Hey Umatter,
I just got charter here in Duncanville, TX 75137 and was curious if I could request Versus HD (soon to be NBC sports)? We get analog but my wife watch's the PBR and I watch hockey a lot on this channel.

Thanks, Vance

Please help ;)

Abby,

Appreciate the fast reply here, but I've already tried 4 different techs, none of which were helpful.

I'm looking for some other info from others who may be experiencing the same problem or have an educated guess as to what may be happening (and the root cause of the issue, e.g. Charter, the TV, or ESPN).

Thanks.

You don't list what kind of STB you are using, is it a Charter supplied DVR, TiVo, Cable Card tuner? That can also have an effect. I have been watching ESPN on Charter (central MN) all night and have seen no issues and have no idea as to what could be happening. Also, I wouldn't be so quick to turn down Umatter2Charter's help. I generally find that they are very knowledgeable and qualified to help out, even more so that some of Charter's own physical techs, and much more helpful than the phone techs.

You don't list what kind of STB you are using, is it a Charter supplied DVR, TiVo, Cable Card tuner? That can also have an effect. I have been watching ESPN on Charter (central MN) all night and have seen no issues and have no idea as to what could be happening. Also, I wouldn't be so quick to turn down Umatter2Charter's help. I generally find that they are very knowledgeable and qualified to help out, even more so that some of Charter's own physical techs, and much more helpful than the phone techs.

Charter Supplied DVR, Scientific American.
My issue doesn't seem to happen to anyone else, besides me--which makes it strange. Best way to describe it is what I wrote above... I am thinking at least someone out there may have an idea as to what is happening or what it may be.

Umatter2Charter... isn't this individual just like someone I would call at Charter? I don't see how they would have any other info other than what Charter has already told me either over the phone or through their techs. Maybe I don't understand what Umatter2Charter's relationship is to Charter, I thought they were just like someone I'd contact over the phone?

Charter Supplied DVR, Scientific American.
My issue doesn't seem to happen to anyone else, besides me--which makes it strange. Best way to describe it is what I wrote above... I am thinking at least someone out there may have an idea as to what is happening or what it may be.

Umatter2Charter... isn't this individual just like someone I would call at Charter? I don't see how they would have any other info other than what Charter has already told me either over the phone or through their techs. Maybe I don't understand what Umatter2Charter's relationship is to Charter, I thought they were just like someone I'd contact over the phone?

Just a few more questions. Sorry, just trying to get a full picture.
-Did the problem occur when you had it hooked up to the previous TV?
-Have you tried moving the box to a different TV to see if the problem still happens?
-Does it occur on the standard definition version of ESPN?
-Has Charter tried switching out boxes to see if that fixes the problem?

As far as Umatter. They are Charter employees. I don't know how to put it about them being different than phone techs. It's just that in my experience, the phone techs don't seem to have the wherewithal to get the job done right, I would tend to get reps that I couldn't understand or tried to explain a problem to several times but I couldn't get the point across to them. Whenever I deal with Umatter, they always follow through, and always follow up when they say they will, unlike most phone reps. Also, you don't have to worry about being transferred to different agents a billion different time in one call.

The vast majority of people you can reach on the phone at any support call center are either new or too stupid to do anything better. Good people either get promoted, or quit and go work somewhere less soul-crushing. Electronic/social media teams, like the one that staffs Umatter2Charter, are one place where the good people get promoted. In other words, just because whatever clown you talked to on the phone couldn't do anything for you, doesn't mean that Umatter2Charter can't.

At a guess, something is causing your box to drop its output from 720p or 1080i to 480i. If the box has options for the output format, trying fixing it at 720p or 1080i, whichever looks better on your TV.

Sounds like you might be on the same system as me. Back when I had Charter I had occasional issues with ESPN as well.

I display all my channels in their native signal. Every now and again ESPN (720p) would flicker and drop sound every few seconds for a split second, then fix itself. I had no problems with WNYW (720p as well) or any of the 1080i channels. If I forced DVR to only display in 1080i, the problem went away.

What format is the DVR displaying ESPN in now, 720p or 1080i? Try switching it in the advanced wizard to force the other resolution. If by chance it does, after a few days you should try reverting everything to your preferred settings since in my experience the issue was temporary.

Just a few more questions. Sorry, just trying to get a full picture.
-Did the problem occur when you had it hooked up to the previous TV?
-Have you tried moving the box to a different TV to see if the problem still happens?
-Does it occur on the standard definition version of ESPN?
-Has Charter tried switching out boxes to see if that fixes the problem?

As far as Umatter. They are Charter employees. I don't know how to put it about them being different than phone techs. It's just that in my experience, the phone techs don't seem to have the wherewithal to get the job done right, I would tend to get reps that I couldn't understand or tried to explain a problem to several times but I couldn't get the point across to them. Whenever I deal with Umatter, they always follow through, and always follow up when they say they will, unlike most phone reps. Also, you don't have to worry about being transferred to different agents a billion different time in one call.

No need to apologize, I want to give as much detail as possible.

-Did the problem occur when you had it hooked up to the previous TV?
Answer: Previous TV was standard definition only. So no... no previous issue.
-Have you tried moving the box to a different TV to see if the problem still happens?
Answer: Thought of this the other day and will try this soon and let you know, good idea, thanks
-Does it occur on the standard definition version of ESPN?
Answer: No
-Has Charter tried switching out boxes to see if that fixes the problem?
Answer: This is my 4th box.

As far as UMatter, I just know without SEEING the issue it's hard for anyone to really even know what is happening, as it's very strange. 4 different reps have been here to SEE the issue, and were clueless, so... but I'll take your advice and we'll see.

The vast majority of people you can reach on the phone at any support call center are either new or too stupid to do anything better. Good people either get promoted, or quit and go work somewhere less soul-crushing. Electronic/social media teams, like the one that staffs Umatter2Charter, are one place where the good people get promoted. In other words, just because whatever clown you talked to on the phone couldn't do anything for you, doesn't mean that Umatter2Charter can't.

At a guess, something is causing your box to drop its output from 720p or 1080i to 480i. If the box has options for the output format, trying fixing it at 720p or 1080i, whichever looks better on your TV.

Yes, it seems like it has something to do with the resolution changing midstream, but I can't be certain about this, nor do I know the cause. The box has output format options, and I've tried leaving it at 1080i only, leaving it at 720p only, and leaving it at 1080i + 720p only, all which don't help.

Topics merged.

Sounds like you might be on the same system as me. Back when I had Charter I had occasional issues with ESPN as well.

I display all my channels in their native signal. Every now and again ESPN (720p) would flicker and drop sound every few seconds for a split second, then fix itself. I had no problems with WNYW (720p as well) or any of the 1080i channels. If I forced DVR to only display in 1080i, the problem went away.

What format is the DVR displaying ESPN in now, 720p or 1080i? Try switching it in the advanced wizard to force the other resolution. If by chance it does, after a few days you should try reverting everything to your preferred settings since in my experience the issue was temporary.

Unfortunately the issue you describe is not the same as mine. Mine is not a split second audio drop. Mine is not really even an audio issue. The audible noise it (sometimes) makes is a PRECURSOR to knowing the VIDEO issue is about to occur. Sometimes the audible noise isn't even there though, and it just BLIPS and BAM the video is all F'ed up. Mine also isn't for a 'few seconds,' when it happens it stays fixated at SHIAT visual resolution for anywhere from 1-5 minutes, then magically reverts back to normal (correct looking) quality. As noted above I've "forced" my DVR box to display only in 1080i, and that doesn't fix the issue. I've forced it to display in 720p, that doesn't fix the issue. I've combined both 720 + 1080 to have the output format "forced" there, doesn't work.

By the way, no issue with ESPN 2... nor any of the other stations that broadcast in 720p (ABC, Disney, etc). ONLY issue is on ESPN... (scratches head)

We've gotten the notice that the weather radar on 7.3 will be replaced on Jan 1 to CBS. Which is channel 135 in my area on Charter. But WBBJ is also adding Me-TV to a new subchannel 7.4. Will charter be carrying that subchannel?

By the way......... (scratches head)

What happens on your other TV's while this phenomenon is going on with the new LG?

What happens on your other TV's while this phenomenon is going on with the new LG?

All other TV's are Standard Def... I'm gonna try hooking up a different HD TV (borrow one from a friend) and see what happens hopefully sometime today.

All other TV's are Standard Def... I'm gonna try hooking up a different HD TV (borrow one from a friend) and see what happens hopefully sometime today.

Hi lg47lw5600,

If you're still seeing the issue on on a different HD TV and/or change your mind about our offer, we're still here and will do anything we can to help you out. Just PM us your info.

Thanks again,
Abby

All other TV's are Standard Def... I'm gonna try hooking up a different HD TV (borrow one from a friend) and see what happens hopefully sometime today.
I have the same problem. 2 different hd tvs with hd boxes. Tech guy said my signal was too strong so he added a splitter outside to drop the signal. Seemed to work bit still have minor issues, mainly sound drop. It happens on the hd and sd espn and espn 2 channel. May happen on other channels that I'm not aware of.

I have the same problem. 2 different hd tvs with hd boxes. Tech guy said my signal was too strong so he added a splitter outside to drop the signal. Seemed to work bit still have minor issues, mainly sound drop. It happens on the hd and sd espn and espn 2 channel. May happen on other channels that I'm not aware of.

Sorry to see the trouble. We'd be happy to check that our for you. Please send us a PM with the name, address, and/or phone number associated with the account.

Thanks,
Abby

I have recently noticed changes to the cable lines in the 75165 zip code in which nodes are being replaced is this system being enhanched to include new features such as an expanded lineup at a to be determined date. I assume the work that I have seen being done is why Fort Worth proper is not getting more HD channels yet? Is charter adding more capacity to all of the systems in the Fort Worth region that are bandwidth starved? I am not asking about channel adds but instead is the 75165 zip code getting a system upgrade so that in the future there can be new features such as DOCSIS 3.0, HDTV channels, VOD and more digital channels and possibly SDV?

Hey Umatter2Charter you've answered TWO questions yesterday that were posted AFTER mine and yet did not respond to my question. Do I not matter to Charter?

Hey Umatter2Charter you've answered TWO questions yesterday that were posted AFTER mine and yet did not respond to my question. Do I not matter to Charter?

Good morning,

We're awaiting a response from local marketing on your question. Thanks for your patience.

George

I have recently noticed changes to the cable lines in the 75165 zip code in which nodes are being replaced is this system being enhanched to include new features such as an expanded lineup at a to be determined date. I assume the work that I have seen being done is why Fort Worth proper is not getting more HD channels yet? Is charter adding more capacity to all of the systems in the Fort Worth region that are bandwidth starved? I am not asking about channel adds but instead is the 75165 zip code getting a system upgrade so that in the future there can be new features such as DOCSIS 3.0, HDTV channels, VOD and more digital channels and possibly SDV?

Good morning,

Unfortunately nothing has changed in the weeks since your last inquiry. http://www.avsforum.com/avs-vb/showthread.php?p=21292759#post21292759

My SA 8300HDC has recently been having problems when I try to pause live tv. When I press the pause button, the image stops and the screen goes black, but when I attempt to resume playback, nothing happens. The only way I can get things back working is to change the channel and change back, which obviously defeats the point of pausing in the first place. I haven't experienced this problem when viewing recorded material - only live tv. Anyone ever experience this problem, and am I going to need a new box?

Apparently Motorola had designed the DCH6416 to allow the connection of an external hard drive to allow expansion of capacity ( see http://www.motorola.com/staticfiles/Video-Solutions/_Documents/User_guides/Static_files/Motorola%20DVR%20Set-top%20External%20Storage%20User%20Guide.pdf ). When I tried to do this via the esata port, the drive powered up, but the 6416 did not appear to recognize it. Does Charter disable this feature? If so, why?

My SA 8300HDC has recently been having problems when I try to pause live tv. When I press the pause button, the image stops and the screen goes black, but when I attempt to resume playback, nothing happens. The only way I can get things back working is to change the channel and change back, which obviously defeats the point of pausing in the first place. I haven't experienced this problem when viewing recorded material - only live tv. Anyone ever experience this problem, and am I going to need a new box?

I am sorry to hear that the 8300 is acting up. One question, have you tried power cycling it? That will normally fix a lot of feature issues such as the one that is acting up.

If it doesn't work let me know, and send a PM so I can investigate for you.

Thanks,

Jeremy

I would like to publicly compliment the installers that visited my home today. They were very polite, and even put on surgical boots over their shoes before coming in. Great job!

Apparently Motorola had designed the DCH6416 to allow the connection of an external hard drive to allow expansion of capacity ( see http://www.motorola.com/staticfiles/Video-Solutions/_Documents/User_guides/Static_files/Motorola%20DVR%20Set-top%20External%20Storage%20User%20Guide.pdf ). When I tried to do this via the esata port, the drive powered up, but the 6416 did not appear to recognize it. Does Charter disable this feature? If so, why?

Good afternoon,

I know that we are currently working on a firmware push to unlock the eSATA ports on the Moto boxes. I am going to reach out to see when that is going to be happening for you.

Thanks,

Jeremy

Hey Umatter nevermind about my question.

http://www.avsforum.com/avs-vb/showthread.php?p=21412590#post21412590

Appearantly WBBJ is putting both CBS and Me-TV on the same subchannel not seperate subschannels.

Hey Umatter nevermind about my question.

http://www.avsforum.com/avs-vb/showthread.php?p=21412590#post21412590

Appearantly WBBJ is putting both CBS and Me-TV on the same subchannel not seperate subschannels.

Glad you were able to figure it out! I will let George know that everything is good. If you ever need help in the future please let us know!

Thanks, and have a great new year!

Jeremy

I am sorry to hear that the 8300 is acting up. One question, have you tried power cycling it? That will normally fix a lot of feature issues such as the one that is acting up.

If it doesn't work let me know, and send a PM so I can investigate for you.

