Oh, yes, I knew there was another way, but calling it the TV guide on the short menu threw me offWho called it that?  I don't see anyone's having used that term for the Short Menu nor for the Main Menu.

Just finished reading the thread and would like to say Thanks for all the great info.
I just replaced a dead Moxi with a DCH3416. Have a couple of quick questions:
1. Read a lot about not turning the box off. I have been using the "System" button to power the box and tv at the same time. How would I use the Charter remote to turn off the tv and leave the box on?

2. What exactly is "4:3 override". I've got a 1080p Panny what should I set this to?

Thanks again!

Just finished reading the thread and would like to say Thanks for all the great info.
I just replaced a dead Moxi with a DCH3416. Have a couple of quick questions:
1. Read a lot about not turning the box off. I have been using the "System" button to power the box and tv at the same time. How would I use the Charter remote to turn off the tv and leave the box on?

2. What exactly is "4:3 override". I've got a 1080p Panny what should I set this to?

Thanks again!

Check out the wiki book here (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR). There are sections dedicated to the remote (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Programming_the_Remote) and setup (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Setup) which should help.

Check out the wiki book here (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR). There are sections dedicated to the remote (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Programming_the_Remote) and setup (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Setup) which should help.


The remote featured int the excellent wiki is the "Comcast silver remote". My Charter remote is slightly differerent and is not programed the same, nor does it facilitate the 30 second commercial skip control that is available on the Comcast remote. I bought two remotes off of ebay for about 10 bucks.

Re: 4:3 overide, I set mine at 480P and let my Sony "stretch it to fill the screen. It does a better job (my opinion) than the DVR and it only stretches the channels that need stretching. Basically the feedback on here is try each mode and see what looks best for you.

My DCT6416 III (with Comcast) was scheduled to record 2 shows today but both recordings ended up blank. Just an hour of black screen. I think the problem is being caused when the box switches from one tuner to the other which causes that specific channel to freeze up. Any ideas?

The remote featured int the excellent wiki is the "Comcast silver remote". My Charter remote is slightly differerent and is not programed the same, nor does it facilitate the 30 second commercial skip control that is available on the Comcast remote. I bought two remotes off of ebay for about 10 bucks.

Re: 4:3 overide, I set mine at 480P and let my Sony "stretch it to fill the screen. It does a better job (my opinion) than the DVR and it only stretches the channels that need stretching. Basically the feedback on here is try each mode and see what looks best for you.

Depends on the remote, there are 2 types of remotes that can be found in alot of our offices that do support the 30 second code - these are the Milennium 4 and one of the models with the rounded top section -

Look for the remotes with an actual setup button on them - those are usually the ones that support it


Also on the silver Charter remotes - be advised the PIP "SWAP" button comes pre-programmed to swap tuners on the box (though the other PIP functions are designed for TVs that support PIP)

Who called it that?* I don't see anyone's having used that term for the Short Menu nor for the Main Menu.

The official name is "Quick Menu" but it's not uncommon for customer service to call it either Short Menu, Bar Menu and other such terms

I like to refer people to the interactive tutorial at http://www.i-guide.tv

It's funny how different features hit different cable co's at different times (or even within the same company). We at Comcast have had this VOD access from the channel for a few years now.

yep, I've been told that A25 is in use outside of Charter, but from what I'm reading here no one's bragging about it if they are...

We tend to be behind on TV Guide (Charter) especially since i-guide because of our preference of having all the systems on the same version and having to wait for different VOD applications (because we don't all use the same VOD systems...)

On the other hand, it seems we are the leader of the pack when it comes to the BMC / Moxi boxes (then again that could just be because Paul Allen prefer's his MSO to use his other company's cable box :eek:)

That is the correct solution. The "only seeing the corner of the screen" bug occurs when the menu screen's position is too far to the right, giving the box too little real estate in the corner to do its video shrinkage magic. To fix, go to screen position setup and nudge the position to the left a couple of pixels or so.

Good Deal, I had not thought to play with that - I'll have to remember it next time that comes up :)

Who called it that?* I don't see anyone's having used that term for the Short Menu nor for the Main Menu.

If I push the menu button, I get the abbreviated menu bar that Charter James mentions. The first icon is labled thusly:

"TV Guide Main menu- go to the Main menu"

My point was I did not associate TV Guide main menu with setting up the DVR, how ever if you push yes/accept you get the set up. Charter or Motorola, or who ever named it that, not me.

yep, I've been told that A25 is in use outside of Charter, but from what I'm reading here no one's bragging about it if they are...



There's a huge issue with A25 and Seachange VOD client/server interaction. Something is breaking down in the communication to the set top as to which frequency and mpeg to tune, plus it doesn't teardown the channel correctly at the server end, so you end up with a bunch of 'ghost' vod programs until they ultimately time out after the program is done playing.
Big no no!!!!

So Seachange and Guideworks are working really hard to get a fix rolled out and tested. Interesting thing to note is that A25 is supposed to support SDV. Well perhaps something in the way Guideworks is interpreting dynamic mpeg session allocation and teardown is playing monkey with the way Seachange is communicating that information for VOD services.

If I push the menu button, I get the abbreviated menu bar that Charter James mentions. The first icon is labled thusly:

"TV Guide Main menu- go to the Main menu"Seems every cable service area and certainly every cable provider has a different array of entries on the short menu and different names and icons even when the real thing is the same.  Thus, I did not understand how you associated "TV Guide" with it until you explained.

If you press "menu" twice you should arrive where I meant, no matter what it is called.

Can you email me the method to cold intializing a DCH box? The DCT box method does not work. synapses11@gmail.com I'd appreciate it. thanks

Can you email me the method to cold intializing a DCH box? The DCT box method does not work.

Have you read http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR or http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Resets or http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Setup yet?  The answer is probably there.

Have you read http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR or http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Resets or http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Setup yet? The answer is probably there.

Some of those resets only work for the DCT series. The DCH's are a little different, as in there's no real way to do some of them.

Can you email me the method to cold intializing a DCH box? The DCT box method does not work. synapses11@gmail.com I'd appreciate it. thanks

You could always call customer service and ask them to do it :)

There's a huge issue with A25 and Seachange VOD client/server interaction. Something is breaking down in the communication to the set top as to which frequency and mpeg to tune, plus it doesn't teardown the channel correctly at the server end, so you end up with a bunch of 'ghost' vod programs until they ultimately time out after the program is done playing.
Big no no!!!!

So Seachange and Guideworks are working really hard to get a fix rolled out and tested. Interesting thing to note is that A25 is supposed to support SDV. Well perhaps something in the way Guideworks is interpreting dynamic mpeg session allocation and teardown is playing monkey with the way Seachange is communicating that information for VOD services.

Yeah, that doesn't suprise me... They fix certain problems but hose others.
Though, while it's not out there as major public knowledge - A24 will support SDV as well as I understand it (there's a sub-version)

We are running SDV in Ashville

Some of those resets only work for the DCT series. The DCH's are a little different, as in there's no real way to do some of them.

Most the DCHs I've played with will take the 3 finger salute no issues - the exception are the DCH 100 & 200 models (which have no buttons on the front) - I can't say for sure if the DCH 3416 and DCH 3200 (or whatever the Digital only HD box is) will act the same - but here we've had no issues "saluting" the DCH 6412 and DCH 6200

Good morning,

Just thought I'd post this up here for people taking notes and looking at how to deal with issues -

I had recently been dealing with a customer who bought a very nice 52in LG flatscreen and was experiencing *pops* in the audio when using HDMI. Unfortunately the contractors and techs that were being sent where not familar with the menu and therefore the box was swapped out 3 or more times trying to find the problem.

After working with the last tech to visit I walked him through the audio settings and told him what to experiment with, I don't know if he tried all of them, but the tech's final solution was to switch to component output (which did fix the audio issue)

At that point the box would jump resolutions on SD channels when first turned on. Now many people might notice a single *pop* or flicker as the box first turns on and adjusts to the resolution - but what was odd here was the Resolution indicator on the front of the DCH would cut off with the picture cutting off and it would do this 10, 15 times before finally showing the picture. This is caused by the TV and the Box "over processing" - the box tries to groom the picture one way and the TV tries to groom it another.

This was resolved by going into the settings menu (power then Menu)
and changing the 4:3 Override to "Stretch"

At this point the picture immediately came up without issue and filled the entire screen (though the guide interface would float in the middle like it does when viewing a resolution higher than 420i)

This should also work well if someone sees the same issue on a DCH series 3416 or 6416

Good morning,

Just thought I'd post this up here for people taking notes and looking at how to deal with issues -

I had recently been dealing with a customer who bought a very nice 52in LG flatscreen and was experiencing *pops* in the audio when using HDMI. Unfortunately the contractors and techs that were being sent where not familar with the menu and therefore the box was swapped out 3 or more times trying to find the problem.

After working with the last tech to visit I walked him through the audio settings and told him what to experiment with, I don't know if he tried all of them, but the tech's final solution was to switch to component output (which did fix the audio issue)

At that point the box would jump resolutions on SD channels when first turned on. Now many people might notice a single *pop* or flicker as the box first turns on and adjusts to the resolution - but what was odd here was the Resolution indicator on the front of the DCH would cut off with the picture cutting off and it would do this 10, 15 times before finally showing the picture. This is caused by the TV and the Box "over processing" - the box tries to groom the picture one way and the TV tries to groom it another.

This was resolved by going into the settings menu (power then Menu)
and changing the 4:3 Override to "Stretch"

At this point the picture immediately came up without issue and filled the entire screen (though the guide interface would float in the middle like it does when viewing a resolution higher than 420i)

This should also work well if someone sees the same issue on a DCH series 3416 or 6416

Hmm...I've had SD "green flash" problems with my LG LCD / DCH3416 for a while now. I've always set 4:3 OVERRIDE to 480i. Wonder if changing this setting would make the flashes go away.

Hmm...I've had SD "green flash" problems with my LG LCD / DCH3416 for a while now. I've always set 4:3 OVERRIDE to 480i. Wonder if changing this setting would make the flashes go away.

It was a little green when it flashed - give it a shot, let me know what happens :D

DCH6416. How do you enable the volume on the box? I need to turn it down and then lock it back out again. Also. Are you able to mute it and then lock it out again?

**EDIT**

N/m. I got it figured out.

DCH6416. How do you enable the volume on the box? I need to turn it down and then lock it back out again. Also. Are you able to mute it and then lock it out again?

**EDIT**

N/m. I got it figured out.

ok, I was going to say you don't want to mute the box volume because that will cut the audio output -

Usually I recommend just going to the audio settings and hitting "yes" for optimal stereo (this puts the box on about 80% of it's volume level)

DCH6416. How do you enable the volume on the box? I need to turn it down and then lock it back out again. Also. Are you able to mute it and then lock it out again?

**EDIT**

N/m. I got it figured out.

Do not know what you mean lock it back out. So please share what you did, maybe others can benefit

Do not know what you mean lock it back out. So please share what you did, maybe others can benefit

Volume lock is more a function of the remote than the box - by default the bos is usually set to "stereo optimal". Checking my box that's about 4 marks down from MAX. If you have the box set to it's own volume you'll get a little notation that says "STEREO" when you hit that mark.

Most remotes are set to lock the Volume on the TV. You can change this (instructions are in your remote manual - most remotes have instructions that can be found here http://webpages.charter.net/remotes/ )

You can lock the volume to any specific device

Remotes are set by default to lock TV and Cable Box to TV, but can lock Cable to Cable and TV to TV - At home I set mine so that Aux, DVD, TV and Cbl are all locked to my Aux (home theater) At work I lock each function to it's own device so I can control the cable box as needed.

Example -
At home I have mine locked to the Aux device (my home theater) - because of the lock it does not matter if I hit the DVR, TV or Cable buttons at the top, Volume and Mute will always be handled by my home theater.

Now on the new "standard" silver remote we are supposed to be using with the DVRs you should be able to set it like so:

Hold the device button you want to lock & ok/Sel for 3 seconds
Press VOL +
Press the Device button you want to lock Audio to


Generally whatever your main audio is going to be (usually TV) you'll want to lock Cable on that so that it doesn't matter if you hit the TV button or the CBL button you'll be adjusting your TV volume.

Well, I probably should have posted this in here to begin with...sorry

I have a DCT6416 III Motorola box provided to me by Cox communications. I have been able to get into the diagnostic menu and saw that the PVR features were disabled. Is there a menu I can access where I can change that setting? Any help you can give me is greatly appreciated.

Well, I probably should have posted this in here to begin with...sorry

I have a DCT6416 III Motorola box provided to me by Cox communications. I have been able to get into the diagnostic menu and saw that the PVR features were disabled. Is there a menu I can access where I can change that setting? Any help you can give me is greatly appreciated.

No problem,
It sounds like Comcast is using some sort of Billing flag to turn on or off the DVR function and if so, it's got to be set up correctly in billing.

The only other thing I know that disables the DVR is when the guide hasn't loaded

"by default the bos is usually set to "stereo optimal". Checking my box that's about 4 marks down from MAX. If you have the box set to it's own volume you'll get a little notation that says "STEREO" when you hit that mark."

Coould you expand on this. How do you get to that menu or what ever it is?

"by default the bos is usually set to "stereo optimal". Checking my box that's about 4 marks down from MAX. If you have the box set to it's own volume you'll get a little notation that says "STEREO" when you hit that mark."

Coould you expand on this. How do you get to that menu or what ever it is?

No problem,

hit Menu twice (first for the "Quick Menu" and again for the main menu)
Drop down to "Setup"
Drop down to "Audio Setup"

The Second option in Audio Setup is "Optimal Stereo"
This will reset the box's volume level to the "Stereo" marker

James,

I'll repeat what's been said before, thank you for this thread and your continued support and assistance. By reading this, I've already found solutions to some problems.

I just switched from satellite to cable last Monday. When I signed up with the local provider, I ordered one dual tuner HD/PVR, one standard PVR and two regular SD cable boxes. The provider apparently just got their dual HD tuners and are what they told me “burning them in” prior to giving me mine. In the meantime, they gave me two single tuner HD/PVR’s. I have been attempting to set up this PVR in my theater and haven’t had very good luck.

I do not know what model this unit is and can’t find a model number noted anywhere on the machine. It is a Motorola, it has DVI output and when I bring up the configuration menu, all I can see regarding the model is…. DCT, S/W version 74.54-4003, firmware version 16.42. Is there somewhere else I can find what model I have?

I am running my sources (including the cable box) into a Denon 3808 that I’m using as a pre/pro. The 3808 outputs to a DVDO VP50pro > Panasonic PT 1000U.

I can not get this cable box to sync up with the 3808 via DVI. It will sync, then drop out, then sync and continue going back and forth like this indefinitely. If I bypass the 3808 and go directly into the VP50pro, they shake hands and all is good. I tried a complete power down (pulling power cords) on all my components in differing orders without any luck getting the cable box and 3808 to shake hands and play nice. I gave up on the DVI connection and am now using component outputs into the 3808 without problem.

Is there something else I should try to get the DVI output to work with the 3808?

I am also having issue with this machine’s fan noise and am on my second unit. The installer changed out the first unit because it was just too darn noisy. It sounded like a bumble bee on Red Bull. Well the second machine is just as loud as the first unit. Are these machines noisy, or am I just lucky enough to get two units that are above average?? There is no way I can tolerate this constant buzzing the fan makes. I have to be at reference level to drown out the fan noise.

Thanks in advance………..mike

New Sony Bravia TV. None of codes listed in online manual for the remote (UR-4U) work to control TV. Prob'ly TV too new for manual. Box is Moto 6416. Any one with Sony Bravia TV have a code? Thanks.

Try 0000. If i remember right that's what i used for my Sony 40S3000.

Try 0000. If i remember right that's what i used for my Sony 40S3000.

Thanks. That code works to control Moto (as does 001), but does not control TV independently of Moto. My PIP works, but can't change channels with remote when set to PIP because tuning is then thru the TV, not the Moto. So I need to control TV thru remote, if possible (or change to using the TV remote when want to use PIP--just an annoyance).

Thanks. That code works to control Moto (as does 001), but does not control TV independently of Moto. My PIP works, but can't change channels with remote when set to PIP because tuning is then thru the TV, not the Moto. So I need to control TV thru remote, if possible (or change to using the TV remote when want to use PIP--just an annoyance).

I'm a little confused as to what you're trying to do. Are you trying to change the TV channels with the STB remote?

