A little more info is needed. Does it accept IR control and is there a code set available? I'm curious why the remote that was apparently made for the system does not work.

Thanks for your help.

Here is a little more on the remote: http://www.avsforum.com/avs-vb/showthread.php?t=934423

I don't think there is a code set. Here is some more info on how this IR control works: http://forum.melloware.com/viewtopic.php?f=1&t=6287

I have an IR blaster connected to port 5 on my Nevo connect. It is attached to a USB receiver that is used with my fake MCE remote.

I added an IR device - Microsoft MCE Accessory and then connected the MCE Accessory to the configure connections in the Nevo Connect Ecosystem and checked the data out for port 5. I uploaded the new configuration and tested with no results. I then learned the pause button from my MCE remote, uploaded and tested with no results.

So I am not sure where to go from here. I will add that I am willing to try something completely different. I am not too concerned about the $15 I spent on the MCE remote.

So I am not sure where to go from here. I will add that I am willing to try something completely different. I am not too concerned about the $15 I spent on the MCE remote.

I see that you have also posted your issue on the remotecentrol nevo forum. Good idea. :) I don't run Windows Media Center, so I'd need to research about that equipment to try to help. (I don't recall others here discussing that equipment, but you could do a quick serach of this and the S70 thread to be sure.)

Let's give it a couple days over at remotecentral and see if one of the installers there has experience integrating HTPCs into Nevo systems. Someone who's actually dealt with that specific equipment can hopefully help much more efficiently. If not, come back and we can try to plow through it. ;)

PS: There's a Manhattan in Kansas??

I see that you have also posted your issue on the remotecentrol nevo forum. Good idea. :) I don't run Windows Media Center, so I'd need to research about that equipment to try to help. (I don't recall others here discussing that equipment, but you could do a quick serach of this and the S70 thread to be sure.)

Let's give it a couple days over at remotecentral and see if one of the installers there has experience integrating HTPCs into Nevo systems. Someone who's actually dealt with that specific equipment can hopefully help much more efficiently. If not, come back and we can try to plow through it. ;)

PS: There's a Manhattan in Kansas??

I am really surprised that it is this difficult. I thought I could buy a remote and use the usb receiver in combination with the remote to map it through the learning commands. You would think a remote would just use key stroke shortcuts to drive the programs. I did search the S70 thread but it has very low activity. I figured the Q50 and S70 were similar enough. I wait a few days on the remotecentral site.

Hell yeah there is a Manhattan, KS... the Little Apple.... home of the Kansas State Wildcats (screw KU!)! :) It is actually a very nice town tucked away in the rolling flint hills (yes there are hills in KS).

Is there anyone on this thread willing to write the program file for my new Q50, what would something like this cost a guy?

Is there anyone on this thread willing to write the program file for my new Q50, what would something like this cost a guy?
If you are looking for a professional programmer who will program your remote via online exchanges, there are some over on www.remotecentral.com who are known to do this. If you're just looking for help with a standard AV setup that incorporates a few devices, I'd be happy to try and help you out.

That said, there's a lot to be said for learning to do it yourself. It's really pretty easy with Nevo's software, and knowing how to tweak your control system or make quick adjustments whenever your equipment changes is really nice.

Thank you for the offer, I'm trying to learn the programing but it's going very slow. I have four devices that I need done. I think when I see what others have done I'll pick it up better.

Thank you for the offer, I'm trying to learn the programing but it's going very slow. I have four devices that I need done. I think when I see what others have done I'll pick it up better.

I started out with all kinds of problems and questions and got great help from progprog and twilly, and now I'm pretty good at programming it.

There's a manual you need to get that describes how to program the remote. I'll send you a PM.

Don't be shy about asking questions here. People are very helpful, and are glad to see someone else learning how to program the Q50.

I love our Q50. Couldn't be happier!

Thank you for the offer, I'm trying to learn the programing but it's going very slow. I have four devices that I need done. I think when I see what others have done I'll pick it up better.What 4 devices do you have (make and model)?

I see that you have also posted your issue on the remotecentrol nevo forum. Good idea. :) I don't run Windows Media Center, so I'd need to research about that equipment to try to help. (I don't recall others here discussing that equipment, but you could do a quick serach of this and the S70 thread to be sure.)

Let's give it a couple days over at remotecentral and see if one of the installers there has experience integrating HTPCs into Nevo systems. Someone who's actually dealt with that specific equipment can hopefully help much more efficiently. If not, come back and we can try to plow through it. ;)


Well I spent some more time with it last night and got it to work. :) I upgraded my OS to Windows 7 which has MCE in it. Wow! I can't believe how great the Nevo works with my HTPC.

Quick question, is there a way to have the Nevo send out a continuous signal until key is not pressed anymore? I am trying to map the mouse portion of the remote and you need to hold down the button to move the mouse.

Twilly

I have a Tivo series 3 HD, a NAD AV receiver T775, an Apple TV, an Oppo DV 981HD and a Sony TV KDS R60XBR2. Looks like that's 5 units sorry my bad.

Well I spent some more time with it last night and got it to work. :) I upgraded my OS to Windows 7 which has MCE in it. Wow! I can't believe how great the Nevo works with my HTPC.

Quick question, is there a way to have the Nevo send out a continuous signal until key is not pressed anymore? I am trying to map the mouse portion of the remote and you need to hold down the button to move the mouse.

so long as there is only one i/r command assigned to the button it will work that way by default. you can also assign a duration (in seconds) by right clicking the i/r command on your button and selecting "edit"

I have a Tivo series 3 HD, a NAD AV receiver T775, an Apple TV, an Oppo DV 981HD and a Sony TV KDS R60XBR2. Looks like that's 5 units sorry my bad.markjon, to get you started:
Start with whatever sample you like the look of best
Save As markjon1 configuration
Add each device using Model based setup on nevo.com, but don't create page collections for them (i.e. uncheck the checkbox when adding)
After they're all added, do a SuperFast Device swap, changing Generic Receiver to NAD, Generic TV to Sony, etc.
Save
See how that works out for you

I have a Tivo series 3 HD, a NAD AV receiver T775, an Apple TV, an Oppo DV 981HD and a Sony TV KDS R60XBR2. Looks like that's 5 units sorry my bad.

I have used three of those components in my own system, so I have configuration files already for the TiVo, the Oppo, and the Sony TV. Just let me know if you'd like to use them, or like help adding the receiver and Apple TV. It sounds like a pretty straightforward system; I don't think it should take long to set up at all.

Your file will be a great start and any help with the receiver and Apple would be GREAT. Thanks for the offer. My email address is: mj@calabrese.cc

Thanks for everyone's help.

Your file will be a great start and any help with the receiver and Apple would be GREAT. Thanks for the offer. My email address is: mj@calabrese.cc

Thanks for everyone's help.

I'll put it together tonight, and try to send it to you either later tonight or in the morning.

About a year ago I had an unusual problem whereby I returned a three month old Q50 to my authorized dealer for replacement. The dealer “skipped town” with my remote in his possession and I was stuck with nothing but sympathy.

It took another six months to get a replacement through the efforts of another dealer.
What I did not mention in my earlier posts was that the replacement Q50 was an unboxed, refurbished unit with no known history.

Well, five months later, the refurbished unit is going south. Here’s what has happened lately:
First, the backlighting for the hard keys started going dim, bright, dim, bright, and finally back to normal. Immediately afterward, all screen buttons locked up. The displays were normal and navigation between pages of the group was possible except all LCD buttons were dead.
Power reset cleared this problem.

The next day started out normal. Then the pressing of a favorite channel button
caused page scrolling within the group. After a while, the problem cleared up by itself.

Finally, on the third day, the hard key backlighting quit and never came back.

I know that there are a lot of members here that love the Q50 but, in my experience, the only thing this product has going for it is the great Studio Pro software. The hardware is crap!

I guess I’ll live with what I have until it dies a natural death and then, reluctantly, go back to URC.

You're right, Robert, many of us are very happy with our Nevos, but I certainly don't question your conclusions after your bad experience with two Q50s now. There's really no excuse for it. :mad:

Sometimes, I wish I had a dead unit to take apart and "explore." Especially with the backlight failure we see from time-to-time, I suspect there might just be a connection or contact that can wriggle loose with handling. (I'm also curious to see whether the battery is as NON-user-replaceable as they say...;)) Since both of mine are out of warranty now, that'll be my approach if I have a hardware failure; might not be able to fix it, but it would certainly be educational.

About a year ago I had an unusual problem whereby I returned a three month old Q50 to my authorized dealer for replacement. The dealer “skipped town” with my remote in his possession and I was stuck with nothing but sympathy.

It took another six months to get a replacement through the efforts of another dealer.
What I did not mention in my earlier posts was that the replacement Q50 was an unboxed, refurbished unit with no known history.

Well, five months later, the refurbished unit is going south. Here’s what has happened lately:
First, the backlighting for the hard keys started going dim, bright, dim, bright, and finally back to normal. Immediately afterward, all screen buttons locked up. The displays were normal and navigation between pages of the group was possible except all LCD buttons were dead.
Power reset cleared this problem.

The next day started out normal. Then the pressing of a favorite channel button
caused page scrolling within the group. After a while, the problem cleared up by itself.

Finally, on the third day, the hard key backlighting quit and never came back.

I know that there are a lot of members here that love the Q50 but, in my experience, the only thing this product has going for it is the great Studio Pro software. The hardware is crap!

I guess I’ll live with what I have until it dies a natural death and then, reluctantly, go back to URC.

A week or so ago I put our remote on the charging cradle and didn't notice that it hadn't made contact, and the blue light wasn't lit. So the battery ran down. When it did, the unit started acting really weird, similar in some ways to what you describe.

Could your battery be not charging enough to power the unit?

A week or so ago I put our remote on the charging cradle and didn't notice that it hadn't made contact, and the blue light wasn't lit. So the battery ran down. When it did, the unit started acting really weird, similar in some ways to what you describe.

Could your battery be not charging enough to power the unit?

Hey, that's an excellent point. Maybe the battery is just failing in the refurb'd unit. I actually have no idea what kind of behavior to expect when the battery starts going buns up in these things. I guess I assumed it would be like other devices, not holding a charge as long, etc., but maybe it gets weird in other ways.

PS: My understanding is that battery replacement is about a $30-35 expense, plus shipping.

sk20 and progprog:
I guess that's a possiblity but I usually operate the unit while in the charger and the battery indicator always shows full charge. Except for the missing backlight, the unit has been operating normally for about 9 hours.

Have you ever seen a battery go bad regardless of what the indicator shows?

sk20 and progprog:
I guess that's a possiblity but I usually operate the unit while in the charger and the battery indicator always shows full charge. Except for the missing backlight, the unit has been operating normally for about 9 hours.

Have you ever seen a battery go bad regardless of what the indicator shows?
I've never seen a battery go bad, period. I never operate mine from the cradle like that, but they get used all day and charged every night without problems.

When's the last time you downloaded your configuration? I have found that doing that kind of "resets" everything, in a good way. It seems to flush the cache. If I were noticing any odd behavior in my remote, I'd first do a hard reboot, then reload my configuration.

progprog:
I did a reboot to get out of the screen lockup problem. The last download was after the strange page scrolling problem and before the backlight died. That would have been day before yesterday. Have had no problems today! Maybe the strange problems were just a prelude to the backlight failure. No problems since then!

progprog:
I did a reboot to get out of the screen lockup problem. The last download was after the strange page scrolling problem and before the backlight died. That would have been day before yesterday. Have had no problems today! Maybe the strange problems were just a prelude to the backlight failure. No problems since then!

I have no idea what causes it, but I have on occasion seen faulty downloads. By that, I mean it looks like the configuration downloaded fine and NSP concludes the same, but there might be a button or two missing....really wierd.

I'm glad it seems to be working okay now.:D Let's hope it stays that way....

Follow-up info:
Last night the hardkey backlight on my Q50 came on bright and then appeared to go off. Closer inspection showed that it was actually very dim. The backlight is usable in a darkened room but hardly visible with normal lighting. Checked again this morning and it is still dim. The crazies continue!

Follow-up info:
Last night the hardkey backlight on my Q50 came on bright and then appeared to go off. Closer inspection showed that it was actually very dim. The backlight is usable in a darkened room but hardly visible with normal lighting. Checked again this morning and it is still dim. The crazies continue!

Oh...this drives me nuts. Doesn't that sound so much like connection working loose.....?

Hi, Russell!

I just received my third Q50. The last two had hard button light failure. I guess that I have no warranty since it applies to the first remote.......what a load of crap!!! I asked the distributor here in Canada if he didn't think the remote should last more than a year? Anyway, I think these companies should stand behind there product.......especially at this price range. I have a touch screen Marantz RC 5000 that is still working after 7 years......just wanted to move to the new technology. I hope this one lasts longer than the last two. :(

My Q50 is about 1.5 years old and the hard button lights just went out again. It was replaced under warranty the first time, but now it is clearly out of warranty.

As much as I love this remote, I am not likely to buy another Nevo product due to the poor reliability and service.

My Q50 is about 1.5 years old and the hard button lights just went out again. It was replaced under warranty the first time, but now it is clearly out of warranty.

As much as I love this remote, I am not likely to buy another Nevo product due to the poor reliability and service.

Since it's out of warranty, would you consider opening it to try and find the issue with the backlight?

Since it's out of warranty, would you consider opening it to try and find the issue with the backlight?
I'm considering it. If I do it, I will definately post my findings.

I'm not making this up!
Last night I double touched the screen when the remote was off. The hardkey backlight came on bright and then dimmed. I scrolled to the previous screen using the jog wheel. The backlight came on bright and has remained that way since. As of now, everything is back to normal except I'm afraid to use the jog wheel!

Russell,
I have seen this type of intermittent light on/off thing before my last Q50 button lights failed. I got my third one programmed last night. It is nice to see the backlights on the buttons again. The nice thing about hard buttons is that even when the lights failed I still had pretty good contol of it in the darkened room.

Okay, my burning curiosity is getting the best of me! I'm dying to tear into one on these remotes and play with the guts. What can I say....I tend to do this with just about everything eventually. :o And I don't want to risk ruining one of the remotes I actually use....

So, I'm just putting this out there:

If anyone now or in the future has a dead or broken Q50, I'm interested in taking it off your hands. I obviously wouldn't pay what a fully-functional one costs, but I will pay you for your trouble and shipping, etc. Aside from a general "how-does-it-work" interest, I specifically want to explore the backlight connections and why that function is so vulnerable, as well as the battery configuration. I'm definitely not implying that I think users should violate warranty and might be able to make repairs themselves, but perhaps I could glean information useful to other owners. Of course, I'd share whatever I find with everybody here.

If there are any takers out there, please PM me. :) Thanks!

Okay, my burning curiosity is getting the best of me! I'm dying to tear into one on these remotes and play with the guts. What can I say....I tend to do this with just about everything eventually. :o And I don't want to risk ruining one of the remotes I actually use....

So, I'm just putting this out there:

If anyone now or in the future has a dead or broken Q50, I'm interested in taking it off your hands. I obviously wouldn't pay what a fully-functional one costs, but I will pay you for your trouble and shipping, etc. Aside from a general "how-does-it-work" interest, I specifically want to explore the backlight connections and why that function is so vulnerable, as well as the battery configuration. I'm definitely not implying that I think users should violate warranty and might be able to make repairs themselves, but perhaps I could glean information useful to other owners. Of course, I'd share whatever I find with everybody here.

If there are any takers out there, please PM me. :) Thanks!

If you get one to take apart, and figure out a way to make the battery field-replaceable, I'd pay for a kit to do that.

Well, I have my third replacement Q50 here and guess what??!! The back light buttons have failed on the this one tonight :eek::(:mad::mad::mad::mad::mad::mad::mad:


TWO DAY'S-------You have got to be kidding.......:mad::mad::mad::mad:


I wonder how the warranty claim will go with this one???? :mad::mad::mad:

Well, I have my third replacement Q50 here and guess what??!! The back light buttons have failed on the this one tonight :eek::(:mad::mad::mad::mad::mad::mad::mad:


TWO DAY'S-------You have got to be kidding.......:mad::mad::mad::mad:


I wonder how the warranty claim will go with this one???? :mad::mad::mad:

Do you live above a uranium mine or something?

Well......luck hasn't been on my side that's for sure!! :( Anyway, the backlight did come on at a very dim level when I pressed the screen again this morning. It also flickers alot.....I then pressed some hard buttons and with a firm press of the volume up button the lights came on bright again. Some kind of contact issue for sure. I remember Russel saying he pressed his toggle button and his lights came back......WOW!!!!! :eek:

Hi,
Well I sent an email off to the distributor here that has helped me with the last two remotes with this video clip (http://s104.photobucket.com/albums/m167/RickSor/?action=view&current=NEVOQ50remotebacklight.flv). We will see what they are going to do. I have paid the shipping to and from the distributor 4 times now. Hopefully they will get to the bottom of this hardware issue.

Rick:
I admire your persistence. If I had had that many problems, my remote would probably be in the trashcan by now! Keep us posted.

All:
I have another annoying problem that just started a few days ago. It has happened enough times that I’m sure it is not operator error. Volume + and – occasionally turn Mute ON. I’ve noticed that the Mute button has become overly sensitive lately. That’s probably part of the problem.
However, my backlight is working fine. Should I have said that?

