JVC DR-M10s DVD recorder "Loading" bug

2left · 12-07-04, 01:12 PM

Just wanted to post this since the bug is a nasty problem that I couldn't find on this board before I bought my unit.

After just over thirty days, my unit started flashing the "Loading" message at random times I pressed a button on the front panel or while the unit was recording. This freezes up the unit. I have to unplug and replug the player and hold down the eject button for 30 seconds to eject a disk. Worst part is, it erases everything on the disk.

At this point, the "Loading" message is there all the time and the unit is unusable. JVC knows about this issue, but I still have to pay to mail it into their service center. Also, these units only carry a 90 day labor warranty.

The issue is heavily discussed in the videohelp-dot-com forum.

DVDhelp "Loading" thread

spiderman2k1 · 12-07-04, 01:20 PM

There is more info here about the JVC problem.

http://www.videohelp.com/forum/viewt...125985#1125985

nyc10036 · 12-07-04, 01:23 PM

I used to use this unit as this unit as a tuner to feed video/audio into my 18 year old TV, but when I got the LOADING error message, I stopped doing that.

After I got it to recover from the LOADING error by unplugging the unit as you described, I went into Setup and set Power Save to on. Now when it is off the front LED is dark whereas before the time was displayed on the front LED.

After I did this, it's working fine for me. {knock wood}
I recently set it to record a 1 1/2 hour tv program, and it worked.

2left · 12-07-04, 02:37 PM

Quote:

Originally posted by nyc10036
I used to use this unit as this unit as a tuner to feed video/audio into my 18 year old TV, but when I got the LOADING error message, I stopped doing that.

After I got it to recover from the LOADING error by unplugging the unit as you described, I went into Setup and set Power Save to on. Now when it is off the front LED is dark whereas before the time was displayed on the front LED.

After I did this, it's working fine for me. {knock wood}
I recently set it to record a 1 1/2 hour tv program, and it worked.

Thanks for the info - I'll try it tonight. Given that most people think it is a power problem, your fix makes sense.

I also often used my DR-M10s as a tuner for my Mits 62725 hdtv. This is because my cable input is video calibrated for hdtv, which makes sd look dark and blurry. I calibrate my DR-M10s input to a higher brightness and contrast, which really helps out sd channels.

nyc10036 · 12-07-04, 03:35 PM

The nearest JVC factory service center is about 15-30 minutes from where I work.

I've been debating whether I should take the unit in and get it repaired or just keep my fingers crossed and hope my "remedy" works.

These days I mostly use the unit to back up VHS to DVD. I may do about 2 tapes at most a week. So definitely it is not on as much as before.

2left · 12-08-04, 02:03 AM

nyc10036 - my unit's too messed up to try your fix. I can't get it to turn on without going straight to the "Loading" message. I've read that whatever repair people are getting done actually works. I guess I'll be taking mine in during lunch tomorrow (service center is 30 minutes away).

nyc10036 · 12-08-04, 08:46 AM

2left - since I bought my unit in early July, it's out of the 90 free labor warranty period, so I think I'm going to sit tight for now

when you take your unit in, would you ask how much the repair cost would be if the warranty has expired?

p.s. have you tried leaving the unit unplugged overnight and then plugging it in?

2left · 12-10-04, 02:04 AM

Quote:

Originally posted by nyc10036
2left - since I bought my unit in early July, it's out of the 90 free labor warranty period, so I think I'm going to sit tight for now

when you take your unit in, would you ask how much the repair cost would be if the warranty has expired?

p.s. have you tried leaving the unit unplugged overnight and then plugging it in?

Well, I dropped my unit off yesterday. Don't know if I'll have luck getting an estimate for you, but I'll ask. When I got there, I was standing at the counter while a girl was sitting at a desk typing on her computer. I assumed she didn't work the counter, but after about 2 or 3 minutes passed, she got up and helped me. The lazy b!tch was probably just typing an email!

I asked her how long it would take and she said about 2 weeks. When I asked if I could call to see if the unit is ready, she just said "we'll call you." She's probably right, because when I tried to call the service center directly to find out their hours, all I got was a machine. I called JVC Customer Service, and they told me the service centers do not answer the phone!

DVDFORME · 12-10-04, 12:57 PM

I hear these JVC's have a great PQ. However, it was this bug that caused me to pass on their HDD model. Didn't want to spend $700+ on a machine and 6months later not having a machine while the repair center held on to it for 3 weeks. I think I read on the other forum that the earlier production run of this model was made in Japan (hence less problems). The recent (last 6 mths) batch is now made in China.

