XM subscription renewal time again...any discount codes? - Page 22 - AVS Forum | Home Theater Discussions And Reviews
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post #631 of 662 Old 12-19-2015, 09:12 PM
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i regularly renew my 6 mo for 25 plan.. had one rep call my bluff on cancelling, so i hung up and called back.. no issues the 2nd time

my question....
my wife wants internet streaming... and Im thinking about adding the traffic, to improve the nav on my hyundai sonata..
anyone know the best way to handle adding streaming and traffic?
i have 3 radios.. all on the 6/25 plan
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post #632 of 662 Old 12-26-2015, 09:16 AM
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I let mine run out .. It was "mostly music" I think .. It expired in November and they just shut it off last week. They have called and E- Mailed relentlessly ... My CC had some type of Fraud alert on it so the CC company sent me a new card with different #'s and cancelled the # Sirius had on file ... They were stuck ! .. So what is the difference between "all excess" and "select" I have been reading you talking about ..And what is the difference between those two and mostly music ?
What kind of deals can I get them too on mostly music ?


Thanks
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post #633 of 662 Old 12-27-2015, 05:55 AM
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All Access is everything. It's Select + Internet, plus a few extra sports channels (MLB, NBA, NHL, Golf). Mostly Music removes the sports, comedy, Howard Stern, artist dedicated channels, and many of the news channels, compared with Select. (Personally, "B.B. King's Bluesville" was the only Select channel I was occasionally listening to, so I dropped to Mostly Music, despite losing that one channel.)
http://www.siriusxm.com/ourmostpopularpackages
http://www.siriusxm.com/channellineup/
The above has links to the package channel lineups. Not sure if there is a master lineup grid with all the packages shown with marks as to what is included in each, all shown at the same time.

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post #634 of 662 Old 12-27-2015, 06:11 AM
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Originally Posted by andyross63 View Post
All Access is everything. It's Select + Internet, plus a few extra sports channels (MLB, NBA, NHL, Golf). Mostly Music removes the sports, comedy, Howard Stern, artist dedicated channels, and many of the news channels, compared with Select. (Personally, "B.B. King's Bluesville" was the only Select channel I was occasionally listening to, so I dropped to Mostly Music, despite losing that one channel.)
http://www.siriusxm.com/ourmostpopularpackages
http://www.siriusxm.com/channellineup/
The above has links to the package channel lineups. Not sure if there is a master lineup grid with all the packages shown with marks as to what is included in each, all shown at the same time.

Ok thanks .. how much are you guys paying for mostly Music .. ( A year)
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post #635 of 662 Old 12-27-2015, 07:07 AM
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Just received a letter from SiriusXM about my automatic renewal for my all access account for my Onyx Plus radio.
They raised my yearly rate to $240 a year plus royalties to make it $275 a year!!

So I have a reminder in my phone to call to cancel and workout a deal right before it expires.

I was paying $199 a year for the past 2 years. Plus I have an account for my car which is $25 for 5 months. So I always have to call to renegotiate that one also.

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post #636 of 662 Old 01-02-2016, 05:36 PM
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Unhappy Well, THAT was NOT as PAINLESS as it has been….

So, my SiriusXM renewals seem to be getting progressively more challenging for my 2013 Volt with Travel Link & NavTraffic.

As usual I called 866-635-2349 and followed the prompts for cancellation. I was polite, reasonable, but firm with Raphael, the rep I spoke to. Maybe I projected, but right off the bat I could tell from his tone that he wasn't going to make it easy for me. He reminded me of a financial advisor offering such a complex investment product that, when it was all said and done, you had no idea what the heck you'd just agreed to.

I stopped him and tried to steer him back towards simplicity. I reviewed previous pricing I'd had and said I would cancel if they couldn't do better, or at least match it. (Since I completed my initial trial, I've paid near, or sometimes significantly less than, $50/6 months.) Again he provided me with an explanation of what he could offer that was SO convoluted I finally insisted on speaking to a supervisor. Initially he refused, saying he hadn't had an opportunity to fully explain the offer. I cut him short, told him I was hearing his explanations, but for the life of me couldn't understand how he was coming to the numbers he was reaching. Again he insisted he'd not fully explained the offer. Frustrated I reminded him that "the customer is asking to speak to a supervisor."

