my info didn't come up but this is what a rep told me. caps and all must be exact.https://portal.archway.com/run/Lookup?key=BVISTA

Nothing here either...

Nothing here either....Its nice that they set this up but if nobody's info is in it, what good is it!!?? I might call tomorrow, but from the sounds of it people have been getting them in around 4 weeks exactly, so Im not too worried.

Man I just got mine today and I havent had my BD player for even a month yet.

I was very impressed.

If you search 3 times and it fails a phone number will come up to contact customer support. It appears to be the same number that was posted in another thread for Buena Vista, but I did not verify.

I "cracked open" the wallet & spent $2.79 for certified mail. This way I can always provide proof from my end even if my order goes mia on their end.