I had problems with my Superman Returns HD DVD combo. I returned it to WB, and they sent me a new one that played fine.

I am having the same issues with 2 of my Universal titles, does anyone have the return/exchange information for Universal?
Thanks for your help.

Here you go

http://homevideo.universalstudios.com/dvd_replacement_agreement.html

Hopefully that is the right program!

It is for HD DVD, this link is for defective DVDs