I got my replacement disc today and i live in Sweden it was sent last week, very fast
indeed!!

Question guys! How long is this error in the movie? And is it one continous part? Or seperate into many areas of the film?

THANKS!

sorry if this question in asked before.

I'm planning on buying the 3 pirates film in a few months. How will I know that I don't buy the faulty disc. Is there a reconizable trademark on the cover of the fixed version to know it's the right one? I don't know if the cropping issue was on worldwide release or only in the US version, because I live I Belgium.

I got my replacement disc today and i live in Sweden it was sent last week, very fast
indeed!!That's because Disney likes Swedes.:)

Got my disc today. Bravo Disney for sorting out your overseas customers.

Got the replacement disc yesterday. Thanks a ton BVHE for taking care of your overseas customers too.

haven't even received my pre-paid mailer in the mail yet and i got the email about getting it 2 weeks ago...

After sending 2 e-mails to disneyinfo@disneyhelp.com and receiving no response I called the 800 # last Tuesday and spoke to a very nice CS rep. She told me I'd be getting a prepaid mailer within a week to send my disc back in so it's with complete amazement that in the mail today I actually received the corrected disc itself. I think it's a completely random thing at this point whether you actually have to send in the mis-framed disc or not, but for anyone who hasn't done so yet I'd definitely recommend calling the 800 # and talking to someone in person rather than dealing with that e-mail address. I think you'll get much better results that way. Thought this bit of info might help and good luck to you all.

Here's the answer from the DVDTalk forums:


Quote:
Originally Posted by lizard
Since you have both discs, is there any difference between them that we can use to distinguish the old mis-framed version from the new one?

On the playing side of the bad disc, the ID # is 008740. On the corrected copy, it is 016570.

http://forum.dvdtalk.com/showthread.php?t=510469&page=6&pp=25

Haven't gotten a new disc to verify this, perhaps someone here can confirm?
The copy I bought from TRU during their B1G1 promo has an ID# on the disck hub that doesn't even come close to resembling either of the two numbers listed above; in the thread in the above link, there is at least one poster who also noticed a different ID number on his copy.

And yes, I was looking at my copy of POTC:CotBP...and no, I was not looking at the Bonus Features (aka, Disc 2) disc. :)

i called back in 12/20/07 and i still haven't not receive my disc yet :(

call them again they said they ship it out on 12/28/07. it is probably lost in the mail now :(

damn those mailman/woman.

i called back in 12/20/07 and i still haven't not receive my disc yet :(

call them again they said they ship it out on 12/28/07. it is probably lost in the mail now :(

damn those mailman/woman.

Theres one happy mailman/woman right now, watching Black Pearl in all the glory of 1080p!

After sending 2 e-mails to disneyinfo@disneyhelp.com and receiving no response I called the 800 # last Tuesday and spoke to a very nice CS rep. She told me I'd be getting a prepaid mailer within a week to send my disc back in so it's with complete amazement that in the mail today I actually received the corrected disc itself. I think it's a completely random thing at this point whether you actually have to send in the mis-framed disc or not, but for anyone who hasn't done so yet I'd definitely recommend calling the 800 # and talking to someone in person rather than dealing with that e-mail address. I think you'll get much better results that way. Thought this bit of info might help and good luck to you all.

Good for you. I had the same issue - two e-mails with no response. I also called the 800 number, got a great CS rep. Unlike you though I got a pre-paid mailing label and had to send back my disc. I guess it is a crapshoot as to whether they will send you a label or send you the disc (without having to send it back). I sent my disc out this past weekend, so let's see how long it takes for me to get my replacement.

Just received this e-mail:

"Dear ****,

Thank you for the email. We have received your contact information and will be sending a replacement to you.

If you have any other questions please reply with history to this email.

Thank you for your patience.

Walt Disney Home Entertainment Technical Support"

No mention of sending the original disc back:)

Finally received an email response today after 2 of my own emails. The 2nd one is what they responded to, and I sent it out on 1-12. I'm getting a label to return the original.

Here's the answer from the DVDTalk forums:


Quote:
Originally Posted by lizard
Since you have both discs, is there any difference between them that we can use to distinguish the old mis-framed version from the new one?

On the playing side of the bad disc, the ID # is 008740. On the corrected copy, it is 016570.

http://forum.dvdtalk.com/showthread.php?t=510469&page=6&pp=25

Haven't gotten a new disc to verify this, perhaps someone here can confirm?

