New Sxrd "green Blob" Poll

[Schwa]

Originally Posted by ggw2000

Are you saying green in one corner (bottom?) and pinkish purple in opposite bottom corner? Thanks, Gerry

Mine's green bottom right and top left and blue/purple top left and bottom right. The blue/purple is way more noticeable than the green because the green appears darker.

[audiomixer]

Originally Posted by Schwa

Mine's green bottom right and top left and blue/purple top left and bottom right. The blue/purple is way more noticeable than the green because the green appears darker.

What build date is your set?

[Schwa]

Originally Posted by audiomixer

What build date is your set?

October or November, I'm not home right now to check. I suspect that this problem still exists in the newer builds but everyone's too focused on the green blob to notice or care.

[Big J]

How many people who complain about green issues have had their set professionally calibrated?
J

[AtlPaul]

Originally Posted by Big J

How many people who complain about green issues have had their set professionally calibrated?
J

I did.

[Big J]

Did it help?

[maximum360]

Well, the whole point is that the unit should not require a professional calibration to function properly.

I did plan to get my set calibrated at some point anyway but there is a risk. If the calibration does not fix the issue, then I have a calibrated defective tv...essentially a waste of money. When I get a properly working set, then I'll get it calibrated.

[Big J]

But what if a pro calibration will solve the problem, ie get rid of the green? Obviously, if a set has a major defect, then nothing will fix it. However, its possible that many of the whiners er, people with minor green issues might have their problems solved with a calibration.
Just a thought.
J

[maximum360]

Originally Posted by Big J

But what if a pro calibration will solve the problem, ie get rid of the green? Obviously, if a set has a major defect, then nothing will fix it. However, its possible that many of the whiners er, people with minor green issues might have their problems solved with a calibration.
Just a thought.
J

I do agree that it's pointless to continually whine on AVS about issues with your set, however, the reality of the situation is that some of us have had to go through quite an ordeal with Sony to get this issue addressed (myself included).

It's also quite easy for those without issues to sit in judgement of those who claim they do. At this point, I don't even bother reading posts from complainers who take little or no action to get Sony to address the problem. Likewise, reading posts of owners who claim that this is some big conspiracy theory cooked up by enemies of the Sony empire is as well nonsensical. We'll seen evidence time and time again. (And if people want to believe that every image of the issue on AVS is doctored I will waste no time to try and convince them otherwise.) Only solution-oriented posts are useful...

If I had money to spare I would have gotten a calibration a long time ago to test the waters so to speak. However, since my income is not as free flowing as some others, I can only confidently extend the luxury of an ISF calibration to my set when I can be certain that the tv has no defects.

I'm also surprised that there isn't much mention of the dreaded blue hue anymore. Maybe I was one of the few unlucky enough to get not just one bad SXRD with blue hue issues, but two.

[audiomixer]

Originally Posted by Schwa

October or November, I'm not home right now to check. I suspect that this problem still exists in the newer builds but everyone's too focused on the green blob to notice or care.

My feeling exactly!!!
Many see a "pretty" picture with no real visable problems and the set is "perfect"!

[Big J]

Originally Posted by Schwa

I suspect that this problem still exists in the newer builds but everyone's too focused on the green blob to notice or care.

Gee, I wonder if this poll has anything to do with that?

Originally Posted by audiomixer

Many see a "pretty" picture with no real visable problems and the set is "perfect"!

You mean people might be happy if they don't obcess over minor flaws? Who'ld a thunk it?
Just out of curiosity, how many people actually claim their set is "perfect"? Not great, or fantastic, but "perfect"? You keep saying I've claimed it, but I said no such thing.
J

[audiomixer]

Originally Posted by Big J

Gee, I wonder if this poll has anything to do with that?


You mean people might be happy if they don't obcess over minor flaws? Who'ld a thunk it?
Just out of curiosity, how many people actually claim their set is "perfect"? Not great, or fantastic, but "perfect"? You keep saying I've claimed it, but I said no such thing.
J

I feel that most people aren't very discerning...
I mix audio for television, use professional monitors...
This is not a "minor" flaw...
FYI...I am on the phone with Sony right now for a service call...
(See, I am moving ahead with this...)