James,

I'll repeat what's been said before, thank you for this thread and your continued support and assistance. By reading this, I've already found solutions to some problems.

Good Deal, Always happy to be of help and I'm glad to hear you found alot of your solutions here (which was my goal when I started this tread :D )

I just switched from satellite to cable last Monday. When I signed up with the local provider, I ordered one dual tuner HD/PVR, one standard PVR and two regular SD cable boxes. The provider apparently just got their dual HD tuners and are what they told me “burning them in” prior to giving me mine. In the meantime, they gave me two single tuner HD/PVR’s. I have been attempting to set up this PVR in my theater and haven’t had very good luck.

That's somewhat odd, So far as I know we don't "Officially" have Single Tuner PVRs - we *do* have some 6208 boxes, but generally they are mixed in with the HD boxes. Ususally if someone requests an "HD" Dvr they get a 34xx/64xx and if they specifically request it or don't specify HD they get a Digeo Moxi BMC 9012 - all of which are dual tuner.

You can tell the difference in the two by the guide - if you've got the Blue TV guide branded guide, that's a 34xx/64xx DVR - most of which will have HDMI. If you've got the more animated circular guide (one horizontal circle of menus and a verticle band of options)


I do not know what model this unit is and can’t find a model number noted anywhere on the machine. It is a Motorola, it has DVI output and when I bring up the configuration menu, all I can see regarding the model is…. DCT, S/W version 74.54-4003, firmware version 16.42. Is there somewhere else I can find what model I have?


DCT - that's the Older model of the motorola series converters
DVI ports are *not* common on the newer boxes, but if it's got DVI that means it's a DCT 5200 or 6200 series.

If it records, then it's got to be a 6208 or possibly a 6412 (64 would have dual tuners and a 120 gig HD, 6208 would have one tuner and an 80 gig hd)

If you hit Power then Select that will bring up diagnostics - you should be able to get a tuner / tuned channel status - it will list both tuners if you have 2.

I am running my sources (including the cable box) into a Denon 3808 that I’m using as a pre/pro. The 3808 outputs to a DVDO VP50pro > Panasonic PT 1000U.

I can not get this cable box to sync up with the 3808 via DVI. It will sync, then drop out, then sync and continue going back and forth like this indefinitely. If I bypass the 3808 and go directly into the VP50pro, they shake hands and all is good. I tried a complete power down (pulling power cords) on all my components in differing orders without any luck getting the cable box and 3808 to shake hands and play nice. I gave up on the DVI connection and am now using component outputs into the 3808 without problem.

Is there something else I should try to get the DVI output to work with the 3808?

You've done the #1 thing I can think of. You may want to check with Denon to see if maybe there's some sort of firmware update etc... but alot of home theaters do not handle digital video switching very well.

I am also having issue with this machine’s fan noise and am on my second unit. The installer changed out the first unit because it was just too darn noisy. It sounded like a bumble bee on Red Bull. Well the second machine is just as loud as the first unit. Are these machines noisy, or am I just lucky enough to get two units that are above average?? There is no way I can tolerate this constant buzzing the fan makes. I have to be at reference level to drown out the fan noise.

Is there a fan located on the front bottom of the box? If so take a can of compressed air to that. If not you've definitely got an older box which has the fan on a small cage next to the hard drive.

You can attempt to blow it out from the top grill, I had a box that was so bad I had to open it up and clean out the fan with rubbing alchool and q-tips. ***** I do not recommend this method to the general public as some MSOs may consider this damaging or tampering with the equipment - which may result in a unreturned / damaged converter fee *** - Stick with canned air or an air compressor if at all possible

Thanks in advance………..mike

No problem

I'm a little confused as to what you're trying to do. Are you trying to change the TV channels with the STB remote?


Yes. But changing them directly, not thru the STB, using the STB remote. The remote has a TV selector button (as well as ones for Aux, Dvd, and Cbl), but I can't find a code which allows the TV button to control the TV.

Yes. But changing them directly, not thru the STB, using the STB remote. The remote has a TV selector button (as well as ones for Aux, Dvd, and Cbl), but I can't find a code which allows the TV button to control the TV.

Yeah, I think most people use the STB remote for the TV's volume and power, but not channel. Looks like some remotes can control the TV's channel (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Programming_the_Remote#Channel_Control_Lock), but it seems as if it would then not work for the STB :)

Yes. But changing them directly, not thru the STB, using the STB remote. The remote has a TV selector button (as well as ones for Aux, Dvd, and Cbl), but I can't find a code which allows the TV button to control the TV.

This should be what you're looking for:

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Programming_the_Remote#Setting_Channel_Control_Lock

Good Deal, Always happy to be of help and I'm glad to hear you found alot of your solutions here (which was my goal when I started this tread :D )

Thank you for the very helpfull responce. :)

Does anyone have the code for a Samsumg HTIB? I've tried to use the code "1932" as AUX - on the remote, but it doesn't seem to work. Most of the other codes for different components requires a 5 digit code. thanks for your help!

I have the Comcast Motorola DCT6412 cable box.

General question. For stereo output: Mono, Stereo and Matrix. I am using hdmi and optical btw. If I set my receiver for PLII for sd tv. Should I change the stereo output to Stereo instead of Matrix? Currently set to Matrix. Or should I just leave my receiver to auto and let it handle the sound sources automatically?

Leave your DVR where it is and set your receiver to auto. I'm set up that way and it switches back and forth just fine.

General question. For stereo output: Mono, Stereo and Matrix. I am using hdmi and optical btw. If I set my receiver for PLII for sd tv. Should I change the stereo output to Stereo instead of Matrix? Currently set to Matrix. Or should I just leave my receiver to auto and let it handle the sound sources automatically?

Are you running your receiver all the time?

What is matrix anyway on the STB

Yes it is on all the time. I would also like to know what matrix is as well.

Are you running your receiver all the time?

What is matrix anyway on the STB

Found this on Wiki

Stereo Output

This option is only available if Audio Output is set to Advanced. This affects how audio is output. The settings are Mono, Stereo, and Matrix (fake stereo created from a mono signal.)

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Using_i-Guide/User_Setup#User_Setup_Options

Are you running your receiver all the time?

What is matrix anyway on the STB

Found this on Wiki

Stereo Output

This option is only available if Audio Output is set to Advanced. This affects how audio is output. The settings are Mono, Stereo, and Matrix (fake stereo created from a mono signal.)

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Using_i-Guide/User_Setup#User_Setup_Options

I think that setting is only for the RCA left/right out on the STB - doesn't affect optical out.

I think that setting is only for the RCA left/right out on the STB - doesn't affect optical out.

Matrix isn't Faked Stereo so much as Faked Dolby.

Mono takes the Stereo Signal and combines it on one channel, then pushes that channel on both sides (this way it doesn't matter if you connect the Red or White RCA, you'll get the same sound)

Stereo is standard - the way the AC3 sound stream is presented.

Matrix is the box's best effort of decoding Dolby information (like Matrix mode on most Home theaters which takes Stereo or dolby 5.x and "fakes" it to use the entire surround system) - usually this paired with a Dolby Home Theater will create the best surround sound setup, however depending on your home theater, you may find it works better just taking the Stereo output and letting the Receiver do all the home theater encoding

I just received my "lovely" Moto DCH6416. Haven't had time to tinker with the settings but according to the user's manual there are 4 HDMI/YPbPr Output, i.e. 1080i, 720p, 480p, 480i. Is there not an "auto" setting that will switch from 1080i to 720p depending on the source?

I just received my "lovely" Moto DCH6416. Haven't had time to tinker with the settings but according to the user's manual there are 4 HDMI/YPbPr Output, i.e. 1080i, 720p, 480p, 480i. Is there not an "auto" setting that will switch from 1080i to 720p depending on the source?

Not as of yet (note the aspect button on the front, I suspect at some point and time you'll be able to switch on the fly etc)

Generally you set the box for the highest you want your TV on and channels in Lower Resolution will either Drop (if your setting is higher) or be downconverted (if your setting is lower)

I recommend playing with the 4:3 Over-ride as well, I've noticed some TVs tend to flicker or cut the picture on or off for several minutes when first turning the TV on with a SD channel.

You can set the over-ride to 480i, 480p or on DCH boxes "STRETCH" which resolves alot of issues if the TV has a hard time stretching or floating the SD channels.

Not as of yet (note the aspect button on the front, I suspect at some point and time you'll be able to switch on the fly etc)

Generally you set the box for the highest you want your TV on and channels in Lower Resolution will either Drop (if your setting is higher) or be downconverted (if your setting is lower)

I recommend playing with the 4:3 Over-ride as well, I've noticed some TVs tend to flicker or cut the picture on or off for several minutes when first turning the TV on with a SD channel.

You can set the over-ride to 480i, 480p or on DCH boxes "STRETCH" which resolves alot of issues if the TV has a hard time stretching or floating the SD channels.

Coming from an SA8300HD which had "auto" I did notice the flicker, though not several minutes more like a couple seconds, when switching from hd to sd. Since my tv is 1080p is there any problem setting the STB to output 1080i for all sources? I have no idea which setting to use in the 4:3 override. Any guidance?

I have still had audio drop out with the DCH6416. I am using hdmi for video and optical for sound. Went down to the local office and they gave me another new DCH6416. I hope this will fix it. The audio drop out is extremely annoying.

Hi, I'm new here. I got two questions.

I have a DCT 6416 and I want to upgrade to a newer firmware since my cable company have totally neglected in this area. Im having serious issues with audio cutoffs and artifacts, and Ive read newer firmware could fix the problem.


continues..

1. Where can I find the newer firmware and how can I flash it? My cable company doesn't care, or is not upgrading the firmware that is too very old (12.35), and is not even releasing newer boxes. at least by now.

continues..

Im interested in the external seagate Showcase eSata drive
but the story headlines it for the DCH.

2. is it confirmed the external terabyte eSata drive will work on the DCT? or just on the DCH? has anyone got experience using it?

continues..

this is the eSata drive
http://connectedhome2go.com/2008/05/20/1-terabyte-with-the-motorola-dch-set-tops/


sorry about the 4 post thing, I had to do it that way, otherwise It would not allow me to post the URL. taking me as a spammer

Thanks.


more info here: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=null&vgnextoid=74ab2ee1604f9110VgnVCM100000f5ee0a0aRCRD



Keep More of Your Favorite High-Definition Movies and TV Programs with the All-New Seagate® Showcase™ Video Library
Seagate and Motorola plan to introduce new video storage solutions for consumers

SCOTTS VALLEY, Calif.-May 19, 2008-At NCTA’s Cable Show, Seagate Technology (NYSE:STX) announced it will introduce its Seagate® Showcase™ storage solution, a new series of products that extends the storage capacity of your Digital Video Recorder (DVR), so you never have to say goodbye to your favorite movies and television shows. Seagate also announced that the Showcase family of products will be designed to be compatible with Motorola’s market leading e-SATA capable high-definition (HD) digital video recorder (DVR) set-top portfolio.

The new Showcase™ products will provide television and movie fans with the ability to store even more shows, movies and sporting events. With initial capacities up to 1TB, consumers will be able to keep up to 200 hours of additional HD movies or 1,000 hours of additional standard definition television. You’ll never have to choose between your kids’ favorite shows or the big game. Plug-and-play capability, via standard USB 2.0 or eSATA connection, makes setup easy while the stylish design fits seamlessly into entertainment centers and complements the look of existing A/V equipment.

“Today’s consumers are constantly demanding more storage for high-definition video and high-fidelity audio – and they want it as part of their home entertainment system,” said Patrick King, senior vice president of Seagate’s Consumer Solutions Division. “We believe that the Seagate Showcase product line will take its place alongside the receiver, speaker system and television as a must-have component for the entertainment center. We are pleased to be working with Motorola to enable an enjoyable consumer experience.”

“As consumer video consumption continues to increase at exponential rates, Motorola strives to provide flexible and cost-effective solutions” commented Larry Robinson, vice president, Set Top Product Management at Motorola. “By demonstrating interoperability with the Seagate Showcase storage solution we are offering consumers additional compelling storage options for their entertainment content.” The new Showcase family will feature Seagate’s recently announced Pipeline HD™ Series of hard drives purpose-built for DVRs. Seagate Pipeline HD™ Series hard drives are the gold standard in high definition performance and capacity with bedroom-quiet acoustics, low power operation and the ability to support up to 12 simultaneous HD streams. The drives are Windows Vista Certified, making them an ideal solution for Home Media Centers.

Seagate is working with Motorola, the leader in digital set-tops with over 73 million shipped, to deliver external storage solutions for DVRs. By connecting a Seagate Showcase product with its included eSATA cable, the capacity of these DVRs can instantly be increased – eliminating the need to delete your favorite movies or shows. The 1TB Seagate Showcase drive can be seen exclusively in the Motorola booth # 1405 during The Cable Show ‘08 at the Morial Convention Center in New Orleans.

Availability
Seagate Showcase™ products are scheduled to be available for purchase on the Seagate website beginning in the third calendar quarter of 2008.

For further information: www.seagate.com/showcase.

About Seagate
Seagate is the worldwide leader in the design, manufacture and marketing of hard disc drives and storage solutions, providing products for a wide-range of applications, including Enterprise, Desktop, Mobile Computing, and Consumer Solutions. Seagate’s business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, with the goal of being the time-to-market leader in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world’s growing demand for information storage. Seagate can be found around the globe and at http://www.seagate.com.

Seagate, Seagate Technology and the Wave logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Showcase and Pipeline HD are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners. When referring to hard drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Quantitative usage examples for various applications are for illustrative purposes. Actual quantities will vary based on various factors, including file size, file format, features and application software. Seagate reserves the right to change, without notice, product offerings or specifications.

I have a DCT 6416 and I want to upgrade to a newer firmware since my cable company have totally neglected in this area. Im having serious issues with audio cutoffs and artifacts, and Ive read newer firmware could fix the problem. 1. Where can I find the newer firmware and how can I flash it? My cable company doesn't care, or is not upgrading the firmware that is too very old (12.35), and is not even releasing newer boxes. at least by now.You cannot flash the firmware yourself. It is up to your cable company to push the update out to you, when they are ready to do so.

2. is it confirmed the external terabyte eSata drive will work on the DCT? or just on the DCH? has anyone got experience using it? As far as I know, none of the MSOs have enabled eSATA support yet.

I am using the Comcast 3416 box with a Pioneer Elite Kuro. Sometimes I need to change resolution using the format button on the box. But I can't find how to control this button from the remote. Any help.

I am using the Comcast 3416 box with a Pioneer Elite Kuro. Sometimes I need to change resolution using the format button on the box. But I can't find how to control this button from the remote. Any help.

So far I've not heard of anyone who's got it enabled.
I'm guessing this will be a function supported with a later base firmware or Guide.

For now the only way to change the resolution is to power off the box and hit Menu (this can be done using the remote as well)

1. Where can I find the newer firmware and how can I flash it? My cable company doesn't care, or is not upgrading the firmware that is too very old (12.35), and is not even releasing newer boxes. at least by now.

Every time you unplug the Motorola box it blows away the firmware. Plug it back in and it reloads. Only the cable company can change the revision.

Every time you unplug the Motorola box it blows away the firmware. Plug it back in and it reloads. Only the cable company can change the revision.

Partially True,

When you power cycle the box you clear the flash memory and the box checks to see if there's anything newer that needs to be loaded, however it does not wipe the existing firmware out (just guide data and settings)

To wipe the box you have to do a "cold init" from the system or a "3 finger salute" - this will completely wipe the flash memory (DVR settings etc are stored on the HD) and force a reload.

I only recommend that sort of thing as a last resort, because if a box is cold initalized and there isn't a proper return signal the box will not reload and you'll have a dead box.

I am using the Comcast 3416 box with a Pioneer Elite Kuro. Sometimes I need to change resolution using the format button on the box. But I can't find how to control this button from the remote. Any help.

Try this (http://www.avsforum.com/avs-vb/showthread.php?p=13524611#post13524611).

Originally Posted by TNguy22 View Post
I am using the Comcast 3416 box with a Pioneer Elite Kuro. Sometimes I need to change resolution using the format button on the box. But I can't find how to control this button from the remote. Any help.

Try this (http://www.avsforum.com/avs-vb/showthread.php?p=13524611#post13524611).

Just keep in mind that will probably only work if you have the newer DCH series box, I don't think that works on the older DCT series (could be wrong though).