Crap I have the bad disc.

finally received the return mail sticker but guess what??

i have to fill out a freakin' form now before i could send it in. No padded mailer either... that's right folks, just a return-mail-sticker... might as well keep it...

Form asks for the case and disc too. I only sent in my disc, like I did with Sony. I will have to see if I get my replacement.

finally received the return mail sticker but guess what??

i have to fill out a freakin' form now before i could send it in. No padded mailer either... that's right folks, just a return-mail-sticker... might as well keep it...

so paying $.50 to $1.00 for a mailing envelope is more of a hassle than dealing w/ a misframed movie?

sheesh.

I just mailed mine during lunch...since I'm in Madison, WI and this is going to Neenah, WI i'm assuming it won't take long for a turnaround for me.

Form asks for the case and disc too. I only sent in my disc, like I did with Sony. I will have to see if I get my replacement.

my form did not.

Plus the email stated you don't need to return the case

my form did not.

Plus the email stated you don't need to return the case

They may be using some type of generic form in some instances. I doubt they want the case and the second disc. Just send in the bad disc with a paper sleeve; that is how the new one will show up.

finally received the return mail sticker but guess what??

i have to fill out a freakin' form now before i could send it in. No padded mailer either... that's right folks, just a return-mail-sticker... might as well keep it...Perhaps they should have sent a courier to your house to do the exchange?

They may be using some type of generic form in some instances. I doubt they want the case and the second disc. Just send in the bad disc with a paper sleeve; that is how the new one will show up.
It seemed to be a standard type of dvd return form, askiing for case and dvd and asking to fill the replacement reason. Filled it out, but only sent in the main movie disc a sleeve/mailer that I had, with form inside and their label attached. I should have sent a copy of my email with it, but I don't remember if I did. I'll just wait and see.

I finally received my replacement copy on Tuesday. Earlier in the day before I checked the mail, I had sent a follow up email to find out if the disc had been shipped (since they said they were shipping it 3 weeks prior).

I guess all we need is a little patience (which is tough to ask for, believe me).

Perhaps they should have sent a courier to your house to do the exchange?

It still a pain when you consider that originally they asked for nothing in return.
All the idiots and morons abused it and now people with legitamate copies have to jump through hoops.

I followed directions after listening to the voice mail and ended up having to fill a form (with the info I already put in my original email) and send back the disc.

I just hope I get a correct disc back.

Finally got the replacement today, at least it's here and in good shape. Only took a month from email/call to return to back to me. :P

I finally received my replacement copy on Tuesday. Earlier in the day before I checked the mail, I had sent a follow up email to find out if the disc had been shipped (since they said they were shipping it 3 weeks prior).

I guess all we need is a little patience (which is tough to ask for, believe me).

In an instant gratification "I want it NOW" society, it's easy to ask for, but it seems to be hard to find!

Just sent in my disc for replacement a couple days ago (replete with questionnaire.) I'm appreciative to the folks here that alerted me to both the problem and the solution -- thanks :)!

I received my replacement today, about a month for me as well.

I received my replacement today, about a month for me as well.

Received my replacement last Friday (01/25/05) - same experience for me... just a hair over 1 month from initial e-mail to reception.

Most of that time was spent waiting for them to reply to my e-mail / sending me the return label tough. Once I received it, turnaround time was only a week or so - probably because I live in the same state as their service department.

The disc is indeed fixed - but it's sort of a double-edged sword. On some of the corrected scenes in the chapter 3 sword fight scene, where the actors heads were previously cut off... you can *easily* tell it's Orlando Bloom's stunt double - not Bloom himself. :p It's not so obvious for Johnny Depp's character though... the hair hides it pretty good.

Hmm... maybe they originally misframed it on purpose to help hide the stunt doubles.

I haven't received my replacement yet. My original e-mail was sent on 12/20.
I received an e-mail from Disney on 1/9/08 saying they would be sending a mailer out to me.
I received the mailer on 1/14 and sent the disc back on 1/15.

I haven't received my replacement yet. My original e-mail was sent on 12/20.
I received an e-mail from Disney on 1/9/08 saying they would be sending a mailer out to me.
I received the mailer on 1/14 and sent the disc back on 1/15.

You actually received a mailer? Nice!

I wazs told a mailer was sent, but what arrived was just the questionnare and a free shipping address label/card. I had to provide my own return envelope!

I just purchased this at Best Buy (Roseville MI for anyone interested) and the disc number is A0100894564-A911 which is the same number that someone reported purchasing at a Toys R Us in the dvdtalk thread. I checked out the comparison screen shots (specifically the one from 25:39) and this is the fixed version. :)

It took them 10 days to respond but I was told a Replacement is on the way.

