A copy of my correspondence to Napster...

Attention: Chris Gorog, Napster CEO

We signed up for a free Napster trial on 19-Dec-07 and cancelled during the the trial by using the "Cancel Free Trial" link as directed.

Nonetheless, you have charged our credit card for $9.95 on 27-Dec-07 and again a month later in January.

We have spoken to your customer service people who initially agreed to remove the January charge but would do nothing about the December charge.

When I suggested that I would get Mastercard to reverse the charges, I was then told Napster would do nothing for me.

This is an unacceptable con!

I am extremely disappointed in Napster. I have recommended it to several people since my trial and now regret that very much.

I will be filing complaints with Mastercard and appropriate consumer agencies as well as posting my situation to all online discussion groups.

I am very sorry that Napster has chosen to take such a scummy approach in its business practices.

Absolutely get your credit card company involved. Mastercard does not like companies that get too many chargebacks. Just be sure you have documentation for your claims.