XM subscription renewal time again...any discount codes? - Page 7 - AVS Forum
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post #181 of 501 Old 12-10-2010, 12:58 PM
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Just an FYI 12-10-2010
"I just cant justify several hundred dollars a year for radio. I think I need to cancel unless you can make me a deal I cant refuse."

1st radio= $88.00+ tax @ 1 year
2nd radio=$62.00+tax @ 1 year

Total invoiced = 138.82
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post #182 of 501 Old 12-16-2010, 05:19 AM
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Quote:
Originally Posted by Trebor Pyn View Post

Just an FYI 12-10-2010
"I just cant justify several hundred dollars a year for radio. I think I need to cancel unless you can make me a deal I cant refuse."

1st radio= $88.00+ tax @ 1 year
2nd radio=$62.00+tax @ 1 year

Total invoiced = 138.82

That's about what I got when I called last week. I think it was ~$129 for the two radios. Agent claimed it was a "1/2 off deal". I wish I had payed closer attention to my billing because my 5-month discount trial offer had ended in Oct and they were charging me about $90/quarter. Agent said he could not credit me back all of that, but did prorate a small credit towards the $129. Really a shame we have to pay so much attention to this. Seems like we could lock in a discounted rate.. Merry Christmas all.

-PSF in VA
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post #183 of 501 Old 12-16-2010, 08:11 AM
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I still don't understand why y'all are paying so much when it's been so easy for me to get 5 months for $23.05 per radio including royalty fees, works out to $4.61 a month. I've never had a problem getting this from several different reps and have two radios on it right now.

~kyle
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post #184 of 501 Old 12-16-2010, 08:55 AM
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I just got $80 for the year - believe it was going to be $88, but she adjusted the account because she quoted $80. I'm not paying for it, so I didn't hassle for the $20 for 5 months, though I will when I do.

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post #185 of 501 Old 12-16-2010, 07:59 PM
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Quote:
Originally Posted by ballen420 View Post

I just got $80 for the year - believe it was going to be $88, but she adjusted the account because she quoted $80. I'm not paying for it, so I didn't hassle for the $20 for 5 months, though I will when I do.

How did you get it BALLEN420?

Did you just come out and ask for it since everybody seems to get it, or did you threaten to cancel first, and then received it?
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post #186 of 501 Old 12-17-2010, 05:40 AM
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Quote:
Originally Posted by STEELERSRULE View Post

How did you get it BALLEN420?

Did you just come out and ask for it since everybody seems to get it, or did you threaten to cancel first, and then received it?

You call them and ask to cancel. Call 1-800-998-7900 which seems to get you to the correct department. Calling the general number gets you to customer service which then has to transfer your call (often disconnecting you). Make sure you ask for free online streaming if that is important to you.

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post #187 of 501 Old 12-17-2010, 06:50 AM
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Like bryansj said, I just called the 800 line and said cancel at the prompt. They asked me why I was cancelling and I said because I didn't think it was worth $13 a month. They then said they were running a 1/2 off promotion and the cost would be around $80. I ended up agreeing (told her to bill me), and then she came back and said it should have been $87 and change, but she'd credit the $7 difference so it would only be $80.

Kind of surprised she didn't quote me the correct amount off the bat though. You'd think they'd know that it should have been $87.

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post #188 of 501 Old 12-17-2010, 08:21 AM
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If you would have refused that first offer of the "1/2 off promotion" they would have come back with an offer of $20 for 5 months ($23.05 after royalty fees). I've never had a problem getting this from anyone I've talked to.

~kyle
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post #189 of 501 Old 12-17-2010, 08:43 AM
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Quote:
Originally Posted by kemitchell View Post

If you would have refused that first offer of the "1/2 off promotion" they would have come back with an offer of $20 for 5 months ($23.05 after royalty fees). I've never had a problem getting this from anyone I've talked to.

Yeah, that's what I've heard as well. It's going to be a gift for me, so I went with the year. When it comes time for me to have to pay, I plan on going to the 5 for $20 deal if they're still offering it.

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post #190 of 501 Old 12-17-2010, 05:07 PM
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Quote:
Originally Posted by ballen420 View Post

Yeah, that's what I've heard as well. It's going to be a gift for me, so I went with the year. When it comes time for me to have to pay, I plan on going to the 5 for $20 deal if they're still offering it.

Cool, good luck. Like I said, I don't think you'll have a problem getting it.

