Not using Official Sony Components? Your warrantee is voided!

[ragedogg69]

Just got off the phone with Sony Support. Because I have a generic brand of component cables, instead of officially licensed Sony components, Sony has voided the warranty on my PS3 and will only replace it for $150 dollars!

Their product fails, yet they wiggle out of responsibility. Yeah Im sure that component cables can kill a system. and even if that were the case. What does that say about the system if it can be killed so easily.

So now my system boots up and sits there with a blank screen.

Thank god I kept the receipt. Target allows for exchanges for 90 days or full refund.

My hats off to Target for sticking with their policy. My middle finger to Sony for shirking theirs.

Figured a warning to all of you. If you have issues. LIE! Tell them everything is licensed Sony accessories.

EDIT
I never described what was wrong with my PS3 simply because the bigger subject was SCEA refused to warranty it because of 3rd party instead of a much more logical reason.

It was pretty simple. I went to turn on my PS3 and just got a blank screen. Despite what ever A/V cable I used, my PS3 was dead. No user abuse or anything.

[BigDaddy]

This seems like the same crap Auto Manufactures pull. In that case they have to prove the after market product caused the damage. It seems to me if the cable was sold for the Sony even if not the official brand they should not have an issue.

[Hmerly]

OMG, that is such BS. How long have you had the system? I'd return it to the store you bought it from? ahh, Target. Yeah, go ahead and return it.

[like.no.other.]

You do know that Customer Service at Sony is just a bunch of people with no knowledge....at least most of them. Ask them if their $300 receiver can accept LPCM. Most of them say no, but tell them you saw it somewhere in Sony site that it said it does and they just go along with it and say "I'm sorry, this receiver can accept LPCM".

[Doctor Krypton]

Just tell them you are using their cables.

[talbain]

this has been sony's policy towards 3rd party accessories from the first days of the original playstation. use a 3rd party controller, cable, memory card, etc and your warranty will be voided. unless it's officially licensed, sony wants no part of it and will do everything in their power to ensure that if a problem arises they blame it on the accessory.

[spwolf]

Originally Posted by ragedogg69

Just got off the phone with Sony Support. Because I have a generic brand of component cables, instead of officially licensed Sony components, Sony has voided the warrantee on my PS3 and will only replace it for $150 dollars!

Their product fails, yet they wiggle out of responsibility. Yeah Im sure that component cables can kill a system. and even if that were the case. What does that say about the system if it can be killed so easily.

So now my system boots up and sits there with a blank screen.

Thank god I kept the receipt. Target allows for exchanges for 90 days or full refund.

My hats off to Target for sticking with their policy. My middle finger to Sony for shirking theirs.

Figured a warning to all of you. If you have issues. LIE! Tell them everything is licensed Sony accessories.

duh! You didnt tell them you used some other cables, did you? Why in the world would you do that?

[ragedogg69]

Originally Posted by spwolf

duh! You didnt tell them you used some other cables, did you? Why in the world would you do that?

why wouldnt I? I didnt realize that Sony was this bad on their warranty. I plea ignorance then.


In the meantime I hopped on Itrackr found a local target with them in stock and got a new one. easy exchange. they only check to see if its the serials match up. if this new one fails on me then I am keeping all the accessories damnit!

I unpacked the new PS3 and find i odd that the powe cable is unwrapped in the box. I then confirm what I suspected and find that the settings are already set and updated to 1.32. someone had already used this PS3!!! the user name field had "user1boogod" and whoever it was played Marvel Alliance on 1/8. so they either returned it to that target or sony is sending out used units. (and after this BS it wouldnt surprise me)

so a recap for all of you:

12/8 i buy a PS3.

It works fine, beside the random freezing on BDs.

1/16 it boots up only to a blank screen. Sony refuses to warranty it because of generic component cables.

I take back the PS3 to target and get full exchange. I recieve a used PS3, but Target extends their return/exchange period for this exchange.

Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warranty because my HDTV is a Hitachi not a Sony?




Needless to say this is the last consumer electronic device I will buy from Sony.

[djpheer]

Originally Posted by ragedogg69

why wouldnt I? I didnt realize that Sony was this bad on their warantee. I plea ignorance then.


In the meantime I hopped on Itrackr found a local target with them in stock and got a new one. easy exchange. they only check to see if its the serials match up. if this new one fails on me then I am keeping all the accessories damnit!

