TV Guide On Screen - post your info here!

[whjeffs]

I decided to start a seperate thread for all the problems with the TV Guide On Screen system in the Toshiba DLP TVs. I have compiled all the relevant posts from the Toshiba DLP (HM/HMX) Owner's Thread in the next post. If you have one of these TVs or any other TV with the TV Guide On Screen feature please post your info (location, signal source (antenna, cable, cablecard), TV model, and any other relavant info) and how the TV Guide is working for you.
This has been an ongoing problem for me since I got this TV (Toshiba 52HMX94) in November. The TV Guide has never worked correctly yet.
My current configuration is digital cable from Millennium Digital Media in Anne Arundel County, MD, connected directly to the TV's Antenna 1 input and using a Motorola cablecard. I also have an OTA antenna connected to the Antenna 2 input.
I have gone through the setup all over again and as of today the TV Guide has only loaded as much as it ever has in the past. All the channels I can receive via cablecard and antenna are listed in the lineup and program listings for today and part of tomorrow are listed then there is a 5 day gap with no listings then the last day in the 8 day lineup has program listings loaded. This is about the best I have ever had it work in the past and usually it won't stay this way for long. It usually ends up losing all of the program listings and never loads anymore until I go through the whole setup process again.
If you read through the next post you can see many other people are having problems with it also. Many calls to Toshiba have not resolved the problem yet, although they keep promising a fix from TV Guide (Gemstar).

So post your info and problems here, if it is not already listed in the next post. Also any contact via email or phone to Toshiba or whovever, you can reference this thread to them so they have more to go on.


Jeff

[whjeffs]

Originally posted by dsr15 on 11/11/2004
I setup the TV Guide feature, but it says that it will take up to 24 hours before it populates the info. It's been a little over that, and I still don't see anything there. perhaps tomorrow morning.

dsr

Originally posted by dsr15 on 11/15/2004
Question for other 94 owners: Does the integrated TV Guide work for you? If so, what is your source (OTA, cable, dish).
Mine has not populated. I've tried different configurations and no luck. I have basic cable w/o an STB. Anyone have ideas if this configuration is not for some reason compatible with the TV Guide online?

tx,
dsr

Originally posted by henrywh on 11/15/2004
Yes, the TV Guide works using an OTA antenna on input 1, but it takes an overnight delay to populate.

Originally posted by manny1025 0n 11/29/2004
has anyone been able to get the tv guide working on the hm94 sets? i have a 52hm94 with cable on antenna 1. i can see the channels but nothing shows up on the tv guide. i did the setup thing several times and waited days but no updates.am i missing something?

Originally posted by dsr15 on 11/29/2004
manny - I have the 62HM94 and have the same problem with the TV Guide On Screen not working. My input is direct cable (no STB) on ANT1. I've called customer service, had a local tech come out, and now they are ordering a replacement card for the TV Guide On Screen. They estimate it will take 2-3 weeks for the part to arrive.
I have tried the following to no avail:
- different zip codes
- unplug/plug back in to reset
- antenna input on ANT2

Originally posted by Shaner1 on 11/29/2004
Manny,
Do you have a cable box? If so then the TV guide will not populate. I had the same problem, the tech told me that since the cable box has it's own TV guide feature that it will not send that data to the TV. I took my cable box off and now TV guide works.

Shane

Originally posted by dtomlinson on 11/29/2004
I'm having the same TV Guide problem with my 62HMX94. I've had the set connected to an outdoor antenna (ANT-1) for more than a week and the guide has yet to populate. I'm in the Los Angeles market, so I'd be surprised if TV Guide On Screen doesn't have an affiliated station here.

Originally posted by tcimpidis on 11/29/2004
Same location, same set, same hookup (except my antenna is on ANT 2 and I also have Dish Satellite), and same problem here... I guess a call to TV Guide or Toshiba is going to be in order...

Tom

Originally posted by manny1025 on 11/29/2004
i don't have a cable box as well and having the same problem. i called toshiba and they gave me a phone number to the nearest service tech to call. i hope they fix my ghosting problem as well

Originally posted by Shaner1 on 11/29/2004
Did you guys call Toshiba about the TV guide problems?
I have logged my problems with them, they want to know about every problem with these TV's. The tech I talked to said they are logging all these issues, I assume they are building a knowledge base and will tackle the most common ones first.
The more calls they get the better the answers will be once they work on the problems.

Originally posted by capt320 on 11/29/2004
No TV Guide on Screen for me either (62HM94 with Adelphia cable card). I have other issues with my new toy :-( Called Toshiba a week ago on a 10 day old set ... still waiting for a call back.

Originally posted by jph1207 on 11/30/2004
i aslo have the tv guide problem on my 46hm94 with cablevision & a cable card...what phone number are you guys calling to complain to toshiba...i cant find one

Originally posted by dtomlinson on 12/1/2004
I just got off the phone with Toshiba technical assistance regarding my inability to obtain TV Guide On Screen data. While we were trying various things I asked him if trying another zip code during set-up might help. He said that during training with the TV Guide people, they were told that they have had occasions when a particular zip code was omitted from the database causing a no data situation. So I've tried an adjacent zip to see if that works. Might be worth a try for others having a no data situation. I should know more tomorrow.

Originally posted by dsr15 on 12/1/2004
dtomlinson - I tried about 5 different zip codes to no avail. The best test you can do is plug an antenna into your TV ANT2 and see if you get TV Guide info off of it. If you don't, you're probably in the same boat as me. Not sure where this boat is heading, though.
Who did you talk to at support? I talked to Sharon, I didn't get a last name. (Doh!) Last time I talked to her, she didn't know of anyone else having the same problem. If you talk to them again, feel free to reference me - Dave Robinson as having the same problem on my 62HM94. Maybe we can get these CSRs talking to each other to realize this is not an isolated problem.

tx
dsr

Originally posted by whjeffs on 12/2/2004
Just got my 52HMX94 yesterday. I now have everything hooked up and will wait to see if the TV Guide info loads. I hope so because that was a major selling point for me on this set. I know the info is in the signal in my area because I also have a Panasonic DMR-E85H DVD/Hard drive recorder with built in TV Guide and the guide loads on that.
Current configuration: digital SD/HD cable provided by Millennium Digital Media in Anne Arundel County, Maryland. I've got the cable split for now with one going directly to the TVs Antenna 1 input and the other going to the Motorola HD cable box (will be upgraded to cablecard as soon as they get more in stock). Cable box connected to tv via component cables. I set the box to output 1080i (it was better looking than 720p). The Panasonic DMR is also connected via component cables. Played The Fifth Element superbit dvd tonight, it looked pretty close to HD.
I'll report back here on the TV Guide issue once I see mine load (or not).


Jeff

Originally posted by BJMoose on 12/2/2004
Jeff, I just placed my order for a 52hmx94 yesterday and will be interested to hear your results. I have Comcast SD/HD cable through the dual tuner DCT6412 DVR and have been very pleased with its performance on my current set. My plan is to continue to record through Comcast's TV Guide and the box. That's one of the big reasons I decided on this combo. I will be pretty disappointed if the box's TV Guide function no longer works with the 52hmx94. Looking forward to your review.

