DCT6412 III HDMI won't work (sometimes) - Page 10 - AVS Forum
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post #271 of 340 Old 01-22-2007, 12:20 PM
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Hey, Comcast just upgraded us in Denver area to 16.20 as well this w/e. Connected to my receiver and changed the settings to use HDMI and it works! HDMI from the Comcast box to Receiver and from there to my LCD and a great picture. Am able to up-convert my cable, although a few channels that have poor quality still are poor when upconverted. However I did notice that if I want to watch TV and listen to other music I won't be able to do that unless I move the connection. Not to big a deal though, actually easy for me to do that if necessary since my LCD swivels around and its right next to my receiver.
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post #272 of 340 Old 01-22-2007, 09:34 PM
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Originally Posted by flierRider View Post

Glad to report that the senior person I contacted did respond and has promised to get someone technical to engage with me. I haven't heard anything this week but am hopeful for next week.....

Took some more firm prodding but finally got some response.

Senior Tech leaders at TWC confirm that they know of the issue of HDCP/HDMI with the DCT 6412 box. They will be testing the fix and if that works well, will roll it out in the next few months. This is good - they know it and have plans to fix it.

I'm pushing back to get some more firmness on dates - like when testing will start and how to stay engaged on the process so I know when I can take advantage of a better setup. At this point it's not firm enough for me.

So, some encouraging news in the near term - but we still have to get thru testing/deployment. If you are a TWC subscriber and have the aforementioned HDCP issue OR are considering adding an AVR to your mix (DCT 6412/HD TV), make noise. The more noise we make, the faster we'll all benefit.
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post #273 of 340 Old 01-23-2007, 09:57 AM
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How do we 'make noise'? I have called them several times only to talk to people who have no idea what I am talking about... I asked to speak to people higher up, and they said I couldnt speak to the higher tier techs as they dont take phone calls... So who should I talk to? Thanks
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post #274 of 340 Old 01-25-2007, 06:50 PM
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Quote:
Originally Posted by flierRider View Post

Took some more firm prodding but finally got some response.

Senior Tech leaders at TWC confirm that they know of the issue of HDCP/HDMI with the DCT 6412 box. They will be testing the fix and if that works well, will roll it out in the next few months. This is good - they know it and have plans to fix it.

I'm pushing back to get some more firmness on dates - like when testing will start and how to stay engaged on the process so I know when I can take advantage of a better setup. At this point it's not firm enough for me.

So, some encouraging news in the near term - but we still have to get thru testing/deployment. If you are a TWC subscriber and have the aforementioned HDCP issue OR are considering adding an AVR to your mix (DCT 6412/HD TV), make noise. The more noise we make, the faster we'll all benefit.

I am much more confident and understanding that the problem will be fixed by TWC. The folks I've chatted with have been good about explaining to me the state of things. The good news is they are working on final testing to support new boxes that support FCC Cable Card mandates. And that testing includes the fix for HDCP. It could still go sideways; the main software goes but the bug for HDCP doesn't prove out - but it could more than likely be fixed as part of the new firmware. My sense is they have a logistic challenge - making sure a lot of software all interrelated passes QA.

I've got a contact who will let me check back occasionally and see how things are going. So with testing starting in a few weeks, we may have some more insight in about two months about the "when" it will be available. Some time after that obviously, a fix could be available.

If you have HDMI and DCT6412 and an AVR, you will have problems using that setup for a few more months. If you can get around it by using component/optical then you can stay functional. If you're like me and want to buy a setup, know that it's still going to be a few more months. But it is known and will get fixed, I believe. I was about to drop TWC and try some other avenue but will now stay a customer - they were THAT open and helpful to me.

I now don't think we can do much to beat on them to force a fix. I work in software and understand the complexities in large complex systems. If the testing breaks down then maybe we should raise the noise. But right now, it just doesn't seem that that would solve the immediate problem.