Should I get my hopes up for hard drive expansion based on the article about Seagate that is posted above? Or, is there still no prospect for adding an external drive on the horizon for Charter?

Just keep in mind that will probably only work if you have the newer DCH series box, I don't think that works on the older DCT series (could be wrong though).

Correct. It has no effect on my DCT-6412 besides blinking the IR received light. Too bad there's recordings on there that I can't transfer to a new DVR. I guess I'm stuck with the DCT until it's death. My laptop is the only PC with firewire, and it's 900 MHz CPU is too slow to archive the HD recordings over. :(

I really wish the Motorola box would just send 720p channels at 720p, and 1080i channels at 1080i and be done with it. That makes too much sense though!

Is there a use for the "settings" button of the remote. I got this box through Time Warner Cable so I'm pretty sure it's just a generic remote but what I've noticed is that this button does nothing. Unlike when I press other buttons of the remote the box acknowledges the command with flash of light but I don't get a flash when I press "settings". Seems like the remote isn't actually sending the command or it is programed wrong. Bascially I want to change the display to show the time instead of the channel. Hopefully I can get this function to work on my Logitech Harmony.

Also, what are the advantages of disadvantages of running in 1080i mode versus 720p? It's a real shame that this box doesn't have an auto select for the channel resolution.

Is there a use for the "settings" button of the remote. I got this box through Time Warner Cable so I'm pretty sure it's just a generic remote but what I've noticed is that this button does nothing. Unlike when I press other buttons of the remote the box acknowledges the command with flash of light but I don't get a flash when I press "settings". Seems like the remote isn't actually sending the command or it is programed wrong. Bascially I want to change the display to show the time instead of the channel. Hopefully I can get this function to work on my Logitech Harmony.

Also, what are the advantages of disadvantages of running in 1080i mode versus 720p? It's a real shame that this box doesn't have an auto select for the channel resolution.

Sounds like the remote TW gave you has a few functions that either aren't programmed or were designed for other boxes (most MSOs have at least one or more buttons that wind up that way since the same remote will do many boxes) Depending on the Manufacturer you may be able to re-assign this button with some specialized programming (earlier in this thread are methods of programming One For All remotes to perform 30 second skips)

To get the display to show the time go into the Main Menu (menu, menu) Setup, Cable Box Setup - the first option is your Font LED Display - Default is current channel - the other setting is Current Time.

When a box is on current time, the time is *always* displayed, even if the box is powered off. The only time it shows the channel is briefly when the channel is being changed.

The pros and cons of different resolutions mostly rely on your TV and how it processes the picture - I generally recommend trying it on one setting, leaving it there for a week or so to get a feel for it, then change to the other - go with the one that you feel looks the best.

Should I get my hopes up for hard drive expansion based on the article about Seagate that is posted above? Or, is there still no prospect for adding an external drive on the horizon for Charter?

It's on the Horizon, unfortunately none of us know how long it will take the sun to set on that one.

I've been in on some discussions all the way up the chain and as I understand it we are pretty much waiting for TV Guide and Motorola to get the final pieces in place so we can have Hard Drive expansion without having to worry about MPAA lawsuits or harrasment (which has been threatened if we don't secure the content)

Once that's lined up, these DVRs will be just as expanable as the Moxi boxes. Of course with Moxi finally launching the BMC 3012, if Motorola and TV Guide don't get their act together, These might start becoming the less popular boxes.

So far the BMC 3012 *appears* to have fixed most the hardware issues that made me trade in my BMC 9012 over (tuner quality, HDMI port etc)

I am using the Comcast 3416 box with a Pioneer Elite Kuro. Sometimes I need to change resolution using the format button on the box. But I can't find how to control this button from the remote. Any help.
See below this works with the DCH series boxes:
Through trial and error I found the code it is 00109. The way it works with the Comcast remote is press cable, then press and hold setup until the cable light on the remote blinks twice, then release the setup button, enter 994 on the keypad, then press setup again and release the setup button then enter 00109 after that press the key you want for this functionality - I chose the "help" key. If you did all of this correctly the cable select button on the remote should blink twice.

Also, what are the advantages of disadvantages of running in 1080i mode versus 720p? It's a real shame that this box doesn't have an auto select for the channel resolution.

Well what James said is pretty much true. It all depends on the TV. In my experience (I have a Samsung HP-T4254 Plasma), I notice that if the Motorola DCT is not set to output in the native resolution of the current channel, the image is soft and lacks detail.

With the box set to 1080i, channels that broadcast in 1080i look real crisp and clear. These are networks like Discovery, CBS, NBC, Premiums and all Comcast HD-VOD.

If tune to a 720p channel however, the sharpness is just not the same. There's more noticeable overscan issues too, where sometimes I can see the closed captioning data or artifacts at the top most edge of the screen on FOX. 720p channels include FOX, ESPN's, ABC, National Geographic, A&E HD.

Changing the output resolution to 720p and then viewing one of those mentioned 720p channels results in a much sharper picture, and no top edge artifacts.

But it's purely a hassle to power off the box and change the output resolution. Not to mention it's impossible if you have a recording, as hitting Power will prompt you to cancel the current recording(s). So I usually keep the DCT set to 1080i, because the majority of the networks, and not to mention all Comcast HD-VOD are encoded in 1080i natively.

Native HD pass through is such a simple, yet novel idea. I wonder why Motorola is the only set top manufacturer to not get this right? SA/Cisco, Pace, D*, E*, Tivo HD all have native or dynamic resolution support, so you know it's not an impossible feat.

My headend is based on Motorola gear, so I can't get a SA/Cisco set top. But if they offered PACE DVR's, I would choose that over a Motorola in a heartbeat. 1)Multiple Selectable resolutions and 2)eSATA DVR Expansion WORKS. A friend of mine has a PACE HD-DVR with Service Electric Cablevision. He also has a Motorola DCT-6416 III. The Pace is the better of the two, hands down.

Maybe when the Motorola DCX series is released it will be a different story. Motorola employees or contacts, are you reading this? Now's your chance to redeem yourselves!

Many thanks for your quick help. Works fine on my DCH3416. Now why can't we get this info from Comcast?

I have Charter cable and there DCH-6416. Does that trick work with the remote pictured? And if so. How do you do it?

http://www.universalremote.com/images/product_page/UR4U_MDVR_CHD2/image_UR4U_MDVR_CHD2.jpg

Try this (http://www.avsforum.com/avs-vb/showthread.php?p=13524611#post13524611).

New Sony TV and new Sony Home Theater system. Last night, first time with TV show in HD and 5.1. A lot of time out of sych (think black and white kung fu movie). Box is a MOTO 6416. Box problem, broadcast problem, system problem--all of the above?

I have Charter cable and there DCH-6416. Does that trick work with the remote pictured? And if so. How do you do it?

http://www.universalremote.com/images/product_page/UR4U_MDVR_CHD2/image_UR4U_MDVR_CHD2.jpg

I don't think it does, but who knows? Give it a shot.

New Sony TV and new Sony Home Theater system. Last night, first time with TV show in HD and 5.1. A lot of time out of sych (think black and white kung fu movie). Box is a MOTO 6416. Box problem, broadcast problem, system problem--all of the above?


Some surround receivers have a delay correction built into them. Not sure if they work with STB or not.

Got a letter from Charter today saying we could schedule our DVR via the internet now, as long as you had their internet service. I assume that it some kind of feed from HQ over the cable once it gets the web page info. Is that correct Charter James?

Also, they were offering Moxi users the internet connection for 29.99. I assume that the scheduling works regardless of STB brand. Is that correct?

Got a letter from Charter today saying we could schedule our DVR via the internet now, as long as you had their internet service. I assume that it some kind of feed from HQ over the cable once it gets the web page info. Is that correct Charter James?

So far as I know Internet Scheduling is only availible to Moxi users. Unfortunately Marketing has done a WONDERFULL job of ignoring the fact that we have two completely different DVR platforms which do not carry the same features (as of yet)

Also, they were offering Moxi users the internet connection for 29.99. I assume that the scheduling works regardless of STB brand. Is that correct?

No, for remote scheduling (so far as I know) to work you have to be on a moxi and you have to have a charter.net email address. The email address and the Moxi have to be provisioned to the same account.

Again, I appologize for the advertisment!


************edit********************
Just FYI - I'm emailing a friend I have in Corporate level operations to find out if we are going to see remote scheduling and HD expansion for the 6416 anytime soon. I'm also taking the time to check up on A25 as Remote scheduling and A25 were slated for first quarter 2008)

I reread my letter. It does say Moxi owner. Unfortunately, I do not have a Moxi. I have asked to have my record corrected, but to no avail.


Edit, per tech support, they show I have the DCT 6416, so apparently marketing and tech records are different.

Do I want to trade in my 6416 for a Moxi, now that I have all digital service?

I just got my Moto 6414 today from Insight cable. Can anyone out there tell me how I can delete unwanted channels so I don't have to surf through them. Insight, as usual, was no help. This is driving me crazy. :confused:
Thanks,
Ghpr13

I just got my Moto 6414 today from Insight cable. Can anyone out there tell me how I can delete unwanted channels so I don't have to surf through them. Insight, as usual, was no help. This is driving me crazy. :confused:
Thanks,
Ghpr13

No can do. Only choice is to put your channels in a favorite folder and then you can surf a favorite folder in a continous loop by pushing the favorite button.

Or get a Moxi

No can do. Only choice is to put your channels in a favorite folder and then you can surf a favorite folder in a continous loop by pushing the favorite button.

Or get a Moxi

DCT6416UIIIuser,
Thanks for that info. Can I ask you something else? If I put all the channels I want into a favorite folder and I only have that one folder, will the DCH 6414 bring those "favorite" channels up by default when I press the favorite button?

Yes.

If your system supports more than one folder, the FAV button will bring up the one you used last. I think I have four folders, but I generally leave it on my main folder.

I reread my letter. It does say Moxi owner. Unfortunately, I do not have a Moxi. I have asked to have my record corrected, but to no avail.


Edit, per tech support, they show I have the DCT 6416, so apparently marketing and tech records are different.

Do I want to trade in my 6416 for a Moxi, now that I have all digital service?

That letter looks like it went out to everyone... I got two yesterday (one at the office and one at home) ... of course I'm not too thrilled as Marketing fails to appreciate that we have two very different DVR products and they still don't have all the same feature set.

We've had more than a few emails go out too touting this service.


As for Should you trade... In theory with analog gone, you should get pretty decent picture quality, however going from a 6416 to a Moxi you'll immediately lose half your recording space.

Of course because the moxi is expandable, you can resolve this one pretty easily, however without spending any of your own money for an external hard drive, you'll lose space.

Also remember that the moxi requires it's cable modem connection to get guide data, ticker news and VOD configuration - so if your experiencing alot of modem issues or have alot of outlets in the home, a moxi may not function as well.

Web Scheduling should be availible for 6416 soon (but of course no one's saying when) And we are due to see the BMC3012 around 3rd quarter (HDMI Second Generation Moxi) - So if you're debating the jump to Moxi you may want to wait and fight for one of the newer ones

"Also remember that the moxi requires it's cable modem connection to get guide data, ticker news and VOD configuration - so if your experiencing alot of modem issues or have alot of outlets in the home, a moxi may not function as well."


First, thanks for answer. How is the modem info above different than the DCTs. Also does Moxi have HDMI or DVI?

First, thanks for answer. How is the modem info above different than the DCTs. Also does Moxi have HDMI or DVI?

DCTs (and DCHs) have a very good level of signal tolerance, generally they'll work good given a decent return and forward. If the customer doesn't use VOD, chances are they won't even notice return signal issues.

Modems tend to be pickier than a standard box - frequently a tech will split off a line at the amplifier so that the amp doesn't create too much noise for a modem.

Moxi boxes use an intergrated modem to pull their guide data (which is why their data loads in 5 minutes rather than 5 hours... and why it's retained after a power cycle) and loads it's guide data nightly.

If you don't use VOD and the Ticker, you probably won't notice minor return signal issues, however if you go more than a few days without the modem connecting you'll notice less and less guide data.

the BMC9012s where built around the same time as the origional Motrola DCT 5200 series boxes. They use similar grade tuners (which are known for bad Analog Picture Quality) and sport similar outputs (DVI and on later models Firewire) - all moxi boxes in current usage have DVI ports (no HDMI) and most have Firewire. The newest ones also have an RF out on the main box - this is the only RF out on any of the moxi boxes that will actually work (if it's on the silver part it should be disabled because that port is not properly shielded.)

While the 3012s so far seem to be modem based as well, I'm wagering they'll have more initial hard drive capacity and (espcially since they've got HDMI like the 6416s) higher quality tuners. I'm hoping they also put in a more robust modem (so they have a higher signal fault tolerance)

What about rolling out DSG (Docsis Set Top Gateway) for the more advanced boxes with built in modems? Currently all HD and HD-DVR boxes from Motorola have internal DOCSIS 1.1/2.0 modems built in.

I know the Tivo software ported to the Motorola DVR's switches into DSG mode. An additional server is added in the headend to feed the proper data and applications over DSG, and some configuration is required to tunnel this data over the CMTS.

DSG sounds like a good way to go for delivering advanced applications. I think this is how Tru2Way TV's will communicate with the headend as well. I know the Samsung booth at the Cable Show in New Orleans a few weeks ago were using built in DOCSIS tuners in their Tru2Way TV demo's. They also sported a really slick guide from Gemstar, known as their J-Guide. WOW that was a cool guide!

I've just got a DCH6416 from TWC in Dallas and I hope I have some really old software which will be updated.
The OS looks like a 320x240 1995 classic, and is useless compared to Verizon's similar effort on the slightly older Moto box.
Can someone post screenshots of the channel guide I should have?

My box appears to be running this software but TWC branded:
hteeteepee://newteevee.com/2008/02/29/dear-comcast-why-is-my-dvr-so-dumb/#=rss

Is that really what I'm going to have to use? What about the Passport or Navigator software?

I don't think I have asked this before (it is hell to get old:-)).

When I was switched over to all digital feed the program scroll on the TV Guide channel was lost. To clarify, the scroll is the part that shows what shows are coming on for the next couple of hours on each channel. Above the scroll is a "TV Guide program"

Now I still get the TV Guide program, but the scroll is gone. The program occupies the whole screen. I am told that the digital box cannot decode the scroll data and so as long as I continue to use the digital feed, it is gone forever. I was told that it is a separate signal for local channel info, that overlays the national TV Guide program. FYI, the scroll is still there on the analog channels on the other sets in the house, and it is missing on digital system wide, not just on my box.

Can anybody add anything to the above. True? Anything in the future? etd. Wife prefers to see "what's on" that way.

I've just got a DCH6416 from TWC in Dallas and I hope I have some really old software which will be updated.
The OS looks like a 320x240 1995 classic, and is useless compared to Verizon's similar effort on the slightly older Moto box.
Can someone post screenshots of the channel guide I should have?

TV Guide A24 (versions after A23 and up are known as "I-guide") is what *most* MSOs appear to be using on these boxes.

There's an interactive Demo at http://i-guide.tv

Now once things go OCAP there should be all sorts of options - I know there's been systems that have run TIVO on 6416s and if the Moxi interface is rendered into an OCAP application, it too should be able to be loaded on the box.

As for the earlier question about the modem - in theory they should be able to be put into use once provisioned - however - the base firmware for the DCTs (and DCHs) does not require this - because IP communications is already handled over the main interface.

In a motorola enviroment, all that would be required is some form of gateway between the Digital Controller and the Cable Modem gateway - this shouldn't really even require that much in hardware - there's probably already something that can do it - of course at the same time boxes are kept on a closed network for good reason ;)

Yeah I think DSG would be more efficient. Not only does the guide data download quicker, but operators could deploy advanced features. Such as advanced searching and lookup on particular movies, shows, actors and actresses. Like Johnny Depp? Click on his name to see what movies he's been in through his career (basically like imdb). How about interactive games? Multiplayer poker, cribbage, backammon, pool, breakout, tetris, and other simple games would be easier to deploy and manage over the faster docsis pipe. I think the QSPK stream is only limited to 2.044 mbps... so a 38.8 mbps 256QAM Docsis channel would be a vast improvement.