Originally posted by Shaner1 12/2/2004
I have no problems with TV guide on my 52HMX94.
I have standard analog cable and an antenna hooked up, with TV guide picking up listings for both. Works fine...
It may take longer then 24 hours to populate. I'm not sure exactly how this works but I think it's one of 2 ways. I think you have to go through the TV guide setup, then turn the TV off and back on. It then gives you a choice of the local provides to pick from. OR (because I can't remember) it takes 24 hours to give you the choices, then it populates.
On mine it listed Comcast analog and digital, along with Wide Open West analog and digital... Actually there were 3 choices for each, with the 3rd being cable ready TV.

Originally posted by dsr15 on 12/2/2004
Thanks for the info Shaner. In my experience with the problem, you never get to the point where there is a choice of local provides to pick from.
Does anyone with an HMX94 have the TV Guide problem?
So far in this thread I think it's been only the HM94s.

Originally posted by dtomlinson on 12/2/2004
I've had a 62HMX94 for about ten days, still no TV Guide On Screen. I've never been offered a choice of data providers. It just says no data available. I'm in the Los Angeles area and get my signal from an OTA antenna with excellent signal strength.
It's been 24-hours since I changed the zip code in an attempt to get TV Guide data. Still no information.

Originally posted by whjeffs on 12/3/2004
TV guide info is slowly getting there. Yesterday afternoon (after being connected about 32 hours) it had loaded channel icons. This morning it finally gave me the choices of cable provider listings. It had 8 different choices! 6 were for Comcast, 2 were for my cable company, Millennium Digital Media. So I chose their listing and now we'll see how long it takes for all the program info to load up.
Keep in mind this is using cable directly into the tv's Antenna 1 input, no cablecard yet. I am still splitting the cable and using the HD Motorola box for premium channels. The thing that I think is dumb about it is the TV guide CAN be set up to work with the cable box, but only if the box is hooked up through Antenna 1 or Video 1 (composite) inputs. You can't get the HD signal that way! So I am stuck with doing it like this for now until the cablecards come in.

Jeff

Originally posted by whjeffs on 12/3/2004
So far I have about 2 days worth of programs downloaded to the TV Guide.


Jeff

Originally posted by dtomlinson on 12/6/2004
I just got off the phone with Toshiba with whom I was trying to follow-up on my 62HMX94s failure to load TV Guide data. I was told that they just received a memo indicating that there is a problem and that it will be resolved with an automatic download. The estimated date for the fix is the last week of December. From the posts I'm seeing, some people have gotten their's to work, with very slow data aquisition, and others, like me, have received no data. Hopefully this automatic download will resolve the problem.

Dan

Originally posted by dsr15 on 12/6/2004
Dan - Interesting... so the TV can get code fix downloads through broadcast? I wonder how that all works...
Thanks for the update. I have the same problem as you - no TV Guide data. In my case, they have ordered a replacement TV Guide On Screen card. I just called the Toshiba CSR, and told them what you were told. The rep put me in a 'research' category and I'll get a call back. I hope this fixes itself as you said.... I don't want anyone opening my TV and fiddling around!
Do you have the name of the Toshiba rep that told you about the automatic download?

tx
dsr

Originally posted by dtomlinson on 12/6/2004
DSR,
I didn't get the reps name. He seemed to think it was a firmware update, but wasn't really sure how it worked. He said there was a memo, but he couldn't find it. He asked another CSR who relayed the information. I'm a bit concerned that if I'm not exchanging data with TV Guide now, how am I supposed to exchange data to get the update? I guess we'll see in a couple of weeks.

Dan

Originally posted by whjeffs on 12/6/2004
My TV guide data is still not loaded completely. I get todays listings and most of tomorrows, but then there is no info for Wednesday and Thursday, but then it's almost all there for Friday through next Monday. Weird.

Jeff

Originally posted by dsr15 on 12/9/2004
I got a call back from the Toshiba CSR (Sharon) that's been helping me with my TV Guide On Screen problem. She said that she received a memo yesterday that the TV Guide should receive a fix in 7-10 days, and should then start populating with data. This pretty much matches up with what dtomlinson was told (though his rep said last week of december). I asked her how is it going to receive a fix if it currently doesn't receive data, but she didn't have an answer to that.
Hopefully this takes care of things!

dsr

Originally posted by Shaner1 on 12/14/2004
I have started to have problems with TV guide. Twice now when I have turned the TV on it has prompted me to input which cable service I use. This wipes out TV Guide and then the next time I turn the set on it is populated again.
I don't know why this is happening but since I hardly use TV Guide I'm not bothered by it too much.
Just wanted to let you guys know since some have trouble with it.

Originally posted by maddogFool on 12/14/2004
From my search I noticed that you are one of the people who got TV Guide On Screen to populate OTA. I too was unable to obtain any guide info from the cable connection on ANT1, so I connected rabbit ears to ANT2 and was successful. I wasn't sure whether Comcast was stripping out the VBI data or there is a problem with the TV. Other posts has said that TVG will transmit something to fix a problem with guide data not populating. Does anyone know if the problem they are going to fix is specific to cable? Or is it hit or miss and I'm getting lucky with the antenna.
I've observed that any time I try and edit the channel display order in the TVG setup screen, all channel and guide data dumps and must be reloaded over the 24/48 hour cycle, including selecting which channel map to use. Anyone else notice this?

Originally posted by whjeffs on 12/15/2004
Same here. I edited my channel lineup Sunday afternoon resequencing the channels and removing ones I don't watch. It has not loaded any info since. I just tried selecting "No Match" from the list of cable providers to see if that corrects anything. Maybe when you select a cable provider from the list the guide might only work right if the channel list and order stays the same as how it is loaded? So maybe "no match" will work. I do notice that when I go to the channel editor that there are A LOT of channels in the list that are not even on my cable system (Millennium Digital Media) but are on the competition (Comcast) and some other OTA and cable channels that are not on either system. I'll post back in a couple days if it works or not.

Jeff

Originally posted by stiplit on 12/15/2004
I have had my cable card from TWC NYC functioning in my 52HM94 for 2 weeks and still no TV Guide on Screen Data?!?!?