Thanks,

Jeremy

So far, a power cycle seems to have worked. Thanks

Umatter:
Can I also request NHL Network HD and CBS Sports Network HD for the Duluth, MN area - 55812. I currently don't subscribe to the sports tier, but I would if those HD channels were added. I'm sorry for multiple requests in the same week, but I am home for the holidays in a Comcast area (Coon Rapids, MN) and it has become very apparent how far Charter lags behind in HD channels, even after their recent additions.
Thanks,
Dan

So far, a power cycle seems to have worked. Thanks

Good to hear it! If you have any other trouble please let us know.

Thanks,

Jeremy

Apparently Motorola had designed the DCH6416 to allow the connection of an external hard drive to allow expansion of capacity ( see http://www.motorola.com/staticfiles/Video-Solutions/_Documents/User_guides/Static_files/Motorola%20DVR%20Set-top%20External%20Storage%20User%20Guide.pdf ). When I tried to do this via the esata port, the drive powered up, but the 6416 did not appear to recognize it. Does Charter disable this feature? If so, why?

I talked with a few people, and we are still working on getting the eSATA ports opened up. Sadly I cannot give an ETA at this time, but we hope to have them open soon. If I hear any confirmation, or timeframe I will be sure to post it here.

Thanks,

Jeremy

Hi Everyone!!

I wanted to shed some light on this, as (crossing fingers) I believe the issue has been resolved. The previous box I was using (and I tried 3 of them) was Scientific American, NON DVR. On my 5th tech visit, he called into his Lead Tech and the Lead Tech had ONE documented case of what I described below.

That particular case had been resolved when they switched the Non-DVR box to a DVR Box. So, I was given a DVR Scientific American Box and so far so good... No ESPN Issues.

I wanted to document this for anyone else out there who may have this issue with just this ONE CHANNEL. If you have blurry ESPN with motion blur and choppiness and some weird audio "zap" then preludes this, you have my issue. Get a DVR cable box or simply try out a few DIFFERENT BRANDS of boxes and hopefully that works.

UMatter2Charter, you may want to pass this knowledge on to the higher ups there at Charter. I just want to get that knowledge out to others, cause this was incredibly frustrating for me.

Goodluck everyone!

To start, my specs:

TV: Brand new LG47lw5600 - just google for specs if needed.

Cable Service: Charter Communications (NY/CT area)

**Issue**

Just bought this TV, love it... all except for ONE channel. I have my suspicions as to the cause, but I came here looking for an AUTHORITY on the matter, and I know a bunch of you out there know this stuff like the back of your hand, so here goes...

All other channels seem to work fine, PQ is great. However, when watching ESPN, something horrific happens... The PQ will be fine, but then all the sudden BAM, I can HEAR an audible noise and as the noise occurs (think small electrical surge sound) the PQ goes to ****. It basically then looks like a highly compressed feed and there is a lot of freezing and machine/robot like movements... The bottom "ticker" on ESPN also then is shaking ever so slightly up and down. It seems to happen only during ESPN shows (vs. commercials) and specifically when there is a lot of motion (like it's very very noticeable during a football game). This comes and goes... PQ will be fine for 10 min, BAM noise happens, PQ quality bad for 2 minutes, then back to normal, repeat cycle. I've looked around online, and have NO IDEA what the hell is going on.

I really, really, really would appreciate some feedback here from the AUTHORITIES on this matter. Is it TV related, Charter related, ESPN related, combo of some sort, etc... the more detail the better. It is incredibly annoying. 4 techs came so far, NONE have ever seen anything like this, and they are all perplexed that it happens on only ONE station.

Thanks so much to anyone who has ANY information!!!!! I will be back to answer any questions you may have about this or provide more info. I want to know the root cause once and for all. Charter techs are CLUELESS, and I know there are people on here who know a zillion times more than these techs.

THANKS!

Umatter:
Can I also request NHL Network HD and CBS Sports Network HD for the Duluth, MN area - 55812. I currently don't subscribe to the sports tier, but I would if those HD channels were added. I'm sorry for multiple requests in the same week, but I am home for the holidays in a Comcast area (Coon Rapids, MN) and it has become very apparent how far Charter lags behind in HD channels, even after their recent additions.
Thanks,
Dan

Thanks for your new requests. We have submitted these for consideration as well.

George

Good afternoon,

I know that we are currently working on a firmware push to unlock the eSATA ports on the Moto boxes. I am going to reach out to see when that is going to be happening for you.

Thanks,

Jeremy

Would you please check on when this is expected to be available in Smyrna, GA (30080)?

Would you please check on when this is expected to be available in Smyrna, GA (30080)?

Hi Blue,

GA/AL is part of a test market for the firmware, so the eSATA port should be active for you. We are still working on getting the eSATA ports opened up everywhere else, but we cannot provide an ETA at this time. If we receive confirmation or ETA for other markets we will be sure to post any updates here.

Please let us know if you have any other questions!

Thanks, Abby

I would like to request CBS sports network HD here in Duncanville, TX 75137.
We found out the PBR is on this network a lot this year and it would make my wife happy.

Thanks

Thanks for the update, but I really don't understand why you would remove functionality from a box that already exists. Seems kid of silly to me.

I talked with a few people, and we are still working on getting the eSATA ports opened up. Sadly I cannot give an ETA at this time, but we hope to have them open soon. If I hear any confirmation, or timeframe I will be sure to post it here.

Thanks,

Jeremy

Thanks for the update, but I really don't understand why you would remove functionality from a box that already exists. Seems kid of silly to me.

that you be something you would want to ask motorola as the cable co don't control what firmware is published. I think the firmware that unlocks the eSATA on DCX3400s is 24.07 as it lists two hard drive info pages in the diagnostics menu.

Hi Everyone!!

I wanted to shed some light on this, as (crossing fingers) I believe the issue has been resolved. The previous box I was using (and I tried 3 of them) was Scientific American, NON DVR. On my 5th tech visit, he called into his Lead Tech and the Lead Tech had ONE documented case of what I described below.

That particular case had been resolved when they switched the Non-DVR box to a DVR Box. So, I was given a DVR Scientific American Box and so far so good... No ESPN Issues.

I wanted to document this for anyone else out there who may have this issue with just this ONE CHANNEL. If you have blurry ESPN with motion blur and choppiness and some weird audio "zap" then preludes this, you have my issue. Get a DVR cable box or simply try out a few DIFFERENT BRANDS of boxes and hopefully that works.

UMatter2Charter, you may want to pass this knowledge on to the higher ups there at Charter. I just want to get that knowledge out to others, cause this was incredibly frustrating for me.

Goodluck everyone!

Glad to hear your problem was resolved. As noted, the Umatter2Charter resource can be very helpful in this type of situation.

Hi Blue,

GA/AL is part of a test market for the firmware, so the eSATA port should be active for you. We are still working on getting the eSATA ports opened up everywhere else, but we cannot provide an ETA at this time. If we receive confirmation or ETA for other markets we will be sure to post any updates here.

Please let us know if you have any other questions!

Thanks, Abby

Is there a list of compatible external drives?

Is there a list of compatible external drives?

We do not have a specific list of compatible external drives, however, I would make sure it is a "DVR certified" external hard drive and should be good to go.

-Abby

I would like to request CBS sports network HD here in Duncanville, TX 75137.
We found out the PBR is on this network a lot this year and it would make my wife happy.

Thanks

Good morning,

I have submitted your request for CBS Sports HD. If you have any other questions or concerns please let us know.

Thanks,

Jeremy

Where did you get that information? I have to disagree. AFAIK, the Cable companies DO decide what custom firmware go on their boxes. The DCH6416 from the manufacturer does have the ability to add an external hard drive. It is not listed as a "future" functionality of the box.

that you be something you would want to ask motorola as the cable co don't control what firmware is published. I think the firmware that unlocks the eSATA on DCX3400s is 24.07 as it lists two hard drive info pages in the diagnostics menu.

Where did you get that information? I have to disagree. AFAIK, the Cable companies DO decide what custom firmware go on their boxes. The DCH6416 from the manufacturer does have the ability to add an external hard drive. It is not listed as a "future" functionality of the box.

To give some insight into this matter we do have control over what firmware we add. When we first get equipment from a manufactorer we have the ability to request specific functionalities to be opened up. This process can take time, and if it is something that is not possible on our network we may keep the functionality locked until our network can support the functionality.

In regards to the eSATA concern there is not much information I can provide to the why it was locked down, but we are working on getting the functionality built into the moto boxes. I am sorry for the trouble and frustrations that this has caused you, and we appreciate your patience while we continue to work on these upgrades.

Thanks,

Jeremy

Umatter:
Fox Sports North has recently added FSN + for when they have two events showing at the same time. The problem is that charter doesn't carry the HD version of this channel. FSN is one of the only reasons i subscribe to cable. I enjoy watching the Wild games and when they are on FSN + I can't watch them in HD. Please add the HD version of this channel. I have already contacted the channel itself. Here is some information on the channel itself and the other providers that have it - notice that many other providers offer it in HD.
http://www.foxsportsnorth.com/pages/fsnorth_plus/
Thanks,
Dan

Glad to hear your problem was resolved. As noted, the Umatter2Charter resource can be very helpful in this type of situation.

UMatter2Charter had nothing to do with how this issue was resolved.

I was passing on how this was resolved for anyone else who may run into this issue, and for UMatter2Charter to log on his/their end, for any potential future occurrences with other customers.

I'd second this request !

Umatter:
Fox Sports North has recently added FSN + for when they have two events showing at the same time. The problem is that charter doesn't carry the HD version of this channel. FSN is one of the only reasons i subscribe to cable. I enjoy watching the Wild games and when they are on FSN + I can't watch them in HD. Please add the HD version of this channel. I have already contacted the channel itself. Here is some information on the channel itself and the other providers that have it - notice that many other providers offer it in HD.
http://www.foxsportsnorth.com/pages/fsnorth_plus/
Thanks,
Dan

Hi ibelievein93x & forumreader, we have submitted your requests and appreciate the feedback. Is there anything else we can help with?

-Abby

Umatter:
Fox Sports North has recently added FSN + for when they have two events showing at the same time. The problem is that charter doesn't carry the HD version of this channel. FSN is one of the only reasons i subscribe to cable. I enjoy watching the Wild games and when they are on FSN + I can't watch them in HD. Please add the HD version of this channel. I have already contacted the channel itself. Here is some information on the channel itself and the other providers that have it - notice that many other providers offer it in HD.
http://www.foxsportsnorth.com/pages/fsnorth_plus/
Thanks,
Dan

I also contacted FSN via Facebook and I was told that FSN+ HD feed is being offered to the cable companies at no additional cost above the cost of carrying FSN+. But it seems Charter doesn't want to actually carry the full channel.

I also contacted FSN via Facebook and I was told that FSN+ HD feed is being offered to the cable companies at no additional cost above the cost of carrying FSN+. But it seems Charter doesn't want to actually carry the full channel.

It's not just costs, it's also availability of channel space.

It's not just costs, it's also availability of channel space.

Unfortunately, that's not a totally viable excuse in my area anymore for Charter. We were just switched over to SDV to free up bandwidth for more channels (we just had an addition of 23 HD channels in December.

I also contacted FSN via Facebook and I was told that FSN+ HD feed is being offered to the cable companies at no additional cost above the cost of carrying FSN+. But it seems Charter doesn't want to actually carry the full channel.

Yeah, I contacted them via email and got the same response. It's funny how Comcast, Directv and Dish are always quick to add these types of things, but Charter drags it's feet. Even when there is no extra cost to them. Maybe I need to change providers.

Unfortunately, that's not a totally viable excuse in my area anymore for Charter. We were just switched over to SDV to free up bandwidth for more channels (we just had an addition of 23 HD channels in December.

Were in a SDV area and all we got was MTV-HD and CNBC-HD. 23 additional HD channels. We barely have 23 TOTAL.

Were in a SDV area and all we got was MTV-HD and CNBC-HD. 23 additional HD channels. We barely have 23 TOTAL.

BCF, exactly the same thing here. The first thing they did here after SDV was install Docsis 3 and know they are still working out there bugs. Meanwhile I got 40-50 less HD channels then majority of the charter markets.

Hi ibelievein93x/forumreader/paulinmn,

I also checked with local marketing on your request for FSN+ HD, but sadly there are no plans at this time to add the channel in HD. I have personally made sure that your direct feedback has been passed along and it's on our request list for furture consideration.

Thanks again,
Abby

BCF, exactly the same thing here. The first thing they did here after SDV was install Docsis 3 and know they are still working out there bugs. Meanwhile I got 40-50 less HD channels then majority of the charter markets.

Dont feel bad I'm in the same boat and the surrounding areas Ft. Worth and Denton seems to have quiet a few more channels that we would definately watch. We would get the sports pac for a couple of channels that me and my wife want to watch. One of the guys told me in a couple of months they were planning on going all digital, sdv I assume. I'm in the 75137 area.

Umatter:
Glad to see Charter has worked a deal with Turner to provide access to live streaming on the CNN iPad app. However, I am at a loss to get access with my Charter "ID and Password.". What exactly are they looking for?

I also contacted FSN via Facebook and I was told that FSN+ HD feed is being offered to the cable companies at no additional cost above the cost of carrying FSN+. But it seems Charter doesn't want to actually carry the full channel.

Yikes, what a joke. I only pay Charter $235 a month, why would I expect them to add a channel in HD that the company offers at no additional charge, right?

Yikes, what a joke. I only pay Charter $235 a month, why would I expect them to add a channel in HD that the company offers at no additional charge, right?

I really don't fully understand the situation either and have some questions about the whole situation. Does FSN charge for the FSN+ feed? Or is it included with their deal for FSN? If it doesn't, then what is holding Charter back? Also, are they already receiving the full time FSN+ feed? They are passing along the games which seems like they do recieve the full time feed and just don't want to send it along to their customers?

Now that the new year is upon us...does Charter plan any new HD releases for zip 01550? I'd really like to see MSNBC HD, CNN HN HD, FBN HD, HD Net, HD Net movies, Epix HD, and most importantly, the NHL network in HD! Do you think we'll have NFL Red Zone HD for next season? More HD is better...

Also...any idea when Tivo will be in this area? Thanks...

Just PM'd Umatter2Charter my contact info.

