"Sharp Aquos D92U Owner's Thread II '

[bpmurr]

My original D92 so you can compare. I guess the mura is getting a little better.

46D92U Clouds at STD settings dark room


46D92U Clouds on Dynamic mode lighted room

[KenB123]

Originally Posted by bpmurr

It has mura "clouds" as well. I've had mura on all three of my sets (701, 702, 705) and I can't believe others haven't seen that. I guess everyone watches during the day.

My set has cloudng to some degree, but doesn't affect normal viewing. I notice it when a black screen appears between scenes for example. It is most noticeable when my Oppo DVD player goes into screensaver mode. The colors of the screensaver background happen to highlight the panel inconsistency very well.

As others have commented, your set does have banding but not the traditional banding we have been seeing (i.e., the 3 larger vertical bands and some horizontals). Seems like Sharp has done something to change this. I don't know if this is any better though.

[KenB123]

Originally Posted by bpmurr

This is how all six of my Sharp sets look dating back to my 46D62. Nothing has changed in almost a year. They have to get this nailed by the next series of sets coming from K2 or they are going to be toast. I've bought other brand panels to compare during this process and they don't look like that during a solid color.

I'm not sure what to do at this point. I sometime feel like it is my duty as a consumer to challenge Sharp on this. I've gotten all these sets from them so I can almost say with certainty everyone else who bought a D62 or D92 has the same issue to a varying degree.

IBM had a similar issue a few years ago with their Deskstar hard drives where they were failing. They did the same thing Sharp did which was replace them with new drives which of course did the same thing. At the same time they were also selling the same drive to consumers as if there wasn’t an issue. It seems like Sharp is kind of doing the same thing by selling defective product hoping most won’t notice. The only thing that got IBM to straighten up was a lawsuit….

Unfortunately, even on this forum thread we have those posters who insist that it is our responsibility and fault for having purchased this set. We are criticized for critiquing the set's imperfections, while they defend Sharp and it actions towards the purchasers.

Go outside of this forum, and the average Joe who buys this set probably thinks any problems they see is the signal itself, not the TV.

[bpmurr]

Originally Posted by KenB123

As others have commented, your set does have banding but not the traditional banding we have been seeing (i.e., the 3 larger vertical bands and some horizontals). Seems like Sharp has done something to change this. I don't know if this is any better though.

Actually my screen has the the typical Sharp bands for a 46" set. It's been like that way all the way back to my first 46D62. The three large vertical bands are on the 52" sets. What I have has been called the "dirty window" effect by many on this board.

[oldcband]

Originally Posted by KenB123

Unfortunately, even on this forum thread we have those posters who insist that it is our responsibility and fault for having purchased this set. We are criticized for critiquing the set's imperfections, while they defend Sharp and it actions towards the purchasers.

Go outside of this forum, and the average Joe who buys this set probably thinks any problems they see is the signal itself, not the TV.

You bet you have responsibility for your purchases. I'm no different than you, I came here looking to see if others where having the same problems with a TV I was having. My TV woes where no different than yours. What did I do? I've learned how to buy a TV, where to get advice from professional reviews where I can dissect there findings so I won't make a mistake again.

Now if its your first rodeo hopefully it won't happen on your second. But what I see some are having this banding issue, just like my issue was poor black level retention. Just like some could live with both issues where it was folks like you in and me that couldn't. But some yell louder than others and why do we have to think that some can't live with it and we must be right and there wrong?

I still don't like what I went through but I'm not going to make it the issue of the century and think there going to change for the few of us screaming the loudest. My advice and this is what I did, get your money back and buy something else.

[bpmurr]

Originally Posted by oldcband

You bet you have responsibility for your purchases. I'm no different than you, I came here looking to see if others where having the same problems with a TV I was having. My TV woes where no different than yours. What did I do? I've learned how to buy a TV, where to get advice from professional reviews where I can dissect there findings so I won't make a mistake again.

Now if its your first rodeo hopefully it won't happen on your second. But what I see some are having this banding issue, just like my issue was poor black level retention. Just like some could live with both issues where it was folks like you in and me that couln't. But some yell louder than others and why do we have to think that some can't live with it and we must be right and there wrong?

I still don't like what I went through but I'm not going to make it the issue of the century and think there going to change for the few of us screaming the loudest. My advice and this is what I did, get your money back and buy something else.

