I recently bought a Canon HG10 and it came with Corel Application Disc CD that contains (1) DVD Movie Factory (2) WinDVD and (3) GuideMenu. GuideMenu utility is supposed to help with backup and transfer of movie files.

However, I am having trouble installing the software. First 2 programs install fine, but GuideMenu doesn't install. I tried two times and final result was the same.

When I tried to install GuideMenu by itself (by navigating to its folder on the CD and starting setup.exe), an error message goes something like this:
"Installation wizard was interrupted. No changes were made to the system."

Did any of you experience this problem? Any idea what may be wrong?

I called Corel on the phone number that was printed on the back of their manual and the helpdesk guy said that it is a "free software" and hence phone support is not provided. (In that case, why did they print the phone number on the manual? No answer to that question.) My question via email support on their Web site is yet to be answered.

not sure that i can offer any help but everything installed ok for me. it's all on one disc with one installer. anything funny happen during the install? i would try uninstalling all of the apps (and removing any leftovers and reg entries) and try to reinstall the whole thing. but you may have tried that already.

Thanks for your response snuba, but nothing is helping. I did completely uninstall and even cleaned up the registry. Still no use. Installation program is not liking something on this computer and I am not sure what.

Installation worked satisfactorily on a laptop computer, but I like to use my desktop (which has more memory, space, and power) for HG10 related operations.

If only I can determine what is "interrupting" the installation wizard, I can probably figure out a work-around.

What OS are you using? Vista? Windows XP?

My desktop has dual boot option. Windows XP Home is the main OS that I use as default. Second OS is Windows XP Professional that I rarely use. It is mostly prestine, not many applications installed. Both are up-to-date with MS patches and updates.

I have the exact same problem in both the OSs. Uninstalling Nero didn't help. That makes me wonder if hardware has something to do with it. I did try disabling my wireless input devices and wireless Internet access, but that didn't help any.

While searching on the Internet, I stumbled upon a thread that is somewhat related to the issue I am having, in which Corel suggested to update the Video Card driver! Since I did upgrade the video card on this PC, there may be some value in exploring this.

Having already spent well over 10 hours in trying to get this working, I am not sure if I should continue to pursue this. My remaining options are (1) buy a stand-alone movie software (2) return HG10 and (3) continue working with less powerful laptop computer where the software was successfully installed.

Having already spent well over 10 hours in trying to get this working, I am not sure if I should continue to pursue this. My remaining options are (1) buy a stand-alone movie software (2) return HG10 and (3) continue working with less powerful laptop computer where the software was successfully installed.
i think the hg10 is fantasttic, so i don't recommend returning it. even when the software installs correctly, it's kinda weak compared to some standalone apps. i plan on getting the full ulead videostudio plus 11 (11.5 actually). so unless you don't like the camcorder itself, keep it and buy the software. most of the major apps have big rebates right now and you can get one for pretty cheap.

Here (http://www.corel.com/servlet/Satellite?pagename=us-Ulead/UleadProcessLayout&lc=en&ppg=CorelCorp/Trials/DownloadContainer) is the 11 plus program. It is free for a 30 day trial. There is a 11.5 update that is necessary but you'll get the idea of how 11+ works w/o it. I like 11+ but you can also try Sony Vegas' Moviestudio platinum (8.0) for 5 days free. Vegas is better but has a higher learning curve. The AVCHD in Sony might not work with Canon although I think the Ulead AVCHD capture will work fine with Canon.

Good luck.

Actually, I was disappointed by the included software. It seems buggy for me. I don't have a powerful system, but I figured I should be able to trudge through the import of a short clip, and play it with tons of stuttering and all. I have plenty of RAM, but only a 1.7GHz Athlon 2500+. Anyway, the software just crashes whenever I try to do something. Import, transfer, play...
I'm planning on building a Q6600 based PC after the holidays at which point I'll be all set, but I have a big vacation and the holidays before then, and I will need to get these clips off the camera before I have the new PC, and I'm not rebuilding my current one just for this, when I'm going to have to rebuild one in two months anyway.

So, for me, the Camera is great. The software, not so good...

Here (http://www.corel.com/servlet/Satellite?pagename=us-Ulead/UleadProcessLayout&lc=en&ppg=CorelCorp/Trials/DownloadContainer) is the 11 plus program.


Thanks, but that URL doesn't lead to 11+ page. Following one does.
Correct URL for Corel VideoStudio 11+ (http://www.corel.com/servlet/Satellite?pagename=CorelCom/ProcessLayout&lc=en&ppg=CorelCorp/Trials/Login&pid=1175714230704&cid=1177439658237)

I have plenty of RAM, but only a 1.7GHz Athlon 2500+. Anyway, the software just crashes whenever I try to do something. Import, transfer, play...


