Onkyo E2PROM Error Thread

[recur]

Elsewhere, Michael Carey was nice enough to post:

Hi Everybody,
I posted this in the Integra DTR-8.8 thread, but I thought I would add it here as well.

I've spend the last 24 hours testing various firmware update procedures and I think I found a cure for the power failure E2PROM ERROR message on my DTR-8.8. I'm not sure if this will work with other Integra/Onkyo models, I hope others out there can try this out and report back.
After the main unit firmware update, you get a COMPLETE message on the display, then CLEAR appears and then the unit goes into standby. I found that this doesn't completely clear the receiver, I found that network settings & internet radio stations remain intact after a firmware update... so the next thing to do is a full factory reset by pressing and holding the "VCR/DVR" button on the front panel down and then pressing the "Standby/On" button. This clears EVERYTHING!
Now, before you get too carried away with getting all your settings back to how you like them... do this.
On the front panel, press and hold the "Setup" button and press the "Enter" button. "Setup Store ?" will appear on the display. While still holding down the "Setup" button, press the "Enter" button again. You will then see "Setup Storing" on the display. I found this was the magical step that made the dreaded E2PROM ERROR go away.
Until I completed the Setup Store, virtually every time I pulled the plug on the receiver, I would get an E2PROM ERROR message upon restoration of power and my settings would vanish.
I found this only needed to be done once, right after the full factory reset. Even after changing settings on the receiver, it would still remember what I had changed, even if I didn't do the "Setup Store ?" procedure afterwards.
My theory is that the "Setup Store" somehow formats the E2PROM memory to the requirements of the newly flashed firmware.
I would be very interested to see if others plagued with the E2PROM ERROR message has any luck with the above procedure.

Michael.

I've completed a factory reset on my TX-SR875 and then power cycled the unit. Upon booting afterwards, the error is gone. If I make changes to the device configuration, say to assign a digital input, save the settings then power cycle the unit, I get the "E2PROM ERROR" error message back again.

Did this work for anyone else or have you all only just booted the unit once after doing the factory reset? I spoke to the an Onkyo service depot and they are recommending replacement of the EPROM to fix this issue. I'd love to be able to save myself this hassle though.

My receiver is on v1.07 with all DSP and HDMI upgrades at latest revision.
Ideas?

[niksem]

I got Onkyo 905. I tried to reset the settings, then save and then change the settings. I also tried reset --> change settings --> save. It still gives E2PROM error. Here is my post from another thread:

------------------------------
originally had 1.01 firmware. I installed 1.05 without a problem, then 1.08, then did DSP update. It installed first two DSP parts but did not seem to update part #3. I checked DSP version and all of them were current. So I assumed that DSP#3 did not need updating.

After 1.08 install it displayed E2PROM error which dissapeared after I did the reset procedure. I thought everything is now fine. However, recently I unplugged my TV and receiver and then plugged them back in. Now, my receiver says E2PROM error again and all my output/input settings are gone (including HDMI settings). I did not had any other settings set, I assume they would be gone too. I set my settings again and unplugged the receiver again... the same thing happened. It seems like the receiver is not able to store settings after 1.08 (or maybe DSP) update when the power is off. Does anyone else have this problem?

[jasgg]

YESSSS !!!

I'm going to revert to 1.05 version to see if it gives the error, if not, I don't see where is the replacing the EEPROM will help,because it seams an programing problem.

It did, I don't have the E2PROM ERROR anymore, although I still have the 'STORE FAIL' problem.

BTW,I never use the 'unplug the mains' I simply use the ON/OFF switch on the panel.

[niksem]

I reverted to 1.05 today and everything works fine now. It stores all my settings. It seems like 1.08 update is glitchy and not as reliable as 1.05. BTW, I checked local store today and their 905 had 1.05 version.

[jasgg]

Something is bothering me ... why it works for some and for others don't.
It seams that not all of us have the same IC's/Boards inside the receiver, or, does ther order of applying the updates count for some reason?

