I’ve been reading this thread with great interest. I thought I’d post my $0.02. I bought Sirius Liftime in Jan. ’08 when it included internet streaming. In late ‘09, I up graded to “Best of XM” for another $100. I own a Stiletto 2, which moves between car/office/home.
The SiriusXM app had never worked for me – when I tried to use it, it’d say “basic accounts restricted” and refuse to log me in. I had given up on the app for a couple of years, then stumbled upon this thread, which said that the app should work now. I downloaded it, and it still didn’t work at first. After much trial and error, what worked for me was simply changing my password on the website. The next time I tried the app, it logged me right in! I now use it more that the Stiletto.
Based on what I’ve read here, I don’t think I’ll ever call SiriusXM for any reason. I’m not about to let them hand me the “Lifetime – renew every 3 years certificate” email for them to eventually refuse to honor. I’d even go so far as to say that if my Stiletto ever died and I needed a new satellite receiver (say, for a cross-country road trip) I’d consider ordering new monthly service under another name (and then cancel when the trip is over) rather than risk losing the internet. To paraphrase former Illinois Gov. Rod Blagojevich, “this thing is f*****g golden”, SiriusXM knows it, and they’re itching for you give them any excuse to renege.
I had a similar experience with T-Mobile with their “unlimited” data plan. It had been truly “all you can eat” for data, with no restrictions of any kind. Then they eliminated that for a “semi-unlimited” plan which throttled back your data rate when you exceeded a certain amount of data, although persons still on the old “all you can eat” plan were grandfathered. I had a conversation with a T-Mobile rep in which he changed some tiny aspect of my service, and poof! my unlimited data was gone. I asked them to change it back, but supervisor after supervisor said that there was *no* old plan to change it back *to*, as my old plan no longer existed at all. Sound familiar?
It seems that there's quite the history of companies having “seller’s remorse” with lifetime plans they’ve offered. Here’s a link to a (warning: long read) article about the lengths to which one airline went *not* to honor their $350,000 (or more) lifetime passes:
(oops, I can't post a link; google "LA Times The Frequent Flyers Who Flew To Much")
tl;dr: Airline execs went so far as to set up a crack “revenue integrity unit” to find something, anything, derogatory that they could pin on their customers in order to revoke these passes.
Bottom line: I wouldn’t be surprised to see SiriusXM try something similar. For example, sharing our login with others -- for those of us who travel a lot and own lots of different devices, they might accuse us of sharing our login with others if we happen to log in from lots of different platforms in many different areas of the country. Then, if the airline story is any guide, they’d simply accuse us of fraud, close our account, and basically dare us to sue them to try and prove otherwise. Bottom line – be careful out there, lifetimers.