Before I call D* Customer Support to have someone check out my setup, I thought I'd ask the folks who really know.

I've had the new HD channels since they were implemented, with everything working fine. Signal levels on 103b in the 90s, mostly high 90s.

Over the past couple days, I've had problems picking up any of the channels from 103b, not to mention a few SD channels (Cartoon Network and Noggin for the kids). If I unplug my receiver, wait a few minutes, then plug it back in and wait for it to initialize, I then get all the channels. Only for a little while, then I get nothing. If I set one channel to record, I still get nothing on the new HD channels (and some SD channels). Then, if I record ANOTHER channel, and stop recording the first channel, I can get ALL the channels again.

Does this sound like my Dish has become out of alignment, I have a bad BBC or two, or something wrong with my receiver? I'd like to have an idea before calling Customer Support at D*.

When I have the problems of not getting any of the new HD channels (and some of the SD channels), my signal strength for 103b is all zeros. I don't know if a bad BBC will prevent you from getting a good signal strength, and sounds like it's out of alignment, but why do I get them when I unplug for a while....but then they just go out again?

Bad wiring or LNB quite possibly. The SD channels are on completely different satellites than the HD channels and do not require a BBC anyway.

Bad wiring or LNB quite possibly. The SD channels are on completely different satellites than the HD channels and do not require a BBC anyway.

That was my entire confusion.....why some of the SD channels are "Searching for Sat" too. I'm still confused as to why I can hit record, then record a 2nd show, delete the first, then get all the HD channels, as well as the the SD channels I couldn't get before. Maybe like you said...bad LNB or bad wiring. I guess it could be that and a BBC, since the recording test proved to work. Hmmmmm. I guess I'll call and have a tech come out and check my alignment and replace my BBCs while he's at it.

Have you verified both tuners are working?

Before I call D* Customer Support to have someone check out my setup, I thought I'd ask the folks who really know.

I've had the new HD channels since they were implemented, with everything working fine. Signal levels on 103b in the 90s, mostly high 90s.

Over the past couple days, I've had problems picking up any of the channels from 103b, not to mention a few SD channels (Cartoon Network and Noggin for the kids). If I unplug my receiver, wait a few minutes, then plug it back in and wait for it to initialize, I then get all the channels. Only for a little while, then I get nothing. If I set one channel to record, I still get nothing on the new HD channels (and some SD channels). Then, if I record ANOTHER channel, and stop recording the first channel, I can get ALL the channels again.

Does this sound like my Dish has become out of alignment, I have a bad BBC or two, or something wrong with my receiver? I'd like to have an idea before calling Customer Support at D*.

When I have the problems of not getting any of the new HD channels (and some of the SD channels), my signal strength for 103b is all zeros. I don't know if a bad BBC will prevent you from getting a good signal strength, and sounds like it's out of alignment, but why do I get them when I unplug for a while....but then they just go out again?

I am having almost the exact same problem. It started Friday when I started to get no signal message on channels I used to have no problem receiving. When I tune to channel 206 for ESPNHD via my HR20 I get searching for signal but when I switch to 73. I get it without a problem.

Keep us posted on what you find out.

check your switch its mostly the problem then all the wires and lnbs... try if you maybe can run straight cable from one lnb to your receiver and then check...

I am having almost the exact same problem. It started Friday when I started to get no signal message on channels I used to have no problem receiving. When I tune to channel 206 for ESPNHD via my HR20 I get searching for signal but when I switch to 73. I get it without a problem.

Keep us posted on what you find out.

Same here. 206 I get searching for signal, and 73 comes in fine. It just happened out of nowhere. I'm calling D* today. Will let you know.

I just rebooted my HR20 and now it is stuck at Acquiring Guide Data.

I found with my new HR20 that I'm getting different signal levels between tuner 1 and tuner 2 for the transponders on the 110 sat which is where some of the older MPEG2 HD content is. I was seeing 95% on tuner 1, 69% on tuner two, swapping the feeds didn't change it.

D* is coming back out Friday to have a look.

Hi, similar problem. Called D* and they said the multiswitch was bad. Tech came tonight and said multiswitch was fine, but since the software upgrade on 11/13 at 3:49AM now the HR20s need to inputs. I only have one. When it was on a channel and I was not getting a signal, he switched the input coax from 1 to 2 and that channel came in while others would not. Very strange. He left and I called D*, I talked to a lady and she said it only needs one input and the techs are coming back on Monday. I have a feeling no one will fix this for a while.