Yeah I think DSG would be more efficient. Not only does the guide data download quicker, but operators could deploy advanced features. Such as advanced searching and lookup on particular movies, shows, actors and actresses. Like Johnny Depp? Click on his name to see what movies he's been in through his career (basically like imdb). How about interactive games? Multiplayer poker, cribbage, backammon, pool, breakout, tetris, and other simple games would be easier to deploy and manage over the faster docsis pipe. I think the QSPK stream is only limited to 2.044 mbps... so a 38.8 mbps 256QAM Docsis channel would be a vast improvement.

38.8 is a bit of a stretch, but currently many Moto systems are using the Moxi in that very method - and those aren't even provisioned over 3 meg -

the big factor is what's running the box - in a Moxi your OS is initially loaded onto the Hard drive through a direct ethernet connection (100 mbps) though later updates come down in 30 minutes or less once in the field - the image is also loaded on the hard drive rather than the flash memory.

I'm guessing that TIVO would also run from the hard drive and use hard drive resources more than the TV Guide / legacy API firmware based applicaitons. - course since both of those interfaces support external expansion it's not so critical if you lose a Gig or less of HD space for operating system.

The big question in the Tivo interface on DSG is are they actually running the modems through the CMTS like a Moxi box, or are they connecting the "Tivo" gateway / server directly into the Motorola box network?

The box network is much slower and restricted, however the CMTS modem network is also shared with all the data modems (and in some systems, digital telephone)

TV Guide A24 (versions after A23 and up are known as "I-guide") is what *most* MSOs appear to be using on these boxes.

There's an interactive Demo at hteeteepee://i-guide.tv

Now once things go OCAP there should be all sorts of options - I know there's been systems that have run TIVO on 6416s and if the Moxi interface is rendered into an OCAP application, it too should be able to be loaded on the box.


Ugh, I had a sinking feeling that this is what was going to pass for an operating system with TWC in D/FW. My vain hope was that I'd get a magic update within the first day from this factory installed software to something good. Oh well.

3 Rows of channels and a banner ad does not a channel guide make.
Maybe their secret plan is to force people into buying TV Guide by providing a rubbish onscreen guide?

Interesting article on DSG from Multichannel news:
http://www.multichannel.com/article/CA6565790.html

Seems like theres a lot of behind the scenes work to get it going.

I have a DCT3416 from Comcast in the Denver area (firmware 16.20, software 74.53). I have a handful of series recordings that are configured to record only new episodes. However, the DVR is also scheduling repeats in addition to the new shows. What's really bugging me is that these repeats are actually marked as "Repeat" in the program description, so the DVR knows they're repeats, and yet it's scheduling them anyway. This happens with every series recording I set up. I'm having to manually cancel each repeat slot that shows up in the scheduled list and/or delete the show after it records.

I must emphasize that the shows are explicitly listed as "Repeat" in the guide. There are NOT episodes that are erroneously marked as "New," nor are they episodes with no new/repeat tags. I am aware of how the DVR handles these situations; however, I have never heard of the DVR treating a show marked "Repeat" as if it were new.

What can cause the DVR to schedule a show marked as "Repeat" even when it's told not to record repeats? Is there a way to prevent this from happening?

Thanks in advance.

Folks,
I have a DCT6412 set-top box with an HDMI port on the back.

I ordered an HDMI 1.3a cable from monoprice.com a week ago, and tried it out with my Samsung LN40A450 LCD on all 3 HDMI ports on the TV -- and no signal.

I called Time Warner's "tech support" twice and basically was told that the port should be active, but when I activate the user menus to view what ports are active, the HDMI port is clearly not active.

I tried rebooting the box -- still no signal comes out and the HDMI port on the DCT6412 is not active.
I was told by TW Cable tech support that I would have to exchange the box to get one that has a working active HDMI port.

I don't want to waste my time exchanging the box if TW Cable is deactivating the HDMI port by default.

Is anyone in SoCal or Los Angeles that can confirm that with a DCT6412 you can use the HDMI port on the back?

Thanks in advance.

Thanks Charter JAMES and the others that have made CHARTER bearable but I just could not stand the sub par service from their equipment and the call in customer service which is clueless so as of today I am out of here. :)

Nice answers guys, thanks. I will basically tell my son to not focus on cable card ready TV

It is still a good idea to have cable card, as I can record 2 shows on my DVR and watch a third show using the cable card.

I am using the Comcast 3416 box with a Pioneer Elite Kuro. Sometimes I need to change resolution using the format button on the box. But I can't find how to control this button from the remote. Any help.

So far I've not heard of anyone who's got it enabled.
I'm guessing this will be a function supported with a later base firmware or Guide.

For now the only way to change the resolution is to power off the box and hit Menu (this can be done using the remote as well)

CharterJames, from an earlier post, would this not work?
"Through trial and error I found the code it is 00109. The way it works with the Comcast remote is press cable, then press and hold setup until the cable light on the remote blinks twice, then release the setup button, enter 994 on the keypad, then press setup again and release the setup button then enter 00109 after that press the key you want for this functionality - I chose the "help" key. If you did all of this correctly the cable select button on the remote should blink twice. "

It is still a good idea to have cable card, as I can record 2 shows on my DVR and watch a third show using the cable card.


I read something about a Sony cable card standard that many major cable companies have agreed to use. As of the article I read, Charter had not agreed to do so.

Does anybody know what that was all about?

Will Charter ever offer resolution selections like the Moxi for the DCH-6416? Very annoying to power down and change resolutions when viewing a source. I manually went down the list and wrote down the channels/720p, 1080i for what ever there showing it in.

I read something about a Sony cable card standard that many major cable companies have agreed to use.Uh, it is not a Sony standard. The big news is that Sony decided to sign-on... rather late, AAMOF. The standard, tru2way, is a CableLabs standard.As of the article I read, Charter had not agreed to do so.They're on the list:

http://www.cablelabs.com/about/companies/

Uh, it is not a Sony standard. The big news is that Sony decided to sign-on... rather late, AAMOF. The standard, tru2way, is a CableLabs standard.They're on the list:

http://www.cablelabs.com/about/companies/

Uh, Ok, so Sony signed on. What was significant about this. So much so that it made several national news blurbs?

Comcast rents me a DCH6416. I found the indtsllstion manual.

Where where are instructions for using the thing. I can get it to do various things,
like record and play back. But what do all those buttons on the
remote do? Is there a manual that tells me how to actually use it fully?

Doug McDonald

Comcast rents me a DCH6416. I found the indtsllstion manual.

Where where are instructions for using the thing. I can get it to do various things,
like record and play back. But what do all those buttons on the
remote do? Is there a manual that tells me how to actually use it fully?

Doug McDonald

Lots of good info here (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR).

Uh, Ok, so Sony signed on. What was significant about this. So much so that it made several national news blurbs?Basically because the big television makers abandoned the concept a couple of years ago, basically forcing customers to have STBs in order to get advanced services. However, with this agreement, the big guys have come around, and we can look forward to something like what we used to have with "cable-ready" televisions in the past (with new televisions that have the new technology in them).

Will Charter ever offer resolution selections like the Moxi for the DCH-6416? Very annoying to power down and change resolutions when viewing a source. I manually went down the list and wrote down the channels/720p, 1080i for what ever there showing it in.

Will it ever support eSATA drives?

Will Charter ever offer resolution selections like the Moxi for the DCH-6416? Very annoying to power down and change resolutions when viewing a source. I manually went down the list and wrote down the channels/720p, 1080i for what ever there showing it in.

This is the one question I would like an official statement from Motorola. No one can EVER answer this question.

BTW, it wouldn't be Charter offering resolution selections, it would be Motorola in an updated firmware revision. Looking at Glassdoor.com however, there are a few disgruntled employees that think management is too old fashioned. Maybe that's why such a simple feature that every other box has is not on Motorola gear.

Comcast rents me a DCH6416. I found the indtsllstion manual.

Where where are instructions for using the thing. I can get it to do various things,
like record and play back. But what do all those buttons on the
remote do? Is there a manual that tells me how to actually use it fully?

Doug McDonald

Or check this out: Comcast DVR info (http://www.comcast.com/MediaLibrary/1/1/Customers/Customer_Support/Digital_Cable_with_OD/DVR/MO_Dual_Tuner_DVR/MoA24PaceDVR.pdf)

Basically because the big television makers abandoned the concept a couple of years ago, basically forcing customers to have STBs in order to get advanced services. However, with this agreement, the big guys have come around, and we can look forward to something like what we used to have with "cable-ready" televisions in the past (with new televisions that have the new technology in them).


Thanks, now I understand.

I did some more reading using your explanation and it makes sense now. This article summarizes it quite well: http://www.latimes.com/technology/la-fi-cable28-2008may28,0,3525057.story

I read something about a Sony cable card standard that many major cable companies have agreed to use. As of the article I read, Charter had not agreed to do so.

Does anybody know what that was all about?

Cable cards are made pretty much to suit the Digital Controller of a cable system - generally systems will either be Motorola (DAC) based or SA based.

As such your cards are going to be either Moto or SA.

More than likely Sony's making the box function of the Cablecard pair - as most manufacturers do - of course most of them have also cut what models feature cable cards as only 3% of them were actually being used.

there is talk about a software based solution in the future, but now that cablecard is in pretty heavy usage, I don't see it changing any time soon.

This is the one question I would like an official statement from Motorola. No one can EVER answer this question.

BTW, it wouldn't be Charter offering resolution selections, it would be Motorola in an updated firmware revision. Looking at Glassdoor.com however, there are a few disgruntled employees that think management is too old fashioned. Maybe that's why such a simple feature that every other box has is not on Motorola gear.

Exactly -
So long as TV Guide keeps chunky (and buggy) interfaces, you won't see too much out of the 6416. To be fair, Motorola made the BMC9000 series (Digeo Moxi) ... so it's kinda like blaming Intel for a computer crash... the processor and chip set might have something to do with it... but you got to blame your OS too ;)

Thanks Charter JAMES and the others that have made CHARTER bearable but I just could not stand the sub par service from their equipment and the call in customer service which is clueless so as of today I am out of here. :)

I'm sorry to see you go, but I can't blame you ;)
I just hope you find what you're looking for - unfortunately from the numbers I see it looks like we gain as much as we lose... and in the end it seems everyone's (MSOs, Dish etc) equally failing the customers. :(

Good news on the resolution fix for the Moto boxes. Hope to see it soon now that its fully known.

http://www.dslreports.com/forum/r20419372-nasty-bug-with-moto-lately

Things on the MOTO STB front has been ssslllloooowwwww.
Even by cable standards.
(that's really slow, unreliable and expensive)

I thought we'd be on 75.59 a25p2-2.S1.r-8 by now.:rolleyes:
Comcast announced a rollout...

"2. Will all of my set-top boxes receive this upgrade?
Yes, all Comcast set-top boxes are being upgraded over the next several weeks."

----that was Jan 08:confused:

Getting these boxes up to a useable level is taking forever.
4 years and counting. I feel like I've been "beta" testing these STB's for years.:D Too bad I've had to pay for it.

Are we sure these boxes are made by a billion dollar corporation or "Bill's Garage Toaster Repair" down the street?

If these boxes had to compete in the REAL market, MOTO would be trying to split off this money loser just like their cell phone division. Lucky, they are protected by an old monopoly and still making money on these disasters. That doesn't let your cable company off the hook for letting all this happen, however. Sorry, ******1.

No wonder everyone's starting to take off. If I only had a southern view:o

Given that TiVo is having similar types of problems, and that there aren't many other competitors in the market, this shouldn't surprise anyone. This is the state of this technology.

I've got the Moto 3416 and a basic question. Does anyone know how to determine how much space is left on the hard drive? It seems all other STB state it on the page which show your recorded shows but I can't seem to find it anywhere on this STB. Thanks!

I've got the Moto 3416 and a basic question. Does anyone know how to determine how much space is left on the hard drive? It seems all other STB state it on the page which show your recorded shows but I can't seem to find it anywhere on this STB. Thanks!

If you have the I-Guide, like Comcast has, you will see how much space is taken with recordings. It is directly above the list of recordings.

Things on the MOTO STB front has been ssslllloooowwwww.
Even by cable standards.
(that's really slow, unreliable and expensive)

I thought we'd be on 75.59 a25p2-2.S1.r-8 by now.:rolleyes:
Comcast announced a rollout...

"2. Will all of my set-top boxes receive this upgrade?
Yes, all Comcast set-top boxes are being upgraded over the next several weeks."

----that was Jan 08:confused:

Getting these boxes up to a useable level is taking forever.
4 years and counting. I feel like I've been "beta" testing these STB's for years.:D Too bad I've had to pay for it.

Are we sure these boxes are made by a billion dollar corporation or "Bill's Garage Toaster Repair" down the street?

If these boxes had to compete in the REAL market, MOTO would be trying to split off this money loser just like their cell phone division. Lucky, they are protected by an old monopoly and still making money on these disasters. That doesn't let your cable company off the hook for letting all this happen, however. Sorry, ******1.

No wonder everyone's starting to take off. If I only had a southern view:o


A24 came out entirely too fast and was pushed too hard... yet because A23 was even BUGGIER we (Most MSOs) where pushed onto it.

A25 has been out since last year... but so far the biggest proplems is

1) VOD Compatibility (where 30% of our problems with A24 are)

2) MSO testing (Because after A24 we sure as HELL don't want to get caught with another buggy interface)


I remember 6 years ago when we had DIVA for our VOD system... it was fab... awsome graphics, great interface... and it RAN with TV Guide

Then Gemstar/TV Guide bought them out... and I hoped & Prayed to the digital powers that be that TV Guide was going to use the tech and skills they bought out of DIVA to become better...

6 years later and well, I'll let you be the judge (personally I think they did it to kill off competition...)


OCAP will be the single largest threat to this whole problem - because Cable Companies will be able to get the same interface on any box if they have the infrastructure... Which means TV Guide is going to have to either improve or go away

If you have the I-Guide, like Comcast has, you will see how much space is taken with recordings. It is directly above the list of recordings.

I have RCN and there is nothing on the page showing the space left. It's very strange. My old Motorola box used to state how much was left above the recordings.

Our cable company uses the 6416. I found a problem since I changed to cable: attaching the cable line causes the analog audio output of my TV to have a bad hum in it. I tried
isolating the cable from the outlet using a 560 pF capacitor in both the center leg
and shield. This causes the signal level to be 3 dB down at 10 mHz. It seems to work fine to fix the problem. Would this in any way cause problems I don't as yet see because the box needs a DC or low frequency connection to the head end?

Doug McDonald

Our cable company uses the 6416. I found a problem since I changed to cable: attaching the cable line causes the analog audio output of my TV to have a bad hum in it. I tried
isolating the cable from the outlet using a 560 pF capacitor in both the center leg
and shield. This causes the signal level to be 3 dB down at 10 mHz. It seems to work fine to fix the problem. Would this in any way cause problems I don't as yet see because the box needs a DC or low frequency connection to the head end?

Doug McDonald

No it should not, I don't know of anything really going on at the 10 mhz range - going by EIA standards (used by most MSOs in the US) 57 mhz is the lowest Tuned Frequency Channel.

It sounds like your line is either over amplified (or you might just be at the front of a large node that has to be amplified to reach everyone) or there's some sort of voltage coming in... I've seen this happen where there's voltage coming in on the ground of a house's wireing (wrecks havoc on Cable modems too!) or when something's not quite right about the voltage coming in or how the box's power supply is handing it.

One way to rule out the electrical would be to plug the box into a UPS (even on of the ultra small ones) or a high end surge protector (like an Isobar) - though since you resolved it with a capacitor on the cable line - I'd lean more towards voltage on the Cableline Possibly from the ground (usually the cable is grounded at the outside box - often tied into the electrical or telephone ground)

The first place I rented when I started working for Charter had voltage coming in on the ground - because the cable was grounded into the main electrical ground (where the voltage was coming from) I was not only seeing it in my cable performance (modems and boxes) but I could even stick a multi-meter into the grounding socket of any electrical plate and see it.

This caused not only the hum but also caused my modem to disconnect frequently even though it had good signal levels.

Unfortunately since the power company wouldn't fix it and my landlord wouldn't fix it my only alternative was to disconnect the cable's ground and hope lightning never stuck the cable line.

Thankfully I didn't live there long!


Another thing if there's no sign of over amplification would be to check the cable box's volume level - usually you can go into the audio settings and set it to optimal stereo. But if you unlock the volume controls on your remote (most are locked to control only the TV volume) you can control a volume level on the box.