I wasn't told to return anything either.

I got mine back on Saturday. Strangely enough I sent the defective one back in with delivery confirmation and they say it hasn't gotten there yet. As it was last seen on the 18th, I believe they delivered it without getting the system updated. Waste of a buck I guess...

I just purchased this at Best Buy (Roseville MI for anyone interested) and the disc number is A0100894564-A911 which is the same number that someone reported purchasing at a Toys R Us in the dvdtalk thread. I checked out the comparison screen shots (specifically the one from 25:39) and this is the fixed version. :)

Good news. Soon, it will be safe to get it anywhere, for those who are sensitive about this.

I just purchased this at Best Buy (Roseville MI for anyone interested) and the disc number is A0100894564-A911 which is the same number that someone reported purchasing at a Toys R Us in the dvdtalk thread. I checked out the comparison screen shots (specifically the one from 25:39) and this is the fixed version. :)
Thanks for confirming that the A911 disc number is the fixed version! I have a copy w/ that exact disc number (bought at TRU) and wasn't sure if that was (also) a corrected version. :cool:

I mailed my disc in on 1/10 and received my replacement today. Not that bad.

Received my replacement today, took about 3 weeks, not terrible. Disc was in fine shape.

I received the return shipping label and form today. The form says I should send the disc back along with the case (and presumably the second disc in the set, and the carboard outer sleeve). I am going to try just sending back the disc itself and hope for the best.

anyone find a corrected copy at a Best Buy in San Francisco recently ?

if so, which store ?- thanks


edit: nevermind - I found one at the BB in Marin City / Sausalito - I haven't watched it yet but it has the "new" code on the back of the disc , 16...etc.

I got my letter today, and it had the form and label (no mailer). It really does look like a generic form. I was wondering if I really had to send the case back. I fear that if I do that, they may just send me a new sealed copy that could still have the wrong framing. I guess I may wait a bit and see how some of you do with just sending the disc.

You actually received a mailer? Nice!

I wazs told a mailer was sent, but what arrived was just the questionnare and a free shipping address label/card. I had to provide my own return envelope!

No, I guess I didn't word that right. I got the same thing you did. I didn't get any kind of envelope or anything.

I sent them an e-mail the other day inquiring about the status of my replacement and they responded telling me it had not been processed yet and that it could take 3-4 weeks.

Only send disc one. I already got mine back. You have to provide your own envelope.

I sent my disc out on 1/18 after receiving the letter and label. I called BVHV customer service today. I was told they have received my disc and that the new copy was actually mailed out to me today. I guess I should have the replacement soon.

Got my replacement today. Originally sent in the request Christmas ish via email.

I received the "you send us yours first" email around Jan 7. I blasted them via email and they ended us sending the replacement right away avoiding the whole swap process.

I sent my disc out on 1/18 after receiving the letter and label. I called BVHV customer service today. I was told they have received my disc and that the new copy was actually mailed out to me today. I guess I should have the replacement soon.

I hope mine was sent out today. I sent it around that time frame and still nothing.

Strange I just emailed them with my info and they mailed me the replacement disc directly I didn't have to send the original back, all in all it took 3 weeks, wonder if being in Canada changed that for me?

I am from Australia, but got mine from Amazon. I emailed and attached a scan of my Amazon receipt (which included my name and address) as proof of purchase and they replied very quickly saying they'll send out a replacement.

So for anyone yet to contact them, I'm guessing if you're able to provide them some proof of purchase they might not require you to send the original...

Seems that their whole process is a mess.

My mail said send back the disk in its original case.

Guess I just wait a while.

I mailed back my disc with the return label they sent me on 1/17. I mailed only the disc in a padded mailer. I received the replacement yesterday, just the first disc in a padded mailer. I wouldn't mail them the whole case like the form says. I think that form is just a general form for any disc return.

I checked my new disc and it appears the problem scenes have been corrected. I first sent them an email on 12/21. This exchange process was a little bit of a pain but I'm glad it's done and I have the replacment.

So I just got my "return mailer" yesterday. What exactly do I do with the card? Fill it out and tape it to whatever I send this disc back in?

I (just today - despite getting the label earlier this week) sent just the disc (not the case or my bonus features disc) and the form they had sent in a padded envelope. The form had my case # and address - I figure they'll at least need my address to send the replacement. For good measure I filled out info in the form, including something to the effect of "I'm only sending the disc, as instructed by the email you sent" just in case.

