Sirius Lifetimers Beware - Page 10 - AVS Forum | Home Theater Discussions And Reviews
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post #271 of 297 Old 01-26-2015, 12:46 PM
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Quote:
Originally Posted by GeorgeSXM View Post
I do not believe this to be the case. I was an early on purchaser of the lifetime subscription. Have done several transfers. Most recent was a couple years ago when they tried telling me that I was out of transfers, I raised a bit of a fuss and they relented as I had subscribed before they started putting the limits on them.

Anybody have an original copy of the Sirius lifetime agreement? I would be interested in seeing it.

G.
The first lifetime I bought (I bought a few over the years) was in 2004 and I'm fairly certain I remember it being a 3-transfers deal. That may be me remembering later deals, though.

Sorry for any confusion.
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post #272 of 297 Old 01-27-2015, 01:00 AM
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Quote:
Originally Posted by Austin Wolff View Post
Thanks for the response! First, I called prior to 8am and the CSR did in fact have to refer to his documentation to see what terms applied to the exact year of my lifetime purchase. That's what he explicitly stated to me anyhow. Although the section that I copy and pasted from SiriusXM may mostly be referring to non-vehicle radios, I believe this is what he referenced.

Second, regardless of the unfortunate situation that I'm in, as well as many others, I am able to transfer the subscription one last time, which is why my original question, "Can I transfer this to a tuner and simply remove from one car to the other", as one of the other forum users alluded to (well, explicitly stated as well), still stands. One user stated it was possible, I'm merely fishing for someone else to confirm that option.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Before June 20, 2005: Yes, it is transferable from one radio to another any number of times.*
From June 20, 2005 until September 7, 2007: Yes, your Lifetime subscription is transferable a maximum of three times.*
On or after September 8, 2007: Lifetime subscriptions associated with home, portable or dock & play radios can be transferred a maximum of three times.* Lifetime subscriptions first associated with or transferred to radios installed in vehicles by automakers or dealers are NOT transferable unless the radio is stolen, accidentally damaged or defective.
I purchased my Sirius Everything Lifetime subscription on December 30, 2007, and at least three of the Customer Service Reps/Sales Team members I spoke with at the time assured me that I could transfer as many times as I wanted as long as I paid the $75 charge to do it. I remember it clearly because at the time the lifetime subscription "bet" was significant ($415.89 for a service that might end with the company going belly up in 6 months!) and I had no idea how many times I would need to transfer from one radio to another since I also had no idea how durable their radios would be. So I asked that specific question of every person in the chain before my Sirius Everything Lifetime subscription purchase was finalized and got the same answer; "You can transfer it as many times as you want".

I should also say I don't recall ever getting anything about any of it in writing, other than a charge on my credit card for $415.89. Yes, the fine print in the Sirius promotional ad might have said something about how many times it could be transferred but I don't remember that either. However, I do remember what the Customer Service Reps/Sales Team were telling me at the point of purchase...which I realize isn't worth anything at this point. But I can attest to the fact that "You can transfer to another radio as many times as you want" was still being pitched by the Sirius Sales Team to help them sell lifetime subscriptions on December 30, 2007, whether it was true or not.

Last edited by hitchfan; 01-27-2015 at 01:05 AM.
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post #273 of 297 Old 02-26-2015, 10:45 AM
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I’ve been reading this thread with great interest. I thought I’d post my $0.02. I bought Sirius Liftime in Jan. ’08 when it included internet streaming. In late ‘09, I up graded to “Best of XM” for another $100. I own a Stiletto 2, which moves between car/office/home.

The SiriusXM app had never worked for me – when I tried to use it, it’d say “basic accounts restricted” and refuse to log me in. I had given up on the app for a couple of years, then stumbled upon this thread, which said that the app should work now. I downloaded it, and it still didn’t work at first. After much trial and error, what worked for me was simply changing my password on the website. The next time I tried the app, it logged me right in! I now use it more that the Stiletto.

