Well, THAT was NOT as PAINLESS as it has been….
So, my SiriusXM renewals seem to be getting progressively more challenging for my 2013 Volt with Travel Link & NavTraffic.
As usual I called 866-635-2349 and followed the prompts for cancellation. I was polite, reasonable, but firm with Raphael, the rep I spoke to. Maybe I projected, but right off the bat I could tell from his tone that he wasn't going to make it easy for me. He reminded me of a financial advisor offering such a complex investment product that, when it was all said and done, you had no idea what the heck you'd just agreed to.
I stopped him and tried to steer him back towards simplicity. I reviewed previous pricing I'd had and said I would cancel if they couldn't do better, or at least match it. (Since I completed my initial trial, I've paid near, or sometimes significantly less than, $50/6 months.) Again he provided me with an explanation of what he could offer that was SO convoluted I finally insisted on speaking to a supervisor. Initially he refused, saying he hadn't had an opportunity to fully explain the offer. I cut him short, told him I was hearing his explanations, but for the life of me couldn't understand how he was coming to the numbers he was reaching. Again he insisted he'd not fully explained the offer. Frustrated I reminded him that "the customer is asking to speak to a supervisor."
After a long hold, I was connected with Raphael's supervisor. I explained the situation and my experience thus far. Without hesitation he offered to match my previous offer with a slight increase to the Royalty fees. And surprisingly, though my previous offer had expired over a week ago, they didn't charge me the usual prorated fee (at the full rate). I thanked him for that, along with making the process clear and transparent.
XM Select 6 Month @ 24.99
SiriusXM Travel Link 6 Month @ 5.97
NavTraffic 6 Month @ 11.97
U.S. Music Royalty Fee @ 3.47
Phone Payment Discount @ -2.00
Total Charges = $43.70
And just like that it was done.
FYI: I always try to arrange a longer term subscription, but to date, they still have not been able to beat their 6 month subscription offers.
Finally, my honest disclaimer: I'm fully prepared to cancel my service. All the features are redundant in my car and the music selection, in my opinion, is not worth the premium pricing. I prefer my iPhone (WAZE, Pandora, Stitcher, Spotify, Rdio, Tunein, etc.), but if I can keep within this pricing range, I'm happy to pay that for the SiriusXM features.
Hope this helps!
Last edited by Ergolad; 01-02-2016 at 05:44 PM.