Mine was: 1.03/1.01(main) -> 1.05 -> 1.08(error)->1.05(tests)->1.07(error)->1.05(current,prob of storing settings)

I checked the local store where I bought mine and it has the 1.04/1.01.

regards.

[Hurk]

Originally Posted by jasgg

Something is bothering me ... why it works for some and for others don't.
It seams that not all of us have the same IC's/Boards inside the receiver, or, does ther order of applying the updates count for some reason?

Mine was: 1.03/1.01(main) -> 1.05 -> 1.08(error)->1.05(tests)->1.07(error)->1.05(current,prob of storing settings)

I checked the local store where I bought mine and it has the 1.04/1.01.

regards.

I have the same issue as many. My 875 unit is fine on 1.05 but on 1.07 & 1.08 I have the E2PROM ERROR. I have tried the recommended fix. (Store Settings), doesn't seem to help. Hopefully the next update may address this issue.

[Razvanel]

Originally Posted by jasgg

although I still have the 'STORE FAIL' problem.

Please check your PM about a possible cause/fix for the 'store fail' problem.

R

[garysteel]

Quote:
Originally Posted by jasgg
although I still have the 'STORE FAIL' problem.

Please check your PM about a possible cause/fix for the 'store fail' problem.

R



I too have the exact same issue and would appreciate the fix if there's one

Regards
Gary

[garysteel]

My 875 was swapped via the swaporam in the UK and left me with 1.04,

Upgrade to 1.07 >>> e2prom error
Upgrade to 1.08 >>> e2prom error
Downgrade to 1.04 no error
Upgrade to 1.05 no error
Upgrade to 1.07 >>> e2prom error
Upgrade to 1.08 >>> e2prom error
Downgrade to 1.04 no error.

That fact that 1.05 and 1.04 give no errors and 1.07/8 give errors leads me to beleive it could be the firmware files but have reached my likmit at the mo for loading settings and loosing them again, but would be interested in anyones assistance.

Regards
G

[Hurk]

Originally Posted by garysteel

My 875 was swapped via the swaporam in the UK and left me with 1.04,

Upgrade to 1.07 >>> e2prom error
Upgrade to 1.08 >>> e2prom error
Downgrade to 1.04 no error
Upgrade to 1.05 no error
Upgrade to 1.07 >>> e2prom error
Upgrade to 1.08 >>> e2prom error
Downgrade to 1.04 no error.

That fact that 1.05 and 1.04 give no errors and 1.07/8 give errors leads me to beleive it could be the firmware files but have reached my likmit at the mo for loading settings and loosing them again, but would be interested in anyones assistance.

Regards
G

The same for my 875, I am waiting for the next update, 1.09-1.10 hopefully that will solver the problem. It is curious though why the majority of others are not have the problem and I believe we are using the same firmware updates?

[garysteel]

Hurk,

I agree..something is off, unless I'm doing something completely wrong I don't understand as I use the same process to burn 1.04 & 5 with no issue.

G

[Hurk]

Originally Posted by recur

Elsewhere, Michael Carey was nice enough to post:


I've completed a factory reset on my TX-SR875 and then power cycled the unit. Upon booting afterwards, the error is gone. If I make changes to the device configuration, say to assign a digital input, save the settings then power cycle the unit, I get the "E2PROM ERROR" error message back again.

Did this work for anyone else or have you all only just booted the unit once after doing the factory reset? I spoke to the an Onkyo service depot and they are recommending replacement of the EPROM to fix this issue. I'd love to be able to save myself this hassle though.

My receiver is on v1.07 with all DSP and HDMI upgrades at latest revision.
Ideas?

I just had a power failer, 2minutes enough to wipe out all my settings. I was on fw 1.07, I have no gone back to fw 1.05 which doesn't give me the E2PROM. As I previously stated I will wait until next fw and hope will be fixed.

[Rico2]

Hey !!!

I appreciate you guys sharing your experience with FW 1.07(8). After bricking my 875 at FW 1.01 and absolutely not trusting my DELL I/O ports, all I needed was to hear about E2PROM ERROR. I can wait for FW 1.10 without feeling guilty about not upgrading!