I unpacked the new PS3 and find i odd that the powe cable is unwrapped in the box. I then confirm what I suspected and find that the settings are already set and updated to 1.32. someone had already used this PS3!!! the user name field had "user1boogod" and whoever it was played Marvel Alliance on 1/8. so they either returned it to that target or sony is sending out used units. (and after this BS it wouldnt surprise me)

so a recap for all of you:

12/8 i buy a PS3.

It works fine, beside the random freezing on BDs.

1/16 it boots up only to a blank screen. Sony refuses to warantee it because of generic component cables.

I take back the PS3 to target and get full exchange. I recieve a used PS3, but Target extends their return/exchange period for this exchange.

Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warrantee because my HDTV is a Hitachi not a Sony?




Needless to say this is the last consumer electronic device I will buy from Sony.

Wow you sure do have bad luck. lol.

[ragedogg69]

Originally Posted by djpheer

Wow you sure do have bad luck. lol.

tell me about it.

bad things happen in 3s



1. this morning my monitor stopped working.

2.my ps3 dies

3. while getting the ps3 power cord out i see that my ups needs a new battery.


atleast thats over with.

[awdorrin]

I don't buy it. However, if true, sounds like a class action lawsuit to me.

[talbain]

Originally Posted by awdorrin

I don't buy it. However, if true, sounds like a class action lawsuit to me.

what don't you buy? i've been working with sony and their consoles for 10+ years. i can assure you with some degree of authority that this is their policy...

[nyg]

That's messed up. No wonder there are so many Sony haters on these boards. If I ever have problems with my PS3 I'll tell them everything I own is Sony just in case.

[leehom]

I'll tell them I have Microsoft cables and see what happens

[ndskyz]

Originally Posted by ragedogg69

.

Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warrantee because my HDTV is a Hitachi not a Sony?

Needless to say this is the last consumer electronic device I will buy from Sony.

HDMI is an Industry standard the cable and connector have to be the same for every device that has HDMI. Sony's Multi AV connector is just that. Sony's own propiritary design. I've seen some of the other brand Multi AV connectors, and some of them are pure crap. It's not the Cables.. copper is copper. Its the connector that plugs in the Ps units that cause the problems.

[Kid Red]

I would have called back, spoken to a different person and told them you used their cables to gauge the difference in responses.

However, if falling under the return window, I always return to where I bought it from, usually much less stressful.

[ragedogg69]

Originally Posted by Kid Red

I would have called back, spoken to a different person and told them you used their cables to gauge the difference in responses.

However, if falling under the return window, I always return to where I bought it from, usually much less stressful.

well, he said that they documented everything in our conversation. so i assume they would know that my components are gerneric. in the future now, i would assume because i have a different ps3 i can tell them what ever the hell i want.

[WhoMe14]

If true thats a very stupid policy. Espcially from a company that makes sooo much AV equipment. Imagine calling in to have your TV serviced and they tell you...well since you didnt use a Sony brand cable your **** out of luck....yeeeah riight. Id have some choice words for that phone tech.

[Doctor Krypton]

Originally Posted by ragedogg69

why wouldnt I? I didnt realize that Sony was this bad on their warantee. I plea ignorance then.


In the meantime I hopped on Itrackr found a local target with them in stock and got a new one. easy exchange. they only check to see if its the serials match up. if this new one fails on me then I am keeping all the accessories damnit!

I unpacked the new PS3 and find i odd that the powe cable is unwrapped in the box. I then confirm what I suspected and find that the settings are already set and updated to 1.32. someone had already used this PS3!!! the user name field had "user1boogod" and whoever it was played Marvel Alliance on 1/8. so they either returned it to that target or sony is sending out used units. (and after this BS it wouldnt surprise me)

so a recap for all of you:

12/8 i buy a PS3.

It works fine, beside the random freezing on BDs.

1/16 it boots up only to a blank screen. Sony refuses to warantee it because of generic component cables.

I take back the PS3 to target and get full exchange. I recieve a used PS3, but Target extends their return/exchange period for this exchange.

Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warrantee because my HDTV is a Hitachi not a Sony?




Needless to say this is the last consumer electronic device I will buy from Sony.

Whomever returned it probably lied and said they never opened it so it was put back on the shelf or it was an inside job but they had to be pretty stupid not to realize their user name would still be displayed. Too bad it wasn't a 360 or they had subscribed to the PS3 network. In both cases you could find out who rerurned the PS3 and why it was on the shelf. Then again since you bricked your return I would leave well enough alone.