Cheers!
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post #275 of 340 Old 01-25-2007, 10:29 PM
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Quote:
Originally Posted by flierRider View Post

I am much more confident and understanding that the problem will be fixed by TWC. The folks I've chatted with have been good about explaining to me the state of things. The good news is they are working on final testing to support new boxes that support FCC Cable Card mandates. And that testing includes the fix for HDCP. It could still go sideways; the main software goes but the bug for HDCP doesn't prove out - but it could more than likely be fixed as part of the new firmware. My sense is they have a logistic challenge - making sure a lot of software all interrelated passes QA.

I've got a contact who will let me check back occasionally and see how things are going. So with testing starting in a few weeks, we may have some more insight in about two months about the "when" it will be available. Some time after that obviously, a fix could be available.

If you have HDMI and DCT6412 and an AVR, you will have problems using that setup for a few more months. If you can get around it by using component/optical then you can stay functional. If you're like me and want to buy a setup, know that it's still going to be a few more months. But it is known and will get fixed, I believe. I was about to drop TWC and try some other avenue but will now stay a customer - they were THAT open and helpful to me.

I now don't think we can do much to beat on them to force a fix. I work in software and understand the complexities in large complex systems. If the testing breaks down then maybe we should raise the noise. But right now, it just doesn't seem that that would solve the immediate problem.

Cheers!

Hmmmm..... That's a very nice and easy-going approach to this problem - - BUT the fact is that starting many months ago various cable companies and/or regions of the same cableco were deploying firmware V12.31 or 16.20 that does indeed FIX the problem that is the primary concern of those posting in this thread. Firmware V16.20 was just downloaded to my STB a few weeks ago and since then I have been able to switch the DCT6412 HDMI output via my AVR to my HDTV with no problem.

[START OF RANT] Other than basic incompetence -- since the fix is known and widely available-- I find it VERY hard to understand why ANY cableco can not simply deploy the firmware that fixes the HDMI/HDCP repeater problem. IT IS AVAILABLE AND READY TO GO -- SOOOOO JUST DO IT -- DAMN IT!!!! Stop with the excuses and thumbs up the rectum. ("Rectum? Damn near killed him! -- obligatory ending to any use of the word "rectum")

I also work in software and understand the complexities of version upgrades, large-scale rollouts, etc. BUT IMO the cablecos have had PLENTY of time and opportunity to fix this problem and -- in many cases -- have simply refused to do so. The complexity of the problem was known long ago and a fix was available long ago. The reason it has not been deployed in many cases is that (for the most part) the cablecos have a monopoly and don't really give a sh*t.)[END OF RANT]
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post #276 of 340 Old 01-25-2007, 10:51 PM
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Quote:
Originally Posted by flierRider View Post

I am much more confident and understanding that the problem will be fixed by TWC. The folks I've chatted with have been good about explaining to me the state of things. The good news is they are working on final testing to support new boxes that support FCC Cable Card mandates. And that testing includes the fix for HDCP. It could still go sideways; the main software goes but the bug for HDCP doesn't prove out - but it could more than likely be fixed as part of the new firmware. My sense is they have a logistic challenge - making sure a lot of software all interrelated passes QA.

I've got a contact who will let me check back occasionally and see how things are going. So with testing starting in a few weeks, we may have some more insight in about two months about the "when" it will be available. Some time after that obviously, a fix could be available.

If you have HDMI and DCT6412 and an AVR, you will have problems using that setup for a few more months. If you can get around it by using component/optical then you can stay functional. If you're like me and want to buy a setup, know that it's still going to be a few more months. But it is known and will get fixed, I believe. I was about to drop TWC and try some other avenue but will now stay a customer - they were THAT open and helpful to me.

I now don't think we can do much to beat on them to force a fix. I work in software and understand the complexities in large complex systems. If the testing breaks down then maybe we should raise the noise. But right now, it just doesn't seem that that would solve the immediate problem.

Cheers!

