Anyone order chairs from furnitureblue.com?

expat0007 · 11-21-06, 10:22 PM

I ordered 4 Palliser Brando chairs and received them recently. Furnitureblue.com was very responsive at first, but now that the chairs have arrived and I have the bad luck to have a couple of problems, they don't seem to be acting with the same urgency. Perhaps my expectations are too high.

Anyone else have experience with these guys?

thanks,
Mat

expat0007 · 11-22-06, 11:28 AM

Furnitureblue.com has stepped up and are sending out a furniture repair person to fix my problems (hopefully). Should be taken care of the first week in December.

For thread continuity, I will provide an update once the repairs are made.

hondo21 · 06-19-07, 12:33 AM

Quote:

Originally Posted by expat0007

... For thread continuity, I will provide an update once the repairs are made.

Okay, so how did it go?

I was checking out Furnitureblue.com and considering purchasing from them. Any other comments?

Coastal · 06-19-07, 01:36 PM

I got my Palliser Brandos from Furnitureblue.com in Sept.
There was a problem with one chair(of seven).It was a factory defect.
Furnitureblue.com was responsive to my needs.It did take a few weeks to locate a qualified person to change the "mechanism"of my chair.A new mechanism was sent and the chair was repaired.
I was very happy with the service and I love my Brandos.

wpb_mike · 06-19-07, 03:31 PM

ordered a sectional through them and had no problems... though that was 3 months ago and i haven't even took the wrapping off them. But as far as getting what i ordered, the ordering process itself, was very good. The person that helped me over the phone was very nice

expat0007 · 06-21-07, 09:28 PM

Sorry for not posting this update sooner.

I had a damaged chair that had a twisted frame so that it wouldn't recline properly. I contacted furnitureblue.com and they arranged for pickup and subsequent replacement; I think it took a couple of weeks for the new chair to come.

The replacement chair was as damaged as the one it replaced. At this point I decided to engage furnitureblue.com's return policy. The folks at furnitureblue.com really did try to make me happy -- they offered me a tempting settlement to keep the deal alive, but I lost my faith in Palliser at that point.

I lost about a grand on the experience (return/restocking fee on a row of 5 Palliser Brando chairs) but I don't blame furnitureblue.com. They honored their end of the bargain. I wouldn't buy Palliser furniture again.

To this day, I still haven't bought seating for my theater. I am just about to build the stage/proscenium, GoM the walls, buy a new projector and at that point, I will try to find something. I had a chance to try out some Coaster seats locally and I couldn't believe how solid they felt, so I may go that direction, or try to find a comfy sectional.

rsh · 06-22-07, 08:34 AM

expat0007,

Have you looked into the Berkline HT seating?

11-21-06, 10:22 PM	#1 \| Link	<a href='http://rev.avsforum.com/phpAdsNew/adclick.php?n=a4ac4393' target='_blank'><img src='http://rev.avsforum.com/phpAdsNew/adview.php?what=zone:30&n=a4ac4393' border='0' alt=''></a>
expat0007 Member Join Date: Sep 2001 Location: Reston, VA, USA Posts: 67	Anyone order chairs from furnitureblue.com? I ordered 4 Palliser Brando chairs and received them recently. Furnitureblue.com was very responsive at first, but now that the chairs have arrived and I have the bad luck to have a couple of problems, they don't seem to be acting with the same urgency. Perhaps my expectations are too high. Anyone else have experience with these guys? thanks, Mat

06-19-07, 03:31 PM	#5 \| Link	<a href='http://rev.avsforum.com/phpAdsNew/adclick.php?n=a591f81a' target='_blank'><img src='http://rev.avsforum.com/phpAdsNew/adview.php?what=zone:36&n=a591f81a' border='0' alt=''></a>
wpb_mike Member Join Date: Jun 2007 Posts: 20	ordered a sectional through them and had no problems... though that was 3 months ago and i haven't even took the wrapping off them. But as far as getting what i ordered, the ordering process itself, was very good. The person that helped me over the phone was very nice

06-22-07, 08:34 AM	#7 \| Link
rsh AVS Special Member Join Date: Feb 2001 Location: NJ Posts: 1,913	expat0007, Have you looked into the Berkline HT seating? __________________ Roman rtheaters.com Utimate Home Entertainment

11-22-06, 11:28 AM	#2 \| Link
expat0007 Member Join Date: Sep 2001 Location: Reston, VA, USA Posts: 67	Furnitureblue.com has stepped up and are sending out a furniture repair person to fix my problems (hopefully). Should be taken care of the first week in December. For thread continuity, I will provide an update once the repairs are made.

06-19-07, 01:36 PM	#4 \| Link
Coastal Member Join Date: Apr 2006 Posts: 52	I got my Palliser Brandos from Furnitureblue.com in Sept. There was a problem with one chair(of seven).It was a factory defect. Furnitureblue.com was responsive to my needs.It did take a few weeks to locate a qualified person to change the "mechanism"of my chair.A new mechanism was sent and the chair was repaired. I was very happy with the service and I love my Brandos.

06-21-07, 09:28 PM	#6 \| Link
expat0007 Member Join Date: Sep 2001 Location: Reston, VA, USA Posts: 67	Sorry for not posting this update sooner. I had a damaged chair that had a twisted frame so that it wouldn't recline properly. I contacted furnitureblue.com and they arranged for pickup and subsequent replacement; I think it took a couple of weeks for the new chair to come. The replacement chair was as damaged as the one it replaced. At this point I decided to engage furnitureblue.com's return policy. The folks at furnitureblue.com really did try to make me happy -- they offered me a tempting settlement to keep the deal alive, but I lost my faith in Palliser at that point. I lost about a grand on the experience (return/restocking fee on a row of 5 Palliser Brando chairs) but I don't blame furnitureblue.com. They honored their end of the bargain. I wouldn't buy Palliser furniture again. To this day, I still haven't bought seating for my theater. I am just about to build the stage/proscenium, GoM the walls, buy a new projector and at that point, I will try to find something. I had a chance to try out some Coaster seats locally and I couldn't believe how solid they felt, so I may go that direction, or try to find a comfy sectional.