You need to go back through your dealer. They have a number but it is for dealers only.

Thanks. Several owners (myself included) ebayed our Nevos, hence no "dealer." It was jgyenese I think, who said he dealt directly with Nevo, hence my question.

Hi,
I have been using the Q50 for several months now and was wondering what kind of battery time you get before having to recharge your remotes? I can only seem to get two nights of limited use before I have to plug into the usb cable I ran to my HT seat or back in the charging cradle. Also, on my home page when I first try to power on my components the first press of an button does nothing but, on the second push all works well.......is this normal? TIA

Your Q50 sounds normal to me. I actually put mine in the charger every night, and a really long day of use runs it pretty low. I do wish the Q50 batteries were field replaceable, as I believe it costs $35 to send it in when the time comes. :rolleyes:

It's a common complaint about the Q50 that it doesn't have a motion sensor. It "wakes up" with that first button press, then it's ready to accept commands. It's a little annoying, but I've gotten used to it.

Thanks. Several owners (myself included) ebayed our Nevos, hence no "dealer." It was jgyenese I think, who said he dealt directly with Nevo, hence my question.

Nevo's "official" position is that they do not offer support for units not purchased through authorized dealers. This is the big risk of buying this way, as you may not get any warranty coverage or even support. For clarification, Nevo doesn't have a "customer service" department or even phone number for end-users; their business model is designed such that end-users interface only with their dealers.

progprog,

Thanks for the reply!!! :) The little things that could be improved that would make the Q50 the perfect remote........I guess. I do think it is still a great remote.

progprog,

Thanks for the reply!!! :) The little things that could be improved that would make the Q50 the perfect remote........I guess. I do think it is still a great remote.

Well, I don't know if you use serial control for any of your devices, but looks like an upcoming update is going to start giving us true two-way capabilities. (I say "start" because it looks like it may not support all devices at first. :rolleyes:) For me, that would be a huge upgrade, as there are many situations where I would like to be able to query a device before sending it a command. This type of programming capability would accommodate much more intelligent control, IMO. Also seems like it would almost eliminate the need for Nevo's ridiculously-overpriced power & video sensors, but that's okay. I always thought they were a little cheesy anyway....

Also, this update is the one that's finally opening up the Nevo z-wave to other devices, allowing for direct control of certain lights, draperies, and even thermostats. They've been hinting at this ever since the Q50 came out, so it's about time they pony up!

Not sure how soon all this will happen. They just made the announcement at CEDIA over the weekend.

Nevo's "official" position is that they do not offer support for units not purchased through authorized dealers. This is the big risk of buying this way, as you may not get any warranty coverage or even support. For clarification, Nevo doesn't have a "customer service" department or even phone number for end-users; their business model is designed such that end-users interface only with their dealers.

Thanks. I got a hold of Nevo directly and they gave me the address to ship the unit to. Apparently its a semi-common problem with the backlights failing. As to risks, I fully understood when buying that I may not get warranty support, but then again I could have bought 2 Q50's at the "non-official" price for what my dealer wanted for a single unit. Kind of like a built in full replacement warranty that you pay for only if needed :)

Thanks. I got a hold of Nevo directly and they gave me the address to ship the unit to. Apparently its a semi-common problem with the backlights failing. As to risks, I fully understood when buying that I may not get warranty support, but then again I could have bought 2 Q50's at the "non-official" price for what my dealer wanted for a single unit. Kind of like a built in full replacement warranty that you pay for only if needed :)

Good way to look at it! Personally, I think their business model is a little silly and very limiting for the company. This is one of the few powerful remotes that the average user can learn to program pretty easily. Their sales would soar, IMO, if they started selling the units at places like Magnolia, and the increased volume might make for a more reasonable price.

So the backlight went out on all the keys? I didn't know that was a common problem. :(

Thanks. Several owners (myself included) ebayed our Nevos, hence no "dealer." It was jgyenese I think, who said he dealt directly with Nevo, hence my question.

Yea, I did contact Nevo and they said it would be taken care of under warranty. The only catch was they said I had to take it back to the dealer I bought it from to get warranty service. I contacted the ebay seller I bought it from and he promptly replaced it with a working unit.

Yea, I did contact Nevo and they said it would be taken care of under warranty. The only catch was they said I had to take it back to the dealer I bought it from to get warranty service. I contacted the ebay seller I bought it from and he promptly replaced it with a working unit.


That's great that it worked out for you. Over on remotecentral, the CIs always berate anybody buying on eBay. I bought one of my Q50s that way, too, and had a great experience with my seller. It's good to let people know that, in spite of some potential drawbacks, it can be a perfectly viable option when buying through a local installer isn't.

As always, I am a certified nevo dealer and always willing to lend a hand to any of you who may have warranty support issues with products purchased from unauthorized sources. If you ever have trouble let me know by phone and we can help out.

I was at cedia last week and can tell you that the update is going to allow 2-way comm. and open up z-wave to control 3rd party devices. This is expected to be a first quarter 2009 update, fyi.

As always, I am a certified nevo dealer and always willing to lend a hand to any of you who may have warranty support issues with products purchased from unauthorized sources. If you ever have trouble let me know by phone and we can help out.

I was at cedia last week and can tell you that the update is going to allow 2-way comm. and open up z-wave to control 3rd party devices. This is expected to be a first quarter 2009 update, fyi.

That update does sound exciting, doesn't it! But it's not coming out til next year?? :confused: Nevo seems to be optimistic in their predictions (Remember all those people waiting for the S70 last February...:rolleyes:), so that makes me think late next spring, at best. What's your take?

As always, I am a certified nevo dealer and always willing to lend a hand to any of you who may have warranty support issues with products purchased from unauthorized sources. If you ever have trouble let me know by phone and we can help out.

Kudos to Matt for Helping out the unsuspecting DYiers who were sold Nevos by so called "Authorized Dealers" on the web. He is a credit to his industry and a man of his word.

Thanks Matt!

I’ve tried to avoid making this post in an effort to be fair to the dealer but enough is enough.

I purchased a Q50 from Matt Simrell (Thew750) at Home Theater 101 of KC. Three months later the hardkey backlighting failed. I reported this to Matt in August. One month later he instructed me to return the remote to him for replacement.

To make this short, Matt has had my remote for 41 days with no valid explanation.
My phone calls are not returned. My e-mails are not answered.

Has anyone been in contact with this dealer in the last month?
Does anyone know what is going on at Home Theater 101?

Looks like he hasn't posted in about two months. I think there are CE dealers who sometimes come into the threads to sort of experiment with it as a way to drum up some business. If it works, they hang around....if not, well, they disappear. :rolleyes:

Home Theater 101 of KC is an authorized Nevo dealer, according to Nevo's website. I would contact Nevo and convey this information to them. They want end-users to go through their dealers for all service, questions, etc., but since your dealer has disappeared, I'd think they'll either help you directly or maybe "assign" you to another dealer that can handle your concerns.

If you write them, maybe it'd be a good idea to attach a copy of your sales invoice from Home Theater 101 so there's no question as to whether you bought the remote through appropriate channels, and that it's still under warranty. Seems like Nevo ought to replace your remote and revoke Matt's authorization.

Something tells me Thew750 won't be posting around here anymore!!

Not only has the dealer disappeared, my remote has disappeared! Another dealer offered to help but he can't do much without my remote.

progprog- I'll take your advice and contact UEI tomorrow.

Thanks for responding,
Russ

Don't give up on Matt, he always came through for me, used him a number of times in the past. Last time was June for Q50. Also pick up a screen from him, he sometimes a little slow but never left you on the outside. But he always return his telephone calls. Have you call him on his cell phone I think its listed early in this Thread. Also progprog is right report this to UEI the
Company may have some idea of whats going on with Home Theater 101 of KC. Good Luck hope things work out for you.

Don't give up on Matt, he always came through for me, used him a number of times in the past. Last time was June for Q50. Also pick up a screen from him, he sometimes a little slow but never left you on the outside. But he always return his telephone calls. Have you call him on his cell phone I think its listed early in this Thread. Also progprog is right report this to UEI the
Company may have some idea of whats going on with Home Theater 101 of KC. Good Luck hope things work out for you.

While recognizing your positive experience, I think Russell is well-advised to give up on Matt. Nevo's dealer network is so weak already that it's often really difficult to buy these remotes through authorized channels. Nevo can ill-afford to have any existing dealers provide such shabby service.

Who knows what's going on with Matt. Maybe his business is thriving and he's too busy to answer emails, maybe his business is failing, maybe he's sailing around the world or discovering his inner self somewhere. Who knows and who cares. He has essentially confiscated a customer's property and is no longer responding to calls and emails. Time to pursue other recourse through Nevo.

Yes, but without the Remote back to square one, unless its been turn into UEI
for repair or reported to the company by Matt. Still make them (UEI) aware of the Problem. Good Luck Again!

I’ve tried to avoid making this post in an effort to be fair to the dealer but enough is enough.

I purchased a Q50 from Matt Simrell (Thew750) at Home Theater 101 of KC. Three months later the hardkey backlighting failed. I reported this to Matt in August. One month later he instructed me to return the remote to him for replacement.

To make this short, Matt has had my remote for 41 days with no valid explanation.
My phone calls are not returned. My e-mails are not answered.

Has anyone been in contact with this dealer in the last month?
Does anyone know what is going on at Home Theater 101?


I had a similar experience, Sent my Q50 to Matt for replacement and it took 60+ days before I received a replacement :confused: He finally came through as promised (after many emails and voice messages). I had pretty much given up on ever getting it back. His cell is the best way of getting ahold of him, PM me if you need it. Hopefully it will all work out.

The waiting is bad enough but waiting without any communication is not acceptable.
Despite Korey's experience, I'm going to contact UEI. I don't expect much from this company but I'll give it a try.

Russell your right waiting is a killer, you don't know if Matt working on the problem or not. There no excuse not to return a call.

DAY 46 UPDATE!

I got a PM from a nearby dealer who offered to help with my problems with Home Theater 101. He has gone above and beyond. Thanks Tom!

Tom called UEI and got the name and number of the KC distributor. The distributor gave him Simrell’s secret phone number, not to be disclosed under penalty of death. He talked with Simrell and urged him to come out of hiding (my words) and contact me. He indicated that I would be contacted soon.

That was over four days ago and GUESS WHAT? I haven’t heard a thing!

NOW, IS EVERONE READY FOR THIS?

Instead of doing the right thing and go after this rouge dealer, UEI has offered to sell me a replacement Q50 at a “special price”, just for me. HOW BIZARRE and INSULTING! I think UEI is afraid of its’ own dealers. It seems they would rather let the customer get screwed than upset one of their dealers.

I realize that my business is chump change compared with a home theater installation. However, time and again Simrell has offered his services, as a Nevo Authorized Dealer, to end-users, DIYers, or anyone who needs help. He has posted this on more than one forum. What he forgets to say is that after-the-sale support is non-existent.

It turns out that dealing with him is another story. You end up with little more than broken promise after broken promise. If you press him for some action, he goes into hiding, apparently to punish you for complaining. This is not the kind of person I want to do business with.

Russ, and everyone else who I owe appologies to. I am sorry. Russ to you expressly, I will ship your remote on Monday of next week. I will email your tracking number as soon as it is available.

If you would like an explanation, I have only an excuse. I have lost a loved one who meant everything in the world to me. Losing my business is nothing compared to that. Over the last several months I have watched the person who I care about more than life itself wither and die. I have lost business that has caused financial burdons I would wish on no one. If you call home theater 101 today, there will be no returned calls because I have no staff as I could not afford to pay them for their services to me. These were good people who worked for me to support their families. They now do not have jobs and are too facing financial difficulties. This was all caused by me being selfish and neglecting everything in life to spend every moment I had to watch the most painful expierence I will ever endure take place as the person I love passed.

Your remote will be sent out on monday, if I cannot locate it I will send you mine.

If you want an excuse for the lack of contact. I honestly just didn't care about anything and I'm not sure if I will ever be able to care again.

I appologize.

But I so you all know I do feel bad about not updating you to my situation. Russ I am sure that you would have understood had I taken the time to call. I am not looking for sympathy or forgiveness, I'm only here to attempt to make things right. I am not publicly appologizing to try to "redeem" myself and become "the dealer to the DIYer." I am done with home theater because there is a seat in my theater that will never again be filled. I have one last theater to build if my client will allow me to complete his theater and after that... I'm done. I will close my door to the world of home theater.

I don't care if you accept my appology or not. I will make right my wrongs, and simply move on.

Today I purchased a new Nevo Q50 remote from an AUTHORIZED dealer (thank goodness)! I got it home, put it on the charger and noticed that the lcd display was "wigging out." I let it charge for a while thinking that it may be a power issue, but the longer it charged, the worse the screen got until it was completely unreadable. Of course, in the meantime, I set out to start working out the configuration in the StudioPro program. After no success with the remote's screen, I took it back to my dealer and exchanged it. This time he powered up the new one for me before I left the store, just to make sure it was good. I got home, powered it up and was entering the current date and time when the screen blanked out. I put it on the charger for 4 hours. I picked it up, tapped the screen and on it came... for about 20 seconds. Then the screen blanked out, although the backlighting on the screen and keys remained on. I could not get the screen to come back on. If I let it sit for about 30-40 minutes, I can get the screen to come back on, but again for only about 20-30 seconds and then kaput!

Any ideas? Is this thing just a big expensive piece of junk?

AramB

Today I purchased a new Nevo Q50 remote from an AUTHORIZED dealer (thank goodness)! I got it home, put it on the charger and noticed that the lcd display was "wigging out." I let it charge for a while thinking that it may be a power issue, but the longer it charged, the worse the screen got until it was completely unreadable. Of course, in the meantime, I set out to start working out the configuration in the StudioPro program. After no success with the remote's screen, I took it back to my dealer and exchanged it. This time he powered up the new one for me before I left the store, just to make sure it was good. I got home, powered it up and was entering the current date and time when the screen blanked out. I put it on the charger for 4 hours. I picked it up, tapped the screen and on it came... for about 20 seconds. Then the screen blanked out, although the backlighting on the screen and keys remained on. I could not get the screen to come back on. If I let it sit for about 30-40 minutes, I can get the screen to come back on, but again for only about 20-30 seconds and then kaput!

Any ideas? Is this thing just a big expensive piece of junk?

AramB

No, they're not junk. Did you follow the directions for the initial charge? And for the the proper position of the side switch?

Yes... I did follow the instructions for the initial charge, which stated 3-4 hours. However, I decided to go ahead and let it go for the evening and let it get a solid 10 hours on the charger. Now things seem to be working normal. I hope that was what caused the initial screen problems.

AramB

I was a bit too hasty... After working with the unit for about 20 minutes, the screen fritzed out again. I guess it is back to the dealer, again!!!

Day 60 Update. Which Monday did you say?

First: I now understand part of the cause of my problems with Matt and he has my fullest sympathy. Matt has gone through a terrible personal experience and this resulted in the shutdown of his business.

Next: If anyone doubted the validity of my earlier complaints, read the last Thew750 post again and look at the results:

“Monday of next week” was a week ago! I have no tracking number, no remote, and no explanation! UPS Ground is 2 days from KC to here!

This has been his MO since I first contacted him last April. HE HAS NEVER, EVER, DONE WHAT HE TOLD ME HE WOULD DO. NEVER! The only successful transactions have been when I dealt directly with his office manager.

In any case, it looks as if the best I can hope for is the return of my broken remote or the substitution of a used one. Some warranty service!

Last: I don’t know if UEI intervened or not. But, it amazes me that they don’t just end all this and send me a replacement remote. Maybe that is too big a decision for a VP to make?

I’ll keep you posted,
Russ

P.S. I’m sure some members are tired of seeing posts on this subject. Believe me, so am I.

Day 60 Update. Which Monday did you say?

First: I now understand part of the cause of my problems with Matt and he has my fullest sympathy. Matt has gone through a terrible personal experience and this resulted in the shutdown of his business.

Next: If anyone doubted the validity of my earlier complaints, read the last Thew750 post (Q50 on AVS Forum) again and look at the results:

“Monday of next week” was a week ago! I have no tracking number, no remote, and no explanation! UPS Ground is 2 days from KC to here!

