So I got a postcard today about the 5 free movies from the Summer promotion that I ordered in early October. It blames the delays on the studios being short of supply to fulfill the movies and sets a new ETA to ship them of February 22, with up to another 30 days to receive shipment.

So let's see, I have a confirmed, signed receipt that they received the order of October 17. It therefore took them 13 weeks to acknowledge (despite a promise to fulfill in “up to 10 weeks”) that they were late with fulfilling and it will take an estimates 22 weeks to receive 5 discs (I don't say "my" discs since I am likely to receive 5 random discs that I didn't ask for).

In the meantime, they are fulfilling the Fall orders for people who bought their players months after me (and frankly have much better titles to select from) in 4-6 weeks on average.

The truly amazing part is they had the gall in the postcard to suggest that I might want to consider canceling the order -- not substituting it, mind you, which they refuse to do, but just saying "no thanks, you don't need to send them" -- and they even supplied a pre-posted return card where we can acknowledge we don't want the order. So they have the time and energy and money to do all this, but not to actually fulfill the movies?

What bothers me most is the whole excuse for the delay is totally bogus. They claim they are waiting to get re-stocked on the movies but I have two fundamental problems with this:

1) How can they claim they are waiting to fulfill the movies as a reason for the delay when we know with a certainly they plan to randomly substitute other movies than what I selected anyway? When I spoke to a supervisor they even acknowledged this. But when I asked for the logic of claiming a delay if they substitute anyway, he said “That’s a really good point, but I don’t have an answer for you.” When I asked to speak to someone who did, he said there was no one in the organization (Archway, who does the fulfillment) who could. In fact, when I said “It just sounds like an excuse then” he actually said, “Between you and me, you’re right, but there’s nothing I can do.” When I volunteered to select substitutions, he said that was impossible. So I am supposed to wait 22 weeks to receive random movies they could have fulfilled any time. Great.

2) All of the titles I have selected are in ready supply everywhere. I have seen them all at the stores all the time and I just checked three online sites and they are all in stock everywhere. Every single one of them (except the one that is a Paramount title that they won’t fulfill anyway). So the idea that they are waiting on stock is either a lie or the studios are refusing to fulfill them despite inventory. Heck, all the ones I ordered (except the Paramount one) are so readily in supply that they are being sold for $14.95 or $19.95 at Amazon, and you know they do that for the ones they are trying to unload excess stock on…

I have tried speaking to Disney (who allegedly manages the program), Sony and the Blu-ray Disc Association and all of them completely disown any responsibility. They all say it is an Archway issue and Archway says it’s a studio issue and that regardless they are not obligated to fulfill by any timeline or with any particular movies.

I think this is bad faith on everyone’s part. These films were part of their sales process (they promoted “up to $200 value” even). I am left with a bad taste in my mouth for all the parties involved. And I could care less that the HD DVD’s are having similar fulfillment issues. That doesn’t justify it. If no one was receive movies because they were out of stock everywhere, fine. But there is no excuse to fulfill 3 week old orders while 13 week old orders sit collecting dust despite no intent to actually send the requested movies anyway. And if they can marshall the resources to send a postcard trying to get people to opt out of the program, they certainly could have figured out how to handle allowing them to substitute their orders.

ibtl, but I agree...

IBTL?

umm those are legit reason but thinking about it. Might go in the HD Software section.

let's hope the issue with OP is the exception rather than the norm. kinda like when i ordered my meal at burger king, took my number went to sit, 10min later i go back to the counter to find out they somehow skipped my order.

got the same postcard in the mail today too!! funny thing, the online page where you can check say they mailed my movies 01/14/2008...I guess they meant the postcard!!

Were any of your selections from Paramount?

IBTL? = In before the lock. Kind of a stupid phrase that every one seems to be using now. I guess they think it is really HaXor or what ever the phrase is. I prefer English myself, with a sprinkling of AV geek of course.

Were any of your selections from Paramount?

IBTL? = In before the lock. Kind of a stupid phrase that every one seems to be using now. I guess they think it is really HaXor or what ever the phrase is. I prefer English myself, with a sprinkling of AV geek of course.

I put the ? next to mine because why would this be locked. It is legit concern and now other people are getting the same thing. If anything, wrong forum but even that is debatable.

Postcard doesn't mean much. I actually got my movies a week before the postcard came (it was HD not Blu but the same company does both).

