I will give you guys a very brief version:

1.) I registered my Samsung TV so I got an additional 3 months warranty within that additional 3 months, I got the shadow on the left hand side problem. I called up Samsung and they pretty much demanded I give them the receipt although the build date reads 06/30/2006 which would have put it under the warranty time.

2.) After my August 30th call was canceled since I didn't produce a receipt, I bought a extended warrenty and put in a call to fix the shadow problem on Sep 20th. I spoke with KOAMBRA after working with Samsung, and the Koambra people seemed to speak very little English or were just VERY rude. They ignored my questions of what times they can come in and pretty much just stuck to 1 time frame they had.

3.) Seeing how they were ignoring my E-Mails I asked my dad to come home if he could to see the service tech. After my dad came home and KOAMBRA didn't show up, we called up KOAMBRA who told us they did not get a part they needed...jee thanks for letting us know before my dad had to drive home from work to wait for him...they rescheduled after I sent an E-Mail asking them to respect my time and at least call me if they cancel.

4.) I hired someone to stay that day and no one showed up from KOAMBRA...I called KOAMBRA about 4 times, left about 3 voice mails, and left about 3 E-Mails begging for them to call me. They finally left me a message on a SEPERATE number than what I specified numerous times stating that I was not available and that they are closing my ticket...I called them and they told me to call Samsung.

5.) I called Samsung on a Saturday and they created a new ticket and noted my gripes with KOAMBRA. Koambra was closed on Sat-Sun but they were open on Monday, and they promptly closed my ticket without giving me any service. I waited patiently for them to call me so on Saturday (the next week) I called up Samsung wondering why KOAMBRA has never called me. That is when I found out KOAMBRA closed my ticket on Monday...the first day they were back at work, their excuse: I was not available. I call BS. I have no logs of them calling me at any of my numbers and this is after I complained about KOAMBRA. I called again on Monday and Koambra told Samsung that they do not do home service (LOL) and that I need to speak with George TV (or something to that name). I spoke with George and created a ticket on Monday, George TV ordered my part and created a ticket to come out next Tuesday.

6.) I got a call from Samsung on Saturday wondering if my problem is resolved, I told them no we are waiting for a part. I called George on Monday and they stated there is a delay with the shipment....

7.) I called Samsung today asking for a new TV to replace this as we discussed on Saturday and they xfered me to ECR (Executive Customer Relations or something?) and I WAS ON HOLD FOR OVER 4 HOURS. I called Samsung 2x and their answer was "keep holding, they are very busy, call in the morning as they aren't busy then." After 4 hours and 18 minutes, they HUNG UP ON ME! I called Samsung again and they stated there is no hold time right now, and they transfered me again....Now I'm on hold for 30 minutes...

I am ready to sue, this is horrible. I am so frustrated right now. I'm glad I have a lot of E-Mails saved showing their complete lack of customer service and my phone records. Does anyone have any suggestions? Please help I'm GOING CRAZY. Thank you. :mad::mad::mad::mad:

Thanks for this posting.

Many people read these emails, so its good to respond to them to.

I found this posting via a google search. I found that Koambra was a (approved?) Samsung dealer, and there is a specific TV I am looking for.

After reading your email I will not give Koambra my business. I just went through a similar scenario buying hardwood (at Brampton Hardwood). The service was great, thanks Dan, up until we went to cash. The service was so rude I guessed the cashier owned the business.

I am Canadian, proud to be one, but I will not be walked over either. What benefit is it to buy Canadian, with poor service. You might as well buy American and save big dollars.

For example right now I can buy the same tv at BestBuy U.S. for $1899, which sells here for $2699 (less duty, some hassle picking it up).

That sucks, obviously very bad customer service by Samsung.

I've had very good customer service from Sony. My optical block was replaced out of warranty for the blue blob/fog problem. I think they voluntarily replaced many optical blocks because they feared a class action suit similar to one they settled on the early SXRD sets for the green/yellow blob problems.

I'm convinced one of the primary reasons Sony left the RPTV market was excessive warranty repairs that caused them to lose money on the whole RPTV line.

I bought a 5-year extended warranty from Tweeter on my new 60A3000. It is underwritten/serviced by ServiceNet. I believe that is who Sony also uses for the extended warranties they sell. Hopefully, they'll be good if I ever need them.

I believe the limits on small claims suits have been increased quite a lot (may vary by state), I would bet the TV falls within the limit. You can probably download some standard forms for filing a suit and probably wouldn't require a lawyer. But you need to find that receipt and any documentation you've got on the extended warranty.