XM subscription renewal time again...any discount codes? - Page 14 - AVS Forum
Forum Jump: 
 1Likes
Reply
Thread Tools
post #391 of 502 Old 01-23-2013, 09:24 PM
Advanced Member
 
Doctego's Avatar
 
Join Date: Nov 2012
Location: Central Jersey
Posts: 747
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 41
Quote:
Originally Posted by americasengine View Post

I just cancelled my Sirius radio account, will they call me back with a better rate? Thanks

I cancelled my XM service in June but it was due to a technical issue on their end. I'm still waiting for them to call or email me to ask me to come back.

We are here to help you. Please help us to help you. If you provide incomplete information, at best, we can give you an incomplete response.
Doctego is offline  
Sponsored Links
Advertisement
 
post #392 of 502 Old 01-23-2013, 09:50 PM
AVS Special Member
 
kemitchell's Avatar
 
Join Date: May 2007
Location: Tennessee
Posts: 1,355
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by americasengine View Post

I just cancelled my Sirius radio account, will they call me back with a better rate? Thanks

They've been sending me offers by email and mail at least four or five times a month, all of them are offering me 6 months for $25 for each of my radios.

I'm still not interested.

~kyle
kemitchell is offline  
post #393 of 502 Old 01-23-2013, 09:54 PM
Advanced Member
 
Doctego's Avatar
 
Join Date: Nov 2012
Location: Central Jersey
Posts: 747
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 41
It amazes me that they either haven't resolved my issue yet or they don't feel that they "need" my business.

We are here to help you. Please help us to help you. If you provide incomplete information, at best, we can give you an incomplete response.
Doctego is offline  
post #394 of 502 Old 01-23-2013, 10:53 PM
Member
 
joeepistonee's Avatar
 
Join Date: Dec 2012
Posts: 50
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by americasengine View Post

I just cancelled my Sirius radio account, will they call me back with a better rate? Thanks

Did they offer you anything before you cancelled? If not, then you more than likely were not in the cancellation department. I suggest you call back & get to the cancellation department to verify that you're indeed cancelled if you weren't offered anything. I know numerous times the first agent you get is just there to transfer you, they will tell you it's all taken care of, transfer you, & you end the call thinking that you're cancelled. Just a thought, so I would call again.

1-866-635-2349 opt. 3
joeepistonee is offline  
post #395 of 502 Old 02-01-2013, 09:16 AM
AVS Special Member
 
Mr.G's Avatar
 
Join Date: Jan 2007
Posts: 3,616
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 146 Post(s)
Liked: 127
Called to cancel a few days ago. Gal on the other end wanted to know why. I told her the truth, the cost for a yearly subscription is hard to justify since I have a HDD in my vehicle for music storage and play - plus the ability to play music off my iPhone or iPod. I'm retired and probably only use my vehicle 4-5 times a week so with that kind of usage XM/Sirius is over-kill. She started offering other plans and finally got down to the $25 + fees for 5 months. I had to think for a while and finally agreed but (at least for me) it's just postponing the inevitable since it is just a luxury and not a necessity.

All I Really Need to Know I Learned in Movies

Mr.G is offline  
post #396 of 502 Old 02-02-2013, 02:42 PM
Senior Member
 
Super Dave's Avatar
 
Join Date: Jan 2005
Location: Maple Shade, NJ
Posts: 216
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 11
When I called to cancel last year I was tired of the game, having to call to get a better rate or pay through the nose. If they would just have renewed at the rate I was paying I probably would have never called. Truth is we have too many other options, and not that much time to listen. Both of our commutes are under 20 minutes so the cost just doesn't justify the use. And sat radio has evolved into glorified FM, without the commercials. I explained, after he went as far as free for 3 months that I just don't want to call anymore, period. I got tired of marking the calendar and making the time. It did get a little better, in the beginning the calls would drop so I needed to set aside an hour just to finally get through. My last call was 20 minutes. We had Sirius since 2005, but don't miss it at all. The service just never came off as consumer friendly, and that is what needs to change.