Mjr,

My desktop also has an AMD chip (Athlon 64 3200). I wonder if Corel doesn't like AMD chips.

Anyway, did it install GuideMenu application successfully on your computer?

When I install the software, it installs WinDVD and Movie Factory successfully. But, when I try to open a .MTS or .M2TS file with either of those programs, they crash immediately with an MFC error.

Things work OK on my laptop that has an Intel chip.

Anyway, did it install GuideMenu application successfully on your computer?
I believe I didn't have any install problems. I believe GuideMenu installed ok.
When I install the software, it installs WinDVD and Movie Factory successfully. But, when I try to open a .MTS or .M2TS file with either of those programs, they crash immediately with an MFC error.
Yeah, I get something similar, if not exactly the same thing. (I'm not there now to try). The only application that works whatsoever is the backup tool. Of course, that's just copying files via USB. It is not doing any kind of decoding.

Anyone get through these problems skarkada and I are having?

I am also experiencing the exact same problems. It never installed originally (only WinDVD and MovieFactory) and when I tried to manually install it I got the same error. Was anyone able to figure this out. I logged a support case with Corel. Hopefully they can solve it.

Thanks, but that URL doesn't lead to 11+ page. Following one does.
Correct URL for Corel VideoStudio 11+ (http://www.corel.com/servlet/Satellite?pagename=CorelCom/ProcessLayout&lc=en&ppg=CorelCorp/Trials/Login&pid=1175714230704&cid=1177439658237)
Thanks for the correction. I can see the website has changed since I posted the URL.

Have you tried 11+ yet?

I have an AMD 3800+ (SC) with 2 gigs of ram. 11+ works well for me.

Thanks for the correction. I can see the website has changed since I posted the URL.

Have you tried 11+ yet?

I have an AMD 3800+ (SC) with 2 gigs of ram. 11+ works well for me.

Not yet, although I may try if if I can't get GuideMenu to work. I already have MovieFactory 6+ (the full version, not the one that comes with the camcorder). It is my understanding that it supports AVCHD files, so all I really need is an application to import them onto my PC which I believe is what GuideMenu was supposed to do.

Not yet, although I may try if if I can't get GuideMenu to work. I already have MovieFactory 6+ (the full version, not the one that comes with the camcorder). It is my understanding that it supports AVCHD files, so all I really need is an application to import them onto my PC which I believe is what GuideMenu was supposed to do.

Okay, I downloaded Ulead Video Studio 11+ trial and it appears the trial version doesn't support AVCHD, or am I doing something wrong. I don't want to buy it unless I know for sure it will work on my PC. I already have MovieFactory 6+ with the HD bonus pack, and all it does is crash as soon as I try to import video from my HG10. So I am hesitant to buy another Ulead product unless I can actually see it working first. Is there any software out there (trial/freeware) that will work with HG10 files?

Don't think this has a free trial but this software is supposed to handle AVCHD like a champ. I'm not trying to sell you software but I noticed that bestbuy has the ultimate version of this for sale 79$ right now (normally its 110$+). My wife is getting an HG10 for Christmas and I plan to purchase Pinnacle Studio right afterwards. I'd rather use Adobe Premier but it does not support AVCHD yet.

http://www.pinnaclesys.com/PublicSite/us/Home/

Same problem with guidemenu software not installing on XP (sp2). I was very pleased to get the e-mail that a patch was available for the moviefactory (sarcasm ooozing from every pore), so I am SURE that a patch is on short-order, because (hold your socks habs) those canadian software developers are much more proficient than lousy good for nothing american developers. I am going to begin holding my breath now, as I get in my japanese automobile to go out to buy Pinnacle software. Why can't we all just get along?

Just a quick update. I finally got this installed on a different PC (I had tried unsuccessfully on two, and then it worked like a charm on the third...an Intel this time...). Anyway, after installing it, I was able to copy the installation from the third computer to the first:

I copied the contents of the C:\Program Files\Corel\Corel GuideMenu\ folder from my third computer to my first. Then I exported HKEY_CURRENT_USER\Software\COREL\GuideMenu and HKEY_LOCAL_MACHINE\SOFTWARE\Corel\GuideMenu registry entries from my third computer and imported them into my first. Finally I copied the contents of C:\Documents and Settings\All Users\Application Data\Ulead Systems\DMFSDK\5.6 from my third pc to my first.

After that, GuideMenu would run on my first PC. Now, I am still having problems with MF crashing when trying to load AVCHD content from my camcorder (by the way, that mysteriously works on the third computer as well). I also figured out how to import AVCHD through VideoStudio, but that crashes as well with the same error (a fault in h264vdechpdll.dll). Anyone able to figure out the problem with it crashing?