After a long hold, I was connected with Raphael's supervisor. I explained the situation and my experience thus far. Without hesitation he offered to match my previous offer with a slight increase to the Royalty fees. And surprisingly, though my previous offer had expired over a week ago, they didn't charge me the usual prorated fee (at the full rate). I thanked him for that, along with making the process clear and transparent.

XM Select 6 Month @ 24.99
SiriusXM Travel Link 6 Month @ 5.97
NavTraffic 6 Month @ 11.97
U.S. Music Royalty Fee @ 3.47
Phone Payment Discount @ -2.00
Total Charges = $43.70

And just like that it was done.

FYI: I always try to arrange a longer term subscription, but to date, they still have not been able to beat their 6 month subscription offers.

Finally, my honest disclaimer: I'm fully prepared to cancel my service. All the features are redundant in my car and the music selection, in my opinion, is not worth the premium pricing. I prefer my iPhone (WAZE, Pandora, Stitcher, Spotify, Rdio, Tunein, etc.), but if I can keep within this pricing range, I'm happy to pay that for the SiriusXM features.

Hope this helps!

Last edited by Ergolad; 01-02-2016 at 05:44 PM.
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post #637 of 662 Old 01-03-2016, 10:44 AM
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Happy New Year!

XM select is 6months/$30-
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post #638 of 662 Old 01-04-2016, 01:30 PM
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Happy New Year!

XM select is 6months/$30-
It is but then it reverts to regular rates, my free trial is up soon and was offered that but if you go 12 months it is $99 plus royalty and fees and comes to $112.76. Anybody get anything better than that?

Also my wife's free trial is up and I chatted with an agent who said they couldn't bundle us both together.
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post #639 of 662 Old 01-10-2016, 02:48 PM
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In case you are on the other side of the spectrum, and don't care about the cost .... a three-year multi-radio for the second to infinite radio is $15.65/month if you include the royalties. The breakdown is the 19.99 all-access becomes 14.99 for multi-radio, and then you only have to pay for 33 months instead of 36 months. Royalties clock in at roughly at $1.90/month.

I work in a heavily IP oriented fields (high-tech), and I listen to alot of music when I work, rest etc, so I can't justify the bad karma and lack of choices if I went free "or builtup" pod-casts. Pandora gets pretty repetitive after a while, and never felt the urge to jump to spotify or others.

+-ADT
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post #640 of 662 Old 01-11-2016, 11:39 AM
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Thanks! for sharing- mylan
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post #641 of 662 Old 01-31-2016, 09:09 PM
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Hi all, I was able to negotiate some time ago for the 6/25 deal for one car. But I recently purchased a new vehicle, and the Sirius radio trial is about to run out. How much should I be paying if I am to combine both cars under one account?
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post #642 of 662 Old 02-26-2016, 06:44 AM
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Has anyone been able to get a multi unit deal with both sirius and xm receivers? Paying a premium for Howard on one receiver and not on the others is aggravating to say the least. It is SiriusXM, right? One new company, not two separate companies.
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post #643 of 662 Old 03-05-2016, 08:04 AM
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Just went with Select 5 months @ 24.49 and NOT renewable ... I had to really push to make sure it was "non" automatic- renewal ...
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post #644 of 662 Old 03-07-2016, 11:44 AM
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Just went through the renewal process. I originally had the 6mnths Select deal for $25.
Usual cancellation request due to cost, then was offered...

$99 for 12 months. "Nope, too expensive"

$49 for 6 months. "Umm.. that literally is the same cost over time!"

$25 for 5 months. "Ok, I'll go with it"

Maybe could have got more out of it, but couldn't be bothered to push.
And finally, to quote the person about 8 posts above me...

"my honest disclaimer: I'm fully prepared to cancel my service. All the features are redundant in my car and the music selection, in my opinion, is not worth the premium pricing. I prefer my iPhone (WAZE, Pandora, Stitcher, Spotify, Rdio, Tunein, etc.), but if I can keep within this pricing range, I'm happy to pay that for the SiriusXM features."
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post #645 of 662 Old 03-17-2016, 01:40 PM
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Since my 6-month promo rate was about to expire, I called SiriusXM today and got "Britney".
She said the best she could do is $14.99/month for first unit and $9.99/month for an additional unit.
I then gave her my usual speech (similar to what "pixieelf" said in his post above):

"Well, if that is the best you can do, I'll have to consider cancelling one or both units, since Spotify is giving me roughly the same music. Can you speak to your supervisor, or check your computer one more time to see if there's some sort of deal you can give me, similar to the one I've enjoyed for the past 6 months?"