I got a laugh when I went into a local retailer and the JVC Combo VHS/DVD recorder model had the "LOADING" message on the floor display. I guess those resistors go bad regardless if you use the unit or not. All it takes is for it to be plugged into AC power and the clock starts ticking on the resistor failure.

nyc10036 · 12-10-04, 03:35 PM

2left - JVC's website is pathetic about repairs. They give telephone number for the factory service center, but no human answers the factory service center telephone. It is hard for someone to know how to return a unit for repair. Do they just send it it? Or do they need some kind of authorization number?

DVDFORME - my unit is one made in Japan and it still has the LOADING error

Fisher · 12-10-04, 04:03 PM

I also have a DR-M10 that has shown the "loading" bug 4 -5 times in the past 2 months. Mine is out of the warranty period. It seems the consensus is that the repair involves a couple of resistors replacement.

I was wondering, if any of the member on this board is planning to send his machine in for repair under warranty, do you mind taking a close-up/hi resolution photos of the board components, before and after the repair? We may be able to figure out which two they replace.

I would concentrarte in the power supply area (where the ac goes in, most likely have a fuse or two, and some larger size capacitors).

I am an electronics hobbist and if the before/after photos are clear enough, I am sure I can figure it out.

2left · 12-20-04, 05:36 PM

Quote:

Originally posted by nyc10036
2left - since I bought my unit in early July, it's out of the 90 free labor warranty period, so I think I'm going to sit tight for now

when you take your unit in, would you ask how much the repair cost would be if the warranty has expired?

p.s. have you tried leaving the unit unplugged overnight and then plugging it in?

nyc10036 - Sorry, but there is just no way to get a technician from the repair facility on the phone.

One positive - I have been promised my unit overnighted to me by tomorrow. I went through even more b.s. after I made my last post. When I complained to a supervisor about it, he called the repair facility himself and they did the repair that day. Said they promised to ship it to me to arrive w/in 1 week. When I called today to confirm, the repair facility still had it in their shop waiting for me to pick up. Customer Service had to call the facility again and they "promised" to overnight it to me. We shall see . . .

nexx9 · 12-21-04, 11:13 AM

nyc10036 so your power fix didn't take? How many hours did it work before dying again?

JVC should have a recall on this unit. Nex

CEB II · 12-22-04, 08:00 PM

For those having problems, what is the manufacture date on your unit and where was it made. This might help identify a group of "bad" units as apparently not everyone is having the problem.

I got mine as an early Christmas present two weeks ago. No problems so far, but I'm just getting started. I did buy a 5-year service plan with the unit because of some of the comments I read at AVS Forum.

My unit was produced in August 2004 in Bejeng, China.

2left · 12-23-04, 03:46 AM

Got my invoice shipped with the unit. 1.5 hours of labor at $90/hr = $135! I was lucky enough to be under warranty.

btw - July 2004 manufacture in Beijing. Purchased October 2004.

ernie6 · 12-24-04, 07:39 AM

I have sent my M10 back to the JVC Repair Center in Plainview, NJ twice to repair the loading bug and I am not very confident the recorder has been repaired. I argued with JVC Customer Service for a new unit but they refused. Believe me this unit is junk compared to my two Panasonic #80's and I know I have thrown $300.00 away.

My experience was once the unit started flashing "loading" it only gets worse. When setting up the recorder leave the Auto Timer off the unit likes the timer to be turned off by the remote, not when shutting the recorder off. Set the "Power Saver" on that may help by keeping the unit from overheating. There is not benefit to running the fan when the unit is not playing or recording.

Unfortunately this is a common problem with first generation units. As an example Panasonic E30 had a black level bug they corrected with the E50. JVC will quietly correct this problem for future recorders, but those of us that purchased the early M10 can only hope for the best.

nexx9 · 12-26-04, 01:02 AM

Considering how JVC is treating the problem, from now on JVC gets the doubtful eye from me on any future purchases. Nex

ernie6 · 12-26-04, 07:01 AM

Well I was correct after two repairs the "loading" problem is back. It is frustrating. I contacted the bank I obtained my credit card from for help. They asked me to send my receipt and copies of the two repair invoices from JVC. The first repair took place 6 weeks after purchase so they are confident they can obtain a refund for me. At this time I have nothing to lose.

I will call contact the internet company I purchased the unit from again and try to make a deal. The last time I called and asked for a full refund they refused. Now I can advise the large bank I do business with is involved and shortly the Attorney General of NY State will be advised.

I think it is wrong to sit still and let this happen. I am not stopping until I have exhausted every avenue. I like to upgrade my products and JVC has certainly lost my business for their whole product line.

MVPinBoynton · 12-26-04, 08:54 AM

I have been surprised to hear the complaints about JVC's service. One of the reasons I purchased a D-ILA HDTV and the DR-M10S is due to the glowing comments on how JVC went out of the way to help their customers. Since both my JVC products have performed flawlessly, I haven't had a chance to find out. I couldn't be happier with the the JVC products.

nyc10036 · 12-26-04, 10:52 AM

Quote:

Originally posted by nexx9
nyc10036 so your power fix didn't take? How many hours did it work before dying again?