Originally posted by maddogFool on 12/15/2004
It makes me feel better that someone else has the same behavior. I always re-selected the same cable provider map after each reload. Not sure what will happen with selecting "No Match". You may never get anything to reload. Mine always did after at most 48 hours. I noticed that it retained the positions of the channels I moved that caused the dump. It's normal to see many channels not on your system in the edit list. I'm in the Philly market, but I see New York and Lancaster, PA broadcast channels in my list (disabled), I guess because I'm using an antenna and it's theoretically possible for me to receive them.
What I think is happening is this. I suspect TVG implemented their data structures in a boneheaded way, such that schedule data is directly tied to channel position in the list. When you move a channel, the associated schedule data is unable to be moved with it, so the firmware has no choice but to flag the entire guide data as invalid, forcing a dump and reload. Not a user-friendly experience. I've dealt with Gemstar in a previous VOD job, and I can tell you they aren't always the most elegent programmers.
I only know this behavior to be true on Toshiba DLP's, which is why I'm posting in this thread. The guide data dumping should be unrelated to failure to obtain data from a cable only RF input. I haven't seen posts on either issues with other brands. I'm curious how/if a TVG broadcasted firmware update will fix cable no data problem. If they're being truthful about it, it implies that the cable input can receive the TVG data stream, but for some reason can't parse the channel info.

Originally posted by whjeffs on 12/16/2004
Well all that selecting "no match" ended up doing was resetting the guide. This evening when I turned it on it asked me to select a cable provider from the list again. There are 2 choices for Millennium Digital Media (my cable co) and about 6 different choices for Comcast. They all have 4 digit numbers after them. I don't know what the numbers mean or how to know which one to select so I will just pick one and try it again.

Jeff

Originally posted by mjensen on 1/2/2005
My TV guide service also has not captured any data despite variations with cable box, direct antenna connection to TV, etc... I am working on this.
Mike

Originally posted by mafoo on 1/3/2005
Has anyone who has posted on problems w/ TV Guide (dsr15, whjeffs, dtomlinson, et. al.) had any luck in getting issues resolved (ie. firmware update of some kind)?
Has anyone had TV Guide working consistently?
I had listings at one time, but none lately. I'll probably return the Symbio if this isn't cleaned up soon. For someone like me who was weaned on Tivo's version of DVR, this TV guide interface is like going back to the dark ages!

Originally posted by GmasterB on 1/4/2005
My TV Guide works just fine. It took about 4 days to populate on regular broadcast (TV antenna), and 1 day to populate when I got cable. It's been working ever since, with no hiccups. I've had my 52hm94 for about a month now...

Originally posted by whjeffs on 1/4/2005
I'm still having problems with mine. It works for awhile then it loses all the listings AND the channels listed in the guide. I get "There is no data" on the guide and have to go through the setup process all over again. Last time I did this was over a week ago and I went out of town for a week so it was off but plugged in the whole time and never loaded any info. So I ran the setup again and the next day I had the channel lists back after choosing my cable provider but still waiting to load listings again. I do not have a cablecard yet but I am running the cable directly into ANT1 and also it is split to the cable box which is connected via component for my premium channels for now.
I wish they would get these problems resolved. I want to buy a Symbio but it will be useless to me if the guide doesn't work. I haven't been in contact with Toshiba about this yet since I expect to get a cablecard sometime this month and I will see what happens with it after I have that.
Jeff

Originally posted by dsr15 on 1/4/2005
My problem with the TV Guide On Screen is that it has never populated. I was told by Sharon (Toshiba CSR) that it should automatically download a fix sometime in the last 1/2 of December. Well, that has come and gone and it still doesn't work. Time to get her back on the horn...

dsr

Originally posted by tboo on 1/4/2005
The TVguide on my 52hmx94 works great-all my channels are present & accounted for

Originally posted by tboo on 1/6/2005
The TVGuide onscreen is starting to tick me off. It lists all of my channels & the shows on them but it has other glitches. When I hit the info button on a highlighted show it doesnt expand the box for more information-it sort of just splits the listings in half with the 1st half listing channels(lets use for example) "y-z" & the second half listing the same "y-z" channels. If i hit the info button again it splits the screen into thirds-each third with the "y-z" listing.
I also cant access the TVGOS menus. If I hit the menu button it locks up the TVGOS & the only key that works is to exit it. This better get resolved before my Symbio arrives

Originally posted by dsr15 on 1/6/2005
For those of you who have the TVGOS problem of no data...
I got a call back from Sharon (Toshiba CSR). She said that the december fix that was supposed to go through didn't work. She also stated that they have a TV there that has the same problem. They are waiting for another fix attempt and will let me know when to expect this.
Not much of an update, but I am glad that she has a TV there with the same behavior.

dsr

Originally posted by tboo on 1/8/2005
Okay, it loks like I spoke too soon when I said I dont have any problems with the TVguide onscreen. At first it worked great-all my listings were present. Then I statred having lockup problems with the guide & finally, one day, when I hit the tvguide button m tv shut off. When I restarted all of my listings were gone. I though it lost then, but after some digging I found that in the channel setup every channel was there but was set to do not display-so I had to turn every one of them back one. I am really starting to worry, because my Symbio is on its way & it will be a $500 piece of junk if the tvguide doesnt work

Originally posted by 196thLIB on 1/11/2005
TV guide has finally loaded and appears to be working correctly, after about three weeks of playing with it. Channel line up and several days of listings loaded last night with about a three day gap after the first two days. This should fill in over the next twenty-four hours. I've experienced the same problems as many others with the info box options and had it dump everything and lock up so have decided not to mess with anything other than "small".
Background: 52HMX94 with CableCard(SA) connected directly to ANT 1 which appears to be the only input cable card allows.

Originally posted by tboo on 1/11/2005
Yeah, TVGuide is now working for me as well. They must have sent out another update. This is good since I have a Symbio on the way

Originally posted by maddogFool on 1/12/2005
Are you using it cable or OTA? If cable, with or without cable card installed? Originally I got no data with direct cable only (no STB) and had to connect an antenna to get it to populate. (Still unsure if problem is TV or Comcast is stripping out the VBI data.)
The last post I saw from someone here said that CSR "Sharon" told him that the fix candidate didn't work and never was transmitted, but they did have a TV which exhibited the "problem"-- exactly what range of problems I'm not completey sure at this point.
I have a Comcast/Motorola cable card which is not decrypting digital channels (known HM94 issue, held onto card in the faint hope that this issue will be resolved in the near future), but does map the QAM-in-the-clear channels to Comcast's lineup (ch. 231 as opposed to 29-1, etc.) Having this card installed somehow interferes with the guide populating. I took it out on Saturday and then got the guide to load.

Originally posted by sharonf on 1/12/2005
I have a TV Guide set up question. When I get to the screen where it asks which input my cable box is plugged into it only gives me two choices..... ANT 1 or Video1. We don't use either of those inputs. We are routing everything through our Yamaha 2500 receiver and do not have a VCR set up. We have the video from the TV hooked up using the ColorStream HD-1 input which goes to the Yamaha receiver. The Motorola 6208 DVR is also hooked up to the receiver as is the DVD player. We are getting a very good picture and fantastic sound so we want to keep it hooked up this way, but does that mean we can't set up the TV Guide then?

Originally posted by tboo on 1/12/2005
Right now Im using cable without a cable card(its on backorder)-this is through Time Warner

Originally posted by sharonf on 1/13/2005
I asked the question of Toshiba and just heard back forom them. Their answer is that the TV guide does only work through those two inputs (Ant 1 or Video 1) So appently if you hook up your TV any other way TV Guide will not work. Right now I am using a DVR cable box because my cable company doesn't have the cable cards yet, so I can get a TV Guide that way. When I get the cable card though I will be out of luck in less I change the hook ups for my system, which I don't want to do.

