The DCT6412 phase III DVR that Insight provided with their Digital 3.0 pkg is locking up on a regular basis. At least once per evening. Hard lockups, where the only recovery is unplugging it, waiting and plugging back in. Of course this has the side effect of killing the guide and it takes awhile to re-populate. The LED that indicates the remote control is communicating with the box wil stay lit during the lockup.
Had it plugged into a 1 yr old Monster Clean Power surge strip, began plugging it directly into wall socket after first few lockups, but no difference, still locks up.
It has plenty of air space for ventilation, it feels warm but not hot on top.
Any tricks to try or just have Insight bring out a different unit?
Firmware version is 16.35 dated Feb 2007.