliability reputation is so strong. I probably spent more time writing this response than I would have looking up the info for the warranty. That is how confident I am of their reliability! Now it could fail tomorrow and I would look stupid. But I am willing to take the minimal chance!

Basically, that is how confident I am in their reliability. Plus I don’t really play it that loud anyway. If someone else has already used it for 1.5 years with no problems then I really don’t expect it to have any problems in the future.

Maybe we're viewing different things but at the top of this tread their are 4 options. 1 clearly specifies box and 2 cylinder.

1 option reads:
No -- I've owned 1 or more box subs with no problems

2nd reads:
No -- I've owned 1 or more cylinder subs with no problems
Sorry, I was referring to Craig's suggested vote list.

Here is my vote!

Now it could fail tomorrow and I would look stupid.

I doubt it because they would likely help you out anyway. That just seems to be how they are.

I voted no problems with my 25-31 plus, unless you consider people asking you to play depth charge scenes from Das Boot at reference levels during parties to see what it can do is a problem! :D

Pat

That would have been a far more accurate poll, I totally agree. But I'm starting to get the feeing after all the effort with multiple polls with the choices chosen that the op isn't looking for accurate numbers.
I should have known this poll would get ripped apart as well. People are assuming I'm out to get SVS.......actually I've been very impressed with SVS and would still recommend them!

The background on this is that I'm a first time owner and had my sub go bad. Is it totally absurd that it would raise some questions about product reliability? My intention was to use a simple poll to find out the % of time people have had problems with their subs--yet people keep insisting that this poll also needs to take into account their customer service. I'm a data analyst by trade, and mixing 2 topics in the same poll just adds complexity. Based on the question asked and the available responses, I can't see how it would appear that I'm trying to rig this poll. Look at this intelligently with your brain, and forget about your emotions for a second. You're looking at this poll with the glass half empty assuming that the numbers are going to paint a bad picture for SVS. When this poll was first started, I didn't know what to expect--it just as easily could have shown SVS to have better than expected reliablity, which would have helped bolster SVS even more.

And as to why I started a second poll, it's only because there was a level of interest from the first poll and multiple people requested it.

I should have known this poll would get ripped apart as well. People are assuming I'm out to get SVS.......actually I've been very impressed with SVS and would still recommend them!


Well, I don’t take exception to you posting the thread. However, your title “SVS Reliability Survey – REVISED” could tend to damage the SVS reliability image. A lot of people just skim titles on the forum. They might look at the title and say “Sounds like people are having problems with SVS subs but I don’t have one right now so I won’t read it”. Then when someone asks for a recommendation they might say “There was a post about the SVS reliability, I am not sure what types of problems they were having though.”

Now if the title had been “How is the SVS reliability?” then it would have been stated as a question instead of a statement. Do you see how your title could give the wrong impression if you don’t read the thread?

Also some people will just have a problem with you questioning the SVS reliability in general. They have a long track record of making a good quality sub and they back that up with the best customer service I have ever encountered for any product!

I should have known this poll would get ripped apart as well. People are assuming I'm out to get SVS.......actually I've been very impressed with SVS and would still recommend them!

The background on this is that I'm a first time owner and had my sub go bad. Is it totally absurd that it would raise some questions about product reliability? My intention was to use a simple poll to find out the % of time people have had problems with their subs--yet people keep insisting that this poll also needs to take into account their customer service. I'm a data analyst by trade, and mixing 2 topics in the same poll just adds complexity. Based on the question asked and the available responses, I can't see how it would appear that I'm trying to rig this poll. Look at this intelligently with your brain, and forget about your emotions for a second. You're looking at this poll with the glass half empty assuming that the numbers are going to paint a bad picture for SVS. When this poll was first started, I didn't know what to expect--it just as easily could have shown SVS to have better than expected reliablity, which would have helped bolster SVS even more.

And as to why I started a second poll, it's only because there was a level of interest from the first poll and multiple people requested it.

I understand why you are interested in a poll like this. You will see on this forum and others that most people are flowing with joy (myself included) over their SVS sub.

I highly recommend calling Ron or somebody at SVS and they will most certainly take care of you. I believe that this will get you what you need.

Pat

If you like the SVS products and are convinced enough on their performance capabilities and value, then just buy one. If anything goes wrong, (doubtful but possible), you'll be taken care of most expeditiously. In the worst case, you'll be out for the time it takes to ship and install a replacement part, literally fixed within days.