I wasn't going to say it quite the way that Skipsterut said it, but I was going to say more or less the same thing. Motorola has developed a fix, quite some time ago, and Comcast, TWC and others have been rolling it out sporadically. I'll be glad when they have completely new software for the box, or a new box, but in the meantime there is a fix readily available. Even if they are trying to avoid two upgrades within a period of several months, they could/should make the existing fix available to people that report the problem now.

I am using the optical feed from the cablebox to the AVR, and the hfmi video feed direct to the TV as a bypass. BUT, it appears that the delay factor is different when displaying DVR video than when displaying DVD video. I'm hoping/expecting that difference to go away when everything goes through the HDMI feed. That will also provide the convenience of showing adjustments on the AVR to be displayed on the TV.

TWC certainly has no problem making repeated, frequent changes to the channel line-up. In my locality two significant changes in January alone.

So, glad you're getting responses, but they sound like someone just sharing their plans for the future, not someone responding in the best and easiest way to real customer needs. And I, too, have been involved in software product development and implementation of large systems.

Bernie
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post #277 of 340 Old 01-26-2007, 02:55 PM
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----------------------------------------------------------------------------------------------------------
Quote:
Originally Posted by dfreeze View Post

Happy to report that Insight Communications is getting ready to push-out firmware version 16.20! I just spoke to a very knowledgeable rep in their Florence office who gave me the information. No exact date yet, but he said 'within the next two weeks, barring any major issues'.

I'm not sure if this is for all Insight customers or only their Northern Kentucky system?

---------------------------------------------------------------------------------------------------------
Hi,
I stay in Lexington, KY and Insight Customer. Can you give me the tel # to contact to get firmware upgrade information. Tried customer support, and standard reply.
Did you receive the firmware upgrade. ?

Thanks.

Thanks and Regards
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post #278 of 340 Old 01-27-2007, 09:11 PM
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Quote:
Originally Posted by skipsterut View Post

Hmmmm..... That's a very nice and easy-going approach to this problem - - BUT the fact is that starting many months ago various cable companies and/or regions of the same cableco were deploying firmware V12.31 or 16.20 that does indeed FIX the problem that is the primary concern of those posting in this thread. Firmware V16.20 was just downloaded to my STB a few weeks ago and since then I have been able to switch the DCT6412 HDMI output via my AVR to my HDTV with no problem.

[START OF RANT] Other than basic incompetence -- since the fix is known and widely available-- I find it VERY hard to understand why ANY cableco can not simply deploy the firmware that fixes the HDMI/HDCP repeater problem. IT IS AVAILABLE AND READY TO GO -- SOOOOO JUST DO IT -- DAMN IT!!!! Stop with the excuses and thumbs up the rectum. ("Rectum? Damn near killed him! -- obligatory ending to any use of the word "rectum")

I also work in software and understand the complexities of version upgrades, large-scale rollouts, etc. BUT IMO the cablecos have had PLENTY of time and opportunity to fix this problem and -- in many cases -- have simply refused to do so. The complexity of the problem was known long ago and a fix was available long ago. The reason it has not been deployed in many cases is that (for the most part) the cablecos have a monopoly and don't really give a sh*t.)[END OF RANT]

Good points.

I guess I"m not ranting because I investigated before I got into the situation of being challenged by the technology. I suppose I'm behind the curve/you/others in that regard.

I didn't try to find out why it's not fixed yet - TWC just took over our system a few months ago - and the box has not changed in one bit since then. Same firmware. So if I have a beef, it would be with Comcast (old system) which seems to be fixing it now for others. But since I'm in TWC-land, just in dumb bad luck/timing seems to rule.

It is VERY sad that the industry can't keep these kinds of problems from happening. I let lots of my friends know to be careful before the jump in.

I suggest you go blast those at TWC for the issue. Doing it here probably won't get much of their attention.
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post #279 of 340 Old 02-06-2007, 11:22 AM
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I have been having problems with this as well with Comcast in the Philadelphia area, and being a stubborn fool who demands answers I slowly pushed my way up the CSR chain at Comcast. I figured I'd share the responses.
Hello Mr. McManimie,

We do not routinely disseminate code information to anyone as a general rule. The code you mentioned has other bugs in it that needed to be addressed and is being examined in detail in a lab scenario.

