XM subscription renewal time again...any discount codes? - AVS Forum
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post #1 of 489 Old 10-05-2007, 10:09 AM - Thread Starter
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Does anybody know whether the "ZWINBACK" or other $77 promos for renewal are still valid?
I used it last year but I don't want to try it again without knowing whther it is still valid and end up screwing up any chance I might have for a discount.

All I want for Christmas is my two front seats
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post #2 of 489 Old 10-05-2007, 12:16 PM
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"Tell 'em about the discount Harry!"
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post #3 of 489 Old 10-10-2007, 09:45 AM
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"harry!"
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post #4 of 489 Old 10-10-2007, 10:49 AM
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I called in last week and said I want the $77 for 12 month deal and they gave it to me.
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post #5 of 489 Old 10-10-2007, 03:04 PM - Thread Starter
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Cool thx, guess I'll give it a shot.

All I want for Christmas is my two front seats
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post #6 of 489 Old 10-12-2007, 02:23 PM - Thread Starter
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Well, I tried two customer service reps and they said it was a one-time deal, not available for renewal.

All I want for Christmas is my two front seats
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post #7 of 489 Old 10-12-2007, 03:19 PM
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Quote:
Originally Posted by ion-man View Post

Well, I tried two customer service reps and they said it was a one-time deal, not available for renewal.

Try 'em again in a day or two. Last year I didn't get the deal until the 2nd attempt.
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post #8 of 489 Old 10-21-2007, 03:51 PM
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Just tell rep you want to cancel, worked for me for last 3 years - 77/y deal. 12... per month - please .
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post #9 of 489 Old 10-22-2007, 05:11 PM
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I just made my yearly call tonight. Had to threaten two CSRs with cancellation before the 2nd one gave me the 77 per year deal. Going on my third year at this rate.
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post #10 of 489 Old 10-23-2007, 04:30 AM
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My $77/year deal is ending next month. I guess I'll be pushing for $77 or cancelling my account. I just don't feel that it is worth $12/month.

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post #11 of 489 Old 10-23-2007, 11:34 AM
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If you go multi year it's only $9.95 a month[2 years or more]btw.

If a movie or concert video or a TV show isn't on blu ray it darn well should be.

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post #12 of 489 Old 10-24-2007, 08:09 PM
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$77/year? How much for the additional receivers?

Against stupidity even the gods contend in vain.

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post #13 of 489 Old 10-25-2007, 01:01 AM
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Will be trying also

I got in on the $77 dollar a year deal for the first year

Will try again in December.
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post #14 of 489 Old 10-28-2007, 05:19 AM
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I just got another year for $77.

I called and said that my current plan of $77 per year is going to expire next month and is set to autorenew for $12.95 per month and that I would like to cancel because that is too expensive. The lady asked if $77 for another year would be acceptable and I said yes. Too easy. She said that she can't set up the account to renew next year at this rate and for me to call back then and see what they can do for me. I wish Comcast and AT&T would bend over like that for me as well.

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post #15 of 489 Old 10-31-2007, 02:59 PM - Thread Starter
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^^^ Wishful thinking, good luck to you guys that got the renewal, I tried 4 times and still no luck. Mine was to expire last Friday, so tried getting them to cancel subscription before, placed on hold and got cut off. I still have service so I guess he never did it. I still haven't seen the charge show up on the card yet though. I'll be calling again today to see what I can get, totally prepared to cancel though, not workth it to me anymore.

All I want for Christmas is my two front seats
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post #16 of 489 Old 10-31-2007, 03:29 PM
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Quote:
Originally Posted by ion-man View Post

^^^ Wishful thinking, good luck to you guys that got the renewal, I tried 4 times and still no luck. Mine was to expire last Friday, so tried getting them to cancel subscription before, placed on hold and got cut off. I still have service so I guess he never did it. I still haven't seen the charge show up on the card yet though. I'll be calling again today to see what I can get, totally prepared to cancel though, not workth it to me anymore.

I didn't get my "special" renewal rate until I asked to cancel. Then they transferred me to somebody who gave me the rate. You gotta threaten to cancel.

Good luck to ya!
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post #17 of 489 Old 11-01-2007, 05:39 AM
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I also just got the $77 rate, but I was ready to cancel if I did not get it. Telling the phone rep you want to cancel your service and sounding like you mean it gets you transfered to a "retention specialist". He/she will want to listen to the sob story (make it sound authenic) of why you are leaving XM, then they will offer another year for $77 to get you to stay. She did mention calling back a couple of days before the end of the special pricing year and going through the process again or your rate will automatically re-adjust back to the full price.
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post #18 of 489 Old 11-09-2007, 12:15 PM - Thread Starter
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Alright folks got the $77 deal done agian! Called up asking specifically to cancel cause I didn't want to pay twice as much as I payed before, plus got other priorities right now, and she offered to renew at current rate. I told her I'd have to think on it cause it still going to cost me either way. End result I made her think she was twisting my arm with a great deal, then I took it while asking if I can change my mind without penalty at any time. Done deal, thanks for the advice.

All I want for Christmas is my two front seats
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post #19 of 489 Old 11-09-2007, 12:26 PM
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You buncha cheap SOB's........here we have a company thats trying to stay afloat and you guys are to damn cheap to pay the 12.95 sub price

nice!

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post #20 of 489 Old 11-09-2007, 01:01 PM
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post #21 of 489 Old 11-09-2007, 03:16 PM
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Quote:
Originally Posted by mercury View Post

You buncha cheap SOB's........here we have a company thats trying to stay afloat and you guys are to damn cheap to pay the 12.95 sub price

nice!

As a consumer, it is my responsibility to get as good a financial deal from any merchant, XM radio or otherwise, that I can. If I have any information that I can pass on to my fellow consumers, to help them save money I am happy to do so, just as I am happy to receive information from my fellow consumers which will help me save money.