~kyle
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post #191 of 501 Old 12-23-2010, 02:23 PM
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ok, just bought a new XM Radio and i've called 3 times and noone will give me the low rate for a new subscription.

is there anyway to get the $77 or $20 for 5 month deal on a new activation? i got a little abrupt with the last person i spoke with and still nothing.

getting tired of making these calls. any other advice?
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post #192 of 501 Old 12-23-2010, 06:43 PM
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I'm guessing it may be difficult to get those rates as a new subscriber but I'm not sure. With both of my radios I was renewing a subscription after a free trial period.

~kyle
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post #193 of 501 Old 12-24-2010, 08:22 AM
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hmmmm
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post #194 of 501 Old 12-24-2010, 10:35 AM
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Anyone know if i can apply those promotions to a new activation? Don't want to hassle them if it isn't at all possible.
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post #195 of 501 Old 12-24-2010, 10:53 AM
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I paid 3 years in advance ,you save it's only 80.00 a year.
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post #196 of 501 Old 12-24-2010, 11:28 AM
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Quote:
Originally Posted by noahj View Post

Anyone know if i can apply those promotions to a new activation? Don't want to hassle them if it isn't at all possible.

If it were me, I'd subscribe for the shortest time possible at the lowest rate i could get. When your subscription is about to expire, call them up and say you'd like to cancel. When they ask you why tell them because it's too expensive. Be firm and ready to actually cancel if they don't offer you what you want. If they do offer you what you want (such as $20 for 5months) go ahead and accept it. If they don't, let them cancel and it won't take long before they start calling you up to re-subscribe and they'll be willing to offer you the 5 months at $20 plan. I even got that offer in the mail one time from them.

Bottom line is you have to actually be willing to cancel if that's what it takes.

~kyle
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post #197 of 501 Old 12-24-2010, 06:25 PM
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good suggestion. gonna do that tomorrow.
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post #198 of 501 Old 12-26-2010, 11:01 AM
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Like a sucker I had been paying $14 monthly for one radio. Who knew? But I just got off the phone with Sirius - I plead poverty and asked to cancel. It took about a microsecond for the rep to offer me the $20 for 5 month deal. I am jazzed to have stumbled on this forum!
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post #199 of 501 Old 12-26-2010, 11:31 AM
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Quote:
Originally Posted by espooge View Post

Like a sucker I had been paying $14 monthly for one radio. Who knew? But I just got off the phone with Sirius - I plead poverty and asked to cancel. It took about a microsecond for the rep to offer me the $20 for 5 month deal. I am jazzed to have stumbled on this forum!

Awesome, glad it worked for you!

~kyle
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post #200 of 501 Old 12-27-2010, 05:07 PM
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I had it on my calendar to call to "cancel" today since my latest 5 month $23 plan is due to expire on 1/28. The last couple of years I've been on both the $77 per year and $23 for 5 months plans, switching to whichever is cheapest per month at the time. Every time when i renewed the agent told me to call back a month before the new plan expires because otherwise they will renew me at the normal, really high, annual rate.

The guy today offered me the $23 plan and I said sure. Then he said he'd start it NOW and credit me for the one month left on the current plan. I asked why not just add the 5 months onto the current plan ending 1/28. He said I'd have to call back right around the 1/28 expiration date to do that.

I never had that happen before. I've always called a month early.

Guess I'll call back next month.
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post #201 of 501 Old 12-27-2010, 09:53 PM
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Originally Posted by Breyean View Post

I had it on my calendar to call to "cancel" today since my latest 5 month $23 plan is due to expire on 1/28. The last couple of years I've been on both the $77 per year and $23 for 5 months plans, switching to whichever is cheapest per month at the time. Every time when i renewed the agent told me to call back a month before the new plan expires because otherwise they will renew me at the normal, really high, annual rate.

The guy today offered me the $23 plan and I said sure. Then he said he'd start it NOW and credit me for the one month left on the current plan. I asked why not just add the 5 months onto the current plan ending 1/28. He said I'd have to call back right around the 1/28 expiration date to do that.

I never had that happen before. I've always called a month early.

Guess I'll call back next month.

They always do the prorate for me. I just mark my calendar about five days prior to the expiration date and note the exact date. With that amount of notice I always have time to call before the expiration date even if I put it off a few days.

Either way you are paying the same, it just means that you are calling them sooner and over a period of time more often. In your case you'd be calling one extra time every 25 months or so for the five month plan.

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post #202 of 501 Old 01-22-2011, 01:14 AM
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Any newer deals for 2011? Are we still on the $77/yr. plan?
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post #203 of 501 Old 01-22-2011, 09:13 AM
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Any newer deals for 2011? Are we still on the $77/yr. plan?
Did you even read the post before yours?