I taped the index-card-sized thing with the "media mail" postage to the outside of the padded envelope - with my return address in the top-left corner - so the Post Office knows where to ship the padded envelope.

So I just got my "return mailer" yesterday. What exactly do I do with the card? Fill it out and tape it to whatever I send this disc back in?The "card" I received the other day had a self-adhesive back so I peeled off the paper and stuck it on a padded envelope with the filled out form letter and the disc inside. Stapled things shut and threw it in the mail. I started the process with an email back on 1/3/08 and now the wait for the return disc begins.

The "card" I received the other day had a self-adhesive back so I peeled off the paper and stuck it on a padded envelope with the filled out form letter and the disc inside. Stapled things shut and threw it in the mail. I started the process with an email back on 1/3/08 and now the wait for the return disc begins.

Thanks. I didn't notice anything like that on the card when I opened it. It looked like something you have to fill out at the post office for insurance, delivery conf., etc.. I'll look at it again when I get home.

My POTC BR replacement disc showed up today. I sent my "defective" disc back to BVHV on 1/18 (as I mentioned before in this thread), with the supplied postage paid return label. It arrived it a small bubble mailer, with the disc merely in a paper sleeve.

Sent my E-Mail to Disney Jan.4/08 and received the replacement disc Feb.1/08 .

No request for the original as I had sent them the purchase and receipt details.

The disc has the same Batch number , #53455 , but the numbers on the hub have changed . I've tried the disc and the framing problems are gone in all the scenes observed in the previous disc .

Well done Disney.

Scott.........................:D

I got my replacement disc on Feb. 1 as well.....ordered it about the same time too. I didn't have to send in the bad copy or anything (must be a Canadian thing :))

No, I guess I didn't word that right. I got the same thing you did. I didn't get any kind of envelope or anything.

I sent them an e-mail the other day inquiring about the status of my replacement and they responded telling me it had not been processed yet and that it could take 3-4 weeks.

Just received my replacement disc today, so that was reasonably quick (1/24 to 2/4.) (Mailed the original disc sandwiched between two pieces of stiff cardboard instead of a padded envelope.) No complaints here :)!
Seems that their whole process is a mess.

My mail said send back the disk in its original case.

Guess I just wait a while.

The email said to NOT return the case, the questionnaire was generic and said to return the case. The correct procedure is specified in the email -- just follow its instructions.

Finally got my replacement.



Thanks AVS & Disney.

They are mailing me the envelope first. Not like I'm watching the movie right now or even notice the F up in movie. lol

I got my replacement today. I sent my original back on 1/15.
My new disc has a circular "rainbow" type pattern on the data side. Is this normal??

I got my replacement today. I sent my original back on 1/15.
My new disc has a circular "rainbow" type pattern on the data side. Is this normal??

I've seen this pattern on a few BDs, shouldn't be anything to worry about. My replacement disc has a slight scratch, but I'm thankful it isn't worse.

Received my replacement yesterday. Didn't have to send my old one in which I'm quite happy about:)

he..he... I lost the lottery.

Just purchased an (allegedly) newly arrived CotBP from BB, on Sat. 9th, and got the bad disk.
Just got off the phone with Melissa at Disney.
She's sending a mailer & said they'd process the replacement after they received it and to allow 4-6 weeks after that time. :(

Sucks!
But that's my luck..LOL! ..always seem to get the tough CSRs. :p

What lottery? Has anyone even bought a corrected copy in a store yet?

What lottery? Has anyone even bought a corrected copy in a store yet?

Answer: Yes, according to posts.
But I was referring to all the folks who got CSRs who didn't make them wait, or even return the bad disk, before the replacement is processed. :D

No big deal.. just havin' a chuckle at my own expense. :p

Mailed disc back today. Hopefully this doesn't take a while.

The email said to NOT return the case, the questionnaire was generic and said to return the case. The correct procedure is specified in the email -- just follow its instructions.


I followed the instructions that came in the mail. NO biggie.
Sent back case and all.

Just got a brand new case back with disc 1 and 2 in the mail.

I am guessing that they replaced the disc in my case and returned it in that for better protection as the case it is in is the "older" design.

I, also was told I'd receive a mailer, & just today, received the form & Postage-Due card instead.

