I just got two new DCH6416 from my cable provider about 1 week ago. I have HD setup on both in my living room and bedroom. I keep getting an error message "Cablecard (tm) pairing, In order to started or enable service for this device, please contact your cable provider, cable card ID, Host ID, Unit Address, ECM Mac, Host reports 1 way RF only, Refresh."

I have contacted my cable provider, about 5 different occassions. Reset the box, reset my signal, everything. No one seems to know what to do. HDMI connection in LR and component in BR. It only happens when I try to watch any On Demand, and it also happens when I try to click on channels I haven't subscribed to. It goes away after about 4 minutes and I am able to watch my show, as long as am subscribed to it like, HBO.

During my installation I talked to the installer about cable cards, because I didn't even know I was getting this box and he was telling me all of the error messages people are getting and I have read some of this on the internet. I know this box has a cable card in it, but I didn't think it was active, I have no idea. Does anyone have a solution to my problem? Any feedback is appreciated.

"Host reports 1 way RF only" may be indicating that the required two-way communication is not functioning. The most likely cause would be a non-bidirectional splitter or amplifier being used in your cable distribution scheme. Another possible cause would be that there is too much loss in the distribution scheme.

Check out this Moto STB Diagnostics (http://cjhengineering.com/hdtv/cablehdtv/dctdiag.htm) page.

Well even more problems with both boxes, now I can't even watch any HBO or HDTV programming, and about half of my other channels like AMC, ESPN2. I contacted Time Warner and technical supports response was "God I hate these boxes, no one knows how to fix them and they have so many problems." I get the same error message I get when I try to watch any On demand. After 45 minutes attempting everything I have an appointment next Friday to have a technician look at the boxes. God I hope this works.

My first DCH3416 gave me that same error code and I could only get channels 2-30. I traded it in for another unit the next day (didn't want to wait for a tech to show up) and it worked perfectly.

Hopefully that is the case, but it is on both boxes. So I don't know.

I recently received a Motorola DCH3416 HD DVR from Comcast (around 8/14 or so) and had a few problems with it connecting to OnDemand, so Comcast sent a technician out. He fixed the connection problems, but now I get the message that your showing every time I play an OnDemand video. When the tech was here, he said that Comcast in my area just started distributing this particular box and that mine was one of the first, so it's not quite in the system yet and the message should go away in a few days once Comcast's system is updated. At least that's what the technician said.

According to other posts, they're legally supposed to start giving out these boxes by July 1, so that means they've had well over a month to get the box working with their system.

Not sure who's right, but Comcast said to just give it a few days and the message should stop appearing.

I got the same issue when receiving my DCH6416.
However in my case this was not an issue with the box but with the serial number that Comcast kept in its records.

They registered the box serial number and not the media card serial number. Registering the media card serial (M1....) will solve error messages issues.

-the.Fr3nchy

I too had the same exact issue with one my DCH6416's the problem as the poster stated above is that they do not have the box numbers programmed right in their system. The front line customer service reps (TimeWarner at least) are poorly trained to handle these issues as a technician had to come to my house. I even told the rep you probably don't have the numbers right because they were all over the screen!! Once he arrived he called their back door support number and the issue was resolved in 5 min. Very frustrating to say the least, I hope the cable companies get their act together.

anyone knows why i can not get channels 120 and down? from 120 is jumping directly to 940 radio. the provider is comcast.
thanks