I switched from Qwest Choice TV in the Phoenix area which was good, but the amount of HD programming on DirecTV and the quality is just outstanding. I am very happy with it. The HD programming looks great, the SD programming is much better looking than the Qwest SD programming and the DVR works really well. When I first moved here, I had Cox. Their customer service was terrible, so I switched to Qwest. I was happy with the service, but I looked at the HD channel lineup on DirecTV and decided to make the switch, I couldn't be happier.

Join the growing numbers of happy converts and existing customers.

...I had Cox. Their customer service was terrible,...

lol u said that not me:p

but i hope you enjoy your D* system, what receivers did you get. did you get the HD DVR or did you just get the HD receiver. .. more channels soon to come... I have had D* for lil over 5 years and i love it!!!!

lol u said that not me:p

but i hope you enjoy your D* system, what receivers did you get. did you get the HD DVR or did you just get the HD receiver. .. more channels soon to come... I have had D* for lil over 5 years and i love it!!!!

:-P I got the Plus HD DVR and the two standard receivers for my other sets. Of course my Harmony 880 takes a dump on me the day I go to setup the new receiver with it. Logitech is being a real hero and sending me a replacement though.

I have to say, this is the absolute best non-Tivo DVR I have ever used. I can't compare it to the Tivo Series 3 or HD DVR. I didn't realize Qwest didn't provide cable cards until after I already bought it and had to return it. I guess it's a limitation of VDSL.

I am watching Man vs. Wild right now on Discovery HD and the picture is beautiful.

I have had DTV since 2001 and have been very happy but now with my new Bravia and D* HD receiver I am even happier

I've had D* since October and the only thing that bothers me is that I didn't quit Comcast sooner.:)

It's not that I prefer D* over E*, or anyone else, it's just that right now....D* is providing me with IDIOT service and junk gear. I own a business and treat my customers with care, something that D* does not do. I have a crap reciever, or a crap dish or crap something(besides attitude). I'm tired of the problems and refuse to give them one more cent until this issue is resolved.

Right now, on a scale from 1 to 10 with 10 being best....I give D* an 8 for programming, and a 1 for customer/gear service. No....make that a ZERO.:(:mad::(:mad::(

It's not that I prefer D* over E*, or anyone else, it's just that right now....D* is providing me with IDIOT service and junk gear. I own a business and treat my customers with care, something that D* does not do. I have a crap reciever, or a crap dish or crap something(besides attitude). I'm tired of the problems and refuse to give them one more cent until this issue is resolved.

Right now, on a scale from 1 to 10 with 10 being best....I give D* an 8 for programming, and a 1 for customer/gear service. No....make that a ZERO.:(:mad::(:mad::(
I'm not trying to start anything here - or dismiss any problems you've had, but I often wonder about posts like this. I've never had anything close to the issues some people have with D*, Netflix, Dell or any other company people complain about. Maybe I'm just lucky, but I'm also always polite and prepared with my information when I call for assistance. The very few equipment issues I've ever had with any product from a major company have always been dealt with politely and to my satisfaction.

I honestly wonder how some folks are addressing customer service personel when they call in order to get such poor response. It seems odd there could be such a difference in people's experiences with the same company.

I'm not trying to start anything here - or dismiss any problems you've had, but I often wonder about posts like this. I've never had anything close to the issues some people have with D*, Netflix, Dell or any other company people complain about. Maybe I'm just lucky, but I'm also always polite and prepared with my information when I call for assistance. The very few equipment issues I've ever had with any product from a major company have always been dealt with politely and to my satisfaction.

I honestly wonder how some folks are addressing customer service personel when they call in order to get such poor response. It seems odd there could be such a difference in people's experiences with the same company.
I wonder the same things myself...

I'm not trying to start anything here - or dismiss any problems you've had, but I often wonder about posts like this. I've never had anything close to the issues some people have with D*, Netflix, Dell or any other company people complain about. Maybe I'm just lucky, but I'm also always polite and prepared with my information when I call for assistance. The very few equipment issues I've ever had with any product from a major company have always been dealt with politely and to my satisfaction.