My issue is the two MTR700 Tunning Adaptors I just picked up both have the old firmware 1.27 and I can't use all three tuners in my DVR's.

After quick search online I found the MTR700 needed firmware 1.32 or higher (current version is 1.37). I tried customer support we went through all the normal stuff. When they couldn't figure it out they ended up saying it wasn't compatible and the buffer on the TA doesn't allow more than 2 tuners then they said even if it did the cablecard only allows 2 tuners. Major trainning required there.

I was very calm through the whole process and explained the specs for both the M-cards & the MTR700 allowed at least 4 tuners and I thought 6. All I needed was the updated firmware - they had no answers.

No joy, I am hoping you can help!

Just PM'd Umatter2Charter my contact info.

My issue is the two MTR700 Tunning Adaptors I just picked up both have the old firmware 1.27 and I can't use all three tuners in my DVR's.

After quick search online I found I needed 1.32 or higher, I tried customer support we went through all the normal stuff. When they couldn't figure it out they ended up saying it wasn't compatible and the buffer on the TA doesn't allow more than 2 tuners then they said even if it did the cablecard only allows 2 tuners. Major trainning required there.

I was very calm through the whole process and explained the specs for both the M-cards & the MTR700 allowed at least 4 tuners and I thought 6. All I needed was the updated firmware - they had no answers.

No joy, I am hoping you can help!

They will absolutely be able to fix that for you. They did for me a few months back when I picked up a couple of TA's to go with my 2 Ceton infinitv4's.

In the Covington, LA area, Charter is moving to the SDV / Tuning adapter setup later this month. I'm using an M-Card with a Ceton InfiniTV4 which effectively gives me 4 tuners in a Windows 7 Media Center whole-home DVR. I just spoke with the Charter customer service guy (at the 800 number, not local) and he stated that the tuning adapters each support 2 tuners.

Can anyone confirm this? My cable goes directly into my InfiniTV4 card and is split thereon for the four tuners. How would I go about splitting the incoming cable to send it to the two tuning adapters and then into the InfiniTV4? If the tuning adapter is truly limited to supporting two tuners, I'm screwed.

I'm assuming this would be the same problem for a 3 or 4-tuner TiVo.

Progress $@#$!

In the Covington, LA area, Charter is moving to the SDV / Tuning adapter setup later this month. I'm using an M-Card with a Ceton InfiniTV4 which effectively gives me 4 tuners in a Windows 7 Media Center whole-home DVR. I just spoke with the Charter customer service guy (at the 800 number, not local) and he stated that the tuning adapters each support 2 tuners.

Can anyone confirm this? My cable goes directly into my InfiniTV4 card and is split thereon for the four tuners. How would I go about splitting the incoming cable to send it to the two tuning adapters and then into the InfiniTV4? If the tuning adapter is truly limited to supporting two tuners, I'm screwed.

I'm assuming this would be the same problem for a 3 or 4-tuner TiVo.

Progress $@#$!

As with my post directly above. The Motorola TAs will support up to 6 streams, as long as they have the latest firmware update. I currently have 2 infinitv4's in my HTPC and have 2 Motorola TAs hooked up aswell to handle the 8 streams I am able to record.

In the Covington, LA area, Charter is moving to the SDV / Tuning adapter setup later this month. I'm using an M-Card with a Ceton InfiniTV4 which effectively gives me 4 tuners in a Windows 7 Media Center whole-home DVR. I just spoke with the Charter customer service guy (at the 800 number, not local) and he stated that the tuning adapters each support 2 tuners.

Can anyone confirm this? My cable goes directly into my InfiniTV4 card and is split thereon for the four tuners. How would I go about splitting the incoming cable to send it to the two tuning adapters and then into the InfiniTV4? If the tuning adapter is truly limited to supporting two tuners, I'm screwed.

I'm assuming this would be the same problem for a 3 or 4-tuner TiVo.

Progress $@#$!

txx -

I'm in Covington also. Got the same letter as you about 2 weeks ago. I picked up 4 MTR700's from Charter in Hammond last week. These are "supposed" to support 4 tuners if they have the proper firmware revision. My (new) Tivo's are 2-tuner models though, and I haven't hooked up the Tuning Adapters yet anyway. I was going to PM you, but you must not have that capability enabled?

Umatter:
Glad to see Charter has worked a deal with Turner to provide access to live streaming on the CNN iPad app. However, I am at a loss to get access with my Charter "ID and Password.". What exactly are they looking for?

In most cases this would be the user name and password associated with a charter.net email account.

If that doesn't work let me know and I can look into it for you.

Thanks,

Jeremy

Just PM'd Umatter2Charter my contact info.

My issue is the two MTR700 Tunning Adaptors I just picked up both have the old firmware 1.27 and I can't use all three tuners in my DVR's.

After quick search online I found the MTR700 needed firmware 1.32 or higher (current version is 1.37). I tried customer support we went through all the normal stuff. When they couldn't figure it out they ended up saying it wasn't compatible and the buffer on the TA doesn't allow more than 2 tuners then they said even if it did the cablecard only allows 2 tuners. Major trainning required there.

I was very calm through the whole process and explained the specs for both the M-cards & the MTR700 allowed at least 4 tuners and I thought 6. All I needed was the updated firmware - they had no answers.

No joy, I am hoping you can help!

Good afternoon,

I sent you a response regarding the Tuning adapters, and sent an escalation to our engineers to have the firmware pushed for you to allow the additional tuners.

Thanks,

Jeremy

We can certainly look into this for you. It all depends on what TA you have and whether or not it will allow for over 2 tuners. Can you send us a PM with some account information so I can investigate for you?

Thanks,

Jeremy

In the Covington, LA area, Charter is moving to the SDV / Tuning adapter setup later this month. I'm using an M-Card with a Ceton InfiniTV4 which effectively gives me 4 tuners in a Windows 7 Media Center whole-home DVR. I just spoke with the Charter customer service guy (at the 800 number, not local) and he stated that the tuning adapters each support 2 tuners.

Can anyone confirm this? My cable goes directly into my InfiniTV4 card and is split thereon for the four tuners. How would I go about splitting the incoming cable to send it to the two tuning adapters and then into the InfiniTV4? If the tuning adapter is truly limited to supporting two tuners, I'm screwed.

I'm assuming this would be the same problem for a 3 or 4-tuner TiVo.

Progress $@#$!

Would like to request FSN+ HD for MN.

This has been bugging me for the longest. Maybe someone at Umatter2Charter can answer this for me: Why is QVC on channel 716 in my market (37160) not HD? I hardly watch the channel but my thing is why have the same channel twice using up bandwidth? In my market QVC is channel 14 and then turn to 716 for the exact same analog feed makes no sense. Either remove 716 or make it and actual HD channel.

There are many things to be excited about in 2012 including the addition of HD channels. We won't be able to post specific details until agreements and lineup changes are official, but your feedback is much appreciated.

-Abby

So its 2012 can we get an estimate of about how many new HD channels we should be getting and along what time frame?

Would like to request FSN+ HD for MN.

Thanks for your request! We have passed along your feedback to marketing. Is there anything else we can help with today?

-Abby

Hi nubreed,

I will be happy to check for upcoming HD additions, as well as see if we can do something with QVC. I will reply once I've heard back.

Thanks,
Abby

Would like to request FSN+ HD for MN.

Or, for those of us with Charter down here in southeastern MN we'd just like to get FSN+. Already missed two Wild games because we were overlooked!

Or, for those of us with Charter down here in southeastern MN we'd just like to get FSN+. Already missed two Wild games because we were overlooked!

I see that Jeremy has brought your concerns to marketing, and we have FSN+ in consideration for future additions in your area. If there's anything else we can help we always happy to hear from you.

Thanks,
Abby

I see that Jeremy has brought your concerns to marketing, and we have FSN+ in consideration for future additions in your area. If there's anything else we can help we always happy to hear from you.

Thanks,
Abby
according to the FSN web site FSN+ is available on Charter in Minnesota on channel 980. The missing wild games are there but all the other stuff is not, That is calle our local MInnsota sports channel

according to the FSN web site FSN+ is available on Charter in Minnesota on channel 980. The missing wild games are there but all the other stuff is not, That is calle our local MInnsota sports channel

Good morning,

What zip code are you located in? Certain areas are feed from Wisconsin headends.

George

This has been bugging me for the longest. Maybe someone at Umatter2Charter can answer this for me: Why is QVC on channel 716 in my market (37160) not HD? I hardly watch the channel but my thing is why have the same channel twice using up bandwidth? In my market QVC is channel 14 and then turn to 716 for the exact same analog feed makes no sense. Either remove 716 or make it and actual HD channel.

Good morning,


We are contractually obligated to have QVC positions adjacent to broadcasters to include the HD broadcasters. It was decided not to provide QVC in HD in order to provide other HD channels with a higher viewership and/or contractually obligated. Eventually, QVC on CH 716 will be replaced with an HD version. Timing has not been determined.

We're awaiting on some area equipment upgrades before we will have more information about additional HD channels.

George

This has been bugging me for the longest. Maybe someone at Umatter2Charter can answer this for me: Why is QVC on channel 716 in my market (37160) not HD? I hardly watch the channel but my thing is why have the same channel twice using up bandwidth? In my market QVC is channel 14 and then turn to 716 for the exact same analog feed makes no sense. Either remove 716 or make it and actual HD channel.

.... We're awaiting on some area equipment upgrades before we will have more information about additional HD channels.

Nubreed... Looks like you'll be getting SDV ;)

In the Covington, LA area, Charter is moving to the SDV / Tuning adapter setup later this month. I'm using an M-Card with a Ceton InfiniTV4 which effectively gives me 4 tuners in a Windows 7 Media Center whole-home DVR. I just spoke with the Charter customer service guy (at the 800 number, not local) and he stated that the tuning adapters each support 2 tuners.

Can anyone confirm this? My cable goes directly into my InfiniTV4 card and is split thereon for the four tuners. How would I go about splitting the incoming cable to send it to the two tuning adapters and then into the InfiniTV4? If the tuning adapter is truly limited to supporting two tuners, I'm screwed.

I'm assuming this would be the same problem for a 3 or 4-tuner TiVo.

Progress $@#$!


Were you able to get your card installed and working?

Thanks,

Dylan

Umatter:
Glad to see Charter has worked a deal with Turner to provide access to live streaming on the CNN iPad app. However, I am at a loss to get access with my Charter "ID and Password.". What exactly are they looking for?

Were you able to log in?

Thanks,

Dylan

Good morning,

What zip code are you located in? Certain areas are feed from Wisconsin headends.

George
I am in area code 56201 Thanks

I am in area code 56201 Thanks

I'm in Willmar too, FSN+ is located on channel 980, however it only shows programing when a Wild or T-Wolves game or college hockey game is airing. The rest of the time it's just a black screen with the schedule scrolling down the screen. I don't know what kind of equipment you are using (Charter DVR, or cablecard tuner) however the the channel does show up on my Motorola DVR from Charter, but it doesn't show up on my WMC HTPC with a Ceton infiniTV4 cablecard tuner, but it's not Charter's fault, it's the fact that Zap2it (where WMC gets its guide update) has not put it in their database. I'm not sure about TiVo.

I see that Jeremy has brought your concerns to marketing, and we have FSN+ in consideration for future additions in your area. If there's anything else we can help we always happy to hear from you.

Thanks,
Abby

Absolutely, thanks Abby, just pointing out that before Charter works on HD they should be working making sure the whole state of MN is covered by this channel.

I'm in Willmar too, FSN+ is located on channel 980, however it only shows programing when a Wild or T-Wolves game or college hockey game is airing. The rest of the time it's just a black screen with the schedule scrolling down the screen. I don't know what kind of equipment you are using (Charter DVR, or cablecard tuner) however the the channel does show up on my Motorola DVR from Charter, but it doesn't show up on my WMC HTPC with a Ceton infiniTV4 cablecard tuner, but it's not Charter's fault, it's the fact that Zap2it (where WMC gets its guide update) has not put it in their database. I'm not sure about TiVo.

Tivo uses Zap2it as well, the only time my Tivo was missing a channel of programming I contacted Zap2it and they had it corrected and my Tivo then became corrected in a couple days.

I am in area code 56201 Thanks

Paulinmn is correct. Only Timberwolves, Wild and Gopher programming is shown on 980. We're looking into carrying the full channel but no timetable has been set.

On December 30th I drove 25 miles to my "nearby" Charter office to pick up four free Tuning Adapters, since Charter is scheduled to begin SDV in my area January 17th. The Charter bill that I received yesterday contained a one time charge for $1.99 plus $0.10 "taxes" for something they called "Change in Service". I called Charter and politely explained to the representative that I didn't change my service, Charter made my service less convenient for me by requiring me to have additional (albeit "free") hardware in my system. Ultimately the addtional charges were removed from my bill. It's not the amount here.. it's the principal. I would encourage anyone else reading this who uses CableCards in an area where SDV is initiated to call Charter if any extra charges appear on your bill.

Looks like we're shooting for 20+ additions in December of this year. Definitely let me know if you have any other questions

Any more news on this? (Carson City, NV 89701)

It's January and still no new HD channels. :(

One more question... When I first got my TiVo Premiere I had a CableCARD installed. A couple months later that Premiere had to be replaced and I called Charter and they told me that I could just move the CableCARD over to the new unit with no need for re-pairing. However when they made the switch to SDV a few months ago they started protecting the premium channels and now I'm unable to tune any of those channels on that TiVo. My other two TiVos which have properly paired CableCARDs work fine so I know this is a pairing problem. Is there an easy way to get this fixed without having to have a tech come to my house?

Dan

Any more news on this? (Carson City, NV 89701)

It's January and still no new HD channels. :(

One more question... When I first got my TiVo Premiere I had a CableCARD installed. A couple months later that Premiere had to be replaced and I called Charter and they told me that I could just move the CableCARD over to the new unit with no need for re-pairing. However when they made the switch to SDV a few months ago they started protecting the premium channels and now I'm unable to tune any of those channels on that TiVo. My other two TiVos which have properly paired CableCARDs work fine so I know this is a pairing problem. Is there an easy way to get this fixed without having to have a tech come to my house?