I can understand your unhappiness with the HDMI issue, but with monolith type code acceptance (TV Guide, SeaChange and Motorola in this case)there are other impacting events we must watch for.


Dan McMonigle
Director, New Product Implementation
Comcast East Division




-----Original Message-----
From: Bridge, David
Sent: Tuesday, February 06, 2007 1:37 PM
To: McMonigle, Dan
Subject: DVR Firmware HDMI question

Hello Dan,

Are you able to give me some advice on a Firmware issue affecting our DVR's? I have been responding to a customer who is trying to get any information on this issue, and I'm pretty well out of resources on this one.

Any help would be appreciated.

Please see correspondence, starting at very bottom. Thanks, David.


Original Message Follows:
-------------------------

We'll, with all due respect, if this was done on a routine basis then the firmware release that Motorola distributed last June (http://en.wikibooks.org/wiki/How_to_...rmware_and_Sof
twar
e#Version_12.35) would have been installed by now. Moreover I am running 12.22, and thereby I haven't been upgraded in well over a year now.

David, I am fully aware that this is done by your engineering staff, and I also realize, based on extensive correspondence with your low level support staff that we are not permitted contact with the engineers. My question is whether you can provide me with some insight in regard to a roll out schedule for our area. This firmware upgrade has been distributed to scattered service areas throughout the country and so I was hoping at the very least I could speak to someone who is at the very least cognizant of this HDMI issue, and possibly provide me with a small nugget of info regarding when, if ever, I may be able to take advantage of the high end functionality that you allegedly support.

Respectfully,

-Ryan

-----Original Message-----
From: Comcast ECARE-NewCastle [mailto:ecare-NewCastle@comcast.com]
Sent: Saturday, February 03, 2007 11:46 AM
To: Ryan McManimie
Subject: RE: Service - Comcast Cable Television (KMM24634460V21127L0KM)

Dear Mr. McManimie,

Thank you for contacting Comcast Cable.

Firmware upgrades on Comcast equipment are carried out routinely by our engineering staff.

We have no input on when this is done - it the domain of the Engineering staff, who do not interact with customers on this issue.

Please be assured, the upgrade will be forthcoming, as/when our Engineering staff are ready with the upgrade.

Sincerely,
David
Comcast Customer Care Specialist

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post #280 of 340 Old 02-06-2007, 04:33 PM
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I have V 16.20 in my Moto 3412 hooked directly to a Mits 52631 and last night I got the "swamp water" green screen and the - compromised HDMI connection - message. A couple of cold starts with the TV and STB got me going again. I feel they still have a ways to go past 16.20.

Some days it's hardly worth chewing through the restraints.
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post #281 of 340 Old 02-08-2007, 12:03 PM
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So I'm not the only person with this problem. I contact Comcast everyday thru an online chat. I talk to either Nicole or Leslie sometimes another person and they keep telling me they won't push out a firmware for just one person. So I tell them I will keep coming back until they upgrade us all. I think I might just go to DirecTV even though I don't like the unsightly dishes and that they have to hang off of my house, but this is getting ridiculous.

I think the only thing that keeps me sane is that I get to pester Nicole and Leslie on a daily basis. Or does that make me crazy who knows.

By the way I have an Onkyo TX-SR674 with a Philips LCD, the POS 6412 PIII and on my way to pickup a PS3 this weekend. All of these could be ran thru the HDMI on my ONKYO only if I had the right firmware version. So for now I run my component cable and wait.
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post #282 of 340 Old 02-11-2007, 07:38 PM
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Quote:
Originally Posted by cadsystems View Post

So I'm not the only person with this problem. I contact Comcast everyday thru an online chat. I talk to either Nicole or Leslie sometimes another person and they keep telling me they won't push out a firmware for just one person. So I tell them I will keep coming back until they upgrade us all. I think I might just go to DirecTV even though I don't like the unsightly dishes and that they have to hang off of my house, but this is getting ridiculous.