Any consumers concern for the financial health of XM or any other corporation must be trumped by their concern for their own financial health, because I can assure you that XM radio has absolutely no concern for my financial health.
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post #22 of 489 Old 11-09-2007, 05:30 PM
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"""Try 'em again in a day or two. Last year I didn't get the deal until the 2nd attempt"""

"""I just made my yearly call tonight. Had to threaten two CSRs with cancellation before the 2nd one gave me the 77 per year deal. Going on my third year at this rate"""

"""I didn't get my "special" renewal rate until I asked to cancel. Then they transferred me to somebody who gave me the rate. You gotta threaten to cancel"""




What your doing is dishonest!
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post #23 of 489 Old 11-09-2007, 08:21 PM
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Quote:
Originally Posted by mercury View Post

"""Try 'em again in a day or two. Last year I didn't get the deal until the 2nd attempt"""

"""I just made my yearly call tonight. Had to threaten two CSRs with cancellation before the 2nd one gave me the 77 per year deal. Going on my third year at this rate"""

"""I didn't get my "special" renewal rate until I asked to cancel. Then they transferred me to somebody who gave me the rate. You gotta threaten to cancel"""




What your doing is dishonest!
have a nice life.

Sometimes you gotta whack 'em over the head with a 2X4 to get their attention. If you WILL pay $77 but not $147, then you're doing the legwork to give them the chance to not lose a customer. It costs them almost nothing to keep an existing customer (except for the calls which they make worse by making you try again and again), and anything they'll agree accept to puts them ahead of where they'd be if you leave; you're just negotiating from a very strong position.

Several years ago we had a cell phone with a provider we liked. Always worked, everyone who needed it knew our number, pretty much the price and service everyone else was offering when we signed, etc. Time came to renew the contract, and the renewal deal was much worse than the come-ons from other providers. Called a customer rep, told them we wanted to stay and asked if they could match, or at least approach, the better deals we were offered. Nope. We'd drop. Sorry. We let the contract expire and moved to another provider at a better monthly rate, with a much better deal on LD and roaming, but new phone, new number, and voice mail has never worked as well as before. A couple weeks later, the old cell company called asking what they could do to keep us as a customer. We related our experience and told them to call back two weeks earlier. Looking back, we should have hung up on the first and tried a different customer rep. Nothing dishonest there. It would have worked out better for both of us if we tried again and gotten a more compliant CR, but why should we have to do that?

Our daughter bought a car with an XM radio and activated the 3-month free trial during the summer, and liked it. After she got back to school and only occasionally used the car, the trial period ended. She intended to let it lapse and reactivate it when she was going to be driving a lot, probably in the spring. It just wasn't worth $12.95 to her while classes were on. XM called and she told them her plans. They offered her a much better ($5.95/mo??) rate, so she took it. Not dishonest at all, and they kept a subscriber.

Chuck said it. Their financial health is their concern, not ours. They certainly don't care about our financial health. If you feel really strongly about it, send them a donation. Maybe they'll return the favor if you hit hard times.
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post #24 of 489 Old 11-10-2007, 06:35 PM
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I have to agree with mercury. If you are falsely threating to leave even though you want to keep it that's dishonest. That's basically the same as insurance fraud that way I see it. If they call YOU with a good deal, then great... that'd a whole different story I agree.

Just pay for 3 years and get your discount the honest way, no? I've paid $9.99/mo. since 2003 with no funny business.
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post #25 of 489 Old 11-10-2007, 09:07 PM
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There is absolutely nothing dishonest in bargaining to get the best deal that you can for yourself. It's called negiotiating. Private individuals, businesses and governments do it all the time.

Insurance fraud generally consists of faking an injury to person or property in order to gain payment from the insurance company.

I've not gained payment from XM. To the contrary, I, and my fellow consumers are paying them. No fraud is involved in getting the best deal possible....just some good hard bargaining.
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post #26 of 489 Old 12-01-2007, 12:11 PM
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What's cool is that no company has ever lied to me, embellished, promised and undelivered or otherwise misled me into buying their product.

So I would never do the same to them.

(if it was a money-losing deal for them to offer $77/yr., then they are idiots that deserve to fail in business. If it's a minimal-profit deal that they willingly accept, what's the issue?)

PS: Thanks for the info!
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post #27 of 489 Old 12-22-2007, 03:45 PM
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I recently purchased a car with an xm radio that thru the dealer got a 3 month free trial. I got a card from them about activating service beyond the three months. I called them and asked about the $77 rate for 12 months. They said they couldn't give to me because I received 3 free months from car dealer. I even spoke with a supervisor. He said the only way I could get the rate was with a valid promotion code. Does anyone have a currently valid promo code that can be used to get the better rate?
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post #28 of 489 Old 12-23-2007, 08:34 AM
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Quote:
Originally Posted by rsecpa View Post

I recently purchased a car with an xm radio that thru the dealer got a 3 month free trial. I got a card from them about activating service beyond the three months. I called them and asked about the $77 rate for 12 months. They said they couldn't give to me because I received 3 free months from car dealer. I even spoke with a supervisor. He said the only way I could get the rate was with a valid promotion code. Does anyone have a currently valid promo code that can be used to get the better rate?


try,

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post #29 of 489 Old 12-23-2007, 12:07 PM
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If they won't give it you for $77 just let it lapse. In about a month they will mail you a card offering it to you for $77. They want your business.
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post #30 of 489 Old 12-23-2007, 12:09 PM
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I have got four units and will be paying $34.00 per month. I am definitely eager to get more info on this $77.00 per year deal.

Is this for a single receiver or multiple? I love XM but it is getting very expensive for our multi-receiver family...
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