Originally Posted by Denise Churchill
I have a Panasonic DVR-EMS30v, got it in '05. It suddenly won't read one disc, displays "Unsupported" in the front window. The disc has a couple of movies (recorded from VHS) and some TV programs recorded onto it. Some of the recording was done in the summer of '08, the movies were just recorded onto it a couple of months ago. Now that the disc is full, it shows it's "Unsupported". I can't play it, can't use the Direct Navigator button to see what's on it (I only know what's on it from my notes). The disc is a Magnovox +R, as are about 75% of the other discs I've recorded on, all of which read and play just fine. I saw the other thread in this forum talking about "Unsupported" discs, checked for disc slippage (no scratch marks on the disc), but don't really understand everything else people are talking about in that thread. I e-mailed Panasonic via their Web site several days ago, but haven't heard from them. Can someone tell me what I can do to view the shows and movies on this DVD? I'm sorry, but I may not necessarily understand any real high-tech talk, so I have to ask that you explain in layman's terms. Thank you!
The "unsupported" message usually identifies a failed disc or an unfinalized disc recorded on another brand. The usual disc error is "no read." If the "unsupported" disc is a DVD+RW the "unsupported" message is correct, the 2005 DMR-ES30V does not support that format. Sometimes a DVD+RW may be recorded on a DMR-ES30V but there will be loud sqealing during the recording. That is a clue to a serious problem. Do not use DVD+RW discs in a DMR-ES30V.
Beginning with the 2006 models all formats are "supported." As many Panasonic users have found, Panasonics are "friendlier" toward DVD-R formats than DVD+R formats. It's best to stick with a "friendlier" format than taking chances with "less friendly" formats.
When reading, writing and finalizing errors occur there may also be "grinding" or "scrubbing" noises. The most likely problem is dust, debris or oily residue adhering to the DVD Drive's rubber hub allowing the disc to slip as the spindle rotates during those operations.
My practice has been to clean the rubber hubs on my two DMR-ES30V models every eight to ten months. One of these machines has accumulated more than 4,300 recording hours, the other around 3,000 recording hours.
With a DMR-ES30V the cleaning procedure takes perhaps thirty minutes. Disconnect the power cord and remove the case lid (seven screws). The front panel will need to be removed to provide enough access to open the DVD Drive lid. Remove the central anchoring screw at the front panel's top center. Be careful not to drop the front panel anchor screw or the DVD Drive lid screws into the machine. There are clips (some of these are delicate) at the top, sides and bottom that need to be loosened to allow removal of the front panel. Remove the four screws in the DVD Drive lid. With a cotton swab and some isopropyl rubbing alcohol clean the rubber hub that sits atop the spindle. Remove dust from the disc tray. Position the roller/slider mechanism at the rear of the disc tray to the far left and secure the DVD Drive lid. When fitting the front panel back to the case lid be sure to hold the VHS door open to correctly align the VHS door lifting mechanism. That's it.
This post and those that follow it have much more detail, a link to the procedure itself, and photos:http://www.avsforum.com/avs-vb/showt...8#post14479898
This post has cleaning procedure photos showing one of my DMR-ES30V models:http://www.avsforum.com/avs-vb/showt...6#post15045566