JVC should have a recall on this unit. Nex

No, the power fix still working for me. {knock wood}

I am only using it to transfer VHS to DVD-RW these days.
Maybe use it about 2-4 hours at a time max but not all days.
I no longer use its TV tuner to feed my TV.

12-07-04, 01:12 PM	#1 \| Link	<a href='http://rev.avsforum.com/phpAdsNew/adclick.php?n=a4ac4393' target='_blank'><img src='http://rev.avsforum.com/phpAdsNew/adview.php?what=zone:30&n=a4ac4393' border='0' alt=''></a>
2left Senior Member Join Date: Jan 2003 Location: The burbs of L.A. Posts: 323	JVC DR-M10s DVD recorder "Loading" bug Just wanted to post this since the bug is a nasty problem that I couldn't find on this board before I bought my unit. After just over thirty days, my unit started flashing the "Loading" message at random times I pressed a button on the front panel or while the unit was recording. This freezes up the unit. I have to unplug and replug the player and hold down the eject button for 30 seconds to eject a disk. Worst part is, it erases everything on the disk. At this point, the "Loading" message is there all the time and the unit is unusable. JVC knows about this issue, but I still have to pay to mail it into their service center. Also, these units only carry a 90 day labor warranty. The issue is heavily discussed in the videohelp-dot-com forum. DVDhelp "Loading" thread Last edited by 2left; 12-07-04 at 01:18 PM..

12-07-04, 03:35 PM	#5 \| Link	<a href='http://rev.avsforum.com/phpAdsNew/adclick.php?n=a591f81a' target='_blank'><img src='http://rev.avsforum.com/phpAdsNew/adview.php?what=zone:36&n=a591f81a' border='0' alt=''></a>
nyc10036 Member Join Date: Nov 2003 Posts: 77	The nearest JVC factory service center is about 15-30 minutes from where I work. I've been debating whether I should take the unit in and get it repaired or just keep my fingers crossed and hope my "remedy" works. These days I mostly use the unit to back up VHS to DVD. I may do about 2 tapes at most a week. So definitely it is not on as much as before.

12-10-04, 03:35 PM	#10 \| Link	<a href='http://rev.avsforum.com/phpAdsNew/adclick.php?n=a591f81a' target='_blank'><img src='http://rev.avsforum.com/phpAdsNew/adview.php?what=zone:36&n=a591f81a' border='0' alt=''></a>
nyc10036 Member Join Date: Nov 2003 Posts: 77	2left - JVC's website is pathetic about repairs. They give telephone number for the factory service center, but no human answers the factory service center telephone. It is hard for someone to know how to return a unit for repair. Do they just send it it? Or do they need some kind of authorization number? DVDFORME - my unit is one made in Japan and it still has the LOADING error

12-23-04, 03:46 AM	#15 \| Link	<a href='http://rev.avsforum.com/phpAdsNew/adclick.php?n=a591f81a' target='_blank'><img src='http://rev.avsforum.com/phpAdsNew/adview.php?what=zone:36&n=a591f81a' border='0' alt=''></a>
2left Senior Member Join Date: Jan 2003 Location: The burbs of L.A. Posts: 323	Labor co$t for repair$ Got my invoice shipped with the unit. 1.5 hours of labor at $90/hr = $135! I was lucky enough to be under warranty. btw - July 2004 manufacture in Beijing. Purchased October 2004.

12-26-04, 08:54 AM	#19 \| Link
MVPinBoynton Senior Member Join Date: Sep 2004 Location: Florida Posts: 378	I have been surprised to hear the complaints about JVC's service. One of the reasons I purchased a D-ILA HDTV and the DR-M10S is due to the glowing comments on how JVC went out of the way to help their customers. Since both my JVC products have performed flawlessly, I haven't had a chance to find out. I couldn't be happier with the the JVC products. __________________ Mike

12-07-04, 01:20 PM	#2 \| Link
spiderman2k1 Member Join Date: Jan 2004 Posts: 188	There is more info here about the JVC problem. http://www.videohelp.com/forum/viewt...125985#1125985

12-07-04, 01:23 PM	#3 \| Link
nyc10036 Member Join Date: Nov 2003 Posts: 77	I used to use this unit as this unit as a tuner to feed video/audio into my 18 year old TV, but when I got the LOADING error message, I stopped doing that. After I got it to recover from the LOADING error by unplugging the unit as you described, I went into Setup and set Power Save to on. Now when it is off the front LED is dark whereas before the time was displayed on the front LED. After I did this, it's working fine for me. {knock wood} I recently set it to record a 1 1/2 hour tv program, and it worked.