I think the only thing that keeps me sane is that I get to pester Nicole and Leslie on a daily basis. Or does that make me crazy who knows.

By the way I have an Onkyo TX-SR674 with a Philips LCD, the POS 6412 PIII and on my way to pickup a PS3 this weekend. All of these could be ran thru the HDMI on my ONKYO only if I had the right firmware version. So for now I run my component cable and wait.

You might want to check the 1080P Panel Wars III Westinghouse LVM-37w3 37" LCD thread here at avsforum [sorry, I cannot yet post a link]. The PS3 is reported to have HDMI handshaking problems. You might want to serach the thread to find out if HDMI-switch is viable at this time.

-iceeagle
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post #283 of 340 Old 02-12-2007, 01:40 PM
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Does this issue apply equally to those with the 3416?
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post #284 of 340 Old 02-12-2007, 09:32 PM
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My 6412 box has the following software:

SW Ver 71.44 1203
Firmware: 09.19

These numbers do not seem to align with the firmware versions I've heard others reporting. Am I misreading this firmware? What version do I need have and does it have the patch applied for HDMI? Thanks.
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post #285 of 340 Old 02-12-2007, 10:10 PM
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Quote:
Originally Posted by lovingdvd View Post

My 6412 box has the following software:

SW Ver 71.44 1203
Firmware: 09.19

These numbers do not seem to align with the firmware versions I've heard others reporting. Am I misreading this firmware? What version do I need have and does it have the patch applied for HDMI? Thanks.

No, that version does not fix the HDMI problem. It is a pretty old version. Check http://en.wikibooks.org/wiki/How_to_...e_and_Software
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post #286 of 340 Old 02-12-2007, 10:33 PM
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Quote:
Originally Posted by bernie33 View Post

No, that version does not fix the HDMI problem. It is a pretty old version. Check http://en.wikibooks.org/wiki/How_to_...e_and_Software

Actually I was making an assumption that sounds like was incorrect based on your info...

Currently I have the 6412p1 (I believe it is the p1, definitely not the p3). My box only has DVI.

I'll be getting a new HDMI A/V receiver soon along with an HDMI display and am planning to pick up a new STB from Comcast that is the 6416 or 3416 with the HDMI.

I assumed that if I looked at the firmware on my old 6412 that it would be representative of the firmware I'd have on the new HDMI box. But it sounds like the firmware is specific to the box?

So is it possible then that if I picked up the new HDMI box it would have a newer firmware? Or was my original assumption actually correct and I'd have the same old firmware on that box too?

Thanks!
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post #287 of 340 Old 02-12-2007, 11:09 PM
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Quote:
Originally Posted by lovingdvd View Post

Actually I was making an assumption that sounds like was incorrect based on your info...

Currently I have the 6412p1 (I believe it is the p1, definitely not the p3). My box only has DVI.

I'll be getting a new HDMI A/V receiver soon along with an HDMI display and am planning to pick up a new STB from Comcast that is the 6416 or 3416 with the HDMI.

I assumed that if I looked at the firmware on my old 6412 that it would be representative of the firmware I'd have on the new HDMI box. But it sounds like the firmware is specific to the box?

So is it possible then that if I picked up the new HDMI box it would have a newer firmware? Or was my original assumption actually correct and I'd have the same old firmware on that box too?

Did you read the info in the Wiki link in bernie33's post? The firmware isn't specific to the box itself, but to the model or series (phase). It's kind of obvious that you have a P1 box which has a completely different firmware series than P2 and P3 boxes.

Whether or not a new 64XX (P2 or P3) or 34XX box in your region has the required firmware to fix the HDCP repeater problem -- maybe someone can tell you if you'll post where you are geographically. Or call your local cableco and ask them.