Forgive me if I interpreted what you said wrong but basically you’re saying instead of trying to help others even though they don’t know better and trying to hold Sharp to a higher standard we should just take the TV back and move onto something else. Which is fine and I respect that some don’t really want to be bothered. However, some of us are bothered by Sharp for a few reasons. They are trying to pass these panels off as top of the line product. Then promising “screened” sets which end up being the same thing. Costing me the consumer time and money by having to unhook everything, be home from work to receive the set, and then hook everything back up. Sharp is being dishonest in the marketing of these sets and people are buying into it not always realizing that there is an issue with the LCD panels. Maybe I’m just old fashioned but I think it’s my duty to have this issue addressed properly in order to benefit all Aquos owners.

[oldcband]

bpmurr
I'm here like others for information. But you think this forum is where you going to get them to make these changes? Why don't you write the CEO and see where that gets you.

Maybe the AVS should decide if this is the place for this.

BTW: With all the issues in the world this is where you decide to pick your battles. A TV?

[bpmurr]

Originally Posted by oldcband

bpmurr
I'm here like others for information. But you think this forum is where you going to get them to make these changes? Why don't you write the CEO and see where that gets you.

Maybe the AVS should decide if this is the place for this.

I’m already working on something to approach the Sharp CEO with. What are you asking AVS to decide? There shouldn't be a question since everything I've posted and my concerns are backed up with proof. People come to this site for information and what many of us are doing is providing that. It also is a site that provides discussion to come up with solutions for problems as well.

I’m confused do you actually own a Sharp D62, D72, D82 or D92 set at the moment?

If not then why are you even concerned with how owners approach the banding issue?

[whodean]

I own a 52" d92u (with none of the problems shown here) but I agree with olddband, if the company offers to refund your purchase take it and move on.

[bpmurr]

Originally Posted by whodean

I own a 52" d92u (with none of the problems shown here) but I agree with olddband, if the company offers to refund your purchase take it and move on.

Do you own a digital camera? Willing to put some kind of evidence behind that statement. My money is that your screen looks just like mine. Don't get me wrong though. I'd be exteremely happy to hear that you have a band and mura free set. It's just I grow tired of the few who chime in with no issues yet nothing to show.

[coopertwist]

I agree about being here for information...but the fact is your never going to please everyone....we all know that and Sharp knows that. But there are Joe's/Josephine's out their that bought this unit hung in their cookie cutter home with pre-wired wall for a tv to be hung. They have a party showing some HD sports and everyone gives the host/hostess compliments and they feel reassured in their purchase.

I am not sure what the production number on these units but I would think that less than 90% end up getting returned because people just don't think its the set or just don't really see if coming from a 27-32 analog tube. The 10% that do get returned are built into the markup and cover returns/replacements/refunds. Sharp had been doing great as a company...Fiscal year end 07 they made 25.3B and net 826M and thats up 14% from last year. I think that fact is they do not care on the overall they feel people are happy and the few being the 10% they can handle.

[bpmurr]

Originally Posted by coopertwist

Sharp had been doing great as a company...Fiscal year end 07 they made 25.3B and net 826M and thats up 14% from last year. I think that fact is they do not care on the overall they feel people are happy and the few being the 10% they can handle.

That’s a problem, because Sharp is making money hand over fist selling defective panels hoping that most people won't realize it. Sometimes companys loose their corporate responsibility and it's up to the consumers to bring it back in check.

[oldcband]

Not to get you any madder than you already are BUT. To put this in perspective thirty thousand children die a day in Africa of poverty, and another ten thousand of disease. Whats really important. Helping your fellow Aquos owners or world hunger.

[bpmurr]

Originally Posted by oldcband

Not to get you any madder than you already are BUT. To put this in perspective thirty thousand children die a day in Africa of poverty, and another ten thousand of disease. Whats really important. Helping your fellow Aquos owners or world hunger.

Ok and there are millions of people and billions of dollars trying to address that. Who's addressing Sharp? Your attempt at comparing the two is foolish. Nice job skipping over my earlier questions for you. Do you work for Sharp?

[oldcband]

Originally Posted by bpmurr

Ok and there are millions of people and billions of dollars trying to address that. Who's addressing Sharp? Your attempt at comparing the two is foolish. Nice job skipping over my earlier questions for you. Do you work for Sharp?

You got to be kidding. You can find out about a member by looking at his or hers old posts. I won't answer you because thats so absurd.

About the only issue I've agreed with you on is where all in this world together. But to choose this battle as your big battle? Think about it.

[coopertwist]

I just give money to charities that is all I can do.