Dan

Good Evening,

Sorry for the delay :( We aren't seeing any news regarding the additions so we will contact local directly and see if we can get an update. We will respond just as soon as we hear back!

Thanks,

Dylan
http://www.charter.com/Umatter2Charter

Or, for those of us with Charter down here in southeastern MN we'd just like to get FSN+. Already missed two Wild games because we were overlooked!

I'm in Rochester. We get the regular feed here.

I'm in Rochester. We get the regular feed here.

Gronnie - Yeah from my experience, it seems like the communities along the Mississippi are fed from Wisconsin like Winona, La Crescent etc, so we get different service than you.






UMatter - Can you check out this website for FSN+

http://www.foxsportsnorth.com/pages/fsnorth_plus/

This line about Charter Communications - Souther MN/Western WI - Channel 324 Did not used to be in this table is this a new addition? And if so, does it apply to me, zip 55947? Would love to get FSN+ down here.

UMatter - Can you check out this website for FSN+

http://www.foxsportsnorth.com/pages/fsnorth_plus/

This line about Charter Communications - Souther MN/Western WI - Channel 324 Did not used to be in this table is this a new addition? And if so, does it apply to me, zip 55947? Would love to get FSN+ down here.


Good afternoon,

I'm not showing 324 listed in any of our lineups in the area. I have contacted our marketing director for clarification.

George




Edit: We are still reviewing the options for adding FSN+. The info on the FSN website is in error. We have reached out to our contact there to get it removed.

Good afternoon,

I'm not showing 324 listed in any of our lineups in the area. I have contacted our marketing director for clarification.

George




Edit: We are still reviewing the options for adding FSN+. The info on the FSN website is in error. We have reached out to our contact there to get it removed.

Nooooo!!! That's bad news, all of MN should get FSN+, hopefully Charter figures it out soon.

why not add it in place of the NFL Red Zone channel since there is nothing on that until next Sept, by then they hopefully will have room for one more channel.

Any more news on this? (Carson City, NV 89701)

It's January and still no new HD channels. :(

One more question... When I first got my TiVo Premiere I had a CableCARD installed. A couple months later that Premiere had to be replaced and I called Charter and they told me that I could just move the CableCARD over to the new unit with no need for re-pairing. However when they made the switch to SDV a few months ago they started protecting the premium channels and now I'm unable to tune any of those channels on that TiVo. My other two TiVos which have properly paired CableCARDs work fine so I know this is a pairing problem. Is there an easy way to get this fixed without having to have a tech come to my house?

Dan

Good Morning,

We're very sorry but the channel additions have been pushed back. We are hoping to have them added during the first half of 2012. We understand that this is quite different from the original expectation but they are always subject to change until the channels actually launch. We do appreciate your patience.

Thanks,

Dylan

That's ok.

What about my CableCARD question? Is there an easy way to pair a CableCARD I already have with new TiVo without having to have a tech come out? I know you guys are required to offer self installs now, so I'm hoping there is a website somewhere where I can do this

Dan

Any word on the firmware update to enable the esata port on the DVRs to allow external Hard Drives?

That's ok.

What about my CableCARD question? Is there an easy way to pair a CableCARD I already have with new TiVo without having to have a tech come out? I know you guys are required to offer self installs now, so I'm hoping there is a website somewhere where I can do this

Dan

Good Morning,

We can do it. Please send me a PM with the Name, Phone Number, and Address on the account as well as the Cable Card Serial, Data, and Host ID's and we'll be happy to assist :)

Thanks,

Dylan
http://www.charter.com/Umatter2Charter

Any word on the firmware update to enable the esata port on the DVRs to allow external Hard Drives?

Good Afternoon,

Unfortunately this has been delayed and we do not have a specific launch date. Once a date is set we will be happy to share though :)

Thanks,

Dylan

Umatter, I am trying to diagnose a problem with my mother-law's cable. Last night her power went out due to high winds and when it came back on her tv was messed up. The screen says "unusual signal". I had her to unplug it and then see what happens, thinking a refresh might do the trick but she is getting the same message. Her box is an SD box with no dvr or HD, any ideas?

UMatter2Charter:

Back in the summer of 2011, I spoke to a Charter Rep here in TN who told me that there were quite a few new HD channels for us to be added by the end of the year. Well, January 13th and nothing but NFL Channel (which is pretty awesome BTW). Anything on the near horizon for 37663 Kingsport TN?

Thanks.

Umatter,
I just replaced an older SD tv with an HD model and need to swap out my SD box for an HD box. Can I exchange that at my local office or do I need a visit for that?

Umatter, I am trying to diagnose a problem with my mother-law's cable. Last night her power went out due to high winds and when it came back on her tv was messed up. The screen says "unusual signal". I had her to unplug it and then see what happens, thinking a refresh might do the trick but she is getting the same message. Her box is an SD box with no dvr or HD, any ideas?

Hi Mylan,

We'll be happy to take a closer look and send a refresh if needed. Please PM us with her name, address, and phone number.

Thanks,
Abby

UMatter2Charter:

Back in the summer of 2011, I spoke to a Charter Rep here in TN who told me that there were quite a few new HD channels for us to be added by the end of the year. Well, January 13th and nothing but NFL Channel (which is pretty awesome BTW). Anything on the near horizon for 37663 Kingsport TN?

Thanks.

Hi tommyp007,

Thanks for inquiring and glad to see you enjoying NFL Net! We just checked with local marketing and at this time we are awaiting on some area equipment upgrades before we will have more information about additional HD channels. If you have any other questions please feel free to PM us anytime.

-Abby

Umatter,
I just replaced an older SD tv with an HD model and need to swap out my SD box for an HD box. Can I exchange that at my local office or do I need a visit for that?

Hello met_fan,

You are most welcome to exchange the SD box for an HD box at the office at your convenience. They will make sure have the right cables, etc so that you can begin enjoying your new HD TV at it's maximum potential. Let us know if you need anymore help.

-Abby

Hello met_fan,

You are most welcome to exchange the SD box for an HD box at the office at your convenience. They will make sure have the right cables, etc so that you can begin enjoying your new HD TV at it's maximum potential. Let us know if you need anymore help.

-Abby

I chatted with an online Charter rep last night and they told my local office had none in stock so I would have to be charged for a visit to swap out the box. I held off for now because that didn't seem right.

Hi Mylan,

We'll be happy to take a closer look and send a refresh if needed. Please PM us with her name, address, and phone number.

Thanks,
Abby

Thanks, I went out and checked it out, it says "unusable signal". I swapped out an SD box that I had and the problem persisted. I hooked the incoming cable to her tv and she got perfect reception. I went ahead and scheduled a visit from Charter tomorrow.

I chatted with an online Charter rep last night and they told my local office had none in stock so I would have to be charged for a visit to swap out the box. I held off for now because that didn't seem right.

Sorry to hear that. I just double checked and I do see that we are short of HD and HD DVR equipment in your area. What I can do is either put you on a waitlist and local will contact you directly to pick one up once the shipments hit. Or I can set-up an appointment and make sure that you are not charged. Please PM us with the best number where you can be reached and we'll be happy to find a solution.

-Abby

Thanks, I went out and checked it out, it says "unusable signal". I swapped out an SD box that I had and the problem persisted. I hooked the incoming cable to her tv and she got perfect reception. I went ahead and scheduled a visit from Charter tomorrow.

Okee dokee, the tech should get her taken care of and good detective work! If you need anymore help feel free to let us know.

-Abby

Hi Blue,

GA/AL is part of a test market for the firmware, so the eSATA port should be active for you. We are still working on getting the eSATA ports opened up everywhere else, but we cannot provide an ETA at this time. If we receive confirmation or ETA for other markets we will be sure to post any updates here.

Please let us know if you have any other questions!

Thanks, Abby

I plugged in an eSata drive and got a message on the screen saying that hooking one up is not authorized in my area: "The use of external drives is not authorized with your account. Please disconnect the external drive and contact your provider" Is there something I need to do to activate using the external drive on my specific DVR ?

I plugged in an eSata drive and got a message on the screen saying that hooking one up is not authorized in my area: "The use of external drives is not authorized with your account. Please disconnect the external drive and contact your provider" Is there something I need to do to activate using the external drive on my specific DVR ?

Hi Blue, I will check with local and get back to you on this.

-Abby

Good afternoon,

I'm not showing 324 listed in any of our lineups in the area. I have contacted our marketing director for clarification.

George




Edit: We are still reviewing the options for adding FSN+. The info on the FSN website is in error. We have reached out to our contact there to get it removed.

UMatter, can you double check this? I just got info from FSN that my area will show FSN+ on channel 324 for events only. This directly contradicts what you are saying.

And as you pointed out, the info from the FSN+ website saying my area will show events only on 324 has been removed from http://www.foxsportsnorth.com/pages/fsnorth_plus who is correct here?

UMatter, can you double check this? I just got info from FSN that my area will show FSN+ on channel 324 for events only. This directly contradicts what you are saying.

And as you pointed out, the info from the FSN+ website saying my area will show events only on 324 has been removed from http://www.foxsportsnorth.com/pages/fsnorth_plus who is correct here?

The information is correct and comes directly from our marketing director in your area.

The information is correct and comes directly from our marketing director in your area.

Charter's information or FSNs?

And if it's Charter's, what's the hold up? The rest of the state has FSN+ why not us?

Charter's information or FSNs?

And if it's Charter's, what's the hold up? The rest of the state has FSN+ why not us?

Our as in Charter. We do not have an agreemnet in place at this time to offer that channel in your market. As stated before we are reviewing options for adding the channel in the future, but at this time we do not know when or if that will occur.

George

What happened to the QAM channels in Gardnerville NV? At least four of them have disappeared. KRXI 11.1 ( sometimes shows up as 60-205) , 4.1 (local NBC affiliate), the local ME-TV sub-channel and 60-300.

Good evening,

Sorry to hear the channels are not showing up. QAM channels can change from time to time. Have you tried rescanning your channels to see if they have changed frequencies?

Thanks,

Jeremy

What happened to the QAM channels in Gardnerville NV? At least four of them have disappeared. KRXI 11.1 ( sometimes shows up as 60-205) , 4.1 (local NBC affiliate), the local ME-TV sub-channel and 60-300.

Rescanned this morning and some reappeared, but KRXI 11.1 ( the fox affiliate) digital is still missing.

Good evening,

Sorry to hear the channels are not showing up. QAM channels can change from time to time. Have you tried rescanning your channels to see if they have changed frequencies?

Thanks,

Jeremy

Umatter2Charter, do you have any info on the SDV rollout in the Klamath Falls/Medford Oregon area? I'm working with a local (Medford) tech to try and get the MTR-700 TA working with my HTPC w/Ceton setup. Frankly, it's not looking good, and the local tech is really close to washing his hands of the whole issue.

HDTV works, but the new switched channels simply don't. The Ceton diagnostics page is getting "Disabled" and "Unvailable" for the info from the MTR-700 and it only shows support for two tuners, not four. That seems to be a sign of an old MTR-700 firmware version.

Is this possibly something that could be fixed by updating the MTR-700 firmware? I saw a post on another site that you might be able to help.

P.S. The local Charter techs have been VERY diligent. Great guys, but they don't know how to handle this kind of setup. Yet. I hope. I really love the Ceton setup for multiple rooms.

Umatter2Charter, do you have any info on the SDV rollout in the Klamath Falls/Medford Oregon area? I'm working with a local (Medford) tech to try and get the MTR-700 TA working with my HTPC w/Ceton setup. Frankly, it's not looking good, and the local tech is really close to washing his hands of the whole issue.

HDTV works, but the new switched channels simply don't. The Ceton diagnostics page is getting "Disabled" and "Unvailable" for the info from the MTR-700 and it only shows support for two tuners, not four. That seems to be a sign of an old MTR-700 firmware version.

Is this possibly something that could be fixed by updating the MTR-700 firmware? I saw a post on another site that you might be able to help.

P.S. The local Charter techs have been VERY diligent. Great guys, but they don't know how to handle this kind of setup. Yet. I hope. I really love the Ceton setup for multiple rooms.

Hi Brians256,

Sorry to see the trouble we've encountered getting you set up. Please send us a PM with your name, address, and the phone number associated with the account. We can look into all of this.

-Abby

Umatter2Charter/Abby, TY for being a real person with whom I can communicate. I hope Charter appreciates how much you do for their image!

Good afternoon,

I have not been in contact for a few days but last week we were told that local was having an issues with the Fox affiliate. Are you still having trouble? If so I can toss them a quick email asking for an ETA on when they should have it repaired.

Thanks,

Jeremy

Rescanned this morning and some reappeared,
but KRXI 11.1 ( the fox affiliate) digital is still missing.

Umatter2Charter,

Is PBS HDTV in Madison, WI being distributed in ClearQAM on Charter? All the other locally broadcast HDTV channels are in ClearQAM, but repeated channel scans do not find PBS HDTV. I do get it down-converted to 480i. A cable box is not in use. This is with Charter's cable attached directly to a TV with an ATSC tuner.

I have contacted both the local PBS station and Charter about this. Neither have been able to answer my question. I suspect they didn't even understand the question.

Umatter2Charter,

Is PBS HDTV in Madison, WI being distributed in ClearQAM on Charter? All the other locally broadcast HDTV channels are in ClearQAM, but repeated channel scans do not find PBS HDTV. I do get it down-converted to 480i. A cable box is not in use. This is with Charter's cable attached directly to a TV with an ATSC tuner.

I have contacted both the local PBS station and Charter about this. Neither have been able to answer my question. I suspect they didn't even understand the question.

Excellent question! We'll be happy to check into that and get you some answers.

-Abby

Try punching in 79.1 manually. That's where it's supposed to be. I don't have Charter so I can't check for you.

Madison, WI PBS HD is also on 21.1

Good afternoon,

I wanted to follow up with you today to see if Fox showed up again over clear QAM. Please let us know if you are having any other trouble and we can look into it for you.

Thanks,

Jeremy

Rescanned this morning and some reappeared, but KRXI 11.1 ( the fox affiliate) digital is still missing.