Originally posted by whjeffs on 1/14/2005
I had a guy from the technical research department of Toshiba call me back today about the problems I have been having getting the TV Guide onscreen to work. He said that all of the Toshiba 94 series TVs potentially have this problem and that it's related to the way TV Guide is sending out the signal that the TV cannot recognize it properly. He said TV Guide is aware of the problem and have been working on correcting it. I asked when this would happen and he said hopefully in about 2 weeks. He said nothing different needs to be done with the TV. Once they fix the problem on their end the listings will start showing up.
I'll have to wait and see. The TV Guide On Screen listings work fine on my Panasonic DMR-E85H DVD recorder so the signal is there but the problem with it on the TV may be a blame game between Toshiba and TV Guide.

Jeff

Originally posted by tboo on 1/14/2005
I hope they get this fixed. I see I lost all of my listings again

Originally posted by BasicCable on 1/16/2005
Does anyone know where I can find out
If my area is supported by TV Guide On-Screen feature? I checked Toshiba website with no luck and tried what I think is the official website of the TV Guide On-Screen program. I live In Bismarck, ND if anyone can find out or let me know how to my self It would be greatly appreciated.
The reason question 3 is so important is I want to order the Symbio 160HD4 along with the TV but the symbio is no good if the TV Guide On-Screen don't work(That's what it says in the manual)
Thanks guys for all the help.

Originally posted by BasicCable on 1/17/2005
Now I've emailed Toshiba about the TV Guide question but so far no reply...Its not a deal breaker If It don't work In my area but at least knowing in advance I won't waste money on the Symbio then.

Originally posted by 196thLIB on 1/19/2005
This has got to be the most exasperating thing I've ever dealt with! I had almost all eight days of program listings with only a single 24 hour gap and then it dumped the whole thing. I'll bet I've gone through the initial set up process a dozen times. On several occasions, after leaving the TV off overnight, the next morning there is the blank " no data " screen and when accessing the channel portion of the setup menu, all the channels are there but are set to "OFF". So who is going to fix this problem, TV Guide or Toshiba? Should we start a new thread on just TV Guide problems? Is this feature included on other brands of sets that use CableCard?

Originally posted by Rudy1 on 1/19/2005
The same thing happens sometimes with my LG LST3410A tuners. On Friday, both of my tuners had full guide listings....then on Saturday evening the one in the living room lost all of the listings and it still hasn't regained them. And some of the channels were changed to "OFF" in the setup menu.

Originally posted by whjeffs on 1/23/2005
I had the TV Guide set up for a couple weeks to work off my antenna only as an experiment. It didn't load anything through that either until a few days ago listings finally started to show up. So I went through the setup again and changed it back to work off the cable signal. After a day I was able to select my cable provider from the list. Then after another day listings started to show up. So far it seems to be working like it was when I first got the TV. Yesterday (Saturday) I had Saturdays and Sundays listings, then nothing for Monday thru Friday, then listings for next Saturday. Today it has Sunday's listings, nothing for Monday thru Friday, then listings for next Saturday and Sunday. I'll keep checking it to see if it ever loads the full 8 days of listings. I don't know if this means that TV Guide has finally fixed the problem or not.

Jeff

Originally posted by whjeffs on 1/25/2005
All listings gone again. Listings that were on there already for later this week are gone.
Just when I thought it was working.......
I guess I'll call Toshiba again today if I have time. I doubt it will fix anything but atleast the problem is being documented. If they can't get it working right I think I should be refunded the price difference between the 94 and 84 series. The TV Guide feature is the reason I bought this TV instead of the 52HMX84 or Mitsubishi 725 series.

Jeff

Originally posted by Shaner1 on 1/25/2005
Jeff,
I have the 52HMX94 and TV Guide was giving me problems until recently. It would just lose the listings and ask me to pick my cable provider again. It hasn't gone out for probably a week or more and it looks different now too. Before all the programs were in blue, now some are green and another color as well. (can't remember the color... bah, mornings...)
Anyway, it looks as if TV Guide changed some and since the change I haven't had any issues. I'm not saying it's fixed but just wanted to share how mine is acting.

Originally posted by DanofNJ on 1/25/2005
Shaner1,
I have the same model... Are you getting the TV guide from the cable box, or the cablecard?? Mine has yet to work and I have Comcast (unfortunately).

Dan

Originally posted by Shaner1 on 1/25/2005
I have wide open west cable and I don't use the cablecard or box. I just have the cable line running right into the TV. I also have an antenna hooked up to it and it populates as well.

Originally posted by whjeffs on 1/26/2005
This time when it had started working for me again I also noticed the different colors of the listings. There should be a different color for movies, sports, etc.
Has yours loaded the full 8 days of listings?
Something else to add to the mix now is a cablecard. My cable company called today to let me know the cards are finally in so I will be getting that installed next week. They did ask what brand TV I had and whether or not it was high def. I really hope the TV Guide is working by the time they come out.

Jeff

Originally posted by whjeffs on 1/26/2005
Called Toshiba this morning about TV Guide problems again. Now they tell me the TV Guide people anticipate having a fix downloaded in 24 - 48 hours.

Jeff

Originally posted by maddogFool on 1/26/2005
Just to be clear on this, let me restate the solution -- The fix is a change in how the data is formatted for broadcast, so that the latest TV's (like our Toshibas), can receive it reliably. It is not an update to the TVGOS firmware inside the TV.
Do I have that correct?

Originally posted by whjeffs on 1/27/2005
Yeah that sounds like the way they explained it to me. You would think they could have gotten this right before they started selling products with the TV Guide feature built in. The Gemstar/TV Guide listings have been available for a long time and worked reliably in other products. My Panasonic DMR-E85H DVD/HDD recorder receives the listings fine. Now these TVs come out and have a problem with the data and they blame TV Guide? Somehow that just doesn't seem right. It's no wonder Mitsubishi dropped the TV Guide feature from the 725 series TVs.

Jeff

Originally posted by tboo on 1/28/2005
Dammit! My tvguide went on the fritz again. Everything was working great-I started to get the color coded listings(like other have mentioned & something I havent seen before) & then when I turn on the set today-whammo!!, nothing. Tvguide is dead again. Im supposed to pick up my Symbio tomorrow. A lot of good that will do me since its operation hinges on the tvguide

Originally posted by whjeffs on 2/3/2005
Still no TV Guide listings and I have the cable company coming to install the CableCard this morning.