[Schwa]

Originally Posted by audiomixer

I feel that most people aren't very discerning...
I mix audio for television, use professional monitors...
This is not a "minor" flaw...
FYI...I am on the phone with Sony right now for a service call...
(See, I am moving ahead with this...)

Please let us know how it goes.

Big J, we know you have a "perfect" set. Congrats. But there are many of us who don't. Stop implying that we're all crazy or anal retentive. You just happened to luck out, but if you had one of the defective sets, you'd be "whining" like the rest of us.

[Hank527]

Let us know how it goes I still cannot get a callback to get my set fixed. I'm just waiting now hoping to get a March build if possible as a replacement. Mine now has gotten worse. The blob has grown a little. After 1-2 hours it is only obvious in some scenes but the first 1 hr it is distinct like the screen shots i posted

http://www.mhforce.com/sonytv/sonygreencloud.htm

the blob on the right is now darker longer. I cannot play COD2 unless the
TV has been on for at least 1 hour. then it looks like those screenshots.

[Big J]

Originally Posted by Schwa

Please let us know how it goes.

Big J, we know you have a "perfect" set. Congrats. But there are many of us who don't. Stop implying that we're all crazy or anal retentive. You just happened to luck out, but if you had one of the defective sets, you'd be "whining" like the rest of us.

1) I never said I have a perfect set.
2) I do have sympathy for people who have bad sets.
3) I do not have any sympathy for people who would rather talk about their problems than have them fixed. Get it fixed, NOW, don't wait a few months. Want to wait until there is a new model? Fine, just don't keep posting and polling about a problem you aren't working on.
J

[audiomixer]

Originally Posted by Schwa

Big J, we know you have a "perfect" set. Congrats. But there are many of us who don't. Stop implying that we're all crazy or anal retentive. You just happened to luck out, but if you had one of the defective sets, you'd be "whining" like the rest of us.

LOL!!!

And Big J, I AM MOVING AHEAD ON A "FIX" OR REPLACEMENT...

AND I WILL STILL WHINE UNTIL THINGS ARE RESOLVED!!!!!

[AtlPaul]

Originally Posted by Big J

1) I never said I have a perfect set.
2) I do have sympathy for people who have bad sets.
3) I do not have any sympathy for people who would rather talk about their problems than have them fixed. Get it fixed, NOW, don't wait a few months. Want to wait until there is a new model? Fine, just don't keep posting and polling about a problem you aren't working on.
J

Perhaps people should not whine, if they really are, but it may not be wise to fix it immediately. It seems from information given within the forum that only recently has Sony identified the problem. Therefore it may take a while before a stock of potentially bad light engines is used up, wherever they may be in the distribution channels.

[audiomixer]

Originally Posted by AtlPaul

Perhaps people should not whine, if they really are, but it may not be wise to fix it immediately. It seems from information given within the forum that only recently has Sony identified the problem. Therefore it may take a while before a stock of potentially bad light engines is used up, wherever they may be in the distribution channels.

I couldn't agree more!!! I want Sony to figure out how to fix this problem. Maybe they can't with this generation...maybe they will. I have said before that I am not swapping out light engine after light engine. I am not replacing sets week after week either. I just contacted Sony service to start a "case file". I will have a tech come out and take a look at the set over the next few months. Sony might replace the set...who knows. As mentoned previously, I have an EW from BB and if this set can't be fixed, I will be looking at replacing it in the fall with, maybe, a new SXRD or something else. I have a good bite with a firm grip, so I am not too concerned about a resolution to this problem in the future.

[AtlPaul]

Originally Posted by audiomixer

I couldn't agree more!!! I want Sony to figure out how to fix this problem. Maybe they can't with this generation...maybe they will. I have said before that I am not swapping out light engine after light engine. I am not replacing sets week after week either. I just contacted Sony service to start a "case file". I will have a tech come out and take a look at the set over the next few months. Sony might replace the set...who knows. As mentoned previously, I have an EW from BB and if this set can't be fixed, I will be looking at replacing it in the fall with, maybe, a new SXRD or something else. I have a good bite with a firm grip, so I am not too concerned about a resolution to this problem in the future.