[ShapS]

OMG that is the biggest BS I've ever heard. You have to use sony cables or the warranty is void? Does it actually say that in their warranty policy? HDMI cables and digital audio cables should come with it then if thats the policy.

So just in case mine ever freezes or breaks, what exactly do I need to tell Sony so they cannot blame it on other accessories? Just that I use only sony cable, have a sony TV and Sony reciever? That my couch is built by Sony and I'm wearing a sony watch?

[spwolf]

Originally Posted by ShapS

OMG that is the biggest BS I've ever heard. You have to use sony cables or the warranty is void? Does it actually say that in their warranty policy? HDMI cables and digital audio cables should come with it then if thats the policy.

So just in case mine ever freezes or breaks, what exactly do I need to tell Sony so they cannot blame it on other accessories? Just that I use only sony cable, have a sony TV and Sony reciever? That my couch is built by Sony and I'm wearing a sony watch?

no, as somone else pointed out, we are talking about sony propreitary AV connector. Why would you tell Sony that you used "fake" AV cables from china? This is not some industry standard - it is Sony's stuff.

Its like using un-lincensed controller that might be crap and then telling them about it because your ports dont work anymore.

How do they know if it is decent quality connector or not? You simply dont tell them.

[ShapS]

Originally Posted by spwolf

no, as somone else pointed out, we are talking about sony propreitary AV connector. Why would you tell Sony that you used "fake" AV cables from china? This is not some industry standard - it is Sony's stuff.

Its like using un-lincensed controller that might be crap and then telling them about it because your ports dont work anymore.

How do they know if it is decent quality connector or not? You simply dont tell them.

So my mono cables would void the sony warranty?

[dsg2003gt]

Originally Posted by ShapS

So my mono cables would void the sony warranty?

certainly sounds that way....I think I would laugh and call a lawyer. No where in the manual does it say you MUST use sony products or your warranty is void. So that could be a very nice C-A lawsuit.

[Traylorc]

Originally Posted by awdorrin

I don't buy it. However, if true, sounds like a class action lawsuit to me.

Folks we all need to understand that a multi-billion dollar conglomerate has access to their own team of in house lawyers that have more knowledge regarding consumer product law than all of us combined. So before everyone starts a rally cry for some needless, and unwinnable litigation, you better have a clear understanding of the law.

I have friends who has PS2s that were told the same thing as the OP when they had issues with their units....so obviously this has been Sony's "policy" for an extended perioed of time. Believe me if Sony's policy were the foundation of a class action lawsuit it would have been filed years ago.

[Shape]

So you also have to use a Sony branded hard drive in the PS3?

[ndskyz]

HDMI no.. Again HDMI is an industry standard. A standard NOT SET or owned BY SONY...so sony had to build the HDMI port to the Industry spec, any cable that is an HDMI cable has to be built to that spec as well. We are specifically talking about Sonys own Propritary AV connector and cable..and what this really boils down to are cheap knock offs messing up people Play Stations, Then Sony having to repair the product because of some knock off company made a connector without Sonys approval (and Sony doesnt get any of the money they make for these cables.) So Sony is getting screwed on both ends. Money to warranty repair a PS because of a knock off cable ( a cable they dont get any $$ out of )

Originally Posted by ShapS

So my mono cables would void the sony warranty?

[William Mapstone]

....and yet Sony lets you upgrade your HDD with any 2.5" aftermarket HDD.

[Redebo]

Bravo Sierra.

[PeteC]

I am confused here, if the cables are Sony's propritary design doesn't the PS3 come with them? Sorry for my ignorance on the issue.
-Pete

[ndskyz]

Again because sony went the route to use an industry standard the 2.5" SATA Hd in the PS3 is the same you find in most (newer) laptops. The whole point is...if it's Sonys propritary design they dont want to shell out the money for people going around them and making knock offs. Remember when there was a HUGE issue with madcat making the 16Meg memory cards for the PS2, and the damned thing caused more problems, and some games wouldnt even save to them...Mad Cat didnt go through Sony's certification (read give us part of the money you make) and since they didnt. The product didnt work, as it should. All Sony could say was...."its not an offical Sony Licensed product" But that whole fiasco made everybody look bad.

Originally Posted by William Mapstone

....and yet Sony lets you upgrade your HDD with any 2.5" aftermarket HDD.