Dave
Super Dave is offline  
post #397 of 502 Old 02-04-2013, 09:37 PM
Advanced Member
 
JA Fant's Avatar
 
Join Date: Jun 2009
Location: Prattville AL
Posts: 629
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
Liked: 66
I have been a subscriber of XM Radio since 2005 and the customer service was excellent. In 2013, since the so-called 'merger', customer service is dicey at best. When contacting, keep asking to speak w/ a manger/supervisor, to skate around those 1st / 2nd tier reps.
JA Fant is offline  
post #398 of 502 Old 02-18-2013, 08:37 PM
Senior Member
 
saz25's Avatar
 
Join Date: Jun 2002
Location: Nashua, NH
Posts: 342
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
Every year for the past 6 years, I call and threaten to cancel, I then end up with a yearly rate of around $77. It's a pain but it works every year.
Steve
centking likes this.
saz25 is offline  
post #399 of 502 Old 02-20-2013, 05:11 AM
Senior Member
 
Chris3mes1's Avatar
 
Join Date: Feb 2009
Location: Mamaroneck, NY
Posts: 223
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Liked: 10
My Sirius select renewed today for about $217 for the year, for radio & internet

I went to check everything online & noticed All access subscription is available, I upgraded & ended up getting a credit of $2, so more channels for less money!

Xbox name- D0NGINAT0R (those are zero's in my name)
Chris3mes1 is offline  
post #400 of 502 Old 02-20-2013, 06:36 AM
AVS Special Member
 
I WANT MORE's Avatar
 
Join Date: Jan 2006
Location: 'Middle of Nowhere
Posts: 1,891
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 155 Post(s)
Liked: 69
Quote:
Originally Posted by Chris3mes1 View Post

My Sirius select renewed today for about $217 for the year, for radio & internet

I went to check everything online & noticed All access subscription is available, I upgraded & ended up getting a credit of $2, so more channels for less money!

$217.00 is at least $100.00 too much. $117.00 for Premier can be had.


Perhaps I misremembered.

I WANT MORE is offline  
post #401 of 502 Old 02-20-2013, 03:38 PM
AVS Special Member
 
STEELERSRULE's Avatar
 
Join Date: Jan 2004
Location: North Western PA
Posts: 2,865
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 29 Post(s)
Liked: 16
Just renewed my Sirius Select/prepaid 1-year plan for $95.98. Did that by calling too cancel, and explained to customer service rep(who was extremely nice by the way) unless I can get the same price as last year($93.45), I was going too cancel. Had no problems. $2 more is fine, and still comes out to $8/month. That is fair.

If it ever gets to over $120/prepaid year/$10 a month, then I will be gone for sure. Tried to get the above price for multiple years(2 or 3), but was not allowed too. So I will go through this again next year.

Just keeping everyone informed of my experience's.
STEELERSRULE is offline  
post #402 of 502 Old 02-21-2013, 07:51 PM
BHW
Member
 
BHW's Avatar
 
Join Date: Dec 2006
Posts: 28
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I recently signed up for a 3 month free trial. Exactly 2 months after activation, they switched it off. I called, and was told I only had a 2 month free trial, which I know is wrong. I was offered two package options for renewal, one was $199, the other $179 per year. I told the woman that was a lot more than I was willing to spend, and she said well, call us back if you change your mind! I have received no offers via mail, phone, etc.

Is this normal MO from XM?
BHW is offline  
post #403 of 502 Old 02-22-2013, 10:17 PM
Member
 
rw2003's Avatar
 
Join Date: Feb 2007
Posts: 48
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I recently resubscribed for a 1 year plan. Select Package + Internet access for just under $130. This was some sort of promo deal. Current rate would have been well over $200.
rw2003 is offline  
post #404 of 502 Old 03-01-2013, 10:54 AM
Advanced Member
 
FBlack's Avatar
 
Join Date: Dec 2001
Posts: 638
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
I have been a long time customer. My annual subscription on three Sirius radios is coming up. One has a Lifetime subscription. Last year they charged me for Sirius Select $77 plus $7.55 for royalties for each additional radio. ($84.55 total for each) This year they want $96.75 for each total including royalties and taxes. I am just tired of fighting with them and seeing how virtually everyone has a different price. And I really only listen to 4 or 5 channels too. I just may drop them finally.
FBlack is offline  
post #405 of 502 Old 03-04-2013, 11:56 PM
Member
 
joeepistonee's Avatar
 
Join Date: Dec 2012
Posts: 50
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by FBlack View Post

I have been a long time customer. My annual subscription on three Sirius radios is coming up. One has a Lifetime subscription. Last year they charged me for Sirius Select $77 plus $7.55 for royalties for each additional radio. ($84.55 total for each) This year they want $96.75 for each total including royalties and taxes. I am just tired of fighting with them and seeing how virtually everyone has a different price. And I really only listen to 4 or 5 channels too. I just may drop them finally.