Originally posted by whjeffs on 2/3/2005
Well the CableCard install went well this morning. I have Millennium Digital Media as my cable provider here in Anne Arundel county, Maryland. 2 guys showed up, a tech and a supervisor and they basically had a little training session on the install procedure right there in my room. Once they got the card authorized I had all the channels that I did with the box.
Now if Toshiba/TV Guide can just get the guide problem fixed I will be set!
So far today after going through the TV Guide setup again, and turning it off for a few hours, all the channels are now loaded in the guide. But, of course, no program listings yet. And still no call back from Toshiba regarding my "escalated" complaint about the TV Guide problem.

Jeff

Originally posted by maddogFool on 2/4/2005
I had to disconnect my set (which is temporarily in the bedroom) when we got the carpets cleaned. Originally I had been using rabbit ears on ANT2 to get the guide to load. Reconnecting it a week later, I left the antenna off, and to my surprise it obtained new program data from the cable input on ANT1. It looks like the fix is in place for my data source. I haven't changed any configuration setting for now, just to make sure it keeps working. The true test will be redoing my config and telling it there is no antenna on 2, just in case it's able to receive my PBS's VBI data even with a snowy picture.

Originally posted by whjeffs on 2/4/2005
Another day still with no TV Guide listings

Originally posted by DanofNJ on 2/5/2005
I have the 94hmx52 and I have not encountered any ghosting. As per the cablecard issue, mine picks up all that are fed into the digital box (I run both of them into the set). As per my Comcast provider...NO TV Guide yet...quit annoying because I could use it with my DVD recorder.....
I hope they fix it in here soon.

Dan

Originally posted by whjeffs on 2/6/2005
The TV Guide problem has nothing to do with Comcast or any other cable provider. The TV Guide information is embedded in the signal from your local PBS station. You can get it through cable or an antenna. The problem (according to Toshiba) is in how TV Guide is sending the information. To use my situation as an example, I have my cable split and one line going directly into the TV's ANT1 input (now using a CableCard) and the other line is going to my Panasonic DVD/HDD recorder. The Panasonic also has the built in TV Guide and it is able to receive the info just fine. So far, all the TV will receive is the channel list. No program listings.
Comcast may be confusing the TV Guide with the guide that is built into their cable boxes and they are relating it to one way versus future two way cable cards.
When the guys came to install my cablecard they were surprised to hear that my TV had a guide built in. This was news to them.

Jeff

Originally posted by DanofNJ on 2/6/2005
Jeff,
Thanks so much for the reply..and of course I have the 52mhx92 (it was late .
In other words, until TV guide can fix the problem, and then send it through PBS, this problem will continue. I wonder why toshiba messed with it if it was working? I can't get a TV signal here or that would solve the problem ...I might have had a chance is Southern Jersey when the WTC's were in place, but the Empire State Building is too far. Oh well...I will post if I get ANYTHING on TV guide. Thanks for the info, really clarified the issue for me.

Dan

Originally posted by tboo on 2/6/2005
TVGuide has essentially been working for me-to a point. After I reset my TV(including the guide) & after a few days TVguide works great, however, a few days after that,when TVguide is starting to download color coded shows & the multiple icons it can display, is when it starts to act up. It almost acts like there is too much info for the guide to handle(not enough memory, perhaps?)-its extremely slow getting the guide to come on & some times it wont turn on at all & I have to hit the reset button.
Ive had the Symbio recorder for 2 weeks now & it works great, but(& this is a big but) when the guide isn't working the Symbio is essentially useless. If I cant access or use the guide then I cant record shows with the symbio(if the guide isn't working & can still record on the fly & pause live tv) from the guide list(such as scheduling recordings) This is important to me(scheduling) because the Symbio/Toshiba TV combo's main downfall is that when you are recording you have 2 choices-watch the show you are recording or turn the TV off. You cant watch another channel or switch inputs while your recording- a major bummer. However, I am keeping the Symbio because(when the guide works) I can record movies in HD which blows away(picture wise)any dvd I currently have. It will also record in 5.1 which is cool.

Originally posted by BasicCable on 2/7/2005
tboo the reset button is on the side of the tv in that little compartment correct? What is the correct steps to reset the tv? I tried pressing the button and then the tv cycles off and back on again but It didn't reset my info...
Any help would be great as I to would love to get my guide to work so I can enjoy my symbio.

Originally posted by tboo on 2/7/2005
Yes the reset button is on the side of the TV-it just resets the TV when it locks up but you wont lose your settings. A system setting reset can be done in the installation menu-this resets everything including TVguide

Originally posted by BasicCable on 2/9/2005
Now If I could just get my TV Guide to show up some data....All I get Is It saying There Is no Data and I've had this TV hooked to cable(Midcontinent Communications...There owned by Comcast I believe) since Saturday and nothing.
I tried switching to another local zip code but so far no luck. I'm hoping to figure this out soon ad this was one of the reasons I went with the 52HM94 over the 84( So I wouldn't need a cable box but get most of the same features)

Originally posted by dtomlinson on 2/10/2005
Don't feel bad. I've had my 62HMX94 for about two months and I haven't gotten anything but "no data" yet. I'm hooked to an outdoor antenna. I've tried several zip codes, as well. Several calls to Toshiba have brought promises of downloads to fix the problem, but nothing has worked, yet.

Originally posted by FrankieP on 2/10/2005
I'm just wondering if you guys have the G-Link cable connected to recieve data for the TV Guide setup and have one of the G-Link ends if not in front of the infrared sensor, just near enough where it could take over the cablebox. I had did this once and had recieved TV Guide data aftr 24 hours of setting it up. The only complaint I have with using the Tosh's TV Guide feature was that it takes a whole lot longer to tune in if you change channels.

Originally posted by BasicCable on 2/10/2005
Frankie I don't have there cable box. Thats the reason I bought the hm94 over the 84 so I wouldn't need to rent a box anymore. Sadly I bought a Symbio on the word of a Toshiba tech and ordered it along with my TV.
Now I have 10 pound, $400 paper weight as its worthless without the Guide working. I'll wait a few till next week to call back to tech support before I get real upset about them misleading me.(I have since getting the tv seen the disclaimer In there manual making no promise that the guide will work for you....Even though there Tech told me It would work in any market and doesn't matter what cable service you have)

Originally posted by maddogFool on 2/10/2005
Meanwhile, my TV Guide continues to chug along without any problems (12 days), with direct cable connection to ANT1 only (no OTA on 2, which was my original work around). Even after I reinstalled the CC to check its firmware rev. Surprisingly, the guide data did not dump. I have not yet edited the channel display setup, which previously caused the guide data to dump and reload.
For those still having TVGOS problems, I can only speculate that your local PBS station data source has not yet received the update, or as someone just posted, if you have a cable box connected to the antenna input, there is an issue with tuning control so that a PBS stations is chosen at the proper time. Why I was able to sort of receive guide data OTA and not cable, but can now receive over cable, is a mystery. Unless the data was positioned in the VBI where Comcast resyncing was stepping on it, and now has been relocated.

Originally posted by sharonf on 2/10/2005
TV Guide
I had an email from Toshiba today saying " The TV guide issue has been resolved by the TV Guide company sending out a software download."
However. my TV Guide is still not working. Is anyone else's?

