I have an Explorer 8300HD with SARA (Knology, North Alabama). I also have a Denon 4306 which supports three HDMI in and one HDMI out. I would like to run both my 8300HD and my DVD through the receiver and from there to the TV.
When I attempted this about a year ago, no video signal would display on the TV, but sound was heard via the receiver. IE, sound but not picture.
Upon extensive investigation, I was informed that there was a needed firmware update to take the HDCP version up to 1.1. IE, there was a compatibility difference between my Denon (it requires HDCP 1.1) and the 8300HD. I crawled behind my stand and rewired direct to TV.
I logged a problem with Knology and finally got a supervisor to 'take it up the chain' where I was assured the software version I needed was being evaluated and would be pushed out 'withing a month or two'. I therefore kept the $2K receiver and let my 30 day return window expire. That was LAST YEAR.
There are various reasons why I would prefer to run it through my receiver. However, I don't really want to crawl back there and rewire only to find out that it still hasn't been fixed.
I have spent multiple calls and hours trying to get Knology CSRs to even understand the issue. Getting an actual answer is impossible. I have had a few technicians and supervisors leave poor messages on my voicemail and no return name or number (other than first name). UGH.
Anyway, before I try again, I thought I would post this and see if anyone knows what I should be looking for in the SARA diag screens that might let me know if that particular module has been updated.
Thanks, cc to chandler REPLACE hall @ gmail REPLACE com would be nice (REPLACE = .)