Same thing happened for the HD ones. Distribution companies fault, not Sonys, Disneys, Toshibas, etc.

Waiting 2 months for the HD offer, haven't even sent in the BD one.

I'd rather not worry about, i'm buying some BDs now and if they get here they get here. I was planning on selling like 3 or 4 of them anyway, but i wouldn't be surprised because of all the bad experiences i've had with rebates for PC parts. These companies promise everything and always disappoint.
"If it's too good to be true, then it probably is"

To answer a couple questions...

1) I called them yesterday, so I know mine haven't shipped regardless of the postcard.

2) There are a couple other posts. The consistent pattern is Fall promotion people are getting their discs relatively promptly. Summer promotion people who sent it in the last month or two of that previous promotion have been stuck waiting. When they do get their discs, some of them are randomly substituted. Consistent experience of those who call, even before they ship, is they refuse to allow users to select what movies are substituted. They even admit that they have this big bin of movies and the people just pull one out of the bin. It would be too inefficient to their process to allow any selection of the substitution.

3) Yes, as I said in my post, one of them was a Paramount title -- The Italian Job. That's why I know for certain it will be substituted. But why should I way around to get substituted anyway? I would rather just get random movies now or select from the Fall promotion titles.

4) I think it would be wrong to lock this thread, unless the discouse degenerates. I think anyone who looks at my history of posts will ee I am not a troll. I believe this is a legitimate topic and I think it is perfectly legitimate and not baiting to say that these parties should be ashamed. They are showing absolutely no integrity for their promotional promises or any respect for their customers.

Same thing happened for the HD ones. Distribution companies fault, not Sonys, Disneys, Toshibas, etc.

Waiting 2 months for the HD offer, haven't even sent in the BD one.

If you send in the BD one, you will get yours before me. That is my point -- they are specifically screwing up the Summer people while doing fine for the Fall people.

As I said, I don't care that the HD DVD side is having the same problems or that it is a distribution company problem. The distribution company is a vendor of the studios and can be hired, fired, directed or penalized. The studios who promoted the deal to sell their products and who are supplying the content (which the distribution company claims they are waiting on) have the ultimate responsibility. The fact that they are aware of the problems -- for several months now -- are are doing nothing about it, while authorizing their vendor to send out post cards asking people to opt oout of the deal is totally on them. If I outsourced my job and they failed at it, I don't get to tell my boss that its not my responsibility. It would be very easy for Disney or Sony to insist that Archway allow people waiting to select substitutions or to say to automatically substitute with fall titles. They are electing not to do this.

I'm appalled Citivas. Your post is very informational and well written.

I have been waiting for months for my HD DVDs. I've given up hope. I never got the card or the opportunity(?) to cancel!

If you send in the BD one, you will get yours before me. That is my point -- they are specifically screwing up the Summer people while doing fine for the Fall people.

yeah it is pretty messed up. You seem to be right considering I sent my offer in the first week of December and got them this past Monday. You would think they would have a way of handling the orders as they come in not pushing people further back. Hope things work out for you.

As I said, I don't care that the HD DVD side is having the same problems or that it is a distribution company problem.

You should care. You blamed the wrong people, and have evidence of that, yet haven't retracted that sentiment at all. Directing your frustration at the right people/party/entity is bound to get your problem solved faster.

Brandon

Same thing happened for the HD ones. Distribution companies fault, not Sonys, Disneys, Toshibas, etc.

Waiting 2 months for the HD offer, haven't even sent in the BD one.How is it not the fault of Sony, Disney etc..? The "distribution companies" are only working for the aforementioned names...they didn't initiate or promote the program. This is basically just a rebate with a different name..and everyone knows that rebates can be a crapshoot at best.

You should care. You blamed the wrong people, and have evidence of that, yet haven't retracted that sentiment at all. Directing your frustration at the right people/party/entity is bound to get your problem solved faster.

Brandon

eh, the studios are the ones that are ultimately responsible. It's their names on the movie, it's Sony's name associated with the promotion. You're just splitting hairs.

eh, the studios are the ones that are ultimately responsible. It's their names on the movie, it's Sony's name associated with the promotion. You're just splitting hairs.

Yes, let's blame Sony for the HD DVDs not being delivered. Makes great sense :)

Brandon

Yes, let's blame Sony for the HD DVDs not being delivered. Makes great sense :)

Brandon

Someone didn't read the thread.