I honestly wonder how some folks are addressing customer service personel when they call in order to get such poor response. It seems odd there could be such a difference in people's experiences with the same company.

You guys have a right to your own opinion, and since you are not here, you don't have any idea what I'm talking about.

I am very polite. I own a company here in Des Moines that has been in business since 1913, and is rated #1 in customer service for a reason. I know what I'm doing. I know how to handle people. PERIOD. Let it also be known that I have had D* for 5 years and HD service for 2. I NEVER HAD A PROBLEM. UNTIL.....NOW, AFTER the install of the H21. I did NOT just decide to pull a complaint out of my ass for my health. Think I am enjoying this? If so, you are wrong. Call up my company here in Des Moines....Highland Park Moving. Sample what customer service REALLY is, then compare.

I have an issue and I am not the installer or D* expert, so I MUST rely on others to solve the issue. If they are worthless at taking care of the issue....what should I do, pray for them?

Also, I have all issues documented and archived through the dvr to prove that I am not ass-pulling. I have better things to do than to babysit D* and go learn how to take care of these problems myself. It's not my job....it is theirs.

Wait till the 18th of December to replace the reciever? Sorry, thats crazy talk. At that rate and with thier skill level, it may take 2 months to find and correct the problem. I would never make my clients wait that long and continue paying. I'd be laughed out of the business itself.

E* has made me a great offer. They will hook me up fully with all the trimmings....let me observe the results for 1 month and THEN charge me up when I'm satisfied.

D* has 30 days.

It seems odd there could be such a difference in people's experiences with the same company.

Give me a break. Every situation is different. The best companies in the world piss someone off by being ignorant at times. Nobody and no company is perfect. Nothing ODD at all.

I own a company here in Des Moines that has been in business since 1913...

Wow, you must be pretty damned old! ;)

I don't know what kind of troubleshooting you've already done, but have you tried to get help over at DBStalk.com? There are some real experts over there who may be able to pinpoint your issues.

I switched from Qwest Choice TV in the Phoenix area which was good, but the amount of HD programming on DirecTV and the quality is just outstanding. I am very happy with it. The HD programming looks great, the SD programming is much better looking than the Qwest SD programming and the DVR works really well. When I first moved here, I had Cox. Their customer service was terrible, so I switched to Qwest. I was happy with the service, but I looked at the HD channel lineup on DirecTV and decided to make the switch, I couldn't be happier.

Make sure you check out "How it's Made," the newer "Dirty Jobs," and "Build it Bigger" on the Science and Discovery channels. Those are some of the best examples of HD I've ever seen. So good in fact I had to take pictures the other day...

http://www.avsforum.com/avs-vb/showthread.php?p=12345978#post12345978

Wow, you must be pretty damned old! ;)

I don't know what kind of troubleshooting you've already done, but have you tried to get help over at DBStalk.com? There are some real experts over there who may be able to pinpoint your issues.

Thanks a lot chris0.....yes, I have been over there and a few other places, including the D* forums....but no luck. I've actually had more response here, good or bad. I really love this forum!!

I've tried many different things but just can't come up with anything. I'll let the tech come out with the new H21 and see what happens. Hopefully he will A) speak english well B) have years of experience C) and will be paitent enough to check everything including sitting down with me and WATCHING the archived problem. Maybe I have just had rotton luck since the install. It happens. Hopefully, it's just a bad box and nothing more.

I don't want to leave D*. I don't want E*, regardless of their sweet offer. Thats why I'm waiting 30 days. I'd like to stay put and I just want the same flawless service I got BEFORE getting the new reciever and dish!

Thanks again, chris0.

I just checked some of your posts to see if I could help and saw that you already got veryoldschool involved in trying to help. He's one of the experts I was referring to over on DBStalk. Good luck.

You guys have a right to your own opinion, and since you are not here, you don't have any idea what I'm talking about.

I am very polite. I own a company here in Des Moines that has been in business since 1913, and is rated #1 in customer service for a reason. I know what I'm doing. I know how to handle people. PERIOD. Let it also be known that I have had D* for 5 years and HD service for 2. I NEVER HAD A PROBLEM. UNTIL.....NOW, AFTER the install of the H21. I did NOT just decide to pull a complaint out of my ass for my health. Think I am enjoying this? If so, you are wrong. Call up my company here in Des Moines....Highland Park Moving. Sample what customer service REALLY is, then compare.