Russ

All:
I have another annoying problem that just started a few days ago. It has happened enough times that I’m sure it is not operator error. Volume + and – occasionally turn Mute ON. I’ve noticed that the Mute button has become overly sensitive lately. That’s probably part of the problem.
However, my backlight is working fine. Should I have said that?

Russ

I don't quite get what you mean by "overly-sensitive." On mine, all the hard buttons have a definite click-point, so sending the command means pushing to the click point. How has yours become different than that?

If this problem is random and intermittent, it sounds like there's something wrong with the contact board under the keys. This is a fairly new remote, right? It's sure disappointing to hear of these issues. I hope you get this replaced.

Unless I’m mistaken, the Q50 can work as a secondary Zwave controller? If this is true, will it provide 2way feedback (ie. you can look a specific device on the remote and visually see that it is turned on or off)?

Is there a online list of Zwave devices that it does support?

I'm sorry to hear about the problems you guys are experiencing with this remote. My distributer just started carrying them and I was thinking about trying one out.

Unless I’m mistaken, the Q50 can work as a secondary Zwave controller? If this is true, will it provide 2way feedback (ie. you can look a specific device on the remote and visually see that it is turned on or off)?

Is there a online list of Zwave devices that it does support?

I'm sorry to hear about the problems you guys are experiencing with this remote. My distributer just started carrying them and I was thinking about trying one out.

The Nevos do support two-way communication with z-wave devices, such as lighting, drapery, and heating controls. It should be possible to control any standard z-wave device, but the ones that Nevo has specifically partnered with and support include: Leviton and Cooper lighting & nodes, Wayne Dalton and RCS thermostats, and Techniku drapery controllers.

Unfortunately, their two-way RS-232 communication capabilities are still quite limited, and support just a few components. (Many of us are waiting for this to open up further :() Currently, pre-configured serial device interfaces that provide two-way RS-232 communication are available for Lutron's Radio RA and Homeworks lighting controls, Escient's Fireball Series and FP-1 iPod dock, Sonance iPort iPod dock, and Russound (CAV, CAM, CAA).

Supposedly, the big advantage to these preconfigured widgets is that the programming is already done for you. I haven't yet seen or read conclusive information on whether a user can write their own interfaces to accommodate two-way control for other devices. (Or edit the existing ones.) Obviously, the existing list isn't going to be that helpful for most people.

I don't quite get what you mean by "overly-sensitive." On mine, all the hard buttons have a definite click-point, so sending the command means pushing to the click point. How has yours become different than that?

If this problem is random and intermittent, it sounds like there's something wrong with the contact board under the keys. This is a fairly new remote, right? It's sure disappointing to hear of these issues. I hope you get this replaced.

If I barely brush the top of the MUTE button it it will mute. A good solid push sometimes causes the MUTE to toggle ON/OFF. I think the volume buttons come in contact with the "overly sensitive" MUTE button and turns it ON.
So far this is somewhat intermittent.

Russ

My problems with the Mute function being activated with Volume + and – got so bad that I had to move Mute to another key. After doing so, I found that the Volume buttons were erratic. Sometimes worked, sometime didn’t. So I moved them to other buttons, too. Looks like that group of keys just gave out.

It seems to me that a remote, at this price, should perform better than this!

Earlier, progprog asked the age of this remote. If you remember, this is the refurbished remote that was given me after my Authorized Dealer stole my original and Nevo wouldn’t honor their warranty. As far as I know, the refurbished one never was covered by warranty.

I can’t wait for this piece of sh.. to die so I can get a REAL remote. However, I will miss the Nevo software.

I am having trouble setting up a Q50 to communicate with a NevoConnect(NC-50).

Using NevoStudio Pro I have configured the Nevo Q50 and added the NevoConnect NC-50 base station. The process to add the NevoConnect was USB using the import method and I verified the ID. On the remote when attempting to use a device controlled by the NevoConnect base station I receive the below errror message. Is the NevoConnect not working correctly?

Troubleshoot device: NID:00:20:AA:01:17:97
00:20:AA:01:17:97
1) confirm the NevoConnect is power
2) Confirm Controller is in range
3) Press "find" button below

I PRESS FIND

finding NID:00:20:AA:01:17:97
Pinging node...
Refreshing Z-Wave Network

AFTER A SHORT TIMEOUT

NID:00:20:AA:01:17:97 was not found. Please add/update using the Primary Controller

any ideas whats going on?
Jeff_

I am having trouble setting up a Q50 to communicate with a NevoConnect(NC-50).

Using NevoStudio Pro I have configured the Nevo Q50 and added the NevoConnect NC-50 base station. The process to add the NevoConnect was USB using the import method and I verified the ID. On the remote when attempting to use a device controlled by the NevoConnect base station I receive the below errror message. Is the NevoConnect not working correctly?

Troubleshoot device: NID:00:20:AA:01:17:97
00:20:AA:01:17:97
1) confirm the NevoConnect is power
2) Confirm Controller is in range
3) Press "find" button below

I PRESS FIND

finding NID:00:20:AA:01:17:97
Pinging node...
Refreshing Z-Wave Network

AFTER A SHORT TIMEOUT

NID:00:20:AA:01:17:97 was not found. Please add/update using the Primary Controller

any ideas whats going on?
Jeff_Is this new equipment, Jeff? And have you made sure that both the remote and NC-50 are using the latest firmware?

I'm assuming that that MAC address is the NC-50. Try resetting it: Unplug it, wait 10-20 seconds, and plug it back in. For the attached devices, you should see the indicator light flash green (right below the jack the device is plugged into) whenever you send a command. Are you getting any of that?

Is this new equipment, Jeff? And have you made sure that both the remote and NC-50 are using the latest firmware?

I'm assuming that that MAC address is the NC-50. Try resetting it: Unplug it, wait 10-20 seconds, and plug it back in. For the attached devices, you should see the indicator light flash green (right below the jack the device is plugged into) whenever you send a command. Are you getting any of that?

Thanks for the quick reply. They are new devices and I was able to do the firmware upgrade for both the NC-50 and the Q50. I tried the reset where I power on the NC-50 with the reset button pressed, then after 10 - 15 seconds it blinks, stop pressing reset button, than it reboots. Even then still no dice(not seeing any green lights) . I redid it just for S&G's and still the same results.
I have an existing Z-Wave network in the house, does this cause troubles?

Thanks for the quick reply. They are new devices and I was able to do the firmware upgrade for both the NC-50 and the Q50. I tried the reset where I power on the NC-50 with the reset button pressed, then after 10 - 15 seconds it blinks, stop pressing reset button, than it reboots. Even then still no dice(not seeing any green lights) . I redid it just for S&G's and still the same results.
I have an existing Z-Wave network in the house, does this cause troubles?

The other Z-wave network will be detected by your Nevo equipment, but that shouldn't prevent the NC-50 from being detected. You can look in your Q50 for your z-wave "ecosystem." That would tell you what devices it's including in the system. It should clearly show the NC-50.


Press the top menu bar on the Nevo screen
Select Settings
Select Advanced
Select Ecosystem
The "Show All Active" option will show all devices that are working. Your NC-50 should be there.

One other suggestion: Some NC-50s have had defective antennas. Make sure the antenna is firmly screwed in, and, though it's a stretch, you could try replacing it with another antenna just to ensure it's not an antenna issue. Any antenna from an old router, etc., will work.
_________

Okay, one more little detail as I just re-read the error message you received. It says to add/update using your primary controller. This makes me question whether the Q50 has been properly established as the primary controller. If it isn't, you need to go back and do that.

Thanks for the quick reply. They are new devices and I was able to do the firmware upgrade for both the NC-50 and the Q50. I tried the reset where I power on the NC-50 with the reset button pressed, then after 10 - 15 seconds it blinks, stop pressing reset button, than it reboots. Even then still no dice(not seeing any green lights) . I redid it just for S&G's and still the same results.
I have an existing Z-Wave network in the house, does this cause troubles?Jeff, can your Q50 control any Z-Wave devices without the Connect being in the mix? This would be a good test to make sure the Q50's Z-Wave radio is working well.

I am considering a Q50 for my theater but after reading the last few pages of posts I am concerned about some of the issues and people generally disliking the remote. Am I off base here?

Do you guys still think its a good purchase vs other remotes on the market? I have had prontos for years so the programming doesn't scare me.

If you've had Prontos, you'll really appreciate the ease of programming with the Nevos. I can say that I've had no more issues with Nevos than with Prontos, RTIs, URCs or Harmonys. But that doesn't mean that I disbelieve any of what people have run into here. YMMV, of course. Make sure you get it from a trsuted dealer, so that if you do have issues, you can get things taken care of.

BTW, one thing Nevo DOESN'T have is a variable or flag concept. If you've made heavy use of those with Pronto, you need to think through how you'll accomplish what you want to do.

I am considering a Q50 for my theater but after reading the last few pages of posts I am concerned about some of the issues and people generally disliking the remote. Am I off base here?

Do you guys still think its a good purchase vs other remotes on the market? I have had prontos for years so the programming doesn't scare me.

Here's the thing about this thread, unlike other owners' threads I frequent: it's almost exclusively a troubleshooting resource. There aren't enough owners to just hang around and shoot the breeze, and new and potential owners with questions only come along infrequently. So that means the thread sits largely idle until somebody has a problem and they come here for help.

This could make it look like there are nothing but problems. :rolleyes: But I really think most owners learn the programming, set up their system, and they're pretty much done. There's just not that much to talk about when everything works fine. :)

I use this place for trouble shooting, and for new ideas.

I love my remote. Only problem I have had was the back lights when out and they replaced it the very next day.

Maybe we should share MORE good ideas and keep this thread moving more.
Just and idea

I am considering a Q50 for my theater but after reading the last few pages of posts I am concerned about some of the issues and people generally disliking the remote. Am I off base here?

Do you guys still think its a good purchase vs other remotes on the market? I have had prontos for years so the programming doesn't scare me.

I’ve been using this forum as a complaint department. Surprisingly, however, I agree with TWILLY’s and progprog’s recent posts.

I think that the Q50 concept is great! The concept meets my exact needs. Probably, most units in the field are performing admirably.

My problem is that I’ve had 15 months of the worst luck you’d ever want to see. And, I’m extremely disappointed in the way UEI/Nevo handled my problem!

If you pick a good Authorized Dealer, you should be covered. Please don’t let my earlier comments dissuade you.

Russ

I’ve been using this forum as a complaint department. Surprisingly, however, I agree with TWILLY’s and progprog’s recent posts.

I think that the Q50 concept is great! The concept meets my exact needs. Probably, most units in the field are performing admirably.

My problem is that I’ve had 15 months of the worst luck you’d ever want to see. And, I’m extremely disappointed in the way UEI/Nevo handled my problem!

If you pick a good Authorized Dealer, you should be covered. Please don’t let my earlier comments dissuade you.

Russ
That's very magnanimous of you, Russ. Most people, when struck with that kind of horrible luck with any product, will detest it forever and never miss an opportunity to generalize their experience. (I haven't bought a Ford in 30 years....ever since that one bad Mustang experience! ;))

Your feelings about UEI/Nevo, however, probably do reflect a problem that's broader than just your own negative experience. When people ask me about these remotes, I always emphasize that the remote itself is great...the company? Not so much. :( The company itself offers virtually no direct customer support, and anyone who's considering buying "outside" their business model should really understand that.

My Q50 has just developed the hard key backlight issue.

The backlight is not working at all in normal use. Occasionally, if the volume down button is pressed hard, the lights come on but go out again as soon as the button is released.

Additionally, the mute button has lost its 'click' although it still works.

As my unit is out of warranty I thought I'd open it up and take a look for loose connections.

There are two circuit boards which sit one above the other. Unfortunately, the board with the hard key backlights is on the bottom and hard to get to without removing very delicate, very thin, very small ribbon cables. In particular there is one that goes from the top circuit board to the top edge of the main screen which I was sure would break if I tried to remove it.

I did have a good look at all the connections I could see, using a magnifying glass, and nothing looked obviously amiss.


As my unit is essentially still working, I was not prepared to dig any further. I guess I'll have to learn to live without the back lighting on the hard keys.

For information, the battery is a SONY FUKUSHIMA SEW US503759 A8H Lithium Polymer Cell. This is stuck to the lower circuit board with some small pieces of double sided tape (should be easily removable) and a short twin cable connects the battery to a terminal on the upper circuit board.

The battery should be easily available as according to the Worcell.com website it is widely used in PDA's cellphone and GPS units.


If anyone finds a way to fix the backlights, please post the solution.

My Q50 has just developed the hard key backlight issue.

The backlight is not working at all in normal use. Occasionally, if the volume down button is pressed hard, the lights come on but go out again as soon as the button is released.

Additionally, the mute button has lost its 'click' although it still works.

As my unit is out of warranty I thought I'd open it up and take a look for loose connections.

There are two circuit boards which sit one above the other. Unfortunately, the board with the hard key backlights is on the bottom and hard to get to without removing very delicate, very thin, very small ribbon cables. In particular there is one that goes from the top circuit board to the top edge of the main screen which I was sure would break if I tried to remove it.

I did have a good look at all the connections I could see, using a magnifying glass, and nothing looked obviously amiss.


As my unit is essentially still working, I was not prepared to dig any further. I guess I'll have to learn to live without the back lighting on the hard keys.

For information, the battery is a SONY FUKUSHIMA SEW US503759 A8H Lithium Polymer Cell. This is stuck to the lower circuit board with some small pieces of double sided tape (should be easily removable) and a short twin cable connects the battery to a terminal on the upper circuit board.

The battery should be easily available as according to the Worcell.com website it is widely used in PDA's cellphone and GPS units.


If anyone finds a way to fix the backlights, please post the solution.

Very interesting information- thanks for posting about you experience in there. This is something I have been wanting to do for awhile. :) When you say that there are two stacked circuit boards, do they not seem to be removable together? I.e., they seem more attached to the casing than to each other?

Especially interesting that you found the battery so accessible. Nevo and dealers emphasize how difficult it it to replace. :confused:

The behavior you're seeing with he backlight sounds exactly like the way it has failed for others. It's so annoying because it really does sound like it's just an area that gets dirty, probably with crud coming in around the keys, or a little connector that works lose with handling. Either would be so easy to fix if you could get to them. :(

Hoping someone might be able to help me.

When I try to open my project, I get an error Invalid or Corrupt File and am not able to proceed. i have tried to download my project from the Q50 as well. I am able to retreive and save, but get the same error when try to open.

Any ideas? I've updated the software, uninstalled, reinstalled, installed on a different PC, with no results.

Hoping someone might be able to help me.

When I try to open my project, I get an error Invalid or Corrupt File and am not able to proceed. i have tried to download my project from the Q50 as well. I am able to retreive and save, but get the same error when try to open.

Any ideas? I've updated the software, uninstalled, reinstalled, installed on a different PC, with no results.

Because it happens with the new file from the Q50 as well, it sounds like something wrong with NevoStudioPro. I haven't seen this myself, so I don't want to waste time speculating. I see you have posted this issue on the Nevo thread at remotecentral. There are a number of pro installers there, so that's where you're most likely to find someone familiar with this glitch.

Good luck!

Hoping someone might be able to help me.

When I try to open my project, I get an error Invalid or Corrupt File and am not able to proceed. i have tried to download my project from the Q50 as well. I am able to retreive and save, but get the same error when try to open.

Any ideas? I've updated the software, uninstalled, reinstalled, installed on a different PC, with no results.

This happen to me once, and I restarted my computer and everything worked just fine. (so far)

Very interesting information- thanks for posting about you experience in there. This is something I have been wanting to do for awhile. :) When you say that there are two stacked circuit boards, do they not seem to be removable together? I.e., they seem more attached to the casing than to each other?

Especially interesting that you found the battery so accessible. Nevo and dealers emphasize how difficult it it to replace. :confused:

The behavior you're seeing with he backlight sounds exactly like the way it has failed for others. It's so annoying because it really does sound like it's just an area that gets dirty, probably with crud coming in around the keys, or a little connector that works lose with handling. Either would be so easy to fix if you could get to them. :(


The two circuit boards are separately attached to the casing. The top one is fairly easy to remove (apart from the delicate ribbon cables I mentioned) being attached to the casing with four screws.

The lower one is a larger board and consequently has more screws holding it in place. These screws are quite a bit smaller than those used on the top board and I couldn't get them to move because I couldn't get enough grip on my screwdriver.

To clarify the battery situation; the terminals on the battery are covered with tape which I didn't disturb so I don't know exactly how the cables are attached. However, a battery has two terminals and there is a cable taking power from the battery to the circuit board, my thinking is that, even if some soldering is required, how hard can it be?

I think Nevo simply don't want owners to change the battery themselves as they lose a revenue stream if they do.

I really like my Q50 but it is flawed and I can't remember coming across a company that is less helpful to those who have purchased their products.

BTW for those attempting to open their Q50, all four rubber feet/stoppers on the rear of the casing have to be removed to get to the four screws that lie beneath them. The top and bottom casing are a snap together fit so you have to get a small screwdriver blade (or similar) in between the two halves and begin to gently prise them apart. As you work around the casing, you will see where the two halves clip together. One by one you prise open the clips and soon you will be able to pop the whole thing open.

Has anyone used the Nevo with the old school CRT projectors? I have an Electrohome Marquee which uses a higher frequency than most remotes and I want to make sure it even has the codes to work with my projector.