Better yet, since it doesn't cost anything and you need to do it anyway, just go to your local cableco office with your P1 in hand, and exchange it for the latest model they have available. You'll more than likely get a P3 box (maybe P2, but I doubt it) which will certainly have different firmware than your P1 box. Take it home, plug it in and then follow the Wiki instructions to see which firmware version you have. If you're lucky you'll have 12.35 or 16.20.
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post #288 of 340 Old 02-14-2007, 10:48 AM
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Working with Comcast in Richmond is very painful. I had them send out a technician with a new box. He called me up and asked me what firmware was. After I told him he told me to call another office in the area. I actually got to speak to a manager and they basically said "We'll get to it when we get to it". I'm so freakin irritated with this. I am still not getting this resolved.

I've talked to DirectTV and the sales person didn't know what HDMI was or what firmware was. So I hung up and called Verizon FIOS, fortunately they have the same boxes 6412 and she said they are using firmware 15.18 which from the wiki doesn't even exist so I'm pretty sure she doesn't know what firmware means either. She tried though, at least.

Why do companies hire people who do not know what they are selling or what features come with the product. How hard can it be to read a little about your product. Basically we're all screwed until they hire some compotent people who give a d**n about the customers.
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post #289 of 340 Old 02-14-2007, 10:53 AM
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At Comcast, the customer is always wrong.
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post #290 of 340 Old 02-14-2007, 01:04 PM
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Quote:
Originally Posted by cadsystems View Post

--SNIP--
So for now I run my component cable and wait.

That's what I did because my HDTV only has one HDMI input and I also wanted to be able to control everything thorugh the AVR. But if your TV has 2 HDMI inputs another option is to run HDMI from the 6412 directly to the TV and switch the TV's source between the AVR feed of your other gear and the 6412 depending on what you are watching. The only advantage of this is being able to have digital video instead of component while you are waiting for your local Comcast to fix the HDCP repeater problem. I personally can not see the difference in HD between component and HDMI signals as displayed on my TV, so I was fine with my setup. But others have a more discerning eye and prefer the digital video.

Quote:
Originally Posted by cadsystems View Post

--SNIP--
Why do companies hire people who do not know what they are selling or what features come with the product. How hard can it be to read a little about your product. Basically we're all screwed until they hire some compotent people who give a d**n about the customers.

As Slick Willie said "I feel your pain." Sounds like you are doing everything possible to get someone at your local Comcast to respond to the issue, but they appear to be even more incompetent and less customer friendly than many others. I've alrady done my rant about this kind of behavior by Comcast and other cablecos so won't do it again ...... but ARRGGHHHHH!!!!
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post #291 of 340 Old 02-14-2007, 02:00 PM
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I have the 6416, and Comcast upgraded our firmware about 4 days before my HDMI cables arrived.

Plugged it in through my Onkyo TX-SR604 HDMI Port 1, and no picture. Spent about an hour on the phone with the comcast technician. She never solved the issue, but she was very pleasant and did know about the HDCP issues, and she tried to troubleshoot that. When we gave up she took my information and told me that she would have another technician, who "was very versed in this stuff" contact me when he got off of his next call. Must have been a long call, because a week and a half later I still haven't heard from him.

Called Onkyo, and they suggested performing a clear on my receiver, and configuring the HDMI ports again. I did this, and it didn't seem to work. Then I decided to try moving the cable over to HDMI port 2, and viola!! It worked. HDMI Port 1 wants to automatically configure to the DVD input when you turn on HDMI switching, so I'm wondering if Onkyo won't allow the connection for non-DVD sources through HDMI 1. Sounds far fetched to me, and when I get a few minutes (my cable box is in the basement, and my tv is in the family room, so changing sources and testing requires a lot of trips up and down the stairs) I'm going to switch back to HDMI 1 with the Comcast box to see if I still get a picture.
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post #292 of 340 Old 02-16-2007, 10:41 AM
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Does this bug we are discussing affect all HDMI switchers, or just those in A/V receivers?