SiriusXM has had a couple price increases over the last year. The first one was on 1/01/12 for the subscription cost, & the second was the Music Royalty fee on 2/01/13. The only reason everyone pays a different price is because it depends on when you call, & what you sign up for. If your subscription renewed on 1/01/13, & you call in on 2/01/13, you're going to pay the $86 + applicable taxes, and the time you used (when your radio was STILL ON) from 1/01/13 to 2/01/13. Most people b***h & complain because they don't think they owe the money from that time, which is ridiculous. But it all depends on when you call because if you call before, you're going to pay less because you're calling in prior to your original subscription renewal date, & get credit for unused time on that to go towards your new subscription because all subscriptions start the day you call in.
joeepistonee is offline  
post #406 of 502 Old 03-05-2013, 11:17 AM
Advanced Member
 
Doctego's Avatar
 
Join Date: Nov 2012
Location: Central Jersey
Posts: 747
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 41
Quote:
Originally Posted by Doctego View Post

I have an old XM Direct system in my car that has been deactivated for years. A friend of mine told me about a free preview over the summer so I checked it out. I got the itch so I called and got the $25/6 deal. Unfortunately, channels kept dropping once I paid for it. Everything worked fine during the trial. It got to the point where I had to call them to send a signal to my radio every time I started my car. I really liked the service but I was sitting on hold for about 20 minutes each time and it got to be too much. They told me that this was a known issue with XM radios and that they would call me once the issue got resolved. A few months later and I still haven't gotten a call. mad.gif

I had to call them for a different reason. While on the phone, I asked if my technical issue had been resolved. I was told that it was just fixed this week. biggrin.gif Anyway, I asked to be signed up for the same deal that I had in the past but had to cancel because it wasn't working. It took some time and a lot of back and forth but I got the same $24.99/6 promo that I had before.

We are here to help you. Please help us to help you. If you provide incomplete information, at best, we can give you an incomplete response.
Doctego is offline  
post #407 of 502 Old 03-05-2013, 11:28 PM
Member
 
joeepistonee's Avatar
 
Join Date: Dec 2012
Posts: 50
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by Doctego View Post

I had to call them for a different reason. While on the phone, I asked if my technical issue had been resolved. I was told that it was just fixed this week. biggrin.gif Anyway, I asked to be signed up for the same deal that I had in the past but had to cancel because it wasn't working. It took some time and a lot of back and forth but I got the same $24.99/6 promo that I had before.

And in six months your subscription will go right back to a semi-annual subscription at $86.94*, and you'll probably complain to get it again. Please don't.
joeepistonee is offline  
post #408 of 502 Old 03-11-2013, 10:51 AM
Super Moderator
 
markrubin's Avatar
 
Join Date: May 2001
Location: Jersey Shore
Posts: 23,136
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 142 Post(s)
Liked: 519
posts deleted

please take the high road in every post
if you see a problematic post, please do not quote it or respond to it: report it to the mods to handle
markrubin is offline  
post #409 of 502 Old 03-13-2013, 11:31 PM
Advanced Member
 
JA Fant's Avatar
 
Join Date: Jun 2009
Location: Prattville AL
Posts: 629
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
Liked: 66
Thanks! for sharing. Not sure which posts markrubin deleted???
JA Fant is offline  
post #410 of 502 Old 03-14-2013, 06:37 AM
Senior Member
 
Trebor Pyn's Avatar
 
Join Date: Apr 2003
Location: Austin,TX
Posts: 212
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 11
Got my renewel bill - $161.36 / 2 radios / 6 months
Called in to cancelations and asked for same deal I got 5 months ago ($50.12)
First offer was $86.00 for 6 months, I declined and was ready to terminate one radio.

renewed today.
$60.16 total for 2 radios for 5 months.
Trebor Pyn is offline  
post #411 of 502 Old 03-19-2013, 05:18 PM
Advanced Member
 
JA Fant's Avatar
 
Join Date: Jun 2009
Location: Prattville AL
Posts: 629
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
Liked: 66
Nice! Trebor.

Guys, my trial sub is up soon. I was offered $95/yr + taxes for all access SirusXM. I will keep you posted if I discover a better yearly rate.
JA Fant is offline  
post #412 of 502 Old 03-20-2013, 11:45 AM
Newbie
 
jefflee1's Avatar
 
Join Date: Jan 2011
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Just renewed my subsripition for a year for 111.75 Total. No hassles, the rep was very nice.
Still under 10.00 a month. I am ok with that.
jefflee1 is offline  
post #413 of 502 Old 03-24-2013, 11:34 PM
Member
 
joeepistonee's Avatar
 
Join Date: Dec 2012
Posts: 50
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by JA Fant View Post

Nice! Trebor.

Guys, my trial sub is up soon. I was offered $95/yr + taxes for all access SirusXM. I will keep you posted if I discover a better yearly rate.

