Wow! I just had my first negative customer service experience in 8 years dealing with both satellite services.

I renewed DirecTV on 12/12/7 and was signed up for the BS protection plan. All this week I've been calling to cancel it, (impossible to cancel online asfaik) and was greeted with "wait times are extremely long now, call back later".

So I call this morning (Saturday) and so begins a 45 minute struggle, yes struggle!, to get this service canceled w/o charge. I was 11 hours too late for the 30 day cancellation period they said.

After 30 minutes and several 4 minute session on hold while the CSR got coffee or something, I was offered a $15 credit to cover the $10 cancellation fee. (At about 10 minutes in, I'd said just charge the fee and credit me $10 to cover it. No go.)

So I say yes to $15. "Oh. So sorry. I can't give that to you" she says. WTF? "How about a month of Showtime?". I don't think so. I want a supervisor.

5 minutes on hold. No supervisor available. More arguing (Basically I can't believe any rational company would so alienate a customer for ten freaking dollars!).

I want a supervisor. Finally I get one. Guess what? She gives me the $10 credit I asked for 45 minutes before!!! (After another 4 minutes on hold of course.)

I've always told people satellite customer service was great. Not any more.

What is going on?

Greg :mad:

Directv = CSR Roulette, get a bad one just end the call and call back again and hope for a better one.

... More arguing (Basically I can't believe any rational company would so alienate a customer for ten freaking dollars!).


Greg :mad:


I can't believe someone would cry about 'ten freaking dollars' online and spend that much time on the phone for that issue. Jeezzz...get over it.

I can't believe someone would cry about 'ten freaking dollars' online and spend that much time on the phone for that issue. Jeezzz...get over it.
Perhaps you'll be willing to send him the "ten freaking dollars"? If not, it's his money to argue about.

Perhaps you'll be willing to send him the "ten freaking dollars"? If not, it's his money to argue about.

Didn't know it required a payment to voice my opinion here. Can I post here about my grevances and get money from you? If I can I'll send the ten bucks today. Give me the address. This could turn into a new forum category.

I'm curious why you're canceling the PP.

I've always told people satellite customer service was great. Not any more.

I might be in the minority here, but I don't view one bad experience over 8 years to be all that terrible.

And while you did go through a long hassle, you were able to get exactly what you wanted.