View Full Version : Anyone ever had a problem with the menu clicking sound on PS3 cutting out?
Archaea 09-09-07, 11:49 PM Games and movies play fine, but the menu navigation. The click/click/click between icons comes and goes constantly. I took back my first PS3 because it was doing it, the 2nd one has bene doing it the whole time I've had it too.
The reciever I'm using is a Denon 5700 and I've tried the various optical inputs. Currently I'm using Video Aux. My xbox 360 has used the same opitcal toslink cable and same optical input ports without a single hitch.
Any ideas?
Games and movies play fine, but the menu navigation. The click/click/click between icons comes and goes constantly. I took back my first PS3 because it was doing it, the 2nd one has bene doing it the whole time I've had it too.
The reciever I'm using is a Denon 5700 and I've tried the various optical inputs. Currently I'm using Video Aux. My xbox 360 has used the same opitcal toslink cable and same optical input ports without a single hitch.
Any ideas?
I've seen posts about this problem. The audio connection is basically timing out and doesn't kick back in until it hears a sound. By the time it kicks back in you have already gone past a click or two. It's something about how when the XMB doesn't have any sound to send it sends no data so the receiver thinks the source is turned off so it times out that connection.
cooper1010 09-10-07, 07:32 AM I've seen posts about this problem. The audio connection is basically timing out and doesn't kick back in until it hears a sound. By the time it kicks back in you have already gone past a click or two. It's something about how when the XMB doesn't have any sound to send it sends no data so the receiver thinks the source is turned off so it times out that connection.
Beat me to it. There's a very detailed explanantion on here somewhere about it; I forget who did it, but it was a few months ago. Bottom line is, nothing's broken.
rjsanc30 09-10-07, 09:55 AM I noticed that when I switched from the multi-AV port (was using my PS2 component cable to the TV) to the optical port the "clicking" connected to movement within the XMB (cycling through the various categories) went away. When I select a option (still using optical), settings, images, check for update...etc I get a single click but nothing more.
When I switch back to the multi-av setting in the audio options the "clicking" returns on EVERYTHING within the XMB....I have absolutely no explanation for this. This is my second PS3, I had a 20 gig, I wanted the wi-fi options so I sold that one. The 20 GIG did the exact same thing - my conclusion is that the optical out option is in someway disabling the clicks, I was hoping Sony would have fixed this by now, oh well no biggie really, everything else works the way it should.
todrigo 09-10-07, 10:47 AM I am pretty sure it is related to the way information is sent through the optical connection. Using HDMI I get all of the XMB sounds but through optical it doesn't register if I move one spot or move between sections slowly. If I switch quickly it picks up every click after the first.
Mattardo 09-10-07, 12:30 PM It has to do with how fast your receiver is able to decode an optical signal. My Sony has a slight delay which happens with the xmb and with dvd menus and chapter skipping - I always miss the first part of the signal because the receiver is auto-decoding it and is not very fast. On the other hand - my pc is connected via mult-channel in connections (6 RCAS) and it has no problem whatsoever getting the signal immediately. I used to have my dish network receiver hooked up via optical until changing channels became annoying waiting for the sound to click in. So it basically boils down to your receiver and how fast if can decode the signal.
footbag 09-10-07, 12:51 PM Mine does this... Its really annoying!!! I first thought it was a polling issue, but it turns out its just poor programming on the PS3.
Mattardo 09-10-07, 03:01 PM The only way the PS3 could fix it is to have a constant digital stream of audio being sent to the receiver - something akin to the clock menu in the PS2 (the sounds would probably fit nicely with the XMB backgroud - assuming you haven't replace it with some static crap-paper offered on the PSN).
jayoldschool 09-10-07, 03:55 PM I turned off the clicks the first day I got my PS3. They were annoying. Try it without - I think you will like it better...;)
The only way the PS3 could fix it is to have a constant digital stream of audio being sent to the receiver - something akin to the clock menu in the PS2 (the sounds would probably fit nicely with the XMB backgroud - assuming you haven't replace it with some static crap-paper offered on the PSN).
They might be able to program it to send a stream of empty packets of data...like a packet shell but no payload. Then you wouldn't get any sound but the connection wouldn't time out.