12-08-04, 02:03 AM	#6 \| Link
2left Senior Member Join Date: Jan 2003 Location: The burbs of L.A. Posts: 323	nyc10036 - my unit's too messed up to try your fix. I can't get it to turn on without going straight to the "Loading" message. I've read that whatever repair people are getting done actually works. I guess I'll be taking mine in during lunch tomorrow (service center is 30 minutes away).

12-08-04, 08:46 AM	#7 \| Link
nyc10036 Member Join Date: Nov 2003 Posts: 77	2left - since I bought my unit in early July, it's out of the 90 free labor warranty period, so I think I'm going to sit tight for now when you take your unit in, would you ask how much the repair cost would be if the warranty has expired? p.s. have you tried leaving the unit unplugged overnight and then plugging it in?

12-10-04, 12:57 PM	#9 \| Link
DVDFORME Member Join Date: Oct 2004 Posts: 37	I hear these JVC's have a great PQ. However, it was this bug that caused me to pass on their HDD model. Didn't want to spend $700+ on a machine and 6months later not having a machine while the repair center held on to it for 3 weeks. I think I read on the other forum that the earlier production run of this model was made in Japan (hence less problems). The recent (last 6 mths) batch is now made in China. I got a laugh when I went into a local retailer and the JVC Combo VHS/DVD recorder model had the "LOADING" message on the floor display. I guess those resistors go bad regardless if you use the unit or not. All it takes is for it to be plugged into AC power and the clock starts ticking on the resistor failure.

12-10-04, 04:03 PM	#11 \| Link
Fisher Member Join Date: Oct 2004 Posts: 38	I also have a DR-M10 that has shown the "loading" bug 4 -5 times in the past 2 months. Mine is out of the warranty period. It seems the consensus is that the repair involves a couple of resistors replacement. I was wondering, if any of the member on this board is planning to send his machine in for repair under warranty, do you mind taking a close-up/hi resolution photos of the board components, before and after the repair? We may be able to figure out which two they replace. I would concentrarte in the power supply area (where the ac goes in, most likely have a fuse or two, and some larger size capacitors). I am an electronics hobbist and if the before/after photos are clear enough, I am sure I can figure it out.

12-21-04, 11:13 AM	#13 \| Link
nexx9 Member Join Date: Dec 2003 Location: San Diego, California Posts: 40	nyc10036 so your power fix didn't take? How many hours did it work before dying again? JVC should have a recall on this unit. Nex

12-22-04, 08:00 PM	#14 \| Link
CEB II AVS Special Member Join Date: Dec 2003 Location: Arvada, CO Posts: 1,876	For those having problems, what is the manufacture date on your unit and where was it made. This might help identify a group of "bad" units as apparently not everyone is having the problem. I got mine as an early Christmas present two weeks ago. No problems so far, but I'm just getting started. I did buy a 5-year service plan with the unit because of some of the comments I read at AVS Forum. My unit was produced in August 2004 in Bejeng, China.

12-24-04, 07:39 AM	#16 \| Link
ernie6 Senior Member Join Date: Jun 2003 Location: Niagara Falls, NY Posts: 316	I have sent my M10 back to the JVC Repair Center in Plainview, NJ twice to repair the loading bug and I am not very confident the recorder has been repaired. I argued with JVC Customer Service for a new unit but they refused. Believe me this unit is junk compared to my two Panasonic #80's and I know I have thrown $300.00 away. My experience was once the unit started flashing "loading" it only gets worse. When setting up the recorder leave the Auto Timer off the unit likes the timer to be turned off by the remote, not when shutting the recorder off. Set the "Power Saver" on that may help by keeping the unit from overheating. There is not benefit to running the fan when the unit is not playing or recording. Unfortunately this is a common problem with first generation units. As an example Panasonic E30 had a black level bug they corrected with the E50. JVC will quietly correct this problem for future recorders, but those of us that purchased the early M10 can only hope for the best.

12-26-04, 01:02 AM	#17 \| Link
nexx9 Member Join Date: Dec 2003 Location: San Diego, California Posts: 40	Considering how JVC is treating the problem, from now on JVC gets the doubtful eye from me on any future purchases. Nex

12-26-04, 07:01 AM	#18 \| Link
ernie6 Senior Member Join Date: Jun 2003 Location: Niagara Falls, NY Posts: 316	Well I was correct after two repairs the "loading" problem is back. It is frustrating. I contacted the bank I obtained my credit card from for help. They asked me to send my receipt and copies of the two repair invoices from JVC. The first repair took place 6 weeks after purchase so they are confident they can obtain a refund for me. At this time I have nothing to lose. I will call contact the internet company I purchased the unit from again and try to make a deal. The last time I called and asked for a full refund they refused. Now I can advise the large bank I do business with is involved and shortly the Attorney General of NY State will be advised. I think it is wrong to sit still and let this happen. I am not stopping until I have exhausted every avenue. I like to upgrade my products and JVC has certainly lost my business for their whole product line.