Has anyone used the Nevo with the old school CRT projectors? I have an Electrohome Marquee which uses a higher frequency than most remotes and I want to make sure it even has the codes to work with my projector.

i see a few device codes listed for Electrohome projectors in the Nevostudio Pro software.

http://i50.photobucket.com/albums/f317/jkrug007/Nevo/ElectrohomeMarqueeprojectorcodes.jpg

The ultra's are the newer versions, but that should work for my 8500. Thanks for the help!

I'm hoping someone here can help me out. I need the device code for a Yamaha RX-V2800 for my Q50. I did a search by model in NevoStudio Pro but the latest model it has is the RX-V2700. Has someone programmed for the 2800? Help please.

Eric

I'm hoping someone here can help me out. I need the device code for a Yamaha RX-V2800 for my Q50. I did a search by model in NevoStudio Pro but the latest model it has is the RX-V2700. Has someone programmed for the 2800? Help please.

Eric
It's very likely that those models use the same set of remote codes. Did you test the 2700 codes?

It's very likely that those models use the same set of remote codes. Did you test the 2700 codes?

I haven't tested the 2700 codes, but I'll get around to that. I checked for the 3900 codes as well. I'm assuming that perhaps the code database is using generic model numbers perhaps? For example...Yammie 3000 series would include, both 3800 and 3900?

I haven't tested the 2700 codes, but I'll get around to that. I checked for the 3900 codes as well. I'm assuming that perhaps the code database is using generic model numbers perhaps? For example...Yammie 3000 series would include, both 3800 and 3900?

That could well be. I took a quick look on Yamaha's site and they don't even list all their models in the code download section (which is a rude thing to do to owners...:rolleyes:). In my experience, manufacturers do tend to keep using the same code sets within a given product line, for example the Yamaha RXV receivers. Obviously, there may be minor feature differences that aren't covered between them, but you can always learn any missing commands into your Nevo.

According to the extended code list (from remotecentral), the RX-V3800 is an upgrade from the RX-V2700. I'm just a bit perplexed as to why the Nevo code database wouldn't have the listing for the new models that have been out for a couple of years now. How often is the database updated?

Eric

I have picked up a Q50 and am programming it myself. I have put a picture of my family on the home page and created a "box" for each person's face (don't know what it's called, just copied/pasted from a sample to my home page) that takes the user to that person's favorites on satellite. I have two questions:

1) Can I resize the "boxes" around the faces? Currently, the boxes are bigger than the face and if someone touches too far away from the face, they could select the wrong set of favorites.

2) When I go to the favorites page, I have copied/pasted the buttons from the sample to my remote, but I want to change the logo to match the channel I've selected. In some cases, the sample logo is what I want displayed on my remote (like the Disney Channel). In other cases though, I'm going to a different channel. I went to the DirecTV website and saved the logo for the other channels, but they're not as nice as the ones that came with the sample. The sample logos have a 3D effect around the edges, that aren't on the logos from the DirecTV website. So, does anyone know where I can get more of those high quality logos that came with the samples?

TIA,
RB

I have picked up a Q50 and am programming it myself. I have put a picture of my family on the home page and created a "box" for each person's face (don't know what it's called, just copied/pasted from a sample to my home page) that takes the user to that person's favorites on satellite. I have two questions:

1) Can I resize the "boxes" around the faces? Currently, the boxes are bigger than the face and if someone touches too far away from the face, they could select the wrong set of favorites.

2) When I go to the favorites page, I have copied/pasted the buttons from the sample to my remote, but I want to change the logo to match the channel I've selected. In some cases, the sample logo is what I want displayed on my remote (like the Disney Channel). In other cases though, I'm going to a different channel. I went to the DirecTV website and saved the logo for the other channels, but they're not as nice as the ones that came with the sample. The sample logos have a 3D effect around the edges, that aren't on the logos from the DirecTV website. So, does anyone know where I can get more of those high quality logos that came with the samples?

TIA,
RB
Very clever idea! :D Especially if you have kids, I can see where that would be a great shortcut for them.

(1) If I understand your description correctly, you're essentially putting transparent buttons over the family photo? Any button, including the transparent ones, can be edited in a photo editor. Simply open it as a photo file and resize it. So for example, you could change a button size from 60x60 pixels to 50x55, or whatever you need.

(2) There are quite a few sources for TV logos, some better than others. I think the ones you can get for free from GUIfx (http://blog.guifx.com/category/downloads/network-logos/) are really nice....take a look and see if they're what you want. Alternately, there are user-posted logos available on remotecentral.com. (http://www.remotecentral.com/cgi-bin/files/rcfiles.cgi?area=nevosl)These can really vary in quality, though.

+1 on the Guifx

Thanks for the response. I went to guifx and downloaded a package of logos, and you're right, the quality does vary. What I'm struggling with is creating a button with a logo inside the button. The Q50 came with some, but not all the logos I want.

But you bring up a question in my mind - maybe I'm going about this the wrong way. I've been assuming I do all this inside Nevo's software, but should I be creating these buttons with the logos inside something like Photoshop and then bringing them into Nevo's software?

Guifx have free tools to take a logo andbuild a button around it. You might want to check that out before doing a bunch of Photoshopping...

Thanks for the response. I went to guifx and downloaded a package of logos, and you're right, the quality does vary. What I'm struggling with is creating a button with a logo inside the button. The Q50 came with some, but not all the logos I want.

But you bring up a question in my mind - maybe I'm going about this the wrong way. I've been assuming I do all this inside Nevo's software, but should I be creating these buttons with the logos inside something like Photoshop and then bringing them into Nevo's software?
As TWilly suggested, there is a button-maker tool available on the GUIfx website. But I find that tool to be rather limited. What I do is make custom-sized buttons and edit images (for logos, etc.) in Photoshop. It's not hard if you're already familiar with the program. Then I can put them together however I want. When it comes to using images for buttons, I find transparent buttons to be the easiest way to go, so I have a whole assortment of sizes I've made for whenever I need them, and then I can just drop any image I like onto the buttons.

Progprog, that is a much better idea! Thanks for sharing. I remember that there's a website just for channel logos ( both tv and radio ) but I cannot remember the site

Progprog, that is a much better idea! Thanks for sharing. I remember that there's a website just for channel logos ( both tv and radio ) but I cannot remember the site
Hey, no problem....works really well. :) When I first searched for logos, I found lots of sites that had them. I don't remember any particular one that seemed especially thorough or good. Brands-of-the-World (http://www.brandsoftheworld.com/categories/television/) has a lot of hard to find ones, but if I remember right, you must download each one individually. :rolleyes:

Is there a reason i can't access the device database with the StudioPro software? I have registered and activated my account and then even used the installers login with no luck. I do not have the remote connected to the PC or have not restarted the PC after the software install. I can check for StudioPro updates, but it will not let me search my model number?

I tried installing the software on a different PC and only used the installers login to register with no luck? He is out for the next few weeks any idea why this isn't working for me?

I tried installing the software on a different PC and only used the installers login to register with no luck? He is out for the next few weeks any idea why this isn't working for me?

Just tested my own installation and it is working just fine. Are you using the latest version of NevoStudio Pro? The latest version is 2.0.0.974. Maybe try re-registering with a different email address? Also, if your registered, you should be able to go to MyNevo.com and login. Try that.

Eric

I've had that issue before, and an uninstall followed by a fresh install fixed it.

I have the latest version of StudioPro and tried to uninstall and reinstall with no luck. I also setup a new registration with a different email account with no luck. After I register it tells me all of the extra features will work, but they don't still grayed out. I even tried to delete some of the registry files on my PC after the uninstall with no luck. I'm only running XP SP3. Is there a firewall or anti virus program causing problems, just AVG and windows fire wall?

I would disable all firewall and AV programs and test again. Something is blocking the software from accessing the Nevo server.

Just tested my own installation and it is working just fine. Are you using the latest version of NevoStudio Pro? The latest version is 2.0.0.974. Maybe try re-registering with a different email address? Also, if your registered, you should be able to go to MyNevo.com and login. Try that.

Eric

Just looked same version 2.0.0.974. and I have no problem logging into the Mynevo.com?? I just killed AVG and the firewall, but also ok'd the StudioPro program within the firewall to.

I also updated the program last night in the Start/Programs tab and noticed the "Update StudioPro" icon. This would only work with the program closed. It went through and updated 7174 things then another 109. I thought great here are all of the device codes. I would open the program back up with no luck. I would login again say that it was all registered and then still have the grayed out lines. I even did this while in Safe mode with networking so i assume just about every application wad not running. I'm lost guessing now? The only odd thing i can think of is that the software was downloaded from the Nevo web site and not installed from the CD. Would this really change anything?

I just wanted to show what pops up after i register to. Does the online register under the Help tab change after you do this? My program doesn't

I also updated the program last night in the Start/Programs tab and noticed the "Update StudioPro" icon. This would only work with the program closed. It went through and updated 7174 things then another 109. I thought great here are all of the device codes. I would open the program back up with no luck. I would login again say that it was all registered and then still have the grayed out lines. I even did this while in Safe mode with networking so i assume just about every application wad not running. I'm lost guessing now? The only odd thing i can think of is that the software was downloaded from the Nevo web site and not installed from the CD. Would this really change anything?

No, I don't install from the CD either.

I just wanted to show what pops up after i register to. Does the online register under the Help tab change after you do this? My program doesn't
That's the normal dialog box, but I don't recall if the Help menu changes. Just to be clear on what's happening here, the program seems to work just fine except that you cannot access the Nevo database? And how long has this been going on?

No, I don't install from the CD either.


That's the normal dialog box, but I don't recall if the Help menu changes. Just to be clear on what's happening here, the program seems to work just fine except that you cannot access the Nevo database? And how long has this been going on?

Correct. I have had this problem from day one which was only a week ago. Same issue on two different PC's (work & home).

I have a home theater PC which my NevoQ50 is programmed for. Works pretty well all in all, but I do have one question:

I created two logins, an admin, and a family (family cannot install software) - there is no password for the "family" account. Can I send login information via the Q50? I want to create a macro that boots up and logs in (my PC starts media center automatically on bootup) so that my family can use it to watch ripped movies with one push of the button.

TIA,
RB

I have a home theater PC which my NevoQ50 is programmed for. Works pretty well all in all, but I do have one question:

I created two logins, an admin, and a family (family cannot install software) - there is no password for the "family" account. Can I send login information via the Q50? I want to create a macro that boots up and logs in (my PC starts media center automatically on bootup) so that my family can use it to watch ripped movies with one push of the button.

TIA,
RB

Unless this is something that you can already send via discrete IR or serial commands (if you use serial), I don't think that's possible. If there are such commands, you would make the macro just like you do any other macro.

I actually found a different way - I set my PC up to automatically log in using the "family" login on bootup, so I've accomplished what I wanted but not using the remote. I used the NETPLWIZ command on the PC.

Any ideas on the software problem? I assume when i registered as an installer that should work, or did i ned to be a dealer? Is there anything you need to do different on the install? This doesn't seem like it should be a problem.

Any ideas on the software problem? I assume when i registered as an installer that should work, or did i ned to be a dealer? Is there anything you need to do different on the install? This doesn't seem like it should be a problem.

You should be able to access it when registered as an installer or dealer. Unfortunately, I think you may be at a point where you'll need to contact the dealer you purchased from to troubleshoot the issue...though I suspect you didn't buy from a dealer because you're asking here. If that's case, there may not be much for us to help you with.

Have you tried installing on a different computer?

eric

The installer i bought from is gone for a few more days and then i hope he can help. I have installed on 3 different PC's all with the same problem?? Odd.

The installer i bought from is gone for a few more days and then i hope he can help. I have installed on 3 different PC's all with the same problem?? Odd.
Can you explain the problem in a little more detail. Specifically:



You can definitely log onto nevo.com and browse through the various support pages? No problem there?




You can use NSP normally (design pages, save configs, etc.)?




The only thing you cannot do is access Nevo's online database? Can you describe the steps you go through to try?

Can you explain the problem in a little more detail. Specifically:



You can definitely log onto nevo.com and browse through the various support pages? No problem there?


Correct


You can use NSP normally (design pages, save configs, etc.)?


Yes, for the little bit i have used it so far


The only thing you cannot do is access Nevo's online database? Can you describe the steps you go through to try?


I hope that I'm just not doing something correct, but i basically setup a test account for the Q50, leave most of the setting as the default and then try to either add a device by clicking on the icon in the hardware tab and then i get the attached image with the top choice grayed out. I can go back and register again and it says I'm fine with that. Since i have done this on 3 different PC's with the same problem I must be overlooking something. I do not have the remote on hand is this causing a problem? I should be here tomorrow.

I get this message so I assume everything is fine and i can go on the mynevo web site, which is where i D/L the program.

I hope that I'm just not doing something correct, but i basically setup a test account for the Q50, leave most of the setting as the default and then try to either add a device by clicking on the icon in the hardware tab and then i get the attached image with the top choice grayed out. I can go back and register again and it says I'm fine with that. Since i have done this on 3 different PC's with the same problem I must be overlooking something. I do not have the remote on hand is this causing a problem? I should be here tomorrow.

Ah-HAH!!! You don't have a problem!!:D The top choice, Nevo Personal Library, is not the online database. It is your own collection of saved device configurations. It's grayed out because you haven't saved any yet.

It's the last option, "Use model-based setup," that you use to access the database. ;):)

Here is a shot of mynevo website, and i can d/l all of the items there.

Ah-HAH!!! You don't have a problem!!:D The top choice, Nevo Personal Library, is not the online database. It is your own collection of saved device configurations. It's grayed out because you haven't saved any yet.

It's the last option, "Use model-based setup," that you use to access the database. ;):)

Open mouth, insert foot!!!

Don't worry I might be back with a few more questions.

Open mouth, insert foot!!!

Don't worry I might be back with a few more questions.

Hey, no problem....we all do it sometimes. :) I'm just glad you didn't have some weird access issue that couldn't be resolved.

We're open 24/7....all questions welcome! :D

Hehe...glad the problem is solved. :)

I finally picked up a Q50 and a Nevo connect to play around since I mainly use Z-wave devices in my house. Now that I have played with it for a day, I'm at a loss on how to program it for a multizone, multiroom enviornment without using if then statements based on variables.

Using a remote like a URC MX980, I can set a variable for a room and another for a device allowing me to setup a if else statement on a single button to control whatever room or device is selected. Is anyone using one of these remotes as a whole house controller? How do you do it without either a ton of duplication and jumps or without using variables and if statements?

Hey everyone:

Just wanted to let folks know that the broken backlight problem is definitely fixable. Mine stopped working about a year ago, and has been bugging me ever since. My battery was finally going, so while I had the unit open, I decided to look into the problem, and it is indeed a “loose connection” issue.

Between the underside of the buttons and the circuit board that senses the button presses is sandwiched a blue LED sheet on which the contacts are held together by pressure only. By building up the thickness of this panel, I was able to keep the contacts touching the leads on the motherboard, solving the problem.

Here’s what I did:

After undoing the four screws on the case (you’ll have to pull the case bottom outward to clear the toggle switch and on/off switch), pry the case open and disconnect the lead to the charger:

http://img182.imageshack.us/img182/4028/casecrack.jpg

You have to do the next step in the right order, or you risk damaging the ribbon connectors- first pull the battery off (its only stuck on with double sided tape), and disconnect its lead. Next undo the black antenna lead- it just pulls off. Then undo the tape connector just next to the battery (slide the brown lock bar off, and pull it out). Then undo the four screws (circled) holding the top circuit board on and then gently pry back the metal clasp holding the screen in place (in the top-right of the picture).

http://img2.imageshack.us/img2/7711/firstdisconnect.jpg

Now Gently roll the first board and the screen to the side. The screen is only attached to the board by three ribbon connectors, so it helps to put your fingers on the screen and push from the bottom:

http://img2.imageshack.us/img2/5332/secondboardexposed.jpg

Now, we undo the undo the 8 screws holding the second board in place

http://img2.imageshack.us/img2/912/secondboardscrews.jpg

Now lift the board off. This reveals the culprit, a white LED sheet that glows blue when power is on:

http://img2.imageshack.us/img2/1470/ledexposed.jpg

Take the sheet off. On the underside of the board are two metal connectors that need to stay in contact with the LED sheet. Here is the LED sheet showing the contact points that must touch the circuit board:

http://img41.imageshack.us/img41/9560/contactsexposed.jpg

I cleaned these contacts with some alcohol, but that wasn’t enough to get it working. So I decided the best approach would be to build up the thickness of the LED sheet to maintain pressure on the contacts. I applied small squares of tape to the white side of the LED sheet, directly over the contact points that are on the other side so that there will be increased pressure on the contacts when the remote is reassembled and the screws tightened. I needed about 5 layers of tape:

http://img2.imageshack.us/img2/4513/tapeapplied.jpg

I reconnected the ribbon tape and the battery lead with the remote still apart to test the fix. Light Finger pressure confirms we are now working:

http://img2.imageshack.us/img2/5480/fingertest.jpg

That’s it. I would suggest testing again after reassembling the lower circuit board “sandwich” as I had to reopen and add another layer of tape to get the fix working with only “case pressure” applied.
Now I’m enjoying something I haven’t seen in over a year:

http://img2.imageshack.us/img2/671/finishedk.jpg



Hope this helps others stuck in the no mans land between UEI and an out of business dealer.

Wow, Spacer!! Thanks for going to the trouble to share al that information and the very helpful photos. I'm sure many users will find it invaluable.