Thanks, it came back a couple of days ago.

Good afternoon,

I have not been in contact for a few days but last week we were told that local was having an issues with the Fox affiliate. Are you still having trouble? If so I can toss them a quick email asking for an ETA on when they should have it repaired.

Thanks,

Jeremy

Madison, WI PBS HD is also on 21.1

That's PSIP. It's actually on 79.1, but Charter "maps" it to 21.1 to be nice. Similar to OTA, actually on 20, but looks like 21.

Awesome, glad to hear it. If you have any other questions for us in the future please let us know.

Thanks,

Jeremy

Thanks, it came back a couple of days ago.

I have Charter in Dalton GA. Are we ever going to get ME TV which is the sub-channel for WFLI CW53. Also what about WFLI CW53 in HD. It's the only local channel we don't get in HD. Thanks

I have Charter in Dalton GA. Are we ever going to get ME TV which is the sub-channel for WFLI CW53. Also what about WFLI CW53 in HD. It's the only local channel we don't get in HD. Thanks

Good evening,

I am very sorry to hear that those channels are not currently part of your HD lineup. I checked and I am not showing that we are going to be adding those channels at this time but I have submitted your request to our local marketing group for future additions.

Is there anything else that I can assist you with tonight?

Thanks,

Jeremy

Good afternoon,

I wanted to toss you a quick follow up today to see if you had any other questions or concerns that I can help with. If you do please let me know and I will be glad to help!

Thanks,

Jeremy

I have Charter in Dalton GA. Are we ever going to get ME TV which is the sub-channel for WFLI CW53. Also what about WFLI CW53 in HD. It's the only local channel we don't get in HD. Thanks

Hello met_fan,

You are most welcome to exchange the SD box for an HD box at the office at your convenience. They will make sure have the right cables, etc so that you can begin enjoying your new HD TV at it's maximum potential. Let us know if you need anymore help.

-Abby
For me to enjoy my HD TV to it's maximum potential I need new HD channels. Some time soon would be nice. And not just two unwanted ones (MTV, CNBC). Can't be Charter gave us crappy CNBC before CNN, MSNBC, or
FOX News. I still don't believe our request matter! Charter giving us CNBC just shows they don't know what customers want!

Good evening,

I am terribly sorry you feel that your requests do not go towards programming additions in your area. We accept all requests from customers in a particular area to see what they would like to see. This means that we get many requests for certain channels. Once we have an idea of the channels people would like to see we then work with the networks for carriage rights of their HD content. Until those carriage rights are approved through both the network and Charter we will then take the nescessary steps to bring the content to you.

This process can take longer than we want so at times we are not able to add certain programming. I can assure you that we want to bring to your homes everything you want to see however, sometimes we are not able to do so.

I see that we have submitted your requests from a couple weeks ago, and if there are any that you would like to add I will be glad to make sure those are sent to the correct marketing group for your area.

Thank you,

Jeremy

For me to enjoy my HD TV to it's maximum potential I need new HD channels. Some time soon would be nice. And not just two unwanted ones (MTV, CNBC). Can't be Charter gave us crappy CNBC before CNN, MSNBC, or
FOX News. I still don't believe our request matter! Charter giving us CNBC just shows they don't know what customers want!

Good afternoon,

I wanted to follow up with you today to see if you had any other questions, concerns, or HD channel requests you would like for me to pass along for you. If you do please let me know and I will make sure that is done for you.

Thanks,

Jeremy

For me to enjoy my HD TV to it's maximum potential I need new HD channels. Some time soon would be nice. And not just two unwanted ones (MTV, CNBC). Can't be Charter gave us crappy CNBC before CNN, MSNBC, or
FOX News. I still don't believe our request matter! Charter giving us CNBC just shows they don't know what customers want!

Umatter, do you have any guesses why my Tivo sometiems gives me this message:

This channel is experiencing network difficulties. Contact your cable provider for more information.

It happens a handful of times during the week. It's only digital channels, i'm thinking it's tuning adapter related, but really have no idea. Somtimes I can get the channel when I try again 10 mins later, sometimes it wont work for hours. And it's not all channels, just a random one here and there. Earlier this week it was 663, and right now it's channels 300-308.

Thanks!

Umatter, do you have any guesses why my Tivo sometiems gives me this message:

This channel is experiencing network difficulties. Contact your cable provider for more information.

It happens a handful of times during the week. It's only digital channels, i'm thinking it's tuning adapter related, but really have no idea. Somtimes I can get the channel when I try again 10 mins later, sometimes it wont work for hours. And it's not all channels, just a random one here and there. Earlier this week it was 663, and right now it's channels 300-308.

Thanks!

Good evening,

I am very sorry to hear about the trouble with some of your channels not showing up. When it happens have you tried resetting your TA to see if that corrects the issue? I would try that first and if you are still having to reset multiple times we may need to have a tech out to correct.

Thanks,

Jeremy

Good afternoon,

I wanted to follow up with you to see if you were still having trouble. If you are please let us know and we will be glad to help.

Thanks,

Jeremy

Umatter, do you have any guesses why my Tivo sometiems gives me this message:

This channel is experiencing network difficulties. Contact your cable provider for more information.

It happens a handful of times during the week. It's only digital channels, i'm thinking it's tuning adapter related, but really have no idea. Somtimes I can get the channel when I try again 10 mins later, sometimes it wont work for hours. And it's not all channels, just a random one here and there. Earlier this week it was 663, and right now it's channels 300-308.

Thanks!

Any HD channel additions for zip 76110?

Good evening,

Thank you for your interest in new HD content. Currently I am showing the following additions will be made on 1/24. These schedules are tentative so the lineup and/or dates can change.

Effective 1/24/2012,
ADDS:
HBO-East on ch. 993 (Digital Premiums)
Cinemax-East on ch. 994 (Digital Premiums)
Showtime-East on ch. 995 (Digital Premiums)
The Movie Channel-East on ch. 996 (Digital Premiums)
Starz-East on ch. 997 (Digital Premiums)
Encore-East on ch. 998 (Digital Premiums)

If there are other channels that you are looking for us to add please let me know and I can submit your request to our marketing team for your area.

Thanks,

Jeremy

Any HD channel additions for zip 76110?

Good afternoon,

I wanted to follow up with you to see if you were still having trouble. If you are please let us know and we will be glad to help.

Thanks,

Jeremy

No I'm not, those channels are workign now. It's just frustrating when I want to watching something and it says they're technical difficulties. I was hoping you'd say there'd be a firmware update for my TA to make it more reliabile. I might trying unplugging the TA the next time it happens, but I'm hesitant to do so because sometimes it's difficult or takes awhile to get the TA to pair with the Tivo.

Umatter2Charter,

I was wondering if my area would be getting any new HD channels soon. My zip code is 54660. It would be nice if ESPNU would be available.

Thanks.

Umatter2Charter,

I was wondering if my area would be getting any new HD channels soon. My zip code is 54660. It would be nice if ESPNU would be available.

Thanks.

Good Afternoon,

I'm not showing any launches planned for the near future but I have submitted your request to our marketing team.

George

Good afternoon,

I wanted to follow up with you to see if you had any or concerns. If you do please feel free to let us know!

Thank you,

Jeremy

Any HD channel additions for zip 76110?

Anything coming for 49006?

Anything coming for 49006?

Good afternoon,

The only thing coming in the near future (3/1) is WLLA-DT2 - Retro TV Channel 245.

George

If I could request a few HD adds, NHL Network, CBS College Sports, CBC HD (even if its just on the east side of Michigan) WGN America and BBC America all in HD would be great!

Umatter2Charter,

As noted, local customers in Michigan are interested in knowing if you plan on adding the OTA station from Windsor, ONT, CBET-DT, CBC HD.

Thanks.

Good evening,

Good question and I will reach out to the local techs to see if there are any plans to add any of these channels. I will be in touch as soon as I hear back.

Thank you,

Jeremy

Umatter2Charter,

As noted, local customers in Michigan are interested in knowing if you plan on adding the OTA station from Windsor, ONT, CBET-DT, CBC HD.

Thanks.

If I could request a few HD adds, NHL Network, CBS College Sports, CBC HD (even if its just on the east side of Michigan) WGN America and BBC America all in HD would be great!

Good morning,

I have submitted your requests to marketing.

George

Good afternoon Ken H,

Do you have a specific area for this request? OTA channels can be different for certain regions depending on where the headend is located. Can you toss me a zip code so I can respond back to my escalation?

Thanks,

Jeremy

Umatter2Charter,

As noted, local customers in Michigan are interested in knowing if you plan on adding the OTA station from Windsor, ONT, CBET-DT, CBC HD.

Thanks.

Umatter2Charter,

As noted, local customers in Michigan are interested in knowing if you plan on adding the OTA station from Windsor, ONT, CBET-DT, CBC HD.

Thanks.

I wish I got the CBC! I used to get it when I lived in the UP, but being in MN no, CBC. I miss curling and hockey night in Canada!

Good afternoon Ken H,

Do you have a specific area for this request? OTA channels can be different for certain regions depending on where the headend is located. Can you toss me a zip code so I can respond back to my escalation?

Thanks,

Jeremy

48130 is where my parents have service on the eastside (Dexter/Whitmore Lake system) I have been told before that they pull the analog feed from OTA from complaining years ago about poor picture. Also WLNS and WMYD are the only other two locals on that system that have an analog but not HD

UMatter, can you double check this? I just got info from FSN that my area will show FSN+ on channel 324 for events only. This directly contradicts what you are saying.

And as you pointed out, the info from the FSN+ website saying my area will show events only on 324 has been removed from http://www.foxsportsnorth.com/pages/fsnorth_plus who is correct here?

The information is correct and comes directly from our marketing director in your area.

Hopefully this is the last time, but can you check if your statement above is still valid? I see on the fox sports page Charter for Southeastern MN/Wester WI is back in the list as channel 324! Its not working right now, but I'm getting a new message from my TA: Channel not provided by the Tuning Adaptor. Contact your cable provider for more information.

Hello mtu_huskies,

We will be happy to double check that for you.

-Abby

Umatter:
I need one of you to PM me so I can discuss my latest bill! It jumped $45/month without any new additions or PPV!! Everything looks the same but the package discounts for each service were cut a pile! For instance, my Digital Home package used to get a $27 discount to bring it to $34.99. Now, the bill says "Dig Home $34.99 12 Mos" but the discount is only $11.15 making the price $50.84, not $34.99. Same thing with Internet and phone. I'm hoping there was a problem converting to the new bill format that started this month -- or I'll be cutting a lot of services!

Umatter:
I need one of you to PM me so I can discuss my latest bill! It jumped $45/month without any new additions or PPV!! Everything looks the same but the package discounts for each service were cut a pile! For instance, my Digital Home package used to get a $27 discount to bring it to $34.99. Now, the bill says "Dig Home $34.99 12 Mos" but the discount is only $11.15 making the price $50.84, not $34.99. Same thing with Internet and phone. I'm hoping there was a problem converting to the new bill format that started this month -- or I'll be cutting a lot of services!

We'll be happy to help. PM'ing in just a sec. Also, anyone can PM us if they need private support.

-Abby

Hopefully this is the last time, but can you check if your statement above is still valid? I see on the fox sports page Charter for Southeastern MN/Wester WI is back in the list as channel 324! Its not working right now, but I'm getting a new message from my TA: Channel not provided by the Tuning Adaptor. Contact your cable provider for more information.

Luckily, I was just able to reach the Director of Marketing in your area to get you an answer tonight. Unfortunately, the information on FSN's website is incorrect. We will reach back out to them to hopefully get the incorrect information removed. We are still reviewing options for adding FSN+ but we do not have an agreement in place at this time to offer that channel in your market.

Thank you,
Abby

Luckily, I was just able to reach the Director of Marketing in your area to get you an answer tonight. Unfortunately, the information on FSN's website is incorrect. We will reach back out to them to hopefully get the incorrect information removed. We are still reviewing options for adding FSN+ but we do not have an agreement in place at this time to offer that channel in your market.

Thank you,
Abby

Sad news, but thanks for checking Abby!

On a side note, if you can, please let the director of marketing in my area know this is great that they're carying this WCHA hockey game tonight on Charter Extra channel 87, never seen it on before tonight, hopefully they continue it in the future.

Sad news, but thanks for checking Abby!

On a side note, if you can, please let the director of marketing in my area know this is great that they're carying this WCHA hockey game tonight on Charter Extra channel 87, never seen it on before tonight, hopefully they continue it in the future.

You're quite welcome. We're always happy to help and we will pass along your message.

-Abby

We are budgeting for April 2012 that we will have significantly more HD launches across the TN market area, however, we do not have a specific list of channels determined at this time.

-Abby
Umatter,

I was just following up from what I was told last year is this large HD launch across TN areas still on schedule for this April? My zip code is Maryville, TN (37803), the last HD channel we got was the local CW in HD late last year.

Thanks in advance

Good Morning,

We are still showing late April for additional launches in your market. This is subject to change however, currently, we are still on track :)

Thanks,

Dylan

Umatter,

Any HD channels slated to roll out in the near future for Pasadena, CA (91106)? I'm mostly interested in one channel--Speed HD. I'm fairly certain that's available in some Charter markets. Thanks in advance.

Good evening,

Thank you for your interest in our HD lineup. Sadly I am not showing any additions planned for the new future, but we have plans to add more channels sometime this year.

I have submitted your request for Speed HD. Are there any other questions I can help you with tonight?

Thanks,

Jeremy

Umatter,

Any HD channels slated to roll out in the near future for Pasadena, CA (91106)? I'm mostly interested in one channel--Speed HD. I'm fairly certain that's available in some Charter markets. Thanks in advance.

Any update on the DVR FW update to allow external hard drives? I feel like I'm waiting for Godot.

Any update on the DVR FW update to allow external hard drives? I feel like I'm waiting for Godot.

Unfortunately no updates as of yet. We'll be sure to post as soon as we have any updates.

George

are there any hd additions coming soon for the 76115 are code?