I hear ya. I'm not taking off n days of work to do n light engine swap outs. Let somebody else take the bait until they burn through the garbage stock.

[audiomixer]

Originally Posted by AtlPaul

I hear ya. I'm not taking off n days of work to do n light engine swap outs. Let somebody else take the bait until they burn through the garbage stock.

When I talked to Sony Service, they gave me the "runaround" about ...
"...turn down the green bias, put in set in "Cool" mode, etc. etc."

When they get beyond this BS, I will start getting serious.

I forget, AtlPaul, how bad is your set?

[AtlPaul]

Originally Posted by audiomixer

When I talked to Sony Service, they gave me the "runaround" about ...
"...turn down the green bias, put in set in "Cool" mode, etc. etc."

When they get beyond this BS, I will start getting serious.

I forget, AtlPaul, how bad is your set?

Large oval green blob dead-center covering perhaps 30 percent of the picture. Its very noticeable on black and white material, snow, grey suits and close-ups of faces because the faces appear sort of green from the eyes down and much lighter on the forehead (like too much of a difference even accounting for light angles). It's also very noticeable when any white or off-white material, like on a shirt or a wall, comes into the range of the blob.

[audiomixer]

Originally Posted by AtlPaul

Large oval green blob dead-center covering perhaps 30 percent of the picture. Its very noticeable on black and white material, snow, grey suits and close-ups of faces because the faces appear sort of green from the eyes down and much lighter on the forehead (like too much of a difference even accounting for light angles). It's also very noticeable when any white or off-white material, like on a shirt or a wall, comes into the range of the blob.

Yours sounds worse than mine...I see no problem in active color picture. Slight yellowish discoloration with B&W material. White, mostly, is OK. I could watch the Olympics without too much problem. I do, however, have my "green" bias turned down to
(-17).

[maximum360]

I guess there must be a brain fart virus going around. THERE IS NO FIX AVAILABLE RIGHT NOW!!!

This was directly from a rep in the consumer relations dept. as well as from a a rep in tech support.

If you want to listen to other posters in the forum and get part or parts replaced, good luck. I've been down that route and nothing good came of it. Had I not brought that to Sony's attention the second time around they would have just repeated the cycle with the replacement unit.

"Insanity: doing the same thing over and over again and expecting different results."-Albert Einstein

Armed with the information I provided above you can then push Sony reps beyond the regular rhetoric which may then pressure the higher-ups to come clean about what's really going on and/or increase the pressure to find a fix.

[JimsArcade]

60" SXRD, November '05 build...

green blob on startup, which goes away in under two minutes

no green blob problem for me, as far as I'm concerned

[audiomixer]

Originally Posted by maximum360

I guess there must be a brain fart virus going around. THERE IS NO FIX AVAILABLE RIGHT NOW!!!

This was directly from a rep in the consumer relations dept. as well as from a a rep in tech support.

If you want to listen to other posters in the forum and get part or parts replaced, good luck. I've been down that route and nothing good came of it. Had I not brought that to Sony's attention the second time around they would have just repeated the cycle with the replacement unit.

"Insanity: doing the same thing over and over again and expecting different results."-Albert Einstein

Armed with the information I provided above you can then push Sony reps beyond the regular rhetoric which may then pressure the higher-ups to come clean about what's really going on and/or increase the pressure to find a fix.

Are you going to bail out of the SXRD then...if you haven't already?

[maximum360]

Originally Posted by audiomixer

Are you going to bail out of the SXRD then...if you haven't already?

I said in an earlier post that Sony extended my one year warranty to April 2007. They are hoping to come up with a fix by then and said they would contact me when this is available. I doubt I'll hear from them, so I'll call back the rep in customer relations at that time to follow up. If they have found a fix (call me pessimistic but I doubt it), great. I have no problem with sticking with the SXRD. If they can guarantee me the option of exchanging the unit I currently have with a problem-free unit, that's also fine. The other option is to seek an upgrade to the 2006 model.