Based on what I’ve read here, I don’t think I’ll ever call SiriusXM for any reason. I’m not about to let them hand me the “Lifetime – renew every 3 years certificate” email for them to eventually refuse to honor. I’d even go so far as to say that if my Stiletto ever died and I needed a new satellite receiver (say, for a cross-country road trip) I’d consider ordering new monthly service under another name (and then cancel when the trip is over) rather than risk losing the internet. To paraphrase former Illinois Gov. Rod Blagojevich, “this thing is f*****g golden”, SiriusXM knows it, and they’re itching for you give them any excuse to renege.

I had a similar experience with T-Mobile with their “unlimited” data plan. It had been truly “all you can eat” for data, with no restrictions of any kind. Then they eliminated that for a “semi-unlimited” plan which throttled back your data rate when you exceeded a certain amount of data, although persons still on the old “all you can eat” plan were grandfathered. I had a conversation with a T-Mobile rep in which he changed some tiny aspect of my service, and poof! my unlimited data was gone. I asked them to change it back, but supervisor after supervisor said that there was *no* old plan to change it back *to*, as my old plan no longer existed at all. Sound familiar?

It seems that there's quite the history of companies having “seller’s remorse” with lifetime plans they’ve offered. Here’s a link to a (warning: long read) article about the lengths to which one airline went *not* to honor their $350,000 (or more) lifetime passes:
(oops, I can't post a link; google "LA Times The Frequent Flyers Who Flew To Much")
tl;dr: Airline execs went so far as to set up a crack “revenue integrity unit” to find something, anything, derogatory that they could pin on their customers in order to revoke these passes.

Bottom line: I wouldn’t be surprised to see SiriusXM try something similar. For example, sharing our login with others -- for those of us who travel a lot and own lots of different devices, they might accuse us of sharing our login with others if we happen to log in from lots of different platforms in many different areas of the country. Then, if the airline story is any guide, they’d simply accuse us of fraud, close our account, and basically dare us to sue them to try and prove otherwise. Bottom line – be careful out there, lifetimers.
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post #274 of 297 Old 02-27-2015, 04:00 PM
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Quote:
Originally Posted by ksdaley View Post
I’d even go so far as to say that if my Stiletto ever died and I needed a new satellite receiver (say, for a cross-country road trip) I’d consider ordering new monthly service under another name (and then cancel when the trip is over) rather than risk losing the internet.
You could always add a new device to your service plan, and get the multi-unit discount. I believe it's like $6/mo or something like that if you already have lifetime to add an additional receiver.

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post #275 of 297 Old 03-09-2015, 02:14 PM
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Class action lawsuit

I am also in the same boat, I got the Lifetime subscription and after some cheaply made radios I am now on my 3rd one (Lifetime member since 2003\04) and they want to charge me $75.00 just to remove the old broken one and activate the new radio. We should be grandfathered in like the cable companies have to do. Please email me if you plan on legal action against SiriusXM, I am more than willing to join a lawsuit vs trying to go about it on my own.
Jgaines2000ATgmaildotcom
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post #276 of 297 Old 05-29-2015, 03:22 AM
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So, as per the policy regarding transferring of Lifetime subscriptions, you can only transfer in the following scenarios:

Quote:
If you purchased your Lifetime subscription
Before June 20, 2005: Yes, it is transferable from one radio to another any number of times.*
From June 20, 2005 until September 7, 2007: Yes, your Lifetime subscription is transferable a maximum of three times.*
On or after September 8, 2007: Lifetime subscriptions associated with home, portable or dock & play radios can be transferred a maximum of three times.* Lifetime subscriptions first associated with or transferred to radios installed in vehicles by automakers or dealers are NOT transferable unless the radio is stolen, accidentally damaged or defective.
Once a lifetime subscription associated with a home, portable, or dock & play radio is transferred to a radio installed by an automaker or dealer, the subscription becomes non-transferable. Otherwise, Lifetime subscriptions associated with a home, portable or dock & play radio can be transferred a maximum of three times, for a fee.*
My question is regarding the car radio, how does SiriusXM verify that the radio is stolen, accidentally damaged, or defective? Do they require a police report, or some other kind of proof that the radio is "defective"? What qualifies as defective? I know that they have no way of getting any feedback from a radio, so how do they know that it isn't receiving signal?