48130 is where my parents have service on the eastside (Dexter/Whitmore Lake system) I have been told before that they pull the analog feed from OTA from complaining years ago about poor picture.No, Charter has no plans on adding CBC HD at this time. They PM'ed me last week.

are there any hd additions coming soon for the 76115 are code?

Unfortunately there are no current plans. Local has stated that they will make sure that your market is aware 30 days prior to any channel additions :)

Thanks,

Dylan
http://www.charter.com/Umatter2Charter

I seriously doubt Charter gives anyone a box for free for any reason, but if your TV has a QAM tuner it will pick up the local HD channels since those are not scrambled.

delete

No, Charter has no plans on adding CBC HD at this time. They PM'ed me last week.

Par for the course.

For 97501, any new HD channels in the schedule?

For 97501, any new HD channels in the schedule?

We'll be happy to see what we can find out for you!

-Abby

I was told last year that the Waxahachie Texas system 75165 was supposed to be upgraded in 2012 to allow for HDTV and more channels and then asked to see if that was still the case I was told that there was not a time frame for upgrades? This was by two different umattertocharter representatives on this forum. I have noticed that charter has been doing upgrades to the nodes in the 75165 zip code can someone check to see if the system is being worked on to be able to add HD channels in the future I have noticed new amps and power supplies in the system as well. I also noticed the outskirts of waxahachie still only have digital cable available no internet like inside the city limits does.

This is what I was told by george back in july of 2011 on this forum

Quote:
Originally Posted by kevin120
Umatter2Charter is there any plans on when Waxahachie Texas zip code 75165 will get more channels such as an expanded basic cable lineup and have HD channels added as right now I have family that live there and the area only has 51 analogs and regular digital channels no HD but they do have Internet available. Is this system being upgraded currently?

The system is not currently being upgraded. We're looking to upgrade this area sometime in 2012. Please let me know if you have any other questions.

-George
__________________

I was told last year that the Waxahachie Texas system 75165 was supposed to be upgraded in 2012 to allow for HDTV and more channels and then asked to see if that was still the case I was told that there was not a time frame for upgrades? This was by two different umattertocharter representatives on this forum. I have noticed that charter has been doing upgrades to the nodes in the 75165 zip code can someone check to see if the system is being worked on to be able to add HD channels in the future I have noticed new amps and power supplies in the system as well. I also noticed the outskirts of waxahachie still only have digital cable available no internet like inside the city limits does.

This is what I was told by george back in july of 2011 on this forum

Quote:
Originally Posted by kevin120
Umatter2Charter is there any plans on when Waxahachie Texas zip code 75165 will get more channels such as an expanded basic cable lineup and have HD channels added as right now I have family that live there and the area only has 51 analogs and regular digital channels no HD but they do have Internet available. Is this system being upgraded currently?

The system is not currently being upgraded. We're looking to upgrade this area sometime in 2012. Please let me know if you have any other questions.

-George
__________________

Edit: I asume that the upgrades have started as the alma-garratt texas lineup has been comined with the Ennis (digital) lineup for zip code 75119 in alma texas which is a hub off of the waxahachie texas headend.

Good Morning,

We do show some channel additions, however not any in HD as of yet. We will continue to work on the system locally and once upgrades are complete you should see more additions.

Channel Changes 1/24/2012
Effective 1/24/2012,
ADDS:
HBO-East on ch. 993 (Digital Premiums)
Cinemax-East on ch. 994 (Digital Premiums)
Showtime-East on ch. 995 (Digital Premiums)
The Movie Channel-East on ch. 996 (Digital Premiums)
Starz-East on ch. 997 (Digital Premiums)
Encore-East on ch. 998 (Digital Premiums)


Thanks,

Dylan
http://www.charter.com/Umatter2Charter

Good Morning,

We do show some channel additions, however not any in HD as of yet. We will continue to work on the system locally and once upgrades are complete you should see more additions.

Channel Changes 1/24/2012
Effective 1/24/2012,
ADDS:
HBO-East on ch. 993 (Digital Premiums)
Cinemax-East on ch. 994 (Digital Premiums)
Showtime-East on ch. 995 (Digital Premiums)
The Movie Channel-East on ch. 996 (Digital Premiums)
Starz-East on ch. 997 (Digital Premiums)
Encore-East on ch. 998 (Digital Premiums)


Thanks,

Dylan
http://www.charter.com/Umatter2Charter

so the waxahachie texas system is being upgraded to allow for more channels including HD?

Good Morning,

We do show some channel additions, however not any in HD as of yet. We will continue to work on the system locally and once upgrades are complete you should see more additions.

Channel Changes 1/24/2012
Effective 1/24/2012,
ADDS:
HBO-East on ch. 993 (Digital Premiums)
Cinemax-East on ch. 994 (Digital Premiums)
Showtime-East on ch. 995 (Digital Premiums)
The Movie Channel-East on ch. 996 (Digital Premiums)
Starz-East on ch. 997 (Digital Premiums)
Encore-East on ch. 998 (Digital Premiums)


Thanks,

Dylan
http://www.charter.com/Umatter2Charter

Thats what they are telling everyone in the DFW area. What I dont understand, those channels mentioned everyone has allready had for ever. With that all said here in 75137 they are doing something but no one seems to know what. I was told at one time that we are going to be all digital real soon but there again no one knows when you call.

Thats what they are telling everyone in the DFW area. What I dont understand, those channels mentioned everyone has allready had for ever. With that all said here in 75137 they are doing something but no one seems to know what. I was told at one time that we are going to be all digital real soon but there again no one knows when you call.

is charter working on the lines in your area and going to where amps are and replacing them? if so that mesns they are upgrading your area to handle the 860MHz lineup that is similar to the one already in Ennis, Fort Worth and alma. with all of those nice HD channels and expanded digital lineup. I know that in waxahachie a lot of the amps have been upgraded to handle the 860MHz lineup but there are still some older 450MHz amps in the mix too which I am assuming are being replaced as I have spotted brand new aurora nodes in waxahachie where older nodes were once.

Hello Kevin, I'm not sure if they are replacing the nodes, but we allready have some HD channels, but not long ago one of the techs on the phone told me in a couple of months we were going to switch to all digital service. And I know they have been working on some channels and moving qam channels, so I was assuming they are slowly working on getting ready. I will be happy if we got the same channels they get in Ft. Worth. My wife really wants CBS Sports. I am curious, what do the nodes look like, I would look out for them to see.

Good Morning,

We do show some channel additions, however not any in HD as of yet. We will continue to work on the system locally and once upgrades are complete you should see more additions.

Channel Changes 1/24/2012
Effective 1/24/2012,
ADDS:
HBO-East on ch. 993 (Digital Premiums)
Cinemax-East on ch. 994 (Digital Premiums)
Showtime-East on ch. 995 (Digital Premiums)
The Movie Channel-East on ch. 996 (Digital Premiums)
Starz-East on ch. 997 (Digital Premiums)
Encore-East on ch. 998 (Digital Premiums)


Thanks,

Dylan
http://www.charter.com/Umatter2Charter

I have Charter Internet for its blazing speed but the CATV lineup here in 92506 really sucks. I mean REALLY SUCKS!!! There's only one offering of the premium channels in HD. U-Verse has maybe 7 HBO's in HD alone. When's charter going to get in the game?

I have Charter Internet for its blazing speed but the CATV lineup here in 92506 really sucks. I mean REALLY SUCKS!!! There's only one offering of the premium channels in HD. U-Verse has maybe 7 HBO's in HD alone. When's charter going to get in the game?


Good afternoon,

I'm extremely sorry to hear that you feel that way, but thank you for your feedback. I will make sure this gets to the area marketing director.


George

For 97501, any new HD channels in the schedule?

Hello gerry_allen,

We have plans to launch 20+ new HD channels in Medford hopefully this Summer. Unfortunately, we do not have a specific list of channels to share but it is definitely something to look forward to. Feel free to PM us if you need any additional support.

Thanks,
Abby

Any additions set for the near future in the 56201 Willmar area....

Any additional channels are always welcome, but the ones I have been keeping an eye out for are:

WGN
G4
BBC America
Additional (HBO, Cinemax, Showtime, Starz)

I actually dropped my movie channels a couple of months back because they only had 1 HD choice per movie channel. The value just wasn't there. We found that we have been renting Blu-ray or DVD movies instead of watchin the digital movie channels... Not for the difference in resolution, but because the digital movie channels are in full frame instead of widescreen and it just distract me and my wife from the movie too much.

Any additions set for the near future in the 56201 Willmar area....

Any additional channels are always welcome, but the ones I have been keeping an eye out for are:

WGN
G4
BBC America
Additional (HBO, Cinemax, Showtime, Starz)

I actually dropped my movie channels a couple of months back because they only had 1 HD choice per movie channel. The value just wasn't there. We found that we have been renting Blu-ray or DVD movies instead of watchin the digital movie channels... Not for the difference in resolution, but because the digital movie channels are in full frame instead of widescreen and it just distract me and my wife from the movie too much.

We do not show any additions listed but we will contact our local Marketing group and see if they have anything on the radar. We'll update just as soon as we hear back!

Thanks,

Dylan
http://www.charter.com/Umatter2Charter

Any additions set for the near future in the 56201 Willmar area....

Any additional channels are always welcome, but the ones I have been keeping an eye out for are:

WGN
G4
BBC America
Additional (HBO, Cinemax, Showtime, Starz)

I actually dropped my movie channels a couple of months back because they only had 1 HD choice per movie channel. The value just wasn't there. We found that we have been renting Blu-ray or DVD movies instead of watchin the digital movie channels... Not for the difference in resolution, but because the digital movie channels are in full frame instead of widescreen and it just distract me and my wife from the movie too much.



We received a response from local and we do have plans to add programming later this year but no exact dates as of yet. Additionally, they put in requests for each of the channels you requested.

Thanks,

Dylan

Anything new coming down the pike in the 38320 area?

Good evening,

Thanks for your question and I am not showing any thing currently. I know that we have sent a request for TN and we are adding more content sometime this year but no details on when/what at this time. Is there anything you would like to request for future additions?

Thanks,

Jeremy

Anything new coming down the pike in the 38320 area?

Good afternoon,

I wanted to toss a quick follow up to see if there are any channels you would like to request for future additions. Please let me know if you do, or if you have any other questions or concerns I can help with.

Thanks,

Jeremy

Anything new coming down the pike in the 38320 area?

Good afternoon,

I wanted to toss a quick follow up to see if there are any channels you would like to request for future additions. Please let me know if you do, or if you have any other questions or concerns I can help with.

Thanks,

Jeremy

No offense but I see channel requests are pointless because you wil add the channels that you get the best deal on regardless of how many or few requests they get. In December you added CNBC-HD I highly doubt that was requested more than say CNN or MSNBC or Fox News yet those 3 are not in HD and CNBC is. So what good did requesting do if you just added CNBC because you got a bettter deal than CN, MSNC or Fox News was willing to give you? But just to humor myself here we go.

Versus( now NBCSports )-HD

ESPNu HD and NHL Network HD. If you expect $10 a month from me for sports tier the least you can do is provide those channels in HD.

HD on all the channels that are in expanded basic that aren't currently in HD which is most of them.

WKRN-HD. If you can provide all the other Nashville networks in HD you can do this.

WUXP-HD. You don't even provide this in analog. Funny since they are owned by Sinclair which also owns FOX 17 and CW 58 which you do carry in SD and HD. Made even more strange by the fact all 3 stations operate on the same tower.

This TV Nashvile. ThisTV is on WTVF 5.3. You carry the 5.2 subchannel as well as the subchannels for WBBJ, WLJT and WNAB so why not 5.3?

Thank you for your requests and I am sorry you feel that way about the channel request process. We look at the top requests from customers from a particular area and then work with the providers to be able to reach agreements. Sadly we are not in the position to make any promises since these deliberations are conducted on an area by area basis.

I will submit your requests for you and I while I cannot promise they will be added it is better than not submitting them at all since requests are considered when we look for new content.

Is there anything else I can help you with today?

Thanks,

jeremy

No offense but I see channel requests are pointless because you wil add the channels that you get the best deal on regardless of how many or few requests they get. In December you added CNBC-HD I highly doubt that was requested more than say CNN or MSNBC or Fox News yet those 3 are not in HD and CNBC is. So what good did requesting do if you just added CNBC because you got a bettter deal than CN, MSNC or Fox News was willing to give you? But just to humor myself here we go.

Versus( now NBCSports )-HD

ESPNu HD and NHL Network HD. If you expect $10 a month from me for sports tier the least you can do is provide those channels in HD.

HD on all the channels that are in expanded basic that aren't currently in HD which is most of them.

WKRN-HD. If you can provide all the other Nashville networks in HD you can do this.

WUXP-HD. You don't even provide this in analog. Funny since they are owned by Sinclair which also owns FOX 17 and CW 58 which you do carry in SD and HD. Made even more strange by the fact all 3 stations operate on the same tower.

This TV Nashvile. ThisTV is on WTVF 5.3. You carry the 5.2 subchannel as well as the subchannels for WBBJ, WLJT and WNAB so why not 5.3?

I have Charter Internet for its blazing speed but the CATV lineup here in 92506 really sucks. I mean REALLY SUCKS!!! There's only one offering of the premium channels in HD. U-Verse has maybe 7 HBO's in HD alone. When's charter going to get in the game?

Good afternoon,

I'm extremely sorry to hear that you feel that way, but thank you for your feedback. I will make sure this gets to the area marketing director.


George

Thank you, but what I really want to know is WHEN CHARTER IS GOING TO STEP UP TO THE PLATE. It must hurt the bottom line to suffer so much churn in the core CATV business. I'd like to switch in order to use a Silcon Dust HD Homerun Prime CC tuner with my HTPC but will be limited on the number of channels in HD for the same price that I pay at&t right now.

I want my HDTVvvvv...

Does anyone know when Charter plans on adding more HD channels? I'm moving and have to decide to get Charter or D* tv or dish.

Get either D* or E*. I'm sure you'll be happy with either. I used to have Charter. Now I have Dish. There is a reason that Charter scored dead last in the Powers survey of Customer Satisfaction. There is the same reason that satellite dishes are sprouting up all over the Glendale CA area. Most of us have had unfortunate experiences with Charter. I could tell you stories.....