This has been his MO since I first contacted him last April. HE HAS NEVER, EVER, DONE WHAT HE TOLD ME HE WOULD DO. NEVER! The only successful transactions have been when I dealt directly with his office manager.

In any case, it looks as if the best I can hope for is the return of my broken remote or the substitution of a used one. Some warranty service!

Last: I don’t know if UEI intervened or not. But, it amazes me that they don’t just end all this and send me a replacement remote. Maybe that is too big a decision for a VP to make?

I’ll keep you posted,
Russ

P.S. I’m sure some members are tired of seeing posts on this subject. Believe me, so am I.

No, nobody is tired of it. We're all in this together...that's why we come here. ;)

If the personal loss is true, Matt has my sympathies as well. But he is an adult who chose to take on the responsibilities of going into business for himself. Part of that includes responsibly shutting down the business if and when that becomes necessary.

I would collect all these communications from Matt and take them directly to Nevo/UEI. It is ultimately their legal responsibility to cover your warranty, so be sure to include a copy of that as well. As a dealer, he is their representative and he has failed to act according to the warranty they have with you (and he has effectively stolen your remote). Pester them incessantly, and let them know you are willing to pursue legal action to compel them to live up to their warranty agreement.

It's time to dump Matt completely, and get serious with Nevo about this.

Despite some initial glitches with defective units, I finally got my Q50 programming satisfactorily completed and it really is nice the way it simplifies the operation of my home theater system. This remote is far superior to the MX-800 that it replaced. The NevoConnect is also much more reliable than the MRF base that I had with the MX-800.

AramB

Despite some initial glitches with defective units, I finally got my Q50 programming satisfactorily completed and it really is nice the way it simplifies the operation of my home theater system. This remote is far superior to the MX-800 that it replaced. The NevoConnect is also much more reliable than the MRF base that I had with the MX-800.

AramB

What about that screen problem? Working okay now, I take it?

No... the screen still freaks out after using the remote for about 5-10 minutes. I then have to let it sit for about 5 minutes and then it will work again for a few minutes. My dealer has no more in stock, but has them on order and will swap it out for me as soon as he gets replacements. I can make do in the meantime.

AramB

That's a weird one. I've never heard of that particular problem.

Just ordered my Q50 and should be here tomorrow or Monday!!! Cant wait.

Just ordered my Q50 and should be here tomorrow or Monday!!! Cant wait.


Congrats! Be sure to register as a dealer/installer so you'll have full access to the Nevo online resources. ;)

Congrats! Be sure to register as a dealer/installer so you'll have full access to the Nevo online resources. ;)

Thank you, is this easy to do? Any info I need to know before I register?

Thank you, is this easy to do? Any info I need to know before I register?

No, it's easy. When you install the software, you have the usual "Register Now" thing. You select your installation status as, I think, dealer, installer, or consumer. Just select one of the first two.

Also, the registration ends with a notice that you'll be getting a confirmation email. Don't panic if it doesn't come. I never got one and my software works fine, including full access to the online resources.

FYI - The new Studio Pro 2.0 is on the web site, I down loaded it last night and watched the "How to video":D

FYI - The new Studio Pro 2.0 is on the web site, I down loaded it last night and watched the "How to video":D

keep in mind that is a test version and not the final product.

keep in mind that is a test version and not the final product.
Yes, important point.

What is differnt about studio pro 2.0? Is this the magic 3rd party Z-wave update? Can someone list the differences? Thanks...

What is differnt about studio pro 2.0? Is this the magic 3rd party Z-wave update? Can someone list the differences? Thanks...

As stated previously, the currently-available iteration is still a beta version. And it was literally just released, so I doubt if anyone has had a chance to compare to the extent you're asking for. The big things appear to be 2-way serial communication for select devices (Escient, Russound, iPort, Lutron), and z-wave.

If this is the z-wave implementation, I think that this may be the remote for me. One problem, I put in the website for someone to contact me and nothing for a couple of months. I am in Alaska so I think that there are no dealers.

I do like to program things myself and I think I am up for it. I have been neck deep in this kind of stuff for years in the govt but have since retired.

I am worried about the defect rate mentioned above without a local dealer.

Anyone have any ideas?

Kevin

If this is the z-wave implementation, I think that this may be the remote for me. One problem, I put in the website for someone to contact me and nothing for a couple of months. I am in Alaska so I think that there are no dealers.

I do like to program things myself and I think I am up for it. I have been neck deep in this kind of stuff for years in the govt but have since retired.

I am worried about the defect rate mentioned above without a local dealer.

Anyone have any ideas?

Kevin


P.M. sent:)

I also tried to get someone to contact me in regards to this remote via the website but as of yet no one has called or emailed! I probably didn’t sound rich or stupid so maybe they are not wasting their time?

I also tried to get someone to contact me in regards to this remote via the website but as of yet no one has called or emailed! I probably didn’t sound rich or stupid so maybe they are not wasting their time?
As great as the Nevo remotes are, and I do highly recommend them, the company itself- its weak dealer and support network, its complete and utter avoidance of contact with actual customers- leaves an awful lot to be desired. I would not bother trying to contact them for anything.

If you want a Nevo remote, you may have (up to) three choices:

1. Find an authorized dealer who will sell you one with full programming.
2. Find an authorized dealer who will sell you one you can program yourself.
3. Buy one from a source like eBay with the understanding that you choose to forgo customer and warranty support.

Notice how Nevo the company is not in the loop anywhere. :rolleyes:

Just got devices(5) loaded into my new Q50, added a couple of simple marcros, tried to download and got message that configuration was too large to download. Any ideas as to how I could already busted through capacity?

How much does it use (bottom right of NevoStudio Pro screen)? You should have about 16M to work with...

Just got devices(5) loaded into my new Q50, added a couple of simple marcros, tried to download and got message that configuration was too large to download. Any ideas as to how I could already busted through capacity?

this just came up the other day on remote central. the fix was to do a hard reset on the remote.

http://www.remotecentral.com/cgi-bin/mboard/rc-nevo/thread.cgi?816

post number 8

Just got devices(5) loaded into my new Q50, added a couple of simple marcros, tried to download and got message that configuration was too large to download. Any ideas as to how I could already busted through capacity?

Hard reset is the answer. Move the little side switch all the way to the opposite position, then back again. (Do NOT stop in the middle position). Then it should download fine.

Thanks! Worked a treat.

Any idea how much capacity the Q50 has. I loaded one(1) jpeg photo into my configuration and memory use went from 8% to 70%. Does that sound right?

Any idea how much capacity the Q50 has. I loaded one(1) jpeg photo into my configuration and memory use went from 8% to 70%. Does that sound right?

it holds 16 megabytes.

i have a file that is 15.5 megs and it has at least 120 images

it does not sound right at all.

Any idea how much capacity the Q50 has. I loaded one(1) jpeg photo into my configuration and memory use went from 8% to 70%. Does that sound right?
No, that doesn't sound right. I think that memory usage indicator relies on accurate feedback from the remote itself when it's connected. When that gets messed up, the result is the problem you had before, where NSP says there's not enough memory.

First, check that your remote firmware is current, update if necessary, do another hard reset, and try again.

Thanks for the help guys. Turns out I was making stupid mistake: dragging original from photos folder onto Q50. Obviously (doh) have to move to gallery first and Nevo resizes.

Day 89 Update – SOME good news.

As of yesterday, I now have a Q50 in my possession! I’ll hold off on the details because I want to keep this posting positive.

Although more than one Nevo dealer offered help, Tom Wilkinson, owner of Xpress Home Theaters in Austin, Texas is the nearby dealer who latched on to my problem and wouldn’t let go until it was resolved. THANKS TOM!

As was expected, all communications between UEI and me had to go through Tom. I suspect Tom added his opinions and influence as well. Whatever he did worked.

As soon as things settle down a bit, I’ll make a final post with some of the details of this ordeal.

Russ

BTW, never heard another word from Matt Simrell.

As of yesterday, I now have a Q50 in my possession! I’ll hold off on the details because I want to keep this posting positive.

Hey, that's great news, Russell! I was hoping there'd be some dealer out there that would see your plight and try to make this right. I suspect none of us will ever hear from Matt again......

i had a little fun with a q50 today. this is a "program" for automatically cleaning your nevo q50 screen

http://s50.photobucket.com/albums/f317/jkrug007/work%20stuff/?action=view&current=nevoscreencleaner.flv

i had a little fun with a q50 today. this is a "program" for automatically cleaning your nevo q50 screen

http://s50.photobucket.com/albums/f317/jkrug007/work%20stuff/?action=view&current=nevoscreencleaner.flv

I like it!:D

Day 89 Update – SOME good news.

As of yesterday, I now have a Q50 in my possession! I’ll hold off on the details because I want to keep this posting positive.

Although more than one Nevo dealer offered help, Tom Wilkinson, owner of Xpress Home Theaters in Austin, Texas is the nearby dealer who latched on to my problem and wouldn’t let go until it was resolved. THANKS TOM!

As was expected, all communications between UEI and me had to go through Tom. I suspect Tom added his opinions and influence as well. Whatever he did worked.

As soon as things settle down a bit, I’ll make a final post with some of the details of this ordeal.

Russ

BTW, never heard another word from Matt Simrell.Russ,

Thanks for the kind words. I was happy to help out. Thanks also to the people at UEI, as they definitely helped me to ultimately solve your issue and get you back up and running. Enjoy your Q50 and Connect. They are, in my opinion, by far the best value in the programmed remote world today.

Tom Wilkinson
Xpress Home Theaters

Russ,

Thanks for the kind words. I was happy to help out. Thanks also to the people at UEI, as they definitely helped me to ultimately solve your issue and get you back up and running. Enjoy your Q50 and Connect. They are, in my opinion, by far the best value in the programmed remote world today.

Tom Wilkinson
Xpress Home Theaters

Nice going, Tom!! I think Nevo is the best remote around, but the company itself can be a bit of a pain. It's a good thing there are dealers like you to help people out when the going gets rough. Kudos! :D:D

And oh yeah, you're one of my favorite actors....! ;)

Day 89 + 8 Update.

Hopefully, this is my last post on this subject. I said in my previous post that I would follow up with details of how the replacement of my stolen remote came about.

To briefly sum-up previous posts, I purchased a Q50 & Connect through an Authorized Dealer. Three months later, the Q50 broke and I returned it to dealer for replacement. The dealer disappeared with my remote in his possession.

However, I’ve decided to skip the details for fear that anything I say might reflect negatively on the dealer who worked so hard to make this happen.

I will say that I’m very unhappy with UEI and the way they handled what should have been just an unusual warranty claim. Their attitude was, at times, unbelievable! This will certainly influence my next purchase.

Thanks to all the members who offered advice and support,

Russ

And oh yeah, you're one of my favorite actors....! ;)You just liked me in The Full Monty, didn't you?:p

Obviously, Russ isn't a big fan of UEI's business model, but the good news is he at least has a working remote now!

I remember reading some where, (I think it was the studio pro pdf file) that it recommends clearing the temp file on the Q50(or unneeded info from loading new info all the time) before giving it back to the customer. Does any one know what this means and how to do it? It says if you do it, it will help the remote work at its peak speed. I know I have loaded and changed so many things on my remote, I just want to make sure it is not storing unneeded junk on it.

I remember reading some where, (I think it was the studio pro pdf file) that it recommends clearing the temp file on the Q50(or unneeded info from loading new info all the time) before giving it back to the customer. Does any one know what this means and how to do it? It says if you do it, it will help the remote work at its peak speed. I know I have loaded and changed so many things on my remote, I just want to make sure it is not storing unneeded junk on it.


I have wondered if this has to do with the sometimes-reported error which won't let you download your configuration due to insufficient memory. In all cases where I've read of this, and when it occurred with one of my own Q50s, there was plenty of memory available.

The solution was always to do a hard reboot. Do you suppose we're talking about the same thing, or at least related things?

I have wondered if this has to do with the sometimes-reported error which won't let you download your configuration due to insufficient memory. In all cases where I've read of this, and when it occurred with one of my own Q50s, there was plenty of memory available.

The solution was always to do a hard reboot. Do you suppose we're talking about the same thing, or at least related things?

Not sure, I read it and was wondering If any one knew how so I can clean my up if need be. Mine says it is as 60% and I know I dont have it doing that much, but I dont know if I can clean it up or if this is normal.

Not sure, I read it and was wondering If any one knew how so I can clean my up if need be. Mine says it is as 60% and I know I dont have it doing that much, but I dont know if I can clean it up or if this is normal.

The hard reboot is simple. Just move the little side switch to the top position, and then back to the bottom. Allow the remote to restart, and then reload your configuration.

There's clearly a "temp" or cache function in these remotes. This is most evident right after a new configuration is loaded and commands & page changes are being used for the first time. It's a little slow then, but noticeably faster with subsequent use of those commands.

Hi, I'm just wondering what happened to the few people that have had their hard key button light stop working? Did you get it replaced under warranty? My hard key lights have quit and am wondering what the best coarse of action is? TIA

Hi, I'm just wondering what happened to the few people that have had their hard key button light stop working? Did you get it replaced under warranty? My hard key lights have quit and am wondering what the best coarse of action is? TIA

That seems to be the only solution. Get in touch with your dealer, who should be able to get it replaced for you.

Thanks for the reply! I am going to miss the Q50 for a couple of weeks. :( I'll have to pull out about 10 remotes.

With the NevoConnect and voltage sensor, can you trigger an event off the voltage sensor input? For example, can I have a doorbell or phone call sensor send a DC trigger to NevoConnect, which then fires an event on a Q50 to 'goto' a page that says 'Doorbell' or 'Phone Call'? This way, I don't have to interrupt anything visual or audible during a movie (I just get a nice display on the remote that can be easily ignored, if I feel like it).

With the NevoConnect and voltage sensor, can you trigger an event off the voltage sensor input? For example, can I have a doorbell or phone call sensor send a DC trigger to NevoConnect, which then fires an event on a Q50 to 'goto' a page that says 'Doorbell' or 'Phone Call'? This way, I don't have to interrupt anything visual or audible during a movie (I just get a nice display on the remote that can be easily ignored, if I feel like it).

Wow, very creative idea! I can see the first part of your scenario working, i.e., a device (phone, doorbell) wired with a voltage sensor sending a trigger to the Nevo Connect. The second part is questionable, though. You could use the trigger to send a device command, definitely, but it sounds like you just want feedback on your Q50. While this seems theoretically possible, I don't believe the software accommodates it yet.

Z-wave was only recently enabled for a broader range of devices, and two-way serial control is still limited to just a few select devices. So far, this doesn't include anything like a doorbell, but maybe someday.

I have a Q50 now. Trying to get a button assigned to GAME mode.

I have the Samsung 52A750 and I need game mode going into the PS3 and Xbox activity. using the Samsung remote it is 7 button pushes. I figure there is a hex code for game mode, but where do I find it? I have searched Samsung site and it reads to search the remotes maker site for codes. I have seen the videos on hex by Patrick on mynevo.com that the Q50 is based on Pronto codes. I have not seen game mode however.

Robot<

I have a Q50 now. Trying to get a button assigned to GAME mode.

I have the Samsung 52A750 and I need game mode going into the PS3 and Xbox activity. using the Samsung remote it is 7 button pushes. I figure there is a hex code for game mode, but where do I find it? I have searched Samsung site and it reads to search the remotes maker site for codes. I have seen the videos on hex by Patrick on mynevo.com that the Q50 is based on Pronto codes. I have not seen game mode however.

Robot<

Your first task is to determine whether discrete "mode" codes even exist for your Samsung TV. Just to be clear, that's what you mean, right? A specific AV mode option on your TV?

Don't get your hopes up too high, because there are often no discrete codes for these types of settings. I took a quick look on Samsung's support site and I don't see where they provide codes.

I have a spreadsheet from Samsung with codes for the 2007 models (I understand yours is a 2008, but Game mode was not new in 2008) and Game mode is not in the spreadsheet :(. Looking elsewhere on the Internet, I cannot find one anywhere.