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post #277 of 297 Old 06-07-2015, 01:32 PM
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I have a few questions; any advice is appreciated. I'm a lifetimer from 2006. Sub came with free internet. I think I have old Audiovox. Time for upgrade. Overdue. I like the Sirius channels. Almost never listen to Howard. It's nice to have mlb. Anyway, what's my perfect upgrade radio? It would be for car with dock.

Ok, on to lifetime internet. The 36kbs or whatever it was was annoying, so I got the higher quality. Like many people on the other thread, I was not told nor did I want to give up my right to free internet. When the ipod app came out, I also got that. Now tho, I don't listen to the app so much but listen on computer sometimes and would like to go back to the free internet. Any advice?

Also does anyone with free internet lifetime know if it works with stereo receivers like, I dunno, I think Denon makes one.

Thanks for any help.
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post #278 of 297 Old 06-07-2015, 01:36 PM
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Quote:
Originally Posted by kape33 View Post
I have a few questions; any advice is appreciated. I'm a lifetimer from 2006. Sub came with free internet. I think I have old Audiovox. Time for upgrade. Overdue. I like the Sirius channels. Almost never listen to Howard. It's nice to have mlb. Anyway, what's my perfect upgrade radio? It would be for car with dock.

Ok, on to lifetime internet. The 36kbs or whatever it was was annoying, so I got the higher quality. Like many people on the other thread, I was not told nor did I want to give up my right to free internet. When the ipod app came out, I also got that. Now tho, I don't listen to the app so much but listen on computer sometimes and would like to go back to the free internet. Any advice?

Also does anyone with free internet lifetime know if it works with stereo receivers like, I dunno, I think Denon makes one.

Thanks for any help.
The free internet streaming is the same as the paid streaming, there is only one speed quality.

I use it with Sonos and the Android SiriusXM app (as bad as the app is) fine, as well as on a Sony Bluray player.
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post #279 of 297 Old 06-21-2015, 10:36 AM
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What I remember along with two questions

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Originally Posted by psuKinger View Post
You guys STILL have free internet streaming, with your lifetime subscription? And you're now also using the mobile app (without a new or changed subscription)??
I'm still on original Sirius SIR-PNP lifetime which I bought cheap almost on day one of the lifetime offer. I am currently receiving Sirius Internet audio loud and clear (FOR FREE) using the Sirius app on my iPhone and iPad but sadly, not realizing my mistake at the time, let go of my Sprint cell phone unlimited data plan which could have fed Sirius Internet music to my vehicle radio on the road..

When I bought my Sirius lifetime subscription, way back when, I don't remember that there even was Sirius Internet audio. I thought that Sirius Internet audio that came later was just icing on the cake.. I always understood that "lifetime" meant the life of the receiver, not my lifetime. The ability to transfer to a new Sirius or XM receiver was even more icing on the cake..

What I don't know is 1. what XM service level is being offered for a Sirius to XM lifetime transfer? 2. what is the reduced cost of XM Select if I hold onto my original Sirius lifetime subscription?

Last edited by w0kie; 06-21-2015 at 10:44 AM.
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post #280 of 297 Old 06-24-2015, 03:55 AM
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Quote:
Originally Posted by w0kie View Post
I am currently receiving Sirius Internet audio loud and clear (FOR FREE) using the Sirius app on my iPhone and iPad but sadly, not realizing my mistake at the time, let go of my Sprint cell phone unlimited data plan which could have fed Sirius Internet music to my vehicle radio on the road..
I use the SiriusXM app on Android to listen to on demand in the car, I listen about 2-3 hours per day (listen at home some as well). I clocked in around 2 GB total usage per month for Sirius, according to my phone. I have a 10GB/mo plan from Verizon, so this isn't a problem for me.

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post #281 of 297 Old 06-25-2015, 06:03 AM
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Quote:
Originally Posted by kape33 View Post
I have a few questions; any advice is appreciated. I'm a lifetimer from 2006. Sub came with free internet. I think I have old Audiovox. Time for upgrade. Overdue. I like the Sirius channels. Almost never listen to Howard. It's nice to have mlb. Anyway, what's my perfect upgrade radio? It would be for car with dock.

