I'm so upset right now, so very upset. This DVR and the software is a gigantic piece of trash.
- It misses recordings
- I'm trying to tune a channel, and it says "Currently Unavailable"
- It switches channels, but displays the previous channel on the front panel
- If I cancel a recording, it STARTS RECORDING AGAIN. If I cancel it again, IT STARTS RECORDING AGAIN.
- If I cancel a recording and change channels before it starts to record again, it pops up a box every couple of minutes telling me it wants to change the channel so it can record THE RECORDING THAT I'VE ALREADY CANCELED.
So, in frustration, I've tried to call FIOS Tech Support for the third time this week. The first time was during the day, and I sat on hold for 30 minutes before I gave up.
Earlier this week I called in at 1:30 in the AM and didn't wait on hold, and the tech remotely reset ALL FOUR of my DVR's. That seemed to help one DVR that showed all channels as "unavailable" and another that simply showed a freeze frame no matter which channel I tuned.
So I just tried to call tech support again, at 1:30 in the morning, and the system told me I'd have to WAIT 35 MINUTES for help. At 1:30 in the AM EST!
I really, really want to smash these DVRs and cancel my FIOS service, which is a big shame.