First posts from August 2007. Not much has changed in 4+ years. What's up with that?

First posts from August 2007. Not much has changed in 4+ years. What's up with that?

Their main problem with getting more HD is there avoidance going all digital like Comcast did. For some reason they are more concerned about ticking off the 22.2% of customers that are analog only( as of 3rd quarter 2011 ) vs the 77.8% that have digital cable. And considering that analog only customers make them less money than the average digital customer that makes this more perplexing.

By the way the analog only % is dropping every day. So why is Charter catering to them? Are they going to wait until 99% are digital?

analog TV only

3rd quarter 2011 22.2%
3rd quarter 2010 27.4%
3rd quarter 2009 34.9%
3rd quarter 2008 39%
3rd quarter 2007 46.1%
3rd quarter 2006 49.4%

First posts from August 2007. Not much has changed in 4+ years. What's up with that?

Again, We definitely appreciate your feedback and it has been forwarded to our marketing group.

George

Again, We definitely appreciate your feedback and it has been forwarded to our marketing group.

George

Thank you for passing that on.

I've called and checked online about every six months and it is still the same so you would think Charter already knows this. I left Charter in late 2008 when Uverse rolled out in my area because they offered more HD content than Charter for the same price. We have SDV in our area so what gives?

BTW, there's been an issue with internet connectivity the last couple days. Any reported outages in 92506?

Thank you for passing that on.

I've called and checked online about every six months and it is still the same so you would think Charter already knows this. I left Charter in late 2008 when Uverse rolled out in my area because they offered more HD content than Charter for the same price. We have SDV in our area so what gives?

BTW, there's been an issue with internet connectivity the last couple days. Any reported outages in 92506?

SDV is only a part of the equation required to deliver more HD content. There are many factors that go into the addition of HD feeds. Carriage fees, headend equipment, etc all play a factor in what channels we're able to offer. Network offerings are negotiated on a per market basis for the majority of the channels that we offer. We definitely don't like to hear that customers are angry but if the only thing that you watch are HD channels I do understand.


There is currently a DNS outage listed in Riverside. Are you using our DNS?

SDV is only a part of the equation required to deliver more HD content. There are many factors that go into the addition of HD feeds. Carriage fees, headend equipment, etc all play a factor in what channels we're able to offer. Network offerings are negotiated on a per market basis for the majority of the channels that we offer. We definitely don't like to hear that customers are angry but if the only thing that you watch are HD channels I do understand.


There is currently a DNS outage listed in Riverside. Are you using our DNS?

Yes and also a few others that are set up in my router. It was down the other day too. It'd be nice to check the status using an alternative internet source such as the 4g on my phone rather than just wonder what's going on.

Yes and also a few others that are set up in my router. It was down the other day too. It'd be nice to check the status using an alternative internet source such as the 4g on my phone rather than just wonder what's going on.

You can always contact us through just about any method of social media.


George

Yes and also a few others that are set up in my router. It was down the other day too. It'd be nice to check the status using an alternative internet source such as the 4g on my phone rather than just wonder what's going on.

Just use opendns or Google's DNS. They are much more reliable than Charter's DNS.

Just use opendns or Google's DNS. They are much more reliable than Charter's DNS.

I'm using those in addition to Charter's. I can input up to 3 DNS' in addition to Charter's.

Good afternoon,

I wanted to follow up with you again today to see if you have any other questions or concerns I can help with. Please let me know if you do and I can certainly help.

Thanks,

Jeremy

Anything new coming down the pike in the 38320 area?

I'm using those in addition to Charter's. I can input up to 3 DNS' in addition to Charter's.

But it is only going to use the first one in most cases. You will not have these types of dns issues if you list OpenDNS or Google DNS first. There's really no need to list more than 2.

I use 8.8.8.8 and 8.8.4.4 in addition to one of the opendns addresses and charter's dns as my router allows for four total. They are in that order too.

Probably the issue I'm having right now doesn't have to do with Charter's dns because I'm using google's dns first. It must be something else.

I think we're getting a bit off subject. Sorry to the rest of you.

SDV is only a part of the equation required to deliver more HD content. There are many factors that go into the addition of HD feeds. Carriage fees, headend equipment, etc all play a factor in what channels we're able to offer. Network offerings are negotiated on a per market basis for the majority of the channels that we offer. We definitely don't like to hear that customers are angry but if the only thing that you watch are HD channels I do understand.


Most of us on here understand that there are fees and equipment upgrades that go along with offering more HD feeds. We as customers are wondering why Charter has been dragging its feet for so long to make this happen. And its not that we only watch HD channels, its knowing that the channel we are watching (on a HDTV) has a HD feed that Charter could be offering to us. GET IT!! We see what other cable TV providers are doing and are wonder what the heck is wrong with Charter.
And stop blowing smoke with the request. The middle Tennessee area got CNBC and MTV in HD in December and another market got the exact same two channels. The other market was in a different state. I just need to quit reading this forum because Umatter2Charter is just ticking me off!

WOW! That is why I don't have Charter for HDTV service. It cannot be because of the cost because I'm getting way more HD channels for the same $ Charter wants.

Hello gerry_allen,

We have plans to launch 20+ new HD channels in Medford hopefully this Summer. Unfortunately, we do not have a specific list of channels to share but it is definitely something to look forward to. Feel free to PM us if you need any additional support.

Thanks,
Abby
Thanks for the quick reply.

Hello gerry_allen,

We have plans to launch 20+ new HD channels in Medford hopefully this Summer. Unfortunately, we do not have a specific list of channels to share but it is definitely something to look forward to. Feel free to PM us if you need any additional support.

Thanks,
Abby

Any thing new like this in 92506?

BTW, the internet issue is resolved as last night but we'll see if it stays stable.

Any thing new like this in 92506?

BTW, the internet issue is resolved as last night but we'll see if it stays stable.

Unfortunately there are no plans for additional channel additions in your area at this time (Within the next 3 months). We have forwarded your requests to your local marketing department.

Thanks,

Dylan

Most of us on here understand that there are fees and equipment upgrades that go along with offering more HD feeds. We as customers are wondering why Charter has been dragging its feet for so long to make this happen. And its not that we only watch HD channels, its knowing that the channel we are watching (on a HDTV) has a HD feed that Charter could be offering to us. GET IT!! We see what other cable TV providers are doing and are wonder what the heck is wrong with Charter.
And stop blowing smoke with the request. The middle Tennessee area got CNBC and MTV in HD in December and another market got the exact same two channels. The other market was in a different state. I just need to quit reading this forum because Umatter2Charter is just ticking me off!

We forwarded your response directly to the local marketing manager. This is her reply: "We’re working diligently to add as many HD channels in the Middle TN areas but it is a process. We are in the midst of receiving additional equipment that will allow us to use new technology that will permit additional HD channels. Currently “space” is extremely limited to add any HD channels until this equipment is installed and properly tested. The goal is to add 25-50 HD channels by end of year and I don’t mean they all get added in December so the wait will not be that long. "

In addition she mentioned that she will make sure that communications are sent out so that you know when these changes will take effect.

Thanks,

Dylan

The percentage of customers that use the analog lineup is certainly higher than the 22% number you're quoting.

Sure, 77.8% of customers have digital cable. But that doesn't mean they're 'digital only.' Think about how many of those customers also have additional TVs that don't have a box. At least among my friends and family with cable (whether it's Charter, Time Warner, whoever), they all have extra TVs without a box.

The analog lineup is a competitive advantage for cable in that regard. If I had to pay an extra $5-10/month for boxes for the extra TVs I have, I might as well get Uverse or satellite, which require a box for each TV and charge for additional boxes.

You keep harping on analog as the reason Charter isn't rolling out more HD channels, but you consistently ignore that in markets with SDV, Charter, Time Warner, and other cable companies provide competitive HD lineups.

Granted, now that we have SDV here in Madison, Charter could be providing even more HD than they do (CNN, TCM, WGN, Weather, G4). The issues there aren't technical in nature -- they're simply either too cheap or too indifferent to what their customers want (Charter in a nutshell!) to add the channels. But overall, since Charter added a bunch of HD channels a year ago (after the SDV upgrade), we have virtually every HD channel you could want -- the four I listed are the only expanded basic channels I can think of we don't already have in HD. And they didn't have to kill the analog lineup to do it.

Not sure what the deal is with your uninformed vendetta against the analog lineup, but don't worry, I'm sure Charter will kill it off as soon as they think they can get away with charging $5+ per TV like everyone else. Just don't expect an overnight addition of dozens of HD channels after analog is shut off.

Their main problem with getting more HD is there avoidance going all digital like Comcast did. For some reason they are more concerned about ticking off the 22.2% of customers that are analog only( as of 3rd quarter 2011 ) vs the 77.8% that have digital cable. And considering that analog only customers make them less money than the average digital customer that makes this more perplexing.

By the way the analog only % is dropping every day. So why is Charter catering to them? Are they going to wait until 99% are digital?

analog TV only

3rd quarter 2011 22.2%
3rd quarter 2010 27.4%
3rd quarter 2009 34.9%
3rd quarter 2008 39%
3rd quarter 2007 46.1%
3rd quarter 2006 49.4%

With Silcon Dust HD Prime tuner, there's no need to rent a cable box for each TV in the house. Some of us only have one TV as bed rooms are for sleeping and other stuff besides watching TV!!

Ah. Yes, I guess since you only have one TV in the house, that should be good enough for everyone!

And sure, having to buy your own boxes (at $249 for the Silicon Dust HD Prime, plus an extender for each TV) is totally the financial and user-friendliness equivalent of plugging in a paid-for TV set to the coax jack on the wall and having to pay nothing and do nothing other than scan for channels. Can't wait for the support calls from my folks getting that set up.

Man, you're right, I don't know what I was thinking.

With Silcon Dust HD Prime tuner, there's no need to rent a cable box for each TV in the house. Some of us only have one TV as bed rooms are for sleeping and other stuff besides watching TV!!

Ah. Yes, I guess since you only have one TV in the house, that should be good enough for everyone!

And sure, having to buy your own boxes (at $249 for the Silicon Dust HD Prime, plus an extender for each TV) is totally the financial and user-friendliness equivalent of plugging in a paid-for TV set to the coax jack on the wall and having to pay nothing and do nothing other than scan for channels. Can't wait for the support calls from my folks getting that set up.

Man, you're right, I don't know what I was thinking.

Yes all two of us. We watch it together or not at all.

And the HD Prime is $170. Pretty much pays for itself in just a few months. Extenders? That would be any computer on the network, so when my kids come back from college they could watch on their laptop if they don't want to watch what me and the mrs are watching.

What I want is more HD feeds of the premium stations which Charter is lacking so we'll stick with Uverse until they get them.

Great post! I completely agree!

The percentage of customers that use the analog lineup is certainly higher than the 22% number you're quoting.

Sure, 77.8% of customers have digital cable. But that doesn't mean they're 'digital only.' Think about how many of those customers also have additional TVs that don't have a box. At least among my friends and family with cable (whether it's Charter, Time Warner, whoever), they all have extra TVs without a box.

The analog lineup is a competitive advantage for cable in that regard. If I had to pay an extra $5-10/month for boxes for the extra TVs I have, I might as well get Uverse or satellite, which require a box for each TV and charge for additional boxes.

You keep harping on analog as the reason Charter isn't rolling out more HD channels, but you consistently ignore that in markets with SDV, Charter, Time Warner, and other cable companies provide competitive HD lineups.

Granted, now that we have SDV here in Madison, Charter could be providing even more HD than they do (CNN, TCM, WGN, Weather, G4). The issues there aren't technical in nature -- they're simply either too cheap or too indifferent to what their customers want (Charter in a nutshell!) to add the channels. But overall, since Charter added a bunch of HD channels a year ago (after the SDV upgrade), we have virtually every HD channel you could want -- the four I listed are the only expanded basic channels I can think of we don't already have in HD. And they didn't have to kill the analog lineup to do it.

Not sure what the deal is with your uninformed vendetta against the analog lineup, but don't worry, I'm sure Charter will kill it off as soon as they think they can get away with charging $5+ per TV like everyone else. Just don't expect an overnight addition of dozens of HD channels after analog is shut off.

Yet another great post!
Ah. Yes, I guess since you only have one TV in the house, that should be good enough for everyone!

And sure, having to buy your own boxes (at $249 for the Silicon Dust HD Prime, plus an extender for each TV) is totally the financial and user-friendliness equivalent of plugging in a paid-for TV set to the coax jack on the wall and having to pay nothing and do nothing other than scan for channels. Can't wait for the support calls from my folks getting that set up.

Man, you're right, I don't know what I was thinking.

The percentage of customers that use the analog lineup is certainly higher than the 22% number you're quoting.

Sure, 77.8% of customers have digital cable. But that doesn't mean they're 'digital only.' Think about how many of those customers also have additional TVs that don't have a box. At least among my friends and family with cable (whether it's Charter, Time Warner, whoever), they all have extra TVs without a box.

The analog lineup is a competitive advantage for cable in that regard. If I had to pay an extra $5-10/month for boxes for the extra TVs I have, I might as well get Uverse or satellite, which require a box for each TV and charge for additional boxes.

You keep harping on analog as the reason Charter isn't rolling out more HD channels, but you consistently ignore that in markets with SDV, Charter, Time Warner, and other cable companies provide competitive HD lineups.

Granted, now that we have SDV here in Madison, Charter could be providing even more HD than they do (CNN, TCM, WGN, Weather, G4). The issues there aren't technical in nature -- they're simply either too cheap or too indifferent to what their customers want (Charter in a nutshell!) to add the channels. But overall, since Charter added a bunch of HD channels a year ago (after the SDV upgrade), we have virtually every HD channel you could want -- the four I listed are the only expanded basic channels I can think of we don't already have in HD. And they didn't have to kill the analog lineup to do it.

Not sure what the deal is with your uninformed vendetta against the analog lineup, but don't worry, I'm sure Charter will kill it off as soon as they think they can get away with charging $5+ per TV like everyone else. Just don't expect an overnight addition of dozens of HD channels after analog is shut off.