However, on Page 62 of the User Guide, it says:

"If you set any of the three “Entertainment” modes to On, the settings will
be locked and can not be adjusted. If you want to make Picture and Sound
mode adjustments, the “Entertainment” mode must be turned off.
The “Entertainment” settings are saved for each input source."

So a workaround might be to use a separate input for the XBox or PS3 and manually set Game mode for it?

So a workaround might be to use a separate input for the XBox or PS3 and manually set Game mode for it?

This was going to be my suggestion. I don't have a Samsung, but it's pretty typical for TVs now to lock the last used AV mode for each input. This isn't really a "workaround," in the sense that it offers some definite advantages, and the Nevo allows you to easily make the input change part of your macro for game-playing.

I have a Q50 now. Trying to get a button assigned to GAME mode.

I have the Samsung 52A750 and I need game mode going into the PS3 and Xbox activity. using the Samsung remote it is 7 button pushes. I figure there is a hex code for game mode, but where do I find it? I have searched Samsung site and it reads to search the remotes maker site for codes. I have seen the videos on hex by Patrick on mynevo.com that the Q50 is based on Pronto codes. I have not seen game mode however.

Robot<


I did what TWILLY said. My samsung 67" Led had a descrete code for my xbox that I found at remotecentral.com. I locked the game mode and now when the kids push the xbox button on my Q50 it changes the source on the Sammy and puts it in game mode.

I did what TWILLY said. My samsung 67" Led had a descrete code for my xbox that I found at remotecentral.com. I locked the game mode and now when the kids push the xbox button on my Q50 it changes the source on the Sammy and puts it in game mode.

Might be helpful to clarify what you mean by a "discrete code for your XBOX." I suspect you mean a discrete code for the TV input you happen to have the XBOX on?

One tip for the Q50 :

when you configure the same running time for the screen AND the unit ( for example 30s.) then both hard buttons (every ones) and the screen can wake up the remote ;)

And the hard buttons will light on with a great blue.
can you tell me how to do this please? Thanks

can you tell me how to do this please? Thanks

I think he's just referring to the backlight settings (found in "Settings" from the Home Page). What are you trying to do, so you can get a more specific, helpful answer?

Might be helpful to clarify what you mean by a "discrete code for your XBOX." I suspect you mean a discrete code for the TV input you happen to have the XBOX on?

Sorry, yes it is for the TV input. ;)

I think he's just referring to the backlight settings (found in "Settings" from the Home Page). What are you trying to do, so you can get a more specific, helpful answer?
I was hoping for a easy answer for my Q50 - the back light for the hard buttons doesn't come on - I thought it might be an easy setting. From other posts it looks like this is a common problem resolved only by exchanging the unit under warranty.

I was hoping for a easy answer for my Q50 - the back light for the hard buttons doesn't come on - I thought it might be an easy setting. From other posts it looks like this is a common problem resolved only by exchanging the unit under warranty.

Backlight failure does happen, but I'm not sure how common it is. The button lights never come on at all? Did they used to?

On a positive note, it sounds like Nevo is pretty responsive about this issue and replaces them quickly when your dealer requests it.

Backlight failure does happen, but I'm not sure how common it is. The button lights never come on at all? Did they used to?

On a positive note, it sounds like Nevo is pretty responsive about this issue and replaces them quickly when your dealer requests it.
Hi Thanks for response - out of the box the lights did work & then stopped!!
Yesterday they came on for a while & then went off - maybe it is a loose connection.

I will try the supplier route to see if I can get any help - everything else is fine & it really is a great bit of kit.
thanks
John

Hi Thanks for response - out of the box the lights did work & then stopped!!
Yesterday they came on for a while & then went off - maybe it is a loose connection.

I will try the supplier route to see if I can get any help - everything else is fine & it really is a great bit of kit.
thanks
John

I kind of think it's a connection thing too. Nevo doesn't want owners opening the remote, and they immediately replace it for this problem. Makes me think they know exactly what it is and that it's a specific hardware issue.

HI ! Thanks for the replies..

What I need someone posted about... the game mode is not new to 2008. I cannot put my PS3 and XBox360 on the TV inputs so it locks to game mode per HDMI. I have a Denon 4306 and with my 7.1, it all goes there.

I found the DLP TV uses this remote http://www.newtvremotes.com/Mfrs/Samsung/SamsungTV/BP59-00125A.htm
and it has a button for one touch game mode. I can buy this remote and program the IR to my Q50, but I was hoping for the hex code maybe to save the shipping and time only to turn around and sell it on ebay.

Activity = " Play PS3 " - power on PS3, power on TV, power on AVR4306, switch TV to game mode, volume to -36db on 4306.... ready to play COD4..

Activity = " Watch Blu Ray " all same except mode entertainment off

My current remote for the sammy has a E.Mode button and it is a toggle button. I can program this on the Q50.

robot<

HI ! Thanks for the replies..

What I need someone posted about... the game mode is not new to 2008. I cannot put my PS3 and XBox360 on the TV inputs so it locks to game mode per HDMI. I have a Denon 4306 and with my 7.1, it all goes there.

I found the DLP TV uses this remote http://www.newtvremotes.com/Mfrs/Samsung/SamsungTV/BP59-00125A.htm
and it has a button for one touch game mode. I can buy this remote and program the IR to my Q50, but I was hoping for the hex code maybe to save the shipping and time only to turn around and sell it on ebay.

Activity = " Play PS3 " - power on PS3, power on TV, power on AVR4306, switch TV to game mode, volume to -36db on 4306.... ready to play COD4..

Activity = " Watch Blu Ray " all same except mode entertainment off

My current remote for the sammy has a E.Mode button and it is a toggle button. I can program this on the Q50.

robot<

If you know for certain that the discrete codes on that remote do work on your TV, then I think you should be able to find them out there somewhere. But since that's not the one that came with your TV (otherwise you could just learn the code you need), I'd be careful about presuming all the buttons actually work.

Now, if they do indeed work, you should be able to substitute one of those listed models in Nevo StudioPro. Then you could simply determine which code set includes the discrete codes you want and use it.

hey, kids... nice to see everyone playing with their Nevos still...

Just upgraded to Vista 64, and Nevo Studio pro 1.1 is the one program I've found that won't work with 64bit. Nastay.

Anybody trying out version 2? It -says- it's available on the downloads page for dealers, but it ain't there, at least with my login. Wonder if it'll work in 64bit.

Hardly a deal breaker (I'll jsut run it on my laptop), but it'd be interesting to test on the new system (including, for fun, Windows 7)

hey, kids... nice to see everyone playing with their Nevos still...

Just upgraded to Vista 64, and Nevo Studio pro 1.1 is the one program I've found that won't work with 64bit. Nastay.

Anybody trying out version 2? It -says- it's available on the downloads page for dealers, but it ain't there, at least with my login. Wonder if it'll work in 64bit.

Hardly a deal breaker (I'll jsut run it on my laptop), but it'd be interesting to test on the new system (including, for fun, Windows 7)

Hm...with my login (and I'm just a regular customer), I was able to download the new version, and I'm running it currently on Windows 7. I haven't had the need to sync with my remote just yet (especially since I won't be home for a few weeks), but everything else works fine. I'm running the 32-bit version of Windows 7, though.

Looks like everything is pretty much the same, except for the new Z-Wave/Serial settings. I ordered a few Z-Wave dimmers earlier this week, so I'm pretty excited to get those installed soon.

hey, kids... nice to see everyone playing with their Nevos still...

Just upgraded to Vista 64, and Nevo Studio pro 1.1 is the one program I've found that won't work with 64bit. Nastay.

Anybody trying out version 2? It -says- it's available on the downloads page for dealers, but it ain't there, at least with my login. Wonder if it'll work in 64bit.

Hardly a deal breaker (I'll jsut run it on my laptop), but it'd be interesting to test on the new system (including, for fun, Windows 7)

This was actually the main thing I was hoping for in Version 2!! It's a royal PITA that I can't do my Nevo programming on my laptop. :mad: But unfortunately, they still haven't addresses this in Version 2. I couldn't even get it to install on my Vista 64-bit machine......

Hello, I plan to buy a Nevo remote but I need your advise.
In fact i'm running a Harmony 1000 at this time. I bought a numerical decoder (Netbox 8160 http://www.netbox.fr) which is running with a RF remote instead of IR.
My Harmony is not able to manage the RF, but would the Nevo Q50 would be able to manage the Netbox by RF ?

Best regards

Patatorz

Hello, I plan to buy a Nevo remote but I need your advise.
In fact i'm running a Harmony 1000 at this time. I bought a numerical decoder (Netbox 8160 http://www.netbox.fr) which is running with a RF remote instead of IR.
My Harmony is not able to manage the RF, but would the Nevo Q50 would be able to manage the Netbox by RF ?

Best regards

Patatorz

No, not directly. The Nevo remote can operate standard IR devices, of course, but can also communicate with its own extender, called the NevoConnect, over a z-wave network (This is one type of RF).
http://www.mynevo.com/images/uploaded_images/Frong_view_antenna.jpg http://www.mynevo.com/images/uploaded_images/Back_View_antenna.jpg


If you use the extender in your system, the remote can send z-wave (RF) commands to the NevoConnect, which in turn can convey the commands to your devices via a serial connection, hard-wired IR, or standard wireless IR. If the Netbox offers serial control or hardwired IR, you could use the Q50 + NevoConnect successfully. But the Q50 alone wouldn't send RF commands directly to your Netbox.

The Nevo remotes can use the z-wave option and standard IR simultaneously.

Ok it's clear for me. So I think that the Nevo is not the solution for my issue as long as the Netbox can not be controlled via a serial connection, hard-wired IR, or standard wireless IR....

Do you know if a remote can do that (manage a RF device) ?

Best regards

Ok it's clear for me. So I think that the Nevo is not the solution for my issue as long as the Netbox can not be controlled via a serial connection, hard-wired IR, or standard wireless IR....

Do you know if a remote can do that (manage a RF device) ?

Best regards
Manufacturer's RF remotes are usually proprietary designs, and are not easily integrated into universal remote systems. Like the PS3's Bluetooth, it's really annoying that manufacturers still do this, considering that more and more users are using 3rd-party universal remotes. :mad:

Question: Does the studio pro software run on vista or is it limited to xp?

jimi

Question: Does the studio pro software run on vista or is it limited to xp?

jimi

It runs on 32-bit Vista machines, but not 64-bit.

It runs on 32-bit Vista machines, but not 64-bit.

I 2nd that. I've been running it on Vista 32bit with no problem on a Sony laptop

I have a Q50 now. Trying to get a button assigned to GAME mode.

I have the Samsung 52A750 and I need game mode going into the PS3 and Xbox activity. using the Samsung remote it is 7 button pushes. I figure there is a hex code for game mode, but where do I find it? I have searched Samsung site and it reads to search the remotes maker site for codes. I have seen the videos on hex by Patrick on mynevo.com that the Q50 is based on Pronto codes. I have not seen game mode however.

Robot<

I found a link that might help you with this and other mapping functions in the future. http://bjdraw.com/2009/02/10/how-to-reliably-control-the-xbox-360-with-discrete-ir-codes/

Yea, I did contact Nevo and they said it would be taken care of under warranty. The only catch was they said I had to take it back to the dealer I bought it from to get warranty service. I contacted the ebay seller I bought it from and he promptly replaced it with a working unit.

Hi there,
I am new to this section of the forum and was in the market for a Q50 as well. You mention someone who seems like a good seller. Would it be possible to PM me the name - if he is the same person with a few on e-bay at this time I might take the plunge too.
Thanks,
SP

Hi there,
I am new to this section of the forum and was in the market for a Q50 as well. You mention someone who seems like a good seller. Would it be possible to PM me the name - if he is the same person with a few on e-bay at this time I might take the plunge too.
Thanks,
SP

Hi sprakash. The Nevo Q50 is a fantastic remote! I highly recommend it and own two of them myself. I would warn you, however, that Nevo the company is not very consumer-friendly, and it's best to know that going in.

Wherever you decide to purchase your remote, Nevo will not provide warranty service directly to you. You must have an authorized dealer on your side to even get through to them. Most of the eBay sellers are not authorized, so it's really up to you to decide whether or not you want that "backup" and then to determine whether the seller is in fact authorized, if that's what you want. (They all say the product is "new with full warranty" but that doesn't mean much....) Most users reporting attempts to get support through eBay dealers have not had jgyenese's luck. :(

Not trying to discourage you in the least, as I think the Q50 is a knock-out product, but just trying to help you make an informed purchase. Best of luck to you.

Wherever you decide to purchase your remote, Nevo will not provide warranty service directly to you. You must have an authorized dealer on your side to even get through to them. Most of the eBay sellers are not authorized, so it's really up to you to decide whether or not you want that "backup" and then to determine whether the seller is in fact authorized, if that's what you want. (They all say the product is "new with full warranty" but that doesn't mean much....) Most users reporting attempts to get support through eBay dealers have not had jgyenese's luck. :(


I agree 100% with progprog. Nevo would not provide me with service directly, I was lucky that the eBay seller I bought it from took care of me. It's a great remote, I just wish the company would wake up and realize what customer service would be worth. If they are trying to remain exclusive by selling exclusively through custom insallers, they are missing the mark. Paying a CI to program one of these remotes is like hiring Rembrandt to repaint the shed - it would cost far too much given how easy it is to do yourself. They should be targeting the higher end of the Harmony remote market. With direct customer service they would sell a ton of these remotes.

I would simply asking the eBay seller how they would handle warranty claims. If they give you an acceptable response, and they have a long, positive feedback history, go for it. Save the response until the warranty expires, just in case.

Can people really not find these from a registered dealer for decent prices?

Can people really not find these from a registered dealer for decent prices?
No, that's the problem. They aren't sold by your typical electronics sources. Go to the mynevo.com web site and follow the "where to buy" link, enter your zip code, and you will be presented with this response.


Yes, I'd like to locate a Nevo dealer. I understand that the set-up and programming of Nevo is provided by a trained professional installer who can create a customized solution to meet my needs.
After completing the short form below you will soon be contacted by a Nevo dealer in your area.

The CI's I know in my area aren't interested in selling relatively inexpensive items with small margins, especially at low sales volumes. On top of that, they are expected to provide customer support as well, since the manufacturer does not deal with the customer directly. Understandably, most CI's would like to have the programming job or at least sell the units at MSRP. But I'm not willing to spend that much when they are on eBay for 40% less.

Can people really not find these from a registered dealer for decent prices?

Everything jgyenese just said is true, except that I find the "Where to Buy" section at mynevo.com (http://www.mynevo.com/html.php?page_id=87) does come up with a couple dealers in my area. Unfortunately, they both kinda...suck. They're just guys who happen to have authorized status, but they don't even push Nevo products, and they're only interested in selling complete programming packages.

It's a very tightly-controlled and limited dealer network. But here's the bright side. These remotes really are head-and-shoulders above any of the typical consumer-level solutions out there (Harmoney, etc.), so they actually justify the higher cost. Even if you can only find a dealer who sells at a token discount without programming, that's not an unreasonable expense for a top-notch remote that has full warranty protection. If you can find a fully-covered Q50/NC-50 combo between $500-600, you're getting a great deal and a great control system. And even it you have to pay a little more than that, I think it's still a good value.

Thank you guys. I did call the one dealer in our area but the price for just the Q/NC 50 combo is rather high. I will offer to meet them midway and see what happens. Otherwise the cheaper solution probably is where I'll be driven to.
SP

Sprakash.

I was able to contact one of the dealers on Ebay about his product. His company is a bonded custom installer that sells the Nevo for a decent discount. I asked if they would service the warranty and they were adament that you would recieve the same privledges afforded thei custom install customers. Obviously you will have to take comments like that from an eBay seller with a grain of salt, but it might be another aveneue for you to purchase this remote.
The seller I contacted sells under the store name Homediabay and sells the nevo and the connect for less than $600 dollars with free shipping.

Dallas Knox

FYI the nevo studiopro 2.0 software final release is available. the easiest way to get it is to just click on the update button within the studiopro software.