I have an issue and I am not the installer or D* expert, so I MUST rely on others to solve the issue. If they are worthless at taking care of the issue....what should I do, pray for them?

Also, I have all issues documented and archived through the dvr to prove that I am not ass-pulling. I have better things to do than to babysit D* and go learn how to take care of these problems myself. It's not my job....it is theirs.

Wait till the 18th of December to replace the reciever? Sorry, thats crazy talk. At that rate and with thier skill level, it may take 2 months to find and correct the problem. I would never make my clients wait that long and continue paying. I'd be laughed out of the business itself.

E* has made me a great offer. They will hook me up fully with all the trimmings....let me observe the results for 1 month and THEN charge me up when I'm satisfied.

D* has 30 days.

Give me a break. Every situation is different. The best companies in the world piss someone off by being ignorant at times. Nobody and no company is perfect. Nothing ODD at all.

I just hope you didn't get this worked up with the CSR...

I made one post expressing my opinion and you're all over me like a wild cat. Both your posts come off sounding a bit condescending and...well...ticked off. That wouldn't go very far with anyone who has had a long day of dealing with angry folks all day.

The fact is, I was merely making the observation that people sometimes send a bad vibe when they speak to CSRs. Some are rude and don't even realize it. Most experienced CSRs are probably expecting to be yelled at, so if you don't disarm them right off the bat, you're probably not going to get anywhere.

You're right, though. I'm not there. I don't know what your situation is. I also wasn't in on any of your calls. I can only go by what you've posted here.

Everyone thinks they are good at dealing with people. Most are not.

The name of the game is to make the people you are dealing with want to help you. A few well placed compliments and empathetic responses go a long way when dealing with CSR's. Of course it's easier to just get mad and make demands but if that doesn't get results it may be time to take a different route.

I just hope you didn't get this worked up with the CSR...

:rolleyes:


I don't think you know what "worked up" is. This is a forum. This is not on the phone with D*.....or anyone else. Would you like me to sugarcoat my feelings so it's easier for some folks to swallow?:rolleyes:

You're right, though. I'm not there. I don't know what your situation is. I also wasn't in on any of your calls. I can only go by what you've posted here.

Bingo, daddio. where esle is a better place to vent.....my freakin' wall with a fist?:rolleyes:


I made one post expressing my opinion and you're all over me like a wild cat.

:rolleyes:

Crazy kids. Still trying to find where I got "all over you". Hmmmm...can't find it.

Everyone thinks they are good at dealing with people. Most are not.


You are right. I'm pretty damn good which would explain my customer base and customer "word-of-mouth".

:rolleyes:

I don't think you know what "worked up" is. This is a forum. This is not on the phone with D*.....or anyone else. Would you like me to sugarcoat my feelings so it's easier for some folks to swallow?:rolleyes:

Bingo, daddio. where esle is a better place to vent.....my freakin' wall with a fist?:rolleyes:

:rolleyes:

Crazy kids. Still trying to find where I got "all over you". Hmmmm...can't find it.

You are right. I'm pretty damn good which would explain my customer base and customer "word-of-mouth".
Ah yes, you're winning personallity is certainly showing itself right now. How silly of me... :rolleyes:

I think we need a dedicated Thunderdome thread here at AVS. When two people start arguing over something that's completely OT they get shuffled over there. Two posters enter...one poster leaves.

Watch out....I'm a wildcat!:rolleyes:

I think we need a dedicated Thunderdome thread here at AVS. When two people start arguing over something that's completely OT they get shuffled over there. Two posters enter...one poster leaves.
LOL! I just hope there aren't any militant midgets involved. However, Tina Turner is still nice on the eyes - especially those legs...

Of course, I'm sure sure we ever really had a topic to begin with. The OP posted that he was really enjoying the service and others agreed. Some didn't. I'm not sure if the OP was actually even looking for comments or not.