If you are having this problem with the HR20 and have only one coax, try switching from input 1 to 2 and see if that fixes the problem.

Thanks

I'm having the same problem here.... getting 0's across the board on tuner1 when looking at the 103(b)... Tuner2 gets 95+... Switched cables all over the house, no difference.

Problem started just a few days ago & out of the blue. Tech is scheduled for Friday... Looks like the last software update was on 11/7.

*update*

i've tried switching out bbc's, swapping cables, swapping bbc's, swapping cables with my other dvr (sd), forced software update, and a "reset everything"... no luck. i've unplugged it and am going to leave it that way until tomorrow evening. i just don't understand why tuner1 will not work anymore on the 103 sat... it works great on all the other sats!

At this point my HR20 is a boat anchor. I attempted to reboot it and now it is stuck on Acquiring guide data. I have a tech coming out Friday as well but I have found these techs to be useless. I wish D* would fess up and say we had a bad software update and we will send replacement units. Instead it is this bull regarding connections and bad multiswitches . This frustrates me to no end.

I'm having the same problem here.... getting 0's across the board on tuner1 when looking at the 103(b)... Tuner2 gets 95+... Switched cables all over the house, no difference.

Problem started just a few days ago & out of the blue. Tech is scheduled for Friday... Looks like the last software update was on 11/7.

*update*

i've tried switching out bbc's, swapping cables, swapping bbc's, swapping cables with my other dvr (sd), forced software update, and a "reset everything"... no luck. i've unplugged it and am going to leave it that way until tomorrow evening. i just don't understand why tuner1 will not work anymore on the 103 sat... it works great on all the other sats!

Sounds like the same issue I'm having. I'm even having issues picking up some of the SD channels. Such as Cartoon Network (SD). The TV upstairs picks up just fine. I don't think I have a Multi Switch, unless it's at the dish. I only have 4 cables out of the dish. They run to a splicing block on my house, then out of the other side into my house. I removed all of those connections and connected them back, and nothing.

Here is the odd thing. If I unplug my receiver, wait a while, and plug back in, I get EVERY CHANNEL. However, as soon as I tune to another channel, then try going back to an MPEG4 HD channel (and some SD channels), it's searching for Signal. Sounds like this could be from the latest update maybe? I've been swamped at work and haven't had a chance to call D* to have someone come out. I don't want them there during the Holiday weekend anyway, so I will suffer through it. If there is something I want to watch badly, I'll unplug, plug back in and just leave it on that channel. My Tuner 2 picks up the channels just fine, it's Tuner 1, and I've never had a problem before.

unplugging over night did not help. I have a tech coming Friday but will ask them to bring a replacement receiver since this one is now screwed.

For a temp holiday fix, you can tune to a non-working hd-channel that you don't watch, then hit record on that channel. All other channels will begin to work since they will be forced to the other tuner.

unplugging over night did not help. I have a tech coming Friday but will ask them to bring a replacement receiver since this one is now screwed.

For a temp holiday fix, you can tune to a non-working hd-channel that you don't watch, then hit record on that channel. All other channels will begin to work since they will be forced to the other tuner.

When I hit "Record", I still received the Searching for Signal Message on the other tuner. However, when I recorded a 2nd show, then went back and deleted the first one I was recording, I was able to get all the channels. What exactly does that mean?

The dish alignment is very critical on the new dishes.

You only need one input on the HR20, at least that is the case on my two.

The dish alignment is very critical on the new dishes.

You only need one input on the HR20, at least that is the case on my two.

My dish alignment was fine..not saying it didn't move from wind, etc. But, there are even SD channels I can't pick up on the HR20 now that I pick up just fine on my SD receiver upstairs. If it was alignment issues, you'd think I couldn't pick up the channel on either receiver.

I have another tech coming Monday evening and I just called D* to make sure they bring a replacement HR20. This sucks, I did a total reset last night and I could see the missing channels fine with the acquiring guide message in front of it. I left it for about 15 minutes, then I did a "red buton" reset, and I get the "searching for satellite signal" message again. It has to be software.

I found with my new HR20 that I'm getting different signal levels between tuner 1 and tuner 2 for the transponders on the 110 sat which is where some of the older MPEG2 HD content is. I was seeing 95% on tuner 1, 69% on tuner two, swapping the feeds didn't change it.

D* is coming back out Friday to have a look.