That is not for the All Access subscription, that is for a year of Select. There are no promotions for All Access. The cheapest you would be able to get All Access would be to do the half off 1yr of Premier + Internet, which would run about $160.
joeepistonee is offline  
post #414 of 502 Old 03-26-2013, 07:32 AM
AVS Special Member
 
I WANT MORE's Avatar
 
Join Date: Jan 2006
Location: 'Middle of Nowhere
Posts: 1,891
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 155 Post(s)
Liked: 69
Quote:
Originally Posted by joeepistonee View Post

Quote:
Originally Posted by JA Fant View Post

Nice! Trebor.

Guys, my trial sub is up soon. I was offered $95/yr + taxes for all access SirusXM. I will keep you posted if I discover a better yearly rate.

That is not for the All Access subscription, that is for a year of Select. There are no promotions for All Access. The cheapest you would be able to get All Access would be to do the half off 1yr of Premier + Internet, which would run about $160.

Incorrect. I got all access for $117.xx


Perhaps I misremembered.

I WANT MORE is offline  
post #415 of 502 Old 03-28-2013, 12:21 AM
Member
 
joeepistonee's Avatar
 
Join Date: Dec 2012
Posts: 50
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by I WANT MORE View Post

Incorrect. I got all access for $117.xx

There's no possible way to just GET all access for that amount of money unless someone put a credit on your account to adjust it to that amount. Even if it was a secondary radio on your account where you would receive a 30% discount, it's still going to be $159.39, which is even before applicable taxes & fees. Like I said, which I know, the cheapest way to get it is the half off 1yr of Premier + an internet subscription attached to it. You're either being lied to or like I said they told you they could get it to that amount & just credited your account. So next year your subscription cost is going to skyrocket because they didn't let you know that they discounted it for you & the next rep is going to get yelled at because the person last year told you one thing, & they're not able to do what they did again. I'm just letting you know how it is, it has happened to me too many times to count.
joeepistonee is offline  
post #416 of 502 Old 03-28-2013, 06:34 AM
AVS Special Member
 
I WANT MORE's Avatar
 
Join Date: Jan 2006
Location: 'Middle of Nowhere
Posts: 1,891
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 155 Post(s)
Liked: 69

OK.


Perhaps I misremembered.

I WANT MORE is offline  
post #417 of 502 Old 03-29-2013, 04:54 PM
Advanced Member
 
JA Fant's Avatar
 
Join Date: Jun 2009
Location: Prattville AL
Posts: 629
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
Liked: 66
That's the deal I made. Remember, I am a former XM lifetime subscriber.
JA Fant is offline  
post #418 of 502 Old 03-31-2013, 09:21 AM
AVS Special Member
 
taxman48's Avatar
 
Join Date: Jan 2003
Location: Long Island, NY
Posts: 2,561
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 50 Post(s)
Liked: 82
Just got new car with Sirus/Xm included for 3mo. How soon will they be calling to renew subscription? Also for home users, looks like a s-video cable that is used for tuner to my Pio AVR. Can you use the RCA inputs instead?
http://www.pioneerelectronics.com/StaticFiles/Manuals/Home/VSX-03TXH_OperatingInstructions0606.pdf

looking to buy this from Amazon:

http://www.amazon.com/Sirius-Satellite-Radio-Home-Kit/dp/B000I2HAVW/ref=sr_1_sc_1?s=electronics&ie=UTF8&qid=1364741857&sr=1-1-spell&keywords=sirus+tuner+forhouse

Mod please move if this question is better answered in the Pio receiver forum, thanks in advance

taxman48 is online now  
post #419 of 502 Old 04-03-2013, 11:05 PM
Member
 
joeepistonee's Avatar
 
Join Date: Dec 2012
Posts: 50
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by I WANT MORE View Post

OK.

I'm not trying to be rude, I was just stating a fact. It may or it may not be something they do in sales, but I have never seen or heard of it.



Quote:
Originally Posted by JA Fant View Post

That's the deal I made. Remember, I am a former XM lifetime subscriber.

Remember, I work in the retention department, have for over a year. I know the ins and outs of the "promo's". I don't know how many stories I have heard of people being told something about a price & being told only half the truth. It is I that have to break the bad news to them & get yelled & screamed at in the process when things they were told cannot be done.
joeepistonee is offline  
post #420 of 502 Old 04-15-2013, 11:47 AM
Advanced Member
 
Tonedeaf's Avatar
 
Join Date: Dec 2003
Location: Rockwall, TX
Posts: 874
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Just re-upped my 5 months for $25 deal on our 2 radios over the weekend. biggrin.gif Have had same offer for past 2 years now.
Tonedeaf is offline  
Reply XM and Sirius Satellite Radio

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off