You should care. You blamed the wrong people, and have evidence of that, yet haven't retracted that sentiment at all. Directing your frustration at the right people/party/entity is bound to get your problem solved faster.

Brandon

How am I blaming the wrong people? First of all, the fulfillment company (Archway) works for the studios I am blaming. Is your opinion that this gives the studios a free pass because their sub is screwing up? I don't understand that logic at all. I would agree if it was a momentary thing and then the studios subsequently demonstrated good faith to try and rectify it. But they have known about this problem for MONTHS. There are even articles out there about it and statements from spokespersons. Once the studios recognize that they have a sub that is causing a problem, it becomes their responsibility to address the issue. Worst case, let's say that Archway says they don't have the resources under the current contract to fix it, the studios should step up and pay what it takes to fix it or take the work from Archway. And all that is giving the benefit of the doubt that it truly is an Archway problem and not that they are taking the heat, as vendors often do, for a direct studio problem, such as them holding back the discs to fulfill or having ordered them to proceed to fulfill the Fall people first, figuring they have already screwed the Summer people and they want to limit the number of people alienated further since the damage is done with us. Anything is possible but it doesn't matter since in every scenario, the studios are responsible.

Second, I clearly direct some of the blame to Archway, holding them responsible for not making an effort to allow people to opt for substitutions.

I got a postcard saying that my titles weren't available AFTER I had already recieved them.

This is my biggest fear and the main reasons I hate rebates and promotions you have to send in. This was such a big selling point for both HD DVD and BR. Every ad had these 5 free movies in them to lure customers to buy right now, with some saying 7 or 10 free but with 5 by mail.
This is the reason I waited for a deal such as Best Buy's get 5 movies now and 5 buy mail to turn purple(hate that term).
BTW still waiting on my HD DVD deal sent on November!

Got my Blu-rays in 3 weeks and have been waiting for the HDDVD's for 3 months and counting now. To be honest I could really careless.

My 5 were also on the tale end of the first promotion and I have not seen anything, not even a post card. I can see them on the site when I got there, so they received the rebate form. I hope I get them eventually - a postcard to opt out is pretty insulting.

The Summer promotion and the Fall promotion are being done by two different companies. Summer = Incompetence Incorporated and Fall = On The Ball Enterprise.

The discs are still coming albeit with further delay, and they are free. It's not as though they've cancelled the offer.

The disc titles aren't that great anyway. Frustrating, yes, but no need to get all worked up about this.:rolleyes:

I think this is bad faith on everyone’s part. These films were part of their sales process (they promoted “up to $200 value” even). I am left with a bad taste in my mouth for all the parties involved. And I could care less that the HD DVD’s are having similar fulfillment issues. That doesn’t justify it. If no one was receive movies because they were out of stock everywhere, fine. But there is no excuse to fulfill 3 week old orders while 13 week old orders sit collecting dust despite no intent to actually send the requested movies anyway. And if they can marshall the resources to send a postcard trying to get people to opt out of the program, they certainly could have figured out how to handle allowing them to substitute their orders.

So, you think they're not sending them... Why again? Other than supply (or lack thereof) why do you assume they need an excuse?

And actually the HD DVD thing DOES validate their story in fact. Sending more recent orders first indicates a change in fulfillment method, nothing nefarious as you seem to indicate.:rolleyes:

You act as though you wouldn't have bought into Blu without the FREE movies you now complain about. We all know however the mentality rabid BluBoys have, so this is unlikely. Rather, this seems more like another example of a me-first society where instant gratification replaces common sense.

Were any of your selections from Paramount?

IBTL? = In before the lock. Kind of a stupid phrase that every one seems to be using now.

It's very stupid (and even worse now that some are too lazy to even spell it out). Apparently, some think there's a prize related to this nonsense. Why else would they do it?

My 5 were also on the tale end of the first promotion and I have not seen anything, not even a post card. I can see them on the site when I got there, so they received the rebate form. I hope I get them eventually - a postcard to opt out is pretty insulting.

Interestingly enough, on the very day that I posted the above the discs arrived. No surprise that the Paramount disc was not included.

So, you think they're not sending them... Why again? Other than supply (or lack thereof) why do you assume they need an excuse?

