Moxi ( Motorola BMC90xx ) Q&A and Discussion Thread

[thescrub]

I woke to 4.1 in Reno this morning. 89509

[AtogMuncher]

I have come across my first real glitch since getting 4.1, although its a minor one I am curious if anyone else has notice something like this.

I have a recording for an episode of Dexter that says its 48 minutes long (thus it looked like it had been cut off 12 minutes early) but it is actually the full hour long when played back ( I know this because I ran a timer just to make sure it was the full hour run time). I have a theory that maybe it started recording on the internal drive but there wasn't enough room so part of it has spilled over into the external drive. At first I thought it might be that I was recording two shows at once, but I have since done another one of those and didn't see this behavior.

Anyway, thought I would share this with everyone, would like to see other reports like this so I can get a feel for what to watch out for

[wunder]

Originally Posted by wscottyb

For those of you interested in the logic of how MOXI records to which drive, here is what I have noticed thus far.

How do you tell which show is on which drive?

[wscottyb]

Originally Posted by wunder

How do you tell which show is on which drive?

My Western Digital drvie has a blue circular power lamp that spins when the drive is accessed.

[B_Maddox]

Thanks, MoxiGuy, for your reply. I guess I'll just have to wait.

However, and responding to Jokerswild in Rochester, my box is actually connected via a splitter, and I was wondering last night if that might be sucking some signal away from the unit... I mean obviously, there's a loss of some signal, yet I have never had any problems receiving program info update or anything like that. Maybe I'll remove the splitter for a while and see if anything comes of it. Who need the internet anyway? Oh wait...

[jokerswild]

Apparently it was a splitter somewhere outside his house, not an internal splitter. He's got internal splitters also -- he has a cablemodem and three TVs (one direct connected (no box), one with the Moxi box, one with the Moximate -- so he has a 4 way splitter and a filter for sure)

He was receiving programming info updates with no problems as well. It was just the firmware update that wouldn't push.

[B_Maddox]

One more thing...

Do the updates only occur in the late night hours, or can I be so luck as to possibly have the update when I return from work tonight around 11:00?

Thanks for the responses.

[RichGuy]

Any word on Time Warner updating to 4.1? I am in the Southern California area (orange county).

[bm196]

More from Reno 89512 re 4.1 update: Charter CS said couldn't update from there. Sent tech out to do it manually. Not only did he not know there was an update, he couldn't trigger it. Tried switching Moxi boxes. No joy. Still at 3.2 software. No one of his colleagues knew what to do. He will have supervisor call me in am. Any ideas? Will keep posted.

[PC487]

Originally Posted by RichGuy

Any word on Time Warner updating to 4.1? I am in the Southern California area (orange county).

Moxiguy said TWC is testing 4.1. There wasn't any word when it might be released (or even whether it will be released for TWC customers).

[B_Maddox]

bm196, if that is indeed your real name:

Not for nothing, but my friend that I mentioned in an earlier post stopped by Charter here in Duluth, MN to pay his bill this afternoon, and asked why he had the update and others didn't. He was told that (at least here in Duluth) Charter was pushing the update in order of billing number. Interestingly enough, the Charter store that he was at hadn't received the update yet, either... and they're demo-ing the product. I suppose the explanation makes sense.

The rep told him that all boxes should be updated by June 22nd here in the Northland. Likely things may be a tad different, date wise, there in Nevada, but I suppose we'll just have to remain patient. Ah, the antici......... pation.

[putty469]

Originally Posted by AtogMuncher

I have come across my first real glitch since getting 4.1, although its a minor one I am curious if anyone else has notice something like this.

I have a recording for an episode of Dexter that says its 48 minutes long (thus it looked like it had been cut off 12 minutes early) but it is actually the full hour long when played back ( I know this because I ran a timer just to make sure it was the full hour run time). I have a theory that maybe it started recording on the internal drive but there wasn't enough room so part of it has spilled over into the external drive. At first I thought it might be that I was recording two shows at once, but I have since done another one of those and didn't see this behavior.

Anyway, thought I would share this with everyone, would like to see other reports like this so I can get a feel for what to watch out for

I had the same problem with Next Food Network Star. It said 32 minutes but was a complete episode. I don't have an external hard drive.

[bm196]

B_Maddox: not that my screen name needs an explation, but here: my name is Bill Murano. I chose my initials but had to add a number for AOL

[bm196]

Board just dumped me. Continuing because someone on AOL already had "bm." No 4.1 this am. Did the trigger myself, and VOILA! There it was. So much for field techs. Haven't tried features yet, but at least it is there now. Can't even rant at Charter CS now. This is a great Board, by the way. Reno,NV.

[B_Maddox]

Originally Posted by bm196

B_Maddox: not that my screen name needs an explation, but here: my name is Bill Murano. I chose my initials but had to add a number for AOL

[DLSDO]

Obviously the external drive support is nice but I really also like the "star" movie ratings next to the titles on 4.1.

[jlachanc]

Moxiguy,
it's great to hear 4.1 is rolling out for Charter Moxi users. Can you say if/when/ever will former Adelphia, now Comcast, Moxi users will get the 4.1 update?
I'm really jealous of those who have this now.

