Originally Posted by WakJob
I was fairly surprised experiencing the Sirius retention policies today.
After 8.5 years of paying full tilt subscription (about $180/yr), I sold my satellite equipped vehicle. My new vehicle doesn't have satellite radio.
I figured surely, after almost 9 years, they'd comp me or sell me a discounted standalone unit. Rather than play games and threaten to cancel, I simply asked the CS rep what he could do for me. Hold for a long time, and he comes back with something along the lines of "I can send you an Onyx plus. It's $160+ tax and shipping, but I can comp it for you." I think, great, this is exactly what I was hoping for. I give him my CC #, thinking I'm getting charged with shipping, but then he tells me "okay, your total will be $175". Apparently he was only comping the shipping.
I tell him hold on, I can buy that online for $90. His response is that I'd have to pay a $15 activation fee if I did that. He then offers to try to find me a lower priced radio.
At this point I tell him to simply cancel my subscription, and refund me my remaining time paid on my sold vehicle. Surprisingly, he does this without question.
I can only assume that I'm in their most desirable demographic. I pay full price each month, and they never hear a word out of me. In fact, I've only made contact with them twice. Once to activate my subscription, and the second, to cancel. I was surprised that rather than try to retain a loyal customer, they instead attempt to gouge him for more money.
Time to dust off my CD collection.
I am sorry, but I have to play THE DEVIL here.
1. Just because YOU decided to pay full price means Sirius owes you=NOTHING. It has been explained, and shown here, hundreds of times, how a person should call, threaten too cancel, and receive a discount. Usually 50% or more. It is not anyone's, especially SIirus, problem YOU decided not to do that. That is great. But they you NOTHING. And you should not expect anything.
2. Sirius is a CORPORATION created too make money. Have you ever tried too turn in an Iphone/Android that YOU BROKE, or tried to break a contract. Good Luck. Not one that is defective(sometimes even this is a problem). People come in with the attitude: "I have been a customer of So and So for over X amount of years. I am loyal. I DESERVE SOMETHING. Uh, no you don't. But if you go in and try, you "may" get something, but you should not "expect it".
No one should expect ANYTHING from any COMPANY. Especially these subscription companies. Cable, Internet, etc... The best you can do is ask for a discount, or promo price. Threaten to leave/cancel. They call your bluff, they call your bluff.
No one is FORCED to sign up to any company. These are all LUXURIES, not NECESSITIES.
If the poster had cancelled based on poor sound, or even just came out and said "It was too expensive for just RADIO"; I would have been in his/her corner. But not for this. Sirius is CERTAINLY not too blame for this one.