A) My stats are correct and come from Charter. The 22% that are analog only is the important number.

B) How about you friends with DirecTv or Dishnetwork that have more than 1 TV? How many of them don't need extra boxes? I think it's ZERO. Why is would Charter be "evil" for requiring extra boxes and DirecTv and Dishnetwork aren't? Isn't it an extra charge no matter who is doing it?

$5? sorry DTAs to convert digital to analog would be $3 or less and the first 2 would be free for a year or 2. If you have more than 3 TVs I'm not feeling sorry for you that you need to pay an extra $2-$3 a month for a DTA.

C) My vendetta? The fact is that analog uses up way too much spectrum and laggards shouldn't be holding up progress. If Charter wants to continue to cater to analog only or customers who wants analog only on a 2nd TV fine. Just don't expect me and thousands of other customers to stick around waiting for them to wake up. We'll be gone and that's lost revenue.

I recently read where the FCC is thinking about extending the deadline for cable keeping analog from June 2012 to June 2015 so you may be lucky. As I said they shouldn't expect me to wait until 2015 to get my money's worth.

Hey Umatter,
Can you look up and see what they are doing in the Duncanville, TX 75137 area please. I got a notice on the bill saying I need to run auto scan on my qam tuner tv after March 6, due to some upgrade. Thanks

Hey Umatter,
Can you look up and see what they are doing in the Duncanville, TX 75137 area please. I got a notice on the bill saying I need to run auto scan on my qam tuner tv after March 6, due to some upgrade. Thanks

Good Morning,

Charter will be performing a DAC Maintenance Upgrade on the morning of February 28, 2012. During the maintenance window customers will not be able to add services e.g. HBO or send signals to boxes from midnight until 6:00 am. This enhancement is necessary to improve Charter's Digital equipment and distribution system. Additional maintenance will be completed throughout the following week.

Thanks,

Dylan

A) My stats are correct and come from Charter. The 22% that are analog only is the important number.

B) How about you friends with DirecTv or Dishnetwork that have more than 1 TV? How many of them don't need extra boxes? I think it's ZERO. Why is would Charter be "evil" for requiring extra boxes and DirecTv and Dishnetwork aren't? Isn't it an extra charge no matter who is doing it?

$5? sorry DTAs to convert digital to analog would be $3 or less and the first 2 would be free for a year or 2. If you have more than 3 TVs I'm not feeling sorry for you that you need to pay an extra $2-$3 a month for a DTA.

C) My vendetta? The fact is that analog uses up way too much spectrum and laggards shouldn't be holding up progress. If Charter wants to continue to cater to analog only or customers who wants analog only on a 2nd TV fine. Just don't expect me and thousands of other customers to stick around waiting for them to wake up. We'll be gone and that's lost revenue.

I recently read where the FCC is thinking about extending the deadline for cable keeping analog from June 2012 to June 2015 so you may be lucky. As I said they shouldn't expect me to wait until 2015 to get my money's worth.

Exactly. This is why Charter lost my TV business in 2008.

Now that I'm done with my rants..

From another thread:

Hi,

I live outside Madison (New Glarus) and I'm considering purchasing a HDHomeRun Prime and subscribing to Charter. The trick is that I use MythTV and I'll only be able to record shows marked as copy-freely. Does anyone know what channels Charter has marked copy-freely in this market? Any other gotchas that I should be aware of with respect to Charter?

Thanks,
Joe

Good Morning,

All basic and expanded basic channels are copy freely. There are also some channels on higher tiers that are also copy freely. Were you looking for a specific channel?

George

Is it safe to assume that Charter is copy freely for all channels, including HD, in 92506?

FYI

At some point Charter will have to go down the same road all the other cableco are going; no analog, and once the FCC approves it, all digital will be encrypted.

It's really not a question of if, just a question of when.

This is encrypted SDV for HD PVR use with a M cable card. It is just the copy flags I'm worried about.. copy once is okay. Copy freely is better. Still locked to the machine it is recorded on but it whether it can be played back over another machine on a home network that I'm wondering about.

Is it safe to assume that Charter is copy freely for all channels, including HD, in 92506?

It is my understanding that everything is copy freely with the exceptions of Premium Content, Pay-Per-View (PPV), Video on Demand (VOD). Here's a helpful link with some additional info: http://www.myaccount.charter.com/customers/Support.aspx?SupportArticleID=2383.

-Abby

It is my understanding that everything is copy freely with the exceptions of Premium Content, Pay-Per-View (PPV), Video on Demand (VOD). Here's a helpful link with some additional info: http://www.myaccount.charter.com/customers/Support.aspx?SupportArticleID=2383.

-Abby

Thanks for the great explanation. I'm not to worried about VOD or PPV because they aren't available with a one way device using a Cable Card.

I am wondering which channels are considered "premium" and what copy flag they do have.

Thanks again!

Thanks for the great explanation. I'm not to worried about VOD or PPV because they aren't available with a one way device using a Cable Card.

I am wondering which channels are considered "premium" and what copy flag they do have.

Thanks again!

Premiums like HBO, etc have copy once which means they can be recorded but not transferred.

I figured that HBO and the like is considered "Premium". I was wondering if, say FoxSports, ComedyCentral or similar were also considered "Premium" by Charter.

Copy Once will allow the show to be transfered to another machine.. Once, from the way I understand it. Maybe HBO is Copy No More. Copy Never would be real bad as you only have 90 minutes to view what you've recorded. I'm pretty sure even Charter's PVR's would piss people off if that flag was set.

["Copy Once - One generation copy is permitted – This content can be recorded to a TiVo DVR and can be moved,but cannot be copied or distributed any further.]

I figured that HBO and the like is considered "Premium". I was wondering if, say FoxSports, ComedyCentral or similar were also considered "Premium" by Charter]

Those channels are not considered premium (HBO/MAX, SHO/TMC, EPIX, STARZ/ENC, etc are).

Those channels are not considered premium (HBO/MAX, SHO/TMC, EPIX, STARZ/ENC, etc are).

Thanks. So what copy flag do they use?

Copy Once

That's real nice!

Need to check out pricing and the like in my area as soon as I get the HDHomeRunPrime..

I figured that HBO and the like is considered "Premium". I was wondering if, say FoxSports, ComedyCentral or similar were also considered "Premium" by Charter.

Copy Once will allow the show to be transfered to another machine.. Once, from the way I understand it. Maybe HBO is Copy No More. Copy Never would be real bad as you only have 90 minutes to view what you've recorded. I'm pretty sure even Charter's PVR's would piss people off if that flag was set.

["Copy Once - One generation copy is permitted – This content can be recorded to a TiVo DVR and can be moved,but cannot be copied or distributed any further.]

Recording is considered copying. So once it has been recorded, it can not be transferred.

So does "and can be moved" mean it can't be moved?

At any rate, with a network tuner it can be recorded to an HTPC and watched on any other TV with an extender such as xBox 360.

I know this is off topic a bit but it is Charter related..

Just wanted to thank you guys for randomly raising my internet by $5/month.

Now if I could just randomly get more money from my employer.. Nope, ain't gonna happen.

Good Evening,

With the explosion of Internet-connected devices in the home, Charter Internet provides a broadband connection capable of delivering a superior experience on all applications, from Internet video and entertainment (HBO and Max GO, BTN2GO, Netflix and Hulu) to online gaming and cloud services. Always a leader in speed, (now providing four speed levels including Ultra100, our 100mbps speed level of service), Charter Internet is the broadband connection at a great value, especially when enjoyed as part of our popular Bundle of services. As aggressively as Charter’s efforts are to manage and to contain our costs, at this time, it is necessary to make adjustments to our pricing that reflect the overall cost of doing business.

Thanks,

Dylan

Good Evening,

With the explosion of Internet-connected devices in the home, Charter Internet provides a broadband connection capable of delivering a superior experience on all applications, from Internet video and entertainment (HBO and Max GO, BTN2GO, Netflix and Hulu) to online gaming and cloud services. Always a leader in speed, (now providing four speed levels including Ultra100, our 100mbps speed level of service), Charter Internet is the broadband connection at a great value, especially when enjoyed as part of our popular Bundle of services. As aggressively as Charter’s efforts are to manage and to contain our costs, at this time, it is necessary to make adjustments to our pricing that reflect the overall cost of doing business.

Thanks,

Dylan

That's all fine and dandy. So how's it coming along with dropping the caps? You raise the rate because of the explosion of the use of the internet but leave the caps in place? Cannot have it both ways but I guess you do.

I know this is off topic a bit but it is Charter related..

Just wanted to thank you guys for randomly raising my internet by $5/month.

Now if I could just randomly get more money from my employer.. Nope, ain't gonna happen.

if it's $5 that means you were on the Lite tier that is $20( soon to be $25 ). Honestly 3 Mbps for $25 a month is a good deal. Heck at&t charges $38 for 3 Mbps DSL in my area.

6 years ago I was paying Charter $55 a month for the same speed. No one likes price increases but to be fair this is the first price increase Charter has had on internet in about 7 years and they'll increase speeds. I'm on the Plus tier and in the last 6 years the price has stayed the same while the speeds went form 3 Mbps to 5 Mbps to 10 Mbps to 16 Mbps to 18 Mbps and now 30 Mbps. 6 years ago your $20 tier was maybe 384 kbps.

I've had Charter Internet for less than a year so it seemed a bit much but I guess if it was 6 years since the last price increase then it isn't so bad.

Just wondering what the pricing is of the various tiers.

I've had Charter Internet for less than a year so it seemed a bit much but I guess if it was 6 years since the last price increase then it isn't so bad.

Just wondering what the pricing is of the various tiers.

Well I hear it can vary by area but in my area and without special deals;

Lite( 3 Mbps ) $20 soon to be $25
Express( 15 Mbps ) $45 soon to be $48
Plus ( 30 Mbps ) $55 soon to be $58
Ultra( 100 Mbps ) $85 soon to be $88

Best to do is call and see what kind of deal you can get.

Some people say those without Charter TV get charged $10 extra but other say they don't so who knows. Maybe a Charter person will confirm this.

Well I hear it can vary by area but in my area and without special deals;

Lite( 3 Mbps ) $20 soon to be $25
Express( 15 Mbps ) $45 soon to be $48
Plus ( 30 Mbps ) $55 soon to be $58
Ultra( 100 Mbps ) $85 soon to be $88

Best to do is call and see what kind of deal you can get.

Some people say those without Charter TV get charged $10 extra but other say they don't so who knows. Maybe a Charter person will confirm this.

Offers and pricing vary by market so if anyone has questions regarding current offers or services feel free to hit us up and we'll be happy to help!

Thanks,

Dylan

I see that there's a deal for $20 for six months then $25 after that for eighteen months for new customers.

What about current ones?

Does this require a contract with an ETF?

I see that there's a deal for $20 for six months then $25 after that for eighteen months for new customers.

What about current ones?

Does this require a contract with an ETF?

Please send a PM with your PIN/Security Code and we'll be happy to discuss package options for your area :)

Thanks,

Dylan

I plugged in the address that my family stays at and noticed that DVRs are now available in the 75165 zip code. I am assuming that they are motorola DCH6416s? Seems that they became available in the last two weeks.

This has been bugging me for the longest. Maybe someone at Umatter2Charter can answer this for me: Why is QVC on channel 716 in my market (37160) not HD? I hardly watch the channel but my thing is why have the same channel twice using up bandwidth? In my market QVC is channel 14 and then turn to 716 for the exact same analog feed makes no sense. Either remove 716 or make it and actual HD channel.

I have the exact same problem in my market [30542]. QVC is channel 703 but it's not HD and we already have it on another channel, such a waste of space. Also the many of the HD channels dont line up. ie ABC is 02 HD=02. NBC is 11 HD=706. What gives?

I've asked this a couple months ago, I'm just checking you guys got any info about these channels.

Are there any plans to offer NBA TV and Fox Soccer+, if not I'd like to make a request? And does Charter offer MLS Direct Kick?
I'd also like to know if Charter as any plans to streamline the sports package? As of right now if I want certain sports only channels I have to order both the Latino package and the Sports Package. ESPN Deportes, GOL TV, Fox Sports en Espanol, are only available on the Latino Package. Can you guys add these to the Sports Package? I know this used to be the case a couple years ago. I don't know why that changed.

I'd also like to request these channels in HD.
Galavision HD
Telemundo HD
Telefutura HD
Fox Soccer Channel HD
Espn Deportes HD
Gol TV HD
Fox Sports en espanol HD

My zip code is 30542

I plugged in the address that my family stays at and noticed that DVRs are now available in the 75165 zip code. I am assuming that they are motorola DCH6416s? Seems that they became available in the last two weeks.

Good Morning,

It does appear that standard DVR's are available in your market. Model availability can vary. Would you be interested in setting up an installation? If so, please send me a PM with the Name, Address, Phone Number, and PIN/Security Code on the account. :)


DVR Available
HDMI DVR Available
Multi-Room DVR Not Serviceable
HD Available
HD DVR Available
HD HDMI Available


Thanks,

Dylan
http://www.charter.com/Umatter2Charter

I've asked this a couple months ago, I'm just checking you guys got any info about these channels.

Are there any plans to offer NBA TV and Fox Soccer+, if not I'd like to make a request? And does Charter offer MLS Direct Kick?
I'd also like to know if Charter as any plans to streamline the sports package? As of right now if I want certain sports only channels I have to order both the Latino package and the Sports Package. ESPN Deportes, GOL TV, Fox Sports en Espanol, are only available on the Latino Package. Can you guys add these to the Sports Package? I know this used to be the case a couple years ago. I don't know why that changed.

I'd also like to request these channels in HD.
Galavision HD
Telemundo HD
Telefutura HD
Fox Soccer Channel HD
Espn Deportes HD
Gol TV HD
Fox Sports en espanol HD

My zip code is 30542

Good Morning,

Local lineups are handled by each market individually. We can definitely pass along your feedback and requests. We are not showing current plans to add any of the above channels or change the lineups.

Thanks,

Dylan