I wrote a letter after going messing with the cust. service group and the tech visit and waiting, it just took took much of my time and I did not want to deal with it anymore and I closed it out of my mind at that time by writing my letter to the Pres of Sharp USA. It was really just a I am not a happy cust. and I have wasted too much of my time on the phone and servicing a LCD than I thought I should be spending. I did not ask for anything I just wanted to vent. I really thought I would get trashed. But I got an call from him and a email that he wrote to the VP GM of the service center who got me my refund on 1 TV and the replacement of the 52d92u.

[bpmurr]

Originally Posted by oldcband

You got to be kidding. You can find out about a member by looking at his or hers old posts. I won't answer you because thats so absurd.

About the only issue I've agreed with you on is where all in this world together. But to choose this battle as your big battle? Think about it.

If anyone’s joking it's you. I just asked and all you have to say is yes or no. Sorry if that's too much work. Instead you just want to post ridiculous stuff about people starving in Africa. Then again from your posts it does look like your all about taking the easy way out so I guess I should expect as much.

[MonkeyGoD]

I don't get why some of you guys are posting PHOTOs of the serial number. I think most of us would be inclined to believe if you if just type it out.

Well anyways, it looks like the problem with the banding is not going to be fixed period. I have learned to accept that and even still do like the set overall. I bought mine in Feb and still have not reported it. I will eventially RMA it with Sharp and try a second set just to give them a chance.

My plan B is to just get a refund and use the money to buy a better LCDTV.

I am assuming by the end of the year, all the major companies (samsung, toshiba, sony, etc) will have similar performing highcontrast/HDMI1.3 sets, and many of them will be in the same price range or cheaper (except for Sony). Till then, I'm just riding out the remainder of the Sharp warranty before it comes time to "upgrade".

Does this sound like a smart plan or am I doing myself a disservice?

[bpmurr]

Originally Posted by MonkeyGoD

I don't get why some of you guys are posting PHOTOs of the serial number. I think most of us would be inclined to believe if you if just type it out.

Well anyways, it looks like the problem with the banding is not going to be fixed period. I have learned to accept that and even still do like the set overall. I bought mine in Feb and still have not reported it. I will eventially RMA it with Sharp and try a second set just to give them a chance.

My plan B is to just get a refund and use the money to buy a better LCDTV.

I am assuming by the end of the year, all the major companies (samsung, toshiba, sony, etc) will have similar performing highcontrast/HDMI1.3 sets, and many of them will be in the same price range or cheaper (except for Sony). Till then, I'm just riding out the remainder of the Sharp warranty before it comes time to "upgrade".

Does this sound like a smart plan or am I doing myself a disservice?

The only problem I see is that you're assuming that Sharp will refund which they might stop doing. I've seen posts in the other threads where Sharp wasn't going to refund the owner.

[CrysDark]

I'm done. The most excellent Kara @ sharp is now in the reimbursement dept. She saw my name, informed me since my set is in the repair shop that she can expedite the refund. I will wait 3-4 weeks instead of 10-12. I bought the LNT5265 sammy and I am not looking back, the only problem with those is HDMI handshake and those seem to be worked out.

Goodbye forever sharp, and you can be sure I will steer everyone I know clear of your products.

[guity]

This thread still has little informational value. It still exists primarily in order to bolster Shakespeare's famous line: "Hell hath no fury like that of a TV-wieny-boy scorned!"

I would have expected better from a "scientific" forum. I would have expected an effort to nail down or quantify loosely used terminology such as "defective". I would have hoped to apply the developed standard of "defective" to statistics on how many sets are sold, and of those, how many are "defective".

[coopertwist]

Over all I feel (and I dont work for them) that they did right by me. I really (and I am not a lawyer) dont think that they had to refund my purchase price for the 1 tv that I was having a problem for. As far as exchanging the other unit in warty. that I can see some what. Dont get me wrong I will let other people know what happen with my case if they ask but I am not going to make it my life mission to give them a bad name. Now since I recvd my replacement d92u I have no banding to report but and HDMI handshaking problem...so I have to make choice they want to replace the HDMI board on the new unit or just refund it out. Does anyone have any idea what causes the banding something in the glass or coating that they use or is it some kind of cost cutting measure that someone with a trained eye would really pick up on? Has anyone had a dead tv not in warnty that they took apart to look inside?

[bpmurr]

Originally Posted by guity

This thread still has little informational value. It still exists primarily in order to bolster Shakespeare's famous line: "Hell hath no fury like that of a TV-wieny-boy scorned!"

I would have expected better from a "scientific" forum. I would have expected an effort to nail down or quantify loosely used terminology such as "defective". I would have hoped to apply the developed standard of "defective" to statistics on how many sets are sold, and of those, how many are "defective".