Mattardo 09-10-07, 05:52 PM They might be able to program it to send a stream of empty packets of data...like a packet shell but no payload. Then you wouldn't get any sound but the connection wouldn't time out.
Yeh, they could do that and that would work perfectly - they just haven't done it heh. Of course, there's a hundred things they haven't done and the line tech support gives me when I have issues with receiver compatibility is : looks like the PS3 isn't compatible with older technology. Whatever, Sony - looks like you didn't do your homework when designing the PS3. The lesson I learned is : I will never buy a Sony receiver again, because the next piece of Sony hardware that comes out and I plug into it will not work correctly (I'm not talking about the clicking sounds - I'm talking about Dolby Digital via optical in Blue Rays) because everything else works fine with it, just not another Sony. :D
Deinonych 09-10-07, 11:47 PM It has to do with how fast your receiver is able to decode an optical signal. My Sony has a slight delay which happens with the xmb and with dvd menus and chapter skipping - I always miss the first part of the signal because the receiver is auto-decoding it and is not very fast. On the other hand - my pc is connected via mult-channel in connections (6 RCAS) and it has no problem whatsoever getting the signal immediately. I used to have my dish network receiver hooked up via optical until changing channels became annoying waiting for the sound to click in. So it basically boils down to your receiver and how fast if can decode the signal.
My receiver (Sony STR-DA333ES) has this issue with decoding digital audio. It's one of the reasons it will be replaced this fall. :)
Conan450 09-11-07, 09:41 AM I turned off the clicks the first day I got my PS3. They were annoying. Try it without - I think you will like it better...;)
same here, does it really matter that much?
Mattardo 09-11-07, 11:30 AM My receiver (Sony STR-DA333ES) has this issue with decoding digital audio. It's one of the reasons it will be replaced this fall. :)
I've got a STR-DE885 or something like that.. it's crap. I don't know if other receiver brands have the same problem or not. The Star Wars dvd menus are good tests to see if your receiver can decode quickly or not. AND it can't even handle Dolby Digital from Blue Rays. It does DTS fine from BluRAys. It does Dolby fine in games and dvds. Freakin' Sony...
flyersfan 09-11-07, 04:32 PM Really, of all the things to complain about, this one has to be near the bottom of the list. So your receiver is waiting to see what the audio source will be and doesn't catch the first second or two - so what? As everyone has confirmed, once there's actually something to listen to, like playing music, a game, or a movie, everything sounds fine.
If you really need to replace your receiver because of such a tiny issue, have at it. Just don't cry to Sony that something needs to be "fixed" when there are much bigger issues for them to deal with.
Archaea 09-11-07, 06:28 PM maybe for some of you this isn't a "big" issue.
For me it's an annoyance.
I like the clicks. My receiver, a Denon 5700, is a $4000 dollar receiver in it's day and still held in high regard.
I don't just miss the first click ---- I ONLY hear clicks if "I mash and hold" the left or right buttons. If I try to move left or right individually I don't get clicks.
Don't say it's a older receiver problem because I've hooked my Xbox 360 up to the EXACT same cable on the exact same receiver port to test and the Denon 5700 has never ever had a problem there. I've never noticed skipping sounds on any other toslink source. This includes three different DVD players, an Xbox, an Xbox 360, two different computers, and a HDTV reciever. The PS3 is the only electronic I've ever had on the Denon that I've noticed this issue.
This is a PS3 specific issue.
Mattardo 09-11-07, 07:21 PM Really, of all the things to complain about, this one has to be near the bottom of the list. So your receiver is waiting to see what the audio source will be and doesn't catch the first second or two - so what? As everyone has confirmed, once there's actually something to listen to, like playing music, a game, or a movie, everything sounds fine.
If you really need to replace your receiver because of such a tiny issue, have at it. Just don't cry to Sony that something needs to be "fixed" when there are much bigger issues for them to deal with.
The OP was trying to figure out a problem. If you don't have issues with the problem, then kindly get lost. It's not just in the XMB menu where this happens - as you would know if you had bothered to read the whole thread or didn't run your audio through your 15" black and white television using an rf adaptor in glorious mono. When you step up to stereo and have personal experience with this issue, then you can trash others trying to resolve it, eh? :D
footbag 09-11-07, 07:30 PM This does seem like an easy fix. I also notice that I miss the first bit of the startup sound on the PS3. Ironically enough, when I was setting it up I was relying on that sound to test my receiver config.