It's become pretty clear to me that backlight failure is a real Achilles Heel with these remotes...it seems that most of them fail at some point. :( As I suspected, it looks like just regular handling works something loose....definitely a design flaw.

Suggestion: You've already gone to a lot of trouble, so I don't meant to sound ungrateful...just offering a suggestion. Since you have already have a photo editor (you circled parts), it would be really helpful if you could also number those highlighted parts and reference them in your text. I think we all get, as you emphasize, that's it's important to do this correctly. Making sure that users know exactly which connectors, etc. you refer to at any point could make it more fool-proof. Just a thought.

Excellent post on the backlight...when mine eventually fails I'll make sure I look up this post again :)

My battery was finally going, so while I had the unit open, I decided to look into the problem, and it is indeed a “loose connection” issue. Awesome post! Everyone with a Q50 should save a copy of it and the pics.

Did you also replace the battery? If so, can you describe the replacement (exact OEM or clone? source?), plug-in or soldered, etc.?

--Dan

Did you also replace the battery? If so, can you describe the replacement (exact OEM or clone? source?), plug-in or soldered, etc.?

--Dan

Any replacement battery you pick up (they are available on ebay or worcell.com, for example) will not have the protection circuit attached, so you will need to desolder the protection circuit (a tiny board attached to the battery) and resolder it. Once done, the battery just plugs into the motherboard, as shown in the pics.


The model number for the battery is further up in the thread, but it is a Sony FUKUSHIMA which is freely available on the internet:

http://worcell.com/product_info.php?products_id=74356

So the battery swap is not crazy hard, but it isn't plug and play, either.

Is there a way to modify the unit to make battery replacement plug-and-play? I mean, you already have it open, you're soldering, you're cleaning contacts--maybe that's a good time to also make the battery holder a clip-in instead of solder-in?

Hey everyone:

Just wanted to let folks know that the broken backlight problem is definitely fixable.

Hope this helps others stuck in the no mans land between UEI and an out of business dealer.

Thanks Spacer,

My backlight just died on my replacement Q50, out of business dealer, pulled it apart, repaired it, and now have a functioning backlight again.

All Good.

:)

How cheap can these be had now? I don't want to spend much more than $300usd...

LT I intend to build a sophisticated HA/C system by tying together some oss projects and choice picked hardware....
But in the interim I just want a relatively cheap yet sophisticated learning remote only for gear in my home theatre room.

I know this remote is prolly leaps and bounds ahead from a programability perspective....
But how does it's ergonomics, build quality, screen quality etc. compare to say the H900 or Harmony One?

How cheap can these be had now? I don't want to spend much more than $300usd...

LT I intend to build a sophisticated HA/C system by tying together some oss projects and choice picked hardware....
But in the interim I just want a relatively cheap yet sophisticated learning remote only for gear in my home theatre room.

I know this remote is prolly leaps and bounds ahead from a programability perspective....
But how does it's ergonomics, build quality, screen quality etc. compare to say the H900 or Harmony One?

You could probably find a bare Q50 for around that price if you looked hard.....or maybe a used one. For most people, though, it's not really a product where you'd want to go with some shady source just to get rock bottom pricing. You get absolutely no support, and some people have ended up with expensive bricks after going that route. The few new ones that show up on eBay are typically around $400 for the remote alone, or $500-550 for the Q50/NC-50 package.

Okay, that said, the people on this thread obviously prefer the Q50 over Harmony remotes. ;) Ergonomics is critical with remotes, but it's a highly personal thing to evaluate. Some people really like two-handed, console-style remotes, some like one-handed. Some people love touchscreen control, others lean toward discrete hard buttons. For me personally, the Q50 offered the perfect balance. I wanted a one-handed remote with hard-button transport controls that could finally fulfill my desire to control everything with one remote. The Q50 was the only unit I found that fit the bill, and we've been happily using two of them for 1-1/2 yrs now. I can't say I recommend the company, but I love the remote.

I don't know what most of this means: "LT I intend to build a sophisticated HA/C system by tying together some oss projects....," but it sounds like it's not relevant to your current buying decision. If your primary need is a "cheap yet sophisticated learning remote," that reads more like a Harmony to me.

Thanks, at this stage I only want something relatively cheap/simple compared to the top-end UR's from: URC, Nevo, Pronto etc.
$300usd is about my limit...

The H900 sounds like a tiny evolutionary improvement over the One and according to some the screen is slightly worse & the RF is very flakey.
I don't absolutely need RF and as the One still does sequences (macros) unlike the 900, the choice between the two become easy imo...

And then there's remotes from the likes of URC which are even better from a programmability perspective for reasonable prices.
But it depends on whether I'm really going to leverage that programmability or if it will never get used...

Thanks, at this stage I only want something relatively cheap/simple compared to the top-end UR's from: URC, Nevo, Pronto etc.
$300usd is about my limit...
The Q50 and S70 are Nevo's top-end remotes, which they now call their Professional Series, and the great flexibility of their programming, which includes RF options (z-wave, actually) is really what these kinds of remotes are all about.

If you'd never use the z-wave functionality and don't need the programming options of a top-end remote, Nevo's new Custom Series (http://www.mynevo.com/html.php?page_id=3) might offer something more to your liking. These are really just Harmony-type remotes with a Nevo label and wizard-based programming that works much more like the Harmony model. They are less-expensive, certainly, so maybe that's something that would suit your needs and budget a little better.

Thanks for the thoughts, as I recall the C3 was heavily canned
http://www.avsforum.com/avs-vb/showthread.php?p=17101167&posted=1

I would be prepared to spend up to $475 but that's about it...

Features that are more useful for HA applications are irrelevant for my needs.
But highly flexible/yet intuitive programmability is appealing...

Anyway I've started a brand new thread as my posts in this thread are inappropriate.
http://www.avsforum.com/avs-vb/showthread.php?p=17541971#post17541971

Thanks again.

Thanks, I would be prepared to spend up to $475 but that's it...

Features that are more useful for HA applications are irrelevant for my needs.
But highly flexible/yet intuitive programmability is appealing...
Home automation is a relatively new part of the Q50 feature set, and is certainly not its focus. I think it aims to be a very robust, flexible programmable remote for home theaters of all sizes and sophistication. It works well for a basic IR set-up, but just as well for a more complex system with lots of components that use a variety of control methods.

My advice is the same for you as it is for anyone shopping for a remote:
It's far more productive to ask what your needs and preferences are, and then find the remote that is the best fit for you based on your answers. I think it's an almost useless exercise to start with a search for the "best" remote. It's a piece of custom equipment, it's the piece of HT gear we interact with the most.....we have to like using it, no matter how much it costs or how good it's supposed to be, or it will have been a poor choice.

IMO, it's almost nonsensical to be deciding between, for example, these three remotes...they are very different and suit very different preferences and needs.

http://www.audiophileliquidator.net/images/Universal_Remote_Control/MX_880.gifhttp://cdn3.ioffer.com/img/item/100/218/717/o_Hlc7ERykEk1nWfR.jpghttp://www.blogcdn.com/www.engadget.com/media/2009/02/harmony-1100-20090206-534.jpg

So again, decide on the touchscreen/hardbutton balance you like. Decide on the form factor that you find most comfortable. Figure out what features you require for your particular gear, and decide what convenience features you really want. I can pretty much guarantee that if you go through that exercise, your list of options will become very short. :)

Anyway I've started a brand new thread as my posts in this thread are inappropriate.
http://www.avsforum.com/avs-vb/showthread.php?p=17541971#post17541971


As I just indicated in my previous post, I honestly think that approach..."tell me what remote is best for $400-475" is, frankly, ass-backwards. Think about it, does it really matter for your application, why I prefer a Nevo Q50 over a Nevo S70? Or why someone else is a rabid fan of the Pronto TSU9600 (many people are)? Or why my neighbor rejected my offer to set up a Nevo in favor of a basic Harmony? (Because the Harmony looks the most like the remotes he's used to...)

If you narrow down what you want, the choices narrow themselves. There's really no need to try and stir up debate amongst other people who have already chosen their remotes, as the most useful information for you won't come from them.

Thanks for the thoughts, as I recall the C3 was heavily canned
Indeed, they haven't been out very long at all, but installers are NOT impressed with them. I wouldn't want one, and I think they were a terrible business move for Nevo. But you originally specified a lower budget limit and little interest in the more advanced features of the Nevo Pro remotes. Personally, I think a Harmony is a much better way to go than these Custom Series Nevos, if this is the type of remote you want. Harmony is cheaper, much more readily available, and offers infinitely better support.

I understand the points you're making & don't worry they're already factored into my deicsion making process....
But I still see value in hearing from those whom have had exposure to more than one make/model; and hence have some basis for comparison.

Thanks again

I too have a Q50 that worked for a while (22 months) but has suddenly become a brick. After turning it on, the screen with the logo comes on, an hourglass turns over and over for about 15-20 minutes, and then it reports that it is missing a key "Mozart" file. This is true whether the power switch is in the top position, or the middle position.

So I tried to reflash the firmware. Surprisingly, Nevo Studio Pro recognizes the Q50 when it is in the state above, but when I enter the firmware upgrade process, turn off the Q50, and turn it back on with the jogwheel depressed, it won't recognize it anymore. The Q50's screen does indeed read "USB DOWNLOAD," but the Studio Pro no longer recognizes it. After many minutes, the system times out, saying the update process failed because no remote was detected.

I believe these Q50s have one of those tiny, micro hard drives as their memory; if you hold your Q50 up to your ear, you can often hear the little hard drive spinning. And I think this is the fatal design flaw of these remotes; that's a moving-parts component that is destined to fail sooner or later. Flash memory would work longer, I believe. In any event, I have no warranty, and I was wondering if anyone knows of a repair shop to which I could send in the unit and pay for reprogramming/repair.

Thanks!

Waaaaaa! Our Q50 turned into a brick last night. I pressed a button, the IR receiver on the wall went nuts and I could see on the TV that it was as if a button was being pressed 10 times a second repeatedly, and then the remote went completely dark. The blue charging light in the end still goes on when it's in the cradle, but pushing the hard buttons on the remote has no effect--no IR output. And there's no backlight.

I should be able to send it in for repair (even under warranty), but before doing that I'm wondering if anyone recognizes these symptoms? Could it just need to have the programming re-downloaded to it, or do I have a brick?

I too have a Q50 that worked for a while (22 months) but has suddenly become a brick. After turning it on, the screen with the logo comes on, an hourglass turns over and over for about 15-20 minutes, and then it reports that it is missing a key "Mozart" file. This is true whether the power switch is in the top position, or the middle position.

So I tried to reflash the firmware. Surprisingly, Nevo Studio Pro recognizes the Q50 when it is in the state above, but when I enter the firmware upgrade process, turn off the Q50, and turn it back on with the jogwheel depressed, it won't recognize it anymore. The Q50's screen does indeed read "USB DOWNLOAD," but the Studio Pro no longer recognizes it. After many minutes, the system times out, saying the update process failed because no remote was detected.

I believe these Q50s have one of those tiny, micro hard drives as their memory; if you hold your Q50 up to your ear, you can often hear the little hard drive spinning. And I think this is the fatal design flaw of these remotes; that's a moving-parts component that is destined to fail sooner or later. Flash memory would work longer, I believe. In any event, I have no warranty, and I was wondering if anyone knows of a repair shop to which I could send in the unit and pay for reprogramming/repair.

Thanks!
That really blows that it crapped out on you like that. :mad: But just to clarify, there's no hard drive in there.....it does indeed have flash memory. That slight hissing sound is electronic, not mechanical.

Only Nevo could repair it, and for the most part, they don't actually repair these things, since it's not cost effective. They replace them, while charging as if it were a repair. You would need to find a dealer/installer willing to handle the process for you, as Nevo doesn't deal with end-users.

Waaaaaa! Our Q50 turned into a brick last night. I pressed a button, the IR receiver on the wall went nuts and I could see on the TV that it was as if a button was being pressed 10 times a second repeatedly, and then the remote went completely dark. The blue charging light in the end still goes on when it's in the cradle, but pushing the hard buttons on the remote has no effect--no IR output. And there's no backlight.

I should be able to send it in for repair (even under warranty), but before doing that I'm wondering if anyone recognizes these symptoms? Could it just need to have the programming re-downloaded to it, or do I have a brick?
It's certainly worth trying to re-flash the firmware and re-download the configuration. What you describe sounds mechanical, though, as in a button internally stuck in the pressed position. If you have warranty coverage (and basic reset, reflash, reinstall measures don't help), I'd definitely take advantage of that and get it repaired/replaced.

Hi all - hoping someone can help me. I've had the Q50 for about a year now and there's a niggiling problem that is slowly driving me insane.

I can't tell you whether the thing has always had the problem either, i don't think it has but i could be wrong...

Anyway, i've got my home screen setup to do several single button commands that do about 4 IR commands turning things on and getting TV etc going but whenever i do this (no matter what i'm doing, TV, DVD, Wii etc - as long as it's on that home screen and has a series of commands) once the remote is finished with the commands and everything is up and running the remote becomes virtually dead for anywhere from 10 seconds to 150+ seconds, as in it won't let me change channels, change volume, nothing...it's as if it's still processing commands or something is not letting the IR signals through for that small period of time. If i sit there continually pressing volume (for example) when it does become active it's buggy as in it'll work but i need to continue with my press-press-pressing it but then after a few seconds it works perfectly with no issue.

I should also say, the remote its self is fine during that 'dead' time, i can go through the screens but it just appears not to be able to send commands, despite the little red IR signals at the top of the screen whenever i push a button.

I have my doubts anyone will know what i'm talking about as i haven't found anyone talking about anything similiar at all but if you do i'd really appreciate a hand, i think i'll need to get someone out to look at it.

One thing i haven't tried is disconnecting the Nevo Connect (nc-50) as that may be playing up or something...

thanks for reading!

jandk, in your macros, do you perhaps have a Jump to your final page, followed by a Wait? Typically, you would want to have the Waits BEFORE the last Jump... Just a suggestion,

Twilly: In my experience, you can't do anything during WAIT times. He says he can still change pages, etc. It just won't send commands. Very odd.

jandk: My first suggestion would be to reset the remote and reload your configuration. Double-check your macros so you know exactly what bebavior to expect with each start up. As Twilly suggests, make sure all the waits are appropriate in duration and placement. Finally, I'd recommend against all the button-pushing when it's not responding. (I know from experience that when one gets frustrated with something like this, clicking gets more "aggressive" and this can end up causing more trouble than you started with.)

progprog, yes, I thought about that a few hours after I posted and was on my way to a customer call. Sorry about the misinformation...

The remote has been sold. Thank you for showing interest in it.

I have a Nevo Q50 and Nevo Connect base station that has been sitting on my desk for the last 6 months. I wrote a couple of test programs for it and used it for about a week. If anyone is interested in buying the combo, send me a private message. You will be happy with the price.

I've got a couple questions about this remote.

Do you have to use the stylus for the touchscreen or can you just use your finger?

How robust is the remote? My second Harmony 890 is screwing up (in warranty) after being dropped too many times on a wood floor. The first one had problems with the volume+ button and now my current one has an issue with the Pause button.

I'd like to "upgrade" out of the Harmony level of remotes and the 900 isn't an option. I haven't called to replace the second 890, but I plan to get it replaced and then sell it. I have five Z-wave light switches and want to maintain RF control to my devices. Programming isn't a concern, but having access to the software is.

I've got a couple questions about this remote.

Do you have to use the stylus for the touchscreen or can you just use your finger?

I've had one set up for well over a year and have used the stylus 1 to fix the clock. I never use it.

How robust is the remote? My second Harmony 890 is screwing up (in warranty) after being dropped too many times on a wood floor. The first one had problems with the volume+ button and now my current one has an issue with the Pause button.

The UEI remotes are definitely more durable than the Harmony but I think you'll also find that you're a lot more careful with it. At least I am. The H890 still feels like a Tivo remote and it's just too easy to toss onto the couch from 10' away. The large touchscreen at the top of the Nevo's remind you to handle them more nicely. Although, I have dropped them several times and they still work perfectly.

I'd like to "upgrade" out of the Harmony level of remotes and the 900 isn't an option. I haven't called to replace the second 890, but I plan to get it replaced and then sell it. I have five Z-wave light switches and want to maintain RF control to my devices. Programming isn't a concern, but having access to the software is.

If you're using Z-wave right now the UEI Nevo is the top of the food chain. The Monster AVL300 is also an option but that's really just their version of the H890 remote. Although Monster has done a lot to improve the Zwave integration.

Thanks Spacer!!
My Nevo key lights had stopped working some time ago. I searched the forum for info and ran across your post. Did the fix this morning and everything is working again.
Biggest problems I had was getting the battery off and popping open the case.
One note of caution: I put on too much tape at first which didn't allow the keys to work. I ended up with just two layers of electricians tape, which is working for now.
Bill

I've got a couple questions about this remote.

Do you have to use the stylus for the touchscreen or can you just use your finger?

How robust is the remote? My second Harmony 890 is screwing up (in warranty) after being dropped too many times on a wood floor. The first one had problems with the volume+ button and now my current one has an issue with the Pause button.

I'd like to "upgrade" out of the Harmony level of remotes and the 900 isn't an option. I haven't called to replace the second 890, but I plan to get it replaced and then sell it. I have five Z-wave light switches and want to maintain RF control to my devices. Programming isn't a concern, but having access to the software is.
I second everything Jim said. It sounds like the Nevo would be a perfect fit for you, with the caveat that no remote will be happy after too many drops on a wood floor. I do agree with Jim that we tend to be intuitively more careful with a "quality-feel" remote, but if you have family members (kids) who really abuse them, you might want to stay with something less expensive until they get older.