If Sharp got the banding issue out of the way there might be something to talk about. The banding is the only major hangup with this set. Basically a screen looking like mine would be considered defective. I guess I can take pictures of other LCD screens to show you what a nondefective set would look like. I'm not versed enough to go deep into the technology but it's very clear that something isn't right with the panels. Sorry I don't have equations and chemical break downs of the LCD for you.

[guity]

The disappointing thing isn't so much that no one has the "equations and chemical break downs of the LCD", but that they so clearly avoid trying to provide them, instead trying to push their points with anecdotal evidence from a small population.

[Chaalie]

Originally Posted by bpmurr

The only problem I see is that you're assuming that Sharp will refund which they might stop doing. I've seen posts in the other threads where Sharp wasn't going to refund the owner.

BP - IMHO your posts have always been fair and informative....keep 'em coming.

While I wish this was more than a banding forum, until Sharp delivers a consistently good, error free, set then it is what it is. Consumers need an outlet to discuss such product defects otherwise we'd all be at the mercy of manufacturers selling shoddy merchandise. Do any of you really think Sharp would so magnanimous in replacing sets and offering refunds if we didn't have this type of forum to share experiences? There is real power in numbers.

[guity]

There is a lot more power in accurate statistical numbers. Is this a science-oriented forum or a consumer-complaint forum?

[jnuckols]

Originally Posted by bpmurr

Here is a shot of service menu level 1. 46D92U A705 serial replacement direct from Sharp. It has mura "clouds" as well. I've had mura on all three of my sets (701, 702, 705) and I can't believe others haven't seen that. I guess everyone watches during the day.

That looks very much like my 701 46D92U. Like in your later post, these look spectacular when the streaks don't show up. I've had one 46D62 and two 46D92s. I gave up and bought a Samsung model 65. Not quite as good at showing black detail, but no streaks. Less expensive, too. --Jeff

[bpmurr]

Originally Posted by guity

The disappointing thing isn't so much that no one has the "equations and chemical break downs of the LCD", but that they so clearly avoid trying to provide them, instead trying to push their points with anecdotal evidence from a small population.

What are the odds of me getting six sets with similar banding across two models with panels produced at K2? Five of the six directly shipped from Sharp. Plus there are a lot of posters with the same experience in different threads for other models using K2 panels. I say it's a little more than anecdotal evidence from a small population.

It's really simple, if this was a small problem I wouldn't have gotten six panels with the same problem. It doesn't take any science to figure that out. Sometimes things are just plain and simple.

[guity]

I don't know what the odds are of getting six bad sets. In order attack that question with any kind of precision we would need to find some standardized definition of "bad" for a TV set. But let's say we did (and indeed my recollection is that some of the pictures you have shown on this forum have looked pretty bad), let's put it another way: if you won the lottery, would you get on this thread and tell everybody that they simply MUST buy a lottery ticket? After all, what are the odds that you would win the lottery (especially with your luck)? Obviously EVERYONE should buy lots of tickets and make themselves rich, because if it happened to you it must be a common occurrence. That would be the equivalent of what you are doing now as a response to your monumental BAD luck.

And how many complaints have you seen? 100? 1000? Out of how many TV sets? 100,000? One million? Yes, the number of complaints you have seen is probably small compared to the total population.

To make it simple, like you want it to be, we need a really consensus-driven evaluation method to place TV's in the defective or non-defective category, and then we need to count good TV's and bad TV's to determine the percentage of lemons. Then, we need to agree on what percentage of lemons Sharp has to produce before they reach the point where they have egregiously offended society...

Lots of posts I see here run something like, "Sharp is making defective sets and then lying about it." Stop and think. What company doesn't make some number of defective sets? Answer: 0. So they are ALL lying while they continue making defective sets. That kind of oversimplified statement will never make sense until somebody says Sharp is making X percentage of bad sets, which is Y percent more than any other company, and Sharp is falsely pretending to be competitive with these other companies.

I always enjoy reading movie critiques by avant garde critcs who know more than just about anyone else about movies and they like to show off their knowledge. But sometimes you just can't depend on their reviews because their sophistication level has gotten so out of touch with the mainstream that they forget some of the main points of just sitting down to enjoy a movie...

[petrovy]

just sitting down to enjoy a movie...

quity
thats exactly why we are calling out Sharp for their inability to produce a hi end, expensive set that can be used to sit down and enjoy that movie. Oh, for sure you may not notice it immediately, but a month down the line, or maybe even when it's too late and the sets out of warranty, you will watch M&C or something on Discovery channel when the night sky is panned....notice the bands, mura and general non uniformity of the screen....become annoyed and dissapointed then question yourself as to why you ever bought into this mess.