I'm seeing the same low strengths on sat 110 on Tuner 2 only(tuner 1 shows 95 on all 3 transponders). If I reboot it fixes it for a few hrs. but the low strength on Tuner 2 always comes back. It also can be fixed by disconnecting the tuner 2 coax and reconnecting but the fix only lasts a short time.

I just had visit #7 and 2 seemingly knowledgable technicians concluded that I needed an 8x16 multiswitch (because of 7 receivers and an extremely long distance between the dish on the 5-story roof and HD receivers on the ground floor), and said I'd have to call Directv to have it sent to me because it's an expensive item. They gave me a special number to call, apparently dealing with service calls.

I called them and the guy that answered had no idea what i was talking about but said they would tell the technicians to come out with the 8x16 switch. I called Connect Television (the installers for this area) and asked them if that was sufficient and the nice woman there said no, I had to call directv back and have them make a "proper work order requesting an 8x16 multiswitch upgrade". I called directv back and the woman said "I don't need to make a new work order I just added the word 'upgrade' to the notations on the exisiting work order". I called Connect Television back and the helpful woman said "I'll call them and straighten this out". She then had to call me back and inform me that even after talking to them she checked and they again incorrectly filled out the work order, and that she wasn't sure how this 8x16 multiswitch was going to be filled because they only had a 6x16 multiswitch, and that she was going to be off for the holiday until Friday, so she would try to straighten things out and call me on Friday.

Then, comically, an apparent sub-contractor for the sub-contractor called and asked me if the technicians this morning solved my problem. "No," I replied. She told me I would have to call Directv and ask for this multiswitch. I asked if I could call her back if Directv yet again professed cluelessness over this issue. "No, we're just a subcontractor, you can't call us back you have to deal with them". When I persisted, she placed me on hold. I got disconnected and she never called back. I found their caller ID in my phone and called them back, and had to be satisfied with leaving a voicemail of frustration after the beep.

All told today I spend nearly an entire day either with these technicians or on hold on various phone calls. It is staggering to me all the time I've devoted to various problems with Directv. It's off-topic but the frustration doubles when we add how much time I've spent trying to get my DSL working properly.

Good times.

I just had visit #7 and 2 seemingly knowledgable technicians concluded that I needed an 8x16 multiswitch (because of 7 receivers and an extremely long distance between the dish on the 5-story roof and HD receivers on the ground floor), and said I'd have to call Directv to have it sent to me because it's an expensive item. They gave me a special number to call, apparently dealing with service calls.

I called them and the guy that answered had no idea what i was talking about but said they would tell the technicians to come out with the 8x16 switch. I called Connect Television (the installers for this area) and asked them if that was sufficient and the nice woman there said no, I had to call directv back and have them make a "proper work order requesting an 8x16 multiswitch upgrade". I called directv back and the woman said "I don't need to make a new work order I just added the word 'upgrade' to the notations on the exisiting work order". I called Connect Television back and the helpful woman said "I'll call them and straighten this out". She then had to call me back and inform me that even after talking to them she checked and they again incorrectly filled out the work order, and that she wasn't sure how this 8x16 multiswitch was going to be filled because they only had a 6x16 multiswitch, and that she was going to be off for the holiday until Friday, so she would try to straighten things out and call me on Friday.

Then, comically, an apparent sub-contractor for the sub-contractor called and asked me if the technicians this morning solved my problem. "No," I replied. She told me I would have to call Directv and ask for this multiswitch. I asked if I could call her back if Directv yet again professed cluelessness over this issue. "No, we're just a subcontractor, you can't call us back you have to deal with them". When I persisted, she placed me on hold. I got disconnected and she never called back. I found their caller ID in my phone and called them back, and had to be satisfied with leaving a voicemail of frustration after the beep.

All told today I spend nearly an entire day either with these technicians or on hold on various phone calls. It is staggering to me all the time I've devoted to various problems with Directv. It's off-topic but the frustration doubles when we add how much time I've spent trying to get my DSL working properly.

Good times.

Very similar experience I had a few months back during my original installation of the 5LNB Dish and HR20. The Tech called on his way and said he had a SD DVR, and was that OK. When I told him NO, it was not, he told me to call D* as the Work Order was incorrect. D* assured me it was correct, but the sub contractor swore it was not. After going back and forth, I asked to speak to retention and told them I would like to cancel alltogether, and she sent another tech out (4 days later), but gave me $100 credit.

Knock on Wood, but so far, since my last UNPLUG yesterday evening, my HD channels are working. This is wierd.