"optimal" is at about 80% of the box's volume - when you're adjusting it you'll see a guide on-screen and it will say "STEREO" when you reach that mark... sometimes people will adjust this level to 100% which can also cause a hum

(usually it gives the same kind of hum as amplified computer speakers when you've got the volume up and nothing's playing...)

I had a similar situation, where I had voltage coming in over the cable ground, and had to disconnect it. The cable co. traced the source of the voltage to a neighbor's house, it was being introduced on HIS cable ground. So, I cut a piece of clear insulation, slipped it around the bare end of his cable ground, put it back in the clamp, and gently tightened it, so his ground looked connected, but wasn't. Then I reconnected MY cable ground, and everything was fine. If we had had a lightening strike, well he would have been fried, but maybe not me... :D

I have a 46" 1080p LCD. Does anyone know what colorspace setting I should have my Motorloa DCT 6416 III set to? Thanks.

Sorry if this was asked already.
Are there any references on the RCN Synergy remotes?
Most of the motorola dvr wiki doesn't seem to apply.
Like, is the 30 second skip possible? Or button remapping?
Thanks

I know the DCH6416 has the ability to do picture in picture, though Bresnan is saying that I need a picture in picture capable TV in order to utilize this feature, meaning that the STB can't do it. I know that is not right because even our old SA8300HD we used to have in Houston could do PIP right on the STB without the aid of our TV's tuner. Our TV is not PIP capable, but it worked on TWC, because it was all done on the STB itself.

The feature list from Motorola (http://www.motorola.com/business/v/index.jsp?vgnextoid=8f2449857f517110VgnVCM1000008406b00aRCRD ) says that it can do PIP, so why is Bresnan saying it can't?

Does anybody else with the DCH6416 have PIP enabled?

Edit: I just ran a search on this thread (should have done this first) and apparently the DCH6416 can't do PIP??? Why is that when it clearly states it in their feature list for the STB? Surely such a new DVR compared to our old 8300HD would have this feature. I know the STB is hearing the PIP command from the remote because when I press it the IR LED on the STB lights up for a second, signifying that it heard the command. Maybe Bresnan is using legacy software that doesn't support PIP?

I know the DCH6416 has the ability to do picture in picture, though Bresnan is saying that I need a picture in picture capable TV in order to utilize this feature, meaning that the STB can't do it. I know that is not right because even our old SA8300HD we used to have in Houston could do PIP right on the STB without the aid of our TV's tuner. Our TV is not PIP capable, but it worked on TWC, because it was all done on the STB itself.

The feature list from Motorola (http://www.motorola.com/business/v/index.jsp?vgnextoid=8f2449857f517110VgnVCM1000008406b00aRCRD ) says that it can do PIP, so why is Bresnan saying it can't?

Does anybody else with the DCH6416 have PIP enabled?

Edit: I just ran a search on this thread (should have done this first) and apparently the DCH6416 can't do PIP??? Why is that when it clearly states it in their feature list for the STB? Surely such a new DVR compared to our old 8300HD would have this feature. I know the STB is hearing the PIP command from the remote because when I press it the IR LED on the STB lights up for a second, signifying that it heard the command. Maybe Bresnan is using legacy software that doesn't support PIP?

So far as I've seen, no box supports outputs for both tuners (only a single output) and I've not seen any current or past revision of software (TV Guide and base firmware) that supported Picture in Picture.

I know Charter Remotes with PiP functions are designed for PiP TVs.

There's *alot* of features Motorola says their boxes are capable of ... they've been touting the USB connections for ages, there's supposed to be Hard Drive, USB devices (keyboards, Cameras, Joysticks) etc... but of course those require applications and it seems TV Guide / Gemstar seems to have most the moto markets locked up...

I didn't mean an output from both tuners, I meant a literal PIP done using the STB. Our SA8300HD (SARA software w/TV Guide logos everywhere) would show the main screen, then the PIP window on the same screen. It would utilize both tuners, but the DVR software itself would do the PIP, the TV would only receive the one signal from the STB.

I have a 46" 1080p LCD. Does anyone know what colorspace setting I should have my Motorloa DCT 6416 III set to? Thanks.

Try both. I couldn't tell a difference on either my LG or Sammy LCDs.

I know the DCH6416 has the ability to do picture in picture, though Bresnan is saying that I need a picture in picture capable TV in order to utilize this feature, meaning that the STB can't do it. I know that is not right because even our old SA8300HD we used to have in Houston could do PIP right on the STB without the aid of our TV's tuner. Our TV is not PIP capable, but it worked on TWC, because it was all done on the STB itself.

The feature list from Motorola (http://www.motorola.com/business/v/index.jsp?vgnextoid=8f2449857f517110VgnVCM1000008406b00aRCRD ) says that it can do PIP, so why is Bresnan saying it can't?

Does anybody else with the DCH6416 have PIP enabled?

Edit: I just ran a search on this thread (should have done this first) and apparently the DCH6416 can't do PIP??? Why is that when it clearly states it in their feature list for the STB? Surely such a new DVR compared to our old 8300HD would have this feature. I know the STB is hearing the PIP command from the remote because when I press it the IR LED on the STB lights up for a second, signifying that it heard the command. Maybe Bresnan is using legacy software that doesn't support PIP?


Checking the site it is not actually supporting PIP as you know it -
"Video scaling (Picture-in-Graphics)"

Video scaling is the preview pane that keeps showing the channel while you are going through the full screen menu.

I didn't mean an output from both tuners, I meant a literal PIP done using the STB. Our SA8300HD (SARA software w/TV Guide logos everywhere) would show the main screen, then the PIP window on the same screen. It would utilize both tuners, but the DVR software itself would do the PIP, the TV would only receive the one signal from the STB.

Correct -
And that is a feature I've not seen on any Motorola manufactured box (including the Moxi)

Thank you for your help and fast responses James.

Checking the site it is not actually supporting PIP as you know it -
"Video scaling (Picture-in-Graphics)"

Video scaling is the preview pane that keeps showing the channel while you are going through the full screen menu.
Just below that though, it says it supports PIP, unless it is referring to PIP within picture in graphics...

Video scaling (Picture-in-Graphics)
Picture-in-Picture

But as you said earlier, it seems Motorola promises the stars and the moon but can't deliver.

This is a stupid question...I would test it out myself, but I cannot do so yet.

I have a DCH-6416 and I will soon have an a/v receiver (Sony STR-DG820) with HDMI. Does the 6416 pass the 5.1 (when available) to the a/v receiver via HDMI? Or does it only pass 2.0 and I would still need to have my optical connected as well?

That is a good question. My receiver (Sony STR-DG800) can only do HDMI switching, it can't take the audio off of the cable. I remember seeing a setting for it somewhere on the audio format sent through the HDMI cable, I think it only had Auto and PCM, but I am not 100% sure on that. I would hope that if you left it on Auto it would see during the handshake process with your receiver that it can take DD5.1 and send it down the link, but I don't know if that is how the 6416 operates or not.

This is a stupid question...I would test it out myself, but I cannot do so yet.

I have a DCH-6416 and I will soon have an a/v receiver (Sony STR-DG820) with HDMI. Does the 6416 pass the 5.1 (when available) to the a/v receiver via HDMI? Or does it only pass 2.0 and I would still need to have my optical connected as well?


I have a somewhat similar arrangement. My Sony will pick off the audio, but in order to pass the picture to the TV, the Sony has to be turned on all of the time. I prefer to not run the surround system most of the time, relying on the TV speakers for most programing. So, I run an optical from the cable box DVR to the Sony while also running an HDMI cable from the box to the TV. This lets me run either sound system without having to always have the receiver turned on. From what I have been told, this limits me to 5.1 and not some of the more exotic sound outputs that require HDMI inorder to be transmitted, but I am satisfied with the 5.1

That is a good question. My receiver (Sony STR-DG800) can only do HDMI switching, it can't take the audio off of the cable. I remember seeing a setting for it somewhere on the audio format sent through the HDMI cable, I think it only had Auto and PCM, but I am not 100% sure on that. I would hope that if you left it on Auto it would see during the handshake process with your receiver that it can take DD5.1 and send it down the link, but I don't know if that is how the 6416 operates or not.

Ok, I get what you're saying. I know that the receiver will handle it. I'm curious about whether the 6416 will send the 5.1 via HDMI or only via optical. The setting you are referring to...is that on the receiver or the 6416?

I have a somewhat similar arrangement. My Sony will pick off the audio, but in order to pass the picture to the TV, the Sony has to be turned on all of the time. I prefer to not run the surround system most of the time, relying on the TV speakers for most programing. So, I run an optical from the cable box DVR to the Sony while also running an HDMI cable from the box to the TV. This lets me run either sound system without having to always have the receiver turned on. From what I have been told, this limits me to 5.1 and not some of the more exotic sound outputs that require HDMI inorder to be transmitted, but I am satisfied with the 5.1

Oh ok. Well, I have an older Sony receiver right now (STR-K700) without HDMI connections. I run all audio from the receiver via optical. I don't even have the speakers on the TV turned on.

I wonder what will happen when (after I purchasing the Sony 820) I have the DCH6416 connected to the receiver with only HDMI and no optical. It's not a big deal if I need to use both and I know the easiest thing to do would be to just try it after the purchase...but I'm impatient and curious to know the answer now. :)

Thanks

NEVERMIND....I found the answer from elsewhere in this thread. I can set the box to "pass through" the audio and let my receiver handle it. Thank you.

NEVERMIND....I found the answer from elsewhere in this thread. I can set the box to "pass through" the audio and let my receiver handle it. Thank you.
Ah, thats the setting I was looking for before, not Auto. :cool:

So can the dch3416 allow you to add an external drive? I have the tivo comcast upgrade.

So can the dch3416 allow you to add an external drive? I have the tivo comcast upgrade.

It has the ports to do so, but no cable company has yet to enable them.

I just got a DCH3416 from Comcast and I wanted to change the 4:3 Override, but when I get into the User Settings menu I can't change anything. No arrow appears to let me select anything. Does anyone know what's going on and how I can change the 4:3 Override? Thanks.

I just got a DCH3416 from Comcast and I wanted to change the 4:3 Override, but when I get into the User Settings menu I can't change anything. No arrow appears to let me select anything. Does anyone know what's going on and how I can change the 4:3 Override?Do you have the YPbPr output set to 480i?  Then there is no 4:3 override; 4:3 material has to be sent at 480i as well.  If the YPbPr output is set to 480p, 720p, or 1080i, then the 4:3 override can be set to either 480p or 480i and you get a choice.

I just got a DCH3416 from Comcast and I wanted to change the 4:3 Override, but when I get into the User Settings menu I can't change anything. No arrow appears to let me select anything. Does anyone know what's going on and how I can change the 4:3 Override? Thanks.

After powering the box off did you press 'select' or 'menu'? If you press 'select' it brings you to a diagnostic screen that shows you the current settings but you can't change them. Make sure you press 'menu', this should bring you into the screen to change these settings.

After powering the box off did you press 'select' or 'menu'? If you press 'select' it brings you to a diagnostic screen that shows you the current settings but you can't change them. Make sure you press 'menu', this should bring you into the screen to change these settings.

That's what I was doing wrong. Thank you.

Anyone ever have a problem with the color disappearing from the DVR software GUI? The background color becomes transparent and there's a black outline of the text and certain symbols (like the red dot for RECORD, and the X for DELETE, and the arrow for GO BACK). This happened on my living room DVR (Which is connected by HDMI to an LCD TV) and I thought a colorspace tweaking fixed this, but it happened on my bedroom DVR (which is connected by component video to a CRT). Is there a way to fix this without powering off the DVR?

Anyone ever have a problem with the color disappearing from the DVR software GUI? The background color becomes transparent and there's a black outline of the text and certain symbols (like the red dot for RECORD, and the X for DELETE, and the arrow for GO BACK). This happened on my living room DVR (Which is connected by HDMI to an LCD TV) and I thought a colorspace tweaking fixed this, but it happened on my bedroom DVR (which is connected by component video to a CRT). Is there a way to fix this without powering off the DVR?

If you are on a TV Guide interface, you might get some results by changing the color scheme (if it's a software glitch) otherwise I'd say your stuck at power cycling.

if that doesn't work you may have to go for a Cold-init / 3 finger salute

Anyone ever have a problem with the color disappearing from the DVR software GUI? The background color becomes transparent and there's a black outline of the text and certain symbols (like the red dot for RECORD, and the X for DELETE, and the arrow for GO BACK). This happened on my living room DVR (Which is connected by HDMI to an LCD TV) and I thought a colorspace tweaking fixed this, but it happened on my bedroom DVR (which is connected by component video to a CRT). Is there a way to fix this without powering off the DVR?

Do you know what version you have? Power off the box, quickly push OK/Select and scroll down to code modules. Firmware version and module names/versions should be listed there.

From what I heard, our area got the updated Seachange VOD client that works with the new I-Guide A25. Now that VOD plays correctly, there's now a graphical glitch in the menu's after using trickplay controls in VOD. I'm curious if you guys are on that firmware revision. My area is on hold now until that bug is fixed. One thing after another! There's not a lot of stress to push it out with the current glitch, because we are pretty up to date as far as A24 and firmware goes. Not like we are running that horrible 16.20 firmware, or something older like 9.19.

I have the following on my Motorola DCT-6412 Phase II
Boot Code: 04.41
Version: 16.35

TV_CS_CB 16.35 - Motorola DVR Firmware (DCT Series)
Tv_Guide 74.54 - I-Guide A24
s_SEACVO 04.82 - Seachange VOD Client

I'm looking forward to the new A25 release, as it's supposed to greatly improve performance and fix the command queuing bug.

I have the following on my Motorola DCT-6412 Phase II
Boot Code: 04.41
Version: 16.35

TV_CS_CB 16.35 - Motorola DVR Firmware (DCT Series)
Tv_Guide 74.54 - I-Guide A24
s_SEACVO 04.82 - Seachange VOD Client

I'm jealous. Here in Denver (Comcast) we've been stuck at firmware 16.20 (and all its HDCP woes) and software 74.53 ever since February of '07. Why we don't have newer software is beyond me, especially since we're supposedly an SDV test market.

That said, this household will likely be getting DirecTV in a few weeks, and I am a little nervous about their DVR (with all the bugs and annoyances, at least the Motorola DVR recorded reliably, whereas DirecTV's box apparently has recording/playback issues that some people have run into).

I'm looking forward to the new A25 release, as it's supposed to greatly improve performance and fix the command queuing bug.

I wouldn't hold your breath on that one. That was "fixed" in A23 and A24 supposedly as well.

I wouldn't hold your breath on that one. That was "fixed" in A23 and A24 supposedly as well.

AMEN

I've heard several times when I've asked TV Guide about it that A25 is actually in use at several large MSOs...

I know Charter (#3) has yet to use it because no version has passed lab testing (when paired with VOD applications) From what I'm reading here, it looks like most others are likewise minded... Either that or we're so close to OCAP that they scrapped A25 for an OCAP guide

CharterJames,

We have the Motorola DCH-6416. The format button on the front of the box now works. It must be a newly added feature. It never worked before. How do I get that button to work with this remote from Charter that we have? I came across this post http://www.avsforum.com/avs-vb/showthread.php?p=13524611#post13524611 from PaulGo. First post up top. But that is with Comcast and I believe is there own style remote. Any help would be appreciated and hope you can get it rolling for us. Thanks!

http://www.universalremote.com/images/product_page/UR4U_MDVR_CHD2/image_UR4U_MDVR_CHD2.jpg

We have the Motorola DCH-6416. The format button on the front of the box now works. It must be a newly added feature. It never worked before

I just got a DCH-3416 from Charter and I got all excited when I read that and ran over to my box and started jamming the format button but nothing happened :(. Is it possible that they only added on the fly format switching to the DCH-6416?

Also, I've read pretty much the entire thread now (I've learned a lot, you guys are all great,) and there is one thing I don't understand. The box doesn't seem to let me turn it off while it is recording anything, which seems to be supported by posts here. This boggles my mind. I thought that was the entire point of having standby was to be able to "turn off" the box and it could still do things. Am I missing something, or is this just one more gross failing of the Charter software?

Finally, the fans seems pretty loud. I can hear the box from my couch if I mute the TV, even if it is in standby. Is there a fan setting in a service menu or something, or is mine abnormally loud and I should get a replacement? Thanks in advance for any help!

The box doesn't seem to let me turn it off while it is recording anything, which seems to be supported by posts here. This boggles my mind. I thought that was the entire point of having standby was to be able to "turn off" the box and it could still do things. Am I missing something, or is this just one more gross failing of the Charter software?It isn't Charter as the same thing happens with my DCH-6416 on Bresnan cable. If something needs to be recorded, the DVR turns on then turns off afterwards. If it is already on and a recording starts, it cannot be turned off until after the recording is done or it will stop the recording if you force it after the prompt comes up alerting you that continuing with that action (powering off) will stop the recording.

Finally, the fans seems pretty loud. I can hear the box from my couch if I mute the TV, even if it is in standby.The fan in mine when it is on is also quite loud and annoying. The VIP1216 seems to also have this problem with the HDD fan being annoyingly loud so I don't know if it is just bad quality control or if it is just how it is...

Might be just for the DCH-6416. Not sure. What is your software and firmware version numbers? Mine are the following:

S/W Ver: 74.54-4003

Firmware: 18.43

I just got a DCH-3416 from Charter and I got all excited when I read that and ran over to my box and started jamming the format button but nothing happened :(. Is it possible that they only added on the fly format switching to the DCH-6416?

Also, I've read pretty much the entire thread now (I've learned a lot, you guys are all great,) and there is one thing I don't understand. The box doesn't seem to let me turn it off while it is recording anything, which seems to be supported by posts here. This boggles my mind. I thought that was the entire point of having standby was to be able to "turn off" the box and it could still do things. Am I missing something, or is this just one more gross failing of the Charter software?

Finally, the fans seems pretty loud. I can hear the box from my couch if I mute the TV, even if it is in standby. Is there a fan setting in a service menu or something, or is mine abnormally loud and I should get a replacement? Thanks in advance for any help!

I''m looking for some screen shots for the DCH6416 or something like it. My in-laws currently have a 1st gen tivo and want to know what the interface looks like. Any help would be greatl;y appreciated.

thanks,
ej

CharterJames,

We have the Motorola DCH-6416. The format button on the front of the box now works. It must be a newly added feature. It never worked before. How do I get that button to work with this remote from Charter that we have? I came across this post http://www.avsforum.com/avs-vb/showthread.php?p=13524611#post13524611 from PaulGo. First post up top. But that is with Comcast and I believe is there own style remote. Any help would be appreciated and hope you can get it rolling for us. Thanks!

http://www.universalremote.com/images/product_page/UR4U_MDVR_CHD2/image_UR4U_MDVR_CHD2.jpg

There was a huge discussion before on the reprogramming of the remotes -
basically the individual function codes only work on ONE remotes (one for everything) - these remotes usually have a SETUP button in the upper left

For pictures and standard manuals visit here:
http://webpages.charter.net/remotes/

Unfortunately the newer silver remotes do not have this option and even with the special remote reprogramming device I've been unable to alter the functions (no base template can be found)

I''m looking for some screen shots for the DCH6416 or something like it. My in-laws currently have a 1st gen tivo and want to know what the interface looks like. Any help would be greatl;y appreciated.

thanks,
ej

Interface depends on the cable company, but most use I-Guide. Check here (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR) for more info.

I''m looking for some screen shots for the DCH6416 or something like it. My in-laws currently have a 1st gen tivo and want to know what the interface looks like. Any help would be greatl;y appreciated.

thanks,
ej

www.i-guide.tv used to be an interactive demo - now it pulls up a macrovision page with some sales points etc. the demos are located on the right hand side -

6416 / 3416 would be the dual tuner demo

I just got a DCH-3416 from Charter and I got all excited when I read that and ran over to my box and started jamming the format button but nothing happened :(. Is it possible that they only added on the fly format switching to the DCH-6416?

Also, I've read pretty much the entire thread now (I've learned a lot, you guys are all great,) and there is one thing I don't understand. The box doesn't seem to let me turn it off while it is recording anything, which seems to be supported by posts here. This boggles my mind. I thought that was the entire point of having standby was to be able to "turn off" the box and it could still do things. Am I missing something, or is this just one more gross failing of the Charter software?

Finally, the fans seems pretty loud. I can hear the box from my couch if I mute the TV, even if it is in standby. Is there a fan setting in a service menu or something, or is mine abnormally loud and I should get a replacement? Thanks in advance for any help!

All DVRs are louder than normal boxes -
Usually if it's abnormally loud you can cut it down by cleaning out the fan and ports - I recommend using canned air or a vaccum hose (one that can blow out preferably)

most 6416s have their fans located in the bottom near the front center

If this doesn't cut down the noise, I'd get it changed out because it's noisy - if your next one is just as loud, you may just be experiencing the normal noise level

I've got a moxi and a 6416 in my office and I've got to have the TV on a music channel when I'm not testing something just so the hum doesn't drive me nutz

Well that stinks. Nothing like adding some thing you cannot use.

There was a huge discussion before on the reprogramming of the remotes -
basically the individual function codes only work on ONE remotes (one for everything) - these remotes usually have a SETUP button in the upper left

For pictures and standard manuals visit here:
http://webpages.charter.net/remotes/

Unfortunately the newer silver remotes do not have this option and even with the special remote reprogramming device I've been unable to alter the functions (no base template can be found)

Might be just for the DCH-6416. Not sure. What is your software and firmware version numbers? Mine are the following:

S/W Ver: 74.54-4003

Firmware: 18.43

My S/W version is the same, but my firmware is 18.24. The Motorola DVR wiki lists 18.43 as the latest for the DCH-3416, so I guess I have an out of date version. Is there anything I can do about that? My understanding of what people have said in this thread is that every time I power down the box it checks for new firmware, so basically it always has whatever version Charter feels like. It's unfortunate that they have chosen to go with firmware at least two revisions out of date.

All DVRs are louder than normal boxes -
Usually if it's abnormally loud you can cut it down by cleaning out the fan and ports - I recommend using canned air or a vaccum hose (one that can blow out preferably)

I'll try that, but the box seemed pretty new when I got it so I don't know if it would be dusty. My reference point is an old SD TiVo, but it was inaudible even when recording. I'm wondering if the larger faster HDDs required for HD need bigger fans.

Well that stinks. Nothing like adding some thing you cannot use.

I haven't seen anything about the format being enabled, so either someone's getting some new firmware out to some of our markets or something...

Once it's up here I might be able to experiment - I'm curious if the Input (TV/VCR) or Aspect buttons might have an effect on that - also try the different PNP buttons at the bottom - I found out by suprise that the SWAP on the pnp would do Tuner swaps on these boxes.

I hit the swap button and the tuner works now. It never worked before. What exactly does that do?

I haven't seen anything about the format being enabled, so either someone's getting some new firmware out to some of our markets or something...

Once it's up here I might be able to experiment - I'm curious if the Input (TV/VCR) or Aspect buttons might have an effect on that - also try the different PNP buttons at the bottom - I found out by suprise that the SWAP on the pnp would do Tuner swaps on these boxes.

It keeps a live buffer on both tuners, instead of just channel changing on the one tuner using the Last button. You can hit the swap button and time shift in the buffer on either tuner.

I don't understand what your saying. I apologize. :confused: Can you put it in more simple terms for me? Probably already is. But, like I said. I don't get it.

It keeps a live buffer on both tuners, instead of just channel changing on the one tuner using the Last button. You can hit the swap button and time shift in the buffer on either tuner.

I have a general question. I have always had audio drop out problems with the DCH-6416. The first box was brand new. And I exchanged it for another new box. Using hdmi and optical for sound. I thought it was fixed and we still have had the problem. Question though. I was behind my tv poking around and checking connections. I noticed the cable from the wall. It was not screwed on all the way to the splitter and tight. We have the cable for tv and phone going through the same line. Is that enough to cause audio drop out and other general service errors? I have a Monster Stage 2 power bar and decided to hook the cable through that as well. That's how I came across the loose connection. The audio even seems to sound much better. So far no drop out. Going on 2 days now. I use to get it on a daily basis.

I don't understand what your saying. I apologize. :confused: Can you put it in more simple terms for me? Probably already is. But, like I said. I don't get it.

Your DVR has two tuners, so you can record two programs at once, or record one, while watching another.
Each tuner has a buffer, which is just a recording, going back from about 15 minutes for HD channels, to over an hour for SD channels. That's what lets you pause, and reverse, live television.

The "Swap" button on your remote switches between those two tuners, to determine which you see. If you had a blank screen, until hitting Swap, possibly one of your tuners isn't working.



I noticed the cable from the wall. It was not screwed on all the way to the splitter and tight. We have the cable for tv and phone going through the same line. Is that enough to cause audio drop out and other general service errors? .

Easily. A bad connection like that could make you lose all service.

This is the second time this week it has happened. I set up a recording for a show. I notice the light is on and seems to be recording. When I am ready to watch it the next day or so. I go to play it and get a blank black screen. It did not record. Whats going on? Very annoying. This is with the Motorola DCH-6416.

I hit the swap button and the tuner works now. It never worked before. What exactly does that do?

This is the second time this week it has happened. I set up a recording for a show. I notice the light is on and seems to be recording. When I am ready to watch it the next day or so. I go to play it and get a blank black screen. It did not record. Whats going on? Very annoying. This is with the Motorola DCH-6416.

These two statements really make me wonder if one of your two tuners may not work, as I posted previously. If so, you would have to change your box. Is it still true that when you hit the swap button, you go from a picture to a blank screen?

Hi,

Random question. I have the DCH3416 with Comcast, and I have a series recording that I have set to not delete until I delete the episode. However, it won't seem to let me have more than 9 episodes at a time. Each new episode deletes the last one. Is there anyway around this setting? Any help would be great. Thanks.

Harry

I have a DCH3416 with Bresnan. I'm having the same issue recording a marathon of Eureka on SCIFI HD. Only nine episodes will stay saved even if I set them to delete when I say. I have plenty of space available as the box says 58%.

Is there any way to work around this and record more then 9 episodes of a show at a time or is this behavior unchangeable?

Swap button works fine. The previous box though. It did not work.

These two statements really make me wonder if one of your two tuners may not work, as I posted previously. If so, you would have to change your box. Is it still true that when you hit the swap button, you go from a picture to a blank screen?

This is the second time this week it has happened. I set up a recording for a show. I notice the light is on and seems to be recording. When I am ready to watch it the next day or so. I go to play it and get a blank black screen. It did not record. Whats going on? Very annoying. This is with the Motorola DCH-6416.

Sounds like an issue with the secondary tuner - if you've got the silver charter remote, try the SWAP button to see where your other tuner is and try a few different channels with it - occasionally I've also seen this happen with HD programming in particular, where the box did the whole title confusion issue (where there's mulitple versions of the same title and it usually doesn't record at all) - except it did the black screen -

Try removing the series recording and manually recording the next episode - if that works, re-build the series recording and see what happens.

I saw that quite a few times last year when I was recording "Dexter" off of showtime HD.

Have a few DCT 6416 boxes, and Comcast is now using the message function for marketing PPV programming. This of course turns on the red LED for "notification" of the message. Turning message notice off in the guide setup doesn't work. Is there any way to turn this function off or block it in some way? It's irritating to have to go to all the boxes and cycle through the menus to delete the message and turn the light off. Any ideas? Thx in advance. I have put electrical tape over one of them. Works of course, but will it fill drive up or something?

Makes sense what your saying. Both shows I tried to record are in HD. And came on the same time as the SD versions. All in all seems to be a major bug. Are they going to address it?

Sounds like an issue with the secondary tuner - if you've got the silver charter remote, try the SWAP button to see where your other tuner is and try a few different channels with it - occasionally I've also seen this happen with HD programming in particular, where the box did the whole title confusion issue (where there's mulitple versions of the same title and it usually doesn't record at all) - except it did the black screen -

Try removing the series recording and manually recording the next episode - if that works, re-build the series recording and see what happens.

I saw that quite a few times last year when I was recording "Dexter" off of showtime HD.

Have a few DCT 6416 boxes, and Comcast is now using the message function for marketing PPV programming. This of course turns on the red LED for "notification" of the message. Turning message notice off in the guide setup doesn't work. Is there any way to turn this function off or block it in some way? It's irritating to have to go to all the boxes and cycle through the menus to delete the message and turn the light off. Any ideas? Thx in advance. I have put electrical tape over one of them. Works of course, but will it fill drive up or something?

Bresnan here has been using the messages to market their PPV offerings (usually live events) for awhile now. It does get annoying, but I have yet to find a way to either not have the box show the light or to not show them as new...

Hmmm....On the morning of August 11, AVS Forum suffered a major failure in the database and backup storage.

Stuff happens.

Ask your questions again. I answered many of them; I'll be happy to answer them again.

Hmmm....
Quote:
On the morning of August 11, AVS Forum suffered a major failure in the database and backup storage.
Stuff happens.
Yeah I saw that, and I don't see how that's possible. Unless there was fire that wiped out the PC's, database, and backup storage. I don't think that was the case though because the first message I saw was something about "routine maintenance". Nonetheless, in a mission critical situation, (daily) backups are supposed to be networked to another location, at least another room. But it's pointless now.

Ask your questions again. I answered many of them; I'll be happy to answer them again.
Yes I know you did. ;) Thank you, that's kind of you, I appreciate that. The problem now is trying to remember all that's been posted. :confused: Maybe I can remember some things if I go over what few notes I have.

I'll give you the quick summary - go with the TivoHD, not the Comcast DVR, unless you absolutely have to have PPV and VOD. Forget PiP, it ain't happening on either. And they both cost about the same over the long run, but Comcast will replace your DVR if it craps out. For the Tivo, you're on your own.

Off topic, insulting and profane posts removed. Infractions issued.

Comcast in Detroit has rolled out S/W 75.59 - a25p2-2.S1.r-8 and Firmware 16.53. IR command delay seems better.

Comcast in Detroit has rolled out S/W 75.59 - a25p2-2.S1.r-8 and Firmware 16.53. IR command delay seems better.

Version A25,
P usually equals Phase in the Motorola world, but the s1 throws me off. R8 would be a revision 8 I would think... but they usually don't use Phase and Revision at the same time.

At the same time those could indicate what other applications those are designed to work with (For example there's a different A25 for Arris\CCOR\
nCube Vod systems versus Tandburg VOD systems)

Either way, you've got A25 - congrats man.

Run it hard and see if you get any of the recording bugs - that was one of the PRIMARY things they were supposed to fix in A25

Version A25,
P usually equals Phase in the Motorola world, but the s1 throws me off. R8 would be a revision 8 I would think... but they usually don't use Phase and Revision at the same time.

At the same time those could indicate what other applications those are designed to work with (For example there's a different A25 for Arris\CCOR\
nCube Vod systems versus Tandburg VOD systems)

Either way, you've got A25 - congrats man.

Run it hard and see if you get any of the recording bugs - that was one of the PRIMARY things they were supposed to fix in A25What bugs should I look for?

My main issue with the 6412 was the IR command delay. It does seem better.

What bugs should I look for?

My main issue with the 6412 was the IR command delay. It does seem better.

Most notibly the recording bug - series recordings that are repeated on other channels (such as an SD or an HD or multiple feeds of the same broadcast network)

For example in my market we've got 2 different "WSOC" feeds and a Spartanburg feed that is the same network... so channel 2 never does series, but the other two will...

don't know if you can duplicate that, but any bugs or issues you get, please feel free to post, it will give me a heads of up things to look for if and when they ever get it here

Well, my wife did a one time recording of 'The Closer' on TNT HD, and on playback it reached the 12 minute mark and crashed the entire unit. It rebooted from scratch, lost all IPG info....

I tried a number of ways to make it work, to no avail.

Sometimes with series recordings that are set to HD channels, the DVR simply won't record the episode at all (not even the SD airing).

The problem now is trying to remember all that's been posted. :confused: Maybe I can remember some things if I go over what few notes I have.

I posted a long and detailed message about how to connect things up to get the most out of your PIP, and some of the wide variety of things you can do with it. I don't know if you got a chance to read it. If you are interested, I can repost.

We've got the A25 in Ann Arbor too. I never really ran into any recording bugs, save the fact that things like The Daily Show list the first run in each timeslot as a first run. I don't thing FW and SW changes can help with that.

I have noticed that swapping tuners is way slower, taking 4-6 seconds, and showing considerable black screen in the process. Also, I see that in "Title Search," you select letters on a grid, which is faster. It will let you save searches, but I can't figure out how to delete one that has been saved.

Got the upgrade in Lansing, MI today too. Firmware is now 18.43.