Thank you guys. I did call the one dealer in our area but the price for just the Q/NC 50 combo is rather high. I will offer to meet them midway and see what happens. Otherwise the cheaper solution probably is where I'll be driven to.
SP

The Nevo remotes are in fact available online with the caveat that they may not be advertised at discounted prices. If they are sold on eBay at discounts this would obviously be an advertising violation which may affect your support in the future. The best way to "play the game" is to find a reputable online dealer (cough, cough) that has an excellent relationship with Nevo and does not break their pricing guidelines and then ask for a complete quote on the remote or package you need.

I am a happy Q50 owner, but I do have an issue and was wondering if anyone else has it. While we are sitting there and not using the remote, the LCD will turn on and stay on for 15-30 seconds and then go off. If I leave the remote off the charger at night it will run the battery down.

Has anyone else seen this?

Carter

I am a happy Q50 owner, but I do have an issue and was wondering if anyone else has it. While we are sitting there and not using the remote, the LCD will turn on and stay on for 15-30 seconds and then go off. If I leave the remote off the charger at night it will run the battery down.

Has anyone else seen this?

Carter

No, that's a new one. :confused: You mean it can literally be lying undisturbed on a table or something and just light up? Do you have any z-wave devices? Particularly any that have two-way capability? The only thing I can think of off-hand is- if you are using the latest software/firmware (which enables 2-way functionality), and if you have any z-wave devices, an unintentional response is being sent to the remote.....

You could try to disable all z-wave functions if you're not using them and see of that helps. The other thing, which only alleviates the battery problem but doesn't address the actual issue, is to change your battery and backlight settings. This should ensure that you have enough juice to get through each day, assuming you re-charge it every night.

No, that's a new one. :confused: You mean it can literally be lying undisturbed on a table or something and just light up? Do you have any z-wave devices? Particularly any that have two-way capability? The only thing I can think of off-hand is- if you are using the latest software/firmware (which enables 2-way functionality), and if you have any z-wave devices, an unintentional response is being sent to the remote.....

You could try to disable all z-wave functions if you're not using them and see of that helps. The other thing, which only alleviates the battery problem but doesn't address the actual issue, is to change your battery and backlight settings. This should ensure that you have enough juice to get through each day, assuming you re-charge it every night.

Yes, it can be sitting on the table and just all of a sudden the LCD lights up.

Sadly I don't know what firmware I am on, so I will take a look at that when I get home. However I do not have any z-wave devices. I do have a NevoConnect but didn't think that would make a difference at all. If I am not on the newest firmware, I will upgrade it, hopefully it will make some difference.


Thanks for the reply

Yes, it can be sitting on the table and just all of a sudden the LCD lights up.

Sadly I don't know what firmware I am on, so I will take a look at that when I get home. However I do not have any z-wave devices. I do have a NevoConnect but didn't think that would make a difference at all. If I am not on the newest firmware, I will upgrade it, hopefully it will make some difference.


Thanks for the reply
Really a weird issue. I was frankly expecting to hear that you had recently upgraded, but it doesn't sound like it. One would naturally think that the latest software/firmware combo, the one that enables two-way z-wave functions, might have some kinks that need to get worked out. I've upgraded mine and haven't had any problems yet, but I was thinking maybe you stumbled on one.

Do be sure to check those battery settings.... If you have an authorized dealer you bought from (I realize that many folks don't), I'd give a call and see what they think.

I am a happy Q50 owner, but I do have an issue and was wondering if anyone else has it. While we are sitting there and not using the remote, the LCD will turn on and stay on for 15-30 seconds and then go off. If I leave the remote off the charger at night it will run the battery down.

Has anyone else seen this?

Carter
Perhaps a button is "stuck"? I would check to make sure all the hard buttons on both the top and the side are in the "unpressed" state.

Good luck!

Hello all,

I did run the Firmware Update Wizard to update the software of the remote controller.
But when I press a button on the controller now, it sometimes says:
The Firmware on the RemoteController should be updated to ensure optimal operation. Please contact your installer to update firmware now.
Current version: 1.16
New Version: 2.20

But that is what I just did!!!!
And when running the Firmware Upgrade Wizard, it says that all parts are up to date (although I do not see the number 2.20 for any of the listed parts).

What is wrong and what can I do about it?

Hello all,

I did run the Firmware Update Wizard to update the software of the remote controller.
But when I press a button on the controller now, it sometimes says:
The Firmware on the RemoteController should be updated to ensure optimal operation. Please contact your installer to update firmware now.
Current version: 1.16
New Version: 2.20

But that is what I just did!!!!
And when running the Firmware Upgrade Wizard, it says that all parts are up to date (although I do not see the number 2.20 for any of the listed parts).

What is wrong and what can I do about it?

Try doing a hard reboot. (Open the side flap and use the stylus to move the little switch all the way to the opposite position, wait a few seconds, then move it back.) After the reboot, see if the correct firmware shows on the info screen and if not, try to re-run the firmware update.

Try doing a hard reboot. (Open the side flap and use the stylus to move the little switch all the way to the opposite position, wait a few seconds, then move it back.) After the reboot, see if the correct firmware shows on the info screen and if not, try to re-run the firmware update.

The strange thing is that the "About NevoQ50" info says:

NevoQ50 Version: 2.0.0.391
Firmware Version: 4.0.5.0

But when trying to send a command and the error occurs, it says:

Current Version: 1.16
New Version 2.20

I do not see the relation.

I upgraded the Firmware again, but without success.

It seems the error occurs when the controller needs to send a RF command.

The strange thing is that the "About NevoQ50" info says:

NevoQ50 Version: 2.0.0.391
Firmware Version: 4.0.5.0

But when trying to send a command and the error occurs, it says:

Current Version: 1.16
New Version 2.20

I do not see the relation.

I upgraded the Firmware again, but without success.

It seems the error occurs when the controller needs to send a RF command.

Oh, I bet that's it. Your NC-50 needs to be updated too. When I updated my Q50s, they wouldn't work until I updated the NC-50 too.

(Sorry for that late response....left the house for awhile.)

There are a number of things that get updated, including the Z-Wave version and the regular firmware.

So one might have succeeded, and the next in the list failed...

Oh, I bet that's it. Your NC-50 needs to be updated too. When I updated my Q50s, they wouldn't work until I updated the NC-50 too.

(Sorry for that late response....left the house for awhile.)

So, how do I update the NC-50?
When I connect it to the PC with a USB cable, Nevo Studio Pro does not do anything with it.

So, how do I update the NC-50?
When I connect it to the PC with a USB cable, Nevo Studio Pro does not do anything with it.

It's a pain. :rolleyes: (I use all the ports and keep the NC-50 behind my plasma, so taking it out just to do this is annoying.) You plug it into your PC the same way you do with your Q50, but you also need to use its power cord and plug it in. Then, in NSP's "Hardware" pane, select the "Ecosystem" tab. Highlight your NC-50, then there's a little "swirlie-up-arrow" in that window's toolbar that is for updating firmware. (Like I said....it's a pain.)

It's a pain. :rolleyes: (I use all the ports and keep the NC-50 behind my plasma, so taking it out just to do this is annoying.) You plug it into your PC the same way you do with your Q50, but you also need to use its power cord and plug it in. Then, in NSP's "Hardware" pane, select the "Ecosystem" tab. Highlight your NC-50, then there's a little "swirlie-up-arrow" in that window's toolbar that is for updating firmware. (Like I said....it's a pain.)
But at least you don't have to take it out:) You can just leave the Connect where it is, all plugged in, and take a laptop to it.

Much better than, for instance the Harmony RF Extender, where you have to physically unplug all the emitters and power, then update, then plug everything back in. This is for ANY CHANGE you make, either to the remote or any devices.

Between a little pain and a lot of pain, I'll take a little pain any day;)

It's a pain. :rolleyes: (I use all the ports and keep the NC-50 behind my plasma, so taking it out just to do this is annoying.) You plug it into your PC the same way you do with your Q50, but you also need to use its power cord and plug it in. Then, in NSP's "Hardware" pane, select the "Ecosystem" tab. Highlight your NC-50, then there's a little "swirlie-up-arrow" in that window's toolbar that is for updating firmware. (Like I said....it's a pain.)

It worked!! Thanks a lot. I had to disconnect it completely, because my computer is to far from the AV installation. But, nevermind, now it works.
And I'm very glad with it :)

Thanks all of you.

But at least you don't have to take it out:) You can just leave the Connect where it is, all plugged in, and take a laptop to it.

Much better than, for instance the Harmony RF Extender, where you have to physically unplug all the emitters and power, then update, then plug everything back in. This is for ANY CHANGE you make, either to the remote or any devices.

Between a little pain and a lot of pain, I'll take a little pain any day;)

Unfortunately, in my case, I get the full-size pain you describe with the Harmony. My laptop is Vista 64 and NevoStudioPro won't run on it. :mad: So, I do indeed need to unplug all the emitters & power and take it to my desktop. On the bright side, the NC-50 doesn't seem to need updating too often.

Unfortunately, in my case, I get the full-size pain you describe with the Harmony. My laptop is Vista 64 and NevoStudioPro won't run on it. :mad: So, I do indeed need to unplug all the emitters & power and take it to my desktop. On the bright side, the NC-50 doesn't seem to need updating too often.
Think about doing that each time you want to add a new favorite channel or add another soundfield button... Ouch!

Think about doing that each time you want to add a new favorite channel or add another soundfield button... Ouch!

Do you actually use one of those? (I assume you mean the Harmony system(s) that have RF capability....)

Do you actually use one of those? (I assume you mean the Harmony system(s) that have RF capability....)
Sadly, yes. Harmony 890 Pro in family room, Nevo Q50 in home theater. Just cuz I'm a dealer doesn't mean I can afford all the cool stuff ;)

Sadly, yes. Harmony 890 Pro in family room, Nevo Q50 in home theater. Just cuz I'm a dealer doesn't mean I can afford all the cool stuff ;)

So...you're a Nevo dealer....;) Any insight into whether and when the 2-way serial capability will be expanded to other components? It's nice that they enabled that, but I think it's only for about four devices, right? Doesn't help me at all yet. :(

So...you're a Nevo dealer....;) Any insight into whether and when the 2-way serial capability will be expanded to other components? It's nice that they enabled that, but I think it's only for about four devices, right? Doesn't help me at all yet. :(
It doesn't help me either for any of my RS-232 stuff. Unfortunately, while I love the remote, their track record for timely releases has been anything but stellar.

That being said, I was on a call the other day where someone from UEI talked about some coming down the road rather quickly. I don't know whether "quickly" means the next quarter or so, the next year or so, or what. Another dealer on the call pressed him for details, but none were forthcoming.

The "packaged" submodules for Z-Wave and serial devices make it very easy to bring into configurations.

Obviously, they have the capability to get serial info back. It would be really nice to allow users access. But in order to do that, they'd need to introduce variables more robust than the simple flags RTI and URC have, because the serial queries almost always return text strings that have to be parsed in order to be useful.

And I think it's this idea of opening up variables that made them stick to the idea of prepackaged submodules. If that is the case, I really hope they will at least publish an SDK-type of thing for manufacturers to roll their own submodules.

It doesn't help me either for any of my RS-232 stuff. Unfortunately, while I love the remote, their track record for timely releases has been anything but stellar.

That being said, I was on a call the other day where someone from UEI talked about some coming down the road rather quickly. I don't know whether "quickly" means the next quarter or so, the next year or so, or what. Another dealer on the call pressed him for details, but none were forthcoming.

Thanks for the feedback. I'm glad to hear that there aren't huge barriers to expanding this capability. But I agree, Nevo can be slower than the second coming, even after they announce new features are coming.....:rolleyes:

Need some help. Just tried updating the firmware on my nevoconnect nc-50 and it seemed to be upgrading fine, said it was rebooting the nc-50 and then came up with an error msg saying "There was an error communicating with NevoConnect. Please press the Reset button on NevoConnect, wait for the blue LED to stay solid, and press Retry." I tried this and it didnt seem to work, the blue light on the NC-50 is always on. Tried resetting, also tried hard resetting by holding reset button pluggin in the power and holding reset for 10 seconds with no luck. The blue light remains solid no matter what???

Any ideas?

Thanks everyone for all the advise and pointers.
I have now been a happy owner for two weeks and *love* the remote. Have programmed it for IR (BluRay, Projector) and IR/Serial(pre-pro) through the connect and everything works flawlessly.
Now I need to just play around more for aesthetic improvement.
One piece I have not been able to do yet - any help will be appreciated - my pre-pro will send back a status after it receives a command but I have not been able to display that on the remote. I'm guessing it is a widget I need to use. Can I reuse an existing one or do I need to create a new custom one.
Thanks again,
SP
BTW - I did go the cheap route and had no issues with any of the products or the seller.

Need some help. Just tried updating the firmware on my nevoconnect nc-50 and it seemed to be upgrading fine, said it was rebooting the nc-50 and then came up with an error msg saying "There was an error communicating with NevoConnect. Please press the Reset button on NevoConnect, wait for the blue LED to stay solid, and press Retry." I tried this and it didnt seem to work, the blue light on the NC-50 is always on. Tried resetting, also tried hard resetting by holding reset button pluggin in the power and holding reset for 10 seconds with no luck. The blue light remains solid no matter what???

Any ideas?

Have you tried completely disconnecting the NevoConnect, both USB and power cords, and then starting over? (You did have the power cable connected, right?) Also, if you have the NevoConnect still in place in your AV system, try taking it out, i.e., unplug all the emitters & modules.

Thanks everyone for all the advise and pointers.
I have now been a happy owner for two weeks and *love* the remote. Have programmed it for IR (BluRay, Projector) and IR/Serial(pre-pro) through the connect and everything works flawlessly.
Now I need to just play around more for aesthetic improvement.
One piece I have not been able to do yet - any help will be appreciated - my pre-pro will send back a status after it receives a command but I have not been able to display that on the remote. I'm guessing it is a widget I need to use. Can I reuse an existing one or do I need to create a new custom one.
Thanks again,
SP
BTW - I did go the cheap route and had no issues with any of the products or the seller.

This is a functionality that many have been waiting for. :( The Nevo's z-wave is technically two-way, but until recently, the feedback or return part of that was disabled. With the latest NSP & firmware updates, the two-way communication has been enabled for about 4-5 specific devices.

You didn't say what pre-pro you have connected serially, but it most likely is not supported for two-way functions. And even if it is eventually added as a supported device, that doesn't mean you'll get visual feedback on the remote itself. The key advantage of the two-way function will be getting device feedback for IF/THEN macros in your program, though some devices, like iPod docks, could provide displayable metadata.

Have you tried completely disconnecting the NevoConnect, both USB and power cords, and then starting over? (You did have the power cable connected, right?) Also, if you have the NevoConnect still in place in your AV system, try taking it out, i.e., unplug all the emitters & modules.

Unfortunately its not looking to good. When i tried to upgrade the firmware i had unplugged everything and had just the usb and power cord plugged in. Have since unplugged everything, tried to factory reset as mentioned above, nothing. Blue light remains solid, and im afraid this thing has been bricked. Really annoys me that there software/hardware is so susceptible to this. I have flashed a lot of hardware and know how dangerous it is which is why i had nothing else running with as little potential interference as possible and everything seemed to be goin fine until the software tried to reboot the nc-50 at which point it bricked it and i cant get it back!! Cant believe factory reset isnt working?

argg. is there anything else i can try?

Unfortunately its not looking to good. When i tried to upgrade the firmware i had unplugged everything and had just the usb and power cord plugged in. Have since unplugged everything, tried to factory reset as mentioned above, nothing. Blue light remains solid, and im afraid this thing has been bricked. Really annoys me that there software/hardware is so susceptible to this. I have flashed a lot of hardware and know how dangerous it is which is why i had nothing else running with as little potential interference as possible and everything seemed to be goin fine until the software tried to reboot the nc-50 at which point it bricked it and i cant get it back!!

argg. is there anything else i can try?

That really sucks. I agree that Nevo products aren't too robust in this regard. Have you tried putting it back into your system to see if it works at all?

The only other thing I can suggest is posting in the Nevo threads over at remotecentral (http://www.remotecentral.com/cgi-bin/mboard/rc-nevo/list.cgi). You tend to get some a*holes over there who will jump on you as a non-installer (you don't deserve help, you cheap SOB, blah blah blah....), but just ignore that. I would simply say that you have an NC-50 that froze on updating, and you need an alternate reset option if one is available, or any suggestions anyone else might have for this problem.