Ok, on to lifetime internet. The 36kbs or whatever it was was annoying, so I got the higher quality. Like many people on the other thread, I was not told nor did I want to give up my right to free internet. When the ipod app came out, I also got that. Now tho, I don't listen to the app so much but listen on computer sometimes and would like to go back to the free internet. Any advice?

Also does anyone with free internet lifetime know if it works with stereo receivers like, I dunno, I think Denon makes one.

Thanks for any help.
Way back in the day, I inquired about changing from my free streaming lifetime subscription to the paid streaming option (back when that *free streaming* option wasn't supported with the app), and was told that if I made the change to paid internet streaming, and changed my mind, I would not be able to get back into my free internet for lifetime package.

So I just continued to use the PC and held out hope... I guess, for once in my life, my overly-cautious approach paid off.

I'm not sure they're going to let you switch back to *free streaming*... but for your sake I hope they do.
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post #282 of 297 Old 12-23-2015, 09:10 PM
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I was able to get my lifetime streaming restored by filling out a form referenced on this thread:

http://www.xmfan.com/viewtopic.php?t=101427&start=915

It now works with Apps and Sonos.

good luck!
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post #283 of 297 Old 12-28-2015, 06:09 PM
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The link works. They did what they should've done the first time around...

Much thanks.
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post #284 of 297 Old 01-02-2016, 03:28 PM
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I'm a Sirius lifetimer from 9/2004. At the time, they allowed 5 transfers, then three, and now it now appears unlimited (for us really old lifetimes). I did one transfer about 8 years ago, and they didn't even charge me the $75 (stolen unit with police report.)

Streaming has gone through similar transitions. First free, then free but lower quality, then no mobile app access, then same high quality but no mobile app, now parity with the paid streaming plan.

SiriusXM seems to do the right thing in the long run, but they will try to entice you to modify your plan from time to time. Stand firm and they seem to eventually do the right thing for lifetimers.

At some time in the future, I expect they will give the lifetimers full access to the XM channels, as it will be easier then maintaining an additional service tier for just us.
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post #285 of 297 Old 01-02-2016, 04:58 PM
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Quote:
Originally Posted by bgeery View Post
I'm a Sirius lifetimer from 9/2004. At the time, they allowed 5 transfers, then three, and now it now appears unlimited (for us really old lifetimes). I did one transfer about 8 years ago, and they didn't even charge me the $75 (stolen unit with police report.)

Streaming has gone through similar transitions. First free, then free but lower quality, then no mobile app access, then same high quality but no mobile app, now parity with the paid streaming plan.

SiriusXM seems to do the right thing in the long run, but they will try to entice you to modify your plan from time to time. Stand firm and they seem to eventually do the right thing for lifetimers.

At some time in the future, I expect they will give the lifetimers full access to the XM channels, as it will be easier then maintaining an additional service tier for just us.
My feeling has always been that there gets to be a point of lifetime imitations are to much of a burden and just letting them have normal service is simple. They should treat the lifetimer better so they would be advocates.
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post #286 of 297 Old 01-02-2016, 06:53 PM
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Lifetimer Question

I was the one who posted about the free "basic radio" upgrade back in 2014. Glad to hear it is working out for everyone.

I had a question for folks here who are lifetimers. When I bought the original lifetime service in 2006 it was tied to a Alpine external tuner module. I moved it to an Audi in 2009 that had a Sirius radio internal. I guess folks would call this an OEM radio. When I moved the sub to this new OEM radio, there was no charge and zero concern that it was an OEM radio. This seems 100% contrary to everything I have ever read. So now that it is tied to an OEM radio, can I move it to another OEM radio? What if the OEM radio has XM service or SiriusXM service. The vehicle I want to transfer to is a 2013 Highlander.