In any event, no more light engine replacements for me. That indeed seems like a waste of time.

If either of the three solutions don't seem likely, I'll probably press them for some kind of refund. I'm not sure how that will go at this late stage in the game though. I'm beyond getting frustrated with Sony reps on this issue. I'm sure we will come to some compromise. There's just no way to tell which direction it will go at this point though.

[AtlPaul]

Originally Posted by maximum360

I said in an earlier post that Sony extended my one year warranty to April 2007. They are hoping to come up with a fix by then and said they would contact me when this is available. I doubt I'll hear from them, so I'll call back the rep in customer relations at that time to follow up. If they have found a fix (call me pessimistic but I doubt it), great. I have no problem with sticking with the SXRD. If they can guarantee me the option of exchanging the unit I currently have with a problem-free unit, that's also fine. The other option is to seek an upgrade to the 2006 model.

In any event, no more light engine replacements for me. That indeed seems like a waste of time.

If either of the three solutions don't seem likely, I'll probably press them for some kind of refund. I'm not sure how that will go at this late stage in the game though. I'm beyond getting frustrated with Sony reps on this issue. I'm sure we will come to some compromise. There's just no way to tell which direction it will go at this point though.

Sorry to hear you had the hassle with the light engine replacement. I realize that they don't have a formalized fix but I'm betting:

a) they realize they had or have a QC problem with light engines
b) they have or will soon fix the QC problem; I can't believe they would not address the QC problem in the production of the light engines
c) not all sets exhibit the problem, so hence only what is probably a small percentage of light engines have the problem perhaps through a breakdown in the QC process
d) eventually, probably sooner than later, any existing stock of bad engines will have been utilized either in "repairs" or in new sets or they potentially recall the bad stock soon (if the problematic batches are traceable)

So, to me it is a good-enough "fix" if I wait say a couple months and the bad ones are all used up and the newer ones have gone through the corrected QC processes and they put one of those in my set. If I'm wrong then I'll have lost a couple months of "pure" viewing, wasted my time with a light-engine swap and will have to pursue other avenues to get it fixed.

[d-v-c]

Originally Posted by AtlPaul

I can't believe they would not address the QC problem in the production of the light engines.

If only 10% of the LCOS panels are good enough to be assembled into a good light engine -- then QC changes will not help. It's a function of YIELD. And, that could take years to fix.

Worse, yield could be tied to the fundamental technology.

Bottom line -- Sony may be only able to make enough LE to meet the low volumes used by the Qualia.

If it were simple to solve -- Sony would have done so from the beginning.

I was ready to buy -- then was ready to by the A20 when I learned of its de-interlacer flaw -- and backed down to an 50A10. The advantage is proven tek, an ATI de-interlacer, and good looking SD.

After seeing the 65" Sharp LCD -- I'll wait for $16,000 to be $1,600.

[AtlPaul]

Originally Posted by d-v-c

If only 10% of the LCOS panels are good enough to be assembled into a good light engine -- then QC changes will not help. It's a function of YIELD. And, that could take years to fix.

Worse, yield could be tied to the fundamental technology.

Bottom line -- Sony may be only able to make enough LE to meet the low volumes used by the Qualia.

If it were simple to solve -- Sony would have done so from the beginning.

I was ready to buy -- then was ready to by the A20 when I learned of its de-interlacer flaw -- and backed down to an 50A10. The advantage is proven tek, an ATI de-interlacer, and good looking SD.

After seeing the 65" Sharp LCD -- I'll wait for $16,000 to be $1,600.

If...
Could be...
Yet...
may be...
If...

OK!

[ahr2003]

I saw the A10 in a store the other day. After being used to the SXRD, the screen-door effect on A10's is very apparent (and distracting).

Originally Posted by d-v-c

I was ready to buy -- then was ready to by the A20 when I learned of its de-interlacer flaw -- and backed down to an 50A10. The advantage is proven tek, an ATI de-interlacer, and good looking SD.

After seeing the 65" Sharp LCD -- I'll wait for $16,000 to be $1,600.