This is my first post anywhere, I've been an electronics tech for the past 34 years and still going. I decided about 3 weeks ago to go HD when I happened accross a Infocus LP640 HD projector....hmmmm... sort of. I decided to get a stb and found a Directv Samsung HD receiver tir160... works great but, I don't have directv connected any more since I got Charter Cable. The box works without direct tv for ATSC over the air reception and also has a cable connection in addition to the SAT connector... so I turned off the SAT and connected my roof antenna and my charter cable to the box, I did a channel scan and found about 20 ota channels and the normal <100 cable channels, nothing encrypted. I thought ok fine, charter can't seem to activate the Samsung, and the only HD was OTA. I went to the charter website and read the FAQ's and looked at their equipment that they supported... they had Motorola DCT's and the manuals for them. So I started looking on EBAY again, I found a Motorola DCT6208 listed in a odd area and it had 2 bids on it with 2 hours to go so I sniped it for $41 dollars, I got it from a Cable co. rep in Kentucky, completely legal box. All Serial numbers in place and on my note pad I called charter to activate the box,...... I was on the phone with 3 CSR's and the third one said it's our policy not to activate third party STB's. I was furious, I almost cancelled my Service. I have Cable,Internet, and phone with them. I went back to the website and got into a chat with an online CSR , she was very helpfull and checked with her supervisor and said she would check into it..... I was getting ready to sell the box. I got an email from her the next day saying that her supervisor understood the situation and that I could in fact get my box activated but I would have to take it into my local Charter office and they would get the s/n's off it and activate it. Later that afternoon I called the local office and talked to a very un-friendly CSR named
Stephanie, that said she would have to talk to the Tech and she would be right back, 2 minutes later (A new record low wait time) she came back and said that I could not activate my HD receiver on their system and she would call the other CSR and straigten her out..... (very nasty). I just want my HDTV to work. I was willing to pay for the HD Tier and the DVR programming...... $14 or so more a month. still no luck. I still haven't heard from Ms. Stephanie yet but I'm not holding my breath. I checked into Verizon
and for Directv, Phone, and Internet It would be 12 dollars a month cheaper.... But I've never had good luck with direct tv, I may just get the phone and internet and use the Samsung OTA. I will copy this post and send it to Charter, tonight, and probably have a service retention specialist calling me tomorrow. I hope this was entertaining an informative, I just needed to vent. My DCT6208 Had a 80G hard drive in it till about an hour ago, I found a
200G drive in my junk drawer and replaced it. I booted it up and yes it was limited to 160G. and I formatted it and it reports correctly in diagnostics. At least I can sell it easier next week with the bigger HD. Thanks for putting up with my rants.........