I am looking to do this for a couple reasons. Even though my Audi has OEM Sirius service (lifetimed) I actually just use my phone for service via the app. The audio quality is higher in the app than the car's radio. Also for some reason the channels I get in the Audi are really limited. For example I don't seem to be able to tune to any of the NFL games, but can get them via the app. There seem to be a lot channels missing in the Audi in general that I can get in the app.

thanks
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post #287 of 297 Old 01-04-2016, 11:26 PM
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Originally Posted by hooper610 View Post
I had a question for folks here who are lifetimers. When I bought the original lifetime service in 2006 it was tied to a Alpine external tuner module. I moved it to an Audi in 2009 that had a Sirius radio internal. I guess folks would call this an OEM radio. When I moved the sub to this new OEM radio, there was no charge and zero concern that it was an OEM radio. This seems 100% contrary to everything I have ever read. So now that it is tied to an OEM radio, can I move it to another OEM radio? What if the OEM radio has XM service or SiriusXM service. The vehicle I want to transfer to is a 2013 Highlander.
Unfortunately, the policy states that a Lifetime account that is associated with an OEM radio (such as a car stereo) at any point must remain with that radio and cannot be transferred, even with a fee. They should have, but probably didn't, warn you when you transferred from your Alpine to the Audi that you wouldn't have the option to transfer again and would get stuck on that radio.

I am in a similar situation as you. I have have a lifetime subscription in my 2009 Audi, and would also like to transfer it to another car, but I haven't bothered calling to see if I can get someone to bend the rules for me (I'd even be willing to pay the $75 fee). Like you, I'm just using the app via bluetooth, and the sound quality is better anyway, but it would be nice to listen to music without having to whip out the app every time I get in my car for a 5 minute drive. It's no big deal to me for those 3 hour+ drives, though.

I typically just listen to SiriusXM Preview (neutered Hits1) if I'm in my car for a short amount of time. Still better than terrestrial, even with the annoying "Subscribe NOW!" commercials.

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post #288 of 297 Old 01-05-2016, 01:07 PM
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Quote:
Originally Posted by tighr View Post
I am in a similar situation as you. I have have a lifetime subscription in my 2009 Audi, and would also like to transfer it to another car, but I haven't bothered calling to see if I can get someone to bend the rules for me (I'd even be willing to pay the $75 fee). Like you, I'm just using the app via bluetooth, and the sound quality is better anyway, but it would be nice to listen to music without having to whip out the app every time I get in my car for a 5 minute drive. It's no big deal to me for those 3 hour+ drives, though.
I just had a similar train of thought to where I had a radio which I could have swapped lifetime from but then thought, "Nah... Just stream from my phone and keep the $75."
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post #289 of 297 Old 01-28-2016, 11:04 PM
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Transferring

When I had a damaged radio, the dealer gave me the new radio code and told me I had to call into SXM and give them the number to get the new radio working. I did, told them what the dealer said and there was no questions asked, other than, is it working now?
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post #290 of 297 Old 03-01-2016, 07:48 AM
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I'm in a similar situation. I had a portable radio since 2005 and bought a lifetime subscription in 2008. In 2012 I transferred my lifetime subscription to my car radio in my 2013 Dodge Dart I bought. I did the transfer online and didn't talk to a rep. I was under the assumption I could transfer the lifetime subscription again but found out I can't. I had no idea the rules changed since 2008 and there was no warning when I did it online. If I knew that I would have kept using my portable radio. Now, I am looking to sell my Dart and not sure what to do. Has anyone tried to call and successfully got them to transfer? Should I just let the lifetime sub stay with my car and just use the online that comes with the lifetime sub? What would you guys do? Thanks

NE Ohio HT Nutt
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post #291 of 297 Old 03-08-2016, 06:57 AM
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Quote:
Originally Posted by SKoprowski View Post
I'm in a similar situation. I had a portable radio since 2005 and bought a lifetime subscription in 2008. In 2012 I transferred my lifetime subscription to my car radio in my 2013 Dodge Dart I bought. I did the transfer online and didn't talk to a rep. I was under the assumption I could transfer the lifetime subscription again but found out I can't. I had no idea the rules changed since 2008 and there was no warning when I did it online. If I knew that I would have kept using my portable radio. Now, I am looking to sell my Dart and not sure what to do. Has anyone tried to call and successfully got them to transfer? Should I just let the lifetime sub stay with my car and just use the online that comes with the lifetime sub? What would you guys do? Thanks
That's what I did. I left my Lifetime sub on the car that I sold, so someone out there is driving around with free SiriusXM in my old car. I listen via bluetooth in my new car, using the app and my free online streaming.