Unfortunately, bricked Nevo products (if that's what you've got) don't seem to be repairable by end-users. Would you have the option of getting warranty replacement through your place-of-purchase?

Thanks progprog. The pre is a meridian G68. Well, its not the end of the world :)
I'm loving the rest of it.
SP

This upcoming week, our household will be joining the Q50 club. I bought ours from an authorized dealer who is active on this thread. After some PM discussions with progprog, it was clear this was the remote for us.

haloo... trying to get my head around a few things:

- In my new HT, the location of the IR Lutron dimmer is a bit less convenient. Thinking of controlling with z-wave instead, naturally (happy to hear about what y'all consider the best for this usage, and better yet if anyone has a Canadian/Toronto source for such bits). However, I want to be sure, I =need= the Nevo Connect in order to send Z-wave to other devices, right? ie., it goes Nevo Q50 > NC > Device, via RF, rather than direct Q50 > RF device without the need for the other device. Obviously given the fact that the RF signal's already being sent by the Q50, it'd be nice if I could avoid the extra box.

- If I -do- cave and buy the Connect, I can of course use it as a better control for my IR devices (SA8300 HD PVR, PS3 with IR repeater, SACD player, etc.). I'd -consider- also controlling/programming my Kuro PRO-150FD and Integra 9.8 with Serial (cuz, what the hell... :) ) I'm still trying to get my head around about minijack>RS232 cables (found a photo of one here: http://www.packetflux.com/images/sercab.jpg)... Where the heck do you guys buy yours from? Does the NevoConnect come with any? Heck, with the NC, part of me things going for the RS232 option for the new Oppo BD might be worth it... Anybody using the Nevo>Oppo DVD players via RS232 and notice any major speed difference, say, or functionality improvement re: remote usage?

- finally, forgetting the obvious like Dimmers, anybody using their Nevo for any crazypants Z-wave stuff I should know about?

haloo... trying to get my head around a few things:

- In my new HT, the location of the IR Lutron dimmer is a bit less convenient. Thinking of controlling with z-wave instead, naturally (happy to hear about what y'all consider the best for this usage, and better yet if anyone has a Canadian/Toronto source for such bits). However, I want to be sure, I =need= the Nevo Connect in order to send Z-wave to other devices, right? ie., it goes Nevo Q50 > NC > Device, via RF, rather than direct Q50 > RF device without the need for the other device. Obviously given the fact that the RF signal's already being sent by the Q50, it'd be nice if I could avoid the extra box.

- If I -do- cave and buy the Connect, I can of course use it as a better control for my IR devices (SA8300 HD PVR, PS3 with IR repeater, SACD player, etc.). I'd -consider- also controlling/programming my Kuro PRO-150FD and Integra 9.8 with Serial (cuz, what the hell... :) ) I'm still trying to get my head around about minijack>RS232 cables (found a photo of one here: http://www.packetflux.com/images/sercab.jpg)... Where the heck do you guys buy yours from? Does the NevoConnect come with any? Heck, with the NC, part of me things going for the RS232 option for the new Oppo BD might be worth it... Anybody using the Nevo>Oppo DVD players via RS232 and notice any major speed difference, say, or functionality improvement re: remote usage?

- finally, forgetting the obvious like Dimmers, anybody using their Nevo for any crazypants Z-wave stuff I should know about?
sharkshark, do NOT get the RS-232 thing you linked! It will NOT work with the Connect. The Connect needs a special 4-conductor deal that is proprietary. It does not even work with RTI's 3.5mm-RS-232 jack. The only one that will work is the Nevo Serial Link, which is an optional accessory.

As far as Z-Wave is concerned, they actually have widgets for thermostats, doors, blinds, fans, garage doors, and windows, as well as, of course, dimmers, switches and other generic things.

I really don't think you need a Connect for Z-Wave integration, although all my customers use one. I would gues, though, that a Connect will make the network much mkore reliable, since it can be optimized with a stationary device, rather than optimizing it with the Q50 and then having the Q50 move around. Just my thoughts.

Oh, and the Oppo has IR in, which is really the next best thing to RS-232. In my dealings with the Q50, I've never seen a command missed through IR in (receivers, DVD players, etc.)

yeah, wasn't going to get it, was just the closest thing I could find to a picture of a minijack>RS232... I can only assume I'd have to order via my dealer, and that the NC doesn't come with any... My TV, for example, would be a good 15ft away from the NC, not sure the 12ft would do it (can I assume a male/female Serial extension would work?)

The accessory note was a good one, scrolled down a bit and found this: http://www.mynevo.com/images/uploaded_images/281224_access_lr.pdf

Wasn't clear that that's what I'd need, and it's a better pic of the units at any rate...:)

Yeah, sorry, dealer-only thing (although I've seen one on eBay). The extension definitely works. In fact, for most projectors, I use Connect --> Nevo Serial Link --> CablesToGo DB9F-to-RJ45 adapter --> CAT5 --> CablesToGo DB9M-to-RJ45 adapter --> Projector. Works a charm (at least, after I fix my screwups with the pinouts on the adapters:eek:

for giggles, mind testing z-wave dimmer direct from Nevo if you'd got a sec and a setup 'round home? :)

Based on above it's not going to work, but if I can avoid NC (everything else is line of sight) then I'd be ahead of the game, allowing me to -eventually- upgrade to the full NC setup.

EDIT: I screwed up and confused shark with sk20.
__________________________________________
Hey shark! You got your Q50!

Sounds like you got most of your initial questions answered. From all you say, I'd guess you don't need to get the NC-50. For the lighting control, take a look at the "Downloads" page on the Nevo site and see App Note 06. Maybe that can help answer your questions about your lighting control options.

If you go to the NC-50, at any point, there are a couple things to know. As TWilly said, only the Nevo Serial Modules work in the Nevo system....and unfortunately, they cost at least ~$50 each. This adds up fast. :( In my system, for example, I've got four components currently using them and I probably need to order some more soon. Also, if you want to get creative and employ Video or Voltage Sensors, those are also $50 or more. This is aggravating. The only generic accessory is the IR emitter. (The NC-50 doesn't come with any of these accessories, BTW.)

The cost is significant enough that "what the heck" tends to get replaced with "is it worth it?" pretty darn quick. Opting for serial control of the new Oppo 83 could cost as much as $150 not including the NevoConnect!! :eek: (They say the RS-232 mod could be as much as $100 and the Nevo Serial Module is another $50....) Speaking of the 83, I find it really, really annoying that this is an extra-cost, special-order modification. I can't believe it would have cost much to just include it in their new TOTL player.

To answer another of your questions, I have their DV-983H (which offers RS-232 control as a standard feature :cool:), and it works great. It's all I've ever used so I can't compare it to IR control with that player.

Be sure to come back with any questions you have as you get everything set up....I think you'll really like replacing those THIRTEEN manufacturers' remotes!

Hey shark! You got your Q50!

Sounds like you got most of your initial questions answered. From all you say, I'd guess you don't need to get the NC-50. For the lighting control, take a look at the "Downloads" page on the Nevo site and see App Note 06. Maybe that can help answer your questions about your lighting control options.

If you go to the NC-50, at any point, there are a couple things to know. As TWilly said, only the Nevo Serial Modules work in the Nevo system....and unfortunately, they cost at least ~$50 each. This adds up fast. :( In my system, for example, I've got four components currently using them and I probably need to order some more soon. Also, if you want to get creative and employ Video or Voltage Sensors, those are also $50 or more. This is aggravating. The only generic accessory is the IR emitter. (The NC-50 doesn't come with any of these accessories, BTW.)

The cost is significant enough that "what the heck" tends to get replaced with "is it worth it?" pretty darn quick. Opting for serial control of the new Oppo 83 could cost as much as $150 not including the NevoConnect!! :eek: (They say the RS-232 mod could be as much as $100 and the Nevo Serial Module is another $50....) Speaking of the 83, I find it really, really annoying that this is an extra-cost, special-order modification. I can't believe it would have cost much to just include it in their new TOTL player.

To answer another of your questions, I have their DV-983H (which offers RS-232 control as a standard feature :cool:), and it works great. It's all I've ever used so I can't compare it to IR control with that player.

Be sure to come back with any questions you have as you get everything set up....I think you'll really like replacing those THIRTEEN manufacturers' remotes!

I got confirmation that yesterday that the mod costs $89, FWIW. I'm posting it here instead of the Oppo thread out of spite...;)

You're confusing me, I think, with someone that just bought a Q50 (I, humbly, started this thread... heh). That said, I'm totally ignorant when it comes to all things NevoConnect, so, as always, I appreciate Prog everything you've got to offer me.

Considering the Serial cables are $50USD each (that'd be about $200 CDN these days), it'd only make sense for that equipment that I'd -need- to run that way. My Kuro, for example, doens't have an IR input, but the Integra does, meaning while I'd lose 2-way communication, I'd be able to at least do the normal fun stuff like descrete power on/off, etc.

I guess one major advantage of RS-232 to the Pre-Amp would be to select specific surround modes without cycling, although this is hardly critical (I usually just default to "direct") and may not even be possible in the end.

IR emitter's are standard, then? I guess I could check forum sponsors for where to get the best/cheapest versions of those.

Thanks for pointing to that PDF, it's still not clear enough to say "Nevo Q50 will control Z-wave without Nevo Connect", but it's a good primer...:)

It -does- seem to confirm a suspicion that only Leviton systems are Z-Wave, and that the competing Levitron stuff is -not- compatible... Ah, a format war in home automation, fun!

I guess one major advantage of RS-232 to the Pre-Amp would be to select specific surround modes without cycling, although this is hardly critical (I usually just default to "direct") and may not even be possible in the end.

IR emitter's are standard, then? I guess I could check forum sponsors for where to get the best/cheapest versions of those.

Thanks for pointing to that PDF, it's still not clear enough to say "Nevo Q50 will control Z-wave without Nevo Connect", but it's a good primer...:)

It -does- seem to confirm a suspicion that only Leviton systems are Z-Wave, and that the competing Levitron stuff is -not- compatible... Ah, a format war in home automation, fun!shark, The Integra Prepro has discrete IR for each sound mode... so you don't need 232 for that.

The IR emitters are not included (if that's what you mean by "standard"), but it works with "standard" IR emitters (mono 3.5mm). So you can use Nevo's, or Niles, or Proficient, etc.

Last, I don't understand why you believe the App Note suggests that only Leviton is compatible. It specifically states: "Any lighting node that supports Z-Wave is compatible. Note that Z-Wave devices are region specific. Devices intended for the US have a different frequency than those for Europe and Australia. In the United States, brands that sell Z-Wave enabled light nodes include Leviton ®, Cooper® and Intermatic®, among others. If outside the United States, contact your local distributors to determine what brands are available."

shark, The Integra Prepro has discrete IR for each sound mode... so you don't need 232 for that.

Clearly I've not programmed my 9.8 well... :) I found, say, "THX", but not "THX Cinema" as a discrete code. I'll dig into it more.


Last, I don't understand why you believe the App Note suggests that only Leviton is compatible. It specifically states:I meant only Leviton, not Lutron. Up here those are basically the only players in town, and while I can get Lutron pretty much anywhere (most HT places use their automation system with Cretron), the Leviton is a special order from my electrical supplier.

$130CDN for the wall dimmer, all so I don't have to aim to my side to dim lights. What a dumb hobby...:) Plus, of course, the added cost if I need to go to the Nevo Connect...sigh...

I got confirmation that yesterday that the mod costs $89, FWIW. I'm posting it here instead of the Oppo thread out of spite...;)

You're confusing me, I think, with someone that just bought a Q50 (I, humbly, started this thread... heh). That said, I'm totally ignorant when it comes to all things NevoConnect, so, as always, I appreciate Prog everything you've got to offer me.
Oh, you're so right! I was confusing you with sk20, who was supposed to be getting his new Nevo yesterday. Sorry about that. :o

Considering the Serial cables are $50USD each (that'd be about $200 CDN these days), it'd only make sense for that equipment that I'd -need- to run that way. My Kuro, for example, doens't have an IR input, but the Integra does, meaning while I'd lose 2-way communication, I'd be able to at least do the normal fun stuff like descrete power on/off, etc.

I guess one major advantage of RS-232 to the Pre-Amp would be to select specific surround modes without cycling, although this is hardly critical (I usually just default to "direct") and may not even be possible in the end.I find that THE major advantage of serial control is typically an expanded command set. I really like having more discrete codes when they are available. I find it's particularly useful for my Kuro and my Denon pre-pro. Others often cite stability and not needing line-of-sight as the big advantages.

I want to clarify one thing. Nevo's are still pretty limited in their 2-way serial communication support. :( It's technically feasible, but they have been very slow to implement this feature. Many of us waited for months last year for the new NevoStudioPro update, because word was that 2-way support was finally on the way. But in the end, they only added support for about five specific devices, most of which nobody uses.

IR emitter's are standard, then? I guess I could check forum sponsors for where to get the best/cheapest versions of those.Yes, they are standard.

Thanks for pointing to that PDF, it's still not clear enough to say "Nevo Q50 will control Z-wave without Nevo Connect", but it's a good primer...:)

It -does- seem to confirm a suspicion that only Leviton systems are Z-Wave, and that the competing Levitron stuff is -not- compatible... Ah, a format war in home automation, fun!As TWilly said, I think it looks like any z-wave compatible lighting node should work. When you later point out that it can be $130CDN plus the NC-50 just to control a light, you start to get the point I was makig before. For one or two components, or just one "luxury" like lighting control, it's probably not worth the setup expense. I tink the NC-50 and accessories are best justified when you have a lot of equipment that would benefit. (Of course, that just makes it more expensive....yes, a dumb and endless hobby!)

Doh! I didn't think anything in our media room was controlled by anything except IR.

But we have one lighting dimmer, which is controlled by this: http://www.hometech.com/pdf/xt-phr04.pdf, and at the bottom of that PDF it says that remote sends RF.

Does that mean I should have gotten a Connect in addition to the Q50? If so, I'm really annoyed at my stupidity, because the dealer offered me a great deal on the pair and I didn't take it.

Doh! I didn't think anything in our media room was controlled by anything except IR.

But we have one lighting dimmer, which is controlled by this: http://www.hometech.com/pdf/xt-phr04.pdf, and at the bottom of that PDF it says that remote sends RF.

Does that mean I should have gotten a Connect in addition to the Q50? If so, I'm really annoyed at my stupidity, because the dealer offered me a great deal on the pair and I didn't take it.
Hey there...have you started programming that remote yet? :)

As I mentioned in my previous post (when i finally realized who I was talking to :o), I think the NevoConnect only makes sense if you intend to get a lot of use out of it. For just a device or two, it's hard to justify the expense. In the case of that one lighting dimmer, it might make more sense to replace the dimmer with one known to be compatible with the Nevo's z-wave system. (I've heard of X-10 setups, but don't know a lot about them. The fact that I've seen "converters" for them makes me think they are not directly compatible.)

We have one lighting dimmer, which is controlled by this: http://www.hometech.com/pdf/xt-phr04.pdf, and at the bottom of that PDF it says that remote sends RF.

Does that mean I should have gotten a Connect in addition to the Q50?sk20, That opens a whole X10 can of worms that I don't think you really want to get into. You can get around it either of 2 ways:

1. BFAI technique: Get an IR-to-X10 converter (Xantech makes one, for example) and required accessories (probably $200-300 total), and program to your heart's content; or
2. Take 20 minutes and change out the X10 dimmer for a Z-Wave dimmer for $50-60 total), and use the Q50's Z-Wave capabilities as we've been discussing with sharkshark.

Sorry for the basic repeat, was busy replying while progprog was replying :)

Thanks to both of you!

I can swap out the dimmer and the slaved unit (it's one of those three-way circuits with a switch at both ends), but maybe I can get away with something simpler?

The dimmer switch is controlled by a receiver that plugs into a 120VAC socket in the wall. It's that receiver that I aim the little keyfob remote at.