Add me to this list. Something just stopped working. Didn't mess with a thing. Local HD's and some non locals are getting the 771. Reset, then it works for a minute or 2...then out again. Weather is clear as a bell (in Tampa)...Call DirecTV...They had me reset, switch inputs, blah blah...nothing working...

I can't help but think it is something on their end or a firmware issue...

M

Add me to this list. Something just stopped working. Didn't mess with a thing. Local HD's and some non locals are getting the 771. Reset, then it works for a minute or 2...then out again. Weather is clear as a bell (in Tampa)...Call DirecTV...They had me reset, switch inputs, blah blah...nothing working...

I can't help but think it is something on their end or a firmware issue...

M

Same thing from my original post, but for some reason, since the last "Unplug", which was about the 6th time I tried that, everything is working fine.

I am having the same problem. One box works fine. The other is a roll of the dice if the HD channel comes on or get the dreaded 771. Signals and strength are fine. :-( One time the channel works and you change to something else and it won't come back on. I am frustrated with the performance. I finally got NFLHD after about twenty attempts.

I am also having the 771 problem but only on 1 of my HR20s, the other 2 work fine.

Here is the weird thing:
If I bring any of my other HR20s into the room where the screwed up one is they have the same problem, so i figured bad cable. I switch sat 1 and sat 2 around thinking that the problem will follow the cable to sat 2 input but the problem remains on sat 1 input. So I have the problem on whichever cable goes into sat 1 no matter which cable or which HR20 i use. What???

Same thing from my original post, but for some reason, since the last "Unplug", which was about the 6th time I tried that, everything is working fine.

I unplugged mine twice and after the second unplug, while the D* Tech was here, it started working. I am glad it is working again because he was going to replace my box with a HR21 which has no OTA tuner. Hell no.

So here's my current status. Two very experienced installers concluded that the number of receivers we have running + the length of cabling + 2 multiswitches and a bunch of splitters = 771 on the HD receivers when several receivers are operating, i.e., it's underpowered. So they're supposedly coming out tomorrow with a powered 6x16 multiswitch. Plus a guy on dbstalk forums advised me that the dish needed a few specific micro-adjustments so I'm going to see to that as well.

I had to make numerous ph*******s between directv's service department and the subcontractor to make this happen.

It is staggering to me all the time I've devoted to various problems with Directv.

Yes, and they have wasted countless hours with me as well. Back and forth on the phone with different places, lost work orders, mis-scheduling...not to mention the hours of TV I have watched with stuttering audio glitches. I feel like I should not have to pay a penny since I have NEVER recieved what I'm supposed to be paying for.

If I ran my business like they do....I'd have none.:mad:

I'm new subscriber as of this week and I've had more problmes than I did with cable, which is the reason I switched. No one has a clue what programming I have, ordered service on Sat, and everytime I call they don't see that I have League Pass nor Sunday Ticket, I'm on my second HD receiver in three days.

I unplugged mine twice and after the second unplug, while the D* Tech was here, it started working. I am glad it is working again because he was going to replace my box with a HR21 which has no OTA tuner. Hell no.

This is really frustrating me. So, after unplugging mine about 6 times, everything started working. Yesterday, I started NOT getting several of the HD channels again, but this time, there was no "Searching for Signal" message. Just a GRAY screen!!!!!! On several HD channels, and some SD channels, the picture will LOCK up, but the audio continues.

What's up with all this? I guess now I'm back to calling a technician to come out. I hate that, because the ones in my area don't seem to know their a** from a hole in the ground.

I assume since others are having these similar issues, that it was a software push that D* did. Wouldn't it be cheaper for them to fix the problem and force a new update opposed to paying for technicians to come "fix" the problem that probably won't get fixed?

This is really frustrating me. So, after unplugging mine about 6 times, everything started working. Yesterday, I started NOT getting several of the HD channels again, but this time, there was no "Searching for Signal" message. Just a GRAY screen!!!!!! On several HD channels, and some SD channels, the picture will LOCK up, but the audio continues.

What's up with all this? I guess now I'm back to calling a technician to come out. I hate that, because the ones in my area don't seem to know their a** from a hole in the ground.

I assume since others are having these similar issues, that it was a software push that D* did. Wouldn't it be cheaper for them to fix the problem and force a new update opposed to paying for technicians to come "fix" the problem that probably won't get fixed?

Unfortunately I have been spending time with friends and family thus have not had the opportunity to fully test out my unit.

It is much cheaper to push a new software update to fix the problem rather than send out a tech. I wish they would just admit there is a problem.

What I dont understand is, how is it that we are the only ones having this problem? It has to be a software issue as I have tried everything else.