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post #292 of 297 Old 03-08-2016, 07:23 AM
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Quote:
Originally Posted by tighr View Post
That's what I did. I left my Lifetime sub on the car that I sold, so someone out there is driving around with free SiriusXM in my old car. I listen via bluetooth in my new car, using the app and my free online streaming.
How do you use the free online streaming in your car? It was my understanding that they did not allow lifetimers to stream over the app without either paying more or giving up the lifetime subscription.
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post #293 of 297 Old 03-08-2016, 07:50 AM
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How do you use the free online streaming in your car? It was my understanding that they did not allow lifetimers to stream over the app without either paying more or giving up the lifetime subscription.
It was mysteriously activated for most (if not all) Lifetime subscribers back in July 2014. Here is my post on the subject. I've been using it via bluetooth in my car (or in my house, or at parties, or really anywhere I feel like listening) ever since with zero issues.

Some people had some issues getting it to work, requiring multiple log-in attempts, changing their password on their website, re-downloading/re-installing the app (which has since been updated within the last year, much better now) or some other voo-doo. I suspect that those who still are unable to get it to work need to try one of those things.

As per my post, I had never had online listening before (outside of getting a free 7-day trial using a throwaway email address not associate with my account many years ago). The website has since gone through a redesign, but per my previous post I still see the "option" to add internet listening for $4/mo, yet when I go to the "My Account Info" page it states that all I have to do is log in with my username and password. Here's some screenshots of what my page currently says:




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post #294 of 297 Old 03-08-2016, 07:57 AM
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Originally Posted by tighr View Post
It was mysteriously activated for most (if not all) Lifetime subscribers back in July 2014. Here is my post on the subject. I've been using it via bluetooth in my car (or in my house, or at parties, or really anywhere I feel like listening) ever since with zero issues.

Some people had some issues getting it to work, requiring multiple log-in attempts, changing their password on their website, re-downloading/re-installing the app (which has since been updated within the last year, much better now) or some other voo-doo. I suspect that those who still are unable to get it to work need to try one of those things.

As per my post, I had never had online listening before (outside of getting a free 7-day trial using a throwaway email address not associate with my account many years ago). The website has since gone through a redesign, but per my previous post I still see the "option" to add internet listening for $4/mo, yet when I go to the "My Account Info" page it states that all I have to do is log in with my username and password. Here's some screenshots of what my page currently says:



Thanks! Awesome! How silly of me! It works! I deleted the app a long time ago because it wasn't working with my lifetime subscription. I had no idea they reactivated it! I should have thought to try because I have a Sonos system in my house and I discovered last year that that was working with Sirius XM, but never thought to try the app again.
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post #295 of 297 Old 03-08-2016, 09:28 AM
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You guys are awesome.

I've had my lifetime account since July 2006 and although I have used the internet stream occasionally didn't realize until now that I could stream via the iPhone app without paying the $4 a month extra.

I'm sure that I tried it years ago when they introduced the app and it didn't work then so this news is great.

Need to try it on my squeezebox devices and Denon AVR when I get home.

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Last edited by kingwiggi; 03-08-2016 at 05:33 PM.
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post #296 of 297 Old 03-16-2016, 04:29 PM
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They didn't turn it on for everyone, I tried to log in with my username and PW and it states my acct inst set up for internet streaming, and Ihave been with them since they offered a lifetime subscription.
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post #297 of 297 Old 03-19-2016, 07:14 PM
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Originally Posted by fuddvd View Post
They didn't turn it on for everyone, I tried to log in with my username and PW and it states my acct inst set up for internet streaming, and Ihave been with them since they offered a lifetime subscription.
Did you try to change your password? Try that, it worked for some people. Don't ask why it works, something is certainly wonky.

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