~kyle
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post #204 of 501 Old 01-24-2011, 10:39 PM
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I'm up for extention 2/25. I got a mail from xm radio saying my CC will be charged quarterly $38.85 + $5.94 = $44.79. I had the $77 reate for last year after getting my 3 moth free sub. I did some reading and somebody was saying they give you $12.95 refund for having your CC info on file. Has anybody else heard about this refund?
anyways, I called and said I want to have the same rate as last time, otherwise I will cancel. She responded after a minute (strange, it seems like they get my voice with long delay) that I have to call on the due day. When i asked about refund thing, again the long pause and then she hang up on me!!
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post #205 of 501 Old 01-25-2011, 10:11 AM
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Don't wait until the due day. Your remaining balance will be prorated back to your account. I usually try to set a reminder for the week prior to my due date to give me enough time to get around to calling.

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post #206 of 501 Old 01-25-2011, 11:31 AM
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Quote:
Originally Posted by bryansj View Post

Don't wait until the due day. Your remaining balance will be prorated back to your account. I usually try to set a reminder for the week prior to my due date to give me enough time to get around to calling.

I just renewed today. Same $23.05 for 5 months I've been on the past couple of years.

Interesting thing I wanted to share. The woman today seemed to be really on the ball. I mentioned how I used to call a few weeks in advance of my expiration date and they would just extend me from that date. But this time when I called a couple of weeks ago, I was told they would prorate the balance and start my new plan on that date. I was told it was always that way, which i knew wasn't true since I'd been renewing a couple of weeks in advance for years w/o any prorating.

The woman today confirmed they put in a new computer system, I think she said last November, that changed the way new plans were handled. She said I was right in remembering I used to call in advance, but the new system no longer allowed them to extend a current plan. So now the new plan takes effect the day you call, and you get prorated for the days of overlap.

BTW, she said the $77 annual plan is now $88 or thereabouts.
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post #207 of 501 Old 01-30-2011, 02:13 PM
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Originally Posted by bryansj View Post

You call them and ask to cancel. Call 1-800-998-7900 which seems to get you to the correct department. Calling the general number gets you to customer service which then has to transfer your call (often disconnecting you). Make sure you ask for free online streaming if that is important to you.

I just did this today ($20 for 5 months + tax).

When you call that 1800 number above, you'll still get transferred to a different operator after you say you want to cancel.

Here's how the phone call went:
I chose Cancel from the menu.
1st operator verified I wanted to cancel and transferred me.
2nd operator was probably the nicest customer service rep I've ever talked to.
When I told her it was too expensive she mentioned they had a few different plans that I might be interested in. She mentioned the 1/2 off promotion and asked if I was interested in that. I then said, you mentioned multiple options, so I'm curious what the other ones are.

She then mentioned the 5 month / $20 one and I signed up for that.

Also, my plan had autorenew'd effective 12/29 of last year and I told her I was a bit bothered by having to pay the full price for those 4 weeks since I didn't get a bill in the mail until yesterday (which was true). She then offered to take off some of that price to make me happy.

Hope that helps!
Rich
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post #208 of 501 Old 02-03-2011, 11:03 AM
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Well, my luck was different today.... I called several weeks ago to renew on the $77 deal, and they told me it was too soon, call back... So today, 2/3, I call and they say nope, full price.... I ask to be transferred to the Cancel folks.... Mentioned my previous call, mentioned AVS, and they said "sorry, no deals".... So I cancelled.... As little as my wife uses her car, just isn't worth full price.... And were talking 3,000 miles a year....
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post #209 of 501 Old 02-03-2011, 12:00 PM
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Originally Posted by OldGatorDelt View Post

Well, my luck was different today.... I called several weeks ago to renew on the $77 deal, and they told me it was too soon, call back... So today, 2/3, I call and they say nope, full price.... I ask to be transferred to the Cancel folks.... Mentioned my previous call, mentioned AVS, and they said "sorry, no deals".... So I cancelled.... As little as my wife uses her car, just isn't worth full price.... And were talking 3,000 miles a year....


Don't wrooy, it won't be long before they start calling you begging you to come back and making you some really good offers if you're still interested.

~kyle
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post #210 of 501 Old 02-04-2011, 01:29 PM
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I actually called today and they offered me both the 5 months for $20 and the half off per year for 80-something.
He also said that the policy has changed and this is the last time I will get a discount on my radio. I did the same thing last year, so this would be the second year I am getting discounted service.
Could this "policy change" be true? He had nothing to gain by saying it now as he offered the discounts anyway.
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