But as for it not being an issue... If it happens on a $250 Wii, its not a big issue. If it happens on a $600 PS3, its an issue.
Mattardo 09-11-07, 07:34 PM This does seem like an easy fix. I also notice that I miss the first bit of the startup sound on the PS3. Ironically enough, when I was setting it up I was relying on that sound to test my receiver config.
But as for it not being an issue... If it happens on a $250 Wii, its not a big issue. If it happens on a $600 PS3, its an issue.
You summed it up right there. Every time I complain about something the PS3 can't do or does crappily, I get attacked on all sides - but that's exactly why I feel like it's my right to complain. Customer satisfaction should be number 1 priority, but Sony seems to miss out on that sometimes.
Mongoos150 09-11-07, 07:47 PM I've seen posts about this problem. The audio connection is basically timing out and doesn't kick back in until it hears a sound. By the time it kicks back in you have already gone past a click or two. It's something about how when the XMB doesn't have any sound to send it sends no data so the receiver thinks the source is turned off so it times out that connection.Precisely. It's pretty obvious if you look at your receiver display while clicking through the XMB.
Seems like an extremely silly thing to be complaining about. I'll worry about the audio on my media, not the XMB click, thank you very much :rolleyes:
Mattardo 09-11-07, 09:42 PM Yep - most people think this just affects the XMB. It affects much more than that, so it's a legitimate complaint. Again, unless you own a stereo receiver (or any of it's descendents) you probably wouldn't care.
Have any of you tried disabling auto format detection on your input? It seems like that would help.
Yep - most people think this just affects the XMB. It affects much more than that, so it's a legitimate complaint. Again, unless you own a stereo receiver (or any of it's descendents) you probably wouldn't care.
This is bigger than a PS3 issue. It's part of the Toslink/S-PDIF protocol. Not to go into too much detail what you guys have found is the Clocking/reclock buffering function (sync) of Toslink/S-PDIF. For those of you who have high end AVR (running optical) have you ever noticed that when you turn on your TV it takes a second for the sound to come through? Same thing. It takes a second for the AVR to sync with the signal it's getting from the source. In the case of a TV/cable/directv box you see the mouth moving then hear the sound once it syncs up. In the case of the XMB the clicks can be so spread out that it doesnt have time to sync, and it misses some of them.
Creating a constant signal for the XMB could work, but could also creat lip sync issues on other sources. 4000 dollar reciever or not. It's the Toslink protocol. If you dont want to have this problem get rid of the Toslink
Edit:
One other thing I forgot to mention. Some AVR's DAC section actually turn off when they arent getting a digital signal. Combine this with the Sync function of the Toslink, The Toslink would need to send a signal then the DAC section of AVR wake up to process it. It could very well be that the PS3 sends the signal (the click) the DAC wakes up to do the processing only to have missed what it was supposed to process.
Mattardo 09-12-07, 02:54 PM This is bigger than a PS3 issue. It's part of the Toslink/S-PDIF protocol. Not to go into too much detail what you guys have found is the Clocking/reclock buffering function (sync) of Toslink/S-PDIF. For those of you who have high end AVR (running optical) have you ever noticed that when you turn on your TV it takes a second for the sound to come through? Same thing. It takes a second for the AVR to sync with the signal it's getting from the source. In the case of a TV/cable/directv box you see the mouth moving then hear the sound once it syncs up. In the case of the XMB the clicks can be so spread out that it doesnt have time to sync, and it misses some of them.
Creating a constant signal for the XMB could work, but could also creat lip sync issues on other sources. 4000 dollar reciever or not. It's the Toslink protocol. If you dont want to have this problem get rid of the Toslink
Edit:
One other thing I forgot to mention. Some AVR's DAC section actually turn off when they arent getting a digital signal. Combine this with the Sync function of the Toslink, The Toslink would need to send a signal then the DAC section of AVR wake up to process it. It could very well be that the PS3 sends the signal (the click) the DAC wakes up to do the processing only to have missed what it was supposed to process.