For example, I may hold off on an HDMI switching receiver and just get a 3 in 1 HDMI switcher. If my local Comcast does not have the corrected firmware, will I have the same problem of not being able to get HDMI on my display throught the switcher (or is this issue specific somehow to A/V receiver switching)?

Thanks!
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post #293 of 340 Old 02-16-2007, 11:19 AM
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Originally Posted by lovingdvd View Post

Does this bug we are discussing affect all HDMI switchers, or just those in A/V receivers?

For example, I may hold off on an HDMI switching receiver and just get a 3 in 1 HDMI switcher. If my local Comcast does not have the corrected firmware, will I have the same problem of not being able to get HDMI on my display throught the switcher (or is this issue specific somehow to A/V receiver switching)?

Thanks!

I think I have seen posts saying that some video scalers and/or switchers are OK, but can't guarantee it. The basic problem is that the STB's can't handshake correctly with any device that identifies itself as an HDCP repeater. It would seem to me that a simple switch is not a "repeater" in the sense defined in the HDCP spec, but that's just an assumption. Perhaps you could find out either in the specs or from the manuafcturer of the switcher if it is considered as an HDCP repeater or not. Another option is to buy it from a company with a good 30 day return policy (e.g. jr.com, Vanns, etc.), try it out and return if it doesn't work.

As I mentioned in a couple of my previous posts I didn't find the option of connecting the STB via component as an interim solution to an HDMI switching AVR to be that bad -- aggravating and frustrating that it had to be done -- but IMO preferable to spending money for an extra device such as an HDMI switcher. If you're ready to upgrade your system with a new AVR and the only thing stopping you is the STB HDCP problem, I would go ahead and enjoy the benefits of the new setup now, and just live with component out of the STB until they update your firmware, which I imagine will probably be in the next few months anyway, since many regions have already deployed the new firmware. Then when they do update your firmware all you need to do is replace the component cable from the STB to the AVR with an HDMI cable and your in "full digital" mode.

Another thing to consider is that most of the new AVR's are also video scalers, so even a component input to the AVR will be not only converted to HDMI digital it would also be upscaled to 720p, 1080i, or 1080p depending on the AVR and your HDTV's display capability. So from a PQ perspective the HDMI out of the STB is almost unnecessary if your AVR does a good job of scaling the video. Again, thinking of this as a temp ifx until the STB firmware is updated -- hopefully soon. Just my $0.02 FWIW.
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post #294 of 340 Old 02-16-2007, 01:35 PM
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I'm with Comcast in Annapolis, MD and am building a new media room. I was an early HDMI convert and ran into the HDCP issue right off the bat - that was many moons ago and I'm deflated checking back on this forum to find the problem evidently hasn't been resolved. In my new media room I have to pull in-wall cables (electrical inspectors, don't you know) so I have to get it right. I'm using the new Mits HC5000BL projector and was going to run HDMI from my amp - sounds like I better opt for a high quality component cable instead!
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post #295 of 340 Old 02-16-2007, 03:53 PM
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I'm with Comcast in Annapolis, MD and am building a new media room. I was an early HDMI convert and ran into the HDCP issue right off the bat - that was many moons ago and I'm deflated checking back on this forum to find the problem evidently hasn't been resolved. In my new media room I have to pull in-wall cables (electrical inspectors, don't you know) so I have to get it right. I'm using the new Mits HC5000BL projector and was going to run HDMI from my amp - sounds like I better opt for a high quality component cable instead!

Which amp/AVR do you have? Assuming its a fairly recent model AVR with HDMI capability, you can probably still run HDMI from the AVR to the the Mits pj since the AVR should either transcode (i.e., convert from analog to digital with no change in resolution) and/or transcode and upscale any lower level signal. Thats' how I am using my Pio Elite 72. I have the following inputs -- 2 HDMI (Moto STB and Oppo 970 DVD), 1 component (also the Moto STB), 1 composite (an old VCR) but there is just one HDMI output to my Panny HDTV -- since the Pio transcodes all the lower level signals to the HDMI out.