Originally posted by 196thLIB on 2/10/2005
No!!!!!!! At one time last week, all eight days had loaded and then mysteriously vanished. Could you post the e-mail address that you are complaining too? Is there anywhere in the menus to find the TVGOS software version that is in use by the set?

Originally posted by dtomlinson on 2/10/2005
Mine still has never worked. 62HMX94 connected to an outside antenna with excellent signal strengths.

Originally posted by BasicCable 2/10/2005
You guys keep referring to the TV Guide feature getting the info it needs from PBS...where did you guys hear that PBS is the channel that transmits this info?
Seems strange that PBS would be the channel and not the TV Guide channel which I get through my local cable company. The reason I ask Is If your sure that there the channel I was thinking of connecting them to verify they are sending the signal or not.

Originally posted by maddogFool 2/10/2005
Your cable company has nothing to do with the TVGOS data stream, other than rebroadcasting it on a channel they carry. In fact, they have the right to strip it out, if they so choose -- there's a landmark FCC case between Gemstar and I think Time Warner about this you can Google. I am not aware if TVGOS data is being broadcast in the VBI (vertical blanking interval) of the TV Guide channel. Maybe it is, but it's not included on my cable lineup. Check out this link which explains PBS:
http://www.pbsnationaldatacast.com/Analog_Network.htm
Don't forget that TVGOS is designed for an OTA input as well as cable. People using an antenna won't have access to the TV Guide channel. PBS is the closest thing to universal channel (and they could always use the extra money), which is why the VCR manufacturers implemented the auto clock set feature, which is also based on PBS VBI data. Local network affiliates may have cut deals with Gemstar to broadcast the data stream, but that varies by market.
Since eventually the analog NTSC broadcasting will go away, does anyone know if TVGOS as it exists in our HM94 TV's is capable of operating with channel-specific guide data which may be transmitted in ATSC PSIP?

Originally posted by dsr15 2/10/2005
Yes, I still have the same TVGOS problem from day 1 - no data. I have never seen any data. This has now been 4 months. I have a 62HM94 with cable input (no cable box).
I believe that dtomlinson and sharonf have the same problem of never having seen any data.
I talked once again with Sharon (Toshiba CSR) earlier tonday. She was surprised that mine hadn't populated yet. Her test model populated at the beginning of this week.

dsr

Originally posted by sharonf 2/10/2005
My reply came from Scott at Toshiba Customer Support at this email address:
customer_support@tacp.com
I just checked my set again and still no data.

Originally posted by BasicCable 2/10/2005
My questions Is are there any other TVGOS users In the ND\SD area that are using Midcontinent Communications for there cable provider? And If you do Is It working for you? I'm trying to figure out if there blocking the transmission or not.
Or Any TVGOS users that are using a antenna In North Dakota and receiving there data?
I've hooked up my indoor antenna but sadly I get terrible reception as I'm currently living In a trailer and since I'm renting It I can't get permission to put up a outdoor antenna.

Originally posted by whjeffs 2/10/2005
I made my weekly call to Toshiba again today. (All the emails I've ever sent have been given a generic "call customer service" type reply)
This time while on the phone the girl had me enter a code while in the TV Guide setup menu. This brought up another screen with the software version number and a lot of other info such as the VBI host channel (PBS channel). I didn't have time to write down the code and it was too long to remember but it didn't look like there was anything there you could change so I don't know how much use it would be to us other than when calling customer service.
Anyway, she said all the info looked correct. The VBI host channel was set to my correct PBS channel. She took the software version I read her off the menu for the technical department to look into and hopefully find the problem.
I had gone through the setup again a few days ago and yesterday had the channel list loaded and as of this morning when I called some program listings started to show up but now they are all blank again.

Jeff

Originally posted by Arlin on 2/11/2005
TV Guide
Still not working for me either.
I get nothing. Not even a partial listing.

Originally posted by Bill Shenefelt on 2/12/2005
I have both a Toshiba 62HM94 and an LG LST3410A. They both use Gemstar "TV Guide". The LG does fine. The Toshiba is determined to set the "time" 1 hour and 3 minutes slow. (As if I live in a time zone west of Pittsburgh, but still 3 minutes behind that zone.)This messes up any use of the Toshiba Symbio recorder since it does not have the capability of adjusting time for recording by 63 minutes (It does allow 1 to 5 minutes and then jumps to 15 minute increments so 63 minutes is not an option). I am in the Pittsburgh, Pennsylvania area. I have been in contact with Toshiba since last fall and still no resolution. They do not yet have either a service manual or parts available for this set. Due to this lack of support for my set, they have (just this week) replaced my set with a new 62HM94 but the problem is still there.
I don't know if it is a chipset problem with the Toshiba or a problem with the station(s) that are sending out the guide time and listings information that are used by Toshiba. I cannot get in touch with Gemstar to find out what station(s) are sending out their guide information. The LG works just fine (right time and listings) but the Toshiba gets the time incorrect by 63 minutes no matter if I change zip code, whole TV set, or try to put the time manually.
The LG seems to load listings during the midnight to 6 am timeframe but the Toshiba seems to do it a little later. It may be that they are looking at two different guide broadcasts and one of the broadcasts is just wrong, or the Toshiba is interpreting the broadcast incorrectly.
Anyone know anything?

Originally posted by tboo on 2/12/2005
Im having my own problems with TVguide which has pretty much turned my Symbio into a $500 piece of wothless junk. I am really pissed off that Toshiba didnt get the TVguide ironed out before they released these products. maybe we should start a seperate thread on "Toshiba TVGuide problems"

Originally posted by Rudy1 on 2/12/2005
Starting a separate thread may be an excellent idea. From what I've been reading here it seems like Toshibs engineers did not put much work into implementing the TV Guide function on these sets. My 2 LG boxes occasionally have some issues with the guide, but nothing as serious as what you guys have been describing...and both boxes ALWAYS regain full listings eventually.

Originally posted by bob62 on 2/14/2005
I don't think that this is accurate. I had to reset my 62HMX94 recently because the TV would not respond to the remote and the TV behaved as if there was no cable signal. All TV Guide data was lost. Can you provide more detail about how to reset the TV without losing TV Guide data ?

Originally posted by DanofNJ on 2/15/2005
As of yet, I have not had any TV Guide data at all. It has been two months .
I have Comcast, and a 52hmx92 model. Cablecard is installed.
My questions is:
Has anyone with Comcast received TV Guide in NY/NJ area?
Has anyone received TV Guide with a Cablecard installed?
Has anyone received TV Guide on Ant. 2
This problem is really annoying. I wish I could get it because the picture with cablecard is superior.

Thanks,
Dan

Originally posted by tboo on 2/15/2005
I have a cablecard & receive TVguide on my 52hmx94

[Shaner1]

My TV guide on screen has worked fine for over a month now on my Toshiba 52HMX94. I don't know what changed but it used to ask me for a channel line up every week or so. Now it hasn't done it in over a month and a half.