Yes, it's more than PS3 - it's probably more on the receiver side than anything. My dish network did it until I hooked it up with rcas, my dvd players, ps3, etc...
eddy_winds 09-12-07, 04:11 PM My receiver (Panasonic XR-57:) has np with this issue with decoding digital audio. :cool:
Deinonych 09-20-07, 05:40 PM I've got a STR-DE885 or something like that.. it's crap. I don't know if other receiver brands have the same problem or not. The Star Wars dvd menus are good tests to see if your receiver can decode quickly or not. AND it can't even handle Dolby Digital from Blue Rays. It does DTS fine from BluRAys. It does Dolby fine in games and dvds. Freakin' Sony...
My Denon 3805 doesn't have the problem, and neither did the Onkyo 604 that I tried out earlier this year. It may be a specific problem to the older Sony receivers. Not sure if the newer Sony models have the problem, but I'm not going to bother finding out. My next receiver most likely will be one of the new Denon HDMI 1.3 models coming out later this year.
Mattardo 09-21-07, 05:57 AM My Denon 3805 doesn't have the problem, and neither did the Onkyo 604 that I tried out earlier this year. It may be a specific problem to the older Sony receivers. Not sure if the newer Sony models have the problem, but I'm not going to bother finding out. My next receiver most likely will be one of the new Denon HDMI 1.3 models coming out later this year.
All the issues I've had with this Sony receiver (and all the other components) has taught me never to buy Sony (I make an exception for their gaming machines, but...).
Scotty L 09-21-07, 10:40 AM All the issues I've had with this Sony receiver (and all the other components) has taught me never to buy Sony (I make an exception for their gaming machines, but...).
Well we *are* on AVS :p Sony audio is a no-no, especially when you got Yamaha, Onkyo, H/K, Denon... Everything from their home to car audio line is sub-par.
Sony televisions on the other hand usually set the bar. You guys should check out the other sections once in a while ;)
Mattardo 09-21-07, 05:20 PM Well we *are* on AVS :p Sony audio is a no-no, especially when you got Yamaha, Onkyo, H/K, Denon... Everything from their home to car audio line is sub-par.
Sony televisions on the other hand usually set the bar. You guys should check out the other sections once in a while ;)
Yes, you're right - I've had the receiver since it came out, so I haven't had the need to upgrade yet. After dealing with it for a little bit (and Sony's awful Dvd-Mega-Crap Changers) I learned my lesson. And now that I know it can't handle Dolby Digital from BlueRay but can play DTS from BluRay perfectly, I really hate it. It served it's purpose (mostly) over the years, but now it must die. I wonder if there's a way to check newer receivers to see if they have this problem witout actually taking them home and testing them...
Your Sony receiver can't decode vanilla DD from a Blu-Ray? That sucks.
Mattardo 09-21-07, 10:33 PM it decodes it, but it cuts out intermittently. I don't get it, because it decodes DD, DTS perfectly on the PS3 in DVDs, Games, etc. DTS even works fine on BluRay. Just DD cuts out. Other people are having this problem as well with my family of receivers. SOOO, since most Blu-Rays don't have DTS, I've only purchased 2 and that was BEFORE I knew the problem - so only one plays because it has DTS. It's extremely maddening and SCEA and SONY keep passing the buck to each other and neither will fix it. I dunno. I was hoping that a Sony would play nice with another Sony...
I use an optical cable on my PS3 and my receiver will do the same thing. It does it on my computer as well when I use an optical cable. It seems like the sound is on idle and once it's detected it will output the sound but if there is no sound for like 5 seconds the output is disabled until sound is detected again.
Archaea 08-01-08, 04:09 PM ^ I purchased a Onkyo SR805 and the problem has completely disappeared. It seemd to be related to the aging Denon 5700.
fragile-reality 08-01-08, 07:28 PM ^ I purchased a Onkyo SR805 and the problem has completely disappeared. It seemd to be related to the aging Denon 5700.
Really? I may have to get a new receiver too then. I get annoyed when I have to wait four seconds for the sound to kick back in after I have fast forwarded on a dvd. I tend to fast forward past the entrance of fighters in MMA.
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