Join Date: Jan 2007
Location: Seattle WA area
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Our Motorola 3412 (firmware updated within the past 3 weeks) seems to intermittently switch from viewing a pre-recorded show to live TV all by itself. At first I suspected it was related to needing both tuners but that does not seem to be the case. The channel it switches to is not one that is being recorded. I'm also nearly certain it has been doing this since we first installed it in early Jan. but were distracted by other problems at the time.
It always happens on the hour or half hour. We just navigate back to the recorded show and resume playing but it's clearly not something that is supposed to happen.
I plan to give Comcast a call next week and if other people have noticed the same thing I will pass that along to support. If no one else has noticed this problem then perhaps I will press for a replacement box and roll the dice it works better then this one.