Quote:
Originally Posted by SlickRickDFW
I am having an issue with my 520 accessing the server properly for the ActiveTV function. It is logging in and handshaking with the server, but the TV screen populates with the typical ActiveTV blue background with no icons and two messages - 'Undefined' for the icons. I can logon as an Administrator on the PC server machine running the MediaMall side, use the supplied ActiveTV icon and see ActiveTV content so my server connect outbound is active. I have disabled all firewalls and re-installed the ActiveTV software.
I noticed I get the same result with the blue background and 'Undefined' message text when I logon on as a different user on the PC server and try using the ActiveTV icon.
Anyone have any ideas before I try to go to D-Link Support?
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Don't go to D-link, go to MediaMallSupport, ActiveTV is their product and
the are VERY helpful. I have had two problems very similar to your issue
and they have solve both of them.. A couple of suggestions, first you
might try the release of the MediaMall server on their website.
www.themediamall.com then if that does not work, I would go into the
setting menu, and turn on logging, after you have seen the error,
then click on the send button, it will zip up the logs files, then you
email them to support. Also make sure that you see the issue both
from the windows application and from the 520. If you are running vista
ultimate 32, there is registry bug that we ran into that has nothing to do
with their software (they found it for me), and created a work around.
I can not speak for everyone, but I have
NEVER found a support group
for a company that really went out of their way to resolve the problem like MediaMall Support.