Are there by any chance any receivers that I can buy and plug into the socket that would respond to the output of the Q50 and send an appropriate X10 signal into the 120VAC wiring so the dimmer picks up the signal?

I don't even like the receiver--it seems like a kludge. What I really wanted was a dimmer that responded directly to controls from a remote, but I couldn't find one without learning a lot more about X10 than I wanted.

Cost isn't an issue. Not that I'm rich or anything, but because this is literally the only device in our media room that won't respond to the Q50, I don't mind spending some money to change it so it does respond.

So you want to kludge an already admitted kludge? I don't get it it. Buy a few of the Leviton (http://www.leviton.com/OA_HTML/ibeCCtpItmDspRte.jsp?item=305784&section=25501) pieces which work with a 3-way setup like you describe. You'll get rid of the kludge and everything will work nicely. Just my opinion...

So you want to kludge an already admitted kludge? I don't get it it. Buy a few of the Leviton (http://www.leviton.com/OA_HTML/ibeCCtpItmDspRte.jsp?item=305784&section=25501) pieces which work with a 3-way setup like you describe. You'll get rid of the kludge and everything will work nicely. Just my opinion...

+1

I have to concur here, sk20. Sometimes it's better to cut your losses and move on to the better solution. Get something that doesn't have all that separate-receiver business going on. The "something simpler" is indeed replacing the X-10 switches completely. I think your cost would likely be lower going this route anyway.....

No argument from me--those look like exactly what I need.

No receiver needed, response is built directly into the switch itself, correct?

But I need a Connect to drive it, or can the Nevo talk to the switch directly?

And do I need a slaved unit for the other switch, or two of these switches?

It's a beautiful world we live in :)

How's that for timing--UPS just delivered the remote!

thanks guys... so, we're semi confirmed that the Nevo will pair with the dimmer directly without NC, huh? ;)

BTW, prog, you're underestimating the stupidity again - I've =already= got a lovely Lutron IR remote dimmer that works perfectly with the Nevo, it's just at about 110 degrees from sitting position. Having to aim behind and to the left is annoying. So, retardedly, I'm looking at RF.

If I can get an RF dimmer now, and a NC later (to do all the nifty bits like with the Kuro - would love to hear how you use it with yours in detail!), then that might, pathetically, make sense.

I'm trying to update NevoStudio Pro, and the NevoStudio Pro Updater is stuck in an infinite loop. It says:

Updating...
Please wait while NevoStudio Pro is updated.

and then it gets to about 1149 out of 7174, hangs for a moment, and says:

Please Wait...
The update server is recycling.
Retry in 4 seconds.
Retry in 3 seconds.
Retry in 2 seconds.
Retry in 1 seconds.

and then it starts over with:

Updating...
Please wait while NevoStudio Pro is updated.

Does anyone know what's happening?

Also, when I got the email confirmation and clicked on complete registration now, it took me to the mynevo site, but then all the browser displayed is:

localhost mynevo aksoom

Hi,
This seems to be a reasonable price in the Toronto area.

http://www.aartech.ca/ca600-intermatic-in-touch-z-wave-decora-dimmer-switch-600w.html

I'm trying to update NevoStudio Pro, and the NevoStudio Pro Updater is stuck in an infinite loop. It says:

Updating...
Please wait while NevoStudio Pro is updated.

and then it gets to about 1149 out of 7174, hangs for a moment, and says:

Please Wait...
The update server is recycling.
Retry in 4 seconds.
Retry in 3 seconds.
Retry in 2 seconds.
Retry in 1 seconds.

and then it starts over with:

Updating...
Please wait while NevoStudio Pro is updated.

Does anyone know what's happening?

Also, when I got the email confirmation and clicked on complete registration now, it took me to the mynevo site, but then all the browser displayed is:

localhost mynevo aksoom
Are you just installing NSP 2.0? If so, I would go to the website and download it, rather than updating 1.1

Are you just installing NSP 2.0? If so, I would go to the website and download it, rather than updating 1.1

One other thing, sk20, is that NSP won't play nice on 64-bit machines. Just in case that's what you're using.

Oh. Duh.

For anyone else new to Nevo, here's the process you have to follow:

1) Find an authorized dealer who is willing to sell you the remote. I recommend TWilly (that's who I used), although remoteshoppe has been helpful to me since the purchase and seems like a good guy too.

2) Once you receive the remote, plug it into the charging cradle.

3) While waiting for the remote to charge, install the NevoStudio Pro v1 software from the CD.

4) Launch the software you installed.

5) Go to Help and Register yourself on mynevo as an Installer. Remember the username and password you registered with.

6) Check your email (including spam folder) for a confirmation email.

7) If you received the email, click on the confirmation link. If you never receive the email, skip this step.

8) Go to http://www.mynevo.com/login.php?page_id=51 and log in with the username and password you registered with.

9) Download the NevoStudioPro2_0.exe installer to some safe (backed up) place on your PC.

10) While waiting for that download, *uninstall* NevoStudio Pro v1.

11) Once the download completes and the uninstall completes, install NevoStudio Pro 2.0.

12) When the install finishes, launch NevoStudio Pro 2.0.

13) While waiting for the remote to fully charge (it takes 3-4 hours according to the documentation), review the tutorial and/or documentation on the mynevo site.

14) When the remote has fully charged, remove it from the cradle, gently open the grey hatch on the left side, remove the stylus from the thin end of the remote (on the right), and use the stylus to slide the tiny switch inside the hatch all the way forward (don't leave it on the stop that's about 2/3rd of the way forward), then replace the stylus.

15) Press the Home key on the right side of the remote.

16) Verify that the screen lights up and displays the Nevo logo.

17) Plug the small end of the USB cable into the small USB port inside the hatch on the left side of the remote, and plug the other end into a USB port on your computer.

18) Make sure your computer is connected to a UPS with a charged battery so that if the power goes out during the next steps, it won't turn your remote into a brick.

19) In NevoStudio Pro 2.0, select Tools -> Firmware Update Wizard..., click the checkbox, click Next, click Accept, click Next.

20) When it locates your remote, click Next/Okay and verify that the firmware updates. (NOTE: During the firmware update, it may say waiting for reboot. Be patient. Do not reset the remote yourself.)

If NevoStudio Pro 2.0 does not locate your remote, look on your Windows taskbar for a round icon with two semi-circular arrows inside it. That icon is for ActiveSync. Double-click on it to open ActiveSync. If it says Not Connected, press the little silver button on the right side of the remote. After a few seconds, you should see ActiveSync say Connecting, and then Connected. If it does not, you have a connection problem that must be resolved before you can proceed. Possible problems include a bad USB cable (unlikely), a bad USB port on the Nevo (unlikely), a bad USB port on the PC (possible), antivirus blocking ActiveSync (possible), a corrupted install of ActiveSync or the wrong version of ActiveSync (possible, check Help -> About on ActiveSync to make sure it is version 4.5 build 5096), a disabled or missing USB device device driver (possible), etc. If you don't see the ActiveSync icon at all, make sure ActiveSync is installed. Tip: Cellphones running Microsoft's cellphone OS are ActiveSync devices, so if you have one of those you can eliminate a lot of possibilities by seeing if that kind of cellphone is recognized by your PC, particularly if you can use the same cable as for the Nevo.

21) Use the stylus to click on the "Home Page" text in the upper right of the home page, set the date and time (and timezone, if not already correct) on the calendar/date entry form that is displayed, and click OK with the stylus to save your changes.

22) In NevoStudio Pro 2.0, select File -> New Job and create a job with some name. You could call it Sandbox or whatever.

23) Select File -> Restore Configuration From Nevo... and save the current configuration from your remote to a file called something like DefaultConfiguration.

24) Select Add Configuration and add a configuration with any name to your job.

25) Add a device--any device (for example, an IR device) to your configuration. It doesn't matter what the device is because this is just to practice.

26) Download your configuration to the remote and verify that the buttons from the device show up on the remote.

27) Download the default configuration to the remote and verify that the original functionality is restored.

At this point, you should be able to create a real job, real configuration, add real devices, and start training your remote for real!

Excellent summary!! :D I especially like this part of Step #5: Remember the username and password you registered with. Always a good tip....;)

Out of curiosity--how do two Zwave-responding Leviton switches in a 3-way switch configuration talk to one another?

Do they send RF through the air, or do they send signals through the wires like X10?

If the latter, then is Zwave basically RF to respond to a remote, but through-the-in-wall-wiring to control each other?

I plugged the cradle into power, plugged the USB cable into the computer, turned on the now-charged remote with the tiny switch on the left inside the area where the USB cable plugs in, plugged the small end of the USB cable into the left side of the remote, and tried to download a configuration to the remote.

It says no connection, retry?

The screen in the remote has a glow, but nothing displaying on it. The blue light at the narrow end of the remote is glowing. The keypad is not glowing. And if I unplug the USB cable from the remote and take it out of the cradle, the blue light at the narrow end of the remote goes off.

Do I have a brick?

I plugged the cradle into power, plugged the USB cable into the computer, turned on the now-charged remote with the tiny switch on the left inside the area where the USB cable plugs in, plugged the small end of the USB cable into the left side of the remote, and tried to download a configuration to the remote.

It says no connection, retry?

The screen in the remote has a glow, but nothing displaying on it. The blue light at the narrow end of the remote is glowing. The keypad is not glowing. And if I unplug the USB cable from the remote and take it out of the cradle, the blue light at the narrow end of the remote goes off.

Do I have a brick?

if you tap the screen, does it light up?

do you have activesync installed?

make sure that you slid the switch all the way on. there is a middle position that is used by Nevo technicians and it could be in that mode by mistake.

Yeah, what he said about that middle position;) And then push the home key on the right hand side.

I especially like the part where you install 1.1 then uninstall, then install 2.0. Good tip:)

if you tap the screen, does it light up?

do you have activesync installed?

make sure that you slid the switch all the way on. there is a middle position that is used by Nevo technicians and it could be in that mode by mistake.

tap light up? -> no

activesync installed? -> yes, and it can't find the remote (and I checked and antivirus isn't blocking activesync)

switch all the way forward -> wasn't, but now it is, and I pressed the home key, and still no light up when tap, and still no connect

Out of curiosity--how do two Zwave-responding Leviton switches in a 3-way switch configuration talk to one another?

Do they send RF through the air, or do they send signals through the wires like X10?

If the latter, then is Zwave basically RF to respond to a remote, but through-the-in-wall-wiring to control each other?

z-wave is in fact just one form of wireless RF. It's a "mesh network" wherein all devices can communicate with each other and act as repeaters. I don't know the specifics of how those Leviton switches work, but it seems like they'd work the same way any 2-way switches do (i.e., they're essentially toggles wired together in a loop).

I'm not sure whether it matters, but I've never had my remote in the power cradle and attached via USB to my computer simultaneously. The USB connection also charges, so maybe that's causing a problem.

z-wave is in fact just one form of wireless RF. It's a "mesh network" wherein all devices can communicate with each other and act as repeaters. I don't know the specifics of how those Leviton switches work, but it seems like they'd work the same way any 2-way switches do (i.e., they're essentially toggles wired together in a loop).

There's more to it than that for both X10 and Zwave versions in a 3-way connection--you have to have a master controller and a slaved responder, which wouldn't be necessary if they just controlled normal wiring.

I'm not sure whether it matters, but I've never had my remote in the power cradle and attached via USB to my computer simultaneously. The USB connection also charges, so maybe that's causing a problem.

I don't think it matters. I see the same problems whether in the cradle or out.

Without any programming downloaded to the remote, what should it look like when tapped? (What does the default screen look like?)

switch all the way forward -> wasn't, but now it is, and I pressed the home key, and still no light up when tap, and still no connect

I'd remove it from the cradle, do a hard reset,* and start over. Chances are that the remote will need firmware updates as soon as NevoStudioPro recognizes it. So don't try to download a configuration before that's successfully completed.

* Simply move the side switch all the way to the down position, wait a few seconds, then move it all the way to the top position, making sure not to pause in the middle position.

I don't think it matters. I see the same problems whether in the cradle or out.

Without any programming downloaded to the remote, what should it look like when tapped? (What does the default screen look like?)

I think it's just the Nevo Logo. With everything unplugged from the remote, try that hard reset. If you get nothing on the screen as the remote restarts, I think there may be a problem.

I think it's just the Nevo Logo. With everything unplugged from the remote, try that hard reset. If you get nothing on the screen as the remote restarts, I think there may be a problem.

Hard reset gave me a logo. Then a calendar showed up (?), then I pressed OK and it gave me a home menu with List to Radio, Play Games, Watch Movie, Watch TV. Must be defaults.

So that's definitely progress.

Unfortunately, the NevoStudioPlus still can't find the remote. When I do firmware update, it searches and searches and times out. ActiveSync run outside of StudioPlus does the same thing.

Hard reset gave me a logo. Then a calendar showed up (?), then I pressed OK and it gave me a home menu with List to Radio, Play Games, Watch Movie, Watch TV. Must be defaults.

So that's definitely progress.

Unfortunately, the NevoStudioPlus still can't find the remote. When I do firmware update, it searches and searches and times out. ActiveSync run outside of StudioPlus does the same thing.

Yes, definitely progress in that we know the remote is okay. Now you've just got some software PITA going on. As I recall, you need some minimal version of the Microsoft .NET framework installed (can't remember exactly which one). I'd make sure that .NET is updated.

What operating system are you using?

Yes, definitely progress in that we know the remote is okay. Now you've just got some software PITA going on. As I recall, you need some minimal version of the Microsoft .NET framework installed (can't remember exactly which one). I'd make sure that .NET is updated.

What operating system are you using?


Windows XP Pro with all service packs.

Kaspersky antivirus.

.NET is installed or the app itself wouldn't run (it's written in .NET).

We don't know that the remote is okay. We know that its charger and batter work, its on switch (and off switch) works, its home switch works, its screen works, and the backlighting on the keys works. We don't know if the keyboard works, because keyboard input does nothing--only the home key turns on the screen, any other key has no effect. And we don't know if the USB port works, unfortunately.

I don't have another device with that particular USB connector, so I can't test the cable.

I do know I'm plugging the cable into a USB port on the PC that works, because that's the port I download pictures to from my camera.

Right now, I'm checking if ActiveSync works by checking if it can see my camera.

UPDATE: I think the problem is ActiveSync. It can't see my camera either, even though I can navigate to it via the file system. Digging into that now.

Windows XP Pro with all service packs.

Kaspersky antivirus.

.NET is installed or the app itself wouldn't run (it's written in .NET).

We don't know that the remote is okay. We know that its charger and batter work, its on switch (and off switch) works, its home switch works, its screen works, and the backlighting on the keys works. We don't know if the keyboard works because keyboard input does nothing--only the home key turns on the screen, any other key has no effect. And we don't know if the USB port works, unfortunately.

I don't have another device with that particular USB connector, so I can't test the cable.

No, I think we're pretty well-assured that the remote's okay. None of the keys would do anything because they haven't been assigned to any functions/commands yet. What you describe sounds like a brand new functional unit still at all factory defaults.

This sounds like an ActiveSync problem to me. It's the "go-between" that connects the remote to NSP, and it's not working. I do know that the XP/.NET/ActiveSync/NSP combo is a little particular in wanting all proper versions set up. I'm going to see if I can find anything about quirks in XP SP3.

.NET is installed or the app itself wouldn't run (it's written in .NET).

UPDATE: I think the problem is ActiveSync. It can't see my camera either, even though I can navigate to it via the file system. Digging into that now.

Do you have this .NET Service Pack (http://msdn.microsoft.com/en-us/netframework/default.aspx) installed?

Also, here is the latest version of ActiveSync (http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-download.mspx). I do think that's the culprit here.....

No, I think we're pretty well-assured that the remote's okay. None of the keys would do anything because they haven't been assigned to any functions/commands yet. What you describe sounds like a brand new functional unit still at all factory defaults.

This sounds like an ActiveSync problem to me. It's the "go-between" that connects the remote to NSP, and it's not working. I do know that the XP/.NET/ActiveSync/NSP combo is a little particular in wanting all proper versions set up. I'm going to see if I can find anything about quirks in XP SP3.