Actually the change happened when I started seeing different colored boxes for the different shows.

Wide Open West cable on Ant 1 (No cable box, just basic analog cable)
Over the air antenna on Ant 2
Clinton Township Michigan

[bob62]

I have had very little luck with the TV Guide, but I think part of the problem is related to my 62HMX94 being unstable. I initially had cable directly connected to antenna 1 for about a week with absolutely no TV Guide info. It took Cablevision 5 days to figure out how to install the cablecard, then another week of no TV Guide. During that time, the TV reset itself twice and another time I unplugged it to move the TV to a UPS.

Finally the TV guide worked -- for about 24 hours before the TV froze and I manually reset it using the button on the right side of the TV. Since then (about 3 days) absolutely no TV Guide info -- unless you count the clock.

One small note, the signal to set the clock always works. If the TV is reset or unplugged or anything, the clock is correct the next morning.

[tboo]

Okay, I think finally TVGuide is working for me. I haven't had to reset the tv in over a week-which is a first. I am still having problems setting future recordings with TVguide & my Symbio & it seems to be tvguide related, but I finally got Toshiba to listen to me & they are going to do some troubleshooting

[kdog044]

What may be helpful is to list your model, how you have the set connected to receive the guide (i.e. cable on ANT 1, using cable box, etc), what area you live in (may be a geographical issue), and what your service is (i.e. Comcast, OTA, etc).

[dsr15]

Thanks Jeff for setting up this thread. Here's my info.

Toshiba 62HM94
Problem - No TV Guide data, since TV purchase in November '04
Source - Cable on ANT1 (no cable box)
Location - Littleton, CO 80123

I have tried different zips, antenna, etc., all to no avail. I have been dealing with Sharon at Toshiba support.

dsr

[capt320]

Toshiba 62HM94
Problem - No Guide data ...TV purchased November 5, 2004
Source - Cable on ANT1 with cable card. Antenna for OTA HD on ANT2
Location - Bangor, ME

I have tried different zips, antenna, reset to factory defaults, etc.

[sharonf]

Toshiba 62HM94

Have had TV since 1/7/05 and TV Guide has never worked.
Screen always says "There is no data for this screen"
Direct cable connection on ANT1
I have a DVR cable box connected but it is on the ColorStream input.
I selected "connected to cable but no cable box" for the set up on ANT1.
Located in Lake Havasu City, Arizona

I have logged the problem with Toshiba who went through all my settings and had me reset the TV. So far still no listings at all.

[DanofNJ]

Reseting the TV is an interesting idea. Maybe (hope against hope) this may trigger something to happen. I may as well try it. Will let group know...

Never had TV Guide work, ever....

Dan

[Bill Shenefelt]

Well my replacement 62hm94 suddenly decided the correct (not 1 hour and 3 minutes earlier) time was ok to display. Not a single listing yet(3 days) but at least it has the correct time and the channels listed. Gee, I kew what channels I received and what time it was without the tv??? Oh well. DEspite the contacts above including those with"Sharon" who is the rep that finally sent me out the new TV, Toshiba to me does not seem to want to admit this set TV guide is a real problem for them and it is not just MY SET !!!!
Note that my tv guide on my LG LST3410A works almost perfectly !!!

[whjeffs]

I was on the phone with Toshiba again tonight. Someone named Jennifer called earlier in the day and left me a message to call them back because they needed more info from the TV Guide. By the time I called back the person that was dealing with this had left for the day so I had to get walked through the whole process by another girl who was VERY unfamiliar with the process but with some patience we made it through and I gave her all the info they were looking for. Now I just have to wait for another call back.

If you want to look at your TV Guide code data, here is what to do.
Open the TV Guide screen, go to setup, and highlight Change System Settings. While this is highlighted press "753159852" this will get you into a series of menus. You can navigate through the menus with the UP, DOWN, LEFT, and RIGHT arrow keys. There doesn't seem to be anything you can change here so I wouldn't worry about screwing anything up but maybe we can all figure out what some of the different data means and understand why we are having problems. There are 42 menus of info total. So far the people at Toshiba seem to be most interested in the info under the System - System Info , System - Statistics , and Reception - Slicing menus.
I wish there was a guide somewhere we could find that would help interpret all this data.

So far my TV Guide has not lost any data, but it has not gained any more either. It only loads program listings for today, tomorrow, and 7 days from now. Nothing inbetween. I have not tried to resequence or add or delete any of the channels manually as I have done in the past because I want to see what it does automatically and not interfere. I thought maybe some of the changes I made in the past such as deleting the channels I did not watch and resequencing the channels so the ones I watched most were at the top may have had something to do with the problems I am having but so far that does not seem to be the case because I have not touched anything on it for days and it is still not completely loading the listings.


Jeff

[dsr15]

Jeff -

I also got a call from Jennifer yesterday. She wanted me to call back when I was at the TV, apparently to go through the same troubleshooting you went through. She said that all of the reps now knew this procedure and could walk me through it. I tried to get her to fax or email me the instructions, but she wouldn't.

Unfortunately by the time I got home Toshiba CS was closed for the day. I'm going to try to get home in time and contact them this evening.

dsr

[stiplit]

Jeff,

I was having a similar situation with my TVGOS. It loaded today, tommorrow and then 7 days from now but nothing in between. After a couple days it never corrected. I use Time Warner Cable in NJ which is the same as TWC NYC. Let me know if you have any luck. I've yet to badger Toshiba hoping I would get some help from here. For now I also have a cable box on that TV.

[sharonf]

Jennifer was the person from Toshiba that I talked to on Tuesday. Like with Jeff she had me go into System Settings to access the different menus. She also had me change a setting for Closed Captions and then tune to our local PBS station. From there she had me access several other menus where she asked for information and then recorded it. When I asked she said that the information was being forwarded to TVGOS. She then had me reset the TV and said that hopefully the TV Guide would begin to populate withing 24 hours. However, here it is two days later and still absolutely nothing on the screen.

[196thLIB]

Ditto for me. Finally talked to Chris at Toshiba and went through the system info screens(using the same number as a previous post) where he recorded several numbers and said they would be forwarded to TVGOS and they would send a fix(?)

We've had the set since December and other than this problem am very happy with it. I've tried adjacent zip codes, factory reset, different channel lineup, program standing on my head and drinking a glass of water!

Only once in the past two months has it appeared to load correctly with all 8 days of programing. Sometimes it reloads with local channels turned "OFF", displays "NO TITLE" for many channels, or "NO LISTING". Once , the cablecard decided to do a handshake while I was in the listings menu and it went completely berserk. Its enough to make you want to get a set top box! Would really like to add the Symbio but not until this is straightened out.

Everyone who is having problems with this needs to log a complaint with Toshiba or this will never get fixed.

52HMX94
TWC CableCard (SA)
Direct hookup to ANT 1

[BasicCable]

I also called Tosh today and they had me do the same steps as above(Tune PBS,gave them lots of values from the hidden menu, etc.)