Hi everyone,

Nevo has announced the new version of NevoStudio Pro 3.0. It should be out very soon. Here is the link to the press release. Some very exciting stuff that'll make the remote that much more capable:

http://www.mynevo.com/press.php?page_id=466

Eric

Yup! Been there, done that! :D I'm really looking forward to this update...

It's very nice, especially:

- Locate device commands and errors easily with the new “find in job” search feature
- Enhanced SuperFast Device Swap - swap devices with more flexibility and convenience
- Global Flags to make macros even more powerful

Hi Everyone,

Quick question for anyone that can help. I have a Nevo Q50 that froze on me and I did a hard reset. It powers back up and all the z-wave lights work, but it can't find my Connect...Actually, it pings it, verifies the firmware version, then says Downloading Ir configurations,.....but that's as far as it goes...I'm not a programmer and can't find the guy that did this for me...anyone have any ideas?


Thanks

Hi Everyone,

Quick question for anyone that can help. I have a Nevo Q50 that froze on me and I did a hard reset. It powers back up and all the z-wave lights work, but it can't find my Connect...Actually, it pings it, verifies the firmware version, then says Downloading Ir configurations,.....but that's as far as it goes...I'm not a programmer and can't find the guy that did this for me...anyone have any ideas?


Thanks
If you don't have access to the software at all, and resetting both units doesn't help, you'll need to contact another installer. It could need a firmware upgrade, but you need NevoStudio Pro to do that. (The programming isn't hard and the learning curve isn't too steep. You may want to get a copy of NSP so that you can more easily troubleshoot these issues as they arise.)

I have NSP 2.0, but I've never used it before and wouldn't know where to begin.

Thanks

I have NSP 2.0, but I've never used it before and wouldn't know where to begin.

Thanks
Did you reset both units? The reset for the NC-50 is on the bottom....it's not that little button on the back.

Just got a Q50, moving from a Pronto.

Pronto allowed referring to other buttons in a macro. For example, I had cable keypad buttons for 0 thru 9 that sent IR for each digit, 0 thru 9 respectively. I also had a single button for HBO. It was programmed to reference the cable keypad buttons 7, 1, and 1. It did not have any IR in the Macro, just the references to the buttons.

I'm looking for similar functionality in NevoStudio Pro, but can't find it. I'd prefer not to copy/paste the IR codes for each button (IR for 7, IR for 1, and IR for 1), but is the only way I've found to do this for the Nevo.

-Pie

Just got a Q50, moving from a Pronto.

Pronto allowed referring to other buttons in a macro. For example, I had cable keypad buttons for 0 thru 9 that sent IR for each digit, 0 thru 9 respectively. I also had a single button for HBO. It was programmed to reference the cable keypad buttons 7, 1, and 1. It did not have any IR in the Macro, just the references to the buttons.

I'm looking for similar functionality in NevoStudio Pro, but can't find it. I'd prefer not to copy/paste the IR codes for each button (IR for 7, IR for 1, and IR for 1), but is the only way I've found to do this for the Nevo.

-Pie
In NSP, your macro would just include all the commands you need...in this case, 7 - 1 - 1. I have all my favorite channels programmed directly like that and it works just fine. What would be the advantage of referencing buttons? Actually, now that I think of it, what would even be the difference? One way or another, those three discrete commands must be sent to select the channel, right?

In NSP, your macro would just include all the commands you need...in this case, 7 - 1 - 1. I have all my favorite channels programmed directly like that and it works just fine. What would be the advantage of referencing buttons? Actually, now that I think of it, what would even be the difference? One way or another, those three discrete commands must be sent to select the channel, right?

So you are saying I do need to plug the IR codes in for 7-1-1 each. Ugh.

Beside the hassle of copy/paste, there are a variety of circumstances where "aliasing" other buttons is an imperative feature. In this case, I have swapped cable boxes three times... and I'd love to swap again because Scientific Atlanta sucks (though I have limited experience with other brands). If I swap a box, I just need to reprogram the IR for the numeric digits (10 of them), and all my channel buttons (60 of them?) just work.

I also made extensive use of aliases for certain tasks like input selection and power buttons. Then there's the organizational element, where I set the IR for Cable, but can reference it when I have another component screen selected, such as the Home screen. Aliasing is a truly great feature, and it's a bummer to lose it. Not a deal killer -- given the cost of a new Pronto vs. what I paid for the Nevo -- but a bummer.

In general, it looks like the solution is to create a global macro, though I'm not sure if I can string multiple together. I'll know soon... :)

-Pie

So you are saying I do need to plug the IR codes in for 7-1-1 each. Ugh.

Beside the hassle of copy/paste, there are a variety of circumstances where "aliasing" other buttons is an imperative feature. In this case, I have swapped cable boxes three times... and I'd love to swap again because Scientific Atlanta sucks (though I have limited experience with other brands). If I swap a box, I just need to reprogram the IR for the numeric digits (10 of them), and all my channel buttons (60 of them?) just work.
Yes, the Q50 must send a command for each digit. (As any remote would have to.) But that doesn't mean you'll need to re-program each command whenever you swap out your cable box. NSP has a feature called Device Swap, where you replace one device with another and the commands (so long as they use the conventional names, which digits do, of course) just carry over to the new device. So in NSP, you don't even need to reprogram those 10 numeric digits, let alone the channel buttons....it all just transfers over from the old device to the new one. Very handy.

I also made extensive use of aliases for certain tasks like input selection and power buttons. Then there's the organizational element, where I set the IR for Cable, but can reference it when I have another component screen selected, such as the Home screen. Aliasing is a truly great feature, and it's a bummer to lose it. Not a deal killer -- given the cost of a new Pronto vs. what I paid for the Nevo -- but a bummer.

In general, it looks like the solution is to create a global macro, though I'm not sure if I can string multiple together. I'll know soon... :)

-PieI'm a little confused about what you mean by "aliasing" in your description. As an example, you say you have the IR commands programmed for Cable, and you can reference it from another screen. Could you elaborate?

EatingPie,

The Nevo accomplishes the same things as aliasing does, but it does so in a different fashion. In my estimation, that fashion is actually superior in the Nevo programming.

For instance, regarding aliasing: As you say, you can alias Cable functions from something different (like a Home screen). In NSP, you have the drop-down for ALL your devices on the right part of the screen, and you can get to ANY of them from ANYWHERE.

And as progprog says, the SuperFast Device Swap (I know, I know, that's a horrible name!) will swap one device to another in about 5 seconds. So I can swap from a Scientific Atlanta Explorer 8300HD to a U-Verse VIP1216 to a DirecTV HDR22 seamlessly, and things just work. The only thing that WOULDN't work in this case is the channel macros (i.e. HBO goes from 1670 to 1802 to 501). Of course, for those, in NSP, you'd have to change the actions associated with those buttons, just like you would in ProntoPro.

But going from, for instance, a TimeWarner SA Explorer 8300HD to a TimeWarner Cisco 4240HDC or something like that would be a quick "Superfast Device Swap", because they're the same numbers, but perhaps different IR being output.

Please note, though, that for SuperFast Device Swap to work well, you have to give in to the Nevo way of doing things, and that is to call commands by the "standard" names. For instance, on one remote, the OK button might be called OK. On another remote, it might be called Select, and on another, it might be called Enter. For SuperFast Device Swap to work well, they must all be called Select. That's why it's a good idea to try your hardest to use the database-supplied commands (the ones from Nevo), rather than just learning in your own commands and calling them EatingPieOK, and EP1, etc.

EatingPie,
The Nevo accomplishes the same things as aliasing does, but it does so in a different fashion. In my estimation, that fashion is actually superior in the Nevo programming.

For instance, regarding aliasing: As you say, you can alias Cable functions from something different (like a Home screen). In NSP, you have the drop-down for ALL your devices on the right part of the screen, and you can get to ANY of them from ANYWHERE.
I was able to accomplish my task using the Global Actions.

I think this comes down to personal preference, but I like the Pronto way of doing things better. You get a dialog and have to navigate to the target button you want to alias. It's a bit more cumbersome than a single list pulldown, but it allows anything to be aliased, and the buttons remain logically organized.

However, the Nevo way is fine too. You have a quick way to get to things, and you know any alias is in one place: the Global Actions section.

And as progprog says, the SuperFast Device Swap (I know, I know, that's a horrible name!) will swap one device to another in about 5 seconds. So I can swap from a Scientific Atlanta Explorer 8300HD to a U-Verse VIP1216 to a DirecTV HDR22 seamlessly, and things just work. The only thing that WOULDN't work in this case is the channel macros (i.e. HBO goes from 1670 to 1802 to 501). Of course, for those, in NSP, you'd have to change the actions associated with those buttons, just like you would in ProntoPro.

But going from, for instance, a TimeWarner SA Explorer 8300HD to a TimeWarner Cisco 4240HDC or something like that would be a quick "Superfast Device Swap", because they're the same numbers, but perhaps different IR being output.

Please note, though, that for SuperFast Device Swap to work well, you have to give in to the Nevo way of doing things, and that is to call commands by the "standard" names. For instance, on one remote, the OK button might be called OK. On another remote, it might be called Select, and on another, it might be called Enter. For SuperFast Device Swap to work well, they must all be called Select. That's why it's a good idea to try your hardest to use the database-supplied commands (the ones from Nevo), rather than just learning in your own commands and calling them EatingPieOK, and EP1, etc.
Good info on the Device Swap! I didn't understand the feature very well, though I'd heard about it.

Fortunately, the cable box was in the Nevo database, so I just downloaded it. I'm assuming I got the right names, though I did create Global Actions for each of the digits and may have to rename those (not a big deal).

One thing that I definitely like is that NevoStudioPro assigns all the buttons, including the hard buttons! Even though I only had a couple of devices in the database, this saved me a lot of time. The biggest bummer was my receiver not being included, and it has lots of buttons. But I'm not planning on swapping that any time soon since I just bought it!

I did develop a bit of a love/hate relationship with the learning -- love the way it does a whole device at once / hate that it won't easily learn a single button you missed (or is missing from a downloaded device config). I found a workaround for the latter, but it was quite cumbersome.

Okay now another question.

I need a 1x160 dividing line between a column of buttons. I made a simple PNG, put it in the buttons section of my object library, but for the life of me I can't drag/drop the danged thing onto a screen. I'm assuming a 1 pixel wide element is being rejected by the interface. Any hints in this regard?

-Pie

I was able to accomplish my task using the Global Actions.

I think this comes down to personal preference, but I like the Pronto way of doing things better. You get a dialog and have to navigate to the target button you want to alias. It's a bit more cumbersome than a single list pulldown, but it allows anything to be aliased, and the buttons remain logically organized.

However, the Nevo way is fine too. You have a quick way to get to things, and you know any alias is in one place: the Global Actions section.

I still think you are making this much more difficult than it needs to be, but if it works for you, then it works for me:)

Which receiver do you have?

1x102 is as tall as it will handle (as I found by trial and error). Suggestion to use 1x80 and align vertical. Kludge but it will work...

I was able to accomplish my task using the Global Actions.

I think this comes down to personal preference, but I like the Pronto way of doing things better. You get a dialog and have to navigate to the target button you want to alias. It's a bit more cumbersome than a single list pulldown, but it allows anything to be aliased, and the buttons remain logically organized.

However, the Nevo way is fine too. You have a quick way to get to things, and you know any alias is in one place: the Global Actions section.
I still don't see what you mean by aliasing. If it's just a matter of assigning any exisitng command/macro/button function to any button anywhere, there are a number of easy ways to do that, and creating global macros would be the least efficient in most cases.

Good info on the Device Swap! I didn't understand the feature very well, though I'd heard about it.

Fortunately, the cable box was in the Nevo database, so I just downloaded it. I'm assuming I got the right names, though I did create Global Actions for each of the digits and may have to rename those (not a big deal).

One thing that I definitely like is that NevoStudioPro assigns all the buttons, including the hard buttons! Even though I only had a couple of devices in the database, this saved me a lot of time. The biggest bummer was my receiver not being included, and it has lots of buttons. But I'm not planning on swapping that any time soon since I just bought it!Again, I'm just not getting why you would want global actions for the digits. :confused: Keep in mind that you're not restricted to the downloaded commands. For many devices, there is also a set of "advanced commands" that are available, and you can create new commands anytime you want. So you don't need to "use up" the digits for your own custom actions or commands.

For your receiver, it's often the case that a related device (i.e., another receiver from the same manufacturer) has many of the same commands. Also, the search function in the Nevo database is overly picky, so for complex devices, it's worth taking a little time to cast a wider net by searching variations on the model name before resorting to more cumbersome ways to include all the commands.

All that said, there are some devices that have such extensive, unique command sets that you just throw the "Nevo naming style" out the window. My Denon processor has something like 200 commands and many aren't standard, so I just came up with my own naming convention to simplify organizing them. There would be no easy way to transfer all this to/from another receiver or processor.

I did develop a bit of a love/hate relationship with the learning -- love the way it does a whole device at once / hate that it won't easily learn a single button you missed (or is missing from a downloaded device config). I found a workaround for the latter, but it was quite cumbersome.

Okay now another question.

I need a 1x160 dividing line between a column of buttons. I made a simple PNG, put it in the buttons section of my object library, but for the life of me I can't drag/drop the danged thing onto a screen. I'm assuming a 1 pixel wide element is being rejected by the interface. Any hints in this regard?

-PieYeah, learning IR commands should be the last resort, both because it's a pain and because learned commands tend to be less stable than coded ones.

There are a couple other approaches you could try for the button. One would be to make an invisible button that's long and narrow for where you want the dividing line, and place your line image in that. It'll have no function since you wouldn't be putting a command on it. The other approach is to make a custom background for that page. That's just a matter of making an image in another program and using it as a background in NSP; it can include any graphics you want.

I still don't see what you mean by aliasing. If it's just a matter of assigning any exisitng command/macro/button function to any button anywhere, there are a number of easy ways to do that, and creating global macros would be the least efficient in most cases.
Aliasing is a term for one button referring to another. I press THIS button, and it does THAT button's action. If I ever need to change THAT button's action, THIS button will automatically do the new action without any change.

A good example is the on/off buttons for my scaler. I have those buttons on the Home screen. But when I use the PS3, I switch between using the scaler and not using the scaler (nevermind! :) ). I want an on/off button for the scaler on my main PS3 screen. Sure, I can just copy/paste the buttons. But a better solution is to have the buttons on the PS3 screen "alias" to the buttons the Home screen. That way, when I press "On" in the PS3 screen, it executes the IR codes for "on" and the correct input switches, including necessary delays, all of which are programmed in the button on the Home screen. If I need to change something as minor as a delay, I simply do it in one place, on the Home screen, and the button on the PS3 screen reflects that change without doing a thing to update it (the PS3 screen's button).

This concept exists on the Pronto, but not on the Nevo. The closest thing on the Nevo is a Global Action. You change the Global Action, and all buttons using that action are change instantly.

Again, I'm just not getting why you would want global actions for the digits. :confused:
I can give one good reason on the Nevo. I have buttons that dial full channels, like 7-1-2. To program the button, I have two choices. I copy/paste the IR code from the 7 button, the 1 button and the 2 button. Ugh.

However, with a global action, I simply click "Global Action," scroll to the digit, and hit CR, three times for each button. One click, some nimble keyboard work, and I'm done; very fast, very easy. And since I have like 40 to 60 of these, fast and easy are key!

Thanks to all for the suggest on the image, I will see if I get it working!

-Pie

I can give one good reason on the Nevo. I have buttons that dial full channels, like 7-1-2. To program the button, I have two choices. I copy/paste the IR code from the 7 button, the 1 button and the 2 button. Ugh.

However, with a global action, I simply click "Global Action," scroll to the digit, and hit CR, three times for each button. One click, some nimble keyboard work, and I'm done; very fast, very easy. And since I have like 40 to 60 of these, fast and easy are key!EatingPie,

Indulge us for just a second:

Go to a button (let's say the button for channel 712. Now, go up to the place for your cable box in the right-hand pane (left hand pane is Job View; middle pane is Job Notes and , under that, the Gallery; right pane is Hardware with Devices). Go to the Hardware, Devices tab, with the action for your button under that in the Properties and Actions panel. Now, double-click on the 7 above (in the Hardware, Devices pane); now on the 1, now on the 2. Those 3 actions should show up as the 3 actions in the Properties and Actions, Actions pane down below. How could that POSSIBLY be any more difficult than creating a Global Macro for each digit, then going into the actions panel and selecting each one of the global macros?

That's where progprog and I are having difficulty following your logic, and that's why I say you're making it more difficult than it should be.http://i976.photobucket.com/albums/ae246/twillytom/NSPExample.png

EatingPie,

Indulge us for just a second:

Go to a button (let's say the button for channel 712. Now, go up to the place for your cable box in the right-hand pane (left hand pane is Job View; middle pane is Job Notes and , under that, the Gallery; right pane is Hardware with Devices). Go to the Hardware, Devices tab, with the action for your button under that in the Properties and Actions panel. Now, double-click on the 7 above (in the Hardware, Devices pane); now on the 1, now on the 2. Those 3 actions should show up as the 3 actions in the Properties and Actions, Actions pane down below. How could that POSSIBLY be any more difficult than creating a Global Macro for each digit, then going into the actions panel and selecting each one of the global macros?
Ah! Now I understand. I actually closed that window in the beginning because I had limited real estate in my VM. That's a million billion trillion times easier than what I proposed!