She put me on hold, and even though I asked HER to talk to her supervisor, she put ME on the line with her supervisor, "Christian".
I could tell immediately from the sound of her voice that she was going to be a hard sell.
I gave Christian the same speech, and she wouldn't have any of it!
She kept on saying "that promotional price is only good for 6 months, and then it renews for the current (i.e., full) price".
I told her "you leave me with me no choice but to cancel one or more of my units, is that really what you and your bosses want?" and she still would not budge, and so I asked her to transfer me to the cancellation department.

I hung up because I was not yet ready to give up, but I WILL cancel one or both units in the next week, if I don't get some better deal!
On March 11th I got an email from SiriusXM that they are raising their rates $1 per month, so maybe they are under some pressure to raise revenues and are not giving out those 6-months-for-~$28 promo rates much anymore.

I hope to hear back soon from more AVSForum members with their recent experiences, so I am better-equipped the next time I call them.
(But if you get Britney or Christian, hang up and start again!)

FYI- according to their web page, the cancellation phone number is 866.635.5020.
I called a different number earlier today (possibly customer service/accounts) and maybe that is why I got all that push back.
From what I hear, only by requesting to cancel do they open the magic box of bargains.

Last edited by LensClock; 03-17-2016 at 03:46 PM.
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post #646 of 662 Old 03-17-2016, 03:07 PM
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I had a horrible experience recently with Sirius.My father had Sirius with his Ford Escape.I signed up for a 6month plan to get it on a second device,my laptop,so my father could listen at home.My father passed and I canceled the second device plan,sold his Escape and that was that.Two years later,this past December, a week before Christmas,I check my account and find a $496 charge for a 2 year renewal fee.I call Sirius,and after 3 1/2 on the phone they agree to refund the money.My question,why did they use my card for the Escape account that was on my fathers card that was terminated after he passed? I had to cancel my card,and get a new one and a month later they send an e-mail telling me they can't renew the account because the cancelled card is not valid. Another phone call,yada,yada,yada.
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post #647 of 662 Old 03-17-2016, 05:45 PM
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I just got an offer in the mail to renew at $20 for the first 5 months of a Select package subscription.
Phone number on the offer is 1-855-534-3995.
I'm waiting for another month so I'll have it over the summer.
Michael

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post #648 of 662 Old 03-20-2016, 09:14 AM
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Quote:
Originally Posted by mylan View Post
It is but then it reverts to regular rates, my free trial is up soon and was offered that but if you go 12 months it is $99 plus royalty and fees and comes to $112.76. Anybody get anything better than that?

Also my wife's free trial is up and I chatted with an agent who said they couldn't bundle us both together.
Just re-upped my truck radio again, got same price: 1 year of all access for a total of $136.18 which includes all taxes and royalties. It's worth it to me to only deal with this once a year.
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post #649 of 662 Old 03-20-2016, 11:26 AM
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I chatted with an agent who said they couldn't bundle us both together.
I believe you can add the radio serial number to your account...?
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post #650 of 662 Old 03-20-2016, 01:50 PM
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Just renewed my cars subscription one for 12 mos. all access for special pricing $119.00, and the select plan for my other car for 6 mos. at "special" pricing of $36.08. Subscription includes XM select, NavWeather,Traffic, and Travel Link. I had to make 2 phone calls as the first person and supervisor told me I could not renew at special pricing. Ha! The second agent gave me the special pricing information. I also renewed my NavTraffic and Travel Link for $36.00 for 12 mos. I also request an invoice and have the invoice fee waived as I pay by check. This way I do not have to deal with the hassle of credit card charging if I forget to revew before the subscription runs out. I've been renewing internet access previously for 6 mos., but it is cheaper to do the all access plan for 12 mos..

BTW they did offer a 6 mos. all access plan for $49.99 and a 12 mos. select plan for $99.00. Don't just take the first offer they will come down.
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post #651 of 662 Old 03-20-2016, 02:36 PM
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Quote:
Originally Posted by stevew24963 View Post
I had a horrible experience recently with Sirius.My father had Sirius with his Ford Escape.I signed up for a 6month plan to get it on a second device,my laptop,so my father could listen at home.My father passed and I canceled the second device plan,sold his Escape and that was that.Two years later,this past December, a week before Christmas,I check my account and find a $496 charge for a 2 year renewal fee.I call Sirius,and after 3 1/2 on the phone they agree to refund the money.My question,why did they use my card for the Escape account that was on my fathers card that was terminated after he passed?...
Wow! It would be very interesting to hear Sirius' tortured reasoning for using your credit card to renew your late father's Sirius account. Using someone else's credit card without their consent is one of the classic definitions of credit card fraud, and if Sirius did this across state lines (very likely), then it's a federal crime with steep penalties.