The one item that caught my eye in that hidden menu has theres a screen called Section Memory-Listings and on that screen there was four Columns Scheds,Shows,Descs,Cast and under each of those Columns there was 8 items(Stored,Match,Changed,Rejected,Failed,Expired,Purged,Du mped) and under all four columns the only place I had a number was under Rejected.

I'm not sure If this has anything thing to do with my problem but by the look of the screen this looks to be about the TV Guide and I mentioned It to my tech on the phone.

[Bill Shenefelt]

Well after 6 days, the time suddenly changed to my honest local time in the guide. Also two stations's programming actually showed up for the next two days. Maybe more tomorrow (I hope!).
Just out of curiosity, has anyone ever purchased the NSL long term extended Warrantee for anything. I just ordered a 5 year Extended warrenty and am double checking to get something in writing that states the DLP bulb is included in the coverage. Any experience with this outfit (thru OneCall where I got my TV)

[dtomlinson]

62HMX94 with outdoor antenna on ANT2, Never received any data
I'm in the Los Angeles area and get 4 PBS stations (LA, Orange County, Riverside, and LA City Schools).

I also got a call Tuesday from Toshiba and was directed through TV Guide set-up, closed caption (CC1) and several "hidden" menus from which she gathered numerous figures (most of the values = 0). She then had me do a reset using a code entered via the remote not using the reset button and told me the information would be forwarded to TV Guide and they would send a download to resolve the problem. She said to look for guide information in 24-hours. Two days later and still "NO DATA"

Dan

[whjeffs]

I think it's good that they are gathering all the same information from all of us now to forward to TV Guide. Hopefully at some point they will figure it out.
As of this morning, all my program listings are gone again. Channels are still there but all 8 days say No Listing and last night there was data still on there at the beginning and end of the 8 days.

I took pics of the screens for all 42 menus and I'll do the same now so I can compare them now that all the listings are gone.


Jeff

[Jim777]

I have a very similar story. Have a 52HM94 for 7 weeks connected via cable card with Cablevision of Westbury as the cable company. Made weekly calls to Toshiba about having no TVGOS and was told a software fix was in the works. I sent a complaint e-mail to them with no reply. Tried changing zip code and resetting TV to no avail. Last Friday it suddenly loaded 340 channels and the following day loaded all the program information. Seemed to work fine until Monday when everything disappeared. Called Toshiba on Tues and went through the diagnostics described by others here. Typed in the code and the rep took down data from various screens. I was told that it would be fowarded to TV Guide and they would resolve. The following day 13 HD channels appeared with no program information. It hasn't changed over the last three days.

[sharonf]

Welcome to the neighborhood Jim. I was wondering how your TV Guide situation was coming along. When I talked to Jennifer from Toshiba earlier in the week I told her you were the only one I knew of that TV Guide was working for. Now it seems as though your problem is back. I still have no listings at all and I never have. I'm going to call them back again on Monday.

[Bill Shenefelt]

My guide(on the second 62hm94 which I recieved on Friday, Feb 11) loaded the incorrect time the next morning. Tuesday, it magically got the time right. Yea!
For a couple of days it loaded no programming though. Friday morning after again letting the tv off to try to load something) the guide magically got listings for Friday , Saturday and Sunday morning. I actually used the guide Friday night to record on the Symbio. This morning(Sat Feb 19, I turned it on to see if the listings were continued further through past Sunday at 4 pm where they stopped.
TIME WRONG AGAIN BY 1 HOUR AND 3 MINUTES!!!! No listings past those loaded fRIDAY MORNING. I wish Toshiba would as least admit there is a problem and let all concerned know that they are working on it and update us when it is solved. It is not just the TV gide people since the guide works great on my LG LST3410A tuner/recorder.
grrrr!
Bill Shenefelt, Pittsburgh, Pa

[Bill Shenefelt]

I went thru issues with several things and still OTA TV guide sets up with the incorrect time. I received an email from a Toshiba rep last night which read as follows:
I Quote Toshiba:

Dear Bill,
Thanks for writing!
I apologize for the inconvenience.
TV Guide has sent out a fix in the last few weeks that should have taken care of the TV Guide problem. If your TV Guide is still not functioning correctly, we will need you to call when you have about 20 minutes or so, we will need to walk you through a diagnostic to gather further information about your individual situation.
Scott
Toshiba Customer Service

End Quote

Has anyone gotten their guide working in the past couple of weeks and what did not work that got fixed?

[whjeffs]

My guide still has not loaded any program listings again since it lost them all a couple days ago. So now I'm going to try deleting some channels from the guide that I don't watch to see if freeing up some memory helps. When it has done this in the past it has never worked again until I went through the setup process all over again.

Jeff

P.S. My time has always been accurate though. No problems there.

[tboo]

Well, TVguide was working for me lately, but today i turn on the set it lost all of the listing information. My Symbio still doesnt work as well.

[sharonf]

My TV Guide is still not...and never has loaded. I've noticed something interesting though. Often when I turn the TV on for the first time each day it is tuned to a channel that we very seldom watch and it's always the same channel (Channel 34). I started paying attention to the channel it was on when turned off the previous night just to be sure. For instance if I turn off the TV after viewing channel 12 when I turn on the TV the next day it will be on channel 34. If the TV Guide is trying to tune to our local PBS channel to download the TV Guide listings it is tuning in to the wrong channel. Has anyone else noticed anything like this? I'm wondering if this may be at least one of the causes of the Guide not loading.

[whjeffs]

Yes I have noticed this on mine too. My PBS station is channel 25 on cable and also channel 22 or 67 on antenna. I have noticed several times when I turn the tv on it will be on antenna channel 47, which there is no signal on in this area. I think this has only happened if I had the input on antenna 2 when I turned the tv off.
But in the TV Guide service menus, the VBI/Host channel ID is correctly set to channel 25.
I'll mention this next time I talk to Toshiba.

Jeff

[Jim777]

We'll yesterday early evening 340 channels loaded all in the off position and with no listing infomation (TV Guide Setup: "Change Channel Display"). This was a good sign. Most of the channel numbers were wrong however and I spent an hour correcting them. This morning the Cablevision channel line up screen popped up asking me to select one of four lineups. I selected "Cablevision Digital (591)". Subsequently I had to spend another 1/2 hour turning on the channnels again as they were all off and correcting the numbers of only a handful. We'll see if by tommorrow if it loads any program information.

Sharon I have not noticed any channel change when I start up the TV the next day. I'll make sure of this over the next few days.

[RedRich]

I knew this would happen. Last week I called to swap my 52hm94 for a Mits 52725 because I was frustrated with TV Guide and the gray bars. Well today, the delivery date, TV Guide started working. It loaded the Comcast channels and OTA. I must of picked the wrong comcast lineup because all the channels were wrong. I should have picked the Comcast Rebuild. I'm still swapping because of the gray bars but at least Toshiba is finally getting the problem with TV Guide fixed. I'm in Oregon.