I can't stress this enough to people: Unplug your box at least twice a week. KoRn's post about 'blacking out' recordings on other tuners was a problem I was having until I started doing the biweekly unplug.

The problems I've been having recently with my 6412 DCT, since the latest firmware upgrade (75.59 - a25p2-2.S1.r-8: Firmware 16.53) are as follows:

- when changing the channel to a channel I'm recording on another tuner, the cable box automatically switches tuners. The display goes to 'rec' instead of the clock. I have to then, while on that channel, type in the exact channel numbers to get it to catch up with 'real speed' of live television. (this happens on both the 6412 III and the 3416 I)

- after about 12 hours of watching HD content, the picture will 'shift' down about 4 lines, to where the bottom 4 lines of the picture will appear at the top of the screen. Once I unplug the box, this problem is resolved for atleast 12 hours (knock on wood) and will randomly pop up again.

Again, I can't stress enough to people to routinely turn off their box, unplug it and let it reboot itself.

The only thing I hate about a full power cycle is that it takes so dang long to get the guide data back (a good 12-24hrs or so).

I can't stress this enough to people: Unplug your box at least twice a week. KoRn's post about 'blacking out' recordings on other tuners was a problem I was having until I started doing the biweekly unplug.

The problems I've been having recently with my 6412 DCT, since the latest firmware upgrade (75.59 - a25p2-2.S1.r-8: Firmware 16.53) are as follows:

- when changing the channel to a channel I'm recording on another tuner, the cable box automatically switches tuners. The display goes to 'rec' instead of the clock. I have to then, while on that channel, type in the exact channel numbers to get it to catch up with 'real speed' of live television. (this happens on both the 6412 III and the 3416 I)

- after about 12 hours of watching HD content, the picture will 'shift' down about 4 lines, to where the bottom 4 lines of the picture will appear at the top of the screen. Once I unplug the box, this problem is resolved for atleast 12 hours (knock on wood) and will randomly pop up again.

Again, I can't stress enough to people to routinely turn off their box, unplug it and let it reboot itself.Never had either one of those issues, and I never reboot the box unless I lose power, so I don't know that it's necessary to do that. Maybe it's a box specific issue.

A positive change in the software, is when punching in a channel number that is not being used, the tuner goes to the closest used channel. This is the case for tuning or guide. Previously, the tuner or guide would not accept an unused channel number.

The only thing I hate about a full power cycle is that it takes so dang long to get the guide data back (a good 12-24hrs or so).

yep, that's the curse of the i-guide system - it used to be fully loaded in an hour or two, but then again before the DVRs came into being it only carried guide data for 2 days. Now it's carrying approx 2 weeks - but it does load faster for the immediate entries and slowly fills in the extended...

Maybe they go 2 weeks out in your area, but our DVR only holds about 3 or 4 days worth of guide data. I wish it were 2 weeks worth of data though. I can only go as far as Sunday the 17th right now. :rolleyes: Immediate data gets filled in within a couple of hours, the rest of the 3 days slowly fill after that.

Charterjames,

Is there still problems with using a Tivo unit with Charter service? (I think I remember reading before that there were some problems) I'm thinking of jumping to a Tivo unit instead of the 6416 unit I have and figured the cost would be about the same (aside from the initial purchase of the HDTivo). CableCARD $2/month and Tivo service $13 a month.

Charterjames,

Is there still problems with using a Tivo unit with Charter service? (I think I remember reading before that there were some problems) I'm thinking of jumping to a Tivo unit instead of the 6416 unit I have and figured the cost would be about the same (aside from the initial purchase of the HDTivo). CableCARD $2/month and Tivo service $13 a month.

there's not so much a problem with Tivo and Charter as there is just an issue with CableCards in general.

Many people have tunnel vision when they are trying to resolve issues, since cable cards are different they tend to get pushed aside.

Here's my advice

1) if you are looking into a TIVO consider a TIVO HD over the Series III - the HD only requires 1 M-Card (multistream) - it is also backwords compatible and can use 2 S-Cards (Single Stream) like the Series III does.

2) Be ready, willing and Able to be your own tech support.
Tivo's website has some good support links and faqs, there's also plenty of advice in AVS and other TIVO communities / forums. - many a user has been told "We Don't Support TIVO" and many a TIVO user has exclaimed "THEY HAVE TO SUPPORT TIVO" - the truth of the matter is We have to support CableCard. - so be ready to operate the box if the tech/installer is unfamilar and if a CSR gives you any issues about installing a "TIVO" just let them know you need a cable card install.

3) Beware of potential issues
For now there's no VOD and unless the updated USB dongle is there (or even availible) you're not likely to be able to access anything set up for SDV.



When dealing with support, you're more likely to get better results working with the local office - show up in person and if the CSR doesn't seem to know what's going on just ask for a Customer Care or Technicial operations Manager - they will usually know someone like me who knows how to deal with the buggers ;)

Maybe they go 2 weeks out in your area, but our DVR only holds about 3 or 4 days worth of guide data. I wish it were 2 weeks worth of data though. I can only go as far as Sunday the 17th right now. :rolleyes: Immediate data gets filled in within a couple of hours, the rest of the 3 days slowly fill after that.

There's a special cache server (I think it's called a VLS) which pumps out the updates for 14 days or so. I know most Charter systems in my area have pushed to makes sure a VLS is up and active either before or within 6 months of launch these types of DVRs.

If you're lucky, there's just an issue with the system your in and they are working on it... if it's never been that way... I'd make a few calls to the local tech ops manager and complain that these boxes only get 3 days and you know they can get alot more in other motorola systems! :mad:

Thanks James. You're a credit to Charter Communications. You deserve a raise.

Thanks James. You're a credit to Charter Communications. You deserve a raise.

:D Your welcome :D just helping out where I can!

After having problems with my MOXI box for a while, Charter switched it this afternoon for a DCH 6416. I don't have any major issues or dislikes with it yet, except one. It's been 'live' for about an hour now (it's 4:34 CST) and I only have IPG data on some channels upto about 9pm tonight!

I want to enter all the series options I had in the Moxi - how long am I likely to have to wait for the full guide? And, will I get 2 weeks, as opposed to 3/4 days?

CharterJames,

I know I had mentioned the dolby digital option in the guide setup before. I decided to dl the iguide pdf. Noticed it has it in there as well. Will Charter ever add this option for you can choose it in the menu guide as stated in the pdf? Specifically the Motorola DCH-6416. I know the Moxi has a dolby digital selection in the menu.

http://i9.photobucket.com/albums/a93/korngtl15/iguide.jpg

Twice in the last 3 days, I've set manual recordings in hi-def for the Olympics only to have the DVR delete the scheduled recordings before they even start.

Is anyone else experiencing this problem with the new Comcast firmware update?

After having problems with my MOXI box for a while, Charter switched it this afternoon for a DCH 6416. I don't have any major issues or dislikes with it yet, except one. It's been 'live' for about an hour now (it's 4:34 CST) and I only have IPG data on some channels upto about 9pm tonight!

I want to enter all the series options I had in the Moxi - how long am I likely to have to wait for the full guide? And, will I get 2 weeks, as opposed to 3/4 days?

Should take only a day or two to download a full 2 weeks. YMMV.

Moto 3412 has been deleting programs recorded...no rhyme or reason. Also, has been recording the wrong channels and partial programs. No rhyme or reason.
Any experiences with this?

I've found that if I power off my DVR's at bedtime (or sometime before the 2 am to 6 am window), that the next morning I will have all or the vast majority of my program info for the next two weeks, whereas if I do it any other time of the day, I have to wait until the next day (12 to 24 hours later) before it all fully downloads.

After having problems with my MOXI box for a while, Charter switched it this afternoon for a DCH 6416. I don't have any major issues or dislikes with it yet, except one. It's been 'live' for about an hour now (it's 4:34 CST) and I only have IPG data on some channels upto about 9pm tonight!

I want to enter all the series options I had in the Moxi - how long am I likely to have to wait for the full guide? And, will I get 2 weeks, as opposed to 3/4 days?

This largely depends on your system - the I-guide is real-time interactive - if I change a channel in my system it updates immediately to all the boxes, not waiting till the next download to update - but the downside is your data is being sent to memory in real-time, so the box loses guide data when power-cycled.

Usually immediate information is filled in within an hour and extended information is filled over the course of a day. If your system has a VLM server (most Charter systems should) they you'll have listings for 2 weeks or more. If not you'll be limited to 3 to 4 days.

I've found that if I power off my DVR's at bedtime (or sometime before the 2 am to 6 am window), that the next morning I will have all or the vast majority of my program info for the next two weeks, whereas if I do it any other time of the day, I have to wait until the next day (12 to 24 hours later) before it all fully downloads.

This doesn't suprise me - the central server pushes out the information constantly, but the more requests it has to resolve, the slower it will take - late evening and early morning are probably the best time to power-cycle

Moto 3412 has been deleting programs recorded...no rhyme or reason. Also, has been recording the wrong channels and partial programs. No rhyme or reason.
Any experiences with this?

Have you tried a power-cycle

Charter James,

It's been a long time since I've posted here, but I had a question about the DTV conversion and how it's going to affect digital boxes/recorders.

When analog is cut off, I know cable companies will be converting the digital signals to analog so that people without digital-ready TVs will still get a signal. But will digital boxes/recorders receive ALL digital signals (not the converted analog)?

I ask because I switched to the 6416 from Moxi due to the poor quality of analog channels. The 6416 is better, but I still want all digital on my HDTV (and, of course, converted to analog for my 6 other TVs).

I'm in Greenville, SC if that makes any difference.

Charter James,

It's been a long time since I've posted here, but I had a question about the DTV conversion and how it's going to affect digital boxes/recorders.

When analog is cut off, I know cable companies will be converting the digital signals to analog so that people without digital-ready TVs will still get a signal. But will digital boxes/recorders receive ALL digital signals (not the converted analog)?

I ask because I switched to the 6416 from Moxi due to the poor quality of analog channels. The 6416 is better, but I still want all digital on my HDTV (and, of course, converted to analog for my 6 other TVs).

I'm in Greenville, SC if that makes any difference.


alot of it will depend directly on HOW we make the transition -

My understanding, and what I asked one of our gurus in govt relations was would we be going to ADS by the date of the cuttoff - to which I was told yes.

ADS (Analog-Digital Simulcast) would mean that we would be all digital, with an additional analog "feed" of the channels that are going to be made availible for analog.

If this happens - then the channels maps for all digital boxes will be setup so they are only using digital channels. QAM tuners will pick up both feeds

However if we lack the equipment or bandwidth needed for ADS then we would down convert the digital feed to analog and everyone would only have access to the analog feed.


Point in question - the mandate for major MSOs to keep Analog is only for 3 years, so I would expect most systems to go to ADS or drop analog entirely by 2012 (Feb 19th 2009 for end of OTA analog and Feb 19th 2012 for end of Cable Analog)

So my 6412p2 hardlocked TWICE yesterday. I can tell you what times because the front clock display was frozen on the time.

First when I came home around 10:15ish... the DVR had 9:00 PM on the clock. Turn on the TV and I see a frozen image on the screen. Unit is totally unresponsive.... dead as a doornail. So I power cycle it and system boots up normally. I go to bed.

Woman comes home from work around 11:45 or so, messes on the computer for a little then goes to watch TV. Wouldn't you know she can't do anything. She's not technical at all, so she WAKES ME UP to fix the TV. Needless to say I wasn't pleased. The DVR said 11:00 PM on the clock (It was 12:15ish... don't really remember the exact time). I power cycled it and it came back up ok (although slowly). Went to bed, then worked 6:30~3:45, got home and did a firmware download on the DVR hopefully to 'clean the pipes'.

After pulling the plug you hold MENU and POWER together on the front while reapplying power. The front LED reads b00t. Use the down arrow to change the display to n dl. Push Select and watch it go off into download mode.
My display reads hunt, fr2, hunt, fr2, then dl with the led segments animated in the form of a clockwise circle. (Yes our system stupidly uses the 104 MHz fr2 OOB frequency, effectively killing any chances of using EIA Channel 97 for anything useful).

When finished the thing booted up. At first I was a little alarmed because the box had no menus at all. The front LED just read the channel number. Looking it the diagnostics showed that Tv_Guide 74.54 was LOADING and the ID was FFFF, so I knew at least it was doing something. After a few minutes then it said ENABLED and 07DA, so I knew it was good to go. Powered the box back on and had I-Guide.

The firmware download took about 15 minutes to complete. After that it took about 7 minutes to have a functional I-Guide with channel names. A few channels with 24/7 (like Weather subchannels or infomercial channels) were the first to fill in the scheduling info. Now it's about an hour later and it looks like everything is completely loaded, including the VRN channels on 961,962,and 963 (They didn't even EXIST in the guide before it was fully loaded). DVR status has changed from FALSE and the "My DVR" button doing nothing, to "True" and a working DVR.

So after this process I'll see if the stability / performance changes at all. I know it's an older box with the DVI connector, so if it's on it's last legs maybe it would be a good idea to trade up to a DCH3416. I saw that model at a friends house yesterday and it's really stylish with a much nicer front LED display, along with a format button that can change the resolution without powering the box off (great when switching from 1080i channels like CBS/NBC/Discovery/etc to 720p channels like ESPN/ABC/FOX). Still not as convenient as an "Automatic" resolution selection, but a step in the right direction no less.

I'm all about waiting for the DCX series set top boxes and skipping the DCH all together. This way we don't have to go through swapping boxes yet again. If I get a DCH box now, of course I'll want to swap it again for a DCX when it comes out. Any idea on the timeframe for a DCX box? Should I stick to my guns and hold on to this older, slower DCT-6412 phase 2, and then upgrade to a DCX-34xx? Or is the DCX a very long way off, and should I get a DCH-3416, and then get the DCX whenever it comes out.

what is the different between DCH 3416 I vs. DCH 3416 III?

This largely depends on your system - the I-guide is real-time interactive - if I change a channel in my system it updates immediately to all the boxes, not waiting till the next download to update - but the downside is your data is being sent to memory in real-time, so the box loses guide data when power-cycled.

Usually immediate information is filled in within an hour and extended information is filled over the course of a day. If your system has a VLM server (most Charter systems should) they you'll have listings for 2 weeks or more. If not you'll be limited to 3 to 4 days.

Thanks James. It had more or less filled in by the following morning. I have two other questions:

1. The guide lists ALL the channels Charter have in my area, even the ones I don't subscribe to. I don't have the channels, if I try to tune to them I get an error message, so is there any way to hide/remove those channels from the guide?

2. If I understand it, I have firmware version 18.24 and software version 74.53 xxxxx. Any idea when an A25 fw/sw combo might be released in Minnesota?

Thanks.

what is the different between DCH 3416 I vs. DCH 3416 III?AFAIK, there is no DCH-3416 III (yet). Rather, the two boxes in question are the DCH-3416 I and the DCT-3416 III. The difference between them is pretty insignificant from an end-user's perspective.

So my 6412p2 hardlocked TWICE yesterday. I can tell you what times because the front clock display was frozen on the time.

First when I came home around 10:15ish... the DVR had 9:00 PM on the clock. Turn on the TV and I see a frozen image on the screen. Unit is totally unresponsive.... dead as a doornail. So I power cycle it and system boots up normally. I go to bed.

Woman comes home from work around 11:45 or so, messes on the computer for a little then goes to watch TV. Wouldn't you know she can't do anything. She's not technical at all, so she WAKES ME UP to fix the TV. Needless to say I wasn't pleased. The DVR said 11:00 PM on the clock (It was 12:15ish... don't really remember the exact time). I power cycled it and it came back up ok (although slowly). Went to bed, then worked 6:30~3:45, got home and did a firmware download on the DVR hopefully to 'clean the pipes'.

After pulling the plug you hold MENU and POWER together on the front while reapplying power. The front LED reads b00t. Use the down arrow to change the display to n dl. Push Select and watch it go off into download mode.
My display reads hunt, fr2, hunt, fr2, then dl with the led segments animated in the form of a clockwise circle. (Yes our system stupidly uses the 104 MHz fr2 OOB frequency, effectively killing any chances of using EIA Channel 97 for anything useful).

When finished the thing booted up. At first I was a little alarmed because the box had no menus at all. The front LED just read the channel number. Looking it the diagnostics showed that Tv_Guide 74.54 was LOADING and the ID was FFFF, so I knew at least it was doing something. After a few minutes then it said ENABLED and 07DA, so I knew it was good to go. Powered the box back on and had I-Guide.