For recurring/renewable credit card charges (e.g. Sirius, Verizon, etc.), I always use a Bank of America Visa card and use their free ShopSafe feature. ShopSafe lets you create a unique virtual credit card number (linked to your real Visa CC #) for use by only one vendor, and you set the credit limit and expiration date. So, if I decide later to cancel a recurring/renewable subscription for some product or service, I will also log-in to BofA and cancel that virtual credit card the vendor was regularly using...very easy, quick, and secure, and also keeps me in control.

When in doubt, do the right thing.
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post #652 of 662 Old 03-20-2016, 02:40 PM
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I only had/used the SIRIUSXM App. I have no cars/devices with my account. I used to have a Stiletto 100, but I sold it.

Anyway, called to cancel with the above phone # on this page above. I guess since I only use the app, I was not offered anything at all.

So I am officially done with SIRIUSXM after 12 years. Feel kind of good. I only used the service for Howard Stern anyway. And there are other "ways" WINK WINK, to get the show without SiriusXM using certain devices.

So goodbye. I will be using Pandora/Spotify/TuneIN/Podcasts/other means to get Howard Stern instead of this service.

It was really useful when it first arrived. Now it is redundant, and also VERY DATED compared to other services. It is the WORST SOUNDING by far.

But, I did enjoy it while I had it. Just CUTTING/SHAVING CORDS/COSTS when you can get better sounding/more useful things for FREE, or cheaper.

Good luck to everyone here. If you have a vehicle,or unit at home, you SHOULD get the discount. If you only have the app like I did, you will be SOL

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post #653 of 662 Old 03-21-2016, 09:25 AM
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Just renewed again today.

Best they could do was

XM Select 5 Month - $24.99
NavTraffic® 5 Month - $9.98

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post #654 of 662 Old 03-21-2016, 02:46 PM
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Exclamation Success!

Continuing my saga from 9 posts above, I called 866 635 2349, said "Cancel Service" at the first voice prompt, and got connected to "Jay".
He looked up my call history on his computer and said that I had threatened to cancel if I couldn't get a bargain renewal!

So that means that the reps that I talked to last week (see last week's post for how THAT went down) made some notes about what I had said! Guess they will make notes on anything you say if it might help them negotiate with you.

But he was very accommodating and said he'd have to "escalate my request" and put me on hold but sure enough, he came back with the news that "for this one additional time only" (yeah, right!) he can give me 6 more months for $28.46 per receiver (I have 2).

So, I am good to go until September 21st. In my limited experience, I seem to have the best luck when I reach the overseas call center they use (I think I detected a Filipino accent), as opposed to the domestic office.

But it sure is a hassle to do this every 6 months. I live in fear that the rep will call my bluff and say "Oh, so you want to cancel if I won't give you a deal, do you? Well, I'll be glad to drop ya, Pal...!" and then I'd have to sign up again.

So I can see why customers such as perfman (5 posts above me) just pay full price to avoid this drama.
I hate the hassle, but to me, I hate paying full price more!

On September 20th I'll be checking this thread to see the most recent results others have had negotiating with SiriusXM to get the best rates, so I hope others continue to post their latest experiences here!
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post #655 of 662 Old 03-22-2016, 06:11 AM
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I have to call today on this.. I thought I had until end of April.. guess it was end of March because they just charged me $97 and change.

I do not look forward to this, on the other hand, I like the content, despite the sub-par audio quality. I however WILL NOT pay full price. No way no how.

Wish me luck.

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post #656 of 662 Old 03-22-2016, 10:38 AM
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and then I'd have to sign up again.
I assure you, within a month or two you'd get a letter with an offer to re-up.
I'm willing to be without the service for a while, so I've cancelled several times (which, I assure you, has often been harder than getting a cheaper subscription).
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post #657 of 662 Old 03-24-2016, 01:02 PM
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Continuing my saga from 9 posts above, I called 866 635 2349, said "Cancel Service" at the first voice prompt, and got connected to "Jay".
He looked up my call history on his computer and said that I had threatened to cancel if I couldn't get a bargain renewal!