I haven't actually done the channel buttons yet (making the buttons right now), so it looks like you've saved me some time!

-Pie

Whew! The universe really DOES make sense (sometimes) :)

BTW, which receiver do you have?

BTW, which receiver do you have?
Yamaha RX-V3800.

I have a list of codes from Yamaha, and a Hex converter, but I don't see a way to enter Hex in the Nevo. I did a learn last night, but my results seem a bit sketchy.

Oh, and the image worked once I sized it small enough. I doubled up to get it to be as long as I needed. Thanks to all on this one!

-Pie

The Nevo has the codes for the Yamaha RX-V1700 and the RX-V2700. I would use them. R2061.

WRT putting in the Hex codes, go to Hardware, Devices tab, then click on the pencil beside the device you want to change (just like you're going to Learn). Go to functions, add whatever functions you want (just the names of the functions for now), then click Add. That will add them to the list of available functions. Then select the checkboxes by the functions for which you'd like to add Hex codes. Press the Enter Hex Codes button ;)

Cut and paste, cut and paste, etc.

The Nevo has the codes for the Yamaha RX-V1700 and the RX-V2700. I would use them. R2061.
Oh man, I have no idea what I was doing, but I sure didn't see these guys... and I looked a couple of times. I would have used the 2700 initially if I had seen it.

WRT putting in the Hex codes, go to Hardware, Devices tab, then click on the pencil beside the device you want to change (just like you're going to Learn). Go to functions, add whatever functions you want (just the names of the functions for now), then click Add. That will add them to the list of available functions. Then select the checkboxes by the functions for which you'd like to add Hex codes. Press the Enter Hex Codes button ;)

Cut and paste, cut and paste, etc.
Awesome info again. And I read the manual too! I guess not well enough, but I appreciate the help.

Whew! The universe really DOES make sense (sometimes) :)
Heh! It does.

And I must say, I really appreciate you guys sticking with me! Much thanks!

-Pie

:D:D Yes, the universe is starting to make sense again.....;)

As an aside, you'll continually find tricks and shortcuts as you get used to NSP....it really does make programming super easy. Most often, when something seems too hard or cumbersome, it's just because I haven't learned the right way to do it yet. ;)

How does URC's programming environment (CCP) compare?
Is it as intuitive/enjoyable or somewhat more obfuscated?

Can anyone speak from expereince having used the two systems?
Sorry to bring things OT a little! :(

jalyst,

I've used both. The URC stuff is more old school, with things like "punch-throughs". It also seems much more device-oriented, rather than the freestyle NSP gives you. NSP is much more like a Visual Programming language than the URC stuff is. Overall, I like NSP better. However, there are a few things URC gives you:

1. Flags - (NSP 3.0 adds these, but I'm comparing to the generally available 2.0)
2. The ability to use a "How long has the button been pushed?" in logic - this is useful, for instance, in the Activities menu, where I can have a Watch TV activity start if I just quick press the button, but if I hold the button down for 2 seconds, I can make it go to a device page for the TV (i.e. maybe I'm watching Cable, but I want to change the Picture to Cinema on the TV). I don't know whether NSP 3.0 adds this capability or not.

I see, so your main complaint seem to come from the fact that you have a programmatic background, & hence like how NSP works because it's more in-line with the way your prefer to program?

2. The ability to use a "How long has the button been pushed?" in logic - this is useful, for instance, in the Activities menu, where I can have a Watch TV activity start if I just quick press the button, but if I hold the button down for 2 seconds, I can make it go to a device page for the TV (i.e. maybe I'm watching Cable, but I want to change the Picture to Cinema on the TV). I don't know whether NSP 3.0 adds this capability or not.
I'd really like to see this option in NSP. I have a very hard time replicating some original remote functions that employ different types of button presses.

No, not that I have more of a programmatic background. Really, it just makes a lot more sense to me. i.e. if you want to do something, the tools are there right in front of you to do it.

Contrast this with the URC way, which is a more device-centric tool that carries baggage from 10 years ago. You have to figure out, oh, if I want to do this, then I have to pretend I'm this device.

It's probably a matter of taste, but if you're not familiar with either, I think you will like NSP better.

Also, I like the free-form screen on the Q50. To get that on a URC remote, you're looking at a more expensive remote. Otherwise, you have button areas you need to fit in.

I'd really like to see this option in NSP. I have a very hard time replicating some original remote functions that employ different types of button presses.I don't think it is. Looked thru NSP3 a while ago and couldn't anything on it:(

TWilly:

Just curious how long you've been installing Nevos, and how well you feel they are holding up "in the field?" I really do love the functionality and the programming, but I must admit, I'm starting to think they aren't particularly robust. :(

progprog are you just an end user? Any idea when the new software is coming out?

Been working with Q50s for a little over 2 years. None of mine have had any problems. So it always surprises me to see others with their backlights going out, etc.

One of the reasons I went to them was because over 2/3 of the Harmonys (mostly 890 Pros and Harmony Ones) that I've installed have had problems. I've called Harmony tech support about it and they seem very unresponsive. So that left me with a bad taste.

I had started out with RTI, but the first 2 I installed failed after less than a year, and they're more expensive than URC or Nevo, so that was not something I wanted to do a lot :(

I think most of the URCs are ugly as sin, and Prontos, at least to my way of thinking, are WAY too hard to program.

These are just my thoughts, and of course, everyone has their favorites...

progprog are you just an end user? Any idea when the new software is coming out?
I'm "just" an end user ;), but I've programmed several of these over the past couple years so I've gotten pretty good at working with them. From the installers I communicate with and the information coming from Nevo, we are lead to believe that NSP 3.0 is due within weeks, not months. (But frankly, we've heard that sort of thing from Nevo before, and weeks turned out to be months-on-end, so I'll believe it when I see it.)

Been working with Q50s for a little over 2 years. None of mine have had any problems. So it always surprises me to see others with their backlights going out, etc.

One of the reasons I went to them was because over 2/3 of the Harmonys (mostly 890 Pros and Harmony Ones) that I've installed have had problems. I've called Harmony tech support about it and they seem very unresponsive. So that left me with a bad taste.

I had started out with RTI, but the first 2 I installed failed after less than a year, and they're more expensive than URC or Nevo, so that was not something I wanted to do a lot :(

I think most of the URCs are ugly as sin, and Prontos, at least to my way of thinking, are WAY too hard to program.

These are just my thoughts, and of course, everyone has their favorites...
Thanks for the feedback. I've heard similar reports/impressions about the other options....and I couldn't agree more about the appearance of the URCs! :eek: I've programmed quite a few Harmonys too, but they just don't have the advanced functionality for more complex setups, IMO.

Reading forums can be a little deceptive, of course, because people don't post as much when they are perfectly happy with a product, but unfortunately, it does seem that backlight failures, in particular, are frequent enough to invoke the word "routine." Other niggling little issues also seem to surface as well, though reports of outright failure seem very rare.

These units have not been in use all that long though (~2 years on the Q50, I think, less with the S70), so it'd be pretty frustrating for both users and installers if they turn out to have something like a 3 yr lifespan. :(

(But frankly, we've heard that sort of thing from Nevo before, and weeks turned out to be months-on-end, so I'll believe it when I see it.There's a reason I didn't try to answer that one;)

OT here, but the biggest thing I dislike about both the Harmonys and the C2/C3 is the idea that you have to be online to program them. This takes what should be a 1-hour task and turns it into a full-day task. (He says as he sits in a client's house where he's been programming a C3 for 3 hours...

OT here, but the biggest thing I dislike about both the Harmonys and the C2/C3 is the idea that you have to be online to program them. This takes what should be a 1-hour task and turns it into a full-day task. (He says as he sits in a client's house where he's been programming a C3 for 3 hours...
I'm surprised you even bother with the C2/C3. They really are just Harmony rip-offs (or more accurately, re-branded ARs), and virtually every installer who's tried them over on RemoteCentral seems to have concluded they're just not worth the trouble. After limited functionality, that bone-headed online programming model seems to be the biggest complaint. :(

I think that line was a major misstep for Nevo and I wouldn't be the least bit surprised to see it either dropped completely, or diverted to a retail-based division sold next to the Harmonys at Best Buy. They just don't appear to have any installer support, and that's kind of a death-knell for a product that's supposed to be CI-only.

Well, I was trying to come up with something at a price point for my customers who were more price-conscious. Something that could take the place of the 890 Pro. But the C3 needs some work to get to that place. Actually, it's a gorgeous remote. So I keep hoping UEI will upgrade its programming paradigm to make it more usable for CIs...

I see, so your main complaint seems to come from the fact that you have a programmatic background, & hence like how NSP works because it's more in-line with the way your prefer to program?

@twilly, is my interpretation of your explanation roughly correct? Thanks!

No, not that I have more of a programmatic background. Really, it just makes a lot more sense to me. i.e. if you want to do something, the tools are there right in front of you to do it.

Contrast this with the URC way, which is a more device-centric tool that carries baggage from 10 years ago. You have to figure out, oh, if I want to do this, then I have to pretend I'm this device.

It's probably a matter of taste, but if you're not familiar with either, I think you will like NSP better.

Also, I like the free-form screen on the Q50. To get that on a URC remote, you're looking at a more expensive remote. Otherwise, you have button areas you need to fit in.I object, Your Honor. Asked and answered :)

Please see Post #661 http://www.avsforum.com/avs-vb/showthread.php?p=18189705#post18189705

So sorry, totally overlooked that as I could not see you quoting me.
Thought you were speaking to someone else, I will get some sleep now!

thank-you/goodnight.

I had an old pronto pro which was rock solid... until I cracked the screen... moved to the Q50 in 2008 .... had the first one replaced due to a dead screen in the first month.... the second one held up strong (with lots of daily use) util today ... screen is kinda dead... trying my best to revive it ....

I do like the functionality ... my only complaint (besides the screen realiability) is that some of the buttons don't hold up that well with time.. I have 2-3 buttons with little spring/feedback left (mute, ch + ch-).. which are the highest use ones....

are there any better alternatives to the Q50? I invested a lot of time in programming it, and its perfect .... I'd rather stay with the Q50 with better buttons and active screen....

I had an old pronto pro which was rock solid... until I cracked the screen... moved to the Q50 in 2008 .... had the first one replaced due to a dead screen in the first month.... the second one held up strong (with lots of daily use) util today ... screen is kinda dead... trying my best to revive it ....

I do like the functionality ... my only complaint (besides the screen realiability) is that some of the buttons don't hold up that well with time.. I have 2-3 buttons with little spring/feedback left (mute, ch + ch-).. which are the highest use ones....

are there any better alternatives to the Q50? I invested a lot of time in programming it, and its perfect .... I'd rather stay with the Q50 with better buttons and active screen....
I hear ya. Now that the current Nevos have been out there for awhile, I think they are proving to be a little less robust than we would have hoped for the price. Backlight and button failures are becoming too common. :( (And I think there's something specifically vulnerable about the MUTE button.....I know of several owners that have experienced that same issue with that same button set.)

I really like the Q50 too, and I don't know of another that would work as well in my set-ups. The RTi systems are very nice, but they are even more closed to end-users than Nevo. Prontos are probably the best alternative.

Considering the Nevo warranty is only a year and won't cover most of these issues we're talking about anyway, another option would be to buy as cheaply as possible (eBay, etc.), forego the warranty, and assume you're buying a 2-3 lifespan at best.

I hear ya. Now that the current Nevos have been out there for awhile, I think they are proving to be a little less robust than we would have hoped for the price. Backlight and button failures are becoming too common. :( (And I think there's something specifically vulnerable about the MUTE button.....I know of several owners that have experienced that same issue with that same button set.)

I really like the Q50 too, and I don't know of another that would work as well in my set-ups. The RTi systems are very nice, but they are even more closed to end-users than Nevo. Prontos are probably the best alternative.

Considering the Nevo warranty is only a year and won't cover most of these issues we're talking about anyway, another option would be to buy as cheaply as possible (eBay, etc.), forego the warranty, and assume you're buying a 2-3 lifespan at best.

funny you mentioned that .... just bought another one on Ebay (I thought I can't be bothered/don't have time for 100hrs of programming to get a new remote ready for my complex set up..).... I thought if I can fix the old one, I'll replace the harmony in the bedroom set up ... otherwise.. scrap metal ...

I had a quick look around.. and there's nothing that enticing for about the same amount of money ... the pronton 9600 is nice, but I like the one hand/hard buttons set up which the pronto lacks.... the 9400 seems a little basic and expensive ... so yeah ... another q50 should be shipping off to me soon enough...

meanwhile, my wife is at home with no idea how to turn off the HT set up (the Nevo died AFTER turning on the set up) she's shuffling about 10 remote controls (all without battery) trying to figure out a way to shut everything off .... fun and games...

funny you mentioned that .... just bought another one on Ebay (I thought I can't be bothered/don't have time for 100hrs of programming to get a new remote ready for my complex set up..).... I thought if I can fix the old one, I'll replace the harmony in the bedroom set up ... otherwise.. scrap metal ...

I had a quick look around.. and there's nothing that enticing for about the same amount of money ... the pronton 9600 is nice, but I like the one hand/hard buttons set up which the pronto lacks.... the 9400 seems a little basic and expensive ... so yeah ... another q50 should be shipping off to me soon enough...

meanwhile, my wife is at home with no idea how to turn off the HT set up (the Nevo died AFTER turning on the set up) she's shuffling about 10 remote controls (all without battery) trying to figure out a way to shut everything off .... fun and games...
I have three and I'm pulling one "out of the rotation," the one where the volume/mute button set has pretty much failed. I think I'm going to experiment with disassembly and repair. Can't hurt, right? Anyway, I'll try to document my efforts so I can post solutions if I find any. :)

I have three and I'm pulling one "out of the rotation," the one where the volume/mute button set has pretty much failed. I think I'm going to experiment with disassembly and repair. Can't hurt, right? Anyway, I'll try to document my efforts so I can post solutions if I find any. :)

I thought two would be a good back up option.... but three is BETTER! ;)

let us know how you go ... I'm sure there are other people here insterested also .. good luck!

Cheers,

Marcelo

I hope someone can help me with this issue:
I have 2 Q-50's and 2 NC50's. I used to have 1 of each until I added a second of each.

One remote and NC is upstairs, one set is downstairs.

The upstairs remote uses both NC's where the downstairs only uses the downstairs NC. And the downstairs program only has the one NC in it's ECO system.

I have different downloads/programs for each remote.

The upstairs is set as the primary, (I think).

Here's the problem:
I can't seem to get the remotes to stay connected to the NC's. I will use the upstairs remote to turn on the downstairs home theater but then the downstairs remote will not see the downstairs NC and I have to use the 'find' function. But then the upstairs can't find it later. I can then use the optimize or find upstairs but then the downstairs will fail to find the NC.

I've tried to re-set the system up several times and follow the wizard and the guide but I still can't get this to work right.

Could the problem be that the remotes have two different programs with different ECO system set ups? Or is it something else?

Bill

both remotes should be part of the same file. all you need to do is import one file into the other, and verify the nevoconnect setup. then do a master reset for the zwave setup in each remote. Then pick one remote as the master controller, and reset up your zwave network. don't forget to optimize the network after you have added all the controllers.

3.0 is now available for download!!!

I hear ya. Now that the current Nevos have been out there for awhile, I think they are proving to be a little less robust than we would have hoped for the price. Backlight and button failures are becoming too common. :( (And I think there's something specifically vulnerable about the MUTE button.....I know of several owners that have experienced that same issue with that same button set.)

I really like the Q50 too, and I don't know of another that would work as well in my set-ups. The RTi systems are very nice, but they are even more closed to end-users than Nevo. Prontos are probably the best alternative.

Considering the Nevo warranty is only a year and won't cover most of these issues we're talking about anyway, another option would be to buy as cheaply as possible (eBay, etc.), forego the warranty, and assume you're buying a 2-3 lifespan at best.

I managed to do a reset on the Q50 (the new Q50I bought hasn't arrived yet), and got it working again... upgraded to the version 3 software..... however I noticed that I needed to upgrade the firmware.... upgraded it ... and the main software upgraded fine.. however the IR blaster firmware didn't .... didn't matter what I did ....

while testing the remote again.... no IR commands would be sent... and I had a small 'warning triangle sign' on the top of the remote (where the time stamp is) .... so I'm guessing either I have somehow disabled the IR blaster or its broken...

has anyone encoutered this error before? is there a way to contact nevo to diagnose/fix the remote? yes.. bought it from Ebay ... no resellers here in singapore....

its driving me nuts.... thanks for the help

Until you can upgrade the firmware on the Connect, you aren't going to get anything. They go hand-in-hand

I managed to do a reset on the Q50 (the new Q50I bought hasn't arrived yet), and got it working again... upgraded to the version 3 software..... however I noticed that I needed to upgrade the firmware.... upgraded it ... and the main software upgraded fine.. however the IR blaster firmware didn't .... didn't matter what I did ....

while testing the remote again.... no IR commands would be sent... and I had a small 'warning triangle sign' on the top of the remote (where the time stamp is) .... so I'm guessing either I have somehow disabled the IR blaster or its broken...

has anyone encoutered this error before? is there a way to contact nevo to diagnose/fix the remote? yes.. bought it from Ebay ... no resellers here in singapore....

its driving me nuts.... thanks for the help

it sounds like you could have something setup wrong in the configuration file. are you using a Nevoconnect? if you would like, you can email me the file and I can can look into it for you.

johnnynevo at comcast dot net

Would anyone be interested in purchasing a basically new Nevo Q50 used?

