AbeFrohman
09-26-07, 05:13 PM
not sure if this is even to the right forum to post this....
i bought an HD TV the first week of Sept and moved to Dish from DTV since I did not want to pay $200 to upgrade to the HD DVR that Dish would provide free with a 18 month contract. Here is the short version...
Sat 9/8 - 12 - 5 appointment and they call can cxl, don't have the equipment.
Sun 9/9 - 12- 5 appointment - call at 3 pm and on the way. never show up. i call and they say truck broke down. will dispatch another tech at 5 pm. never shows up. call me at 9 pm to check on tech, i say he never showed.
Thurs 9/13 12-5 appointment - the guy gets there at 4:15, leaves at 10:30 and i'm only getting limited channel. the guy says this is his first superdish install and can't figure it out. But some channels working.
Fri 9/14 - tech coming out at 4 pm and never shows.
I call tech support three different times to try to get it working and they try three different things, none of them working. they are convinced i have a bad reciever. he overnights one, but doesn't ship until tuesday.
Sat 9/15 - they finally show up and fix everything. i am now a happy camper
call back to stop the receiver from coming. they say can't stop an open order even though it has not been shipped.
Wed 9/19 - call Dish, what to do with receiver. they tell me to take it to UPS and do a return to sender at no charge. get there and it was sent to me by fed ex.
Thurs 9/20 - call Dish and explain - they say i was misinformed - take it to fed ex and they will take care of it.
Fri 9/21 - go to Fed Ex store - guy won't take it with out prepay label. I explain that Dish said just return. FedEx won't take it.
Call Dish - oh we are sorry, they should have emailed you a label. sent to my email
Monday 9/24 - Still haven't reciveved email. call dish back and they re-email it. i get it and go to UPS now to ship off receiver that i never needed after three trips.
Later this evening I notice that i am losing satellite connection. it is late after MNF, it is supposed to rain and thought maybe it was cloudy.
Tuesday 9/25 - same issue in the morning and when i get back from work. check a few overnight recordings and most of them were partials due to signal loss. Call tech support, they walk me through a battery of tests then say a tech needs to come out. Schedule me for Oct 2nd. I don't have a signal more than i have it.
What would you do. I was giving my 1st month free after talking to their executive resolutions department. Is there a time frame to cancel this 18 month contract with out penalty. I ask them and they say no. But I find that hard to believe. I want my DTV back.
Any suggestions?
i bought an HD TV the first week of Sept and moved to Dish from DTV since I did not want to pay $200 to upgrade to the HD DVR that Dish would provide free with a 18 month contract. Here is the short version...
Sat 9/8 - 12 - 5 appointment and they call can cxl, don't have the equipment.
Sun 9/9 - 12- 5 appointment - call at 3 pm and on the way. never show up. i call and they say truck broke down. will dispatch another tech at 5 pm. never shows up. call me at 9 pm to check on tech, i say he never showed.
Thurs 9/13 12-5 appointment - the guy gets there at 4:15, leaves at 10:30 and i'm only getting limited channel. the guy says this is his first superdish install and can't figure it out. But some channels working.
Fri 9/14 - tech coming out at 4 pm and never shows.
I call tech support three different times to try to get it working and they try three different things, none of them working. they are convinced i have a bad reciever. he overnights one, but doesn't ship until tuesday.
Sat 9/15 - they finally show up and fix everything. i am now a happy camper
call back to stop the receiver from coming. they say can't stop an open order even though it has not been shipped.
Wed 9/19 - call Dish, what to do with receiver. they tell me to take it to UPS and do a return to sender at no charge. get there and it was sent to me by fed ex.
Thurs 9/20 - call Dish and explain - they say i was misinformed - take it to fed ex and they will take care of it.
Fri 9/21 - go to Fed Ex store - guy won't take it with out prepay label. I explain that Dish said just return. FedEx won't take it.
Call Dish - oh we are sorry, they should have emailed you a label. sent to my email
Monday 9/24 - Still haven't reciveved email. call dish back and they re-email it. i get it and go to UPS now to ship off receiver that i never needed after three trips.
Later this evening I notice that i am losing satellite connection. it is late after MNF, it is supposed to rain and thought maybe it was cloudy.
Tuesday 9/25 - same issue in the morning and when i get back from work. check a few overnight recordings and most of them were partials due to signal loss. Call tech support, they walk me through a battery of tests then say a tech needs to come out. Schedule me for Oct 2nd. I don't have a signal more than i have it.
What would you do. I was giving my 1st month free after talking to their executive resolutions department. Is there a time frame to cancel this 18 month contract with out penalty. I ask them and they say no. But I find that hard to believe. I want my DTV back.
Any suggestions?