The firmware download took about 15 minutes to complete. After that it took about 7 minutes to have a functional I-Guide with channel names. A few channels with 24/7 (like Weather subchannels or infomercial channels) were the first to fill in the scheduling info. Now it's about an hour later and it looks like everything is completely loaded, including the VRN channels on 961,962,and 963 (They didn't even EXIST in the guide before it was fully loaded). DVR status has changed from FALSE and the "My DVR" button doing nothing, to "True" and a working DVR.

So after this process I'll see if the stability / performance changes at all. I know it's an older box with the DVI connector, so if it's on it's last legs maybe it would be a good idea to trade up to a DCH3416. I saw that model at a friends house yesterday and it's really stylish with a much nicer front LED display, along with a format button that can change the resolution without powering the box off (great when switching from 1080i channels like CBS/NBC/Discovery/etc to 720p channels like ESPN/ABC/FOX). Still not as convenient as an "Automatic" resolution selection, but a step in the right direction no less.

I'm all about waiting for the DCX series set top boxes and skipping the DCH all together. This way we don't have to go through swapping boxes yet again. If I get a DCH box now, of course I'll want to swap it again for a DCX when it comes out. Any idea on the timeframe for a DCX box? Should I stick to my guns and hold on to this older, slower DCT-6412 phase 2, and then upgrade to a DCX-34xx? Or is the DCX a very long way off, and should I get a DCH-3416, and then get the DCX whenever it comes out.


Nice write up - your download instructions are very good (I wasn't aware of that manual selection download, I've usually recommended the infamous "3 finger salute" for forcing a download locally).

Which leads me to ask if you've got a source inside Motorola Headquarters (which is over in Horsham)

As for DCX, I think we'll run into one of two different scenerios

1) With all the current transitions, and the fact that most MSOs so far have only picked up DCHs for HD and DVR, they may go over to DCX on a mass deployment to reduce bandwidth usage

2) MSOs will push for a software solution that will allow older boxes to handle the more advanced (and compressed) mpeg streams


Given how tight finances are at most MSOs (I dont' think any of them could afford to scrap the majority of their boxes and start fresh) I'd say we're likely to see option 2 with DCX boxes slowly trickling in.

though if motorola were going to retail boxes and let people get their own cable card, DCX would probably be the platform of choice (backwards compatibility plus cutting edge hardware)

Thanks James. It had more or less filled in by the following morning. I have two other questions:

1. The guide lists ALL the channels Charter have in my area, even the ones I don't subscribe to. I don't have the channels, if I try to tune to them I get an error message, so is there any way to hide/remove those channels from the guide?

2. If I understand it, I have firmware version 18.24 and software version 74.53 xxxxx. Any idea when an A25 fw/sw combo might be released in Minnesota?

Thanks.

I don't have any ETAs on A25, (the last one I did have said Q1 2008 :rolleyes: )

There's also no way I know of to remove channels from the lineup on a i-guide based system (that was a major feature of the Digeo guide I loved!!!) -


Side note: you can opt to replace "ADULT" rated titles with "Adult Title" (Setup -Locks - Parential Controls - Hide Adult Titles) - the down side of this is it is very specific - the title MUST be rated ADULT. Most the adult programming out now is no longer rated as a movie, it's rated as TV programming, so the majority of the titles (especially VOD) are now rated "TV-MA"

I have a DCT-6412 PII (with DVI) for 3.75 yrs. now. I would like the increased storage, faster CPU, and HDMI of the DCH-3416. I will probably finally have a chance to clear the DVR before the Fall season, so I can get it replaced. I wonder if I should wait for the DCX-3416(?) or not? I can try again to clear the DVR in December, but not as likely as it will be soon. I also wonder about reliability, as the 6412 has been very good. Therefore, I am reluctant to trade it in, but eventually I will.

ETA on the DCX was announced as Q3, is that still true? Regardless, what is your best guess on the month? I wonder when Comcast will roll them out?

I have a DCT-6412 PII (with DVI) for 3.75 yrs. now. I would like the increased storage, faster CPU, and HDMI of the DCH-3416. I will probably finally have a chance to clear the DVR before the Fall season, so I can get it replaced. I wonder if I should wait for the DCX-3416(?) or not? I can try again to clear the DVR in December, but not as likely as it will be soon. I also wonder about reliability, as the 6412 has been very good. Therefore, I am reluctant to trade it in, but eventually I will.

ETA on the DCX was announced as Q3, is that still true? Regardless, what is your best guess on the month? I wonder when Comcast will roll them out?

It does not cost anything to exchange, so exchange it now, and when the DCX comes out, get that then.

To anyone that has had both, did you find that the DCH-3416 was superior to the DCT-3416 III? I currently have the DCT-3416 III (HDMI), but I want to be able to switch from 720p to 1080i on the fly. I just don't know if it's worth the trouble of changing the box.

It does not cost anything to exchange, so exchange it now, and when the DCX comes out, get that then.
If you would have read my posted message carefully, I mention that I can only exchange DVRs when it is the right time of year, and I have time to clear the DVR (watch all of the recordings).:)

If you would have read my posted message carefully, I mention that I can only exchange DVRs when it is the right time of year, and I have time to clear the DVR (watch all of the recordings).:)

I'm in the same boat...

If the DCX is coming soon, then we might as well wait and swap our 6412p2's once, rather then jump to a dch, then jump yet again to a dcx.

I think it all depends on the time frame of the dcx. I also want to wait for I-Guide A25 to see if that speeds up the box a bit and improves reliably. On the other hand though, the DCH allows you to change the resolution on the fly with EFC code 00109, or the front panel button.

Decisions, decisions.... I would like to hear opinions on this as well.

2) MSOs will push for a software solution that will allow older boxes to handle the more advanced (and compressed) mpeg streamsI suspect that would be like the Comcast TiVo situation: Trying to crow-bar too much processing into a piece of hardware that cannot handle it without performance compromises. I believe your suspicions are true, so folks should be prepared for significant reduction in usability once DCH-generation boxes start having to handle advanced mpeg streams.

If the DCX is coming soon...There is no reason to believe that any specific head-end will be getting DCX-series boxes anytime soon.

On the other hand though, the DCH allows you to change the resolution on the fly with EFC code 00109, or the front panel button.
Yes, I just read that after I posted the question. Since I watch a lot of ABC, my viewing is fairly evenly split of 720p and 1080i, so this would be great for PQ. I just would like to hear about the possible negatives before switching.

There is no reason to believe that any specific head-end will be getting DCX-series boxes anytime soon.
I figured as much, since even when we hear these boxes will 'be here soon', it usually is quite a while. Do you have any idea as to when they will be rolled out anywhere? Of course, like you imply, not everyone get these boxes at once.

Sorry, no, I haven't heard anything about such a roll-out.

True, I don't ever think the word 'soon' should be associated with these type of products. Still no Panasonic box on the market yet either... When A25 rolls out (supposed to be next week), I'll evaluate the performance gains.

Well, I am on Comcast of Willow Grove (in Mont. Co.) , so I guess we will get A25 next week, as well. I am skeptical the software will be that much more efficient, to make this old box appreciably faster. But, it will take me at least as long to watch everything on the DVR, anyway.;)

I am just about sold, with 33% more storage and res. change on the fly. I guess I have to sift through the various threads for DCH-3416 info. Are there any outstanding issues to look out for, or just the usual quirks and defects, we have come to know and love about Motorola DVRs?:rolleyes::D

Sorry, no, I haven't heard anything about such a roll-out.

Do you have some special sources?

Knowledge is power.

Sorry, no, I haven't heard anything about such a roll-out.

I suspect that would be like the Comcast TiVo situation: Trying to crow-bar too much processing into a piece of hardware that cannot handle it without performance compromises. I believe your suspicions are true, so folks should be prepared for significant reduction in usability once DCH-generation boxes start having to handle advanced mpeg streams.

pretty much, of course TV-Guide/Gemstar is already doing this with A24 - the older DCT2000s have a bloated guide shoehorned in... something akin to trying to push windows XP on a 5 gig hard drive (sure it will fit, but you won't have room for a whole lot of extras!)

Everyone wants new equipment but no one wants to pay for it.

For now I think DCX is in the same boat as the BMC3012 - "Expect to see it availible in Q3*" (*Q3 of an undisclosed year!!!)

*****Though I think I might have found a new "theory"**********
We assume in marketing and PR speak that Q3 means the same as business speak - Third Quarter.
However, what if Q is actually a variable. So Q3 means Three times Q. But what is Q?

Most likely Q is "when you think it should be out" - so Q3 means - three times longer than when you think it should have launched!

*****Though I think I might have found a new "theory"**********
We assume in marketing and PR speak that Q3 means the same as business speak - Third Quarter.
However, what if Q is actually a variable. So Q3 means Three times Q. But what is Q?

Most likely Q is "when you think it should be out" - so Q3 means - three times longer than when you think it should have launched!

Ha!

Finally, something that makes sense around here! ;)

Do you mind if I use that theory too? It seems to make sense as to why nothing gets released 'on time'!

Do you mind if I use that theory too? It seems to make sense as to why nothing gets released 'on time'!

go right ahead! we'll call it the theory of launch-date relativity

My DCT-6412p2 froze again today. This time at 10:09am. Think it's time for a swap?

I certainly would....

Makes you wish the SWAP button did more than just swap tuners.

My DCT-6412p2 froze again today. This time at 10:09am. Think it's time for a swap?

It's kind odd and wierd - most the bugs I've seen in this platform seem to be pretty universal - at least between DCT 6416s and DCH 6416s (which are the only two I am able to get my hands on)

I've had some that keep pausing and freezing, others that seem to get the recording glitches more than others... a power cycle fixes the glitches, but you and I both know no one wants to spend all their time power cycling their box.

Yet other boxes work great... even at the same series and revision.

if you've had it with power-cycling, give it a swap out... but it's a gamble - there's no guarentee you'll get a box that will work for you (I've even tracked boxes - I had a problem box I assigned to a co-worker and it worked great)

Beware of substituting a box for a new (working) box that has a really loud fan. There's no sleep to be had if you have it in the same room (unless you keep it disconnected from the electrical outlet).

I am having trouble with volume lock with my DCT6416-III For some reason I can't get the remote to use the AUX volume when in CBL mode. If I set it to use CBL, it controls volume on the receiver. If I set it to use TV, it uses the volume buttons to control the TV. If I set it to AUX, when I press the volume controls it flashes the "TV" light but nothing changes. I know the proper code is programmed for the AUX device.

Any ideas?

Beware of substituting a box for a new (working) box that has a really loud fan. There's no sleep to be had if you have it in the same room (unless you keep it disconnected from the electrical outlet).

We have a computer in the same room that has a pretty loud fan, plus the ceiling fan is always on high (that's pretty quiet though), but were use to the white noise. In fact in the bedroom I like to put a table fan on medium or high, plus have the ceiling fan on high just for the noise.

Our area will get A25 within the next 3 days or so. I'm willing to wait and see if the update fixes the stability issues. If it does, then were golden. If not, well I can get out there next week to swap it, but my schedules a little tight this week.

Today it's working. So we'll see. The freezes are random, so I wonder if its impeding hardware failure (power supply / hard drive / memory). Position's never changed so ventilation's never changed. The unit doesn't feel any hotter than it always has been, so I don't really think it's a heat issue. Perhaps a capacitor or something is starting to bulge and go slightly out of tolerance, creating a condition that forces the processor to halt. You never know... I'll keep you informed.

I am having trouble with volume lock with my DCT6416-III For some reason I can't get the remote to use the AUX volume when in CBL mode. If I set it to use CBL, it controls volume on the receiver. If I set it to use TV, it uses the volume buttons to control the TV. If I set it to AUX, when I press the volume controls it flashes the "TV" light but nothing changes. I know the proper code is programmed for the AUX device.

Any ideas?

Try the following:

Press & release 'Cable'
Press 'Setup' until the light blinks 2 times (not just once) then release
Press 9 9 3
Press 'Aux', light should blink 2 times to let you know it accepted code.

Now regardless of which mode you're in Cable/TV/AUX, the volume should be controlled by the AUX device.

Today it's working. So we'll see. The freezes are random, so I wonder if its impeding hardware failure (power supply / hard drive / memory). Position's never changed so ventilation's never changed. The unit doesn't feel any hotter than it always has been, so I don't really think it's a heat issue. Perhaps a capacitor or something is starting to bulge and go slightly out of tolerance, creating a condition that forces the processor to halt. You never know... I'll keep you informed.

Well in computer/technology/DVR terms, that DCT-6412p2 is a dinosaur. Doubt it would do much harm swapping it out. :D

Well in computer/technology/DVR terms, that DCT-6412p2 is a dinosaur. Doubt it would do much harm swapping it out. :D

Just curious, when did that model first come out? 2005 ish?

Try the following:

Press & release 'Cable'
Press 'Setup' until the light blinks 2 times (not just once) then release
Press 9 9 3
Press 'Aux', light should blink 2 times to let you know it accepted code.

Now regardless of which mode you're in Cable/TV/AUX, the volume should be controlled by the AUX device.

I don't see a "setup" button on my remote. It might be an older model....I can't find any pictures of it on the net. Maybe it was specific to Adelphia? Maybe I can head to the comcast office and see if they will swap it out for a newer one.

Just curious, when did that model first come out? 2005 ish?

Well I think the original single tuner DVR's (DCT6208?) first came out in '04, so yeah the first dual tuners were probably out in late '04/early '05, in the MA area at least. But even at just 3 or so years old think of the constant use these things get. Even if people just think of the recordings they make can be quite a bit, but you figure both tuners are constantly buffering also and a lot of people don't power them off (standby) so these boxes really never get a break. If you ask me those harddrives get a hell of a workout!

I don't see a "setup" button on my remote. It might be an older model....I can't find any pictures of it on the net. Maybe it was specific to Adelphia? Maybe I can head to the comcast office and see if they will swap it out for a newer one.

Not sure which remote Adelphia used to use. My bad, I just figured for some reason you had one of the silver Comcast remotes. Comcast areas have been using the silver remotes since a little before the DVR's came out. And although they're still silver, they're on the 4th generation of them.

Well in computer/technology/DVR terms, that DCT-6412p2 is a dinosaur.

Just curious, when did that model first come out? 2005 ish?

Well I think the original single tuner DVR's (DCT6208?) first came out in '04, so yeah the first dual tuners were probably out in late '04/early '05, in the MA area at least.
Here, the DCT-6208 was 6-04, they skipped the DCT-6412 p1, and the DCT-6412 p2 was 11-04. I remember calling the first day the 6412 was available, and I am still using it to this day! However, I am finally going to replace it with a DCH-3416; more storage, faster CPU, and resolution change with remote, reliable firmware at this point (I think). I wish I could go right to the DCX-3400, but Comcast said my area doesn't have info. on a release date yet.

Not sure which remote Adelphia used to use. My bad, I just figured for some reason you had one of the silver Comcast remotes. Comcast areas have been using the silver remotes since a little before the DVR's came out. And although they're still silver, they're on the 4th generation of them.

I got the new comcast remote and things are working great. Only prob is I can't change inputs on my HT-CT100 using the comcast remote. :( (couldn't do it with the adelphia remote either)

I got the new comcast remote and things are working great. Only prob is I can't change inputs on my HT-CT100 using the comcast remote. :( (couldn't do it with the adelphia remote either)

Two things to try.

First is you can try pressing the 'AUX' button and then the TV/VCR/Input button toward the bottom left of the remote, this will sometimes toggle through inputs.

If the above doesn't work you can try unlocking the channel control on the remote following the instructions in this wiki link (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Programming_the_Remote#Channel_Control_Lock).

Word of caution though, once the remote is unlocked it's easy for someone to inadvertently change input or channel of the TV or receiver (it is no longer locked to just work the cable box). You must be more careful than usual about making sure the 'Cable' button is normally selected when trying to work the cable box. In your case though you can try unlocking remote, pressing the 'AUX' button then trying some of the channel # or up/down buttons, on many receivers these will now change inputs. No guarantees, but worth a try.

On our channel 800 of Charter, an inactive channel is showing up that is labeled as "HDMEV". Any idea what that is going to be?

On our channel 800 of Charter, an inactive channel is showing up that is labeled as "HDMEV". Any idea what that is going to be?

It's the HD special event PPV channel. Haven't seen anything show up on ours yet either, but supposedly it is operational.