Internet Radio fradudulent charges - AVS Forum | Home Theater Discussions And Reviews
Forum Jump: 
Thread Tools
post #1 of 2 Old 01-24-2011, 09:15 PM - Thread Starter
Senior Member
DinoT's Avatar
Join Date: May 2000
Location: Silver Spring, MD USA
Posts: 477
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 30 Post(s)
Liked: 18
Hi all,
I wanted to vent for a few minutes about an issue with Sirius.

I found out that I was being billed $2.99 monthly for Sirius Internet radio. The problem is that I never signed up for this service. I have a Sirius radio in my car for which I have a yearly renew. Apparently the charges have been going on for quite a while (14 months). Now I will admit that I don't scrutinize my credit card statements with a fine tooth comb. A $2.99 charge will slip by me. So don't admonish me about this.

I called Sirius and told them that I never signed up for this service and I want a refund. The rep claimed that I must have signed up. (I know that I never would have signed up for this because I would NEVER use it). I asked for proof. He took a few minutes to look through my account. In the last 2 years I only had 1 call to them and that was unrelated. So he said "Hmmm....It looks like you never did sign up". At this point I was expecting a refund. But to my astonishment "Franklin" the service rep, said pretty much, tough luck I can't do anything for you other than refund 2 months.
I tried explaining that this was a fraudulent charge. He insisted there was nothing he could do even though he admitted that I never signed up for internet radio. I asked for his supervisor. He puts me on hold for about 30 mins. He kept checking back in with me every 5-10 mins to tell me that his supervisor would be on in 1 minute. After 30 mins or so, I hear a click and I was disconnected.

Undaunted, I called back. This time I got Jeremy. He looks at my account and sees that I never signed up for internet radio. He apologizes and explains that he cannot reverse the charges....BUT he could give me a deal where I basically get 5 months of service for my car radio for free. In the end I came out a few bucks ahead. I would have been ok to break even. So thanks Jeremy. Thanks for lying Franklin and Sirius STOP charging people fraudulently. I am still shaking my head at this. I can't imagine that I am the only one that had this happen. I can't believe that they admitted that they charged me for something for which I didn't order but then tell me too bad.

ok...I feel better now. Thanks.

DinoT is offline  
Sponsored Links
post #2 of 2 Old 01-25-2011, 08:17 AM
AVS Forum Special Member
Nayan's Avatar
Join Date: Jan 2009
Location: Melbourne, FL
Posts: 4,348
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 945 Post(s)
Liked: 1561
Perhaps at one time you decided to check out streaming online when it was free? I did that and then they began charging, even though I never officially signed up. I finally canceled my service as I couldn't get anyone to quit the streaming fee. Their customer service is horrible and I wouldn't recommend them for anyone anymore.

I would like to apologize to anyone I have not yet offended. Please be patient and I will get to you shortly.
Nayan is offline  
Sponsored Links
Reply XM and Sirius Satellite Radio

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page

Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off