BTW -- One thing to be careful about in long runs of HDMI is to get the right gauge wire --or for really long runs you might need an amp/repeater in the circuit. See thie Wikibook article for more.
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post #296 of 340 Old 02-16-2007, 05:50 PM
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Quote:
Originally Posted by skipsterut View Post

I think I have seen posts saying that some video scalers and/or switchers are OK, but can't guarantee it. The basic problem is that the STB's can't handshake correctly with any device that identifies itself as an HDCP repeater. It would seem to me that a simple switch is not a "repeater" in the sense defined in the HDCP spec, but that's just an assumption.

So are there SOME A/V receivers that will work with HDMI and firmware prior to 12.35?

I just picked up a 3416. I don't have my A/V receiver with HDMI switching yet so I can't try that part of it out. The firmware shows at 12.31. Not good...

I was wondering though - as soon as I plugged in my box it did not download any firmware. Is it possible that it will take hours/days/weeks and then download new software? The box was factory sealed with plastic so perhaps its possible that Comcast in my area is running firmware, and it just will take the box some time to download it? Is it worth me forcing a refresh of the firmware to see what happens?

Thanks!!
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post #297 of 340 Old 02-16-2007, 11:18 PM
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Originally Posted by lovingdvd View Post

So are there SOME A/V receivers that will work with HDMI and firmware prior to 12.35?

Maybe, but not that I have heard of. Certainly not if they are HDCP compliant.

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I just picked up a 3416. I don't have my A/V receiver with HDMI switching yet so I can't try that part of it out. The firmware shows at 12.31. Not good...

3416 is good -- all digital and 160 GB -- the current max available from Comcast. But yep - 12.31 is not good for HDMI via an AVR.

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Is it worth me forcing a refresh of the firmware to see what happens?

Probably can't hurt - especially since it was "factory wrapped" when you got it. But since you don't have an HDMI AVR yet what's the rush?
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post #298 of 340 Old 02-17-2007, 08:18 AM
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Probably can't hurt - especially since it was "factory wrapped" when you got it. But since you don't have an HDMI AVR yet what's the rush?

I'll be picking up the new HDMI AVR within the next week or two so I'm just trying to get prepared in advance.

Let's say worse case scenario I can't get the HDMI working through the AVR. In this case I will run the HDMI to the display straight from STB. Then use an optical cable into my AVR.

However can someone please confirm that when the HDMI is used on the 3416 - does it still output 5.1 audio simultaneously on the optical jack (even though an HDMI cable is plugged in)?

Thanks!
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post #299 of 340 Old 02-17-2007, 10:39 AM
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Originally Posted by lovingdvd View Post

I'll be picking up the new HDMI AVR within the next week or two so I'm just trying to get prepared in advance.

Let's say worse case scenario I can't get the HDMI working through the AVR. In this case I will run the HDMI to the display straight from STB. Then use an optical cable into my AVR.

However can someone please confirm that when the HDMI is used on the 3416 - does it still output 5.1 audio simultaneously on the optical jack (even though an HDMI cable is plugged in)?

Thanks!

I have a 6412-3, connected the way you describe to the TV and the AVR, and yes the audio works fine.
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post #300 of 340 Old 02-17-2007, 10:43 AM
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Originally Posted by lovingdvd View Post

I'll be picking up the new HDMI AVR within the next week or two so I'm just trying to get prepared in advance.

Let's say worse case scenario I can't get the HDMI working through the AVR. In this case I will run the HDMI to the display straight from STB. Then use an optical cable into my AVR.

However can someone please confirm that when the HDMI is used on the 3416 - does it still output 5.1 audio simultaneously on the optical jack (even though an HDMI cable is plugged in)?

It does on my 6412 -- all outputs are active at all times, and using one does not have any effect on the others. I'd be 99% certain it's the same on the 3416. But maybe someone with a 3416 can "chime in" here to confirm.

I think I saw this issue addressed in the official 3412 & 3416 thread so either a thread search or a new post there might get you a quick answer.
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