Originally Posted by edklite
god help you, those idiots last thursday told me that they don't even have a dvr to give me.
thats right day 5 now with comcast in MD and no dual dvr, even tho they charged me for it.
i called rcn and got them to install last sunday (yesterday) so now i have dual tunner with rcn dct6412 pIII.
befor i drop stupid comcrap, i wanted to make sure rcn was good. had internet with rcn for the past 2 years and not lost connections or any problems once.
comcrap that is a different story.
drop comcast go with rcn.
having said that, i hope that your box is not screwed since they don't have another to give us and they don't know when they will either, and when i complained, i was told "if you don't like comcast then cacell your account" .
you can try this
Force your own update dct 6412
This is only for people having issues with their DCT 6412.
Issues this seems to fix are sound related issues, freezing issues, and dcts reading "8888".
Hold power and select while unplugging the dct.
Leave the dct unplugged for 30 secs while still holding power and select.
Plug the dct back in and release power and select.
The front panel will read:
Once it reaches dl, do not disturb the dct for up to 2 hours while it downloads. This deletes all settings in the dct and you will lose any recorded programming. DO NOT use this to try and get a software update if your dct is working correctly as you may cause unnecessary problems to your dct by doing so. If after the dct finishes downloading the display stays black and the dct will not power on, unplug it and plug it back in and wait 1 hour, some dcts do not complete the download correctly the 1st time for an unknown reason.
***DO NOT USE ON A DCT THAT IS WORKING OK OR YOU MAY END UP WITH A DCT THAT DOES NOT WORK AT ALL!!!**