Charter MOXI display & sound problems - AVS Forum
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post #1 of 2 Old 10-15-2005, 05:41 AM - Thread Starter
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I have been using a Charter MOXI box for almost a year now and not had any problems. In the last week, my picture has progressively gotten worse. The cable feed seems to come to a stop, causing my picture to break into pixels and the sound goes away. This happens for a couple of seconds, then the feed comes back, but then it happens again. I've tried resetting the box numerous times, but that hasn't stopped it.

In the past, one Charter repairman finally told me I had trouble with my signal strength. He split my signal three ways to get it to work for my cable modem, which is running fine. Is there anything I can do to get my MOXI box to work properly again without having to call Charter? Thanks!
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post #2 of 2 Old 10-23-2005, 10:21 PM
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I have been having the EXACT problem you are experiencing for the past week and a half. I am in the SW area of St. Louis County in MO. Charter is finally sending me a tech for a service call this coming tuesday. I'll let you know of the results. From the sounds of it, it is either a problem with signal strength or a corruption of the processor that runs the picture to the TV. My experience is the following:

In St. Louis, MO:
Live TV works somewhat on some channels.
Movie tier channels work OK for the most part, with some pixellation.
Basic network channels (Fox, NBC, etc.) are extremely difficult to watch without getting frustrated, but the program can be understood as long as you don't need to hear all of the dialogue.
The higher cable-only channels like Spike TV and Discovery are not watchable, constantly scrambled.
Recordings of ANY channels are even worse than watching the same program live.

It should be known that my On Demand programming is working next to flawlessly, I watched an entire movie tonight with only 5 seconds of pixellation the whole time. Now the TV is again tuned to Fox, and it is not watchable.

Again, I'll post with the results of our service call on Tuesday.
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