What is the latest software update? Is there a way to force the box to download whatever the newest is? (HR20)

Thanks
M

What is the latest software update? Is there a way to force the box to download whatever the newest is? (HR20)

Thanks
M

0x1be Tuesday 11/13

Just an update. My HR20 is going HAYWIRE now. I was watching 11-1 (OTA Fox) and hit the rewind button, and the HR20 completely locked up on me. It did this yesterday too. The only way I could unlock it was to unplug it. Once I did, I lost all my OTA channels AND my SD Locals through D*. Neither are even on the guide. I did the setup and added my OTA Locals, and it found them. However, they were still not on the guide, nor were my SD Locals through D* after doing the setup again. I'm doing a Reset now from the Menu to see if that helps.

If not, I guess I'll finally be making a call to D*. HD didn't work, then it worked, then it partially worked with a Gray Screen on several channels, now my entire system is locking up, and then I lost my Local OTA channels, as well as my SD Locals through D*.

Insane.

After performing the 'RESET', then adding my Local OTA channels, AGAIN, all is working again.

If this keeps up, I won't know what to tell D*, because if all is working when a Tech gets here, he'll mark it as "No Trouble Found". I'm reluctant to call them when it's working fine, but if I call them when it's not working, chances are it will be working by the time the tech gets out. Hard to fix something that's "Not Broken".

I agree. Everytime the tech comes out my setup works fine. Usually the problems come back 10 minutes after they leave.

This almost happened to me on their last visit and thankfully the picture went to pixelation hell as I was signing the paper. I wound up with a powerd 6x16 multswitch as a result and I believe that was the problem, insufficient power for 2 HD DVR's, 1 HD receiver, and 3 non-hd receivers.

BIG Tip: if you are calling for more service calls, request a supervisor to come out! The old pros are still to be found in these companies, they're just promoted.

If this keeps up, I won't know what to tell D*, because if all is working when a Tech gets here, he'll mark it as "No Trouble Found".

Suggestion: get your camcorder out and take some video evidence next time it happens!

Suggestion: get your camcorder out and take some video evidence next time it happens!

Good idea. I didn't think of that. Makes it a little easier.

I wound up with a powerd 6x16 multswitch as a result and I believe that was the problem, insufficient power for 2 HD DVR's, 1 HD receiver, and 3 non-hd receivers.

This is my next step, i hope it works as I have tried everything else.

I reset my HR-20 by unplugging for about two minutes and replugging it in on last Wednesday night. I was able to get all channels again. I was gone for the long weekend, but set it to record some of the disappearing HD channels. Even last night the unit seems to be working correctly. I called D* and cancelled my service call for this afternoon as I don't really want the technician yahoos tracking mud around my house and trying to replace my HR-20 with an HR-21 that does not have OTA capability. Hopefully it will keep working until the next software update.

Ugh, couldnt watch the NFL game tonight at all. As soon as the game ended the problem went away.

At this point I can declare that the 6x16 powered multiswitch solved my problem. Been days with no pixelation or 771 messages.

At this point I can declare that the 6x16 powered multiswitch solved my problem. Been days with no pixelation or 771 messages.

Interesting, I had no problems with the 616 for 3 days and then all went to hell.:mad:

Having the same issues with my H21. All was good until this morning. Local HD channels are freezing, getting the searching for signal on line in 1, some HD channels are searching. Sometimes they will come in, sometimes they won't. Nothing's changed with my dish, no clouds, no obstructions. Did a signal strength test and line 1 is out. Guess I'll have to give Directv a call and get on the list to get someone out. I regret giving up my HR10-250 for this machine.

Guess I'll have to give Directv a call and get on the list to get someone out.

Hope you have better luck than I did. I'm going to have them replace the reciever first, then the cable, then the dish. Whatever it takes to clear this BS up.

They tell me I can't even swap recievers until the 18th of December! December 18th? Good grief, what a bunch of idiots.
I'm calling again Monday because after thinking about it, I'm not paying 1 cent more on my bill until it is resolved. E* is lookin' real good right now. Thier customer service, at least at this point, seems human compared to the robotic weasels.

This is really frustrating me. So, after unplugging mine about 6 times, everything started working. Yesterday, I started NOT getting several of the HD channels again, but this time, there was no "Searching for Signal" message. Just a GRAY screen!!!!!! On several HD channels, and some SD channels, the picture will LOCK up, but the audio continues.