There's nothing wrong with it. My wife and I just turn out to be more comfortable with individual, purpose-built remotes, even if that means having 11 of them on our coffee table.

If you're interested, send me a PM.

Would anyone be interested in purchasing a basically new Nevo Q50 used?

There's nothing wrong with it. My wife and I just turn out to be more comfortable with individual, purpose-built remotes, even if that means having 11 of them on our coffee table.

If you're interested, send me a PM.

:confused:

sounds like you need a better programmer to set up your remote properly... that is the only time I ever hear someone make a comment like that.

:confused:

sounds like you need a better programmer to set up your remote properly... that is the only time I ever hear someone make a comment like that.

The remote is programmed just fine. I just prefer purpose-built remotes with a hard button per function on the controlled device.

I managed to do a reset on the Q50 (the new Q50I bought hasn't arrived yet), and got it working again... upgraded to the version 3 software..... however I noticed that I needed to upgrade the firmware.... upgraded it ... and the main software upgraded fine.. however the IR blaster firmware didn't .... didn't matter what I did ....

while testing the remote again.... no IR commands would be sent... and I had a small 'warning triangle sign' on the top of the remote (where the time stamp is) .... so I'm guessing either I have somehow disabled the IR blaster or its broken...

has anyone encoutered this error before? is there a way to contact nevo to diagnose/fix the remote? yes.. bought it from Ebay ... no resellers here in singapore....

its driving me nuts.... thanks for the help
Are you talking about an NC-50 when you say "IR blaster?" If so, the warning icon you see is usually an indication that the remote and the NC-50 are not communicating properly. As TWilly said, it won't work right until you get the NC-50 updated as well. Try connecting the NC-50 directly to your computer, just like you do with the Q50, and update it from within NevoStudioPro.

I also have some Zwave dimmer switches.

Would anyone be interested in purchasing a basically new Nevo Q50 used?

There's nothing wrong with it. My wife and I just turn out to be more comfortable with individual, purpose-built remotes, even if that means having 11 of them on our coffee table.

If you're interested, send me a PM.Sk20, I won't buy it, but I WOULD be willing to trade for this: http://inventorspot.com/lost_remotes

LOL! Priceless!

http://f00.inventorspot.com/images/RemoteControlWrangler.jpg

Are you talking about an NC-50 when you say "IR blaster?" If so, the warning icon you see is usually an indication that the remote and the NC-50 are not communicating properly. As TWilly said, it won't work right until you get the NC-50 updated as well. Try connecting the NC-50 directly to your computer, just like you do with the Q50, and update it from within NevoStudioPro.

I never used the NC-50 - I thought I have it ... I might try top udate it to see if that works .... no luck so far.

tonight I set up the Nevo Connect Link - never used it before... 2 years in the box.... after a 15 minute set up ... everything working well ... I think the IR blaster on my remote broke... luckily is working well with the nevo connect...

my new remote arrived today... will pick it up tomorrow (at the post office where I need to pay for Import Tax...) .... at least will have a new one in back up if the old one fails ...

tonight I set up the Nevo Connect Link - never used it before... 2 years in the box.... after a 15 minute set up ... everything working well ... I think the IR blaster on my remote broke... luckily is working well with the nevo connect...

my new remote arrived today... will pick it up tomorrow (at the post office where I need to pay for Import Tax...) .... at least will have a new one in back up if the old one fails ...
Glad it all worked out. :D

I can update the software, but I'm having problems updating the firmware of the remotes... the new remote arrived with original software... I could only update the software and every other upgrade I tried to do (z wave, IR blast and Firmware) failed..... I almost thought i had bricked my brand new remote.... I could only reinstall the software without the other upgrades... any thoughts? using a win vista laptop....

try setting the remote on the charger during the updates

Q50's been working great for a month or so, programmed to a very good setup (thanks for the help from thread members)! A new problem has developed, however.

The battery no longer holds a charge. Or I should say, it does not charge beyond half-way according to the icon, even after all-day/all-night charges.

The other issue is that, now, whenever I remove it from the charging cradle, the Nevo reboots. I had this issue with my Pronto, and was happy to see it go away when I got the Nevo, but now it's back in force. I also can get it to reboot if I use the remote while in the cradle, but shift it a little bit. Obviously the contact is being interrupted and that's causing the crash.

I loaded new firmware. But there were 4 possible items to flash, and I only succeeded at one. On the others, I put into USB mode for additional f/w re-flash, but ActiveSync stopped seeing the remote and no ActiveSync meant no flashing the EPROM. I also punched the reset button, and it just rebooted (holding didn't seem to matter); I saw no appreciable effect.

Any hints, experiences, or advice would be much appreciated!

-Pie

Q50's been working great for a month or so, programmed to a very good setup (thanks for the help from thread members)! A new problem has developed, however.

The battery no longer holds a charge. Or I should say, it does not charge beyond half-way according to the icon, even after all-day/all-night charges.

The other issue is that, now, whenever I remove it from the charging cradle, the Nevo reboots. I had this issue with my Pronto, and was happy to see it go away when I got the Nevo, but now it's back in force. I also can get it to reboot if I use the remote while in the cradle, but shift it a little bit. Obviously the contact is being interrupted and that's causing the crash.

I loaded new firmware. But there were 4 possible items to flash, and I only succeeded at one. On the others, I put into USB mode for additional f/w re-flash, but ActiveSync stopped seeing the remote and no ActiveSync meant no flashing the EPROM. I also punched the reset button, and it just rebooted (holding didn't seem to matter); I saw no appreciable effect.

Any hints, experiences, or advice would be much appreciated!

-Pie

I've had my share of problems with firmware updates.. the last one my IR blaster stopped working... I needed to buy another Q50.. the new one... I didn't attempt to update the firmware... I think the new firmware has some issues which I hope will be fixed in the future.....

I tried using different computers, reboot, clean up the PC, have nothing running but the Q50 app... nothing .... I wish Nevo had some support for its buyers on the web, email or something ... their support model is deeply flawed and in the future I will look for another product with better ongoing support for its users...

is the battery life actually bad or just the battery indicator seems low? it could just be a bug in the firmware... if the battery actually lasts ok, I'd leave it alone if I were you .... the lack of support from Nevo means that you are on your own ... best case scneario you would need to send the Nevo back to get it sorted and be without it for a while... worst case you have a new paperweight at home....

Good luck!

I would make sure the switch on the side didn't get jostled last time you plugged the USB in. I know that's given me problems before...

I've had my share of problems with firmware updates.. the last one my IR blaster stopped working... I needed to buy another Q50.. the new one... I didn't attempt to update the firmware... I think the new firmware has some issues which I hope will be fixed in the future.....

I tried using different computers, reboot, clean up the PC, have nothing running but the Q50 app... nothing .... I wish Nevo had some support for its buyers on the web, email or something ... their support model is deeply flawed and in the future I will look for another product with better ongoing support for its users...

is the battery life actually bad or just the battery indicator seems low? it could just be a bug in the firmware... if the battery actually lasts ok, I'd leave it alone if I were you .... the lack of support from Nevo means that you are on your own ... best case scneario you would need to send the Nevo back to get it sorted and be without it for a while... worst case you have a new paperweight at home....

Good luck!
The indicator is giving correct info, and the Nevo dies very quickly. It's just not charging past half-way.

USB was fine on update. I'll try the low level firmware re-flash again.


-Pie

Hey guys, just wanted to ask a couple of questions if I could. Well after much reading through this thread and doing as much reasearch as I could I think I'm going to pick up a q50. Just wanted an opinion or 2, for someone with basic computer skills, how hard would it be to learn to program it? Are there any books that you guys would reccomend to learn or would the user manual be good enough? Does it come with software and access to the code database? Thanks to all in advance for your help....

Hey guys, just wanted to ask a couple of questions if I could. Well after much reading through this thread and doing as much reasearch as I could I think I'm going to pick up a q50. Just wanted an opinion or 2, for someone with basic computer skills, how hard would it be to learn to program it? Are there any books that you guys would reccomend to learn or would the user manual be good enough? Does it come with software and access to the code database? Thanks to all in advance for your help....

The remote does come with a software disc. It is an old version, but after you load it, you can register the software and download updates. The Design Guide is quite in depth and should answer most of your questions. The newest 3.0 update will have additions not yet in the guide. You will need to be able to log onto the nevo website to download these new documents. You can log on after you register the software.

Nevo was the first "professional" line of remote that I ever programmed and I found it to be pretty easy to understand. If your computer skills are only basic, then it might not come easily to you, but you should be able to figure things out so long as you have basic reading skills :) I have seen alot of professionally programmed nevos that worked like crap, so apparently it isnt the easiest thing to program.

There are plenty of sample files that you can work off of over at remotecentral.com. I found that looking at those files made it much easier to understand what was going on in the program.

unless you have a complicated set up, I'd recommend getting a simpler 'logitech' remote.... I had a lot of problems with Nevo of late.... last week the IR Repeater (Nevo COnnect died) ... so in space of 3 months both the remote IR blaster and the IR repeater died... I bought anover Nevo q50 as a replacement becuase my set up is a little complicated... however... the Nevo company support is non-existent... ok product, so so quality and no support... you make up your mind ....

The remote does come with a software disc. It is an old version, but after you load it, you can register the software and download updates. The Design Guide is quite in depth and should answer most of your questions. The newest 3.0 update will have additions not yet in the guide. You will need to be able to log onto the nevo website to download these new documents. You can log on after you register the software.

Nevo was the first "professional" line of remote that I ever programmed and I found it to be pretty easy to understand. If your computer skills are only basic, then it might not come easily to you, but you should be able to figure things out so long as you have basic reading skills :) I have seen alot of professionally programmed nevos that worked like crap, so apparently it isnt the easiest thing to program.

There are plenty of sample files that you can work off of over at remotecentral.com. I found that looking at those files made it much easier to understand what was going on in the program.

Thanks for the info, it definately helped!:D

unless you have a complicated set up, I'd recommend getting a simpler 'logitech' remote.... I had a lot of problems with Nevo of late.... last week the IR Repeater (Nevo COnnect died) ... so in space of 3 months both the remote IR blaster and the IR repeater died... I bought anover Nevo q50 as a replacement becuase my set up is a little complicated... however... the Nevo company support is non-existent... ok product, so so quality and no support... you make up your mind ....

I keep hearing about these problems, it does worry me. I have also looked at the Harmony One but with everything I have read, the OS seems really unstable. I will keep doing some reaserch before pulling the trigger. Thanks for the input!:D

I keep hearing about these problems, it does worry me. I have also looked at the Harmony One but with everything I have read, the OS seems really unstable. I will keep doing some reaserch before pulling the trigger. Thanks for the input!:D


not as pretty.... but i'm looking at Universal URC R50 for a 'backup' remote..... I'll miss the PC programming part of things.... but I need a back up option to the Q50 ....

I keep hearing about these problems, it does worry me. I have also looked at the Harmony One but with everything I have read, the OS seems really unstable. I will keep doing some reaserch before pulling the trigger. Thanks for the input!:D

I've sold/programmed close to 100 Q50s and have rarely had a problem. So long as you go through a reputable dealer, Nevo will take care of you. They even replaced a Q50 under warranty that had a cracked screen from someone pressing too hard for me.

If you try to save a buck and get one from ebay, you will be stuck with a paperweight if you have any issues.

I've sold/programmed close to 100 Q50s and have rarely had a problem. So long as you go through a reputable dealer, Nevo will take care of you. They even replaced a Q50 under warranty that had a cracked screen from someone pressing too hard for me.

If you try to save a buck and get one from ebay, you will be stuck with a paperweight if you have any issues.

I love my Q50 when it works - being based in Singapore I couldn't find a Q50 dealer around, so ebay it was - no other choice... the first one I had broke within 3 months and I got ir replaced by the dealer... the second one lasted around 18 months... for something that is not necessarily cheap, I would expect at least 36 months of operation... I did buy another Q50.... I spent too much time on the programming side just to give it up ...

However, I went out and bought the URC R50, their premium consumer product as a back up to the nevo and a 'try out' into the URC family of remotes....

The nevo looks great, is very easy to programme and works well... I'm just not so sure about the build quality or durability - that's why I'm trying something different... also my battery after 18 months was lasting around 4-5 hours of operation before needing a full charge again... a user replaceable battery would have been a much better option ...

I need to pick up a couple of the serial cables for my Nevo system. I bought it on eBay originally but I can't seem to find any of the serial cables on there. Can anyone recommend a source? I've only found one and they were $70. Thanks.

I need to pick up a couple of the serial cables for my Nevo system. I bought it on eBay originally but I can't seem to find any of the serial cables on there. Can anyone recommend a source? I've only found one and they were $70. Thanks.
I would keep checking eBay....they do turn up there on a regular basis. Otherwise, an authorized dealer/installer can certainly order some for you, but as you discovered, they usually ream you on the price. :rolleyes: (Unfortunately, you do need to use the Nevo adapters.....you can't substitute an off-brand look-alike or make your own.)

My NevoConect ports are full with dual emitters to each port. Can I add a "Y" adapter to add even more emitters?

My NevoConect ports are full with dual emitters to each port. Can I add a "Y" adapter to add even more emitters?
Dual emitters? So that's twelve IR emitters? And you need "Y" splitters to make more? If you are sending the same IR commands to that many different components, maybe you could utilize some of the built-in repeaters (surely some of your components have them). The whole point of the programmable ports on the NevoConnect is that you can isolate the commands to their specific components, but it sounds like you're using it more as a general repeater. Maybe a real repeater could take over some of that work.

A "Y" splitter would work so long as the signal remains clean and strong enough to be reliable.

i've done three devices off a single port without any issues. i usually just cut off a male end, and solder on the i/r emitters.

Dual emitters? So that's twelve IR emitters? And you need "Y" splitters to make more? If you are sending the same IR commands to that many different components, maybe you could utilize some of the built-in repeaters (surely some of your components have them). The whole point of the programmable ports on the NevoConnect is that you can isolate the commands to their specific components, but it sounds like you're using it more as a general repeater. Maybe a real repeater could take over some of that work.

A "Y" splitter would work so long as the signal remains clean and strong enough to be reliable.

I am utilizing the ports both ways. Some connections for the NC-50 go right into the IR in of my components, others I use as emitter ports.

How would you suggest that I implement a repeater? As I am using the Z-wave function of the Nevo, I need everything to pass thru it. Could you provide me with a link to a repeater that will work as you suggest? I assume I need a passive repeater/connecting block of some sort?

Thanks

Maybe one option, without having to buy more equipment, would be positioning the NC-50 to use the front emitter much like a repeater, but still using z-wave. The NC-50 in my HT is behind the display and most components are serial or wired IR. The TiVo, however, doesn't accommodate either option and I really didn't like the idea of sticking a wart...uh, I mean emitter ;), on the front of it. (Even though my equipment rack is off to the side and not prominent in the room, I still just find those things to be really ugly.) Anyway, I happened to have a second NC-50 that I positioned out of the way on the opposite wall so that its front emitter faced the TiVo. This worked really well, and though I only needed it for the TiVo, it could have been used for any and all IR-controlled components the same way.

Maybe one option, without having to buy more equipment, would be positioning the NC-50 to use the front emitter much like a repeater, but still using z-wave. The NC-50 in my HT is behind the display and most components are serial or wired IR. The TiVo, however, doesn't accommodate either option and I really didn't like the idea of sticking a wart...uh, I mean emitter ;), on the front of it. (Even though my equipment rack is off to the side and not prominent in the room, I still just find those things to be really ugly.) Anyway, I happened to have a second NC-50 that positioned out of the way on the opposite wall so that it's front emitter faced the Tivo. This worked really well, and though I only needed it for the TiVo, it could have been used for any and all IR-controlled components the same way.

Can't use the NC-50 to blast the components......

All my emitters have covers on them. Why? Because my plasma interferes with all the components. The plasma actually faces the components which is the root of the problem. The NC-50 is stashed in the closet behind them.....

So can I hook up a repeater or do I need another NC-50?

Can't use the NC-50 to blast the components......

All my emitters have covers on them. Why? Because my plasma interferes with all the components. The plasma actually faces the components which is the root of the problem. The NC-50 is stashed in the closet behind them.....

So can I hook up a repeater or do I need another NC-50?
Wow, that's too bad. I'm always a little surprised to read about these plasma interference issues. Both of my setups use plasmas and I've never had any problem with that. Just lucky, I guess. Anyway, you could certainly employ another NC-50 just to add more ports, but a repeater on one of your current NC-50 ports would be cheaper. Something like this one (http://www.amazon.com/Cables-Go-40430-Infrared-Repeater/dp/B001BLTDZA/ref=pd_sim_e_2) could accept its input from your NC-50 and add lots more ports.

Wow, that's too bad. I'm always a little surprised to read about these plasma interference issues. Both of my setups use plasmas and I've never had any problem with that. Just lucky, I guess. Anyway, you could certainly employ another NC-50 just to add more ports, but a repeater on one of your current NC-50 ports would be cheaper. Something like this one (http://www.amazon.com/Cables-Go-40430-Infrared-Repeater/dp/B001BLTDZA/ref=pd_sim_e_2) could accept its input from your NC-50 and add lots more ports.