Tim

I own a svs sub and 7.1 surround set. At purchase I had a minor sound quality issue with one of the satellites that was expiditiously handled and replaced by SVS. I would highly recommend their products and service.

You won't find better customer satisfaction than SVS.

I've visited their "warehouse" in Ohio (haha).

Their customer service is so up there, I imagine if you have faulty equipment they'd upgrade you to a newer/better woofer for free...

Well, I don’t take exception to you posting the thread. However, your title “SVS Reliability Survey – REVISED” could tend to damage the SVS reliability image.

and now there are 2 such threads on the same page

oy

I owned 5 SVS sub's and only had one issue, which was handled immediately. Their C/S and subs are first rate.

3 subs and no issues. Or, at one time I thought I had an issue, and the amount of help I got from Tom to try and solve it was almost unbelievable

Well the numbers are looking better for SVS on this 2nd poll. I'm guessing it has something to do with the revised responses......and maybe all the SVS advocates who got so peeved at the first poll are making sure to cast their positive vote on this one! :D

Well the numbers are looking better for SVS on this 2nd poll. I'm guessing it has something to do with the revised responses......and maybe all the SVS advocates who got so peeved at the first poll are making sure to cast their positive vote on this one! :D

It's more the fact your questions in this poll are a more clear with better options which give the voters responses geared toward more accurate numbers.

I don't think anyone would vote in a different way with this poll because of their reaction toward another poll. People aren't going to vote in a positive manner having a negative experience with a product for any reason. But you brought it up.

If you're of the opinion that votes are going to be skewed here or responses based on anything other than than your questions and peoples experience with the company and products why keep running them here. Look outside of AVS and get other peoples experiences with SVS and their products. I honestly don't think you're going to find out anything different but at least it might give you some sense of closure.

This poll is fairly pointless. Those without complaints are less likely to reply, those with problems are more likely to reply.

If you get a 50/50 split, what does that mean? 75/25? 10/90? 90/10?

What is it exactly you are planning on getting out of this poll, or the last one. You already stated that SVS took care of you, so WTF. Every damm product that is talked about on this website, there is somebody that had a issue with it. Do yourself a favor and sell your SVS, and head down to Circuit City and pick up one of there subs, and when it breaks, see how helpful they are at replacing it, if you did not buy the extended warranty. Sheesh :confused:

This poll is fairly pointless. Those without complaints are less likely to reply, those with problems are more likely to reply.

If you get a 50/50 split, what does that mean? 75/25? 10/90? 90/10?

True, I worked in customer service for a long time. No one ever called saying ata boy, great job. But I did hear a lot of 4 letter words and eye rolling remarks (some I had to look up) from the dis satisfied.

The difference is: This is a public poll, if you say you had a problem, everyone will know it was you. If you are lying about having said problem, it will likely be found out eventually. And, in a poll like this, happy customers are as likely to report as are unhappy. It is unsolicated complaints that tend to outnumber unsolicated "praise" by a substantial margin.

The poll istelf is pretty fair, except the OP left out the option of someone saying the problem(s) had been taken care of in a satisfactory manner.

I have owned 14 SVS subs, and still own 3 of those, with an Ultra pending.

Technically, one did fail .. but that was under extreme conditions that no one would put a sub under.

SVS, knowing full well I had run a 20 Hz sine wave in a testing session into my Ultra, replaced the driver over night with a brand new driver.

I offered to pay, and they refused.

That is exceptional customer service.

Well, Craig, not really fair until he can implement a numerical input for the number of subs owned, and a way to input numbers in both total owned and number defective fields. You and I alone count for 20 SVS subs, Craig!

Goofy, when you have time to look around the various audio forums more, you'll find that all the woofer mfgrs I can think of have occasionally had voice coil and other problems. It goes with the territory, Goofy -- loudspeakers are stressed and can't be made extra heavy without losing performance. What matters is the level of customer service the company provides.

let's start a new poll, from the last three post including this one, that's 23 svs sub aquired and soon to be 25.

If Frank M. could still post here it would be 33 :eek:

After receiving multiple requests that the SVS reliability survey be made a public poll, I decided to start a new one to see if the results would be any different. I also read valid feedback that the first poll did not accommodate owners of multiple SVS subs, so I'm attempting to satisfy both camps.

SVS owners, please let us know your experience with the reliability of SVS subs!

I think you should stop with the polls, your gonna give the SVS guys more heart attacks. This is the same group that has a stickie that says

"Because AVS is not about post marketing, we ask that all the hype and what have you be taken elsewhere on the new SVS......."