So that means that the reps that I talked to last week (see last week's post for how THAT went down) made some notes about what I had said! Guess they will make notes on anything you say if it might help them negotiate with you.

But he was very accommodating and said he'd have to "escalate my request" and put me on hold but sure enough, he came back with the news that "for this one additional time only" (yeah, right!) he can give me 6 more months for $28.46 per receiver (I have 2).

So, I am good to go until September 21st. In my limited experience, I seem to have the best luck when I reach the overseas call center they use (I think I detected a Filipino accent), as opposed to the domestic office.

But it sure is a hassle to do this every 6 months. I live in fear that the rep will call my bluff and say "Oh, so you want to cancel if I won't give you a deal, do you? Well, I'll be glad to drop ya, Pal...!" and then I'd have to sign up again.

So I can see why customers such as perfman (5 posts above me) just pay full price to avoid this drama.
I hate the hassle, but to me, I hate paying full price more!

On September 20th I'll be checking this thread to see the most recent results others have had negotiating with SiriusXM to get the best rates, so I hope others continue to post their latest experiences here!
Drama > full price (suckers)

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post #658 of 662 Old 03-26-2016, 12:44 PM
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full price??

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Originally Posted by LensClock View Post
Continuing my saga from 9 posts above, I called 866 635 2349, said "Cancel Service" at the first voice prompt, and got connected to "Jay".
He looked up my call history on his computer and said that I had threatened to cancel if I couldn't get a bargain renewal!

So that means that the reps that I talked to last week (see last week's post for how THAT went down) made some notes about what I had said! Guess they will make notes on anything you say if it might help them negotiate with you.

But he was very accommodating and said he'd have to "escalate my request" and put me on hold but sure enough, he came back with the news that "for this one additional time only" (yeah, right!) he can give me 6 more months for $28.46 per receiver (I have 2).

So, I am good to go until September 21st. In my limited experience, I seem to have the best luck when I reach the overseas call center they use (I think I detected a Filipino accent), as opposed to the domestic office.

But it sure is a hassle to do this every 6 months. I live in fear that the rep will call my bluff and say "Oh, so you want to cancel if I won't give you a deal, do you? Well, I'll be glad to drop ya, Pal...!" and then I'd have to sign up again.

So I can see why customers such as perfman (5 posts above me) just pay full price to avoid this drama.
I hate the hassle, but to me, I hate paying full price more!

On September 20th I'll be checking this thread to see the most recent results others have had negotiating with SiriusXM to get the best rates, so I hope others continue to post their latest experiences here!
I appreciate the feed back and the afore mention, but the subscription I mentioned was for all access, with includes online programming also - all the channels available, not the few available in vehicle and/or home tuners. The auto renew price they will nail me for if I don't go through the cancel song and dance is $226.00 for the year. I haven't read here anyone getting better than $118.00 a year for all access. I also have an old Polk component receiver I keep in the garage, re-up that one for the usual 6 months @ $25. I would cancel if I couldn't get discounted promo pricing.
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post #659 of 662 Old 03-27-2016, 03:41 PM
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Agree that the audio quality sucks, it's compressed to save them money of course.
But IME Pandora is compressed every bit as much, so that's no solution.

What screws me over is that I have four cars and Sirius wants an account for each. Is there a solution for that? I just use Pandora in one of them, but it's a nuisance to start it up (Bluetooth) each time I go somewhere. With Sat you just push the SAT button and it starts.
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post #660 of 662 Old 04-15-2016, 03:10 PM
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Quote:
Originally Posted by Archguy View Post
Agree that the audio quality sucks, it's compressed to save them money of course.
But IME Pandora is compressed every bit as much, so that's no solution.

What screws me over is that I have four cars and Sirius wants an account for each. Is there a solution for that? I just use Pandora in one of them, but it's a nuisance to start it up (Bluetooth) each time I go somewhere. With Sat you just push the SAT button and it starts.
Called today & said cancel at the computer prompt on the 1-866-635-2349 #. Said that my subscriptions were expiring & I was interested in the same plan that I had before. I described the plan (6 months for all access for $50 plus tax). He said ok & we were off and running. He did ask me if I was prepared to cancel if I didn't get the same offer & I said yes.
Took about 10 minutes. I got this for two radios (XMP3i & a 2014 KIA Soul). Total was $114.62. I'll do it again in October but well worth the savings.
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