So the port on the repeater which is labeled "IR Receiver" would get plugged into the NC-50? Are you sure there is no voltage being sent?? I get a little concerned where I see another power supply introduced into the mix.

So the port on the repeater which is labeled "IR Receiver" would get plugged into the NC-50? Are you sure there is no voltage being sent?? I get a little concerned where I see another power supply introduced into the mix.
No, nothing is sent from the receiving ports on these kinds of devices....they just accept a wired IR signal. Normally, that would be from a little IR receiver, but in this case, it could be from one of your NC-50 ports. The power is used to then re-emit the signal from the repeater's own ports.

(Note that there's some comment about IR frequency with that particular model. I'm not sure what that's about.....I just used it as an example of the type of kit that you could use to add lots more ports to your current NC-50 setup.)

No, nothing is sent from the receiving ports on these kinds of devices....they just accept a wired IR signal. Normally, that would be from a little IR receiver, but in this case, it could be from one of your NC-50 ports. The power is used to then re-emit the signal from the repeater's own ports.

(Note that there's some comment about IR frequency with that particular model. I'm not sure what that's about.....I just used it as an example of the type of kit that you could use to add lots more ports to your current NC-50 setup.)

Thanks for the clarification.

I used to use the Xantech IR line of components. I may just have one in the basement lying around!

http://www.amazon.com/XANTECH-789-44PS-RP-1-Zone-Connecting/dp/B000P0Y07O

Thanks for the clarification.

I used to use the Xantech IR line of components. I may just have one in the basement lying around!

http://www.amazon.com/XANTECH-789-44PS-RP-1-Zone-Connecting/dp/B000P0Y07O
Even better! Give that a try and let us know how it works. :)

Hi Chaps,

I am about to take the plunge with a Q50 after many years of various Harmony remotes.

My biggest (of many) complaints on the Harmoney remotes is the response time between button clicks. The 1100 was the worst by far and is still catching up with multiple keypresses seconds later.

How responsive are the Q50s? I really want a remote that is as responsive as the original and not one (like the Harmony's) that seems to pause a second between keypresses despite the interkey-delay or repeat settings etc.

I am really hoping the Q50 is the remote for me but don't want another laggy remote.

Thanks.

Adam :)

Hi Chaps,

I am about to take the plunge with a Q50 after many years of various Harmony remotes.

My biggest (of many) complaints on the Harmoney remotes is the response time between button clicks. The 1100 was the worst by far and is still catching up with multiple keypresses seconds later.

How responsive are the Q50s? I really want a remote that is as responsive as the original and not one (like the Harmony's) that seems to pause a second between keypresses despite the interkey-delay or repeat settings etc.

I am really hoping the Q50 is the remote for me but don't want another laggy remote.

Thanks.

Adam :)
Hmm, I've programmed Harmony remotes too and never noticed that problem. (You are aware that the delay is adjustable?) I don't really like them for other reasons, but that was never an issue.

Command delays are also programmable with the Nevo, so it's not really accurate to describe it as more or less responsive. It sends commands immediately, and then adds whatever delay you've programmed before the next command is sent. This is necessary because different components vary in their responsiveness. Some require more time between commands, some less.

Here's an example: I have my favorite TV channels programmed as little three-digit macros in my remotes. I could have the Nevo send these very quickly, i.e., 5-4-9, but my TiVo won't respond that fast and I'd likely end up on channel 59. I have to add a longer delay so it's more like 5...4...9. That's not a problem with the remote, but just a matter of accommodating the normal response time of my DVR.

Thanks for the quick reply :)

I have tried all the various delays and duration settings on my 895 and 1100 but still get these long 500-1000ms delays when making multiple keypresses. I even had support have a few goes at rectifying the issue but never got anywhere close to as responsive as the original remotes.

For instance I use (I'm in the UK) a SkyHD Sat box and using the original remote you can press the keys as fast as humanly possible and the box picks everything up and the response is instant, so pressing the vol + key 10 times does makes that change instantly. When using my 895 or 1100 the SkyHD box is still receiving commands maybe 5 seconds after I made the last keypress. Other classic examples is when navigating in an EPG or menu and the remote is catching up with your commands oftem meaning you go way past what you wanted to select.

Even when setting the signal repeat to 0 and interkey delay to 0 it doesn't seem to make any difference.

I am just hoping the Nevo actually does what it is supposed to do with regards delays and things happen instantly with multiple rapid keypresses.

The 1100 is a POS IMO (why have the superfluous sactivity startup animation and huge delay in staring activities!!!) and I am reverting to my 895 until I press the button on the Q50.

Thanks,

Adam :)

Hmm, I've programmed Harmony remotes too and never noticed that problem. (You are aware that the delay is adjustable?) I don't really like them for other reasons, but that was never an issue.

Command delays are also programmable with the Nevo, so it's not really accurate to describe it as more or less responsive. It sends commands immediately, and then adds whatever delay you've programmed before the next command is sent. This is necessary because different components vary in their responsiveness. Some require more time between commands, some less.

Here's an example: I have my favorite TV channels programmed as little three-digit macros in my remotes. I could have the Nevo send these very quickly, i.e., 5-4-9, but my TiVo won't respond that fast and I'd likely end up on channel 59. I have to add a longer delay so it's more like 5...4...9. That's not a problem with the remote, but just a matter of accommodating the normal response time of my DVR.

AngelEyes, I've seen that issue with multiple Harmonys as well (even after adjusting the delay). I have never seen that issue with the Nevo Q50.

AngelEyes, I've seen that issue with multiple Harmonys as well (even after adjusting the delay). I have never seen that issue with the Nevo Q50.

Thanks, that is reasuring :)

Adam

Ok, I placed my order so should be a member of the club in a few days :)

I might be dreaming here but thought I would ask, assuming I use the 2-way serial connection to my AV Processor, would it be possible to display the volume or any other information on the remote itself?

I only ask as my Pre is audio only and has no OSD (ADA Suite 7.1 HD) and sits in a cupboard in another room.

I am guessing this is probably out of the scope of the software but if you don't ask... :)

Cheers,

Adam

it is possible using widgets. this was a feature added with nevostudiopro 3.0

it is possible using widgets. this was a feature added with nevostudiopro 3.0

Wow, I wasn't expecting that. I expect this will need some programming skills?

I can't wait now.

Thanks.

Adam

What model do you have? And do you have a document that outlines the RS-232 settings, commands and responses?

What model do you have? And do you have a document that outlines the RS-232 settings, commands and responses?

The Pre-Pro is an ADA Suite 7.1 HD and I do have a spreadsheet of all the commands and it comes with some setup software that displays the commands and responses in real time, so hopefully I will be able to get what I need from that?

Adam

So there is not pre-done widget for that. You'll have to do a bit (and by bit, I mean a lot) of programming. Mostly data entry, though, so it's more tedious than it is mentally difficult. For instance, since the Nevo doesn't really have a "variable" that you can put a volume level into (i.e. parse the string that's coming back from the ADA, snag the volume and put it into the variable, and then display the variable), you'll have to enter all the possible strings that could come back from the ADA and then test the string that comes back against each of these pre-defined strings until you get the right one. Then you can display that.

As you can imagine, that's a ton of work for something that's got a bit of benefit. In my mind, the cost-benefit analysis comes down squarely on the side of not doing that work.

Something that might be more useful is displaying the current DSP or current source, each of which have significantly fewer possible outcomes, and therefore less tests to perform.

Just my opinion.

Thanks for the insight. I guess I'll have to take a look when it arrives and decide for myself if it is worth it.

Adam :)

Well I got my Q50 but have fallen at the first hurdle...

My processor has no remote and isn't on the Database:

ADA Suite 7.1 HD

I have a Spreadsheet of HEX codes but when I try to enter them Nevo Studio gives me an error so I am guessing the format is wrong. I have tried some HEX converters but I really have no idea what I am doing. If someone would be kind enough to point me in the right direction I would really appreciate it. :)

Error:

"The waveform described by the HEX code you entered is not supported by Nevo..."

Example HEX Code provided:

FF, 03, 00, 01, 21, 25, FF

My other option would be to try and get the discrete codes from the Harmony Database as I kow they are on there but I have no idea how to do that either. :o

Thanks,

Adam :)

Adam,

Here are a few for you to try. I'm getting these from RTI's IR library and they say these are for the Suite 7.1 (no HD). So I don't know how different they are, or if they are the same.

Throw these in and test them out to see if they work. Then I can get some more for you...

On/Un-Mute:
0000 0068 0000 000E 0020 0123 0020 0041 00C1 0020 0123 0020 0020 0020 00E2 0020 0020 0020 0080 0020 0041 0020 0020 0020 0020 0020 0041 0020 0041 0020 0020 0517

Off:
0000 0068 0000 000B 0020 0123 0020 0041 00C2 0020 0123 0020 0020 0020 00E2 0020 0081 0020 0081 0020 0060 0041 0081 0020 0020 0517

Mute:
0000 0068 0000 000D 0020 0123 0020 0040 00C2 0020 0123 0020 0020 0020 00E2 0020 0040 0020 0061 0020 0040 0020 0040 0040 0040 0020 0040 0020 0020 0517

Volume Down:
0000 0067 0000 000E 0020 0123 0020 0041 00C2 0020 0123 0020 0020 0020 00E3 0020 0020 0041 0020 0041 0020 0020 0020 0020 0020 00A2 0020 0020 0020 0020 0020 093E

Volume Up:
0000 0067 0000 000E 0020 0123 0020 0040 00C2 0020 0123 0020 0020 0020 00E3 0020 0040 0020 0020 0040 0020 0020 0020 0020 0040 0082 0020 0020 0020 0020 0020 093E

Input 1:
0000 0067 0000 000B 0020 0123 0020 0040 00C2 0020 0123 0020 00A1 0020 0061 0020 00A1 0061 0020 0020 0020 0040 00A1 0040 0020 0123

Input 2:
0000 0067 0000 000C 0020 0123 0020 0041 00C2 0020 0123 0020 00A2 0020 0061 0020 0020 0020 0061 0061 0020 0020 0061 0020 0081 0041 0020 0123

Input 3:
0000 0067 0000 000D 0020 0123 0020 0040 00C2 0020 0123 0020 00A2 0020 0061 0020 0040 0020 0040 0061 0020 0020 0020 0020 0020 0020 0081 0040 0020 0123

Input 4:
0000 0067 0000 000C 0020 0123 0020 0040 00C2 0020 0123 0020 00A2 0020 0061 0020 0020 0040 0040 0061 0020 0020 0040 0040 0081 0040 0020 0123

Input 5:
0000 0067 0000 000C 0020 0123 0020 0041 00C2 0020 0123 0020 00A2 0020 0061 0020 0061 0020 0020 0061 0020 0020 0020 0061 0081 0041 0020 0123

Input 6:
0000 0067 0000 000D 0020 0123 0020 0041 00C2 0020 0123 0020 00A2 0020 0061 0020 0020 0020 0020 0020 0020 0061 0020 0020 0081 0020 0061 0041 0020 0123

Input 7:
0000 0067 0000 000D 0020 0123 0020 0040 00C2 0020 0123 0020 00A2 0020 0061 0020 0040 0040 0020 0061 0020 0020 0020 0020 0040 0020 0061 0040 0020 0123

Input 8:
0000 0067 0000 000D 0020 0123 0020 0040 00C2 0020 0123 0020 00A2 0020 0061 0020 0020 0061 0020 0061 0020 0020 0040 0020 0020 0020 0061 0040 0020 0123

Wow that is so kind, thanks!

I know of the harmony Database the 7.1 and 7.1 HD are the same so these should work, however I can only get the 'Power Off' to function correctly. This could well be an error on my part though so I will double check.

If you can post or PM me more codes I would be vey grateful.

Thanks so much.

Adam :)

PM sent. I think the ones they gave you are their hex function codes. What you "really" want them to give you are the codes in "Pronto hex". There is a convoluted way of translating those function codes into their Pronto equivalents, but it is ugly and time-consuming. You can read up on it more at remotecentral (although I can no longer remember where on their site)

Thanks Twilly, much appreciated :)

My Q50 was programmed to control my old Samsung DLP. I have bought a Mitsu DLP and want my Q50 to control the new TV without having to reprogram everything. I searched this forum and found reference to "super device swap". So, I added the device to the library and tried to use the "super device swap" but a bunch of keys that were programmed for other devices got changed to the new Mitsu also (for instance "list" was pointing to my DirecTV receiver and it got changed to point to the Mitsu).

I would have thought I could find the make/model of the TV in the software, change that, and then all existing Samsung buttons would be changed to do the same function on the Mitsu (and for that matter, all the macros would continue working fine). After all, it's just software ...

Am I able to do this and if so, how?

Thanks.
Robert

My Q50 was programmed to control my old Samsung DLP. I have bought a Mitsu DLP and want my Q50 to control the new TV without having to reprogram everything. I searched this forum and found reference to "super device swap". So, I added the device to the library and tried to use the "super device swap" but a bunch of keys that were programmed for other devices got changed to the new Mitsu also (for instance "list" was pointing to my DirecTV receiver and it got changed to point to the Mitsu).

I would have thought I could find the make/model of the TV in the software, change that, and then all existing Samsung buttons would be changed to do the same function on the Mitsu (and for that matter, all the macros would continue working fine). After all, it's just software ...

Am I able to do this and if so, how?

Thanks.
RobertRobert, you were using the correct feature, the Superfast Device Swap. So I don't know it you were using it incorrectly or what. Here's how you should do it (assuming NSP3):
DON'T delete the Samsung yet
Add the Mitsubishi, but don't Start the Page Collection
Go to Edit, SuperFast Device Swap
In the Device to be Replaced, put in the Samsung
In the Device to be used as Replacement, put in the Mitsubishi
If you want, you can check the Advanced box, which will let you see what will be changed, and will let you change some options
Press FinishThat's all there is to it, with one caveat: If there were some functions that the Samsung had that the Mitsubishi does NOT have, they will not be replaced.

In order to be used quickly with best results, this feature RELIES on you using the standard Nevo names for functions. So if you've changed, for instance, "Channel Down" to "Channel -", things won't go so well without some extra work by you in the Advanced area of the SuperFast Device Swap.

The new "Advance" feature (NSP 3.0) in Super Device Swap makes it a much, much more powerful tool than it was before. Used in conjunction with the new "Find" function, you can easily swap devices without having to scour the whole configuration for unmatched or orphaned commands. :) Very nice.

Well I set aside the afternoon today to program my Q50 for a new Blu-ray player. I used the Super Device Swap and was done about 2 minutes later. Truly a great feature.

I was given a Nevo Q50 with no manuals. I paid an AV tech to program it for me, including control of a Samsung DVD/VCR player. I now can watch the DVD player, but not the VCR. He will NOT return my calls. I've found the screen with DVD, VCR, Display, Subtitle and Language buttons on it, but when I select the VCR button I see blank screen on the TV despite seeing the time ticker counting on the VCR player. I've tried everything. Any ideas?

I think you need another cable. The Samsung combo DVD/VCR units I've worked with need one set of (usually component with digital audio) cables for the DVD side, and another set (usually composite with red/white analog audio) for the VCR side. In other words, they're basically two different units thrown inside one box.

So you'll need to add those cables into your AV receiver under a different input and then program the Nevo to:

1. Press the VCR button on the DVD/VCR
2. Change the AV receiver to that input

I think you need another cable. The Samsung combo DVD/VCR units I've worked with need one set of (usually component with digital audio) cables for the DVD side, and another set (usually composite with red/white analog audio) for the VCR side. In other words, they're basically two different units thrown inside one box.

So you'll need to add those cables into your AV receiver under a different input and then program the Nevo to:

1. Press the VCR button on the DVD/VCR
2. Change the AV receiver to that input

the composite output will actually display both the vcr and dvd sources. The simple thing to do may be to just rewire with composite, then there is only one input change needed in the Nevo.

Considering that NevoQ50Owner paid someone to program the remote for him, he probably isn't able to change the configuration himself. (And his programmer is no longer available....an all too common problem with CIs, unfortunately.)

The simple cable solution sounds the most promising, in that it seems likely (given the no-picture behavior he's seeing) that this is how his remote is already programmed.

the composite output will actually display both the vcr and dvd sources. The simple thing to do may be to just rewire with composite, then there is only one input change needed in the Nevo.But then the DVD will look like crap

But then the DVD will look like crap

i'm not arguing that, i'm just saying what this simplest fix would be.

Hi Guys,

I am writing a very basic Widget to display the Volume of my SSP (ADA Suite 7.1 HD) on the Nevo but have a few issues. The main one being I have no idea what I am doing but...

The Widget does work but is very laggy and sometimes does not update the display at all. I am guessing it is some kind of timing/delay issue?

I also have an issue with how the output is displayed and I think I need some way to filter or mask the ASCII displayed by the button.

I have attached the script below, perhaps you can tell me I am approaching this incorrectly but this is my first attempt so I am very open to suggestions :)

http://www.avsforum.com/avs-vb/attachment.php?attachmentid=185144&d=1283942027

The basic plan is after pressing the volume key, the HEX feedback output from the SSP is displayed on the Remote, a bit basic but it seemed the easiest method.

The issue I have with the ASCII output is that is it prefixed and suffixed by a square text symbol, possibly denoting a space? Is there a way to tell the Nevo to ignore the first and last ASCII characters?

Thanks,

Adam