And actually the HD DVD thing DOES validate their story in fact. Sending more recent orders first indicates a change in fulfillment method, nothing nefarious as you seem to indicate.:rolleyes:

You act as though you wouldn't have bought into Blu without the FREE movies you now complain about. We all know however the mentality rabid BluBoys have, so this is unlikely. Rather, this seems more like another example of a me-first society where instant gratification replaces common sense.

Whatever. If you want to throw insults and generalizations around that is between you and the moderators. You come across as a 12 year old, whatever the actual truth...

You are wrong to assume I (or some others) would have bought without the promotion. In general it is always wrong to make sweeping assumptions and it is particularly silly to generalize all Blu-ray users as rabid fans. In my case I may have bought a PS3 eventually, but the timing was absolutely tied to it being near the end of the Summer promotion (and the Fall promotion had not been disclosed yet). Had I waited I could have gotten a cheaper PS3 as well.

You say that HD DVD having trouble too validates their story but you don't actually justify this with any details or logic. All that it demonstrates is that across the board the studios are outsourcing to incompetent fulfillment companies and/or that they didn't properly manage their supply chain to feed the distribution with enough product, despite the that fact overall sales were less in both camps than they forecast a year ago so its a little insincere to claim they were surprised by the response. And the fact that they have exess inventory in the retail pipeline and are selling it at a discount undercuts the credibilit that they didn't have the capcity to filfill the orders. But all of this is mute because the core issue is that the studios hire and manage the fulfillment outsourcers so it really doesn't matter what the reason is or who is the blame. To paraphrase Truman (former president in case you haven't reached the year you take American History yet), the buck stops at the desks of the studios...

Also, none of this justifies not allowing people waiting to select substitute titles that are available rather than trying to push them to opt out. And as to the idea that it is free, there is plenty of case law that backs up the fact that since they promoted it as part of the value of the purchase at the time (and as others have pointed out they aggressively promoted it in every ad they could), it is considered part of the purchase and not free.

I don't believe in any conspiracy either. My guess is this is pretty simple. They low bid the work to a company that planned to make a big profit by putting about 2 people on the job (it is telling that I have spoken to customer service three times and gotten the exact same people every time between the initial caller and the supervisor). So it was doomed to slow delivery from the start. Then the Paramount thing happened and they lost some of the titles and started randomly fulfilling. Then they ran out of some titles from the Summer promotion as a result and rather than logically conclude that since they are substituting without consent anyway let's use readily available titles from the newer promotion, they put the whole summer program on hold until they got around to manufacturing the older titles in the supply chain again. In the meantime the Studios figured out the company was incompetent and decided to fix it for the fall promotion but determined the summer promotion people were already screwed and disatisfied so it was not worth throwing money at fixing the problem for them and it was a better strategic decision to limit the breath of customer relations damage by concentrating their effort on doing better with the fall people. Its similar to how airlines thing when they really screw up a flight and aggrevate all the people on it, but then compound the problem by denying them gates, etc. down the line to instead keep later flights on track -- contain the damage to fewer people and figure you've already lost them. From a cold, strategic standpoint it makes sense. But the airline example is not completely comparable because in that case they have the limited resources of finite gates and take off positions. In this case the studios could have thrown a relatively trivial amount of money to fix it by hiring more grunts to allow people to opt into more readily available titles but have obviously declined to due so...

Well I sent my HD-DVD and Blu-Ray rebates of to El Paso on the same day. Now I have an AT&T Cellular rebate to send to El Paso. It will be interesting to see what happens when.

Well I sent my HD-DVD and Blu-Ray rebates of to El Paso on the same day. Now I have an AT&T Cellular rebate to send to El Paso. It will be interesting to see what happens when.

On the Blu-ray side at least, if you were in the Fall program you should be fine...

It's ridiculous how poorly run the summer program is. It had been about 3 months since I sent in my info, so I checked the status on-line. They had misspelled my name and changed my order for Invincible to Chicken Little. I called to have them to fix it and they said my order was locked, and they would fix it after it shipped (yeah right). That sounded like a load of BS, but the woman was quite insistent. Two days ago, they sent me a postcard saying my order had been delayed until mid-February and that due to unavailability (The Italian Job), they made a substitution (Into the Blue; ugh). I of course had the option of canceling my order. Then today I received my order.