Oh, I think the remote's probably okay. It's just that when debugging, I don't assume anything until I'm sure.

Turns out my wife's cellphone has the same connector and it's an ActiveSync device (my camera isn't, so that was a no-test). Hooked up her cellphone to the Nevo cable and my PC, ActiveSync recognized it right away.

So then the bizarre thing--I unplugged her cellphone, plugged in the Nevo, and it connected! Saw the firmware versions in the download window, said download, and...

it lost the connection.

It's connecting and updating. Now the only thing is, it will make a click and then say waiting for it to reboot, but it never reboots. I have to do a hard reset. Is it supposed to reboot itself?

It's connecting and updating. Now the only thing is, it will make a click and then say waiting for it to reboot, but it never reboots. I have to do a hard reset. Is it supposed to reboot itself?

If the Q50 firmware is updating, you want to be careful about interrupting that process unless it's necessary. Usually, the remote will reboot itself at least once during firmware updates. It's not a real speedy process, so be sure that you're giving it lots of time to do its thing.

If the Q50 firmware is updating, you want to be careful about interrupting that process unless it's necessary. Usually, the remote will reboot itself at least once during firmware updates. It's not a real speed process, so be sure that you're giving it lots of time to do its thing.

Okay, I'll be more patient next time.

The port is USB 2.0.

I don't know why it wouldn't connect at first. It's almost like I had to connect my wife's cellphone to kick ActiveSync in the head to wake it up.

Anyway, it's up now.

How do I set the calendar after exiting that setup section? I don't see a way to reenter that mode other than doing a reset, and I managed, of course, to set the wrong *year*.

Okay, I'll be more patient next time.

The port is USB 2.0.

I don't know why it wouldn't connect at first. It's almost like I had to connect my wife's cellphone to kick ActiveSync in the head to wake it up.

Anyway, it's up now.

How do I set the calendar after exiting that setup section? I don't see a way to reenter that mode other than doing a reset, and I managed, of course, to set the wrong *year*.

When the remote is disconnected and "open for business," you simply touch that top Home Page bar on the screen. (It's tiny, so the stylus is handy for this.) Then select "Settings" and you'll see all that stuff there.

Thanks! If you go back and look at the step-by-step I wrote up, it now brings a doofus user like me from the point of receiving the remote to the point of downloading configurations to it. Maybe that will help the next person.

Any last minute urgent issues? I'm off to exercise and won;t be back for a couple hours or so.....

No, I'm good. Done for the night. Time for dinner, wine, and movie.

I'd like to understand the difference between green circles on the picture of the remote when editing a device vs. the black circles that show up when I define my own commands. I get that the green ones are predefined by the IR device template I downloaded from the mynevo site, but I don't see a way to delete them.

At least now we're talking about how to use the programming software. We're past the gunk.

No, I'm good. Done for the night. Time for dinner, wine, and movie.

I'd like to understand the difference between green circles on the picture of the remote when editing a device vs. the black circles that show up when I define my own commands. I get that the green ones are predefined by the IR device template I downloaded from the mynevo site, but I don't see a way to delete them.

At least now we're talking about how to use the programming software. We're past the gunk.
I'll check that later (my NSP installation is on another computer, since this one won't run it); I can't really picture it. Yes, things get more fun once you start programming.....

Catch you later.

I think I figured it out--in the properties down in the lower right, I can redefine what downloads by default from mynevo.

We could spiff up this thread with a FAQ, getting-started guide, etc. I'm happy to write a lot of it. Does someone else know how to create the starting points for those (like how to pin the FAQ on the first page, etc.)?

I think I figured it out--in the properties down in the lower right, I can redefine what downloads by default from mynevo.

Oh now I see. Those green symbols denote a single IR command, while that black symbol denotes a macro (a set of commands).

We could spiff up this thread with a FAQ, getting-started guide, etc. I'm happy to write a lot of it. Does someone else know how to create the starting points for those (like how to pin the FAQ on the first page, etc.)?

A generous idea, sk20, but to be honest, I don't think it's necessarily the best approach for this particular product, for a number of reasons. First, Nevo and most of their dealers enforce policies that do not make this a very DIY-friendly product. I think this scares a lot of potential buyers away and makes us a pretty minute share of the market. And most who do forge ahead anyway seem to be a fairly tech-savvy bunch.

Most importantly, I really think there's too much inconsistency in the basic stuff to boil it down to a few set FAQs. Even the steps in your earlier list, for example, can vary considerably. Sometimes NSP installs easily, sometimes not, updates easily, sometimes not. (People have different operating systems, .NET installations, ActiveSync or Windows Mobile Device Center, etc. The uninstall you did of NSP1.1 isn't generally necessary, for example, but was for your setup. :rolleyes:) Sometimes you get the registration email....sometimes not. And firmware updates can be a real can of worms. My point is that making it seem like a simple series of steps or expectations could be more troublesome than just dealing with the occasional issues when it arises, since it's going to anyway.

And finally, there just isn't enough traffic here to really make it worthwhile. Aside from a new owner once in a blue moon, what you'll see more typically are occasional questions about where to buy, warranty issues, specific device configuration, and incorporating accessories (like shark's recent discussion about dimmers).

Again, it's a generous idea, but maybe just not best for this product. (BTW, only the thread starter can edit his/her first post. And I think this is why they often reserve the first several posts for adding information later.)

Oh now I see. Those green symbols denote a single IR command, while that black symbol denotes a macro (a set of commands).

Ah. I missed that when I read the help pages. I'll have to reread them.

A generous idea, sk20, but to be honest, I don't think it's necessarily the best approach for this particular product, for a number of reasons. First, Nevo and most of their dealers enforce policies that do not make this a very DIY-friendly product. I think this scares a lot of potential buyers away and makes us a pretty minute share of the market. And most who do forge ahead anyway seem to be a fairly tech-savvy bunch.

Most importantly, I really think there's too much inconsistency in the basic stuff to boil it down to a few set FAQs. Even the steps in your earlier list, for example, can vary considerably. Sometimes NSP installs easily, sometimes not, updates easily, sometimes not. (People have different operating systems, .NET installations, ActiveSync or Windows Mobile Device Center, etc. The uninstall you did of NSP1.1 isn't generally necessary, for example, but was for your setup. :rolleyes:) Sometimes you get the registration email....sometimes not. And firmware updates can be a real can of worms. My point is that making it seem like a simple series of steps or expectations could be more troublesome than just dealing with the occasional issues when it arises, since it's going to anyway.

And finally, there just isn't enough traffic here to really make it worthwhile. Aside from a new owner once in a blue moon, what you'll see more typically are occasional questions about where to buy, warranty issues, specific device configuration, and incorporating accessories (like shark's recent discussion about dimmers).

Again, it's a generous idea, but maybe just not best for this product. (BTW, only the thread starter can edit his/her first post. And I think this is why they often reserve the first several posts for adding information later.)

Makes sense. I'll focus on programming.

By the way, uninstalling v1 wasn't necessary to get it working. I just like doing that to avoid possible collisions between two versions of an app, if I only need the newer version.

I'm still running the beta version of NevoStudio 2.0 on my Q50, with a pair of Z-Wave dimmers (can't remember what brand). Ever since I loaded up that version, whenever the system is shut off entirely (using global macros), the remote locks up cold. Everything turns off, but in order to turn anything back on, a reset of the remote needs to be done.

Has anyone else experienced this, and should I expect this to be fixed with the final version of 2.0? I know it's already out, but I haven't had time to get it downloaded/installed/reprogrammed.

I'm still running the beta version of NevoStudio 2.0 on my Q50, with a pair of Z-Wave dimmers (can't remember what brand). Ever since I loaded up that version, whenever the system is shut off entirely (using global macros), the remote locks up cold. Everything turns off, but in order to turn anything back on, a reset of the remote needs to be done.

Has anyone else experienced this, and should I expect this to be fixed with the final version of 2.0? I know it's already out, but I haven't had time to get it downloaded/installed/reprogrammed.

I haven't heard of that particular problem, but I would certainly update to the final release version. It's bound to have addressed a variety of bugs.

on behalf of the thread starter (ahem), you want to throw something together that you want up on post number one, go nuts, PM me.

There was one totally insane thing (counter intuitive) with the software in trying to find volume passthrough (it's on the main device "page", but not when you're on a sub page) that took me forever to figure out, but, once done so, it all seems so easy!

Prog's advice is excellent as always, and forgive me for not reserving posts early on for FAQs and such... ;)

Add the device to your Nevo Personal Library and then view them there and you should be able to see all of the codes in the database and learn all of the new codes you need. I understand your frustration but it's really just a matter of learning the software program which may be challenging at first if you haven't had any training but once you find your way through everything it's actually pretty intuitive. I suggest you contact the dealer you got the Nevo from to see if they will provide you with the Professional's Design Guide. It is a very comprehensive manual and will definitely help.

To be honest. I never looked at the help screens. I've done a ton of training and I still have a 300 page printed copy of the Design Guide at my side as a quick reference.

Having spent hours on this, I give up on downloading any devices from the mynevo database. When I do that, what I get doesn't look anything like the actual remote, and is missing most buttons. And many of my remotes turn out to be so old or obsure there's no record of them. So I'm going to have to use the learning function instead.

That's going to be tedious, but at least it will work.

However, I don't know how to get the device codes for some of my remotes. They're not in the database at all. What do I do in that case?

Also, after learning a function code, is there any way to see what its value is in HEX? NevoStudio displays "Learned", but I don't see a way to see what it learned.

Page 48 of the NevoStudio Pro Design Guide says:

"Installer Tip: NevoStudio Pro has a generic device code (09999) that has all of the database device code names included. You can use this device to create your own pages and templates or generic configurations. This is helpful for creating templates for custom devices. You cannot combine this with other templates, as only one device code is allowed per template."

but when I try to enter 09999, Next is not available. So I can't create a generic device.That's an "O", as in "Other", not "0". Works fine for me:)

Having spent hours on this, I give up on downloading any devices from the mynevo database. When I do that, what I get doesn't look anything like the actual remote, and is missing most buttons. And many of my remotes turn out to be so old or obsure there's no record of them. So I'm going to have to use the learning function instead.Typically, you'll want to use the Model based setup. It works extremely well. I would be astonished if you couldn't find most of your devices in there. Use the underlying devices, not the remote names. In other words, if you use a Sony XBR8 that comes with remote YSL-106 (or something like that), use KDL-55XBR8 as the device name.

The point is NOT to get a remote that looks like a combination of all your other remotes. Instead, it should be a device that controls things intuitively.

So start with one of their samples, then add the devices, but UNCHECK the box that says Start page collection for this device. After you've added all your devices, use the Edit, Superfast device swap to change Generic Receiver, for instance, to your receiver. Same thing with TV. That should get you 80% there in no time at all.

Folks,

If I can assist with a remote products, please let me know. We are remote experts on Nevo, URC, RTI, Pronto remotes. No one has more experience than us with these remotes. 7+ years with these remotes and we are on the beta teams for several brands. We offer individual assistance in choosing the right remote as well as expert programming assistance. There are few resellers who have the knowledge we have in this arena.

Let us know if we can assist.

Dave at RemoteQuest dot com
or call 650-591-2110 California time.

Thx Dave
Principal, RemoteQuest dot com

I spent a fair amount of today programming our Nevo Q50. I was greatly assisted by TWilly, progprog, and remoteshoppe. Basically the problems I had boiled down to the following:

1) I hate soft keys, and many of the models in the database have multiple screens of soft keys. Remapping actions from soft keys to hard keys and then deleting soft keys fixed that.

2) Some of our remotes aren't in any database. I wound up having to use remote-to-remote learning.

3) A few misconceptions about how the program is supposed to work.

Four remotes are programmed into our universal, and there are five more to go. Then when the lighting modules show up, that's another remote. I'll skip the remote for the HDMI switch for now (because I'm not using the switch), and I decided not to bother with the Zektors. I should be able to finish tomorrow (today actually--I just looked at the time and it's past midnight).

The Q50 has a nice feel to it. We watched a movie tonight using it.

I ordered Z-Wave dimmers for the lights in our media room. The model numbers are:

RZI061LX
VZ00R10X

How do I get the IR codes to control these?

I want buttons that are wide (for text labels) but not tall (so I can fit a lot of them vertically). I don't see buttons like that in the available buttons. Does anyone have something like that they can post?

I ordered Z-Wave dimmers for the lights in our media room. The model numbers are:

RZI061LX
VZ00R10X

How do I get the IR codes to control these?No IR codes available or needed - these are Z-Wave devices, so RF. To add to your configuration, use the Home Control tab in the bottom Gallery area.

For buttons for text labels, the stack buttons (Gallery, then Buttons, then Q50 - Black Ice or something similar) are really wide - are those what you're looking for?

No IR codes available or needed - these are Z-Wave devices, so RF. To add to your configuration, use the Home Control tab in the bottom Gallery area.

Oh. Duh. Right.


For buttons for text labels, the stack buttons (Gallery, then Buttons, then Q50 - Black Ice or something similar) are really wide - are those what you're looking for?

I'll try those. Thanks!

I want buttons that are wide (for text labels) but not tall (so I can fit a lot of them vertically). I don't see buttons like that in the available buttons. Does anyone have something like that they can post?

You can edit any of the buttons in something like Photoshop. I have lots of buttons which a re-sized to suit my own purposes. (You can also make your own buttons, but it's easier to just edit existing ones...)

I have a CD/SACD device with two pages of soft keys. Current what I think of as the second page (the Digits page in this case) displays first. How do I control which page of soft keys is displayed first for a device?

I have a CD/SACD device with two pages of soft keys. Current what I think of as the second page (the Digits page in this case) displays first. How do I control which page of soft keys is displayed first for a device?

You just put them in the order you want over in the left panel in NSP. (The one that looks like an outline format...) Drag and drop!

That's the problem--they're in that order, but it's not honoring it.

I had to create a new page, move the buttons from Digits to the new page, move the buttons from Other to Digits, delete the original Other page, rename Digits to Other, and rename the new page to Digits. Then it honored the order.

That's the problem--they're in that order, but it's not honoring it.

I had to create a new page, move the buttons from Digits to the new page, move the buttons from Other to Digits, delete the original Other page, rename Digits to Other, and rename the new page to Digits. Then it honored the order.Well, remember that you Jump to a specific page, NOT to a page collection. If you look back at the action, I'm guessing you'll see it was a Jump to the Digits page, not to the Other page...

That's the problem--they're in that order, but it's not honoring it.

you probably have the button that takes you to that page group programmed to take you to the wrong page in the group. check the jump command and change it to take you to the first page in the group.

if you havent already done so, it would be a good idea to download some files that others have done, to get some ideas.

http://www.remotecentral.com/cgi-bin/files/rcfiles.cgi?area=nevosl&db=systems&br=q50

Thanks--I didn't realize there was a page specified in the jump command. Should have thought of that.

Our entire home theater except for the dimmers (which are on order) is programmed into the Nevo now.

Wow! That's a lot of work in a little time. Congratulations and enjoy - based on my experience, you'll be debugging and adding for the next 2 weeks;)

And fine-tuning! ;) You start to get spoiled and want all sorts of clever little conveniences. And fancy graphics. But the great thing about the Nevo system is that it'll keep up with pretty much everything you want to do.....:D:D

And fine-tuning! ;) You start to get spoiled and want all sorts of clever little conveniences. And fancy graphics. But the great thing about the Nevo system is that it'll keep up with pretty much everything you want to do.....:D:D

got fancy graphics? :D

http://www.youtube.com/watch?v=sOa8oVUEHTQ

got fancy graphics? :D

http://www.youtube.com/watch?v=sOa8oVUEHTQ

Oh yeah, I've seen that one! Pretty elaborate. Seems like a bit of overkill, but cool that it can be done.

Oh yeah, I've seen that one! Pretty elaborate. Seems like a bit of overkill, but cool that it can be done.

you should see my new version of that one. now it is overkill :p

i just can't stop messing around with it. :o


(do you think i will go blind?) :D

Hi,
I'm just wondering how many of you have ever lost the lighting on the hard keys on a Q50? I had one for about 10 months and lost the key lights..it was replaced on warranty. Well,tonight the lights have failed on the warranty unit...which is a couple of months old. :( I was told the warranty was for one year. So, warranty is up. I'm not that happy with the situation and may be moving on to something else.