[nutthouse]

I have been slow trying to clear the errorafter the upgrade as it didn't cause any issues. So I just installed a new Panamax power conditioner and powered up and still had the error and all my settings were gone also. Pulled out the procedure to clear that I printed out, floowed it and settings stored again (previously after upgrade they wouldn't). I have reset everything and saved and recalled several times. It has cleared up my error completely. Kudos to Michael

Was not fixed when power was removed it came back. The eeprom chip is defective....

[garysteel]

Originally Posted by nutthouse

I have been slow trying to clear the errorafter the upgrade as it didn't cause any issues. So I just installed a new Panamax power conditioner and powered up and still had the error and all my settings were gone also. Pulled out the procedure to clear that I printed out, floowed it and settings stored again (previously after upgrade they wouldn't). I have reset everything and saved and recalled several times. It has cleared up my error completely. Kudos to Michael

Have you pulled out the power and left it for 5 mins and then powered up without the error ?

G

[11thACR]

I had the Eprom error when I was updating my firmware from 105 to 108. By the way I have a 905. At the same time I was updating the DSP. I noticed that the DSP upgrade had only updated the first two and not the third one. I ended up using my PS3 to do the DSP update and it changed all three and the Eprom Error went away. Not sure if this is what has happened to you but it did fix my problem. It seems that if all three DSP's are not upgraded at the same time the Eprom detects an error. I don't believe it has anything to do with the Main Firmware Update. The reason it is working well with 1.05 is because the Eprom sees the three DSP's as being OK at that point. FW 108 needs the Updated DSP's.

[garysteel]

Originally Posted by 11thACR

I had the Eprom error when I was updating my firmware from 105 to 108. By the way I have a 905. At the same time I was updating the DSP. I noticed that the DSP upgrade had only updated the first two and not the third one. I ended up using my PS3 to do the DSP update and it changed all three and the Eprom Error went away. Not sure if this is what has happened to you but it did fix my problem. It seems that if all three DSP's are not upgraded at the same time the Eprom detects an error. I don't believe it has anything to do with the Main Firmware Update. The reason it is working well with 1.05 is because the Eprom sees the three DSP's as being OK at that point. FW 108 needs the Updated DSP's.

11thACR that makes perfect sense, I've tried all night since I saw your post and cannot get DSP update to install as described i.e. it completes and clears on its own...after writing the 3rd update it returns to SPDif.... and sits there until I hit the standby where it then does clear...but if I switch the main power off and on, by the second power up it''ll return with E2Prom error...this is on 1.07.

Updating with PS3 and millions of burned copies of the DSP...set it up to return to 1.04 until someone can clarify further and persue your thought...I think its very close to a solution but now I need to be able to confirm or get my 875 to reboot at the right time otherwise I'm convinced its a bum update. I also can't tore my settings I get a setting Failed.

Regards
G

[recur]

I have tried updating main FW, HDMI FW and DSP FW again and again and still no luck. I'm going to send it in for repair and see what parts they order to make it happen. If it is just an EPROM it should be able to be swapped out easily enough at home, depending on where it lives inside the chassis.

[A/Vspec]

Originally Posted by 11thACR

I had the Eprom error when I was updating my firmware from 105 to 108. By the way I have a 905. At the same time I was updating the DSP. I noticed that the DSP upgrade had only updated the first two and not the third one. I ended up using my PS3 to do the DSP update and it changed all three and the Eprom Error went away. Not sure if this is what has happened to you but it did fix my problem. It seems that if all three DSP's are not upgraded at the same time the Eprom detects an error. I don't believe it has anything to do with the Main Firmware Update. The reason it is working well with 1.05 is because the Eprom sees the three DSP's as being OK at that point. FW 108 needs the Updated DSP's.

+1
I concure. I performed 3 firmware updates on 9.8's and two that did not have DSP updates had the Eprom2 error and the one 9.8 that had the DPS update did not have the error.