I think I'll wait until mid-February to complain in case they accidentally send me a second set, because I'm 99% sure they won't fix their mistake. At least that way I can e-bay the lot of them for a grand total of $25 and buy one decent disc. The movie selection was so much better for the more recent promotions, I wish I could substitute some of those titles for the crap I'm stuck with.

Postcard doesn't mean much. I actually got my movies a week before the postcard came (it was HD not Blu but the same company does both).
Three days ago (Jan. 17) my friend Al got the postcard on the BR's. I said, "Do nothing." The next day his BR freebies came.
There was a substitution and something was left out (sorry, don't have titles)... but he DID receive them.
I now expect mine to arrive in about a month---- with a probable postcard delivery two days before.

More to come.........

the old saying, "You get what you paid for" applies here :)

There was no promise of free movies when you bought the player. Read the fine print, it probably says "while supplies last" or something to that effect to get them out of sending them to you at all. The fact that they are letting you know they are still sending them should be a good sign.

the old saying, "You get what you paid for" applies here :)

There was no promise of free movies when you bought the player. Read the fine print, it probably says "while supplies last" or something to that effect to get them out of sending them to you at all. The fact that they are letting you know they are still sending them should be a good sign.

I paid $600 for them... and the law is on my side, regardless of the fine print. It's pretty clear actually. There is a lot of precedent for the "implied promise" when they market is as part of the sale.

I paid $600 for them... and the law is on my side, regardless of the fine print. It's pretty clear actually. There is a lot of precedent for the "implied promise" when they market is as part of the sale.

good luck with that

Whatever. If you want to throw insults and generalizations around that is between you and the moderators. You come across as a 12 year old, whatever the actual truth...

I present the realist POV, without the childish emotion and tangling of legal issues to support my frustration. You?

You are wrong to assume I (or some others) would have bought without the promotion. In general it is always wrong to make sweeping assumptions and it is particularly silly to generalize all Blu-ray users as rabid fans. In my case I may have bought a PS3 eventually, but the timing was absolutely tied to it being near the end of the Summer promotion (and the Fall promotion had not been disclosed yet). Had I waited I could have gotten a cheaper PS3 as well.

Your flailing emotional response and conspiratorial accusations tend to indicate otherwise, but I'll go with you on this.;)

You say that HD DVD having trouble too validates their story but you don't actually justify this with any details or logic.

None needed. Everyone knows that the supply issues are a shared concern with both camps. The fact that the obvious was not stated is simply energy conservation on my part. You focusing on that in an attempt to lessen my argument is as futile as it is obvious.

And the fact that they have exess inventory in the retail pipeline and are selling it at a discount undercuts the credibilit that they didn't have the capcity to filfill the orders.

Okay--Who is "they"? Do you think the same company sending goods to retailers is the same as the ones fulfilling this offer? Different retailers have different modes of distribution. It isn't a stretch to assume a very similar situation here, only magnified since comparing retail distro vs promo company fulfillment is totally unrelated.

But all of this is mute because the core issue is that the studios hire and manage the fulfillment outsourcers so it really doesn't matter what the reason is or who is the blame.

Bipolar much? You flail about in one paragraph and answer your own question in the next.:rolleyes:

Also, none of this justifies not allowing people waiting to select substitute titles that are available rather than trying to push them to opt out. And as to the idea that it is free, there is plenty of case law that backs up the fact that since they promoted it as part of the value of the purchase at the time (and as others have pointed out they aggressively promoted it in every ad they could), it is considered part of the purchase and not free.

And in reality, their time frame for fulfillment is pretty much whenever. "At least" 8-10 weeks means "maybe this year" if interpreted differently.

I don't believe in any conspiracy either.

...

Then they ran out of some titles from the Summer promotion as a result and rather than logically conclude that since they are substituting without consent anyway let's use readily available titles from the newer promotion, they put the whole summer program on hold until they got around to manufacturing the older titles in the supply chain again.

No substitution consent required on free stuff. Again you drop these little tidbits in there to imply impropriety and season the argument with pseudo-legalese, but it's irrelevant ultimately.

...contain the damage to fewer people and figure you've already lost them.

Usually that's true and posts like yours confirm this reality.

In this case the studios could have thrown a relatively trivial amount of money to fix it by hiring more grunts to allow people to opt into more readily available titles but have obviously declined to due so...

