J.D. Power and Associates Reports who's top in customer satisfaction

tomanystraydogs · 10-04-07, 11:33 AM

Code:

    Customer Satisfaction Index Ranking
    37- to 49-inch HDTV Segment
    (Based on a 1,000-point scale)

    Sony BRAVIA LCD                       815
    LG LCD                                799
    LG Plasma                             794
    Samsung Plasma                        793
    Samsung LC                            791
    37- to 49-inch HDTV Segment Average   789
    Panasonic Vieta Plasma                788
    Sharp AQUOS LCD                       783
    Philips Plasma                        775
    Hitachi Plasma                        769
    Vizio LCD                             765
    Philips LCD                           765
    Westinghouse LCD                      763
    Sony BRAVIA Plasma                    761
    Toshiba LCD                           760
    Olevia LCD                            722

Included in the study, but not ranked due to small sample size are: Dell Plasma, Haier Plasma, HP LCD, HP Plasma, JVC LCD, Magnavox LCD, Magnavox Plasma, Mitsubishi LCD, Pioneer Plasma, Sylvania Plasma and Toshiba Plasma.

    Customer Satisfaction Index Ranking
    50- to 65-inch HDTV Segment
    (Based on a 1,000-point scale)

    Pioneer Plasma                        845
    Sony BRAVIA LCD                       833
    LG Plasma                             814
    Sharp AQUOS LCD                       793
    50- to 65-inch HDTV Segment Average   791
    Panasonic Vieta Plasma                788
    Philips Plasma                        787
    Hitachi Plasma                        782
    Samsung Plasma                        778

Included in the study, but not ranked due to small sample size are: HP Plasma, Pioneer Elite Plasma, Toshiba Plasma and Zenith Plasma.

    Customer Satisfaction Index Ranking
    Rear Projection HDTV Segment
    (Based on a 1,000-point scale)

    Samsung DLP                           785
    Sony WEGA                             777
    Toshiba DLP                           776
    Rear Projection HDTV Segment Average  775
    JVC                                   770
    RCA DLP                               761
    Mitsubishi DLP                        760
    Panasonic LCD                         750

Included in the study, but not ranked due to small sample size are: Hitachi CRT, Hitachi LCD, Mitsubishi CRT, Mitsubishi LCD and Panasonic DLP.

Complete Story

Elemental1 · 10-04-07, 11:42 AM

Would you trust a rating where they got a model spelling wrong...it's Viera.

talbain · 10-04-07, 01:33 PM

Quote:

Originally Posted by Elemental1

Would you trust a rating where they got a model spelling wrong...it's Viera.

also, what's a samsung "LC"? i know they meant LCD, but if the final reporting is this sloppy, what does that say about the actual methodology of the research?

tomanystraydogs · 10-04-07, 10:52 PM

I wish they would have included reliability

10-04-07, 11:42 AM	#2 \| Link
Elemental1 Neverending upgrader Join Date: Feb 2006 Location: Zion Posts: 3,315	Would you trust a rating where they got a model spelling wrong...it's Viera. __________________ My HT In the words of English philosopher Edmund Burke, “All that is necessary for the triumph of evil is that good men do nothing.”

10-04-07, 10:52 PM	#4 \| Link
tomanystraydogs Advanced Member Join Date: Jan 2006 Posts: 862	I wish they would have included reliability