I suspect I didn't get the quick swap-out, method, though I furnished every code from Disc & packaging as well as receipt info, as I firstly asked the rep (politely) why these copies had not been recalled, when the issue has been known since last year.
After all, I had just purchased this, along with POC 2&3, from BB.... and it is in the NEW case.
She indignantly informed me that they had "Just" found out about the issue.
:p Of course I had to be a dumb-arse and respond "that's not accurate, but whatever". :D

I may just chuck the whole issue & keep the bloody thing.
I'm quite tired of being irritated by Media-Mail shipments.

Just got my fixed copy yesterday. Mailed out the original about a week and a half ago.

Got my replacement yesterday.

One thing to note is that the original letter said to ONLY send the disc, but the letter that came with the mailing label said to include the whole box. I only sent the disc, and that's what I got back (in a paper sleeve). Now to test it!

I, also was told I'd receive a mailer, & just today, received the form & Postage-Due card instead.

I suspect I didn't get the quick swap-out, method, though I furnished every code from Disc & packaging as well as receipt info, as I firstly asked the rep (politely) why these copies had not been recalled, when the issue has been known since last year.
After all, I had just purchased this, along with POC 2&3, from BB.... and it is in the NEW case.
She indignantly informed me that they had "Just" found out about the issue.
:p Of course I had to be a dumb-arse and respond "that's not accurate, but whatever". :D

I may just chuck the whole issue & keep the bloody thing.
I'm quite tired of being irritated by Media-Mail shipments.

You want to know why they're not being recalled? It's because many people aren't even going to notice. It was the same way with Back to the Future on DVD, or any other disc with a relatively minor issue (though I know they're big to us). Why spend all that money to get rid of good discs that will sell just fine? They only do a recall if there's a legal issue or some other thing that could get them in trouble.

Sent my mailer off on 1/22 and got in 2/13.

My disc turned up today, sent the email soon after this thread started then got the second 'please wait while we check things' email in january

It was posted on feb 15th to the uk with no charges

Anyhow from a quick cursory compare the disc looks identical, but haven't stuck it in the player yet

I'm still waiting here. Got a "we will be contacting you" email from them on Jan 24th after I sent them my home address. Since then, nothing. Warner were much better at replacing my Blade Runner disc.

I first contacted them December 21st!

I just purchased this at Best Buy (Roseville MI for anyone interested) and the disc number is A0100894564-A911 which is the same number that someone reported purchasing at a Toys R Us in the dvdtalk thread. I checked out the comparison screen shots (specifically the one from 25:39) and this is the fixed version. :)

I just got my 5 free Blu-ray's and mine also has A911, so it's 100% for sure corrected?

I still can't find where that 016570 # is supposed to be at, though.

I just received my corrected copy. I got the email asking me to return about a month ago, with it taking about two weeks to get the mailing label and another two weeks for the disc. Still, I'm glad to have it - but I wouldn't have minded having the uncorrected disc to use to recruit other PS3 owners as Blu-ray aficionados.

Disney was pretty fast on mine. I bet I got mine back in 2 weeks or less.

It doesn't bother me about the wait because I wasn't planning on watching it anytime soon. lol

Sent my first message on 12/27/07. Received the response on 01/12/08 that they received my information and would send me a mailer. Never heard anything back so on 02/02/08 I forwarded a follow-up with the original message and their reply saying I never received the mailer. They responded on 02/04/08 with a message saying I needed to provide my contact information (it was contained in the e-mail reply they sent me.) and then they would send me a mailer. I replied and put all the information in there again and e-mailed it back that same day. Still nothing and no reply back. I just forwarded the same e-mail back to them asking what was up.

Didn't think it would be this long or this much trouble compared to others here.

Jim

:mad:
It looks like their getting slower and slower, my replacment disc arrived today minus the nice plastic keep case I sent it in, cheap SOB's.:mad:
My fiasco started on 1/3/8, today is 2/25/08 piss poor, IMHO.

I just got an email back from Disney dated 1/19/08

Dear Todd,
Thank you for the e-mail regarding your Pirates of the Caribbean: Curse of the Black Pearl Blu-ray with the framing issue. We have received your contact information and will be sending you a return mail label to return your disc to us. Please only return the Disc 1 and keep all original packaging. Upon receiving your disc we will send out a replacement to you.
If you have any other questions please reply with history to this email.
Thank you for your patience.
Walt Disney Home Entertainment Technical Support
01
Not too speedy for an email, hopefully the mailer has long been sent....I am a DIS stockholder too :rolleyes:

Got mine back today brand new sealed.

Is it safe to purchase the movie in stores yet?

Just called and got the ball rolling for my replacement. I really don't want to read 20 pages in this thread, but how long, on average does it take to get a replacement?