You have to realize you aren't a client of the fulfillment company. As a result, if their employer is happy then they are.

I present the realist POV, without the childish emotion and tangling of legal issues to support my frustration.

LOL. You obviously don't read your own posts. You go on believing that and good luck with your people skills...

But after you get passed all your silly noise the bottom line is we just come from two totally different POV's. Being a "realist" is not the same as an apologist. I understand what and why the studios and the fulfillment company are doing, but that doesn’t mean I should accept it. My post is simply calling out an obvious truth – that the studios have done a lousy job with this promotion. A thousand other promotions could be handled lousy too and it doesn’t make it less true. They could be paying us (as opposed to offering it “free”) and it doesn’t make it less true.

What’s the point of defending them? Do you actually believe they have done a good job or that it is really beyond their control? Or are you one of those people who have to defend against anything remotely construed as negative about Sony or Blu-ray by reflex? Nevermind – consider it a rhetorical question. My guess is you just like to bait responses and are an equal opportunist about it. That’s fine. Have fun. I’m comfortable that people reading can make up their own minds about what makes sense…

On the Blu-ray side at least, if you were in the Fall program you should be fine...

Is the Fall program still running? I sent mine in yesterday.

...and yes this is disgusting, I really can't figure out what excuse there is for this taking this long for some. It's a pretty open secret that companies depend on low returns of rebate forms and free-bee offers. Maybe more people are actually sending them in than stock allowed for, and studios are reluctant to make new runs until they absolutely have no choice? Either way I see no reasonable defense of this, you as good as bought them when you bought the players. If they're going to resort to random titles, they may well send me one I already have.:mad:

Sadly examination of the fine print states "Buena Vista Home Entertainment reserves the right to withdraw or modify any terms of this offer"

Either way I see no reasonable defense of this, you as good as bought them when you bought the players.

No, you didn't, as your reminder clarifies below:

Sadly examination of the fine print states "Buena Vista Home Entertainment reserves the right to withdraw or modify any terms of this offer"

LOL. You obviously don't read your own posts. You go on believing that and good luck with your people skills...

My posts reflect the fact that much of what people mean when they post is contained in what is implied. Not everyone is as perceptive in seeing that.

Being a "realist" is not the same as an apologist. I understand what and why the studios and the fulfillment company are doing, but that doesn’t mean I should accept it.

Agreed. I'm apologizing for no one; simply pointing out the fact that shizz happens, and very rarely is it true incompetence or maliciousness. You should be happy they offered anything, if in fact the hardware purchase had nothing to do with the offer as you assert.

What’s the point of defending them? Do you actually believe they have done a good job or that it is really beyond their control? Or are you one of those people who have to defend against anything remotely construed as negative about Sony or Blu-ray by reflex?

Actually you'll recall I mentioned the problems HD DVD had as well. Try to assume not everyone boils things down to a child-like level.

And to answer you question--I'm sure many things are out of their control (still don't know who "they" are--but I guess that's a small detail you don't need to worry about).

Nevermind – consider it a rhetorical question. My guess is you just like to bait responses and are an equal opportunist about it. That’s fine. Have fun. I’m comfortable that people reading can make up their own minds about what makes sense…

...So they'll ignore your posts then.

My thrust is simply that "the entity known as they" isn't saying "screw the people that mailed their stuff in, we're only going to ship to retailers."

I mentioned earlier in this thread, that I also got the postcard last Friday. Online they state that they shippped 1/14/08, and today they arrived in the mail. Looks like they made some substitutions to the ones choses (though the movie 'The Guardian' shipped as requested, and that was the only one I would have bought anyway).

Just a heads-up to other people who may have received the postcard recently.

Is the Fall program still running? I sent mine in yesterday.
I'm sending mine in next week..:)
Are any movies from the Fall offer from Paramount?

I received mine in 3 weeks...Mailed them in a few days before Christmas, received them in the mail last week. I was floored.

Look on the bright side: You could have been an early adopter who didn't get any free movies.

I've been waiting since October for my 5 free HD-DVD's with no hope now.

Look on the bright side: You could have been an early adopter who didn't get any free movies.

+1

My point exactly. I can't believe the pressure people are putting on these companies to send them their FREE discs.

They should just send you a notice saying "sorry, we changed our mind since you've harassed us to this degree."

Gift horse etc etc