Anyone able to figure out the problem with it crashing?
I think it has to do with the processor's support for SSE2 or SSE3... My old processor (Athlon 2500+, NOT Athlon XP) doesn't support these. I just assembled a Q6600 based PC (Intel Quad Core), but haven't had a chance to try it out yet..

I think it has to do with the processor's support for SSE2 or SSE3... My old processor (Athlon 2500+, NOT Athlon XP) doesn't support these. I just assembled a Q6600 based PC (Intel Quad Core), but haven't had a chance to try it out yet..

You may be on to something. Both PCs it crashes on are older Athlons, which do not support SSE2, and the PC it works on is an Intel Pentium M, which I believe does support SSE2 (but not SSE3). I submitted a response to Corel/Ulead support on this, I'll let you know what they come back with.

Greetings,

I too am running into problems with installing GuideMenu on my desktop. I have sucessfully installed all three applications on my laptop (AMD Turion 64 X2 Mobile Technology TL-50) and can connect to the camcorder without a problem. However with the desktop system (AMD Athlon XP 3000+) the GuideMenu will not install. I have tried to re-install the software but got the same results. I will try the manual copy and install of the software however I would really like to get to the bottom of this. Also, the software will crash when I try to play AVCHD files directly.

I have also had numerous problems with the Nero software on this system...

Greetings,

I too am running into problems with installing GuideMenu on my desktop. I have sucessfully installed all three applications on my laptop (AMD Turion 64 X2 Mobile Technology TL-50) and can connect to the camcorder without a problem. However with the desktop system (AMD Athlon XP 3000+) the GuideMenu will not install. I have tried to re-install the software but got the same results. I will try the manual copy and install of the software however I would really like to get to the bottom of this. Also, the software will crash when I try to play AVCHD files directly.

I have also had numerous problems with the Nero software on this system...

Does MovieFactory crash on the Athlon XP machine when you try to import video from your camcorder? I don't know if the GuideMenu installation problems are due to the same issue as MovieFactory crashing, but it sounds to me like you are experiencing the same problem I am. It may be worth while opening a ticket with Corel. Right now, I don't think they are taking my issues very seriously (I've been back in forth with their support for over a month now) and basically all they've told me to do is numerous reinstalls etc. If they get a bunch of tickets for the same issue, maybe they'll finally realize that their may be an actual issue with their software.

I just got an HG10 yesterday and I'm having the same problems. DVD Movie Factory and WinDVD install correctly from the CD-ROM, but GuideMenu does not. I tried manually installing GuideMenu using the setup.exe file in the GuideMenu directory on the installtion CD, but I get the same installation failed error discussed in this thread. I used the Canon Backup Utility to transfer video from the camera and I also experience the MFC crashes when trying to import the video into DVD Movie Factory.

My computer is way out of spec, so that may be the problem with DMF crashing. But I don't know why GuideMenu won't install. There has been discussion of processors in this thread. I attempted installation on a 1GHz Pentium III (yes, a P-three) running Windows XP Pro SP2. So perhaps it is an issue with having SSE2 or greater. I thought this might shed some new light on the processor issue.

I'm expecting a baby any day now and need to figure out if I'm going to keep the camera. I'm going to try an installation on another computer tonight. I'm not thrilled about buying a new computer to support a camera that I can't get video off of yet. But I'll need a new computer to do anything meaningful with the video anyway. Any reassurances this will fix my problem?

I think the problem you have is that you dont have a 64 bit graphics accelerator card installed. It did exactly what you described to me in my home machine.
The Ulead DVD factory will find the clips once you point the avchd folder.
But it will crash and offer to tell Microsoft about it.

Looked at the specs and found that this beast needs 1GB memory in XP and 2GB memory in Vista and a graphics accelerator card. My home machine was seriously underpowered. Watched the task manager and found that the application had hardly consumed 43MB when it crashed. So I think at present it is not a memory issue, but it fails initialize the graphics card. Took it to my work, and I have free run on my work computer :cool: and I installed it on a dual core machine with 2GB of memory and a superduper accelerator card. It is able to import the clips.

That said, the software is incredibly clunky and badly made.:mad: The installer tries to everything automatically. When you try that approach, you have to think of every possible failure mode and display proper warnings and errors and the reasons. Windows don't resize. Simple clicks on buttons locks up the system for long periods. When the graphics context fails to initialize, you should catch the error and display an error message. Come on, how dumb are the Ulead programmers? Very poorly made software.

Canon too shares the blame. They are shipping version 5.6. Already 6.0 is out. They did not include a HDMI cable in the box. All in all, extremely good hardware spoiled by bad cost cutting marketers shipping it with shoddy software. :mad: