Originally Posted by chrisvh66
Good news! I got the 8300HD DVR yesterday and recorded a COMPLETE recording of Lost last night. The bad news is that it cannot see the remote beyond about 5 feet. The tech is coming back today with another replacement 8300. I also talked to the tech supervisor and showed him this discussion thread. He wasn't aware of this problem with the 8240, but he is now. He was very helpful and arranged for the tech to come back today to correct the remote problem.
Good job on getting the tech supervisor informed about this problem. So far, I've only seen the "splits scheduled recordings into 2 files" problem on the SA 8240. My 8240 is a replacement for 2 previous 8300 boxes. I never experienced this
problem with either 8300 box but had several other problems. It is my understanding that the 8240 is a newer/improved product for SA. As I continue to research my problems, it is my opinion that there are several variables/interactions occuring around these (primarily HD) issues:
1. SA's quality control of their 8300 and 8240 boxes (including hard drives).
2. The picture format combo/order of setup.
3. Individual signal quality of the HD channels.
4. Type of connections to HDTV. (I use and feel HDMI hookup is great, but problematic.)
5. Our individual HDTV's, A/V tuners, Cables, Distribution boxes, etc..
Wish I had the answers but I think it's telling that Cox does not officially
support (this may have changed) HDMI hookups and HDTV Setup Wizard. I'm not faulting Cox, because I feel the total HD technology has not matured enough for the service companies and manufacturers to profitably support all these variables. Lastly, we are a small minority of users that search these forums, strive for the best quality and don't give up thinking "Well, the problem must be me!" Sooo, let's continue the good fight and report our findings.