Just called and got the ball rolling for my replacement. I really don't want to read 20 pages in this thread, but how long, on average does it take to get a replacement?

mine took about 4 days from phone call to disk in my mailbox.

mine took about 4 days from phone call to disk in my mailbox.

That should, by no means, be taken as an average though. I've been waiting for over 2 months now.:(

I started my process on 3-6 via e-mail & received the replacement on 3-24.

I called the #, got the packet a week later. Mailed off my disc that week and received the new disc in 2 weeks...not bad! I verified the issue was corrected and that it loaded/played fine on my BD-P1000.

Way to go Disney!

What did Disney send you guys? They just sent me an envelope with a postage paid card. They didn't send an actual return envelope.

Yeah, same thing here, Linux23. We'll just have to wait.

Wolfie

Yeah, same thing here, Linux23. We'll just have to wait.

Wolfie

Wait for what though? Are they going to be sending something else in the mail? Did you call them again?

Sent my first message on 12/27/07. Received the response on 01/12/08 that they received my information and would send me a mailer. Never heard anything back so on 02/02/08 I forwarded a follow-up with the original message and their reply saying I never received the mailer. They responded on 02/04/08 with a message saying I needed to provide my contact information (it was contained in the e-mail reply they sent me.) and then they would send me a mailer. I replied and put all the information in there again and e-mailed it back that same day. Still nothing and no reply back. I just forwarded the same e-mail back to them asking what was up.

Didn't think it would be this long or this much trouble compared to others here.

Jim

Sent another request last week and still no reply back. Guess I might try calling.

Jim

Wait for what though? Are they going to be sending something else in the mail? Did you call them again?

You got what I got...the card you're referring to is actually a label for you to stick on your mailer. I used one of my Toshiba firmware disc mailers to send my disc back to them with the form filled out as requested. Call them back if you're uncertain though...

is there still not a 100% effective way to know for sure if a im buying the new or old disk at best buy?

is there still not a 100% effective way to know for sure if a im buying the new or old disk at best buy?

Same here because I just bought mine 2 weeks back. I watched it and didn't notice anything out of the ordinary but still would like to know :)

As the above asked, how do you tell for sure if you got the new/fixed edition? I just got TCOTBP as part of my 5 free rebated in the mail yesterday and wanted to check if it is the correct version.

Same here because I just bought mine 2 weeks back. I watched it and didn't notice anything out of the ordinary but still would like to know :)

As the above asked, how do you tell for sure if you got the new/fixed edition? I just got TCOTBP as part of my 5 free rebated in the mail yesterday and wanted to check if it is the correct version.
As mentioned on the first page of this thread..

Go to 25:39 . . . if you only see half of Orlando Bloom's head, yours is messed up.

I just bought this movie at BB two days ago and it is in fact the messed up version so they are still out there.

I bought my copy from the local best buy yesterday(Nashua, NH) at a sale(20$) and i've got the correct copy(without the framing problem).

So maybe some stores still have older stock while other's got the newer copies.

Just got mine from the 5 free rebate. Checked it at the 25:39 mark and I can see all of Orlando's head. Guess that means my copy is good.

Just to confirm, the 25:39 mark is where Orlando is popping up from getting knocked down by Johnny and we see Orlando pop up and the shot is framed by two beams or supports for the building they are in, correct?

As a newbie to this thread I think it would actually be really useful if someone with access to both bad and good copies could post a screen shot of them at the 25:39 mark so it would be crystal clear what to look for.

Thanks

To those interested I actually found comparison pics on another website.

http://bluray.highdefdigest.com/news/show/927

Man, I've had my 5 free from the Holiday blu ray player offer for two months now. I didn't realize there was a problem with this disc. I had yet to open/watch it. I popped it in and went to 25:39 - looks like I have a corrected copy. Kudos to Disney for doing the right thing to correct the problem, and pretty fast from what I can tell. I'm still waiting on word from Fox about the DTS-HD MA audio on Die hard 2.

hmm, sent mine off back in february, still haven't gotten my replacement disc back. anyone else waiting a really long time?

hmm, sent mine off back in february, still haven't gotten my replacement disc back. anyone else waiting a really long time?

Hmmm I sent mine March 6 and haven't received a replacement yet...and I thought *I* had been waiting a long time! :(

Hmmm I sent mine March 6 and haven't received a replacement yet...and I thought *I* had been waiting a long time! :(
For anyone interested, mine came yesterday....so, about 6 weeks turnaround time.

Mine came today, six weeks as well.