[garysteel]

Originally Posted by recur

I have tried updating main FW, HDMI FW and DSP FW again and again and still no luck. I'm going to send it in for repair and see what parts they order to make it happen. If it is just an EPROM it should be able to be swapped out easily enough at home, depending on where it lives inside the chassis.

I too have retried doing the DSP update...it updates but never clears itself. And when I try the 1.07 update I get the E2Prom error. At a loss for this.

Regards
Gary

[blake686]

I am getting this error on my 605, what does it mean? Everything still plays alright (or so it seems).

[garysteel]

Originally Posted by blake686

I am getting this error on my 605, what does it mean? Everything still plays alright (or so it seems).

At the moment I beleive it means that if you unplug your amp from power line it will loose your settings and you'll have to redo your setup.

There has been a solution posted towards the beginning of this thread which has helped some people out, but not everyone. I for one, am still awaiting a solution or a newer firmware which will not suffer this annoying problem.

Regards
G

[T/O]

Just bought a refurb 805 from Onkyo and after hooking it up I was getting the E2 error message, I shot them an e-mail and this was their response:

Sorry, about the problem you are having suggest try doing a master reset if you still have the same problem suggest haveing the unit checked by a service center.

I did the master reset and the problem has cleared up.

[garysteel]

Originally Posted by T/O

Just bought a refurb 805 from Onkyo and after hooking it up I was getting the E2 error message, I shot them an e-mail and this was their response:

Sorry, about the problem you are having suggest try doing a master reset if you still have the same problem suggest haveing the unit checked by a service center.

I did the master reset and the problem has cleared up.

Make sure you unplug the system then power up... and then power down using the power switch behind the flap...and switch on as that usually returns the error for me.

G

[OzHDHT]

Well I'm about 10 days or more since I upgraded my Integra 8.8 into permanent eprom error. I've been getting by through leaving my unit on. But the other night I accidently shut off my power conditioner. Back to square one for about the 4th time. The suggested fix did nothing. I was contemplating trying the DSP update again via the PS3 this time instead of XA2 on the weekend and now think I will definitely try that. Fingers crossed.

[garysteel]

I sent mine in for repair, and they confirmed the replaced the digi board.
Haven't tried it yet, still to wire up again. Will let the board know the results.

G

[garysteel]

Originally Posted by garysteel

I sent mine in for repair, and they confirmed the replaced the digi board.
Haven't tried it yet, still to wire up again. Will let the board know the results.

G

Powered Up, all Ok, no eeprom issue and sitting at 1.07.

Wll need to grow a new set of balls before I try updating to 1.08

Prob just wait for 1.09 and go directly there. I think anyone consistently getting teh E2Prom error and have tried the fixes should wing it back for a board replacement.

Good Luck.

G

[garysteel]

Another issue I had along with the E2EPROM error was that the Storing facility would always fail..

Just tested that and it stored it no problem. I'm just wondering if theres a way to diagnose they type of problem you have i.e. E2EPROM and Setup Store Fail then main prob with the chip and get it replaced, if its just the E2EPROM and the store works then maybe the remedy mentioned earleir in the thread will work and its all good.

just a thought.

G

[jasgg]

I always have the 'store fail' with 1.07 and 1.08, but no problems with 1.05. I'm at 1.05 until new confirmed versions.

Regards.

[gurkey]

Originally Posted by OzHDHT

Well I'm about 10 days or more since I upgraded my Integra 8.8 into permanent eprom error. I've been getting by through leaving my unit on. But the other night I accidently shut off my power conditioner. Back to square one for about the 4th time. The suggested fix did nothing. I was contemplating trying the DSP update again via the PS3 this time instead of XA2 on the weekend and now think I will definitely try that. Fingers crossed.

Just read on another thread that he did experience the EEPROM error too.
He then reflashed with the same firmware and the problem was gone afterwards.

There is no clear picture yet if this might be a timing related problem coming from an internal software issue of the flash writing routine in combination with tolerances of those flash memory chips used.