[B_Maddox]

Okay... after watching my stupid Moxi box reboot itself just moments ago (about 3:50 central) and after not receiving the upgrade (still) I have to ask: How long between manually triggering the stupid software update and actually receiving the update did those that triggered the update wait? I know that it's foolish to be so impatient, but for God's sake.

I know, I know. It's a cable box. I don't know why it's getting me so frustrated. Waiting for this thing is like a child waiting for Christmas; but instead of Santa showing up, you wake to find it's (once again) December 24th.

Back to the manual trigger, what kind of time frame are we looking at...

Thanks in advance.

[B_Maddox]

Okay... after watching my stupid Moxi box reboot itself just moments ago (about 3:50 central) and after not receiving the upgrade (still) I have to ask: How long between manually triggering the stupid software update and actually receiving the update did those that triggered the update wait? I know that it's foolish to be so impatient, but for God's sake.

I know, I know. It's a cable box. I don't know why it's getting me so frustrated. Waiting for this thing is like a child waiting for Christmas; but instead of Santa showing up, you wake to find it's (once again) December 24th.

Back to the manual trigger, what kind of time frame are we looking at...

Thanks in advance.

[SevenMinuteAbs]

I waited 2 days after I triggered the update, but I think it was just coincidence that it happened to be when they were sending out the update.

I bought the WD My Book 500 gb external HD from BB for $129. My storage space went from over 60% full to 6%. Wooohoo!!!

[JohnnyHK]

When I got 4.1 my Moxi rebooted about 5 minutes after I triggered the software update. The status messages during boot noted that it was updating firmware.

[CharterMoxi]

So far slow menu problems and recording problems have decreased. We did drop a lot of content before, however this could have been a signal issue.

[wunder]

Originally Posted by CharterMoxi

So far slow menu problems and recording problems have decreased.

I would hope so! Considering that performance has improved by something like 1000% - with 3.2 I frequently had 10 second delays between clicks. Now it's almost always sub-second.

Originally Posted by B_Maddox

How long between manually triggering the stupid software update and actually receiving the update did those that triggered the update wait? I know that it's foolish to be so impatient, but for God's sake.

The trigger will only help if you have already been scheduled to receive the update. OTOH, if I were you, I'd do a trigger a few times a day since you're (rightfully so) excited to get the update, and you know it's coming soon.

Edit: Best case scenario, triggering the update will only gain you a few hours- it will update immediately rather than overnight.

[siuengr]

I don't know if anyone else has seen this problem but it seems to have gotten worse since I got the 4.1 update. Whenever I pause a recorded show, and then up-pause, my audio is gone. My receiver starts cycling through, Dolby Digital...Pro Logic..., trying to decode the signal but it can't. I have the Moxi set to Dolby Digital and I'm using an optical cable to the receiver. The only way to fix the problem is to go into the audio settings on the Moxi, switch to Mono then back to Dolby Digital. After doing that several times the audio will come back on, sometimes it doesn't and I have to reboot, which really sucks if I am in the middle of recording something.

[AtogMuncher]

Originally Posted by siuengr

I don't know if anyone else has seen this problem but it seems to have gotten worse since I got the 4.1 update. Whenever I pause a recorded show, and then up-pause, my audio is gone. My receiver starts cycling through, Dolby Digital...Pro Logic..., trying to decode the signal but it can't. I have the Moxi set to Dolby Digital and I'm using an optical cable to the receiver. The only way to fix the problem is to go into the audio settings on the Moxi, switch to Mono then back to Dolby Digital. After doing that several times the audio will come back on, sometimes it doesn't and I have to reboot, which really sucks if I am in the middle of recording something.

While I don't use the optical connection for audio (I use the digital connection) I have experienced this with my Samsung QAM tuner if I switch channels to fast (the audio is lost). I have gotten around it by changing to a different input on my receiver and then go back to it, that resets the audio, not sure if this is an option for you (you would have to have the remote handy) but it might be a faster work around until something gets fixed.

[siuengr]

I have tried turning the receiver off and on, as well as changing inputs, and the problem persists, so I don't think its an issues the the receiver, but an actual issue with the Moxi.

[bobafett86]

Hey Moxiguy,

Just noticed a qlich here in Madison with Fox HD 788 and the Moxi. Everytime the Moxi records the show records at least an extra hour. So last nights So You Think You Can Dance recorded for 3.5 Hours even though the show was only 2 hours long. Every show that I have recorded does this. But only for the Fox HD channel. Recording the Fox SD channel works fine. Have you heard of this issue before?

[MoxiGuy]

Originally Posted by bobafett86

Hey Moxiguy,

Just noticed a qlich here in Madison with Fox HD 788 and the Moxi. Everytime the Moxi records the show records at least an extra hour. ... Have you heard of this issue before?

Nope, but I'll pass it along to the tech crew.

[rdsport323]

Originally Posted by PC487

Moxiguy said TWC is testing 4.1. There wasn't any word when it might be released (or even whether it will be released for TWC customers).

AFAIK TWC is no longer supporting Moxi boxes, so I highly doubt they will release a new firmware for something they no longer want customers to have... They aren't actively replacing boxes, but if any problem should arise... That is when they will replace your box with whatever their standard is currently.

I live in So Cal also and just asked about it at our local office.

[BeeCee]

As previously mentioned,
No 4.1 update here yet.

Just checked in case the update was pushed sooner.

Would've loved to record Oakmont.

BC