Hi,
I'm just wondering how many of you have ever lost the lighting on the hard keys on a Q50? I had one for about 10 months and lost the key lights..it was replaced on warranty. Well,tonight the lights have failed on the warranty unit...which is a couple of months old. :( I was told the warranty was for one year. So, warranty is up. I'm not that happy with the situation and may be moving on to something else.
While I've heard of that problem...it's the first I've heard of one person getting struck twice. The replacement only picks up the remainder of the original warranty period? I hate that.

That would be bs support even for an installer. Would an installer be willing to complain to Nevo about it on our behalf?

That would be bs support even for an installer. Would an installer be willing to complain to Nevo about it on our behalf?

Unfortunately, most installers want to defend Nevo's "exclusive" business model against all threats. That usually means DIYers and eBay buyers/sellers. That said, there have been a few dealers/installers who've gone to bat for owners. In Rick's case, I think whoever helped him the first time around would be his best bet.

Well, with an uphill battle today I am going home with no joy!! Here is the last email I had with the distributor here.

"Drew,

Well, I guess it was billed on that date and as you can see delivered May02/2008. We could get into a long debate over warranty issues....I know, I handle a lot of it here in my business. Most manufactures I deal with have enough confidence in there products and, want me to have that confidence to sell their product that they will warranty the replacement for a year since it(should last 1 year with no problems)it is in everyone's best interest.

Warranty was on the first remote. It has nothing to do with the second one....different physical piece with a different serial number. The only thing they have in common is that they have failed in the same way.

How warranty is handled will always determine whether the customer will be back or recommend the product in the future. This is why we never lose customers over warranty here. They are always taken care of right or wrong. Then they will be back so we can continue to thrive as a business instead of them going to another product or competitor.

Anyway, this is really not your problem please have the manufacture email their response.

Thanks for trying!!!"

I did buy it from a dealer in Canada. It is now 1 year and six days that two of these has failed. :( Also, two weeks of warranty time was used up waiting for the replacement. I also had to pay for shipping for the replacement and my time.....twice now. My last Phillips RC5000 remote is 7 years old and still working. I think the Nevo remote is a great product but is flawed.

I did buy it from a dealer in Canada. It is now 1 year and six days that two of these has failed. :( Also, two weeks of warranty time was used up waiting for the replacement. I also had to pay for shipping for the replacement and my time.....twice now. My last Phillips RC5000 remote is 7 years old and still working. I think the Nevo remote is a great product but is flawed.

So what's the upshot? Is the second one getting replaced?

Waiting to hear from the manufacture.....the distributor that handled the last replacement has been no help, and basically said warranty is up and he can get me a price quote to fix the remote.

Waiting to hear from the manufacture.....the distributor that handled the last replacement has been no help, and basically said warranty is up and he can get me a price quote to fix the remote.
I've gotten the impression from others' posts about various equipment failures that Nevo hardly ever "repairs" anything, at least for warranty purposes. They just seem to send replacements.

Have you posted anything about this on remotecentral? I only ask because there are a few helpful guys there (amongst quite a few a*holes :rolleyes:), and maybe someone might know what this particular failure actually entails. If, for example, it happened to be a simple connection that works loose inside the remote....maybe opening the remote and trying to fix it yourself is a realistic option...? (Since you're not voiding any warranty at this point anyway.)

I'm NOT, mind you, saying it's a simple connection. I'd don't know. But if it is....I'm just sayin'.....;)

Now that all of our remotes are consolidated onto the Nevo, I realize what a pain it is to select a device and then go through several levels of menus to change just a couple of settings. Which probably means it's time for macros.

Before I start on that, I want to make sure I understand: can IR codes for different remotes be assigned to different buttons on the same page? For example, could I have a single device on the home page, select that, and have that go to a page that's a combination between the controls for our Blu-ray player, scaler, and display?

Now that all of our remotes are consolidated onto the Nevo, I realize what a pain it is to select a device and then go through several levels of menus to change just a couple of settings. Which probably means it's time for macros.

Before I start on that, I want to make sure I understand: can IR codes for different remotes be assigned to different buttons on the same page? For example, could I have a single device on the home page, select that, and have that go to a page that's a combination between the controls for our Blu-ray player, scaler, and display?
Absolutely! That flexibility is one of the huge advantages of something like the Nevo. As an example, my main page when I'm using my TiVo with surround, has controls for the TV, the TiVo, and even channel level adjustments for the processor.

As time goes on and you keep using the remote, you'll find yourself refining your layouts such that most of what you need for any given activity is right there on that first page. So let's say you select "Watch a BD" or whatever from your Home Page. You'll have it set everything to what it needs to be, and the Nevo will jump to the page that has 99% of the controls you need for that.

I have most of what I need on the first page now. I'm missing some IR codes, and they're down in a menu so I don't know how to train the remote--I don't have the PC near the A/V system. So I've asked the vendor for the codes.

A followup question--I saw how to set up toggles, and have done so, but there are some cases where I'd like to cycle through more than two sets of functions. Is there a way to do that?

I have most of what I need on the first page now. I'm missing some IR codes, and they're down in a menu so I don't know how to train the remote--I don't have the PC near the A/V system. So I've asked the vendor for the codes.

A followup question--I saw how to set up toggles, and have done so, but there are some cases where I'd like to cycle through more than two sets of functions. Is there a way to do that?

If you have an original toggle command that cycles through quite a few options, you're better off just using that original toggle code in the Nevo. If you're talking about something else, it is possible to layer the toggle function. But it can take some practice to get that to work right.

Can you give an example of what functions you want to toggle?

I have these logical modes that I want to set on the scaler: 16:9/60fps, 16:9/24fps, 2.35:1/60fps, 2:35:1/24fps, 4:3/60fps.

Those modes have no representation on the scaler's remote. They are in fact pairs of input profiles and output profiles defined on the scaler, like so:

16:9/60fps: input 1, output 1
16:9/24fps: input 1, output 2
2.35:1/60fps: input 2, output 3
2:35:1/24fps: input 2, output 4
4:3/60fps: input 3, output 5

It's easy enough to add five buttons that have the input/output pairs. But then I run out of screen space. What I want ideally is:

Mode
cycle:
pair 1: ...
pair 2: ...
pair 3: ...
pair 4: ...
pair 5: ...

I have these logical modes that I want to set on the scaler: 16:9/60fps, 16:9/24fps, 2.35:1/60fps, 2:35:1/24fps, 4:3/60fps.

Those modes have no representation on the scaler's remote. They are in fact pairs of input profiles and output profiles defined on the scaler, like so:

16:9/60fps: input 1, output 1
16:9/24fps: input 1, output 2
2.35:1/60fps: input 2, output 3
2:35:1/24fps: input 2, output 4
4:3/60fps: input 3, output 5

It's easy enough to add five buttons that have the input/output pairs. But then I run out of screen space. What I want ideally is:

Mode
cycle:
pair 1: ...
pair 2: ...
pair 3: ...
pair 4: ...
pair 5: ...

I'm a little confused whether each of those input/output pairs is a toggle in itself, or whether each is essentially a discrete command and you want one button to cycle through these five commands.

In any event, here's my two cents: This looks like it's the type of thing you set just once in awhile (say, at the beginning of a movie). So rather than trying to create a complicated multi-layer toggle, here's the approach that I use with similar settings, where I want them immediately available for quick adjustment, but don't need them constantly.

On the main page of my current device (let's say my BD player), I might have a button labeled "Aspect Ratio." It only performs a jump to another page in the BD page collection, where I've put buttons for all the discrete AR options for the appropriate device. I can quickly make my selection. Then (and here's the part that makes it so easy :)), on all my pages of this sort, I've placed a little soft button with a back arrow whose function is always just to jump back to the first page of the page collection. This is a consistent button on both my remotes so it's always obvious what it's for.

In your case, you could have a soft button on the main page for whatever devices might need this adjustment, labeled "Resolution" (or whatever) that quickly jumps to a page with these options, and a quick return button on that page to bring you back. It literally takes about 3-4 sec to make a quick change, and you avoid cluttering the main page with a bunch of buttons you don't really need there.

Sorry for the long explanation. These things are so much easier to show than to describe, but I hope you get what I mean.

This looks like it's the type of thing you set just once in awhile (say, at the beginning of a movie).


This is basically true, except that "special features" often have dfferent charactertistics from the main feature.


So rather than trying to create a complicated multi-layer toggle, here's the approach that I use with similar settings, where I want them immediately available for quick adjustment, but don't need them constantly.

On the main page of my current device (let's say my BD player), I might have a button labeled "Aspect Ratio." It only performs a jump to another page in the BD page collection, where I've put buttons for all the discrete AR options for the appropriate device. I can quickly make my selection. Then (and here's the part that makes it so easy :)), on all my pages of this sort, I've placed a little soft button with a back arrow whose function is always just to jump back to the first page of the page collection. This is a consistent button on both my remotes so it's always obvious what it's for.

In your case, you could have a soft button on the main page for whatever devices might need this adjustment, labeled "Resolution" (or whatever) that quickly jumps to a page with these options, and a quick return button on that page to bring you back. It literally takes about 3-4 sec to make a quick change, and you avoid cluttering the main page with a bunch of buttons you don't really need there.

Sorry for the long explanation. These things are so much easier to show than to describe, but I hope you get what I mean.

I see what you're saying. I hadn't thought about adding jumps back, and I can do that easily.

Still though, from the standpoint of a programmer (which is what I do for a living so I can afford cool toys like the Nevo), it would be simple for the Nevo corporation to introduce a new first-class object in their system like the Toggle, only now called the Cycle. (In fact, a Toggle would just be a Cycle with two members.)

A helpful person over on the VP50 Pro thread pointed me to a document that explains DVDO's hex format (http://www.anchorbaytech.com/docs/pdf/GeneralVPxxIR-SerialControlDocument.pdf) and a tool for creating them (http://www.avsforum.com/avs-vb/showthread.php?t=1059073).

The document says:

"Note: Not all learning remotes are made equal! Some are limited to NEC compliant codes only and are incompatible with the discrete functions provided in this section. Check with your installer or remote reseller to find out if your learning remote is NEC compliant only. Also, your remote must be able to understand and transmit 38.38kHz IR signals – not every remote or IR repeater system can do this, again double check with your vendor."

Am I correct in assuming the Nevo isn't limited to NEC codes and can transmit at that frequency?

The reason I need to generate the codes is that DVDO hasn't kept their documentation up to date. It's current as of the VP30, which is two models ago. The VP50 appears to have more of everything (for example, more presets and more display profiles), and the IR codes for those aren't documented.

It seems like I should be able to use the Nevo's learning to teach it the missing codes instead of generating them and pasting them in, but I hit a snag which may just be operator error.

The snag is that the presets are in a submenu. So in order to teach the Nevo, it's not as simple as just pressing a downloaded key on the Nevo and then pressing a single button on the DVDO remote. Because now I have to navigate to the desired menu item, then press the downloaded key on the Nevo, and then select the menu item.

That would be easy enough to do, but I can't do it while the Nevo is connected to my PC and to the studio software, because the PC is upstairs and the TV is downstairs. In theory I could memorize the exact key sequences on the DVDO remote to get to the desired menu item and take the remote upstairs, but that's error prone and seems ridiculously complicated.

Can the Nevo remote learn while *disconnected* from the PC? As in, can I say learn hex code, wait for studio to download the key to the Nevo, then disconnect the Nevo and take it downstairs and train the code while watching the menu activity on the TV?

A helpful person over on the VP50 Pro thread pointed me to a document that explains DVDO's hex format (http://www.anchorbaytech.com/docs/pdf/GeneralVPxxIR-SerialControlDocument.pdf) and a tool for creating them (http://www.avsforum.com/avs-vb/showthread.php?t=1059073).

The document says:

"Note: Not all learning remotes are made equal! Some are limited to NEC compliant codes only and are incompatible with the discrete functions provided in this section. Check with your installer or remote reseller to find out if your learning remote is NEC compliant only. Also, your remote must be able to understand and transmit 38.38kHz IR signals – not every remote or IR repeater system can do this, again double check with your vendor."

Am I correct in assuming the Nevo isn't limited to NEC codes and can transmit at that frequency?

sk20,

Pages 31-41 of the above referenced manual have all the codes in hex format. Just go into NSP and copy each of those commands in (or you can read their convoluted but very informative explanation of how they went about coming up with the codes in the few pages before that). Try adding just a few (I would add a few that are down on one of those submenus) and try them out.

Remember to TRY to use the special keywords that Nevo likes for various commands, rather than just blindly following the DVDO documentation for commands. By using the Nevo-defined commands, if you ever want to start a new remote configuration, it will be more likely to figure things out automatically, rather than you always having to map every command to every hard and soft button.

Pages 31-41 of the above referenced manual have all the codes in hex format.

I wish that was the case, but unfortunately DVDO hasn't updated the codes in the manual in a while, so they're missing a lot of them. For example, there are 10 presets, but only a subset of those is documented in the manual.

But all is well because there's an IR-code-generator for DVDO, and I got everything working today.


Remember to TRY to use the special keywords that Nevo likes for various commands, rather than just blindly following the DVDO documentation for commands. By using the Nevo-defined commands, if you ever want to start a new remote configuration, it will be more likely to figure things out automatically, rather than you always having to map every command to every hard and soft button.

When Nevo has a function defined in the database, I use it. But for DVDO they only had the VP30, and a number of codes were missing. My posts asking for more codes were for the missing codes.

DVDO says they are in the process of updating all of their online documentation for automation.

"Can the Nevo remote learn while *disconnected* from the PC? As in, can I say learn hex code, wait for studio to download the key to the Nevo, then disconnect the Nevo and take it downstairs and train the code while watching the menu activity on the TV?"

<bump>

"Can the Nevo remote learn while *disconnected* from the PC? As in, can I say learn hex code, wait for studio to download the key to the Nevo, then disconnect the Nevo and take it downstairs and train the code while watching the menu activity on the TV?"

<bump>

I never do it that way, but I believe you can. One way to find out for sure...! ;)

Good Morning!

Well, I got an email from Drew of Positive Marketing AV and he was able to get Nevo to replace my Q50 remote. It is funny how if you run into a person that makes an effort for you things just get handled. I'm happy about the replacement but, am concerned that this is the end of the warranty. Even though its brand new.

Good Morning!

Well, I got an email from Drew of Positive Marketing AV and he was able to get Nevo to replace my Q50 remote. It is funny how if you run into a person that makes an effort for you things just get handled. I'm happy about the replacement but, am concerned that this is the end of the warranty. Even though its brand new.

That's great news, Rick! Yes, it makes all the difference to find someone who is willing to work with you and make the effort. (Personally, I tend to think these things don't just "happen;" too many people take an adversarial stance from the outset and then can't figure out why no one wants to help them...:rolleyes:)

As far as the remote itself, I think you've just had an unfortunate string of bad luck. I've used two Q50s for about a year now with no failures or issues at all (knock on wood). I really think the odds are in your favor that your replacement will serve you without trouble.

"Can the Nevo remote learn while *disconnected* from the PC? As in, can I say learn hex code, wait for studio to download the key to the Nevo, then disconnect the Nevo and take it downstairs and train the code while watching the menu activity on the TV?"

<bump>

I never do it that way, but I believe you can. One way to find out for sure...! ;)

yes it will work that way, i just tried it at my desk here.

yes it will work that way, i just tried it at my desk here.

Very very cool!

Can you guys help me out with how to control MCE or PowerDVD in my HTPC using the Nevo? I tried buying a cheap MCE remote that has an IR blaster with little luck. I currently do not have a serial port on my HTPC and am using S70 with NC50.

Can you guys help me out with how to control MCE or PowerDVD in my HTPC using the Nevo? I tried buying a cheap MCE remote that has an IR blaster with little luck. I currently do not have a serial port on my HTPC and am using S70 with NC50.

A little more info is needed. Does it accept IR control and is there a code set available? I'm curious why the remote that was apparently made for the system does not work.