What's up with all this? I guess now I'm back to calling a technician to come out. I hate that, because the ones in my area don't seem to know their a** from a hole in the ground.

I assume since others are having these similar issues, that it was a software push that D* did. Wouldn't it be cheaper for them to fix the problem and force a new update opposed to paying for technicians to come "fix" the problem that probably won't get fixed?

Tony:

I've seen exactly the same behavior from my HR20, although not as frequently (yet). Sunday night it started pixelating, showing 771's on some channels, plain gray screen on others. I tried a couple red-button resets, one of which appeared to cause every channel below 70 to disappear from the guide. The D* tech on the phone sent a couple updates to it. After about an hour on the phone, the channels were back, but none of the local HD's were working. Signal strengths looked pretty good, except 99(b) was notably at 0's. He agreed to schedule a tech to come out Thursday. He was reluctant at first because it was raining at the time (lightly, I assure you), but finally agreed because of our long list of service calls since signing back up with D* in August.

Yesterday, just before MNF was to begin, the grey screens started to reappear on all local HD's and SD's, the low 200's (including ESPN, of course), the low 500's. Clear skies. My dish has a perfectly clear view. No 771's at all this time. A couple times I could get a channel to come in for a few seconds then it would freeze. Only my OTA locals were reliable.

I finally just unplugged it for a few minutes, and plugged it back in. It's been working fine ever since.

Some similar strange behavior started occurring about a month ago. The tech that came out said something about a possible voltage issue between my receiver and the UPS I had it plugged into. He unplugged it from the UPS and into the wall and declared victory. The past couple of days have caused me to question his knowledge of electrical engineering.

I still have my appointment for the service call scheduled for Thursday. I'm still seeing numbers like 41, 16 and 0 in the signal meter for 103(a) and 99(b), and I've always suspected the dish wasn't properly aligned. The receiver, however, appears to be another problem. I'm not confident the tech is going to be able to do anything about that. We'll see.

Sorry for the long post, but I thought it would be good to get as much detail out there as possible for anyone else having trouble.

Local channels are handled by spot beams focused on small areas around and including the target city and it's DMA, direct marketing area. Local channel rules are very much about about advertising dollars.

The following transponders are spot beams. On the 101 sat, they are 4, 12, 18, 20, 26, and 28. For the 119 sat, they are 23, 25, 29, and 31. All the transponders on 99(b) and 103(a) are spot beams. Only the ones for your locale will have a high signal strength, the others may be zero or very low.

Well, my receiver started working properly again, Odd. I wish I had some wood around so that I could knock it, because it messed up again on me last week. This time, I picked up the phone and called D*. We changed the cables around, recorded, etc. He then had me go to the setup menu and hit something on my remote (forget what it was now), but it ran a diagnostic. The CSR was pretty sure it was a Tuner 1 problem on my receiver, which is what I thought all along. The diagnostic came back and verified everything was working properly EXCEPT for Tuner 1. He told me that they'd need to replace my HR20, but since I had the Protection Plan, he'd have to send me to another department so they could ship out a new receiver.

NOT SO FAST!!! The second lady had a list of questions for me. She was asking things such as "Is there anything sitting on your coax cable from the wall". "Is the cable in a pinch" "Are you sure you have both cables are hooked to the back of the receiver". I kindly told her that I was aware she had to go through this checklist, but I've already went through all this for the last 45 minutes with the gentleman before her. She then started asking me things like "Now, are you SURE you are tuning to the correct channels, or are you SURE that the coax cable is hooked up in the back and at the wall". I understand there are some clueless people, but come on.

After she went through the checklist, she said "Have you had a tech check this out yet". I told I her I had not as it has been a spot problem. Off and On. She said they couldn't just swap out the receiver until a Tech came out. Lord.....I've seen several of the techs in my area, so I just rolled my eyes. They were supposed to come out on Monday, but I called and rescheduled for next week as it's WORKING CORRECTLY AGAIN. I will keep rescheduling the technician to come out until the problem happens again, and I'll leave it be for him to diagnose. But, I'm not going to let them fullfill the service call and say "No Trouble Found" and have to start all over again with the phone calls.

FYI: The CSR said there is no way the latest software release could have hosed anything up, even after I told him there have been several people on the AVS forum stating the same issues haunted them. He said he had no record of it. :rolleyes:

I'm probably jinxing myself but I made directv come out and replace my cal-amp lnb and that in combination with the WB616 has fixed my issue for the last week or so. We'll see if it lasts.

I just got this problem 3 days ago????? wtf?