Pirates of the Caribbean: TCOTBP Replacement Info

[valkyrie]

Originally Posted by hodges69

Hey,if you can't wait until monday...there is a ton if internet sites that will supply 800 numbers if you are desperate.....but the cost will be a tad more..

And they probably won't send you a free Blu-Ray.

[townofturley]

Originally Posted by skibum5000

wow, do you know how lame you sound?

No more so than most of the responses on the previous page. Really uncalled for and I don't know why they are allowed. Beneath the dignity of the forum, IMHO.

[clear31]

Glad Disney is providing great service. Much better than the service Warner has given me so far.

[bunkaroo]

I called early in the day yesterday, and I was told I'd be contacted then they knew how they would address the issue. Maybe the lady I talked to didn't realize how soon the discs would be available, but she did definitely know about the issue and asked me for the 5 digit spine code.

She did take my address so hopefully they'll be shipping my disc without any further action on my part.

[joeblow]

She took my information down and is sending me my replacement... good thing I haven't watched my copy yet (nor have I seen it in theaters). Thanks for the info!

[dealer6871]

Originally Posted by joeblow

She took my information down and is sending me my replacement... good thing I haven't watched my copy yet (nor have I seen it in theaters). Thanks for the info!

Called Disney's 800 number on Friday to get information on how to exchange my disc. Talked to a nice women in their Wisconsin center. She took all my address information and asked if I had the disc with me. When I said no she told me that was OK and that a replacement disc would be sent out. Told me to destroy the bad copy when I received the good one. That's great service and PR on the part of Disney in not making us jump through hoops for the exchange.

[arbitrage000]

Is there any news on when good copies will be in stores. I've been holding off buying the disc till they fixed it but I guess if the service is so good I could just go get one of the misframed ones and call for the new one. Anyone ask about it hitting retail shelves when you called?

[Huey]

I filled out the information on their "submit a report" webpage linked above about my BD disc with my email and phone number. I also included my home address and asked them to send me the corrected disc. Hopefully they will answer via email or phone to let me know my corrected disc is on the way. They will likely not ask for the bad disc back as it will cost them more postage just to collect the bad disc. Thanks for the efforts to get Disney to correct this minor problem.

[Deviation]

That was easily the best customer service I've ever received from any company, bar none.

[TygerClaw]

This isn't the first time such a thing happened, I remember years ago when the Back To The Future Trilogy came out on DVD as a 3 DVD set. Part 2 and 3 had framing problems. Universal then setup a customer service where you would call them, They would then send you a prepaid envelope to mail in the defective DVDs and then in about week or so later, You received the DVDs with the corrections fixed. That happened to me back then and was able to get the 2 discs replaced.

[Pecker]

Just for information, I e-mailed Disney in the UK a few weeks ago.

They confirmed that they were also going to re-do the UK edition (which suffers from the same problem), but didn't say when, or whether there'd be an exchange programme.

They did say they'd get back to me when they had more information.

I'll keep you posted, in case there are any Brits reading this thread.

Steve W

[Was_There_Then]

I’d be keen to hear from anyone in Australia with info about whether Disney will do a replacement here…

I haven’t been able to find out any info as yet…

[slumpey326]

calling them today

Update: tried calling yesterday, but they were closed.

Just got off the phone with Karen a few minutes ago (12/17/07 @ 12:14pm) and they are sending me a new none. great customer service. No problems at all.

[Big Worms]

Originally Posted by slumpey326

calling them today

Closed today.

[oland]

Awesome, awesome thread. I was planning on buying all three PotC blu-ray movies after Christmas.

Please keep me (well, all of us) updated on how we can distinguish a fixed copy from an old copy in the store!

[fullclipfink]

Originally Posted by valkyrie

Kudos to disney. I also got Kristi, about as easy as it could be. Very sweet girl. Wish more companies had customer service reps so helpful. She must have apologized for them about 4 times!

Congrats to disney on a very professional way to handle this issue. I hope other companies follow suit!

I got Kristi too. The engagement is now official, but we haven't set a date yet. I'm thinking fall, but I'll let her make the final call. Lana is till available, so you guys better get to callin' ASAP.

[dogdoctor]

Talked to Bonnie - all good for replacement. All I said was framing issue and she said it must be for PoTC:CotBP. She took Name, Info, and the small number on spine of of the case.

[fritzilla]

I called and got Crystal. Same easy process.

[JoeBel]

called, got Bonnie and the disc is on the way. I didn't have the original disc with me but it wasn't a prob. Thanks to the OP & Disney, cool!

[Rieper]

I'm just hoping scummy people don't try and take advantage of this service just for a free Blu-ray movie.

Sheesh!

[jkcheng122]

wish we had an all-female customer service department.

[clear31]

On hold now and singing along to Elton John - Circle Of Life since its playing while I wait for a rep



edit:

Very easy and great customer service. Thumbs up to Disney

[bplewis24]

Originally Posted by Rieper

I'm just hoping scummy people don't try and take advantage of this service just for a free Blu-ray movie.

Sheesh!

That's why I was hoping to get mine in as soon as possible before word gets out!

Anyhow, I just called. They asked if I had my disc in front of me and I said yes. All they asked for was the 5 digit stock number on the spine of the casing for their records. As expected they said I can just toss the disc when I receive the new one.

I have a collector's item now

Brandon

[49er fan]

I just got off the phone with Karen and she told me that she is having my disc mailed to me tomorrow! BTW at the end she told me to destroy my old copy that I have, I was like ok.

[MASrules]

Just called and talked with Bonnie. She did not say anything about destroying the disc, and said expect my new one in two weeks.

A Great customer service experience. Disney Rocks!

[slumpey326]

yeah, I hope people are honest here and dont scam them. You could just go into any retail store and get the 5digit number, than give them a call.

They should have asked for the number on the disk also.

[NLN987S]

Just called in and spoked to Crystal. She said that the replacement disk will arrived in 7-10 days.

[quack724]

I just got off the phone..I think his name was Eric? 7-10 business days. No hassles. Great response from Disney like others have said.

Agree re: the potential dishonesty. It really is too easy to scam Disney on this one. Not sure if the number of the data side of the Blu Ray would be a better ID for verification.

[shadowrage]

It's awesome customer service.

But I dont like that all I had to do was call and give them my address, no questions asked. Replacement sent like that.

Then again it was a pretty effin big mistake.

I hope these aren't in the new warnerfied cases. Or is it just the disc itself?

[grif32]

Yeah glad they made this right.

People PLEASE DO NOT take advantage of this unless you have the BR disc that needs replacing..

Great job Disney..

chris